Lenovo Complaints & Reviews

Very bad customer care, lenove idea pad is the worst lenovo product that i have used. not even 1 month old and the keys have started to pop out on its own, when contacted customer service ADYASHA DAS. said that we broke it on our own and now the product is not under warranty. she did a video call.
worst experience

False advertisement. Contrary to what was advertised the laptop I ordered is not a touch screen.
I ordered directly from Lenovo. My order # [protected]

This laptop everytime i play a game the settings change it stutters frame rate drop graphics look terrible drivers uninstall crashes everyother game hdrive gets full im trouble shooting 95 % of my day still havent got to play bf4, bf3, 2042 more than twice in one year ridiculus there website is useless

Date of incident[protected]
Clint id ( case id) -[protected]
product description - NB IP 3 14ITL6 4G 4G 512G 10S

DEAR SIR
I have purchased laptop online on date[protected], after using few days found display over light issue after complaint in costumer care Lenovo they replace display but issue not resolve and other 10 fault by visited engineer and 5 more times by submitted in service centre from date 5-5-2022 to till date my laptop is still in service centre now and in warranty period too but they are not resolving my problem by calming physical damage but its totally improper fitting issue and only service centre person open and repair and its totally their mistake
my humble request please repair it or replace it if possible

In January, i had given laptop to Lenovo cervice centre at CTC, secundrabad.when the laptop is handed over to me after the service, there is an issue in fabrication.the screen started flickering nd had the charging issue.previously i reported similar issue of power ic due to poor service..now they are charging me amount for the repair for which they are solely responsible..is this the outcome of a reputed company Lenovo..

I had purchased a lenovo laptop from Kolkata in the year 2020. Over the past couple of months I had been experiencing some issues with my laptop and after repairing it for 2-3 times, lenovo issued me a DOA certificate to replace the laptop. Now, Lenovo wants me to carry the huge sealed laptop box all my myself to the dealer from whom i purchased the laptop and get it replaced.

I live in a different city now and how is this even possible? I cannot carry this in flight and journeying over 48 hours in train carrying this stuff is not possible.

I am getting no help from Lenovo's customer care team.

To top all of this, the dealer is picking up phone calls nor responding to emails. What should i do now? i don't know if the store even exists now or not?

I am a premium warranty holder of Lenovo. This is the way they treat me. I tried calling them several times, dropped several emails, followed up on social media, but didn't get any resolution.

They are not refunding me the money also, so that i can go ahead and buy a new laptop.

This is harrasement in its pure form.

What should I do now? please help me.

This ideapad has had numerous issues and problems since lenovo replaced the prior ideapad in Jan 2022 which burned up. i cant get efficient, committed, functional support. i get a runaround. at this time my ideapad is not functional. all the lenovo apps have disappeared. also windows had to totally reinstall windows 11 on May 26th 2022. at this point lenovo has not provided good customer support (even yesterday i finally got a callback from Lenovo support. This call was disconnected and she did not bother to call again. i believe Lenovo is institutionally abusing mr as a customer. I would like to have my money and send this outrageous product back to Lonovo. Because the ideapad is not working i cannot even get online help. Can u advise what the procedure will be?

Can you explain me hot summer deal offer.when i talk to support they said only 10 % cashback upto 5000 on credit card.but your offer says 10 % off casback+ additional 10% on card

I have purchased a laptop on 24th May 2021 worth rs 39000 and on 23rd may 2022 my laptop was not working and screen not coming and i have sent the laptop to nehru place service center branch and they told me that your laptop is already opened somewhere else and they are denying to do the repairing laptop and IC of my laptop is burned by them only.

I want to repair my laptop

I bought IdeaCentre AIO 3-24ALC6 (all in one computer) from nehru place in Rs. 56000/- and found that audio jack is not working plus audio was not ok.
I complained on support, they said mother board is to be changed. I said no change my system.

Their engineer came and sealed on 4th may 2022, today is 16th day I have not received any DOA letter neither anybody reply to my call.

support system says it is...

I am a High School Tech Director. We purchased 41 Lenovo Thinkpad E15s last June 2021. Immediately, we noticed that the devices were running at 95-100% Disc/CPU useage, making them very sluggish and/or inoperable. We contacted support who sent a tech out and he replaced the (SSD) hard drive on one device. All was good. We notified support, expecting the rest of the devices to be repaired. Instead, they insisted on performing remote tests, re-imaging that resulted in absolutely nothing. In January, upon their request, we sent in a devive for evaluation. Since then, there has been next to no contact from them, unless we urge them for an update. When they do respond, we hear nothing but "...we have escalated this up to our L4 team for further investigation." In the meantime, we have 30+ teachers unable to perform their jobs due to their new inoperable devices. We paid for premier support and have received nothing.

On 04/10/21, I have ordered Lenovo laptop model Model: PF37JW1X from their company website. In order confirmation mentioned that laptop having upto 9 hours battery backup. I have received the laptop by mid of November, and after using 2 weeks, realized that it is actually having a battery backup of less than 2 hours only. Though I have reported this to the company many times, there is no positive action to resolve the issue or refund.

