Lenovo Complaints & Reviews

I have purchase Lenova Laptop from Reliance Digital-Baroda.Purchase this product in 5th July.Laptop some times getting Hot as well auto start is not working.Every time i have start Laptop from push botton only.I have made two complain to Reliance Digital and they have also sent my LAPTOP to Lenova customer care centre.
But still i have not received any call or any updation from neither Lenova team nor Reliance Digital store Baroda

This is last product from LENOVA and i will never refer any my colleague or friend to LENOVA because of this worst service.

This is the worst service experience from Lenovo, I bought Lenovo Ideapad 330S on 20th November 2019.
Very Slow Performance
From the very first day, I am experiencing various issues with the laptop that isn't working smoothly like the Microsoft office all apps are working very slow, this has disturbed my work during the corona pandemic, I have contacted the store where I bought then they asked to contact Lenovo service center then I again contacted Lenovo with the mail but there is no reply and seems like the company doesn't care the customer, I have tried like anything but their reply is irrelevant and written there to contact on WhatsApp, but even I did, but no solution.
False Lenovo Warranty
This is not the case of not getting the service but also the fraud done by Lenovo as I have the laptop in November 2019 but the warranty period started before on mid of March 2019, this is the cheat done by the Lenovo seller we have spent around 36500 and I got defected laptop this ruined my business, I suffered a lot, this is unexpectable. For the proof hereby, I am attaching all the bills and a Screenshot of the Lenovo false warranty and also attaching the details which you can get access to the details of the item.
Missing Three Screw
Since I bought there is a screw missing in the laptop which shows that the seller sold the defective product.

As I have experienced so many problems with the product and after this email, If I am not getting a proper serious satisfactory reply from the company I will further go for the consumer forum. You may not have ever imagined that for me as a businessman I experienced very much trouble in this.

Purchase Lenovo Ideapad S145 on 31st May 2020, On 12 Aug 2021 while cleaning lap top and QRCode sticker which was almost damaged, removed it and below the stick found small hole and also from key board, letter K got loosened and for same booked complained to Lenovo as I have 1+ 2 years extended warranty for the product.

But Lenovo refused and said it will be not covered under warranty and for hole I need to connect with GBSSYSTEM & Services Pvt Ltd,

and both refused to address the issue as it is too late that I informed them.

GBSSYSTEM didn't even to reply my email.

If product was provided with sticker and used by 10 year kid how we will know that hole is hided behind the sticker.

I have sent my laptop in twice for repair due to not coming on, it is still not working, current case number [protected]. I received it back last week and received a call to check and see if it was working properly, a message was left as i was not at home with a number to call back, when i called the number on Monday 9/16/2021, i was told my case had been moved to another department or something but the person i was speaking to could not transfer me to that department. I don' understand this as i called the number left on the message, the person i was speeking to told me someone would call me on Tuesday 9/17/2021, i have not received a call, i am quite frustrated that it has been almost a month and my laptop is still not working. I fee at this point i should receive a replacement.

Good evening sir
I am Arasad alam from bihar dist. West Champaran pin code 845438 sir
Lenovo charging is not working

Sir
I have purchased a Lenovo laptop at Jamshedpur from Narayani International, 99 thakurbari road, aambagan, sakkchi, Jamshedpur 831001 on 6th Dec.2020.
Yesterday while operating the system there was an error showing disk drive error.I have shut down my system and went to the shop from where I had purchased it.Their technical team checked my system and said that your hard disc is scratched, so you call the toll free number --[protected].I have tried but do not succeed to say my problem.
Please register a complain regarding this.My laptop is in warranty period, so send your technician to me .
My address is-Manoj Kumar Flat no.3/3 Natraj Mangal kalash Bhatia Basti Near ECC Flat Kadma Jamshedpur 831005
Cell no.[protected]/[protected]
Email [protected]@gmail.com
Thanking you.Anxiously waiting from you.
Manoj Kumar

I have raised a complaint on March 22, 2021.
My laptop was not working suddenly so I have sent mail to Lenovo customer care. They suggested to go authorized service center near by.
I have gone to service center in Madurai. But they are saying like mother board problem and not to service that laptop. So again I sent mail to cus care. They are asking to pay Rs.1770 for onsite service and I paid the same on April 27, 2021. After that engineer checked the Laptop said like there was issue for serial number so he updated the serial no. He asked me to reboot the OS since he does not have a OS at that time. I was tried to reboot the OS I faced the same issue. Then I am waiting for long days then not reply from Lenovo customer care side. Again I wrote email to cus.care then after long time. The engineer visited my home yesterday and checked the laptop then told me it was a motherboard problem now. But I raised the query to fix the motherboard problem in march. I asked him to solve the problem. He said that the lenovo team will contact me soon.

I already mentioned that it is a motherboard issue. Still do I need to wait how many days?

Details:
Name:Mohanraj
Country:in
Serial:PF0DUC6E
Claim Number:000000
Phone:[protected]
Email:[protected]@gmail.com
Preferred method of contact:phone
Issue Description:Laptop is not working now

I have attached the payment receipt also.

