Lenovo Complaints & Reviews

Lenovo Case #[protected] Work Order #[protected]

Dear Lenovo Support Team
I am appalled at Lenovo's unprofessional service, which is rare from my previous experience with Lenovo products.
For two consecutive days, two different engineers visited my premises and both came to replace the motherboard. After installing the new product and spending more than 2.5 hours each, both parts were found defective by the engineers themselves. I just don't understand how is Lenovo sending faulty products and cheating the customers.
You are just wasting customers' as well as engineers' time as is evident from their frustration. If Lenovo can send faulty parts for two days straight, I have lost my trust in Lenovo as a brand. It is really deplorable that the customer has to keep on suffering because of your incompetence and unprofessionalism.
And when you aren't able to deliver on your end, your technical team resorts to further harassing customers by asking them to keep making trips to distant service centers. I guess you don't understand the meaning of the 'Onsite Warranty' where repairs are at the customers' location. How do your representatives get even the audacity to demand customers to visit service centers according to whims and fantasies?
My issue is far from resolved and I am using a faulty motherboard with a nonfunctional audio jack. So, I request instead of wasting even one second of my time and beating around the bush, send me a perfectly functioning and TESTED product. I am already frustrated by your customer service, please don't it worse by wasting any further of my time.

The second complaint I am placing as I did not receive any answer or reaction to my first complaint.
Laptop was ordered in November. A defect product was received. The speakers and microphone did not work.
The laptop was sent back. Customer service promised to order a new one.
Never heard back. I fully paid for a laptop in November until today, January 24th, I have not received a replacement.
This is undoubtedly the worst customer service I have ever seen or received, and I am a customer service specialist.
Never order Lenovo!

I have purchased a laptop Lenovo Idea Slin1 Intel Celeron N4020 4th Gen 11.6", 81VT009UINX001NGRFJ7SPW017389 from amazon site on 02 Dec 2022. After installation and update of window I found that camera is not working. Showing Error code0xA00F4244. The system Sl. No. PW017389

I purchased a lenovo laptop, on 2/09/2022, in 3 months it was defected, the problem is sparking sound coming from my motherboard i raise a complaint on 27 dec, 2022. they causht that sound is coming from the laptop fan. Then the their service representative visits my house with laptop fan then they found out that sound is coming from laptop motherboard. I said then ok replace my motherboad they orderd on 3 jan and then it was arrived on 7 jan and then his service representative visited my house and then sound is not fixed after replacing the new motherboard also, his service tols me that he took the part with him after checking it at their service center. They will contact me (but he not informed), and he is not picking up my phone call also, and then i called at the customer service they said to me that the motherboard they send to me is defected. (lenovo does not check his product wheather it is working or not. i am a student and this will affect my study.) After that yogesh who is my case head he is so irresponsible he can't contacted me. i sended the message through and then he conatced me. after sending lot of message thorugh his colloges he contacted me and he told me that if the machine is not fixed by changing the motherboard then it was a your laptop is faulty he told me that he will now give me final solution. and then what happen lenovo closes my case id which was [protected] (11 jan 2023) and opened a new case id [protected] what was that they also don't know, and then on they close after i talked with him and then suddenly they again open this on 13- jan 2023 and closed my previous id [protected] on 13 jan 2023. and i called for the reason what was the reason was this it was closed by mistaekly as a repuated company is this mistake was acceptable i have to bear all loses i am a student my study is affected by their stupidity. please help me to out of this problem.

I have bought a laptop in online 2 years before. Within an year there was an issue regarding booting, so i raised a complaint and they fix that as a reason back panel issue and i claimed in warrenty.
Now after 1 year the same issue occurs and now they are saying due to keyboard, so they ask me to go nearest authorized service center. The technician who checked my product found keyboard strip which is in motherboard is damaged and...

In my first case I got my keyboard replaced and after a few days I observed my speaker started giving a cracking and breaking sound and WIFI Kept hanging and disconnecting.
I again opened a new ticket and informed them about Issue. I asked for on Site visit from a technician and review the arrangement inside the laptop while replacing the keyboard in my first case.
Support was very bad and none of them listened to me, and they threatened me that they would discard my case. If did not do the system reset. They made me RESET the Computer and I had to lose all my valuable data.
Even after Resetting my laptop, the speaker did not fix but had some improvement on WIFI.
After all this Customer Support agreed to send Technician on site for resolution. Few days later the technician visited and started fixing the laptop and during the fixing of laptop he found that speaker wires were totally disturbed and were not in place whereas WIFI wires were wrongly fixed in the motherboard port.
I have made a video of this event where a Lenovo technician explained the issue live. The Technician fixed the issue and left.
I received a customer support call after this and explained everything to him and told him not to close the case and put it under observation and give me a feedback link.