On 13/12/21 received mail from Lenovo that this battery backup hours is normal. I have tried below mentioned steps too:

On 06/12/21, I have called Lenovo technical member Vikash Kumar ([protected]@lenovo.com) and explained the issue, I have mailed the battery report as requested by them and after checking them they said that there is not issue with battery. Though they said that they will report the issue to their superior, no action has been taken.

On 09/12/212, I have called them again and spoke to another technical member Asha ([protected]@lenovo.com) and repeated the same process and reply without solving the issue Also, on 07/11/21, I have reported the battery issue with few more of their below staff and unfortunately, none of them were bothered to respond to the mail (1) Praveen Doddamani, (2) Asif Javed, (3) Shilam Kumari2 (4) Roopa Hampannavar. Parallelly, I have reported issue through their online internal repair system on 06/12/21 (repair ticket number [protected]) and 08/12/21 (repair ticket number [protected]). They have simply closed both requests by mentioning issue solved

on 14/12/21, have registered a complaint with NCH
on 29/01/22, they have disposed the complaint by sending message "The grievance was taken up with the company by NCH but company has not responded on the grievance"

So, Finally here for the solution

My purchase with Lenovo has been the most terrible experience I have ever had in my life. I bought Yoga C940 Intel (14") - Mica from the Lenovo website and once I received the device one of the buttons was loose!. After one month of frustrating follow-up with the customer service! they send me a replacement. My experience with this one was more terrible and after 40 days it is not powering up!. I have been requesting a refund for the defective product they are selling and have called them at least 20 times, and have sent a hundred emails without getting my money back. They just tell me that the 30-day replacement period is finished. They do not accept the fact when they sell a defective product, the customer has the right to get a refund. It is like I have put my money in the trash. Avoid buying from Lenovo. Customer service is just wasting your time and you will eventually reach the position of losing your patience. Honestly telling, I was robbed by Lenovo! I have paid them money and they have sent me a defective product twice!

It's been more than 2 months since I renewed my premium warranty license. My laptop has severe hardware issues. No one has gotten back to me despite mailing numerous times. I demand a refund here as I want to purchase a new laptop and I do not want your so-called services. This laptop is of no use to anyone just like your services.

I have ordered an laptop on the month of January it was said that with in 30 days i will recive cash back into my icici account. But 3 months over no response no email.

My laptop camera is not working its showing black screen only please help me . call me on my phone number.

Have purchased the laptop before 2 months back via Amazon website, Now i lot of issues are happening in my laptop( System reboot issue, Automatically gets switched off, Slowness, Os got corrupted),

I have visited the Lenovo laptop service center at [ Location: Chennai- Ashok pillar past Saturday (i.e.Apr2nd)] they have done service too, now today also the same problems are happening again and again, i have not satisfied with the laptop service what they have been provided by me from their end, help me to resolve the issue or do some alternative action like replacement or money return

My laptop serial number as below;
PF3BN3YS

My Lenovo laptop IdeaPad 330 had issue in display ie. The power was on but the display was not showing anything.
When connected to a desktop monitor through hdmi cable, the contents were proper and working in the monitor. Which clearly says that only some issue with the display.

Also, when checked with a technician in general service centre, it was diagnosed that the display was fine but only the power cable has some connectivity issues.

Contacted Lenovo support through the bridge number and got the nearest authorised service centre as below.

Wipro Skypro Technologies, Pondicherry
Contact no: [protected]
Case no: [protected]

I submitted the laptop to the centre and after multiple(10 to 12) follow up calls and after a week, they informed me that mother board had some issues and that need be replaced.

How come a laptop which worked when connected through hdmi cable would have mother board issue. So, i did not ask to change it.

After two weeks I went to collect the laptop, on reaching they were saying, there might be an issue with power cable and they would try that first before changing mother board.
There is ambiguity in the findings.

But i collected the Laptop without changing anything. Now the laptop power is turning on only when the charger is connected. When the charger is removed the laptop shuts down.

This leads to me thinking that some original parts have been replaced and returned a faulty one. Or, when fitting the parts, something was not properly done.

I recommend investigation on this. I had to travel 120km back and forth to collect the Laptop. Please let me know any more details.

Hello My name is Akash Mittal. I had ordered an adapter from lenovo official site on 24th March 2022 which got delivered around 29th or 30th March 2022. By mistake I had ordered a wrong model adapter which wasn't compatible with my laptop and to replace it with a different model compatible with my laptop I immediately contacted the customer support on the date of delivery and since then they are handing me a number every time saying its not our department and when I call on the given number they hand me a different number or say we can't help with this replacement. They made me go to a local service centre saying that thry will replace the product but to no avail. Its happening since the past 8 days. Its totally unprofessional from such a company my work and everythng has benn halted as I am unable to use my laptop

- Laptop continues to crash, tried all methods suggested by Tech team, but none seems to work.
- Issue is unresolved since October 2021 (more than 5 months)
- Tickets raised so far ([protected], [protected], [protected])
- Tried escalating the issue, but received no response from Lenovo, apart from asking me to get in touch with Customer Service Team.
- Desired outcome required:
- Urgent resolution to the issue OR
- Money returned