Lenovo Complaints & Reviews

I raised an issue of some keys malfunctioning at times, and battery not charging to Lenovo.
They arranged a repair since the product was within warranty. Battery was replaced on the day of repair and they told keyboard issue might be a software issue since the keyboard issues was only occuring randomly at times.

With in a month of battery replacement (after warranty expired), the battery stopped working again and some of the keys completely stopped working. I reached out to Lenovo regarding this issue, and they demanded payment for replacement of part, since warranty expired, even when I notified them about this issue before the 1st repair.

I feel they only did a cheaper/partial repair, ignoring the major issue. Which created more problems later(I suspect a motherboard issue since the exact same pattern happened in my friend's case).
Since I had seen similar issue happening with Lenovo devices(one of my friend's laptop) in the past as well, I feel that, I did a huge mistake by entrusting my hard earned 33990rs to such a fraudulent brand.

I demand a full refund or complete replacement of my device since I lost trust in the brand, former would be appreciated. I am not standing only for myself I demand justice for all the other Lenovo product users who lost their money on such poor service and poor quality products which become unusable within a year.

Detailed addresses are provided below:
Purchased from Amazon Dealer - (nesco infosystem private limited * khasra no: 37, 40, 41, 42, bijnaur peppersand road, near crpf headquarters lucknow, uttar pradesh, 226002 Phone: [protected])

Serviced by - (Sonic systems, Pulimoottil Trade Centre Ammankoovil Stret Mullackal Alappuzha 688011, Muthariyamman Kovil Rd, Erezha, Mullakkal, Alappuzha, Kerala 688011 Phone: [protected])

Kindly help me to get justice.

I raised an issue of some keys malfunctioning at times, and battery not charging to Lenovo.
They arranged a repair since the product was within warranty. Battery was replaced on the day of repair and they told keyboard issue might be a software issue since the keyboard issues was only occuring randomly at times.

With in a month of battery replacement (after warranty expired), the battery stopped working again and some of the keys completely stopped working. I reached out to Lenovo regarding this issue, and they demanded payment for replacement of part, since warranty expired, even when I notified them about this issue before the 1st repair.

I feel they only did a cheaper/partial repair, ignoring the major issue. Which created more problems later(I suspect a motherboard issue since the exact same pattern happened in my friend's case).
Since I had seen similar issue happening with Lenovo devices(one of my friend's laptop) in the past as well, I feel that, I did a huge mistake by entrusting my hard earned 33990rs to such a fraudulent brand.

I demand a full refund or complete replacement of my device since I lost trust in the brand, former would be appreciated. I am not standing only for myself I demand justice for all the other Lenovo product users who lost their money on such poor service and poor quality products which become unusable within a year.

Im Mohamed Ali, I have ordered Lenovo tab m10 hd quantity -2, one tab ordered on 13th July another one tab ordered on 15 th July totally 2 tab I ordered in website cash back offer shown by using hdfc debit card cash back 10% maximum 3000 rupees still now not cash back received kindly check and confirm.

Hi Lenovo Team,

As the ticket number mentioned in the subject line. There is no action taken on this yet why? I submitted my laptop on July 27th however there is no part issued yet.
I lost my 2000 rs per day due to your bad service. If this is the commitment for the customer, who will be responsible for my loss.
The number you guys gave us[protected] is not reachable any time on this number the call was not going through why. Is this a joke with the customer?
You guys make your customers fool.
I need my issue to be resolved within 24 hours because it's enough or else I will sue you.
Else I need a clarification. Call me back on [protected].

Thanks for the worst service.
Owesh Farman

The display of my Lenovo ThinkPad laptop has a flickering issue. Its warranty period is over. I have contacted the support on June 16th, 2021 and they agreed to replace the same by paying around 15K INR. I have paid the same and till (August 8, 2021), it does not get repaired. When I contact customer support they are saying that it will be replaced sooner.

Ticket No : 210607-LD1722 | Performa Invoice No: RGPINPUO/[protected]
Serial Number: pg01tbc8
Quotation Number: RGPINPUO/[protected]
Total Price: 14821

Dear Sir,
Pls note that I bought my laptop ( 81WD00JYIN SPF2KB7GZ ), on 20.03.2021. Now the keyboard and touch pad are not working.
Pls help me in this regards.
Prasad Bindu Sarkar
[protected]
[protected]@gmail.com

I using more than 5 years. The last updation occur on 2017 what is this.
Justice for lenovo please give continues software updates
Ok thank you

I have an issue with my camera in laptop . i had asked for a call from lenovo . i dint get any call .

Dear Sir / Madam,

I am writing to you to raise an issue about: Computers & Consumer Electronics

The issue that I have experienced was: I had been to lenovo authorised service center in Jayanagar, Bangalore today afternoon. My laptop was not charging. The executive checked and told me the charger was faulty. So I asked him for a new charger he said it will cost Rs2800 with 6months warenty, which I agreed and paid. After coming back I checked in lenovo vantage for the price of this item. It is showing Rs 1349 with 1yr warenty. Then I called the center no [protected] at 4.50pm. The girl said the quality will be different. How can lenovo sell such cheap items on website and charge exorbitant at service center.

It occurred on: 6/08/2021

Let them charge the same price as per company policy. One item one price in a country rather than service centers.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account. Call me on [protected].

Yours faithfully,

Suma Shashikiran
[protected]

I had written a complaint about the camera earlier, your engineer came on July 25, the camera was not fixed by him but the LCD (screen) of my laptop was also broken. My customer care failed to call me. Your second engineer came on 02nd August, took him a photo of my laptop and made the process to proceed.

