Lenovo Complaints & Reviews

I purchased Lenovo laptop in Feb 2021 since then I am facing issues. Everytime it's OS is crashed and since Feb I have re-installed OS 6-7 times. Whenever I call customer service regarding any problem they just say to re-install the windows. I had purchased this laptop for my official purpose and now it has hampered my work. All my data is removed everytime re-installation is made. Pathetic customer care service by lenovo. Really unsatisfied with the product.

Camera is not working since the laptop has been taken. its almost a year, now, chains of email sent. but no revert. such a pathetic services are provided.

please stop selling products of Lenovo, as its a pathetic brand. A brand new laptop with so many issues, the engineer him self has confirmed that this series has manufacturing default. if that is the case then why the laptops are sold in the market of that particular series. i gave even the option that help me with the higher version laptop, m ready to pay the differential amount, but still there is no revert an no solution to the issue, they just want to pass with the warranty period

They dont understand the value of peoples money, please do make them understand

My name is Shammi Sharma. I PURCHASE Lenono's laptop on October 26, 2019, I had taken 3 year insurance as well. But my laptop screen is damaged. The bag that was found with the laptop. The laptop fell from that which broke the laptop screen. These things should be covered in insurance. The bag also belonged to your Lenovo company. I had packed the laptop properly. But the laptop screen is broken due to the break of the bag. I called your insurance company. He refused. Claim me

Hi,

I placed an order on 15 April Order Number - [protected], an offer of HDFC debit card of 10 percent cash back. I was supposed to receive a Cashback of Rs 1000 in my HDFC account within 30 days aprrox May 15 which I haven't received yet.

Thanks in advance,

Regards,
Rajasekar

With reference to my earlier mail & case id no: [protected], still I am not getting any reply from your side apart from one executive called on 20/05/2021 around 7pm. But unfortunately he has not provided any solution only passing the ball to my court. Only he is saying I have to do all the things in my system. Before that one of your executive Ms. Rabiya Anjum has taken the control of my system over 3-4 hrs. What she suggested me that they will send some engineer to fix up the problem, but after that whoever your engineer has attended, they are not providing the proper solution. And yesterday, the call I got from your executive was completely rude & not a service oriented attitude.

I am not a technical savvy person only do the basic things of my requirement, so my laptop is hardly used. Due to strict lockdown I am unable to visit the nearest service center to fix up my problem.

Sir, being a world leader how your people are being rude when it comes to service related weather it is a small or big.
and such a arrogant behavior comes from an executive where life & living became uncertainty & people are depending on digital platform to survive their life. For a small issue, it's been a week but it is my unfortunate I am not able to getting proper service from LENOVO.

So what should I say Sir, shall I get an appropriate solution to my problem or not ???

Kindly acknowledge.

Thanks & Best Regards,

Balaji Bisoyi
Mob:+[protected]

Laptop Model : S145 15IIL
Laptop order date : October 15 2020
4 months warranty remaining
Laptop's use is much less because it not used for any work purpose or gaming

Problems:
Laptop's keys not working
Lap shuts down in between use
A huge lag in the system while turning it on
A black screen appears sometimes while turning on

I have purchased Lenovo Ideapad slim 3 from Vijay Sales, Paschim Vihar, New Delhi.
-Date of purchase- 30.03.2021

From the day one the Laptop is vey slow. It takes too much to start and open any excel or WordPad sheet or chrome or any browser. The processing time is too much and hanging issue is also there, and it makes me frustrating and my feedback is going towards negative for the company meanwhile I'm a big fan of Lenovo. There is also heating problem while I use this for office work purpose only, generally I work over excel and email only I am totally disappointed by purchasing this product. Request you to please refund my money back.

Thanking you.
Shailesh Jha
+91 [protected]

Laptop is not getting turned on even when the power button is being pressed. Even when the adapter is being connected to the laptop it does not show that the laptop is charging (the adapter is not the problem as we have checked on another lenovo laptop).

Dear team,

I have ordered a laptop S145 Ideapad a few days ago from Amazon.

It was delivered on time but the issue is it was written in the description that Lenovo provides 1 year warranty. I have received the laptop on 12th May, 2021 and When I checked today, it shows only 10 months remaining in the warranty period. Warranty is already started from Feb, 2021 while I have received the product just 2 days ago.

This kind of mischief was never expected from Lenovo.

I am returning this product but complaining because I am totally dissatisfy with this deal.

Regards,
Spandan Vyas,
[protected].

I have purchased Lenovo IdeaPad S145 from IFIX Computer, Nagaon, Assam- Details of product as under-
-Date of purchase- 29.05.2020
-Client number- [protected] / [protected]
-From the date of purchase the shift key does not work properly, alphabet h, g, d not capital typed by pressing shift key and numeric 7also not typed. sometimes the above alphabet & 7 comes two/three times. But these problems have not arises every days. The problems discussed with Retailer. But they unable to assist/ repair the same without company's permission. Due to COVID situation the complain remained pending from inception by me. Request for solve the problem by repair or other way. Thanking you.