GOOD MORNING,
Hi..I'm Abisheik from India. I bought a laptop from the Flipkart platform. The laptop model was a Lenovo Legion 5i with 16 GB of RAM, an i7 core processor, and a 4 GB graphics card, among other things. When I received a laptop from a courier service, the product appeared to be in good condition, with no physical damage and was well packed. The laptop's working condition was far too good for a week. But I began to notice that some sort of issue was occurring in my laptop while running software, uploading software, or sharing files in my system. When I am constantly working on the system on coding programs and multimedia software The screen is completely blanked out. There might be an issue with the graphics card or the display. I got frustrated by it..

I've purchased a defective product, and I need a replacement one. Please consider my request regarding the product for which I have raised a concern.Thank you!

I'm therefore happy to hear from you as early as possible.

Hello,

I have submitted Complaint (Ticket [protected] ) for my under warranty laptop on 1-Aug-2021. Today its 17-Aug they haven't responded to my issue.

Desktop Lenovo Aio cdc 4/1tb/dos/19.5"/dvdrw display is showing black spot and lining since one month.
S/N - YJ00BQ04
MTM- F0CL001GIN
e mail [protected]@gmail.com
Name - Vikas Yadav Mobile - [protected]
Village lakhi jangal post pilakhtar District Firozabad uttar pradesh
PIN code 283207

Desktop Lenovo Aio cdc 4/1tb/dos/19.5"/dvdrw display is showing black spot and lining since one month.
S/N - YJ00BQ04
MTM- F0CL001GIN
e mail vy [protected]@gmail.com
Name - Vikas Yadav Mobile - [protected]
Village lakhi jangal post pilakhtar District Firozabad uttar pradesh
PIN code 283207

I have 3 years premium service contract with Lenovo for my ideapad 720. This premium service contract makes me eligible for prioritised onsite services within 1 business day. However Lenovo refuses to provide service whenever you register any complaint. Whatever your complaint may be, they say its accidental damage and don't even turn up for checking the product. They are just looting Indian customers by selling third grade products and run away from providing any service.

Dear Sir /Madam my Lenovo Mobile has been broken fast 6 month back.I lost my mother. I have photos and video in that mobile. Thats only remembers me.. I am begging you people to repair that.. I need my mother's photo. Every day i m crying for mother. I tried many store but they didn't take care of that mobile. Send me address in Bangalore city. I will contact directly.Or i will send mobile on courier. Thank you

I have submitted my laptop in exclusive service center nehru place on 24th july 2021. Its been almost 3 weeks now but still i didnt received any call from them and i contacted them so they always make a new excuse and delay.

Whenever I switched on my laptop its stick on the lock screen page.and a blue bar is there.Not able to unlock the lock screen. I purchased it two months back.

Dear Team,

I am purchased new all in one desktop before few days but after purchase 2 days desktop now working. I am hand over to desktop shop of ICON computers ( Purchase desktop from this shop ) and he hand over to lenovo customer care. This desktop is not cleared and company provide to me totally uncleared desktop. Desktop not switch on

I will request to you please return this desktop. other wise i will complete consumer court about my money and harassment

If you want to other details call me [protected]

I am eligible for premium care support but Lenovo has no decency to answer calls also. Have tried calling them 5-6 times and been on wait for as long as 20 minutes still no one responded or got any call back. I am facing a lot of issues with my laptop but thanks to the amazing customer support not able to resolve any. These are money making tactics so that I have to pay once my membership is over to get my laptop fixed

Lenovo after sales customer service is in my honest opinion is the absolute most unprofessional service I have ever come across. The different team departments cannot even communicate with each other properly and give each other half details. I am based in Australia and was put in touch with Lenovo care in India and the response time is unacceptable. I had to email everyone I came across in order to elicit a reponse regarding my product issue. And even after they have given me an update, they will not reply to any further correspondences. What is evn going on there?!?!?
I frankly have had enough and will be taking this up with the Consumer Board in Australia and have them rectify this issue.

I purchased laptop on 28th May 2021.

There is a black dot on the screen (dead pixel).

I received an email that this is not covered in warranty.

I purchased two laptops on same day and both are having problems... Screen flickering and dead pixel.
Screen flickering is repaired but still it has problem of "DEAD PIXEL"

Please help in this regard.

I haven't received any email from Lenovo. But just from service center

I want official email from Lenovo.

I purchased a laptop on 16 December 2019 from Atlantic Technologies, Sector 20, Chandigarh. The laptop is not working properly. We contacted the dealer and service Center, sector 34, Chandigarh on 22 July 2021. Service Center took the laptop for repair and took 1 week time for the same. After 1 week I received the laptop from service Center but the same problem still persists in the laptop.
Technicians available at service Center, Chandigarh unable to detect the exact issue in the laptop. They are harassing and making fool out of the customers, as keeping laptop for a week the issue wasn’t resolved.
I am totally unsatisfied with the service of Lenovo and will not recommend any person to buy any product of Lenovo in future. I have suffered too much problem in my academics because of non functional laptop.
I am planning to go to consumer court for resolution.
Copy of bill and service Center attached herewith.

Vaibhav Singh
[protected], [protected]