Lenovo Complaints & Reviews

I bought a lenovo laptop, the vendor suggested me to buy headset by using back to college offer. i have payed using my credit card that day. it was morethan 60 days. i send mails to them, i called multiple times. simply they are saying sorry for unavailability.

product has to be deliever by this time, but still it didn't. it was very hurting.

order details: BTC-635537.

I ordered Lenovo IdeaPad Slim 3i laptop from Lenovo official website on 30th April 2021 and received it on 6th May 2021. Within a month it started to show problems like taskbar got stuck, keys like 'H', ', ", etc are not working. It screen get stuck in between the meetings, too lag, now wifi option is not showing. Too much of problems for a new laptop. Seems like given junk product and fraudulent....

I ordered Lenovo ideapad gaming 3i on 8th Aug and my laptop was delivered to Jammu and his laptop was delivered to me. My laptop not delivered yet, please solve this problem soon and deliver it soon, I need laptop for to work.

It's been 2 weeks now no update about order is shared with me.

order number - [protected]
Tracking number - [protected]

Delivery Address - House no. 236 Govind Vihar, Baltana, Zirakpur, S.A.S Nagar (Mohali), Punjab, 140603

Contact number - [protected]

Contents - Lenovo IdeaPad gaming 3 i5/11/8/512/GTX laptop with bag pack

Its been a month I have bought Lenovo ideapad Slaim 3 and now I can notice that there's a white dot on the display which is visible and within a week that dot went up from one to two, now two dots are visible on the screen, being a customer I'm worried that this dots can get multiplied on the screen and I m realy tensed and worried about it, I request Lenovo to get this issue resolve ASAP.

Date of Incident July 27, 2022.
Called to have overheating fan resolved. Agent ordered new fan, heat zinc and mother board to be replaced
Aug 2, Technician called to replace, Appt. Date Scheduled for Aug 11
Aug 11, Jaspreet, technician arrived to replace parts. Had difficulty taking apart computer and informed me that a major piece for computer motherboard was missing. Needed to order new parts. Computer now not functional. Told by technician I needed to call Lenovo to order new part.
Aug 11, Called world wide tech services and was informed that Technician was supposed to call Lenovo directly. I requested a Manager call me to discuss next steps. No one called me back.
Aug 15, 2022, Parts still not arrived. I had to call lenovo to make sure parts were ordered and mailed out.
Aug 16th Called lenovo to escalate to manager, Raj informed me he had done so.
Aug 17,
Parts arrived but no technician called. I called world wide tech services to arrange for technician to come to home and replace parts.
Aug 17th Technician Furgan Mohammed came to repair but could not proceed as the mother board was missing a processor.
Aug 17th. I had to call Lenovo to inform them of the missing processor. I also asked to speak to supervisor to replace this computer and give me one that works. I was informed that the customer relations team would call me.
Aug 22 parts arrived.
Aug 23, Emailed Kate at premium care and send pictures of my computer taken apart on my desk and left there. I requested a new computer to replace this one that is no longer functioning.
Aug 23, Spoke to Swapril who indicated that another repair attempt needed to be made before I could even consider a replacement if this computer was a lemon. I requested someone call me back to discuss what I should do at this point. No answer other than it would be escalated
Aug 25th, No contact from lenovo. Called technical support again, said a manager would call me back in 1.5 hours. No phone call.
Aug 26th, Phoned tech services again. No manager available. Escalated the issue to Brian Vandeventer. He is suppose to call me back in 1.5 hrs. Called at 8:30 am EST. Two hours later no call.
Aug 26th Called premium care agent at 10:30 am EST. Escalated to support team to see if a supervisor could address my concerns. Agent reports that a supervisor tried to call my number but was disconnected. I have no record on my call log or VM that I was called. Eric, your agent informed me that Mark, a supervisor might call me in 1 to 2 hours. If i don't hear from him I will receive a call from his assistant Julie...
I have spent 10 hrs on phone calls. 8 hrs of 1-1 technician time to repair.. This is not quality customer service for a product that costs 4000.00 and it literally a year old.

