Lenovo Complaints & Reviews

I am very much Unhappy and Disappointed with this store. Unethical & Unprofessional behavior from them. The store manager never kept their words. I had purchased a laptop(Lenovo Ideapad gaming 3i) from them, At the time of purchasing they assured me that they will provide me free antivirus from them as a complimentary for a period of 1 year, & told me to visit the store once again after 1 month for renewal of antivirus subscription. And when i went there they told me that there is nothing as such committed to me. I was really very shocked after hearing this. I won't recommended this store to anyone.

Its been almost 8 months since i purchased a lenovo legion 5 laptop and my laptop oftenly faces with some error while i play videos on double tabs and restarts

I purchased a Lenovo Y5070 laptop, considering that it is a large and specialized company. During use, I noticed a very slow device, and I took all possible measures to solve the problem. I contacted customer service via messenger through the official Lenovo page, and they tried to help me more It took an hour to solve the problem, but all these attempts failed and did not bring any positive results... Therefore, I submitted a complaint to the Lenovo customer service via e-mail, and a senior official responded to me that the Lenovo devices have a shelf life of only 5 years and that the laptop Top is out of warranty. .. And the question here is, do Lenovo laptops really only have a shelf life of 5 years, and why did you not tell me the expiration date of the device when buying it... I am very upset with this company and I will not deal with them or advise anyone to deal with them... I am asking Refunding the money I paid or giving me a new laptop ... Attached is a photo of the serial number of the device and a screenshot of the message that the official in the company sent me

I bought a lenovo ideapad gaming 3 laptop on 16 of september and after onemonth of buying that laptop it started working very slow and then suddenly shut down with a blank screen it doesn’t open i call to lenovo care and engineer came and repair it but after he repair my pc it’s SSD stopped working and the same issue of blank screen and blue screen comes i have called Lenovo support 5 times they are saying we cannot replace your laptop but i want to replace my laptop and also they failed to repair it also.

Sir,
I have been waiting for New laptop since i have faced issue with New laptop on 9th Feb (the day i received my order).I have immediately escalated the issue to Commercialts, customercare and almost every customer care executive on call.
on that day onwards you people were saying that please wait until the DOA certificate comes then we will place MDOA Machine replacement to your location.

I have talked to...

My father bought Lenovo yoga tablet from Reliance Digital, Esplanade, Bhubaneswar Odisha on 21st Jan 2022. The product showed issues and did not start within one month of its use. And hence has been given to customer care for services where it was notified that the mother board needs to be exchanged. On given the receipt, we observed that the date of waranty starts from 8th September 2021. How can this be possible if the product was bought in January 2022. Kindly look into this issue and help us out here. It looks like an old device may have been sold to my father by the store, which is not acceptable. Otherwise how can the waranty start before the date of purchase and device showing issues just within a month. Being a lenovo user myself, I know the efficiency of the products, so its unbelievable that a new device can show such issues in such a short time. Request you to take appropriate action on the issue.

We have purchased 5 laptops V14, 11 gen Intel i3 laptops on 16th of February 2022, as per the below order number. These were for our start-up and as advised by their inside sales team as best suitable for our requirements.

The laptops received on 18th are extremely lagging and slow performing. they take about 28 seconds to respond to each click in the local machine and much slower on net. So if we type anything, we will not know what we typed until half a minute or so. They are not fit for the purpose of purchase which is coding and development that our startup firm is into.

Order Number is [protected]
Placed on 2/16/22 11:43 PM

As soon as we noticed that on 20th we raised an immediate complaint. But no one seemed to respond correctly neither their online chat team, on call or via email, until I had written to sue them as it was causing revenue loss and client frustration for us.

