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V
vishnu Goel
from Delhi, Delhi
Aug 20, 2008
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Dear Sir,

I have purchased a Lenovo 3000 Y500 Laptop, Serial No MA-6NR8R, Model No 77614EQ, P/N No - R3PY37916912 during Sep 2007.
There is no disply of DVD Hardware Drive so it is problem occured that, the DVDis not working and Disk does not access in computer that means no disk found error . You are requested to look in to the matter and send your rep to correct the problem.

With regards

Vishnu goel

lenovo y500 notebook — dvd writer not working

i purchased my laptop in oct 07.since than my dvd writer has stopped working for several times.i got it replace 2 times during the warranty period.last time i got it replace in august 08.but now again it has stopped working.n my laptop is also out of warranty.its reading dvd but not cd.and its not writing cd or dvd.please help.
I have purchase a lenovo y500 laptop before years my dvd writer is only read original cd/dvd and not read all cd/dvd. i tell my problem to lenovo distributor he try to clean lens by lens cleaner dvd. but it is not working please tell me a solution of this problem on e mail- er.[protected]@gmail.com
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    A
    Anuran Gayali
    from Delhi, Delhi
    Aug 13, 2008
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    I have a lenovo laptop which is out of warranty. Its internet connectivity through wired LAN was not working so I submitted the laptop to IBM kolkata service centre at L&T Towers, Camac Street, Kolkata. They took a draft money of Rs. 1684/- which they told as non-refundable but at least I was assured that my laptop is in safe and able hands and soon enough I could get it working. Its to be mentioned here that I am a b.tech student of IIT Guwahati and I come from a humble background. The laptop was on an educational loan. After 3-4 days of their investigation they told me the cost of repairing is Rs. 21000 as the motherboard needs to be changed. I asked if some alternative repairs could be made or do they have any sugesstion about how to make the LAN working, they plainly said 'no' even after I told them that I am a mere student. I withdrew the laptop and started looking up at other shops where I found a simple hardware device costing only Rs. 350 and my problem was solved.
    This is how IBM a.k.a lenovo in Indian market robbed me of Rs. 1684 without giving me any service. If they say that we can not possibly investigate for free, then I expect some sort of solution to my problem in return of my payment. They made the rules of advanced non-refundable servicing charge and by this means they are robbing the Indian markets.

    We can not let them carry on like this... CAN WE ?
    Aug 14, 2020
    Complaint marked as Resolved 
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      K
      Kumar Raj
      from Mumbai, Maharashtra
      Aug 7, 2008
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      Hi I have purchase my lenevo laptop in patna 6 month back, I have already charge 8 hour perday to lenevo y series but my laptop is giving only 30 to 35 minutes back up only i am fed up with this problem.I use to visit your local service center at SP VERMA ROAD, PATNA AND BYTE SHOPEE CDA BUILDING.But no one given me proper response.

      plz solve my problem.
      thanks and regards
      kumar raj
      customer service
      vodafone essar spacetel limited.
      Bihar
      cell-[protected]
      email-kumar.[protected]@vodafone.com
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        A
        Ashutosh Agrawal
        from Rajnandgaon, Chhattisgarh
        Aug 4, 2008
        Resolved
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        bad service of lenovo laptop

        Dear Sir,
        This is bring your kind attention that i wish to make a complaint against LENOVO service and its bad management style. I have bought a lenovo laptop model no 2049 42Q series, 5 days ago by local dealer M/s balaji computech dated 6.5.08 bill no.196. I had registered a complain against its display problem at Raipur lenovo service center its id is [protected] dated 11.7.08 more than 20 days passed yet I have not received...
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        L
        Lokeshraja.J
        from Delhi, Delhi
        Jul 31, 2008
        Resolved
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        Sir/Madam,
        I bought a laptop Lenovo 3000 Y[protected]Q Laptop ON[protected] from GBS SYSTEMS & SERVICES PVT.LTD, K.K.NAGAR, CHENNAI-600078.
        And i got mail from Lenovo like this (Thank you for your interest in Lenovo PC. We will get back to you
        shortly. For any further queries, please quote this reference code
        number RED[protected] in order to redeem a 3/3 yr warranty upgrade +
        Wi Fi router.

        Regards,
        Lenovo Customer Care

        Afterwards i didn't get any response from Lenovo. I checked junk folder in my E-Mail also. So what can i do. & how can i confirm my gift. pleasereply me as soon as possible. I wait for your reply

        Yours faithfully

        Lokesh raja.J
        Aug 14, 2020
        Complaint marked as Resolved 
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          Y
          Yamuna Prasad
          from Delhi, Delhi
          Jul 31, 2008
          Resolved
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          R/sir,

          I have purchased a Lenovo Laptop model No. Y[protected]Q on 07/11/2007 from Columbia Computer, Ludhiana (Punjab).

          in above model there are some problem in DVD Writer.

          please lodge the my complaint and give me complaint no.

          Thanks & Regatrds,

          Yamuna Prasad
          [protected]
          Aug 14, 2020
          Complaint marked as Resolved 

          Lenovo Laptop — dvd writer not working

          The DVD writer is not working of my laptop.It is not read CD/DVD.
          I sent to warranty letter in your website(subject-l8g100bk) . I can not contact him so reply as early as possible.in my ID([protected]@gmail.com)
          R/sir,

          I have purchased a Lenovo Laptop model No. Y[protected] on 29/07/2008 from land mark infonet private limited, New Delhi (Delhi).


