Lenovo Complaints & Reviews

Extended displays are not getting detected

My Laptop 82L500LXIN of Lenovo is having audio issues since the time i purchased its 2 months old. during video calls the other end folks are unable to hear my voice and i have to keep toggling between speakers.

This is to say that, I, Payal Kalra had called up at the lenovo customer support regarding an issue in my lenovo ideapad's battery on the 29th November, 2022. The person on the called named Sunihi diagnosed the battery and other issues and asked me to do a BIOS update during which the system crashed. My phone's battery was discharged and so I had to place a call again. The next person, Sidharth asked me to arrange a spare laptop and pen drive for reinstallation of OS and I asked the person to reinstall the system in my laptop's SSd as it could be formatted. All the data was in my hard disk. The call was placed again after 20 minutes as I had to arrange spare laptop and pen drive and this timePratima Kumari was on call. She did the rest of the process of reinstalling the OS in the spare laptop and then later transferred it to my pen drive. Despite, asking her to install the OS in my SSd, it has been installed by her in my hard disk and all the data was lost when the system started. I again placed the call and this time Shweta answered who simply asked me to charge the laptop for five hours to resolve the battery issue.

I have lost all the data from my laptop and now I am working on retrieving the same. I am theatre artist and student who has got lot of photos and videos of plays and scripts in my laptop. I have recently submitted my research in theatre and the same content was also there in my laptop. Just due to the negligence of the technicians I have lost precious data from my laptop which is too expensive for a student and freelancer like me to recover. I request the concerned authorities to do the needful at the earliest and help me in getting the data recovered.

To whomever it may concern,

I have surrendered my above said product for replacement (under warranty) (code: [protected]). Initially i was told that the product will be replaced and delivered to me within 3 working days. But after 15 day when i enquired, i was told that the product was undelivered due to unavailability of model.
Again after 25 days of no delivery i tried contacting lenovo service center (infocare digital system pvt. Ltd., vishnupuri, nawabganj, kanpur) but disgracefully nobody bothered to pick my call and respond, though i tried calling 7-8 times.
First of all, i want your service representatives to be a bit professiional and secondly, provide my replacement. If model is unavailable, provide a new model or else initiate complete value refund.

I had bought your lapton in july 22 from zion store at ahmedabad having offer of rs 5000 cash back if payment made with sbi card .

But to my surprise my cash back has still not been credited till now when i am to pay my 5th emi .

I am more shocked to see the working of your pinelab entity
who has been fooling in this regard instead of resolving the issue .
Earlier i was asked to wait and was...

I purchased Lenovo ideapad 3 core i3 11th Gen Laptop last week.
The delivery service is very poor.
At the same time my product was automatically on without the switch on the laptop.
i received the laptop 12.11.2022

i registered the return to Flipkart.14.11.2022

Flipkart representative talked with me.He told the Technician will come before 29th Nov.

But not yet contacted any...

Respected

This is 3rd time to check the status of my home loan subsidy application status which comes under pmay and which is centre government policy and really disappointed to see the speed of the concerned departments involved in pradhan mantri awas yojna which says " housing to all by 2022'.

Can we fulfil the willing of pmo india by this speed??? I don't think that we can provide minimum housing to the needy people by next 4 years, who gets an encouragement by the pradhan mantri awas yojna home loan subsidy to the needy and eligible people of india.

If a bank or nhb is taking more than 6 months to approve one application of an applicant who believes that he is eligible for same and have provided all the required document on time to the bank and still struggling to check the status of his application.

I have applied for pradhan mantri awas yojna subsidy through bandhan bank gruh finance (mehsana branch) 15 months back or say in aug 2021, which is still not credited to my loan account and i am not getting clarity why its pending for so long and how much more time it will take or whom to contact for same.

Although i don't see any customer care who can help me in this regards, i called to mehsana branch they informed me that it will be credited soon

The hording of bank and pmay says get credit linked home loan subsidy within 90 days of home loan application. But i think its only in adds.

Please give me legitimate answers.

For E41-55 Lenovo laptop, the Lenovo support site lists BIOS update file only for Windows 10. But the laptop comes with pre-installed Windows 11.
I have been trying to get a clarification if it's safe to run the same EXE on Windows 11, from Lenovo support.

