Lenovo Complaints & Reviews

For battery issue

My lenovo laptop (Product ID YD06058Q) was not working properly. It takes about 15 min for initial booting. The key pad of the laptop not working, but can be operated through other external keypad and mouse.
It is purchased only 2 year back but now facing the great difficulty in work with this lenovo laptop.

Its my humble request kindaly help me out from this problem

My laptop is just 4 days old and the battery backup it gives is hardly 2 hrs i called customer care they say thts its capacity and the batter is working fine . The worst product ever they are not ready to replace or refund and one of the key is rought they say its designed that way the worst laptop i ever bought

Hi,

I am still facing the same 16GB RAM high usage and keyboard some keys won't work and screen bleed issue

whenever I call premium care to report and every time they take laptop remote access and make several changes in 30-45 mins but no one resolved the issue.

I'm really pissed off and now I doubt that I received refurbished for sure, from the past 5 days contacting on the same no update. I want to use the laptop for lab training and for office work. 16 GB RAM used to go high with basic applications launch and freezes a lot with normal usage and also a small games. you guys are taking years to resolve this issue and I request meanwhile extend the premium warranty period or arrange an additional ram or a new laptop so that I can work smoothly until you guys fix the issue!

more details are attached below

https://drive.google.com/file/d/1qAcTtf7atWxhimm_mMEfpKUGuFUnCQbL/view?usp=shari...⇄

Wrote several emails to below but No Update [protected]@lenovo.com, [protected]@lenovo.com,
[protected]@lenovo.com

Regards,
Balakrishna

I purchased moto g⁹ power on jan 10, 2021.
Im facing issues like
- charging takes approx 22.5 hours to full charge
- heating issues are faced along with charging
- network issues.
-touch screen issues.
-volume button issues
- headphone is not detected properly and gets disconnected.

I want to claim my warranty and exchange the phone.
Or refund the amount.

Dear Sir/Mam,

My name is Preeti Singh From South Delhi and I am writing to you to express my dissatisfaction with a laptop computer that I bought at Vijay Sale on 4 January 2021 at Faridabad.

The laptop was purchased new. I have attached a receipt listing the features and security guaranteed by your company. All of them have a warranty on parts and labor.

Since my second week o[censored]sing this laptop, the laptop worked very slowly. I have not downloaded any additional software nor adapted the OS in any way. I have also noticed that the fan runs continuously because the laptop is constantly generating too much heat to the point that it does not function, or does it slowly. Within a month, the motherboard of the laptop stopped working. When I went to the service center, they told me, his motherboard is damaged. In such a short time, I want to replace this laptop due to the motherboard malfunction.

Please allow me to return the laptop. I just want a laptop that works for me.

Please find attached the Bill and below the details about the Serial Number & Request Number for your reference.

S/N: PF2FR4Z2
CPU: Intel i3-7020U 2.3GHz

Request No. [protected]

Please contact me if you require further information.
Preeti - [protected]

With respect to my IDEA Laptop SN MP1QLY6T,
Within 2 months of purchasing the laptop, I started facing issues with my camera. I raised a request to Lenovo customer care. Engineer visited my place and repaired the camera and it started working.
But again the camera started creating issues and again I requested Lenovo for replacement of the camera. But the engineer did not replace the camera and mishandled the laptop and destroyed the front and bottom bezel.
Again I requested Lenovo but the company replaced the front bezel and camera was still creating issues and the bottom bezel is still not in shape.
Now I am continuously following up with customer care daily and not getting any responses.
I have a business and have lots of video calls to attend. My business is getting impacted.
Also, I manage a team of 20 employees for which I wanted to order Lenovo laptops but for sure now I am not going to do so with the experience I have faced with lenovo.Â

Regards,
Vishal Jain+[protected]

The most horrible laptop one can buy, within 2 months of purchase of the laptop camera stopped working and till date facing same issues, have send the laptop 6 times to service station but still the issue is not resolved, typical Chinese product would recommend Dell instead.

Bought a S340 Lenovo laptop from Vijay sales on[protected], within 2 months of purchase of the laptop camera stopped working and till date facing same issues, have send the laptop 6 times to service station but still the issue is not resolved. Serial no MP1QVFVK.