          I have some problem regarding DVD ROM .
          Problem is that it is not detecting a Blank Disc.
          Please give me a Proper Solution ASAP.

          waiting for Reply..
          i really agree with i am facing te same problem.whenever i lodge complaint against it they change my dvd writer.at least 4 times they change my dvd writer bu problem is still the same..

          now 5th time its happening that whenever i write a dvd it shows that th written disc is blank

          but in other computers its shows the data i have written..

          what to do with it tell me...???
          DVD Writer Problem
          R/sir,

          I have purchased a Lenovo Laptop model No. Y410-7757.

          in above model there are some problem in DVD Writer.

          please lodge the my complaint and give me complaint no.
          dear sir,
          this is regarding my lenovo laptop i have bought this laptop on march 2nd 2008, and since iam facing this problem i have given so many complain regarding my DVD writer is not reading all the dvd it saow sometime the dvd or the cd is blank even if i try it in some HP or sony laptop it run very comfbly. i have given this copmlain, even i have takn this laptop to service centre and thay are telling me to download the softwere from google, sir if this kind of attitude dose lenovo is than iam sorry to say this company is not at all intrested in constmr problem.
          plz give me the solution.
          thank you
          I have a laptop of lenovo ...model name - 3000 Y410, Model type-7757-54Q and Machine Serial No - MA-8LZ8L... In this laptop so many time i went to service to change my ODD...but after changing my ODD it is not working after 5 or 10 day... i think 6 or 7 times i have change my ODD.. I have so many receipt of my ODD which i have change it..So give me the solouting what to do .. i Have Completed my warranty ... and the thing is that my ODD is not working...


          Your's Faith full ;
          DHRUB KUMAR
          Cont No-[protected]
          i purchesed y[protected]Q
          On 26-10-08 and im facing the same problem of odd .i have replace it 2 times in service center.but again it is not reading dvds what should i do?
          hi sir
          it is right that DVDwriter is creating a problem. i am also a customer of this company & i am also facing same problem. sometimes we feel ashamed because of our laptops.
          Hello,
          I bought Lenovo Y[protected]Q a 2 years back and My DVD Rom was replaced a year back due to erroneous disc reading, but just after 5 months it was replaced the same problem continued even with the newly replaced DVD Rom. The Rom Provided with Lenovo Laptops are not a good product and there customer service is also not satisfied. I have paid a lot of money for this Laptop but this quality of output is pathetic compared to other competitor like Dell, Apple and Sony product, atleast these product are costly and have a good satisfaction.

          It is time for Lenovo to rethink on their customer servicing policies. or get ready to be DOOMED !!!

          i want to complain about my laptop keyboard

          i want to say hat my laptop's keyboard is not working properly so i want you to change it or you repair my keyboard because my keyboard is on guarantee my laptop model no is G500 and my serial no is CB22800245, BC NO IS[protected]
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            A
            Akhilesh kumar
            from Noida, Uttar Pradesh
            Jul 27, 2008
            Resolved
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            respected sir/madam
            I bought my laptop on 29th may 2008, and witin 2 months i have visited service centre 4 times my laptop is still in service centre.
            my laptop is
            y-410
            model no.7757-88Q
            serial no.EB08174208
            instead of running there again and again i want my laptop replaced...
            Akhilesh kumar
            Aug 14, 2020
            Complaint marked as Resolved 
            i have purchased a lenovo Y500 laptop in 22nd september 2007 and i had dvd writer proble that i have solve with the help of lenovo sevice center but now i have another problem that about my laptops battery life it gives only 1 hour back up after being fully charged .i plug off it after it becomes fully charged every time i charge it but the problem is still; i face this problem since 2 m onths before
            i have purchased a lenovo 3000 G410 laptop in Feb 2007 and i had dvd writer problem (Its not read anyone cd or dvd). i face this problem since 1 months before
            i have bought my laptop in august 2008, and witin 3 months i have visited service centre 4 times my laptop's mother board has changed once now again due to some problem service centre again changing mother board.
            my laptop is
            y-410
            model no.7757-8CQ
            serial no.MAAMYCR
            IM VERY FRUSTRATED FROM THIS THING
            i want my laptop replaced...

            LENOVO / IBM — DEFECTIVE LAPTOP/ POOR SERVICE

            I am Sarode Pradeep purchased the lenovo (B40 model[protected] laptop computer from KLASSY Computers Kothrud on 30 june 2010 within 1 and half month there was problem.now we are perceiving that only defective product being sold.

            We submitted the complain to Klassy on 4 th august and thereafter we lodged the case under supervision of Klassy by case I'd [protected] On 8 th August 2010.

            Till date we are not getting the proper response from anyone.From Klassy i received number of mr narendra (Asst sales manager) who was aware of the case and one of responsible executive of lenovo but yesterday when we phoned to mr.Narendra evening surprised with his remarks that Laptop is not with him and you have to contact the service department.


            Since last wk I am being given to understand that it ie under testing . Really I am not able to understand that what a high tech testing is this ?

            As I have purchased this laptop for presentation of my sons for Bpharm exam and due to delay from lenova end the whole purpose got defeated . I really not expected this type of poor service from the company like LENOVA./IBM

            I Requested Mr Narenda, Assistant sales manger for expediting the repairing of my laptop since last 3 days he promised that he will issue the credit note but on 2/8/2010 at about 6.25 pm he refused to give any help and told that you have not purchased the same from ME and if you want you can complaint against LENOVO

            This is cheating done by Mr Narendra as he only had sent the laptop to Klassy in front o[censored]s. and promised every time to Klassy computer that he will look in matter.

            If in reputed company like lenovo /IBM no one care for customer how one can reliable for their products.

            Almost month is completed neither the service center nor the sales person concern about customer satisfaction.


            --
            Pradeep Y Sarode
            Action Please







            Dear Ajay/Simon/Lenovo Team,



            For the First time I am send complaint to ConsumerGrievance and will take matter forward Due to No conclusive Action.



            Please Escalate matter to higher authorities.....Mr. Ajay.



            I think Meeshu is Shamless & Useless Person.

            Mr Meeshu dont even Read Mail, I think lenovo should Fire Mr.Meeshu , not able to understand customer need.