They are not responding to emails nor webforms.
Pathetic support.
BAD

Laptop was fine then one day it wouldn't open go to help on lenovo
follow how to
works lasts 10 mins no screen
go back to help
this goes on for 48 hrs
then i go on line and cant
get nowhere
then i call Lenovo customer support
oh yes i can send it in Thayil look at it
but i have to pay to send it in and then as out of warranty ay for repair ...NO NO NO
This is not customer service
I'm 62 yrs old I've had dell laptops
Toshiba. Sony 10yrs a piece no issues, Lenovo 1 and huge issue i have to pay fo no
i want a new laptop or refund

First Request:
Lenovo case: [protected] raised on 19 Oct 2022 by spending 30-45 mins for raising ticket
Service came at doorstep on 27 oct 2022 and issue of "Laptop not charging" wa not reproduced(not seen)
because the laptop was not used by me from 19 oct 2022 to 27 oct 2022 and might be charge in motherboard was drained out and hence
it was working on 27 oct 2022 when service person came.
Informed me, to call again if the issue occurs.

Second Request: [protected]
On 3rd Nov 2022, issue occured and service person told that, since it took more than week, i have to raise the new request.
From morning i was calling customer service and till now complete request not yet created completely
I dont know when the service person will come for second request.
Based on my previous experience from first request, service person availed after a week when requested created and this time
it might take same time.
here, time is wasted for me and also mental tension since i need to work for the organisation and worried that bad impression comes on me since
tasks to be performed might be delayed due to this issue.

Suddenly got black. i just raised a ticket. boy come and changed one part. but still it is asking bit recovery i entered that one also. but not at all opening again showing password incorect

I had first raised this ticket on 07th Oct. 2022. The first technician assigned to me was unaware of how to open the pc, so he scheduled another technician to assist me. The new technician ran diagnostics, updated my PC. Replaced the motherboard and the speaker and updated drivers. The speakers still did not work and had NO sound at all. At which point technician instructed me to re-update my PC. The following day after updating, the speaker still remained FULLY non functional but my Issue was shown as "resolved" on the issues tracking website.
I have made multiple attempts to contact lenovo support.
They have not responded or assisted me in how to proceed with this situation. My PC is well within the warranty period.

Purchased legion 5i pro laptop from Lenovo's official website on 22nd sept and delivered on 24th sept but the cashback against offer 10% upto 5000 has not been credited yet.

According to their terms it should be credited within 30days from the order delivery date but still got nothing.

Purchased legion 5i pro gen 7 on 22 sept and due to some issue raised complaint on 25th sept. Lenovo took almost 14 days to acknowledge that and sent an executive to seal the machine on 8th oct.

They again delayed and issued me the DOA certificate after 7 days (on 15th Oct) after I followed up multiple times.

An executive from lenovo - Asif mentioned on 17th Oct that they have processed the return pickup and...

My son's Lenovo idea pad Slim 5 laptop S/N: PF2XXV8G having frequent problem within the warrantee period with poor performance. Currently facing many functional problem even after checked and repaired many time by your authorised Lenovo service centre, Bhubaneswar. Within 1 YEAR of WARRANTY PERIOD many parts have already been changed.

The details of defective components which are malfunctioning and replaced are as follows:br...

Complain against Lenovo Yoga6 Laptop
PC Invoice:SLA[protected], Purchased on:[protected]
Croma infinity Mall Malad (w) Store Manager (Dimple) Mob- [protected]
First, I would like to inform you that I booked an AppleM1 laptop by paying 2000 tokens money to Croma (infinity Mall Malad West) concerned person is Mr. Rahul Jadhav (Croma Employee-Mob[protected]. But when I reached to store at that time H.P. salesman and Lenovo shows me their product and Mr. Pawan (Lenovo salesman Mob-[protected]) asked me sir what is your work. I said that I want a good laptop for YouTube video editing and online class that’s why I already booked Apple M1 but if you have any better option just show me. And he showed me this Lenovo yoga6, and he said that this laptop has 16GB RAM with a touch screen, after all, conversations I make a final decision to drop Apple and buy Lenovo as per its good features, but at this point, I took the wrong decision because after purchase from day 1 this laptop not giving a performance like 16GB RAM, it working like 4 GB RAM. After that, I started to raise the ticket on Lenovo vintage below are the details of the ticket. And this ticket is some off them not for the whole issue.

