Lenovo Complaints & Reviews

Address: 395009

Website: Www.lenovo.com

I brought brand new lenovo k6 note mob..in just few days speaker stopped working.. So i gave it in service centre.. They charged 640 rs saying its a physical damage.. There was no damage still i paid.. Now again after 10 days lower touch panel stopped working.. And when gave i gave it in service centre same answer physical damage and now demanding 4500rs.. There is no crack or any physical damage visible still.. Very low quality phone

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Address: Gurgaon, Haryana, 122033

I bought a lenevo laptop ip310 from lenevo showroom "g-1 goverdhan building 53-54 nehru place new delhi on 3-june-2017 of rs. 29500/- which was billed on emi basis of rs 5000 per month for 6 months.
When i checked my card statement then i found no such emi offer have been offered to me and lenevo people just fooled me about the offer just to sell their laptop.
I have bill raised with emi as proof and it will good for both of our experience that the matter gets resolved right today at the earliest.
I am expecting a quick call back on my contact details else this will be dealt by hon'ble consumer court.

Invoice number - ar/2017-18/0618
Date[protected]
Billing time 15:15:40
Card slip inv no. 002822

Sayanm malhotra
[protected]
[protected]

Lenovo customer support has been notified about the posted complaint.

Jun 08, 2017

Updated by Sayanm Malhotra I bought a lenevo laptop IP310 from lenevo showroom "G-1 goverdhan building 53-54 Nehru place New delhi on 3-june-2017 of Rs. 29500/- which was billed on EMI basis of rs 5000 per month for 6 months.
When i checked my card statement then i found no such EMI offer have been offered to me and lenevo people just fooled me about the offer just to sell their laptop.
I have bill raised with EmI as proof and it will good for both of our experience that the matter gets resolved right today at the earliest.
I am expecting a quick call back on my contact details else this will be dealt by Hon'ble Consumer Court.

INVOICE NUMBER- AR/2017-18/0618
DATE[protected]
BILLING TIME 15:15:40
CARD SLIP INV NO. 002822

Sayanm Malhotra
[protected]
[protected]

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Address: Kolkata, West Bengal, 700042

I have already gone to the service center three times since i received my phone on 12th october, 2016. I have no idea how bad a build the phone is that the charging problem still persists after going to the service center 3 times. You must know that being a busy person, i do not always find time for this thing. I need a replacement of the phone asap with a proper non-defective moto e3 power.

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Jun 07, 2017

prayag lal's response Show me our Lenovo . Responsibility

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prayag lal

from Bengaluru, Karnataka

Jun 8, 2017

Hello my Lenovo k5 note phone was used in 3months. & the phone display topside in small complaint. In warranty.

But not your Lenovo service centers not help or serviceing Avoiding the customers

Its company responsibility in warranty product complaints clear them
But not service.
Its cheating. 😳😡😡

Moto e3 power service center problems - Comment #2752912 - Image #0

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S

sobo kajina

from Nongpoh, Meghalaya

Jun 8, 2017

My Lenovo K6 power speaker is not working just this morning. I still have warranty so please help me fix this problem . I just brought on May 17 2017 from Flipkart. So what should I do to fix it?

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Address: Pune, Maharashtra, 411028

My phone has a problem of no audio during what's app call, google duo call. The problem remains even with the headphones. During video call on what's app or google duo i am not able to hear the voice of the person i am in video call with. Also the audio during my normal phone call is not clear many times. Please provide a solution. System of my phone and application used are updated.

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Jun 07, 2017

Updated by Nandan7 I have clearly mentioned my complaint now please be provide a solution

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Address: 741101

Website: LENOVO.COM

I go to my nearest lenovo authorized service centre with my mobile headphone port problem. But they demand money for repair in warranty period and the technician not check the phone and return me. This company's service centre are fake, and breaking their promise. They cheat their costumer.
The lenovo service centre named as 'mallick agency'at krishnanagar, nadia, w. B-741101.

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Address: 560037

Website: www3.lenovo.com/in/en/contact

I have placed order lenovo zuk z1 (Space grey, cyanogen os) sold by: e-mobiles for rs.10, 999.00 from amazon on 28 october 2016 order #[protected] after using phone for 15-20 days i'm facing battery issues like sudden battery drop from then i was visiting service centre address: ground floor, datt enclave appartment, opposite maata gujri hostel, napier town, jabalpur, madhya pradesh 482002
Hours: open today · 10am–6:30pm
Phone:[protected]
Its like more than 9 months i'm still facing issues service center cant resolve it properly on contacting lenovo over phone and live chat they are saying pls submit phone over and over gain and share job sheet number on thier mail id but even doing so i'm still facing issue in span of time hardly i have used my phone for 3-4 months. I want to file a compaint against lenovo for wasting my time and money for the same as for now i'm mentally irritated to visit service centre again and again. Now pls provide doa certificate so amazon can take return of it!

