Lenovo Complaints & Reviews

I have purchased lenovo laptop and now the keyboard is having some issues, the power button is not working
The charging light is on but the power button light doesn't turn on.
Tried recovering system but it gets shut down immediately

Whenever i open my laptop's camera, a logo with camera cutting from half is shoeinfg. Even when i click a picture, same logo comes in picture. i bought this laptop only 4 months ago

Respected sir, madam
my name is samad raqib shaikh i stay in vikhorli parksite mumbai, few months after, I buy online a lenovo laptop he working good in 1-2 months but suddenly left side speaker defect {kharab } and sound is not proper right side is fine but left side not working, my laptop in warranty 9 months remaining, I have to change the setting again and again by going to the control panel, that means the sound of the left side has to work, it may be very annoying, I hope that keeping my point in mind, they will get it done.repair please

PRODUCT ID[protected]AAOEM
SERIAL NO-PF2KGTRL
PRODUCT NO-81WQ003LIN
BIOS VERSION-DVCN17WW

mobile no -[protected]
email [protected]@gmail.com

I had purchase the lenovo laptop on january and after six month only it start showing problem Some of the key like CTRL ESC ENTER + - are not working what to do

My name is Rudolf Augustino Noronha and I purchased a Lenovo Ideapad gaming laptop on Amazon bearing serial# PF20ERP4 I have Three issues I would like to point out.

1. The warranty date is incorrect on the server. I ORDERED the laptop from amazon on 12/05//2021 and RECEIVED it on 19/05/2021 so the warranty should start from the day I received it not the day it was ordered - SO MY WARRANTY SHOULD HAVE STARTED FROM 19/05/2021 I had emailed [protected]@lenovo.com to get this changed on 20/05/2021 but have received no response yet

2. Today, (12/07/2021) all of a sudden my TOUCHPAD stopped working. I contacted your chat service and they said they could not help because I have premium care so I have to call[protected] And so I called the number and was on the IVR for 30minutes after which someone picked the call and never responded and after a minute hung up. I thought it was a network issue so I called back and the same number said it was busy. So I waited and called back again and then again was directed to the IVR then a 30 minute wait and then someone came on the phone again and after a minute the person hung up. This way I spent approximately 1hour and 30minutes with no assistance from anyone from Lenovo

Now, how is this PREMIUM SUPPORT??

I could NOT get the assistance I needed from your chat, email or tech support number and was told by your chat team that the last option is to email here and I will be contacted. This is the most Pathetic and disgusting service at any level where your employees say that they are from ThinkPad or another dept. and so refuse to help or even direct you to the right dept. They kept telling me to do the same think or call the same numbers again and again

I emailed the following email addresses for support and got no response:
[protected]@lenovo.com
[protected]@lenovo.com
[protected]@lenovo.com
[protected]@lenovo.com
[protected]@lenovo.co

I tried safe mode, bios mode, device manager, drivers install and update but, it still did not work so I had to lose all my data after waiting for a complete day I had to reset the laptop and realized that the touchpad still does not work (manufacturer hardware defect)

I was contacted by Abhishek A on 13/07/2021 next day and was told that I could opt for onsite support so the laptop can be fixed at my residence but I refused because this laptop is not even 2months old (purchase date: 19/05/2021) so I will not accept a repair but a replacement or a refund

I am unhappy about the kind of after sales service from Lenovo and have also raised a ticket with consumer forum (https://consumerhelpline.gov.in/complaints) about this issue.

I was initially going to buy the Lenovo Legion Ryzen7 or the Lenovo Ideapad Gaming Ryzen7 but they were not available and so I had to buy this product. I refuse for a hardware repair as this laptop is not even 2 months old and I insist for a replacement for Lenovo Legion Ryzen7 or the Lenovo Ideapad Gaming Ryzen7 only and I will pay the remaining balance for a better product if higher than rs790000 or else I demand for FULL REFUND

Here's my feedback for you Lenovo - MY personal Experience and opinion:
Don't use the word premium just because it sounds good and to attract customers but learn and train your team to give premium support at every level. I felt like your team does not want to put the effort to help but just keep directing the customers from one end to the other. Then I suggest keeping an operator. There is not a bit o[censored]rgency to help the customer.

Somebody has used the laptop before i bought. Please help me out of this. The company store is not taking any responsibility of it.

As I have approached them several times, but no reply and response from their team side, within 2 years the laptop display stopped working, charging issue already there.

during my last call, the technical person said, the parts are not available in the market, the cost of the product is almost Rs 79900, which i bought on 6/7/19.
so, now Lenovo says me we are helpless on this, I can assist with a new laptop to buy ..

As I don't understand, a company selling a product with outs its spare parts and if got damaged they say us to buy a new one, how our government supports them to run their business in India.

really need a support on this

Window Update Page not show and slow Functioning

Dear Sir,

I have Purchased Lenovo S-145, Core I3, 10th Gen, 8GB/1TBHDD/Windows 10 Last month. It was ordered on 8th June and received on 12th June.

