Lenovo Complaints & Reviews

Hi,
Purchased laptop on 6th june 2022 with my citi card but I didn’t got the cashback for the same.
Mailed lenovo about the same but not got any response from there side.

-One of the worst products, I always tell friends and family not to buy any product with a name Lenovo
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-I am very upset with the behavior of Lenovo, and I will not deal or buy from this company because of the poor handling of the situation. I will tell everyone what happened to me and I will advise everyone not to buy any product from this company.
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-Case: I bought a laptop from Lenovo (S 145) from America, and I took it back to my country, Jordan, 9 months after the device broke down, I sent it via messenger with the company, they said he must return to America, but at that time the world was exposed to the Corona virus crisis, and shipping and travel stopped To America, and when things returned in America to normal, the time for the warranty had expired, and Lenovo refused to deal with the matter in particular because of the pandemic. Isn't that bad treatment!!

Unit Serial Number: PW002E5G
Product Name: 82HU00PQIN - NB IP Flex 5 14ALC05 R5 8G 512G 11S
Issue = Stop Code: DRIVER_PNP_WACHDOG

I had logged a Service Request on 23-May-2022, that my Lenovo laptop is not booting and displaying Error: Stop Code: DRIVER_PNP_WACHDOG

For next one week, Lenovo premium support team provided me on-call support and tried to install OS remotely, which did not work

New on 31-May-22: (Work Order# [protected]) Surya Kiran L1.5 (INWP20120032, M# [protected]), came to my home and replaced the old SSD with a new SSD. But OS was not installed When I called Lenovo Customer care, Customer Care informed me that that Surya Kiran was supposed to install OS also, but he went just replacing the SSD without installing OS.

Again after I contacted Lenovo customer care multiple times, Shabbir (INWP[protected] came to my home on 16-Jun-22 & again on 20-Jun-22, but he could not install OS. He also mentioned to me that he is a hardware engineer and has no idea about software/OS, so he was on call with some other engineer all the time

Now again on 25-Jun-22 (Work Order# [protected]) Shabbir (INWP[protected] came for the 3rd time to my home, tried to fix the issue by replacing the old mother board with a new one, but issue did not get resolved, Error (Stop Code: DRIVER_PNP_WACHDOG) still persists. He replaced the old mother board back. Also, I have received a pdf copy of Onsite Service Call Report, in which the customer signature is not mine nor the customer remarks (good service) is mine.

It has been more than one month since I had reported the OS issue, and I have not been able to use my laptop. Looking at the above several failed attempts to resolve the issue, I have no confidence that the issue would be resolved.

I request to refund my full money. If I do not get my full money back, I would have no other choice but to approach consumer court.

Lenovo is a respected brand in Laptop, if I post my negative experience in all the social medias and if I have to approach consumer court, it would surely impact your respected brand and reputation

I scheduled a work order to fix a broken hinge on my IdeaPad 5. 4 days later a tech came to my home to fix the broken hinge. My laptop was still usable but I didn't want to open or close it to avoid further damage. The tech began his repair and after installing the new top he also installed a new screen which it didn't need. The new screen installed left the laptop unusable as you couldn't see anything when it was on. He tried the original screen that was working prior...same issue now. The tech had to order more parts, a motherboard, and the next service appointment was one week out. I need my laptop to work for my business but now I am left unable to get work done. The appointment time a week later has passed and I am told sometime next week. The tech that came to fix the hinge created a problem for me being without a working computer. I have to go buy another one so I can work because this tech created a new problem when attempting to fix the broken hinge. I lose money when I can't work and Lenovo premium care is costing me money. Lenovo provided no options for me for the inconvenience they created and I am extremely disappointed. Lenovo won't or can't correct this issue soon enough and they won't take responsibility for the situation that their tech created.

I have placed an order on 9th November 2021 using an offer of HDFC bank Debit card ending with 5047. I was supposed to receive a Cashback of Rs 5000 in my HDFC account within 90 to 180 days, I haven't received it tilll now. Almost 8 months gone...