            Dear Sir, Reminder 3

            Replacement of defective lenovo laptop …..
            Sr. no. CBQ3315318
            Model G550
            I doubt you Read my previous mail properly Mr.Meeshu jain ! !
            It is really a matter of shame for you and disgusting for me, for not being able to come to any conclusive solution to my never ending problems with my laptop.

            When you have to sell your products, you promise the earth and when it really boils down to rending services, you keep passing the buck. I have paid in full and it is my right to demand for a defective proof product. The guarantees, warranty and all your promises failed.

            I am now contemplating approaching the consumer forum and/or the consumer court to sue you. This is in addition to my intention to write to media so that other intending customers realize the quality of your products and services.

            Let me make it clear. I do not want repairs…..I have hardly used the piece and I insist that I be given a new replacement. Does this go into your head, my dear friend?

            Anyway, in the in the best interest of our relationship, I once again call upon you to be fair with me and give the services for which you have been fully paid. And please, no dilly dallying with evasive answers and options.

            Thanking you

            Deep Vyas.
            [protected]
            [protected]
            pl confirm that you got this letter






            --- On Wed, 23/2/11, Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in> wrote:


            From: Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in>
            Subject: RE: Reminder 2......Urgent
            To: "'Deep'" <[protected]@yahoo.com>
            Date: Wednesday, 23 February, 2011, 5:56 PM


            Dear Mr. Deep Vyas,



            Greetings !



            I apologize for the inconvenience you have faced. However, this seems to be a technical issue in the machine for which I have requested CC team to help in getting the same rectified.







            Yours Sincerely,
            Meeshu Jain
            Lenovo Care India I
            :: meeshu.[protected]@lenovowarranty.co.in

            Disclaimer
            This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.



            From: Deep [mailto:[protected]@yahoo.com]
            Sent: Wednesday, February 23, 2011 3:08 PM
            To: meeshu.[protected]@lenovowarranty.co.in
            Subject: Reminder 2......Urgent





            --- On Wed, 23/2/11, Deep <[protected]@yahoo.com> wrote:


            From: Deep <[protected]@yahoo.com>
            Subject: Meeshu jain Reminder 2......Urgent
            To: "Meeshu Jain" <meeshu.[protected]@lenovowarranty.co.in>
            Cc: [protected]@in.ibm.com, [protected]@in.ibm.com, [protected]@lenovowarranty.co.in
            Date: Wednesday, 23 February, 2011, 1:08 PM


            Dear Sir, Reminder 2

            Replacement of defective lenovo laptop …..
            Sr. no. CBQ3315318
            Model G550
            I doubt you Read my previous mail properly Mr.Meeshu jain ! !
            It is really a matter of shame for you and disgusting for me, for not being able to come to any conclusive solution to my never ending problems with my labtop.

            When you have to sell your products, you promise the earth and when it really boils down to rending services, you keep passing the buck. I have paid in full and it is my right to demand for a defective proof product. The guarantees, warranty and all your promises failed.

            I am now contemplating approaching the consumer forum and/or the consumer court to sue you. This is in addition to my intention to write to media so that other intending customers realize the quality of your products and services.

            Let me make it clear. I do not want repairs…..I have hardly used the piece and I insist that I be given a new replacement. Does this go into your head, my dear friend?

            Anyway, in the in the best interest of our relationship, I once again call upon you to be fair with me and give the services for which you have been fully paid. And please, no dilly dallying with evasive answers and options.

            Thanking you

            Deep Vyas.
            [protected]
            [protected]
            pl confirm that you got this letter

            --- On Wed, 23/2/11, Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in> wrote:


            From: Meeshu Jain <meeshu.[protected]@lenovowarranty.co.in>
            Subject: RE: Meeshu jain Reminder 2......Wake up
            To: "'Deep'" <[protected]@yahoo.com>
            Cc: [protected]@in.ibm.com, [protected]@lenovowarranty.co.in, [protected]@in.ibm.com, [protected]@in.ibm.com
            Date: Wednesday, 23 February, 2011, 11:17 AM

            Dear Mr. Deep Vyas,


            Greetings !



            I apologize for the inconvenience you have faced. However, this seems to be a technical issue in the machine for which I have requested CC team to help in getting the same rectified.



            Dear CC team>> Kidnly take it forward for a resolution.





            Yours Sincerely,
            Meeshu Jain
            Lenovo Care India I
            :: meeshu.[protected]@lenovowarranty.co.in

            Disclaimer
            This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.



            From: Deep [mailto:[protected]@yahoo.com]
            Sent: Wednesday, February 23, 2011 10:18 AM
            To: meeshu.[protected]@lenovowarranty.co.in
            Cc: [protected]@in.ibm.com; [protected]@lenovowarranty.co.in; [protected]@in.ibm.com; [protected]@in.ibm.com
            Subject: Meeshu jain Reminder 2......Wake up







            [protected] Forwarded message[protected]
            From: Deep Vyas <[protected]@gmail.com>
            Date: Sat, Feb 19, 2011 at 12:15 PM
            Subject: Reminder 1
            To: [protected]@in.ibm.com

            Dear Executive, Urgent



            I am Deep Vyas from Mumbai laptop S/N No- CBQ3315318.I am really disappointed to say that the product G550 model Lenovo notebook is really giving me lots of troubles.Finally after lots of technical help by the Service center visiting thm twice but did not solve my problem,i have Decide to make a Request for a Replacement.My OS gets crashed every now and then and have to load one key recovery often,which deletes all my data in machine have tremounds waste of time and loss in bussiness coz of data loss.

            Have lenovo given One Key Recovery Option as they knew this product has such problem often,is this model defective?Please assist me to replace this model and get me a New Lenovo Model Not G550 .



            I am hereby attaching the service Report From the Service Station.