I have also attached last screenshot of battery graph when sudden battery drop was there!

As suggested by lenovo forums and support i have tried each and every possible solution online also service centre have changed motherboard battery almost full phone was replaced but still im facing issues! Pls mark this and help me to get doa and claim!

+1 photos

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Address: New Delhi, Delhi, 110020

Website: [email protected], [email protected], [email protected]

I am very upset with lenovo smartphone service. I purchased lenovo p2 on 20/jan/2017 i had a confusion about display has gorilla class or not but customer executive cleared it has gorilla glass.

After 3 months, 30/april/2017 my phone fell down and easily broken display. I am very disappointed bad quality marital used in this phone and customer executive told me wrong information about phone. It has not used gorilla glass.

Than i visited service center for replacement of display. He was demanding rs 13, 000 rupees from me for screen replacement. I was very shocked that time phone price falling down at flipkart around rs 14, 000 and he demanding 13, 000 for only screen replace.
I really saying i will never buy any product of lenovo and moto.

Please tell me what i do with this phone only screen broken???

Visited service center
Address: f-26/4, okhla phase ii, okhla industrial area, block f, new delhi, delhi 110020
Phone:[protected]
Hours: open today · 10am–6pm

Jun 9, 2017

Complaint marked as Resolved

Dear Arvind, Thank you for contacting Lenovo Technical Support, As per your email, we understand that Lenovo vibe p2 has display issue.We apologize for the inconvenience caused and will be glad to assist you regarding the same. We regret to inform you that any kind of damage will not cover under warranty. We would like to inform you that gorilla glass protect only scratches not for damages. We would like to inform you that we are handling only technical department, so regarding price list and repair cost we don't have any information kindly check with our Lenovo authorised service centre. We request you to visit the service centre once again to diagnose the phone for resolution on chargeable basis. >>Please find the service centre address link below: https://support.lenovo.com/in/en/documents/ht100529 Once you click on the link, type the location name and search for smart phone service centre. Before visiting the service centre, We request you to please: 1. Carry the phone invoice copy along 2. Take a backup of your phone data 3. Call the service centre before visiting We appreciate your business with Lenovo. Thanks and Regards, Shruti Lenovo India Smartphone Technical Support For Chat - https://pcsupport.lenovo.com/in/en/livechatsp For Email - https://motorola-mobility-en-in.custhelp.com/app/prod_ask Self-help / Diagnostic app - https://play.google.com/store/apps/details?id=com.lenovo.serviceit

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Dayakar Varma Godeshi

from Hyderabad, Telangana

Jul 18, 2017

bad response.

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J

Jamal1981

from Delhi, Delhi

Sep 16, 2017

Well even I am suffering too with same situation. My LCD screen & touch both not working, dropped by me, by mistake. Yes my mistake, not purposely. I bought the P2 during sale for Rs. 13, 500 only. Now the Lenovo service center of district center in Janakpuri (West) quoted Rs. 9000, & service center in Lajpat Nagar quoted rs. 9500. Upon asking such high prices which is almost like buying another phn, she mentioned 'I don't know, u can speak to my manager'. So I changed my mind to get it repaired from local repairing center who uses Chinese spare parts (Lenovo is Chinese brand too) so kept my piece & searched the entire Gaffar market, learned that online phn models have very poor spare parts availability. Hence I am left with no options, what I mean to say here, since the brands actually do not care about the high prices of the spare parts which has allowed the local market spare parts to create the niche market for themselves. Then these brands complain about consumers not using original parts. Therefore here's the logic.. I bought a Phn for Rs. 13, 500 and if I got to repair something I would have to shell almost the same amount to get it repaired. Just want to know.. how justified is it?

I am also aware the brands will not take a heed at all & nothing is going to change, therefore just taking out my frustration on open space.

