Lenovo Complaints & Reviews

I Bought Lenovo laptop together with the accidental damage protection and warranty for 3 years. The accidental damage protection says it covers water spills, however when I had an accidental water spilling on the laptop the Lenovo service center refuses to cover it. What is the point of buying this accident protection if it covers only minor things, the policy is super unclear and it seems that service center does all they can to not use the protection to cover the damages.
Desirable resolution would be either to make the policies explicitly clear what is covered and what is not, so it is not at their individual officer discretion or to make a proper insurance policy and cover all accidents that contain water spilling, etc.
I highly recommend not buying this protection, it is very obscure and seems like a waste of money.

I purchased Lenovo Z6 Pro Black, 128 from Flipkart on 11 jan 2020 having invoice no FAAAHO[protected] of amount Rs. 29999 and IMEI no [protected] and IMEI2 [protected]. the colour of the screen getting spread internally when i showed this to service center they are charging extra rs. 8000 for this. i haven't damaged my cell phone then too i have to bear extra 8000 repairing cost why it is not covered under warranty. please advise me what i have to further do to either get the same repaired of replaced.

Lenovo ideapad 330 laptop mother board issue.

Not charging, mother board not working after warranty date expiry

Latest model paid high price but no benifits

They're fulling customers

Dipak Chavhan
Contact [protected]

I had Booting Issues with my laptop early this month, I contacted Lenovo Customer Care, they issued me a ticket as my hard disk (ssd) was crashed or something, it wasn't working, since its been more than 15 days I haven't got any kind of response from your team .I am student I am not able to attend my classes and do my work. Still Haven't received my part its been hectic situation for LENOVO is the worst service provider, They dont respond Properly To their customer quires

I have reported many times the lenovo think pad laptop web cam issue with lenovo customer care.

They are not responding and talking very rude language.

Service was booked when my laptop was under warranty and it took them 1 month to resolve it and even after resolving it, it did not last for 2 days and i received a call and i told them everything they told me they will look into matter and now if i contact customer care they are saying it is out of warranty and cannot help the problem is with the hardware service provided was poor and now i need replacement because when i booked for service it was under warranty
Serial number MP1LWZB4
TICKET NUMBER[protected]

Laptop not charging, adapter working well. Registered complaint on mail, but no reply yet, customer care people aren't taking the issue seriously, I have to repeat everything to every other executive. They said, company will send engineer for replacing motherboard, it's been a week and no one came yet. I called them again, they said troubleshooting not done, address that I've told them previously, they noted wrong.
This time I've got them corrected with address.
Hope engineer come soon.

Why there is no reply on mail ?, I've sent mails 2 weeks back but still no reply.

You broke my laptop 3 times under an Onsite Warranty.
Due to Covid you can't make on Onsite visit.
I have two email promising to a) extend the warranty until you can return and b) promising to repair the laptop
So far no-one has responded in a meaningful manner, despite at least 20 emails to various departments.
Even the person who promised to extend the warranty does not respond.
No-one has forwarded my emails to the Customer Complaints department, and nor have the replied with the email address for them.
No-one has responded to the Call Me Back form.
This is, frankly, outrageous.

To not even reply is truly astonishing.

My Name is Divakar, I Purchased Lenovo laptop battery on[protected] it was draining too fast it comes 40 to 45 min after charging, the battery was under warranty this same thing I call Lenovo team they said it is not the accessory team, they are playing the games with me one guy said do the call to [protected] and I call them they said it is only smart phones you have contact this no.[protected] they given same no.
they are fraud doing like this and I sent mail to customer support they also said contact this no. [protected].

Iam irritating like this service and worst company

Thanks & Regards
AR Divakar
[protected]

Dear Team

Last month i purchased lenovo airpod from amazon.in and with in one month the left air pod is unable to get charge .

Right one is working fine but having issue with left one as it is not charging.

Requesting you to kindly help me as this product is under warranty and, moreover while purchasing this product i believe that LENOVO provides quality stuff but unfortunately i am very much disappointed.