            Please send in reply urgently.



            Regards,

            Deep Vyas,

            [protected]

            [protected]





            [protected] Forwarded message[protected]
            From: Deep Vyas <[protected]@gmail.com>
            Date: Tue, Feb 22, 2011 at 11:28 AM
            Subject: Re: Fw: Reminder 1
            To: Lenovo Consumer <[protected]@in.ibm.com>
            Cc: meeshu.[protected]@lenovowarranty.co.in, [protected]@lenovowarranty.co.in



            Dear Executive, Reminder 1

            I am really unhappy by the customer care ! Is Lenovo customer Care Shut Down? I am mailing Lenovo Team from 1 Week, i was been told to get a positive reply in 24 hrs!!Still hoping for the feedback from you.


            Regards,
            Deep Vyas
            [protected]
            [protected]


            On Mon, Feb 21, 2011 at 12:33 PM, Lenovo Consumer <[protected]@in.ibm.com> wrote:



            Sir,

            Customer is not getting any reply from customer care.

            Request you to please look into this case.


            Thanks and Regards
            Ajay
            Lenovo Technical Support.
            Toll Free # :[protected]
            Email : [protected]@in.ibm.com



            ----- Forwarded by Sriranga Km/India/Contr/IBM on 21/02/2011 12:21 -----

            Lenovo
            Consumer/India/Co
            ntr/IBM To
            Sent by: Ranjan [protected]@lenovowarranty.co.in
            Prabhat1 cc
            [protected]@gmail.com
            Subject
            19/02/2011 14:38 Fw: Reminder 1










            Hi Team,

            Please look into this case.

            Customer is not ready for service and asking for replacement.



            Thanks and Regards
            Ajay
            Lenovo Technical support

            Lenovo India / IBM — Delivered defective laptop

            To whom so ever it may concern,

            A laptop by two big brands, Lenovo and IBM, has very efficiently managed to tarnish their reputation in my eyes. Not only have these brands rubbished their own claims of “customer service” but they slashed their own credibility as multinational brands. Not the kind of behavior that you would expect from such brands after they have taken away one’s laptop and refuse to fix it and send it back. There is no internal co-ordination between the two brands. As an alert consumer, I have taken the time to simultaneously follow-up on both the brands and surprisingly both their stories regarding my laptop’s service don’t match.

            This recent ordeal began barely two months after I received a serviced laptop with a new motherboard and screen. On May 28th again my laptop malfunctioned and the service guy confirmed that the screen needed to be replaced. Optimistically I gave away the laptop and was promised a return on 31st May. Today, a mere change of screen has been snowballed into another enormous problem. The dire line every customer cringes to hear, “Mam, there is a problem with your motherboard so we will have to replace that as well.”

            May I ask, how does a two-month old motherboard start to fail? What kind of second hand, depleted motherboard did these guys insert when it was repaired in March? How obvious can their delinquencies get! If they mentioned somewhere on the box that in Lenovo we will make your customers utter fools, probably I wouldn’t have brought it. One could probably find god, but getting in touch with Lenovo or IBM on the other end of a phone line is impossible. Firstly, contact numbers mentioned on their corporate website don’t work and if at all you do manage to get through to someone, they will merely keep you on hold for hours but never transfer your call to their seniors. IBM on the other hand tops the list because when I was at my wits end and threatened the IBM customer service guy with a consumer court complaint, he said, “Yes, go ahead.”

            As you can see I have taken his “go ahead” very seriously and fired away on my first leg of bad-mouthing the two companies. It is preposterous that the two companies would make any customer run around in circles to only get the service he paid for. This step-motherly treatment has got out the devil in me. If we customers don’t buy your brands, let me tell you, you will probably end up in shambles. As an irate customer, I wouldn’t recommend these two brands to any soul, unless and until the latter gets some cheap thrill in getting into Lenovo and IBM’s shenanigans. Another revelation, my laptop is still under a warranty period, it is not even a year old! So imagine if this were to happen after that, perhaps I would have to bury it six feet deep.

            Some Lenovo and IBM guys I encountered during my ordeal -

            Vishwa, Customer-service, IBM (The go ahead guy)

            Gopi, technical guy, IBM (Showed some kind of interest but nothing materialized)

            Vaibhav, APL Solutions, Authorized service centre in Mumbai. (At a loss of words, always. Should stop using the rehearsed script)

            Priya, APL Solutions, authorized service centre in Mumbai. (An exhaustive list of excuses)

            Nerulkar, owner of APL Solution. (I think he is a fictional character.)