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Vijaymohite026

from Panaji, Goa

Oct 30, 2017

Lenovo — unresolved issue more than 1 month and no response

Vijay Mohite on Oct 30, 2017
Submit a Complaint
I Vijay Mohite
I have a problem with my new lenovo vibe 2 mobile Display touch issue, searched the service center in pune, found a service, address : shop no 26, 27. Manisha biz, Solpaur Pune road, Hadapsar, pune -411028
If we spend huge money to purchase a brand mobile (Lenovo) and after few days when we found any issue regarding mobile display issue found. We should go to the service centre na... But part is not available last one month. So mobile should be replacement.

Submitted my mobile to resolve the issue (display issue) they told me first without proper checking customer support told me ur mobile display is working but had check but problem still persist.
They told me I replacement of the display but after 10 days he call me and stock is not available on the Lenovo Bangalore side.
Then he told me Lenovo p2 get replacement but stock is not available. But Lenovo Bangalore support told me replacement unit offer Moto g5s plus. But is now gone 1 month but unit still not receive.
Only I put the mail of [protected]@lenovo.com but he not proper response .
lenovo service provider issue[protected] [Incident:[protected]]
model name -Lenovo phab2
IMEMI No slot1 -[protected].
They criticized. Need immediate action in this regard,
Vijay Mohite

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Pankajdhalvaniya

from Bengaluru, Karnataka

Nov 21, 2017

Even i faced the same issue. My mobile lenovo P2 just fall down from 1 feet height and its display shattered. i had visited the customer care 1 month back, but still it is under repairing only; even though i'm ready to pay the display cost which i actually shouldn't(because its poor build quality, imagine its just fallen from 1 feet height and it is not able to sustain; what kind of quality is this). Now it is about a month, but still service center is not able to get that display part and my mobile is under repairing. the worst service experienced of lenovo. Those who wanted to buy lenovo/moto product, i suggest that think twice before buying any lenovo product (poor quality product as well as poor service).

My service request number is SOIN[protected].

Regards,
Pankaj Dhalvaniya

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G

g s b

from New Delhi, Delhi

Dec 2, 2017

lenovo p2 is an awesome phone but gorilla glass is fake, it fell from pocket on a carpet and the screen shattered. The service center quoted Rs 7500 for the same, and that too not sure whether it'll take 6-15 days. Travelling in Delhi is painful, and the attitude of service center guys is just pathetic. I believe that is what keeps apple in a different league, they'll care for their products even after sale. Now I'm stuck with a black screen phone!

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Pranshuta Rai

from Mumbai, Maharashtra

Dec 12, 2017

Similar problem. My handset wasn’t getting started so I took it to authorized SC on 1st Dec, 2017. They told me that motherboard is not working but 1 earphone pin is missing so they can provide warranty in such case only if company approves. When I followed up with them after a week, they told me a new story that the display is damaged and they can provide warranty on motherboard if I pay Rs 8000 for the display. I had purchased the phone for Rs 11699 from Flipkart. My phone’s screen had got a scratch 3 months back but the display and earphone were working fine. I wrote to Lenovo customer care but they told me that my screen was DAMAGED so not covered under warranty. But it had just a scratch.

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tojanvt

from Bengaluru, Karnataka

Dec 22, 2017

I also faced the similar issue, just fell down phone from 1 feet hight and the display and touch entirely got damaged. I have searched all service centers In kerala, Chennai, banglalore, every one is telling that the spares are not available. I don't known why Lenovo is pproducing mobiles which does not have any spares. too disappointed with Lenovo service and realy don't known what to do with the phone.

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B

Binanobby

from Vasai-Virar, Maharashtra

Feb 9, 2018

I bought Lenovo P2 6 months back. The device had some issues and was given to the service centre more than a week back. We have not received the device yet and the service centre claims that the part that they require has to come from Noida. Does it really take so much time for courier to reach. The phone is inside warranty. Also the customer service never answers call

It's been a terrible experience that we have had.

Regards,
Nobby

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Address: 700091

I have purchase lenovo zuk z2 plus three month bofore. The phone is not working properly. I am mentioning here some problems:
1) the network does not come properly in this mobile. I live in kolkata.. My friends tell me that the phone does not connect. This same sim work well with other phone.
2) this mobile switched off automaically even fully charged condition. And does not start easily. It takes 3 to 4 hours for stating again.
3) in this phone the promotion code o[censored]ber cab does not apply. But the same promotion code apply in other mobile.