Lenovo model- 81WB0193IN
SERIAL NUMBER: PF3PF7VG this type laptop i purchased in Jio store @ 23 June2022 but with in 2 month Keyboard hardware issue (W&S) Letter.
today i visit lenove serive center in Ashoknagar chennai. they told keyboard hardware no in warranty. they asking seven thousand rupees.

two months itself hardware getting failure in lenovo laptop

i need solution i paying money no use for warranty making fool for me.

now i am really getting worry to buy your lenovo product.

Worst service center they are always asking money . i need replace this Keyboard hardware outherwise return my full amount.

regards
Marimuthu.P

Touch screen has not been working. First they take 20 days to update warranty support and after registering premier care support complaint it is now 5 days and of the same 4 days not reachable. They just do pass the parcel without opening the parcel and resolving. Live agent, call or agent saying will call back all the same. Seems to be a gimmick to avoid replacing the product. They ae sitting on one basic problem. TAB is supposed to have touch screen working and they are not even bothering to attend to this complaint.

I'm facing constant heating, lagging, stuttering and sudden restart issues with the legion 5 pro laptop from last 20 days and I'm completely helpless even though I have legion ultimate support and premium support the customer representatives just ask me to send videos and screenshots everyday and after that no resolution is provided, I have already sent them more than 6-7 videos and many screenshots showing the issues which I'm facing. the support representatives have already formatted my system twice and tried many times reinstalling drivers and bios, the technician has already tried replacing the motherboard 3 times before 5-6 days still the issues were not resolved . I have already wasted a lot of my time contacting the customer representatives everyday and visiting the service center, I am not able to complete my any work and the technicians are unable to fix the laptop. from last 20 days I am regularly calling support representatives and the technician is unable to repair my laptop, I request you to please just provide me a refund so that at least I can buy another device and continue my work peacefully 😞🙏.

Defected laptop severely heating just after 2 minutes of starting

: Case ID [protected]

Dear Lenovo Support Team member,

You have been a great help on August 16th and every since, there have been 3 visits made by LENOVO to my location.

The first person replaced the battery but, the problem continues to persist.

Second visit was also a formality and the problem continue to persist.

I purchased my Lenovo laptop little over a year ago and when I relocated to the US Virgin Island within 2 months the screen went black. I was told I needed to return it to Atlanta, Georgia, which I did. I sent it to my nephew who informed me that the warranty had expired. I sent the fund to him to order a 1 year warranty. He then called me back and informed me that an additional 22.00 is charged to reinstate my warranty. I sent him the funds and I called Lenovo on August 19th and spoke with several individuals who stated in order for me to purchase the warranty, , I needed to also pay a reinstatement fee. Unbelievable!!! Your laptop that doesn’t work, I should pay for reinstatement of the warranty? Absolutely not!!! I asked for a refund and I am filing a complaint because I don’t believe I should pay a reinstatement fee in order to purchase a warranty. I’m going to file a consumer complaint with Better Business Bureau to let them know what unfair practices this organization is doing to the consumers.

Respected Sir,
I purchased a Lenovo Ideal pad S145 Ryzen 3 Dual Core 3200U-(4GB/1 TB HDD/Windows 10 Home)S145-154PI Laptop on[protected] from Flipkart. From last 4 months the laptop is having some problem and then I have lodged a complain in the customer care but no response was there from their side and now since the warranty period of the product is over, the company is not responding to the complain. They are ignoring the complain. I have already lodged a complain in lenovo customer care with complain number [protected].

I got this email but there is not any company with this name on that place and they are fraud do not visit!!!

Hi,

Greetings!!

Walk-in details:

Date- 18th Aug & 19th Aug. 2022
Starting Time: 11 AM to 3 pm

Thank you for applying

We were impressed by your application.

Your qualifications make you an excellent candidate for this role, so we would like to invite you for an interview.

During the interview, we will explain more about this role, our Company, and of course, get to know more about you.

We urgently require candidates for our Company.

Company Name:-IBM TECHNOLOGY
Urgent need Software Engineer/IT/Web Developer/Data Analyst

Post:- Junior Engineer / Sr. Engineer
Job Location:-Delhi/Noida/Gurgaon
Fresher, Experience(0 to 5 yrs) both welcome.
Salary:- 6LPA to 15LPA + PF + ESI +Accomodations
Day Shift.

