Lenovo Complaints & Reviews

I have drop my laptop at the UPS agent as instructed my the support team. Laptop dropped on 18th April 2023 one month later and they cannot find the laptop and no one is availble to help resolve the issue.
Work laptop that I have been unable to use for a full month. Unaccepatable. Worst custer service ever.

BIG SCAMMERS!! Lenovo is the worst company. They are charging customers even when their laptop is under warranty. Their technician came from the company and changed the motherboard but the issue was still not resolved and he closed the ticket and went away. Now they are saying it’s loose connectivity and i’ll have to buy a new charger. Big scam company. Never buy their laptop or anything. Please somebody help to make them pay for what they are doing

This a fraud company m. Never buy their laptop. They have scammed me. I had bought 5 year warranty for my laptop with onsite support and accidental damage support. The technician came and changed the motherboard but the issue was still not resolved. The problem was with the pin of the charger. They said i would have to pay for the charger as it is my fault since I didn’t use the charger properly and it is my fault that the charger doesn’t work. Never buy lenovo laptop or anything. They are scammers and they’ll take money from you in the name of improper use

Headline: Lenovo Is a bunch of scammers in the name of Warranty

My monitor got a dead pixel spot and flickering backlight after 2 years o[censored]se, the monitor was mounted on a Vesa mount on the wall for all this time without being moved. and yet it developed an issue

the monitor is still in warranty.

Now when i called them up as a service request, Lenovo says that the backlight issue and dead pixel issue were my fault and thus cannot claim warranty.

the monitor wasn't moved or handled for two years as it was mounted on a wall. how can it be my fault for this to occur?

i got a Lenovo ThinkPad and a monitor and many other Lenovo appliances, but looking at this response, this company disgusts me now, and i am afraid my other appliances will also be handled the same way.

So, few days ago we ordered a Lenovo Tab P11 4, it came out in a nice state. But, there was no calling feature available in the tab itself. So, we checked the description of the tab on Flipkart again, there we got to know that this tab doesn't comes with a voice call feature. So, on the same day when the tab was delivered, we tried clicking the cancel order option cause we wanted to have a refund, but there was no refund option available. Just replace one was there. We don't want a replace, we want a refund.

Worst computer I have ever bought. I could log on with dial up easier than this product. Would NEVER buy again. Referral from someone... I should have stayed with HP

Lenovo cpu (lenovo think centre neo 50s, we purchased it 4 months before, but right now the cpu is not working,

07:51 hrs (IST), Sunday, 26MAR2023, Sanpada, Navi Mumbai, MH, INDIA ~ 400705.

To,
The Worst Ever Support Team, Lenovo India.

You all have been dragging my issue since February 13th, 2023 i.e. 25 e-Mail have been exchanged between us in the last 41 days. I have been asking them to fix the numerous problems with this laptop while providing NO Real solutions. My laptop is Heating-Up; I am unable to perform a Complete Windows RESET on it; despite uninstalling my McAfee antivirus software, I am unable to download recovery; and despite having a dedicated download/upload speed of 30 mbps, the download speed from your server is incredibly slow. However, you all are so smug that none of this matters to you. No escalation, no ownership, and no follow-ups. I now regret picking Lenovo because of all of you. Well, you all demonstrated the REAL NATURE of Chinese businesses.

In my 30 years, I have never experienced such dismal customer service from any business.

________________________
Mr. Sony Joseph K
ThinkBook 14 G2 ITL Ub

I had purchased a Laptop from Lenovo with Warranty. Since 4 months I have been complaining about this lose contact. I had sent them photos of the Pin and Socket to prove there was no External Damage due to rough use.
Inspite of this they insist that I pay for the Servicing/Repairs.
In such a case there is not other part which needs to be covered by a warranty. This part has stopped working on its own which means it is a manufacturing defect. Hence it should be repaired free of cost.
My complaint No. is Lenovo Support CRM:[protected]

Description: Sealed Battery Warranty is part of 1 year standard warranty on purchase of new laptop and is available till 25Mar'23, hence I opted to purchase extended warranty.

Lenovo salesman Mr. Tippu advised me and While purchasing the extended warranty 36 Months Premium care package, it was not mentioned that the sealed battery won't be included in the warranty.

I keep getting prompts to purchase extended battery warranty (image attached), and after multiple calls and emails, I was informed by one Ms. Pooja of lenovo tech help; it's not possible or applicable to me as per policy since I've the Premier Care package.

If it was mentioned, I've would have questioned the illogical conditions of the Premium Care package, of not supporting warranty of battery and sought another package.

No way its mentioned in the Premium care that the Sealed Battery Warranty is excluded or not part of the package, refer the below clause and the attachment of all package features

3Y On-site/In Home, 9X5 2BD
ID
UGR
Start Date
[protected]
End Date
[protected]
This product has a three year limited warranty which includes a warranty upgrade. This product is entitled to parts, labor and on-site/in-home repair service. If an issue cannot be resolved by phone, Lenovo will schedule an appointment and dispatch a certified technician to you. Service is available Monday-Friday (except holidays). In some specific issues it might be required system to be shipped to Lenovo Service Center.

So I need a resolution on this issue of sealed battery warranty purchase prior to 25Mar'23. I've been speaking and writing to Lenovo about the same issue for months now.