            Complaint logged on[protected]
            Order No: [protected]
            I got a Lenovo G505s (purchased from U.S.) as a gift from a relative. The laptop worked fine for the first six months, but started giving a lot of problems since January. Following are the details.Nature o[censored]se:The laptop is used mostly at home.Used for hardly 1-2 hours everyday.It hasn&#039;t been used while travelling or when out of station.It&#039;s used mostly for Internet surfing, light gaming, and regular personal use.It&#039;s been used all this while with the pre-installed Windows 8 (upgraded to 8.1).The Problem:(After smooth functioning for six months)The first thing I noticed was a clicking sound around the hinge area while opening and closing the lid.Secondly, a couple of keys on the keyboard were hard to press.Windows 8.1 after a regular update failed to go past the login screen.The laptop began overheating and turned off very frequently.Trips to the Service Center:As the laptop is covered under International Warranty, I took it to the nearby service center on Senapati Bapat road Pune. The service executive, adrressed my problem as I told him about the hinge and the keyboard issue (the OS and overheating problem wasn&#039;t present then). He checked the specs of my laptop, filled a form with all the details including but not limited to the memory, hdd capacity, serial number, and collected equipment. I handed the laptop over to him. He said he&#039;ll have to order the keyboard from Lenovo, and also informed me that the hinge problem would not be covered under regular 1 year warranty. This is because it is not an internal part, and is only covered under an accidental warranty plan (which my laptop wasn&#039;t covered under).I requested him to replace the keyboard as soon as he received a new one, and give me a call once it was done. I also enquired about replacing the hinge part, to which he said that I had to replace the entire upper case of the laptop which would cost around rupees 5000. I was shocked upon hearing this, and denied to repair the hinge at that moment. The laptop has never been dropped or roughly handled, still this issue. I denied to pay, and asked him to simple get the keyboard replaced for time being. He agreed.After a 4 day wait, I got the keyboard replaced. I collected the laptop, and checked the keyboard, which was fortunately functioning properly. A few days later, Windows showed up an update, and downloaded it. The update required a restart to be completely installed, so I restarted the computer. Windows showed the status o[censored]pdate post restart. However, after successfully installing the update, when I tried logging in using my Microsoft password, it simple showed the rotating icon, and didn&#039;t actually login at all.That&#039;s when I visited the service center the second time. I discussed the problem with the service executive, who readily agreed to fix the problem but informed me that this too wasn&#039;t covered under warranty, and would be chargeable. I paid rupees 500 to get the OS reinstalled. I got the laptop 2 days later, without the drivers. I was frustrated, and told the service executive that I would install them myself.I took the laptop home, installed the wireless network driver, and opened Internet Explorer. The moment I typed in the address bar, the computer abruptly shut down. I booted it all over again, but it again shut down half way. I tried booting a couple of times more, but to no use. The next day, I revisited the service center (took a half day from office), and notified them about the new issue. They said, it might be the heat fan this time which created the problem. I also said that the laptop was working fine before, but the service representative didn&#039;t show any concern. He asked me to submit the laptop once again, and said he would install the drivers and order a heat fan from Lenovo.Also, I noticed that Windows activation failed. This meant that it wasn&#039;t a genuine Windows 8 which was preinstalled. I communicated this as well to the service executive. But he said, as the laptop was purchased from the US, the OS cannot be restored in India (for which I was charged Rupees 100). I argued but to no use. The laptop remained in the service center for two weeks. There was no feedback or response from the service center. I had to call several times to enquire, to which I always got the response, &quot;Sorry sir the part (heat fan) isn&#039;t here yet, we&#039;ll inform you once it&#039;s received&quot;.The next day I visited the service center, and collected my laptop. I told them to inform me once the part had arrived. It&#039;s been two days since I&#039;ve done this. I tried the toll free helpline, but the people there seem more like counsellors, and only try to console you.If anybody actually responds to complaints posted here. Please ensure that my complaint is considered.

            Lenovo — Upgradation and

            I want to update my lenovo A6000 in to lolipop android version because my current version speed very slow and when i install a app in mobile its go into off mode and hanging problem and when i use internet continuous its hits problem.

            lap is not working

            my laptop is not working after 2 day's bcouse the laptop gives me dump system error plz handele my complaint as soon as possible and do it urgently ...
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              G
              gupta & goel
              from Mumbai, Maharashtra
              Jul 23, 2008
              Resolved
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              hi
              i purchased a lenovo laptop on op 25 july 2008 and within 10 days of purchasing the laptop there was a dispaly problem and on 15 july we complained in the service centre and they told us that there is problem in the lcd cable and that neds to be replcaced and till today it has not been resolved

              i want to question the quality standard of lenovo an international statndard comapny that there quqlity test are so efficent that the product faces a problem withn a week .

              i warn the lenovo comapny as a awhole if the action is not taken within aweek . we will be bound to take leagal action against the management and company as a whole, and all the charges will be borned by the company

              we would only request you to replace our laptop at the earliest

              neha gupta
              for gupta & goel
              kanpur
              [protected]

              n
              Aug 14, 2020
              Complaint marked as Resolved 
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                A
                ashaq hussain shah
                from Delhi, Delhi
                Jul 19, 2008
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                dear sir,
                I bought a lenovo y410 laptop from an authorised dealer of lenovo, who told me to register online to get some gifts( a flash drive and sports bag). I am trying hars to do so, but am not still getting it right. Can you please help me doing so, and where I have to register.
                Hussain,

                Below given is the weblink that will help you to register with Lenovo:

                http://www.lenovowarranty.co.in/productregistration.asp

                lenovo ROCKS...

                enjoy:
                M![protected]@
                I already complained for my lenovo y series notebook 3000. I don't get any kind of responce from service center or any where. my complaine no is "L8CO00JJ". My complain is past one week and two days not any responce from service center. service center address is Room no=301, 3rd floor ShyamCenter Exibition road patna.sir please personaly attent my problem.sir i bought the laptop only one month ago
                your service is very poor.phone no "[protected]".
                hello
                same here, cant register, bought PC in india.please help
                thanks
                sir,
                I had bought a lenovoY410 notebook on 26th July 2008.From there onwards the audio dj function is not responding.Is extra speakers are needed for the working of it?Also some weeks before the RAM got complaint.Now its the warranty period for it.so can i replace that RAM to a new one?I am waiting for your suitable reply to this.
                my 512MB RAM WAS REPLACED BY 256MB RAM BY AN AUTHORISED DEALER
                OF LENOVO. PLZ TAKE ACTION.
                dear sir,

                i purchage i lenovo laptop Y410 in 31 march 08,

                last 02 month's my DVD drive not working properly, then i visit our ahmedabad service senter his not answare me properly. my 01 year's woranty is complet this march'09.

                please tak any action on urgent basis.

                yagnesh shah
                +[protected]
                Dear Sir,

                My webcam is not working when i open the easy capture it shows "initialitzaion faild, lenovo easy capture closed". i have install & unistall it so many times but get nothing.Then i format my laptop, then also nothing then i think is there any problem in operating system.Now i have used xp, vista & 7 but nothing, then what's the problem, Please mail me the solution
                i m not able to play mp3 cd on audio dj of lenovo y410. pls help.
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                  K
                  KK Suresh Kumar
                  from Jaipur, Rajasthan
                  Jul 14, 2008
                  Resolved
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                  Dear Sir,

                  I have purchased a Lenovo 3000 Y410 Laptop, Serial No EB06602561, Model No 7757-42Q, P/N No - R3PY37916912 during Oct 2007.