Kumar M

Greetings of the day,

This is to bring to your notice the pathetic service that you guys at Lenovo provide. I had launched a complaint regarding my Laptop on 13/06/2022. which is under warranty. It's been 8 days but still I have not received any intimation on my repair status. For the last 8 days I have not been able to do any of my office work. I am helpless as I cannot afford to immediately buy another laptop which may cost around 50k-60k. Lenovo isn't providing me with any alternative system or reimburse the amount if I rent a laptop. So in this case the customer is at complete loss. I bought this laptop in 2020 and till date I have taken it at least 6 times for the same camera issue. I think while I purchased the product a default piece was given to me that's why so many problems have occurred in just two years. On top of everything, whenever the system was not working and I had to take a leave, Lenovo did not reimburse anything. It all went from my pocket. But this time they have crossed the limit. It's the 9th day and still I am juggling to get a solution.
This is the worst company/Service I have ever seen. PFA the proof for the above mentioned.

Iffat Shaikh

I've purchased Lenovo laptop on 12th FEB 2022 via converted EMI in ICICI bank debit card of tenure for 6 month. Cashback amount needs to be initiated to ICICI bank with sales invoice by Merchant-Lenovo after 90 days.

But this process not yet initiated from Lenovo team. They are simple saying that ICICI bank will credit cashback amount to my account. But ICICI customer care 4times clearly said that they have to initiate to transfer amount to ICICI bank then only bank will credit to my account.

This is very worst why they are giving cashback and not following properly to credit the amount to the product purchaser.

Note : Please find attached screen shot of sale invoice. Issue is not from ICICI bank, I need a valid response from Lenovo team.

I have purchased this new brand laptop - Lenovo Ideapad 3 15 ITL6.
Keboard backlit is not working.
I am pressing Fn + Space Bar. But the keyboard light is not working.
Light symbol is there on the space bar.

Very bad customer care, lenove idea pad is the worst lenovo product that i have used. not even 1 month old and the keys have started to pop out on its own, when contacted customer service ADYASHA DAS. said that we broke it on our own and now the product is not under warranty. she did a video call.
worst experience

False advertisement. Contrary to what was advertised the laptop I ordered is not a touch screen.
I ordered directly from Lenovo. My order # [protected]

This laptop everytime i play a game the settings change it stutters frame rate drop graphics look terrible drivers uninstall crashes everyother game hdrive gets full im trouble shooting 95 % of my day still havent got to play bf4, bf3, 2042 more than twice in one year ridiculus there website is useless

Date of incident[protected]
Clint id ( case id) -[protected]
product description - NB IP 3 14ITL6 4G 4G 512G 10S

DEAR SIR
I have purchased laptop online on date[protected], after using few days found display over light issue after complaint in costumer care Lenovo they replace display but issue not resolve and other 10 fault by visited engineer and 5 more times by submitted in service centre from date 5-5-2022 to till date my laptop is still in service centre now and in warranty period too but they are not resolving my problem by calming physical damage but its totally improper fitting issue and only service centre person open and repair and its totally their mistake
my humble request please repair it or replace it if possible

In January, i had given laptop to Lenovo cervice centre at CTC, secundrabad.when the laptop is handed over to me after the service, there is an issue in fabrication.the screen started flickering nd had the charging issue.previously i reported similar issue of power ic due to poor service..now they are charging me amount for the repair for which they are solely responsible..is this the outcome of a reputed company Lenovo..

I had purchased a lenovo laptop from Kolkata in the year 2020. Over the past couple of months I had been experiencing some issues with my laptop and after repairing it for 2-3 times, lenovo issued me a DOA certificate to replace the laptop. Now, Lenovo wants me to carry the huge sealed laptop box all my myself to the dealer from whom i purchased the laptop and get it replaced.

I live in a different city now and how is this even possible? I cannot carry this in flight and journeying over 48 hours in train carrying this stuff is not possible.

I am getting no help from Lenovo's customer care team.

To top all of this, the dealer is picking up phone calls nor responding to emails. What should i do now? i don't know if the store even exists now or not?

I am a premium warranty holder of Lenovo. This is the way they treat me. I tried calling them several times, dropped several emails, followed up on social media, but didn't get any resolution.

They are not refunding me the money also, so that i can go ahead and buy a new laptop.

This is harrasement in its pure form.

What should I do now? please help me.