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Address: Ambala, Haryana, 134003

I literally curse the day i decided to buy a lenovo laptop. Right after 10 days when i bought it, it started creating problems. One of the lenovo people resolves the issue but temporarily.
I spent 65, 000 just to buy the best configuration laptop but to my surprise, it is just working worse. It is a 64-bit operating system but i am not able to install anything that needs 64-bit. Its fan is still making noise. It gets extremely hot while working. It hangs in between.
I wonder what is the use of spending such a huge amount of money.
Adding more to it, lenovo people doesn't care to respond. Their helpline numbers are always busy.

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Address: Agra, Uttar Pradesh, 282001

Website: [email protected]

My above handset is not working during net surfing & calling. I given handset in agra lenovo service centre for solving above net & signal connectivity. I given handset lenovo zukz1 5 times within 3 months.in 5th times, handset is under service centre now since about 10days.in 4months, max times is out of order or in service centre in nehru place. He is not solving the problems or nor replacing handset. Service centre is away 15kms my home. Warranty period valid up to july17. He is passing time for expiring warranty period. Also max time he is not attending phone. I complain many times but not given satispectary reply.
So pl solve my problem.
Thanks regards rk lohani m. No-[protected].

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Munna98

Jun 5, 2017

Iam tryng to connet my near lenovo service care.. but they no one liftng the call.. really disgushng...
service center: VZG-001- BRIGHT INFOCOM CCI
PIN: 530003

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Address: Mumbai City, Maharashtra, 400017

Sir, mam
This is Karthik as I got my phone of vibe k5 on 12 December after buying in few months I got a problem by not getting charged and it was charging when I use a different charger but not with my genuine charger and at customer care of Lenovo they said their is a moisture in your socket and you have to replace it and charged 1250 rs now after replacing the slot iam getting the same issue, and the issue not with the slot but the issue is with the charger and it's in warranty as I need my refund and need my old slot and as well as a new charger. Kindly take action against it.
Thanking you

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saif hussaini events

from Vijayawada, Andhra Pradesh

Jun 7, 2017

I buy new Lenovo p2 after 5 months warranty available usb electric shot services centre not accept why I am really disappointed services centre Dilsukhnagar branch chor branch I want replenishment usb contact me [protected]

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chauhankiran

from Ahmedabad, Gujarat

Jun 7, 2017

My mobile repair service centre to RAM is 4gb to the decrease 3gb I have solutions the problem in mobile. Please Help

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Address: 121102

The mobile phone lenovo k52e78 entering flashing when it often display unfortunately notification is not responding. When this displayed it won't give access to the phone any longer unless it is wiped/flashed and in the process all the pictures, music, files etc will wipe off with it, this is saddened because one must enjoy gadgets purchased in high price.

If it is lacking an application to install kindly send it or if it's downloadable pls advice.

Kindly advice by giving prompt attention and solutions

Regards
Sunday

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Address: Mohali, Punjab, 140906

I have purchased lenovo k 6power smart phone 3montb back and after 15days issue has start in microphone when i call some one he can't hear my voice it's disgusting this this problem not resolved yet while i have 2time visited survive centre they changed mic but problem still same and now they don't have my solution. Can any one help..
I am totally frustrate and never buy again any lenovo product

Jun 8, 2017

Complaint marked as Resolved

What the hell I have discribed every thing that mobile mic not working what kind of more I formation required if you have any solution than revert other don't revert with silly reason

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Jun 08, 2017

Updated by Avneesh28 I have not received any revert from Lenovo customer support I thought you people not worried about customer problem.

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R

Raghuposhak

from New Delhi, Delhi

Jun 21, 2017

Hello,

I bought lenovo k6 power phone last month, there are a major problem in it, I am also facing microphone problem. during call, person from other side cannot hear my voice. I also read reviews on flipkart, lot of people are facing microphone problem on Lenovo K6 power. I am forced to use headphone for calling. it is reallt frustating

please resolve.

regards

RAGHU POSHAK

[protected]@GMAIL.COM

MOB-[protected]

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Address: Bangalore, Karnataka, 560037

Website: www3.lenovo.com/in/en

Heating issue. Random reboots. Hangs. Blue/distorted screen. Switch off on its own dsnt switch on
Hv tried factory reset but it hasnt changed anything.
Im highly disappointed with d kind of low grade product, a co like lenovo has made. I regret buying a phone which can barely make it thru 3 months! I want a solution else im appealing in consumer forum

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Address: Kolkata, West Bengal, 700042

Website: [email protected]

Dear sir/madam,
This is to bring to your knowledge that my lenevo phone (Model no. A6010, imei no.: [protected]) had been submitted to the service centre of lenevo (Hcl services ltd., khairu place, kolkata 700072) on the 10th of may, 2017, owing to the fact that the phone was not working properly.
Sir/madam, i deeply regret the fact that inspite of being a reputed company, i have not been provided with the services i had expected. It is a highly time consuming process as i had been told that it would take around 5-7days to fix it, which has expired long ago. Since i am an income tax officer, i need an immediate replacement of my phone which supports 4g, else i am unable to do my work properly.
Hope to get a response from you at its earliest.
Thanks and regards,
Rita pal.