I made a purchase of Lenovo Laptop from lenovo.com in the month of April dated 7 with an offer of 10% Cashback using HDFC Debit card Option.
I have done the transaction by using HDFC Debit card. As per scheme I shall be getting the Rs.5000 cashback credited in my HDFC Bank account till 8 April 2021,
but it's been more than 30 days and no amount has been credited.

Below all the details regarding of my order.

Purchased from : lenovo.com
Order Number : LWS2021/22-01001
External Order Number : [protected]
Order Date : 7 April 2021.
Model : 81NG00BVIN
I request you to kindly check and resolve the same at the earliest.
Regards,
Suraj Adole,
Enclosure : Invoice

I made a purchase of Lenovo Laptop from lenovo.com in the month of April dated 7 with an offer of 10% Cashback using HDFC Debit card Option.
I have done the transaction by using HDFC Debit card. As per scheme I shall be getting the Rs.5000 cashback credited in my HDFC Bank account till 8 April 2021,
but it's been more than 30 days and no amount has been credited.

Below all the details regarding of my order.

Purchased from : lenovo.com
Order Number : LWS2021/22-01001
External Order Number : [protected]
Order Date : 7 April 2021.
Model : 81NG00BVIN
I request you to kindly check and resolve the same at the earliest.
Regards,
Suraj Adole,
Enclosure : Invoice

I made a purchase of Lenovo Laptop from lenovo.com in the month of April dated 7 with an offer of 10% Cashback using HDFC Debit card Option. I
have done the transaction. As per scheme I shall be getting the cashback credited in my HDFC Bank account till 8 April 2021,
but it's been more than 30 days and no amount has been credited.
I request you to kindly check and resolve the same at the earliest.
Regards,
Suraj Adole,

I had purchase lenovo ryzen 3 laptop one month before but it is lagging to much while using .

Dear Sir / Maam,
I purchased the below mentioned LENOVO Laptop with Model No.PF9XB7B17013, with Serial No.PF0Z1JVW from Reliance Digital outlet in Halwasia, in March 2018, Lucknow. I found out that there was a WHITE SPOT ON LCD which I informed the LENOVO SERVICE CENTER people. The service center people said that that would not effect the functionality of system. They quoted that there was no need of part replacement which they have quoted in the SERVICE CALL REPORT.
After my repeatedly request, they were not agreeing to change the part. That was enough for me to not to sign the service call report, which they wanted me to do. I wrote on the SERVICE CALL REPORT “NOT SATISFIED WITH RESOLUTION, HENCE NOT SIGNED”. I asked them the life of Laptop is only 2 to 3years, the life of Laptop is more than 5 yeays…. But they were not interested in replacing the LCD. I was annoyed by their attitude as this shows their leniency & I would like to put up a complaint against the service guys. They are not solving the issue but busy in selling Laptops.

I will be thankful if this is done at the earliest.

Thanking you,
Mamta Khosla / Ratish Khosla
25, Naval Kishore Road, Hazratganj
Lucknow - 226001
Ph: [protected] / [protected] / [protected]

Attachment:
1. Scan copy of Service Call Report dated: 17.09.2018
2. Scan copy of Shipment Basket explaining the details of Laptop in
Shopping basket.

Battery drains so fast
camera is not working
system became very slow
graphics went down
and about 22 issues were found
pls give us a solution for this problem

My new laptop purchase date 18 February 2021 and my laptop is not properly work system is hang and not open Excel atta work to properly e and my laptop system not proper work I call in company website number in company suggest instruction follow but not solve my problem in my laptop submitted to purchase centre tense not response to properly and I very disappointed to my new laptop

Please note that Iam terribly upset with the kind of treatment from croma and Lenovo for a complete failure in the providing me any service .
My laptop has given me trouble from the very next day I purchased it .
I have called consumer care and made a legit complain but in vain .
My final resort shall be heading to media and consumer court to get justice as here all efforts have failed .
It’s a day light robbery where we make a purchase of such a high end electronic and inspite of several request there has been no heed to my trouble .
I have lost valuable business and faced grave losses due to the Lack of functioning of my laptop .
There is a major defect in this model and demand a call back and a resolution now !!!
Please note once I take legal action or steps towards demanding justice I shall not widraw . Please take this message seriously as Iam levid and in a disillusion with your brand ethics towards your consumer .
Want to know your steps towards this please .
Regards
Keri
[protected]@gmail.com

Charging port 1 not working, only charging port 2 is working

Buy laptop s145core i3 before 1 month it gives less battery backup (only3.5) hrs as compared to given information & also speaker volume is very low