Other Repair Tickets
Check Other Repairs
Repair Ticket
Created Time
Last Status Update
Status
View Details
[protected]
[protected]:39
[protected]:51
In Progress
View Details
[protected]
[protected]:45
[protected]:37
Resolved
View Details
[protected]
[protected]:37
[protected]:47
Resolved
View Details
[protected]
[protected]:59
[protected]:26
Cancelled
View Details
[protected]
[protected]:31
[protected]:56
Resolved
View Details
[protected]
[protected]:39
[protected]:29
Resolved
View Details

Even I personally 2 times visited the Croma store and inform them that this laptop is not good for editing as you promised me that it has 16GB RAM and Apple has only 8GB RAM but this 16GB RAM laptop works like a 4 GB laptop. I personally request Croma store Manager but she said I can’t change or replace this device until Lenovo give me a Written letter that this Laptop has to issue. But a Lenovo technician personally visited my home and he found that the laptop not performing as per 16GB RAM, its whole CPU was consumed with a single software, and the rendering time was also very slow like a Bullock cart.
This PC Invoice:SLA[protected], Purchased on:[protected], below are the issue that I have with the video
1- First camera drive installed by Lenovo team after purchase (ticket available on Lenovo vintage)
2- Cursor auto flickering and now showing on the screen. (Have video)
3- Taskbar auto flickering (have video)
4- Brower hang (have video)
5- the Hindi language automatically changes from English (two videos available)
6- 16GB RAM not supporting well a single editing software (Camtasia) Registered software. (Already mentioned in Lenovo engineer Report) video available
7- Video production and rendering are very slow not meeting 16GB RAM speed and performance, rending speed is like 4GB RAM. (Already mentioned in Lenovo engineer Report)
8- Not opening files as quickly as it should be (16GB RAM). (Already mentioned in Lenovo engineer Report)
9- CPU consumed 100% while rendering video. (Video available)
10- Touch screen not working well (video available)
11- This Laptop don’t have any physical or application issue, laptop is not compatible with editing purposes also I think this is defected laptop that giving issue time to time not with a fix time. Mostly issue error while I used this laptop for surfing browsing or editing,
12- This laptop smoothness is like a 4 GB laptop.

I have a humble request to return this laptop ASAP otherwise I will raise a case against Lenovo to misguide and against Croma for harassing me. (Because Croma duty manager said to me that if you have an issue, we will send a technician I said to him thus I bought this laptop for maintenance, or only I have this work to raise daily a ticket. I purchased this laptop to avoid work interruption,
I have to say many things especially, (the store manager's attitude is not good not giving time to the customer, especially critical issues/duty manager have to learn more especially how to talk with customer/ salesman should not have to misguide customer for only selling their own brand.)
Note-Apart from Doctor I also worked as Assistant General Manager of Hyper Panda (KSA's biggest shopping mall) and play many roles so I am also well aware of the roles of store manager/duty manager/floor manager/supervisor/salesman/stocker etc. from front end to back end all rules I know because I operate a shopping mall in Saudi Arabia. So, the team first has to know what I have to talk about and with whom.

Rapid Questions. Action that could be taken by me and my Lawyer. (Consumer Court, Edakhil)
1. Why a customer prefers to buy a new laptop compare to old one?
2. Why we buy high-cost laptop compare to low-cost laptop?
3. Does it’s good that laptop giving the issue from day 1?
4. Does it’s good to start creating the service request withing 2-3 months?
5. Does it’s good to Lenovo technician comes to your home and disturb your work for a day?
6. Does it’s good Lenovo team connect to my PC and taking my time within 2-3 month from purchase.
7. How can I avoid this issue?
8. Why they are misguiding the customer, I already booked Apple M1 but they converted from Apple to Lenovo that’s not good?
9. Does it’s good to get a garbage laptop after investing 75K?
10. Does it’s good that duty manage said that we will send the technician to your address for maintenance, so I have question does I have purchased this laptop for everyday repair? Even within 3-4 months o[censored]se?
11. Big issue started coming within 2-3 month like touch screen not working so how can we manage it after 1-2 years o[censored]se. I think 🤔 it will be scrap?
12. Being a doctor does it good for me to go here and there raise the ticket after investing 75K.
13. I invest 75K to get relax for some years not for always disturbance.
14. During the purchase they are only saying their product pros and not exposing their cons.
15. How can they say this laptop will work more better than Apple because Apple M1 has 8GB and Lenovo has 16GB?
16. Why they clearly not said that this is good for office work not for editing purposes while I said to them, I come to purchase a good laptop for online teaching and YouTube videos editing.
17. At that time, they are only praising’s for their product now they are not telling a lie and not accepting that they misguided me.
18. A legal action will take place first Lenovo salesman and second Croma store manager.
19. Lenovo sales person for misguiding and Croma store Manager for not supporting the customer and harassing the customer and no proper call and message about the case.
20. Legal action against taking more time and avoiding me to get more and more so that i can drop the complaint. Due to harassment and go here and there.
21. Visited 2 times store no proper complaint form given to me about my case. Even just said we are following that’s it.
22. Second time just open the case at Oct 15th 2022 3:42 PM and closed Oct 15th 2022 3:53 with fake remark issue resolved, prove me how you solved my issue within 11 minutes?
23. When I raise the ticket with Croma always closed without resolution? I have screen shot.
24. I created many tickets and always ticket closed that you have to visit the store, while I am a premier customer and it’s Lenovo and Croma responsibly to visit my address for any issue.