                  No there is a hardware problem occured that, the Wifi is not working and coming sound during DVD play back. You are requested to look in to the matter and send your rep to correct the problem.

                  With regards
                  Aug 14, 2020
                  Complaint marked as Resolved 

                  lenovo 3000y410 — issue of assured gift

                  hi sir..

                  i purchased Lenovo 3000 y 410 this year january 2008.i was assured of gift PHILIPS MP3 Player along with laptop.but since past 11 months i being enquiring about my gift but nothing was given except assurance that they will give me in few weeks.. this saying few weeks passed to 11 months but i did not get my gift.. Asked my local dealer also dealer in Bangalore but no use.. can u please help me out in this matter.. it will be kind if i get my gift since it was auured gift along with my laptop..

                  thanking you sir
                  dr.m.ravi kumar
                  hello sir
                  i had purchased a lenovo 3000 y410 88q.
                  there r some problems in my laptop plz give better service, bcz my laptop is in warranty.
                  in my laptop dvd writer or reader is not working and at the time of starting is creates some sound.
                  i had purchased this laptop from itj retailer.by the help of this i had complained this problem on 5-1-2009, and i got a case id-l918006q.
                  plz solve my problem as soon as possible
                  Dear Sir/Madam, I was purchaged a LENOVA Laptop, now i need upgradation of my laptop RAM. So plz advise that how to upgrade It.

                  SERIES OF LAPTO IS 33Q(I was purchaged in Rs. 21500.00)

                  I am still waiting for you reply.

                  My E-mail ID: [protected]@yahoo.co.in
                  Mobile no. 91 [protected]
                  New Delhi, India.

                  THANKS AND REGARDS
                  RANJAY VERMA
                  When I insert CDs or DVDs in my DVD writer and starts reading the CDs or DVDs, it creates sound which increases constently.The sound is like that something inside is misplaced and they creates the sound.

                  Kindly provide me the possible solution.

                  Configuration:
                  Lenovo 3000 Y[protected]Q
                  Processor: Intel T5250 Core 2 Duo 2.50Ghz
                  Ram: 1GB DDR2 533Mhz
                  DVD Drive: Matshita DVD RAM UJ-85JS
                  Dear Sir,

                  I purchaed Lanovo 3000 Y500 in oct. 2007, it's Dvd r/w not working correct, it's not read any local cd or dvd it only read orignal cd or dvd, it's cyber link power to go software not making or write any image or date cd. it do as 5 month after purchasing.

                  what I do plz give me best service or idea as soon as possible.

                  thaking you

                  regards
                  Priti Gupta

                  lenovo 3000y410 — CD/DVD not working

                  Sir,
                  I bought a Lenovo Laptop Y410 last 12.06.2008. I am under warranty period. But my CD/DVD device can't read and write any CD/DVD. So What can I do now?

                  Regards,
                  Nageswarao
                  lenovo 3000y410

                  CD/DVD not woking
                  Sir,
                  I bought a Lenovo Laptop Y410. But my CD/DVD device can't read and write any CD/DVD. So What can I do now?

                  Regards,
                  Neeraj
                  CD/DVD not woking
                  Sir,
                  I bought a Lenovo Laptop Y410. But my CD/DVD device can't read and write any CD/DVD. So What can I do now?

                  Regards,
                  Anshul
                  I bought a Lenovo laptop Y410.But my CD/DVD device can't read and write any CD/DVD.So what can I do?
                  my cd/dvd writer is not working properly

                  Lost my lenovo k3 note

                  I have lost my lenovo k3 note with 2 sim airtel ([protected] and reliance ([protected]) on date 17/06/2016 so i want to block my phone and trace if possible
                  last reacharge on reliance is rs 125
                  my alternate no is [protected]

                  I want to request my refund
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                    P
                    payal agarwal
                    from Kolkata, West Bengal
                    Jun 30, 2008
                    Resolved
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                    Resolved

                    hi
                    this is payal agarwal from kolkata.i purchased lenovo 3000 Y[protected]Q around 1 and half years back, in last couple of days iam facing some problem with my laptop.it gets switched off all of a sudden and doesnt get started at once.i have to contiously use the power button to get it started.what can be the reason for this?what should i do?
                    thanking you in anticipation.
                    reguads
                    payal agarwal
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    Haelo good evening sir,

                    sir as ihave purchased laptop of well known company Lenovo on 11/09/07, MT/Mod: 7761-48Q, speakers not at all working properly. but i have been harased mentally like any thing by asking me to move from shop to shop, inspite of this i didnt get the solution for the last 5 months, so i thought to inform the company as a last resort, please kindly look in this

                    thanking you
                    my lenovo laptop w22q touchpad is not working
                    I have purchased a lap top as mentioned teh details
                    Model : 68Q
                    Type: 7758
                    Sl No: ME 20739,
                    i am having the following problem in the DVD related problems,
                    1) CD Player making noice while operating
                    2) CD get scracthes while writing.