Interested can visit :
Interview Venue:
11/6, Basement, Office No.:-05,
Shanti Chamber, Pusa Road
In front of metro pillar no.132,
Shanti Chamber, Rajendra Place
New Delhi

Metro Station gate no-3

Interview Timings : 11 AM to 3 PM

(If coming through Metro then have to get down at Rajendra Place metro Station gate no-3)

Please Carry Resume and any ID proof.
Do mention "Rohit" on your resume as reference.

Regard's
Mr. Rohit Aggarwal
[protected]
Sr. HR Executive

Lenovo PC Not workink to properly so please provide service

My laptop touchpad works automatically

Lenovo made PC HK limited made in china frequently battery damaging ( shall socket become bigger) your service Centre people collecting Rs 2300 to 3000, it is to much, we are spending for your mobile s Rs 15, 000/- minimum 2 years also not working battery every year to change mobile battery, no one come forward to purchase your mobile’s I was changed two times with in 3 years . Mobile also used 1 1/2 year . Sometimes kept spare.
Poor service of customers

Lenovo had an offer of 10% cashback upto Rs 5000 on all bank credit cards. I ordered a laptop of 57000 through my icici credit card but not received the cashback. Its been more than 30 days now.

I purchased a warranty from Lenovo's official website after detecting my laptop serial no. all the formalities are done and payment is done 8k aprx. got the mail from Lenovo India Your Lenovo Order No. [protected] has been Confirmed.

For almost 5 days pass there is no response from the customer care side on chat also they are not providing any info and given order no. detail i could not find anywhere to track.
Warranty yet not extended

Consumer Complaint: Lenovo Legion 5, Laptop, Model# 15IMH05C, SL# PF2TMRKY, Battery is draining out completely within 1.30 Hrs against the Specification declared by Lenovo as 5 Hrs.
Reference Lenovo Complaints# [protected] (Feb 2022), [protected] (Jul 2022)

I have purchased the laptop Model "Lenovo Legion 5, SL# PF2TMRKY" on 24 Aug 2021 from Reliance Digital Stores, Ramanthapur Branch, Hyderabad, Telangana State, for Rs/- 91, 996, Ref Tax Invoice# [protected].
Laptop Battery is getting drained within 1.15 Hrs against the declared specifications by Lenovo.
I have raised num of complaints with Lenovo India Support within the warranty period since from the last 6 Months. Initially Support team said as I am a premium customer, and they will arrange the laptop Battery replacement at my Home itself. But there was no action. I called lot number of times to the customer support team and sent lot of follow up emails to the escalation team, technical team and also to the Lenovo India MD. Later they stopped responding to my calls and emails as well. Also raised the issue from Facebook but there is no proper response.
They have taken the battery report of my laptop and that showed drain out time 1.15 Hrs, though I am not using any applications in my laptop, this battery is getting drain out in just 1.15 Hrs with laptop is kept open without any use of the laptop.

I request the consumer complaint team to please do me the justice getting my amount back from Lenovo / Reliance retail stores.
By going through the Lenovo Complaint forums, I came to know that this Laptop New Model which has been launched last year 2021 is failure model and there was number of complaints against this model for the battery drain out issues. I am pasting below link for the authorities for quick reference.

Check the specification for this model which clearly shows battery backup as 5.9 Hrs / 7 Hrs
https://psref.lenovo.com/syspool/Sys/PDF/Legion/Lenovo_Legion_5_15IMH05/Lenovo_L...⇄

Link to the complaints raised by other customers in Lenovo complaint forum for this model:
https://forums.lenovo.com/t5/Gaming-Laptops/Legion-5-15IMH05-battery-drains-extr...⇄

Attachments:
Lenovo Specification doc (Showing Battery back up as 5.9 Hrs / 7 Hrs)

Regards,
Srinivas

Hello, just want to tell you that I had purchased a Lenovo laptop on June 16th 2022 from the Lenovo India website and the product got delivered on 22nd June. During the purchased it was mentioned that 10% cashback will be provided on using any bank credit card within 30 days, but till today I haven't got any cashback. Order Number: [protected]