Did not on

I was looking for gaming laptop then i visit to LENOVO store their i asked for gaming laptop the 2-3 salesman suggested me for LEGION intel CORE I5 laptop then i purchased this laptop now when i run the GTA 5 game the game is not running properly i want this solution as soon as possible if this solution will not be solved soon i will file case in consumer court.

Dear Sir,
I bought a Lenovo laptop from Chroma online store without looking at the product, trusting the Lenovo brand. I noticed that my laptop is having a battery problem and it hangs. I faced the problem so I returned it the second day I bought it. Now I am not taking return amount refund is not correct, your product may be great for you I am facing problem so within the return time I returned it to you on second day, please I hope you can refund me my amount that you did not take your product. I am very impressed with your product. Please can you understand my pain

There is no physical damage ony system. Not even a stratch. The product is also under warranty and there is no press or dent on the screen but still black spot and lines have developed due to hardware failure. The product is under warranty but lenovo is refusing to provide free service

Date of Incidence: 19.01.2023

Reference:
Lenovo Case: [protected]
Work Order: [protected]
Product Name: 81Q80037IN - NB YG S940-14IIL I7 16G 1T 10P
Unit Serial Number: R90WTSYR

I noticed in the first week of January that the camera of my Lenovo Yoga laptop is not working. The laptop was under warranty and therefore I requested a repair through online support.

After thorough investigation by the Lenovo team it was informed that the camera/display unit of my laptop needs replacement. Accordingly, parts were ordered and on 19.01.2023, I got a call for the same. As requested, the Service engineer visited my office and checked my system in detail by reinstalling the driver, checking software parts etc. He also concluded that the camera/display is required to be changed and opened the system without me taking any back up etc. After struggling for an hour he told me the display unit he has brought is not compatible with the motherboard of the system is short circuited due to his error and need to be replaced. I requested him that he may get the new display till then i will work without a camera but he told me that the motherboard has got short circuited and the system will not work. This made me insane since all my important work related data is stored in the system and it may cost me the job. He assured me that the parts will come in a day or two and he will replace the same by 22.01.2023.

Thereafter I waited for two-three days but the parts have not yet arrived and were replaced. Neither the person Mr Rajdeep (Lenovo Service Engineer) is picking a call nor the Lenovo office from where he came is picking a call and giving any assistance.

Since Last four weeks I've been calling customer care and they are just giving details that parts are ordered and in process of arrival.

I'm suffering a lot because of the delay in repair of my system and it's a sort of harassment to me. In case lenovo is not able to repair the damage done to my laptop, i would request to replace the same with the same specifications and everything else same.

Rajesh Agarwal

At time of purchase including cash back offer terms shows that FREE BAGPACK Provided for all orders.

Now there is no free bagpack.

My bad to choose lenevo.
If you will not be able to provide any contact as a escalation.

I will initiate a mail along with all chat backups and emails to the lenevo team.

I will inform my issue and try to be get resolved...

Reference I'd:[protected]
my case id is C[protected]

Hello i have lenevo laptop ideapad slim 5 and myl laptop is under warranty and i sent lots of complaint many times since 17 of january but no one is taking my problem and i am totally frausted about this so kindly requesting to you please solve my problem as soon as possible my contact no is [protected] abd my email [protected]@gmail.com

Product Name: 82LN00A3IN -
Unit Serial Number: PF2RB819

Order ID P[protected]
Placed On[protected]:23:15
Sold by PSPL INFOSYSTEMS PVT LTD
Paid via Credit Card - Yes Bank

Lenovo Case #[protected] Work Order #[protected]

Dear Lenovo Support Team
I am appalled at Lenovo's unprofessional service, which is rare from my previous experience with Lenovo products.
For two consecutive days, two different engineers visited my premises and both came to replace the motherboard. After installing the new product and spending more than 2.5 hours each, both parts were found defective by the engineers themselves. I just don't understand how is Lenovo sending faulty products and cheating the customers.
You are just wasting customers' as well as engineers' time as is evident from their frustration. If Lenovo can send faulty parts for two days straight, I have lost my trust in Lenovo as a brand. It is really deplorable that the customer has to keep on suffering because of your incompetence and unprofessionalism.
And when you aren't able to deliver on your end, your technical team resorts to further harassing customers by asking them to keep making trips to distant service centers. I guess you don't understand the meaning of the 'Onsite Warranty' where repairs are at the customers' location. How do your representatives get even the audacity to demand customers to visit service centers according to whims and fantasies?
My issue is far from resolved and I am using a faulty motherboard with a nonfunctional audio jack. So, I request instead of wasting even one second of my time and beating around the bush, send me a perfectly functioning and TESTED product. I am already frustrated by your customer service, please don't it worse by wasting any further of my time.

The second complaint I am placing as I did not receive any answer or reaction to my first complaint.
Laptop was ordered in November. A defect product was received. The speakers and microphone did not work.
The laptop was sent back. Customer service promised to order a new one.
Never heard back. I fully paid for a laptop in November until today, January 24th, I have not received a replacement.
This is undoubtedly the worst customer service I have ever seen or received, and I am a customer service specialist.
Never order Lenovo!

I have purchased a laptop Lenovo Idea Slin1 Intel Celeron N4020 4th Gen 11.6", 81VT009UINX001NGRFJ7SPW017389 from amazon site on 02 Dec 2022. After installation and update of window I found that camera is not working. Showing Error code0xA00F4244. The system Sl. No. PW017389