                    I contacted Service centre at chennai, they asks to log a complaint since it is under a warranty period.

                    please log a complaint and imform us the complaint number enable us to get rectified at Chennai service centre
                    hi there... i am rajesh, i purchased a lenovo y410 series notebook 3 months before...
                    i have problem with that now..
                    1.the ezy button keys r not working properly...
                    2.spekaers r not working properly audio level became very low cant hear anything...
                    3.when start up screen is flickering all the time..
                    4.when partitioning one drive, remains gone malfunctioned...
                    these are the problems i am having since i bought this notebook...
                    please help me to recover from this problem... thank u.
                    hai this prakash,
                    i have a problem with my web cam . image display is coming inverted please solve my problem.i am using easy capture sotware
                    i have a problem with my web cam . image display is coming inverted please solve my problem.i am using easy capture sotware
                    I am using Lenovo 3000 laptop. My cd driver was working till some time back. As my system had some virus and after formatting the system the cd drive is not reading all the cd's. i am not sure whats the problem?

                    Do I need to install any specific drivers ? I am usng xp

                    Your help is appriciated

                    Thanks in advance

                    Thanks & regards
                    Viswanath
                    hi this is rajeev singh. I am using lenovo Y410 for last 1 and half year now for last few days i am facing start up problem it neither takes charging and neither it is running on battery, sumtimes it starts taking charge and suddenly it stops as i press power switch. This problem have occured suddenly. Please help me out..
                    hi this is Prabhakar. I am using lenovo Y410 for last 0.10 years and found the laptop is good but the service Centres specially Sona-Infotech Pvt. Ltd. situated at patna is a cheater service center...
                    I have submitted my laptop along with carrybag and adpater there for screeen problem shootout which has not been solved yet and my new purchased adapter has been changed by the service center.
                    The have comitting fraud to Lenovo company as well.they gave me the protection pack after physical damage of my laptop screen .and after a period of 2.5 months they are not giving me my laptop saying the display problem is not solved yet

                    So i want the company to take quick against this case to avoid bad reputation of lenovo services and company.
                    Prabhakar
                    hello sir! shahid here..sir i purchased lenovo y500 48q model...in 2007..within 5 month dvd and cd drive not work ..no dc and dvd write and read...in warrenty perioud..replaced tha drive...but after 6 month and when my warenty perioud over..i faced .same problem again...now a day.. dc and dvd drive not work...and battery packup are very bad..so plz hep me...i faced battery and drive problem what can i do..plz help me.

                    Lenovo — Damaged Earphones

                    i got the damaged earphones from the starting so i want my new earphones as early as possible my phone is in warranty period
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                      T
                      takshesh
                      from Pune, Maharashtra
                      Jun 30, 2008
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                      Sir, i m student.i have buy lenovo ideapad y510 series. i dnt have current year's icard for students offer. can i send last year's icard of my college? Or can i send last year's icard with bonaafied certificate of my college for current year. i will get new icard in august. the sceme will be ended at 31st july. what can i do, pls advise me
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                        A
                        ANILKUMAR
                        from Lucknow, Uttar Pradesh
                        Jun 26, 2008
                        Resolved
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                        Resolved

                        OUR COMPUTER IS NOT RESPONDING, AND USUALLY HANGS, ALSO THE WINDOW IS NOT STARTING EVEN AFTER FORMATING THE COMPUTER.
                        Aug 14, 2020
                        Complaint marked as Resolved 
                        Please tell were i can get latest drivers of lenovo 9 AQ . i have checked lenovo site but it has drivers of 2007.i want latest for better performance. pls help on my id.
                        pl my pc drivers send me
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                          S
                          Suchit Bhoi
                          from Mumbai, Maharashtra
                          Jun 26, 2008
                          Resolved
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                          Resolved

                          Dear sir
                          I had purchase lenovo lenovo 3000 Y[protected]Q and batch no. ME 02941 laptop . Their is resolution problem with the laptop as internet picture opening fadely and there is bright bounderies surrounded he picture and also whenever it used to watched the movie its not coming clear. battery backup is also not there. Please suggest what to do and how to cope with these kind of problem.kindly do neadfull as soon as posible.
                          Suchit Bhoi
                          Giriraj-Giridarshan housing soc.
                          Plot no. 20
                          survey no. 81/a/1
                          aundh pune-411007
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            B
                            Bhupinder singh
                            from Chandigarh, Chandigarh
                            Jun 25, 2008
                            Resolved
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                            Resolved

                            sir i have lenova laptop 3000 GH10, since last 2 months i had complaint of DVD rider that not work properly and now it is totally difunction. it also have problem of delay start of window xp and low battery backup so the sake of this i had complaint yet but there is no responce my complain no. is [protected]. sir plz forward again to sort out my problem.
                            i shall be verry thank ful to your good componey.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            महोदय
                            हमने आपसे लेनोवा का लैपटॉप १६-१०-२००८ को इ-मॉल, इंदौर से ख़रीदा है, (S.NO. EB08266667R3PY[protected], लैपटॉप खरीदने के बाद से ही हमको उसकी DVD-DRIVE (ODD) में प्रॉब्लम आ रही है, हमने अब तक ४ बार कोम्प्लें करी है और हर बार हमको DVD-DRIVE (ODD) REPLACE / REPAIR कर के दी है. जिसका विवरण निचे दी हुई है :
                            CASE ID : L8BEOOKY DATE :[protected] WORK DONE: ODD REPLACED
                            CASE ID : L8CQOO58 DATE :[protected] WORK DONE: ODD REPLACE
                            CASE ID : L935003P DATE :[protected] WORK DONE: KEY REFIX
                            CASE ID : L93KOOQ7Z DATE :[protected] WORK DONE: KEY REFIX
                            पिछले २ महीने से हमको DVD-DRIVE (ODD) में वापस प्रॉब्लम आ रही है. कृप्या कर के हमारा लैपटॉप REPLACE करे. हमको हर बार आपके सर्विस केंद्र में यह बताया जाता है के यह प्रॉब्लम अगली बार नहीं आएगी, लेकिन हर बार वाही प्रॉब्लम आ रही है, या तो आपके लैपटॉप में कुछ टेक्नीकल समस्या है, या आपके सर्विस देने में कुछ कमी है, इस बार आप से अनुरोध है के हमारी समस्या का समाधान करे, हमें यह लगता है के हमने लेनोवा का लैपटॉप खरीद के कोई गलती तो नहीं कर दी है, एक तो आपका सर्विस स्टेशन हमारे घर से १२ क.म. दूर है, हामी आने जाने में ही २-३ घंटे लग जाते है.
                            हमारी दूसरी समस्या यह है के, जब हमने लैपटॉप ख़रीदा था तो हमें कंपनी की तरफ से फ्री गिफ्ट का ऑफर दिया गया था, हमने लैपटॉप का रजिस्ट्रेशन भी करा दिया था, हमने गिफ्ट प्राप्त करने की सभी कग्दजी करिवाही पूरी करदी थी. कृप्या कर के हमारी गिफ्ट दिलवाने में हमारी मदद करे,
                            आपसे इन दोनों मामलो में पुरे सहयोग की उम्मीद है.