Their technical person came to office today on 24th after many many follow-ups. He mentioned the following which is shocking and causing mental agony:

1. Windows 11 Pro is not compatible with 4GB Ram, so even with all other great configuration of the system, it is not fit for purpose.
2. No Quality performance was done on the system before sale as the operating system wasn't installed correctly causing it much problem.
3. Although the systems were delivered on 18th, the operating system installation was done 3 months ago and warranty in their system is only reflecting as 9 months left instead of 12 months.
4. I purchased extended 3 years warranty but that was not reflected in their system at all.
5. Representative who said systems will be replaced or refunded if any issue is now asking us to pay additional and upgrade but would not refund or exchange.

Overall I think as a start-up being cheated in large as this is causing us a loss in all angles and a bad experience.

Hi Support,

I have been struggling with my laptop 'IdeaPad Gaming 3 15IMH05' since the date I purchased it from CROMA(2 jan 2022). I think I was buying this product from the reputed & safest place but I am very disappointed with the service received from the CROMA, I reached service center and they did some resetting in the laptop which made no changes in its performance. Even calling Lenovo premium support and their work made it unproductive till date.

Do I need a final solution this time? At least I can use it for the reason I purchased it. I am writing this email to share my grievance and
I hope someone will help me rectify the issues which are desolating the Lenovo Image.

Regards,
Vivek Shrivastava
Contact:[protected]

I bought my laptop one month back and it stops working. I complaint one week back and everyday they are saying today engineer will visit your place but he won't come and even not picking the calls.very poor service.

My daughter is visually impaired- legally blind- and is attending college. One of her accommodations is to have a larger laptop than what the school provides. She was given this laptop, a 17.5". However, now that it has broken, Lenovo "repaired" it and sent it back once. It is still not in working condition. The school gave her a loaner but it is not the accommodating size for her visual needs. Lenovo sent another laptop- used and also broken. It has no functioning speakers or mic. How do we do virtual classes?! They still have yet to give her a good laptop that meets her needs with her visual impairment. My solution would be for Lenovo to send a brand new replacement to my straight A college student who now has anxiety because she cannot complete her assignments in a timely manner! Why is there an issue in replacing it? You obviously weren't able to fix it the last 2 times.

Laptop is restarting frequently with different error codes.
My laptop was purchased on 27 oct 2021 .
Serial Number is : PF30BZNZ

Warranty claim of my laptop under Accidental Damage Protection Plan was turned down due to non availability of one key lost during accidental damage. It is really shocking to know that a customer have to first find and keep safe all the small parts like screw, pin, minute things etc. to avail. Beware customer while buying lenovo product with Accidetal Damage Protection Plan. They can reject your claim on any filmy ground and that too without providing any written reason for the same as in status of the claim will show "Solution Provided"

In my lenovo ideapad S340 laptop camera not working.Its display full black window and sometimes display the error :some other apps uses the camera in background. What is the problem?

In my lenovo ideapad S340 laptop camera not working. Its display the full black window.what is the problem?

I placed an order on 6 january 2022 Order Number - [protected] using an offer of HDFC debit card. I was supposed to receive a Cashback of Rs 5000 in my HDFC account within 30 days which I haven't received yet.

even not received any message about cashback.

Placed an order on 6 january 2022 Order Number - [protected] using an offer of HDFC debit card. I was supposed to receive a Cashback of Rs 5000 in my HDFC account within 30 days which I haven't received yet.

even not received any message about cashback.

I have purchased Lenovo laptop. After few days My laptop earphone stopped working . When I contacted support they said its accidental damage. My laptop earphone stopped working while watching movie. Without anyone visiting and checking my laptop they are saying accidental damage .And they are covering under warranty .

I ordered A customized Lenovo Ideapad gaming 3 on "August 02, 2021 3:54 PM" Using HDFC Credit card, still not received the cashback [order no [protected]]

I am not getting proper onsite service support. every time, i was diverted to online support which is complete wastage for my system problem

Bought Lenovo laptop on 19th January 2022 from nehru place lenovo showroom, but not yet received cashback. The sales person said you will receive cashback on Amazon within 2 days. It's almost a month now but not received. And the sales person said "ki main apni jeb se nhn doonga"