You can connect with me anytime on given detail :-

Contact Number :- [protected]

Regards,
Sahil

AIO SERIAL_NUMBER: MP1AZHNF

I am reaching out to you to escalate an issue with warranty repair of my personal AIO PC bought 8 months ago.
I was having issues with this unit as can be seen from a couple of service requests logged.
Finally the system stopped working on 11/09 and I called the help desk and sent the error log and screen shot of the Bios diagnostics.
I am also attaching them for your reference. It was diagnosed as RAM failure.

A technician was sent on 21/09 to replace the RAM.
He did not know how to open the panel to change the RAM and fiddled with the unit without realizing it is a Touch screen LCD display.
He placed the unit on a hard table face down trying to open the panel.
In that process the display got damaged.
I have notified the call center executive Sravan Kumar (Phone: [protected]) on the same day in front of the technician.
I asked the technician to leave as he did not seem to have the required skills to fix the RAM. He did not give me any papers to sign.
I followed up with the call center, online virtual assistant and escalated in Lenovo portal several times on the issue.
I have received mails acknowledging the issue is being looked into.
On further follow up, I was surprised to be told that the ticket was closed with a service report submitted by the technician with my forged signature.
I was told by the call center that it was recorded in the report that the damage was caused by the customer.
You can clearly see in the attached diagnostic screen shot the display was in perfect condition till the technician arrived to fix it.

We buy the products from Lenovo with high expectations on the quality and good after sales experience, but this has definitely left me feeling otherwise.
I am unable to use this machine for the past 6 weeks having spent close to 80, 000 INR buying it.

I bought a Lenovo Legion laptop on January 25th applied for their redemption scheme using which I bought a Lenovo Smart clock for Rs.999. I bought the clock on buyalenovo.com on the 28th of January 2020.

My Ticket Number is LRDO-PMO-337661.

Initially, before covid 19, my delivery address was in Madya Pradesh. Before they even dispatched the product I wrote them a mail changing my delivery address which they confirmed TWICE. yet months later I receive a call from the dtdc delivery person asking where he should drop off my package in Jabalpur. after I instructed him to take it back, I wrote Lenovo several emails again regarding the same. They replied exactly a month later asking me to provide the new address which I gave them twice already. a few weeks later I receive another call from the delivery person who still trying to drop off the product in Jabalpur. All this while I am trying to call the number attached to their mail which is invalid ([protected]). Then a couple of months later I receive a mail notifying me that the package has been returned to the facility and THEY WILL DISPATCH IT ONCE I GIVE THEM THE NEW ADDRESS. at this point, it's been 7 months since I placed the order. I gave them the new address again and since then they haven't replied to my emails. I tried to reach them in the number they provided in the mail only to find it futile. I have called customer care and they ask me to call the invalid number again and that they can't help me since it's a different department. Today it's been 10 MONTHS since I paid Lenovo for a smart clock that I still haven't received. in buyalenovo.com there is an option to check the status of your ticket. There it is shown that my package has been delivered.

I ordered Ideapad L340 through lenovo website on 15th Aug, 2020 and received the laptop on 22nd Sept 2020. The laptop display was not proper
I called Lenovo technical support team, No property response and then I reached Lenovo Service center to fix the issues, They have verified the laptop and provided the DOA certificate to replace the laptop. I send it back to the seller and requested the replacement laptop. Initially they agree to replace the laptop. After receiving back the laptop Lenovo sales team trying to refund the money, they are not replacing the laptop.
from the day one I requested replacement not refund.
I wasted almost 1 month of time.
I need help to sort out this.
I need laptop with same configuration.

Specified while purchasing... aftr chgarging battery can be used for atleast 9hrs..but in reality battery is draining fast nt able to use for3hr

I bought a Lenovo laptop in June 2020. Till August 2020 it was working properly. From September it created some problems and on 17th September we filed a complaint at Lenovo toll free number. The service order is[protected]. We were informed that the service engineer will visit our site soon after the spare parts are received. 2 weeks ago we were notified that the spare parts are received. Frequently we contacted the Lenovo technical teams...