Till now no feedback link given and customer support closed the case without my consent.

This irresponsible behavior by customer support threatening to discard case and make people suffer without understanding the issue is not acceptable at all.

We order a Lenovo Think Pad as a test to further decide whether to order Lenovo for our staff. When the laptop arrived, the speakers and microphone did not work. I live in Zurich, Switzerland, but I am an English speaker. I called Customer Service, and they transferred me to a service center in the UK. The agent there said he had no clue why my call had been transferred to him and that it was not his job to help clients in Switzerland. Finally, I managed to communicate with a local agent in German (my poor German). After trying everything (from reloading the drivers to totally resetting the laptop, I was told I would receive a new laptop. That was 3 weeks ago. I called the service number again and got the message that the number does not exist!! Fianlly I found an alternative number and the call was cut in the middle of the discussion. I have lost at least 1.5 work days trying to solve a problem for a new laptop, getting nowhere! and I am a business customer!

My issue is when I placed when Lenovo clearly stated your payment authorization has failed - I retried and it failed again. -- have documentary evidence

I raised a dispute with the bank as the charges indicated was debited from my CC - SR[protected]

I received a message in the morning from Lenovo stating both orders were confirmed

I called Lenovo and cancelled the order - they confirmed the order was cancelled in writing - have documentary evidence

ICIC Bank did not communicate any information about my dispute and I kept on calling for no response [this is expected from them or from any bank - its sad and pathetic]

ICICI charged me back on the dispute and again did not communicate status or rationale?

Lenovo has also submitted an EMI for a laptop I did not receive - and I am expected to pay for it? [this was not expected]

Lenovo has not even reimbursed my charge for cancelled order

I am now paying for two laptops, and its EMI + interest.. and this has been now going on for a month

Dear Sir/Madam
i buy laptop 26 december 2022. and laptop serial no is pf2knqsq and i got battery issue probleam and battery heating issue last 3 month. i call many time to resolve this probleam but customer care dont resolve my issue and he misuge his time in his responsibility. and after long time they said to me that warrenty is over battery life i buy a new laptop to resolve this issue.so sir i requested to also take a legel action of these employee of your company which make a bad impression of lenavo and please resolve this and give me satisfactory resolve from your side
thanks and regards
vikky
[protected]

Purchased lenovo ideapad gaming 3 i7 12th gen on 22 november and due to some issue raised complaint on 25th november Lenovo took almost 4 days to acknowledge that and sent an executive to seal the machine on 29th november. Their agent told me that in 7 days my refund will be done

They again delayed and issued me the DOA certificate after 11 days (on 12th december) after I followed up multiple times.

An executive from lenovo - Asif mentioned on 14th December that they have processed the return pickup and the same will be done in 4-5 days but till date no one has reached me or contacted me regarding reverse pickup

5 working days already been passed. And no one is replying to my emails now from lenovo team. Id we called to technical support they always tell that it's from customer team they don't know anything and for customer team they don't have any contact just email and they never reply on my email.

Lenovo is blocking my refund for their own profit by not initiating the return pickup, they did not share any tracking number for return pickup which clearly signifies they haven't initiated any reverse pickup yet.

Its been already 18 days now since when my laptop got sealed and 22 days since I complain and it's affecting my work. I also do not have any other laptop and even can't buy another one due to Lenovo holding my refund.

Extended displays are not getting detected

My Laptop 82L500LXIN of Lenovo is having audio issues since the time i purchased its 2 months old. during video calls the other end folks are unable to hear my voice and i have to keep toggling between speakers.

This is to say that, I, Payal Kalra had called up at the lenovo customer support regarding an issue in my lenovo ideapad's battery on the 29th November, 2022. The person on the called named Sunihi diagnosed the battery and other issues and asked me to do a BIOS update during which the system crashed. My phone's battery was discharged and so I had to place a call again. The next person, Sidharth asked me to arrange a spare laptop and pen drive for reinstallation of OS and I asked the person to reinstall the system in my laptop's SSd as it could be formatted. All the data was in my hard disk. The call was placed again after 20 minutes as I had to arrange spare laptop and pen drive and this timePratima Kumari was on call. She did the rest of the process of reinstalling the OS in the spare laptop and then later transferred it to my pen drive. Despite, asking her to install the OS in my SSd, it has been installed by her in my hard disk and all the data was lost when the system started. I again placed the call and this time Shweta answered who simply asked me to charge the laptop for five hours to resolve the battery issue.