But till now my problem is not solved, I am very excited called your service center but did not get any reply, I was told earlier that LCD and camera have been ordered.
But I called today, it is saying that I am still processing for parts, now tell me what should I do, all my work has stopped.
now you tell me what

Regards
Ram kumar Das
[protected]

Dear Sir/Madam,
Please note that the keyboard & touch pad of my Lenovo Laptop ( 81WD00JYIN SPFKB7GZ) are not working since last few days.
I bought it on 20.03.2021
Kindly help me.
Thanks and best regards,
Prasad Bindu Sarkar
[protected]
[protected]@gmail.com

Hello,
I have purchased Lenovo IdeaPad S340 laptop from amazon.in

After Receiving laptop I noticed battery Issue When Laptop charge goes below 30-40% laptop will automatically gets turnoff
I requested Company for replacement of Laptop but they said Replacement procedure is unavailable
They said they will replace battery and engineers came and replaced battery

After 10 days from Replacing Battery I am facing new issue of "Boot failed or Boot driver is missing" I said them to replace my laptop this time (second time asking)
Company said the same thing Replacement procedure is cannot be done

I am completely disappointed with Lenovo Company as they sent me a defective product and they are not ready to replace my laptop

Please Anyone help me to solve my problem as i am Filing a complaint in Consumer Court

I have purchased P11 Tablet from Lenovo Authorised website and i received the Faulty product, - Issue with display, and touch panel is not working. Informed the Lenovo, and i have not got any response from anyone. they just sending my queries with different people/team. I received the tablet 2nd August and i noticed the issue at same time. I raised the concern immedeatly. Almost three days but the issue is not resolved. Multiple details sent to multiple teams.

Order ID:[protected]

Can you please

I"m not able to start my laptop after pressing long press it takes few minutes and starting with showing a error code of real time clock error, my pc displays 3 minutes time slow without synchronisation on desktop

Not starting

Product serial number pf1luk7k.
i face this issuse from 5/5/2021
in key board like backspace, enter and vkeys are not working.
so please repair early as possible.

Respected Sir,
I am disappointed with the awful service offered by one of the Lenovo Retail Stores in Hyderabad. I have been over charged for the laptop and on top of that charged extra for the Lenovo Bag, which is not even the gaming bag that should've come with the Legion Laptop Purchase. That is, on top of not giving the right bag for the laptop, I have been charged for the bag and an over priced laptop. I have the sticker on the Laptop Box, which clearly indicates the price inclusive of tax. However I have been charged more. Please do something about this. Either refund the amount charged for the bag separately or deliver the Legion Reckon Bag. The model that I had purchased was Lenovo Legion 5i. I am willing to produce the bill that clearly indicates the fraudulent activity. Also, I had been lied about additional features, using this as the reason for increased price (whereas the MRP in box conveys the opposite and indicates the fair initial pricing).

Please take action at the earliest.

This is regarding my recent purchase of a Lenovo tablet from Reliance Retail, I purchased the tab on 26th July and on 28th found the tab screen had a malfunction(image attached for reference)so when I showed this at the reliance outlet they told me that the product has a defect and needs to submitted at the Lenovo service centre in Andheri. So I submitted the piece at Andheri on 30th July 2021 for a DOA (Job Sheet No: LJMH[protected]). Nikunj and Anup at the service centre assured me that Mam DOA does not happen in a day as the product has to be sent outside to the technical team who will check the product and then issue a DOA which takes two to three days and you will get a mail on the same from Lenovo.
As I received no revert from Lenovo on 2nd August and called the service centre Nikunj tells me to wait for one day as they too have no update on the same.

Now on 3rd August when I call the service centre and speak to Nikunj he tells me Mam you will have to wait as we have no update or you can call customer care to get updates and gives me the number.

The customer is waiting and the brand does not feel the need to get back to the customer, what a pathetic state.

Now as I call customer care the agent tells me that Mam for a DOA you need to put a mail to [protected]@lenovo.com with 6 side photos of the Tab so that DOA can be issued.

Now my query is why did the Lenovo service center not tell me about the mail to customer care?
How am I supposed to write a mail with product photos when the product is already submitted to the Lenovo service center?
Why is the Andheri center delaying the process? When I call them again to give me photos of the Tab, Nikunj is busy on a call and the other guy says he will call back but Nikunj does not revert, now how do I get the photos of the tab for a DOA?
Even today they ask me to wait for a few days for an update why is it that nobody has a clear picture of the process?
How do you expect customers to buy your product when your employees have no knowledge or fool the customers with wrong information?
The customer care agent tells me that mam the tab does not go out from the service center, it is checked by the service center team in the Andheri outlet. And Anup & Nikunj tell me that the product will be sent out to the Lenovo team, will check the product and issue the DOA.

Three employees from one organization giving different information to a customer.

What kind of brand standards do you lay and why will a customer buy A Lenovo product whose customer service is so poor?

I highly regret buying the Lenovo tab.

I still have no clue on what is going to happen on the Job sheet raised, Expecting an immediate closure on my issue.

DVD drive not injecting. Checked at dealar shop also.

I bought a new laptop almost 20 days back but it's not getting on from the last 3 days. In the starting only there was a problem that after sleep the laptop was not waking up. but from the last 3 days, it's not starting only.

Please solve the issue as soon as possible. I want a repair.