Purchased a new laptop from Lenovo.com.
It was damaged one. Raised an complaint on Nov-2020. But almost 2months over no replacement yet.
Raised 3 complaints with Lenovo customer care but no response from them.
Worst laptop customer service in india.
Recent case no is: [protected]

While the unit was in warranty (SN PF1Q3MAK) and case# [protected] it began typing a continuous forward slash. Called it in the unit was sent to Lenovo. It was returned about 3 weeks later. It worked fine for about a month and now have the same issue. It is unusable. I called it again 1-18-21. I was informed I it was out of warranty and I have no recourse. When it was sent the first time it was in warranty, now I’m told that they can’t issue a repair ticket for an expired warranty. Since it was in warranty then and it wasn’t repaired properly or it is defective. I have a Lenovo tablet, that I like, which was the reason to buy the laptop. I am very disappointed with Lenovo. It doesn’t back up its product and treats customers, particularly during the pandemic, unfairly. Replace the unit at your cost and do what’s right.

When we do video conferencing or screen sharing through this laptop, our voice is not audible to other side. But by using mic on ear phone, the voice is audible to other side.
I purchased this laptop just 5 months ago.

I am syamkumar S from Trivandrum, Kerala, India. I am using different Lenovo laptops from 2010 onwards. I have purchased a new ideapad C340 from 2019 January. Unfortunateley my laptop keyboard faced some issues and i informed the matter to customercare and a service person visited and changed the keyboard. but the service person was inexperienced and his lack of experience caused further problems to my laptop. He ruined my display and body of laptop while servising. I have informed the mattedr on the same day itself to the customercare and they told me to send photo of display, according to that i have mailed the photos, but no response received till date. I am on my warranty period so before ending the warranty kindly resolve my issues otherwise i ll be forced to approach consumer court to get this issue resolved.
attaching the photos of defects also.

looking forward for a positive response from your side
Thanks & Regards

Thanks & Regards

Syamkumar S

I have lenovo ideapad amd a9 330.few months after purchased. it started creating issues .after one service currently and now it shows glitch on screen kind of puzzles.

I have purchased Lenovo K10 Note from Flipkart on 2March 2020 and as per conditions it is under warranty for one yearThe phone stopped working as there wascharging issue I hence hadcontacted yiur Customer care and asadvised by them had given the hand set at your Kalyan service centre To my surprise the hand set was returned back to me unrepaired with explanation that it has liquid damage I do not agree with them as tge hand set was given to them to resolve charging issue They further claimed that there is damage to Mother Board Can you check and let me know how to make my handset working

We purchased a laptop a few months back. We have raised the support case for the wifi adapter issues (SR: [protected]) in November. It's almost three months still the issue is not resolved, the support executives have visited our place for 3 times but still, the issue exists and they are not capable to fix the issue. We have escalated this issue, but we haven't received a single response from the Lenovo escalation team.

Please note we have purchased the laptop with pro support.

Dear Sir,
I have purchased lenova ideapad on 15/12/2020 from M/s Girias Store, Bangalore. The system was not able to boot within two days of purchase. i have contacted the store on 8th day due to my personal engagement. store person tried to resolve the same . but could not rectify the problem.. he asked to contact authorised service centre. The service centre people asked me to deposit the laptop for rectification /DOA within 14 days. I have handed over the laptop on 25/12/20 to M/s Vibhave Communication, Domlur, Bangalore. They told me on 02/01/21 the replacement (DOA) is not possible due to 10 days delay and is possible only if bought in CROMA or REliance Digital.
I have paid 70900/- for the laptop and within 2days the hard disk is failed and company is not giving replacement because i have purchased in Girias.
Hence i request you to kindly resolve the same.

Laptop serial No: PF24K34W.

Girish n

Mobile : [protected], Mail : [protected]@gmail.com

I purchased a Lenovo Ideapad S340 81VV008TIN-I5/8GB/IT+256/M MP1TC1JA in the name of Krishna Maart on September 13, 2020 from Sargam ELectronics, Ghaziabad

It was promised that it has battery backup of 7-8 hours. However it is not really, in fact inspite of a brand new laptop giving a battery backup of just 2-3 hours and other than this my system shows remaining battery of 40-45%, it gets switch off automatically.

I am very disappointing with your product. Please resolve this issue on your utmost priority

Cant download ms teams from google play store. Getting message "not compatible with this device"

Above said laptop processing is very slow. i believe in Lenovo because i was using the lenovo laptop last 12 years and i have purchased 4 laptop from 2008 and using but no problem till now but after purchasing above said product i can say that it is waste of money.
Actually it is so slow that i am unable to do my little work. so i am requesting you that please replace my product by another laptop and i am ready to pay the difference amount or returned it or if possible to change or repair it.
kindly consider my request and resolve it