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ramasubbareddy k

from Sirsilla, Telangana

Jun 5, 2017

Actually my laptap LENOVO Z 500 some problem in key boar so I asked them how much it will cost they told 2200rs but in it actual price 999rs I realised that ofter repain if cost only 999rs they asked 2200 please take complain

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B

BaluZoner

from Hyderabad, Telangana

Jun 5, 2017

Please make better software updates to my mobies waiting for the updates for updating software so please

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C

CA NAFISA

from Delhi, Delhi

Jun 5, 2017

Sir
I purchased new set k 53 on 15 march 17 but it has some sim network issue. I gave my set to service center on 23may 17 they committed to return that within one week but till now they do not return my set.
I face many difficulties.kindly change my set or repair asap.

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Address: Ahmedabad, Gujarat, 380015

Website: Lenovo.in

I had bought a power bank of lenovo of 10000mah i had filed a complaint that inspite being in warranty it's not working they gave me certain numbers of which many are not working and those working aren't ready to get warranty operated. Please do help me out of this issue.
I tried getting the thing resolved but nothing worked. Most of them said we only work for mob and laptop no any other products. I am unable get my issue resolved. I insist you please help me out to get my issue resolved please.

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My phone lenovo k6 power speaker is not working just this morning. I don't know what's wrong. I just bought it from flipkart on 12th of may 2017 and got delivered on 13.
The speaker works with headphones. The speaker don't work only on music.
The speaker works on calls and notification but doesn't work while playing music.
So i want know what's wrong with it.
Please help me.
Thank you

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I bought lenovo hard disc f 308 1 tb from amazon on 23/4/17.
I opened the packet and tried on my pc as well as on laptop and found it is not detecting.
I communicated with lenovo and they asked me to furnish various details like invoice and photograph of hard disc and label details.

Furnished al, the details but till date no response on exchanging the good product with bad one

Contacted amazon for replacement, they asked me to contact directly to lenovo

+2 photos

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Address: Valsad, Gujarat, 396002

Dear sir,
I have booked a laptop from cps valsad with confirmation of getting it on next day after advance tsken by them. But they were not able to deliver it on next day. And next to next day my sister was there to receive it. But they gave her black laptop instead of silver, which was confirmed while booking. I want to complain about late delivery and misselling. Is it right place to complaint? Or give me necessary step for that.
Thank you

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Address: New Delhi, Delhi, 110019

I got a problem with my mic in my phone Lenovo k5 note vibe. I went to the service centre for it to get it repaired under the warranty. I was refused for the same after their inspection with their comment of heavy dent on phone (Physical damage). The dent is a minor dent as the quality of the material used for the body of the phone is so poor that it gets damaged even if it touches a lil bit. even after using an armor cover for my phone it got damaged in such a manner. I was asked for Rs. 2200 for the same to get it repaired from them.

+2 photos

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May 31, 2017

Updated by Rohan5456 Heavy dent as per your authorized service representative.

Lenovo Complaints & Reviews

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Lenovo reviews & complaints page 85

Mobile in warranty period.. But not repairing it saying as physical damage

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Cheated on purchase

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Moto e3 power service center problems

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Lenovo K6 power audio problem

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In warranty period, service centre demand money for normal repair

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Lenovo smartphone services

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Lenovo P2 Display broken

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Malfunctioning of mobile phone lenovo z2 plus

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No response to the complaint

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Lenovo zuk z1 handset connectivity is not working during net surfing & calling

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Vibe k5

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Lenovo K52e78

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I am complaining about Lenovo k6 power mic issue

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Lenovo K6 Power has a number of issues within 3 months of purchase

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Grievance regarding smartphone

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Lenovo power bank

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My phone speaker is not working

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Lenovo hard disc drive f308 1 tb

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Mis selling of laptop

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After sales service (Bogus warranty)

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