Problem:

I am facing battery issue from the day I have purchased the same. Battery got drained within one hour. Please replace the battery and resolve the issue.

I have register a complaint in lenovo june 3rd still my complaint has not been resolved
may I request please resolved my complaint urgently,
Lenovo case ID [protected]

From last 100 days I'm waiting for the service from lenovo since by screen got damaged. Reason for the damage is Lenovo engineer, while he was repairing he has damaged my screen. I have raised complaint with Lenovo but it is not moving forward from the last 100 days. It's very shameful.

To Lenovo

It is just about exactly 6 months since my recent purchase of your Tablet M10 FHD Plus, Model TBX606f and I am about to TRASH it.

I am totally disappointed and dissatisfied with it's overall performance. It performs unexpectedly erroneously, erratically, and inconsistently. This happens frequently without any instructions or keystrokes from me.

So, I just wanted to provide you with my review of this particular computer. I have been in the computer business for well over 50 years, both in systems and its management and have never encountered a computer as terrible as this one.

Sincerely,
Marshall Branzell
email: [protected]@satx.rr.com

*My laptop is not responding well
*when I open any broswer its not responding after 5-10 minutes
*Many times my laptop got stuck at the i am using its io irritating

My billing address was incomplete in Tax Invoice provided by online Lenovo store. Billing address that I was provided at the time of placing order was not reflected in Tax Invoice which was received from Lenovo. I contacted over phone many times and emailed to Customer Care & order status 1, but not getting satisfactory reply. When I mailed screen shots of my order history to Customer Care, then they stopped replying. Is this the service of Lenovo, a premier computer Company ? I hereby raised my complaint to the highest authority of Lenovo for correction of my Tax Invoice.
My order no: [protected]. Date of order 10 June 2021.
Regards.
H.P.Deka

I purchased this device back on 23 Feb 2021 from SSDN Lenovo Exclusive store in Nehru Place.

As of[protected], I had been facing some issues with my laptop, and for the same, I had to visit a service centre because I could not raise an on-site repair request (which is to be covered under the warranty when you purchase Lenovo premium devices) even any of the services are not available to me because it shows that my device is out of warranty.

So I even visited the store, the staff was rude to me, the executive had no manners, said that you purchased it you do whatever is required and when I asked them to help me through it they said you shouldn't have purchased it then.

Please find attached the invoice and register my product as soon as possible so that I can claim all the warranty benefits and get my device repaired. That is all I require from your end.

Hi Lenovo,

I have purchased the Laptop in last year June.
I am facing an issue. My Laptop's battery is not working fine.

When I remove it from charger, the battery gets dead in just half and hour.
Facing this issue from last 4-5 days.
Waiting for support from you.

My Contact No. [protected]
Name - Ashish
Location - Faridabad

Need a faster solution from your side. My office work is hampering.

Thank You
Ashish Kumar Singh

Lenovo monitor has a spot /Dot.
My mobile no is Contact. [protected]

Ideapad 5-15ITL05 Laptop - Type 82FG, Case [protected] created on[protected], still no reply from Lenovo

Hello Team,
My name is Raghunath, On Friday afternoon I contacted the Lenovo technical support team to review my Laptop issue, By remote access they tried it, But finally the problem was not yet solved. So they released the Lenovo ticket no [protected]. After the discussion they mention that by the end of day (on friday) you will get technical engineer contact no and details through Email and Register mobile number but still now I didn't get any email from any team.Â

Actual Issue I sent email on 9th July, but no revert from your side (Message)
My name is Raghunath, 3 month ago I bought a laptop from Reliance digital. Morning i have a meeting on webex, so I need to install it. AFter installing the Webex just 3 to 5 min the camera was working and after that it was not working at all. I tried with all the checking and restore options but unfortunately I lost complete data from my laptop and now it has become a new laptop but even those the camera was not working. Seriously I want that data to be restored and it is my office and personal data too. I'm looking for your help. Kindly do this needful favour to me and resolve it ASAP.Â

Raghunath.K
[protected]
kuturu.[protected]@gmail.com
(Both are register contact details in Lenovo)

Hello,
I purchased my Lenovo laptop on 2/13/20. I don't use it much as I do most work on my phone except for Word documents. I went to type a document and could not power on the laptop. I took it back to Best Buy who said it was likely the battery and they would have to ship back to Lenovo. They charged me $34.95 to do so. I asked the salesman if batteries only last 17 months. He said not usually. I have no idea what your fee will be but I think it should be waived because apparently I bought a lemon. My confirmation number is
N1P22D0W. Any help you can provide would be appreciated.
Gail Baughman
48 Hilltop Road
Trenton, NJ 08638
[protected]@verizon.net

I took the computer to Best Buy today, 7/10/21