                            धन्यवाद
                            राजेंद्र दवे
                            ५६, सिल्वर ओअक्स कालोनी
                            इंदौर
                            [protected],[protected]
                            adio driver prolblem in xp sevice pack 2 also
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                              R
                              Rakesh Kumar Pandey
                              from Mumbai, Maharashtra
                              Jun 21, 2008
                              Resolved
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                              Resolved

                              Dear Sir/Madam,
                              I m using Lenovo laptop 3000 N100 since 27th March 2007.From the very first day I was facing promblems of some sort of sparking from battery cover side and from last night it is also not working.Now I can use my laptop only on AC power.
                              So please advise me what I have to do and mine another query is that on battery how much warranty you are providing?Whether I will be getting battery replacement.Waiting for your kind attention.

                              Thanks & Regards,
                              Rakesh Kr. Pandey
                              [protected]@yahoo.co.in
                              Aug 14, 2020
                              Complaint marked as Resolved 
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                                S
                                subhasini dash
                                from Bengaluru, Karnataka
                                Jun 20, 2008
                                Resolved
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                                Resolved

                                i am from ORISSA, STATE - ANGUL. SOUTH BALANDA. i purchase a lenovo desktop model 5311-4DQ on the month of oct 2007. i never use the modem yet but now when i need i install the modem driver but the modem is not detectting. even i see in the device manager but the modem is detect. so i go for a complain to the toll free number[protected], [protected] but both of these are not connected. every time conected and says press 1 for english and 2 for hindi after that it canot proced. i am trying it from last 20 days but same result comes. at the time of purchase the dealer convince me to purchase HCL but i prefer LENOVO. if you are giving this type of service how can trouth you. my phone no is[protected].
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                i want a graphic driver of the lenovo computer
                                i need a display driver urgently
                                display driver
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                                  K
                                  kaushal kishor garg
                                  from Allahabad, Uttar Pradesh
                                  Jun 3, 2008
                                  Resolved
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                                  Resolved

                                  i have purchased a laptop(y500 series) on 31st may 2007 and i am facing problems with its DVD writer...For the same i went to allahabad service centre on 24th may(7 days befor the warranty period) ..but the response of the service was so poor that they could not even lock the complaint even after several visits and calls made to the centre..at last my warranty was over on 31st May..Now i am perplexed ..what to do next to file a complaint against the service center employyes who ill treated me at each visit ...kindly provide me information for filing such complaint and any phone no. where i may contact for such type of situations...

                                  my emailID is [protected]@gmail.com
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  Dear Sir,
                                  This is bring your kind attention that i wish to make a complaint against LENOVO service and its bad management style. I have bought a lenovo laptop model no 2049 42Q series, 5 days ago by local dealer M/s balaji computech dated 6.5.08 bill no.196. I had registered a complain against its display problem at Raipur lenovo service center its id is [protected] dated 11.7.08 more than 20 days passed yet I have not received any service by your service center. Even I make call to your Toll free no. they also not able to solve this matter.
                                  So you are requested to look after this matter without any more delay.
                                  Thanks.

                                  Yours faithfully
                                  Ashutosh Agrawal
                                  452 churi line gole bazaar
                                  Raipur (C.G.)
                                  India.
                                  e mail.[protected]@rediffmail.com
                                  screen problem and flap sliding problem and not even 1 year that i hav purchased the laptop.
                                  my lenovo laptop sound hardware is not work properly its too slow
                                  my laotpo serial no is 7757-87Q
                                  & batch no is MA-A2R20
                                  perches date is 22-oct-2008
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                                    R
                                    RISHI BANDYOPADHYAY
                                    from Delhi, Delhi
                                    May 31, 2008
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                                    I have a lenovo 3000 y500 laptop with windows vista home basic installed in it .I am unable to partition my hard disk .kindly suggest me a possible solution.
                                    I have a lenovo 3000 y500 laptop .I am unable to partition my hard disk .kindly suggest me a possible solution.
                                    i bought lenovo3000 y500 laptop on march 2008. my webcam is not working even i reinstall the webcam software given with the laptop. and my speakers did not give much sound, what can i do?
                                    can u please give me solution for those problems.
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                                      Dr RC Jain
                                      from Karnal, Haryana
                                      May 21, 2008
                                      Resolved
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                                      Resolved

                                      Ref: Lenovo laptop Serial No. AB 80027921 DATE OF PURCHASE 8/3/08

                                      I recently bought above Laptop in which there is inbuilt TVTUNER which is on functional, CSPL your retail outlet and your service cenre at Nirala nagar are unable to rectify. your service centre tells that a part has to come from BANGLORE, which has taken more than 9 days and it has not arrived. I rang your toll free no [protected] and they said they will ring back in 10 mts and still i am waiting for their call back.1year gurantee and local service center has no meaning.

                                      RC JAIN
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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