Issue that sends to Croma and Lenovo sales person, as well some of ticket raise through Lenovo vintage, below are some screen shots with the video link.
1- https://youtu.be/DtiUYsP4lDw (Hang Touch not working)
2- https://youtu.be/G9M7NJWSlPc (Hang screen stuck)
3- https://youtu.be/l0xmeklCgU8 (Taskbar flickering)
4- https://youtu.be/C_mIlkHvnJ8 (Again taskbar flickering)
5- https://youtu.be/ORqyUdG48CQ (Again taskbar flickering 3rd video)
6- https://youtu.be/b8CddJnmA7Y (language auto-change)
7- https://youtu.be/zZNBsN5dbcI (System hang and stuck)
8- https://youtu.be/_US4P5UBbcE (system dead)
9- https://youtu.be/d-n3Pw3lUyc (touch screen not working system hang)
10- https://youtu.be/xe9WKCxZ4nY (Not compatible with editing video)
11- https://youtu.be/u0zxjy3Wyo4 (Cursor not showing)
12- https://youtu.be/l-E1qhzR7-c (Hang and touch not working)
13- https://youtu.be/5J647Cqm9Yo (No response of page on well WIFI network)
14- https://youtu.be/mLKvmfabxRI (Hindi language auto-on)
15- https://youtu.be/XKrLunKuRIY (Hang and touch and cursor both not working)
16- https://youtu.be/lHlvhSPQQG0 (Hindi language auto-on)
17- https://youtu.be/U00oDb_Ifao (Hang during copy past)

Regards
Dr. Mohamad Ahamad
[protected]

Hlw sir
i Have Purchase a new laptop on Amazon & they provide 3 month Xbox game pass but i can`t Reedem this offer asking for 25 digit gift card no. so please provide me as sson as possible very needful.

It's about Lenovo ligion Y-540 series laptop I mentioned the model no. above. Actually they made this series with manufacturing hardware defects in motherboard and they discontinued the Y series laptop after sometime.
I had this issue that charger stopped working but my laptop was in warranty period so company provided me another charger but then after few weeks it stopped working and so on this thing happened 3 times.
I read about it on lenovo communities that mostly every user who owns it having same issue. Charger of this particular series is priced between 8, 000 INR to 10, 000 INR
I am in very much problem because of this.
Everytime I can not buy a charger and new laptop I can not afford.
This is shameful company like lenovo did such scam with users with there legion Y series laptop users and I want to claim my rights.
No one should be allowed to do such frauds
They don't even give support regarding this product

I had purchased Lenovo Ideapad Laptop (81WB0193IN) on 27/08/2022 from reliance digital in Ahmedabad. I have been using the laptop since then. Recently I faced an issue where the laptop was unable to start; it was going into boot mode. We faced this issue during our 2nd month of this laptop. So, we gave the laptop for repair to the nearest service centre (Name of centre) which is almost 10kms from our home and it took 3 days for repair. After using it for 1 day we again faced the same issue, and gave the laptop for repair to the same service center. It has been 3 days and still the issue is not resolved. It has been only 2 months of buying this laptop and we already have visited your service center twice and I have lost my 1 week of productive time because o[censored]navailability of laptop.

I am lodging this complaint so that you either fix this issue permanently or provide us with replacement, as I do not have time to visit your service center frequently.

Lenovo is supposed to be a big brand and so far my experience with your product has not been very good, and the frequent visits to your service center and frequent follow-ups regarding my laptop has not been very pleasing and caused great discomfort to me as I had to visit your service center multiple times on a working day for the same issue.

Kindly look into my grievance urgently and provide me with the solution.

I have attached the service receipts along with this complaint.

I am facing such issues since the day I bought the laptop have complained several times but none of them have been able to resolve the issues. My last complain no, were[protected] and even after that I am facing the issue. I have been told that (after last complain solver if matter does not resolved you can use this number as a referral to submit the complaint form again

I urge to resolve the matter asap