Hello
I placed an order on 23 August. The estimate dispatch was said 6-8 weeks when ordering.
In 6 th week lenovo notified that it would dispatch on 13 December.
There is no valid reason given by Lenovo.
They aren't returning the money either.
I am suffering a lot in my education everyday and I have projects to complete in line.
Lenovo behaviour is very rude and arrogant.
I don't see any option now and everyday I lose is Lenovo going to pay for that.
I kindly request you to help me as my situation is getting worse and I am literally begging others for a laptop to do my daily tasks.

Order number:[protected]
Total amount:70679 INR

Thanks

1. This is to inform you that the undersigned had purchased the aforesaid Computer i.e. all in one Computer being
Machine Type(model): F0D5, Model name: F0D5U,
MTM: F0D500BUIN, 20V=4.5A,
S/N: MP1AXWN1,
Product family: ideacentre AIO 520-22IKU,
CPU: intel i3-7020U 2.3G, 54.61cm LED Panel
HDD: 1T SSDL _, Keyboard: 2.4G wireless
RAM: 4G,
OS: Windows 10 Home SL,
ODD: DVDRW
On 21.10.2018 for a sum of Indian Rupees 38, 000/- from your authorized dealer namely Absolute IT Solutions Pvt. Ltd situated in Shop no. 5Twin Tower, Tripathi nagar, Phase-2, Virar(W), Dist-Palghar-401303, Maharashtra, India, having mobile No. [protected].

2. It is surprising to note that even two years have not yet been passed and the aforesaid computer sudden stop working.

3. The undersigned sent the said computer through his man by name Mr. Madhav Tile to Lenovo Service center situated at Marol Makawana road, Andheri(east), Mumbai-400 059, Maharashtra, India on 05.10.2020 to repair/replace the same but it is further surprising to note that the said service Centre demanded Indian Rupees 24768.40/- from the undersigned.

4. The undersigned is very surprised that even two years have not been passed and the computer manufactured by LENOVO has stop working. I am further surprised that inspite of replacing and/or repairing the Lenovo Service Centre is demanding Indian Rupees 24768.40/- .

5. The aforesaid attitude creates doubt in the mind o[censored]ndersigned that either the Company has used very cheap and very low quality materials in manufacturing the said computer or your agent has sold me a low quality material by making false representation or your service Centre is making us fool for the purpose of earning money by illegal means. I point out to you that your said conduct/behavior harm my mind, body, my work and put me in wrongful loss.

6. I never thought that such a reputed company and/or its authorized dealer or its service Centre will do such things, which prompts me to take legal action against you, authorized dealer and your service Centre.

7. However, before taking any action in the matter, I hereby request to replace the said computer or return my money within a fifteen days of the receipt of the said Notice, otherwise, I shall have no option except to adopt the course as provided under the Indian law for taking the money for good quality material and supplying the material of lower/inferior quality.

This is to say that my case id is [protected] which is not resolve yet. your service engineer came to saw the issue he told that the camera should be replaced and he did a temporary arrangement as he did not carry the camera.

i am very disappointed with lenovo who just waste time by giving online instruction while the problem is hardware.

Parvesh Tenuriya

This is to say that my case id is [protected] which is not resolve yet. your service engineer came to saw the issue he told that the camera should be replaced and he did a temporary arrangement as he did not carry the camera.

i am very disappointed with lenovo who just waste time by giving online instruction while the problem is hardware.

Parvesh Tenuriya

My serial number is PF14C5AY, As I sent multiple mails to get support but Lenovo support is not replying with proper resolution.

Before purchasing the Warrenty upgrade I confirmed with the customer support they told me it's included and when I was placing the order there was ADP written(attached image for the same).

NOTE : I also confirm with the customer care executive for the same. So please let me know what to do next.

I have attached the image, which I was getting at the time of purchasing warrenty upgrade which says ADP included, Also for confirmation I did cross check with customer care executive.

Now I get only normal warrenty upgrade but not ADP warrenty, I asked many times with the customer support they are replying after 10 days stating, this is not included in the order you placed but I am sending them the proof which I was getting at that time.

Still no resolution given.