This ideapad has had numerous issues and problems since lenovo replaced the prior ideapad in Jan 2022 which burned up. i cant get efficient, committed, functional support. i get a runaround. at this time my ideapad is not functional. all the lenovo apps have disappeared. also windows had to totally reinstall windows 11 on May 26th 2022. at this point lenovo has not provided good customer support (even yesterday i finally got a callback from Lenovo support. This call was disconnected and she did not bother to call again. i believe Lenovo is institutionally abusing mr as a customer. I would like to have my money and send this outrageous product back to Lonovo. Because the ideapad is not working i cannot even get online help. Can u advise what the procedure will be?

Can you explain me hot summer deal offer.when i talk to support they said only 10 % cashback upto 5000 on credit card.but your offer says 10 % off casback+ additional 10% on card

I have purchased a laptop on 24th May 2021 worth rs 39000 and on 23rd may 2022 my laptop was not working and screen not coming and i have sent the laptop to nehru place service center branch and they told me that your laptop is already opened somewhere else and they are denying to do the repairing laptop and IC of my laptop is burned by them only.

I want to repair my laptop

I am a High School Tech Director. We purchased 41 Lenovo Thinkpad E15s last June 2021. Immediately, we noticed that the devices were running at 95-100% Disc/CPU useage, making them very sluggish and/or inoperable. We contacted support who sent a tech out and he replaced the (SSD) hard drive on one device. All was good. We notified support, expecting the rest of the devices to be repaired. Instead, they insisted on performing remote tests, re-imaging that resulted in absolutely nothing. In January, upon their request, we sent in a devive for evaluation. Since then, there has been next to no contact from them, unless we urge them for an update. When they do respond, we hear nothing but "...we have escalated this up to our L4 team for further investigation." In the meantime, we have 30+ teachers unable to perform their jobs due to their new inoperable devices. We paid for premier support and have received nothing.

On 04/10/21, I have ordered Lenovo laptop model Model: PF37JW1X from their company website. In order confirmation mentioned that laptop having upto 9 hours battery backup. I have received the laptop by mid of November, and after using 2 weeks, realized that it is actually having a battery backup of less than 2 hours only. Though I have reported this to the company many times, there is no positive action to resolve the issue or refund.

On 13/12/21 received mail from Lenovo that this battery backup hours is normal. I have tried below mentioned steps too:

On 06/12/21, I have called Lenovo technical member Vikash Kumar ([protected]@lenovo.com) and explained the issue, I have mailed the battery report as requested by them and after checking them they said that there is not issue with battery. Though they said that they will report the issue to their superior, no action has been taken.

On 09/12/212, I have called them again and spoke to another technical member Asha ([protected]@lenovo.com) and repeated the same process and reply without solving the issue Also, on 07/11/21, I have reported the battery issue with few more of their below staff and unfortunately, none of them were bothered to respond to the mail (1) Praveen Doddamani, (2) Asif Javed, (3) Shilam Kumari2 (4) Roopa Hampannavar. Parallelly, I have reported issue through their online internal repair system on 06/12/21 (repair ticket number [protected]) and 08/12/21 (repair ticket number [protected]). They have simply closed both requests by mentioning issue solved

on 14/12/21, have registered a complaint with NCH
on 29/01/22, they have disposed the complaint by sending message "The grievance was taken up with the company by NCH but company has not responded on the grievance"

So, Finally here for the solution

My purchase with Lenovo has been the most terrible experience I have ever had in my life. I bought Yoga C940 Intel (14") - Mica from the Lenovo website and once I received the device one of the buttons was loose!. After one month of frustrating follow-up with the customer service! they send me a replacement. My experience with this one was more terrible and after 40 days it is not powering up!. I have been requesting a refund for the defective product they are selling and have called them at least 20 times, and have sent a hundred emails without getting my money back. They just tell me that the 30-day replacement period is finished. They do not accept the fact when they sell a defective product, the customer has the right to get a refund. It is like I have put my money in the trash. Avoid buying from Lenovo. Customer service is just wasting your time and you will eventually reach the position of losing your patience. Honestly telling, I was robbed by Lenovo! I have paid them money and they have sent me a defective product twice!