I have lost all the data from my laptop and now I am working on retrieving the same. I am theatre artist and student who has got lot of photos and videos of plays and scripts in my laptop. I have recently submitted my research in theatre and the same content was also there in my laptop. Just due to the negligence of the technicians I have lost precious data from my laptop which is too expensive for a student and freelancer like me to recover. I request the concerned authorities to do the needful at the earliest and help me in getting the data recovered.

To whomever it may concern,

I have surrendered my above said product for replacement (under warranty) (code: [protected]). Initially i was told that the product will be replaced and delivered to me within 3 working days. But after 15 day when i enquired, i was told that the product was undelivered due to unavailability of model.
Again after 25 days of no delivery i tried contacting lenovo service center (infocare digital system pvt. Ltd., vishnupuri, nawabganj, kanpur) but disgracefully nobody bothered to pick my call and respond, though i tried calling 7-8 times.
First of all, i want your service representatives to be a bit professiional and secondly, provide my replacement. If model is unavailable, provide a new model or else initiate complete value refund.

I had bought your lapton in july 22 from zion store at ahmedabad having offer of rs 5000 cash back if payment made with sbi card .

But to my surprise my cash back has still not been credited till now when i am to pay my 5th emi .

I am more shocked to see the working of your pinelab entity
who has been fooling in this regard instead of resolving the issue .
Earlier i was asked to wait and was...

I purchased Lenovo ideapad 3 core i3 11th Gen Laptop last week.
The delivery service is very poor.
At the same time my product was automatically on without the switch on the laptop.
i received the laptop 12.11.2022

i registered the return to Flipkart.14.11.2022

Flipkart representative talked with me.He told the Technician will come before 29th Nov.

But not yet contacted any...

Respected

This is 3rd time to check the status of my home loan subsidy application status which comes under pmay and which is centre government policy and really disappointed to see the speed of the concerned departments involved in pradhan mantri awas yojna which says " housing to all by 2022'.

Can we fulfil the willing of pmo india by this speed??? I don't think that we can provide minimum housing to the needy people by next 4 years, who gets an encouragement by the pradhan mantri awas yojna home loan subsidy to the needy and eligible people of india.

If a bank or nhb is taking more than 6 months to approve one application of an applicant who believes that he is eligible for same and have provided all the required document on time to the bank and still struggling to check the status of his application.

I have applied for pradhan mantri awas yojna subsidy through bandhan bank gruh finance (mehsana branch) 15 months back or say in aug 2021, which is still not credited to my loan account and i am not getting clarity why its pending for so long and how much more time it will take or whom to contact for same.

Although i don't see any customer care who can help me in this regards, i called to mehsana branch they informed me that it will be credited soon

The hording of bank and pmay says get credit linked home loan subsidy within 90 days of home loan application. But i think its only in adds.

Please give me legitimate answers.

For E41-55 Lenovo laptop, the Lenovo support site lists BIOS update file only for Windows 10. But the laptop comes with pre-installed Windows 11.
I have been trying to get a clarification if it's safe to run the same EXE on Windows 11, from Lenovo support.

They are not responding to emails nor webforms.
Pathetic support.
BAD

Laptop was fine then one day it wouldn't open go to help on lenovo
follow how to
works lasts 10 mins no screen
go back to help
this goes on for 48 hrs
then i go on line and cant
get nowhere
then i call Lenovo customer support
oh yes i can send it in Thayil look at it
but i have to pay to send it in and then as out of warranty ay for repair ...NO NO NO
This is not customer service
I'm 62 yrs old I've had dell laptops
Toshiba. Sony 10yrs a piece no issues, Lenovo 1 and huge issue i have to pay fo no
i want a new laptop or refund

First Request:
Lenovo case: [protected] raised on 19 Oct 2022 by spending 30-45 mins for raising ticket
Service came at doorstep on 27 oct 2022 and issue of "Laptop not charging" wa not reproduced(not seen)
because the laptop was not used by me from 19 oct 2022 to 27 oct 2022 and might be charge in motherboard was drained out and hence
it was working on 27 oct 2022 when service person came.
Informed me, to call again if the issue occurs.

Second Request: [protected]
On 3rd Nov 2022, issue occured and service person told that, since it took more than week, i have to raise the new request.
From morning i was calling customer service and till now complete request not yet created completely
I dont know when the service person will come for second request.
Based on my previous experience from first request, service person availed after a week when requested created and this time
it might take same time.
here, time is wasted for me and also mental tension since i need to work for the organisation and worried that bad impression comes on me since
tasks to be performed might be delayed due to this issue.