Lenovo Complaints & Reviews

I go to my nearest lenovo authorized service centre with my mobile headphone port problem. But they demand money for repair in warranty period and the technician not check the phone and return me. This company's service centre are fake, and breaking their promise. They cheat their costumer.
The lenovo service centre named as 'mallick agency'at krishnanagar, nadia, w. B-741101.

I have placed order lenovo zuk z1 (Space grey, cyanogen os) sold by: e-mobiles for rs.10, 999.00 from amazon on 28 october 2016 order #[protected] after using phone for 15-20 days i'm facing battery issues like sudden battery drop from then i was visiting service centre address: ground floor, datt enclave appartment, opposite maata gujri hostel, napier town, jabalpur, madhya pradesh 482002
Hours: open today · 10am–6:30pm
Phone:[protected]
Its like more than 9 months i'm still facing issues service center cant resolve it properly on contacting lenovo over phone and live chat they are saying pls submit phone over and over gain and share job sheet number on thier mail id but even doing so i'm still facing issue in span of time hardly i have used my phone for 3-4 months. I want to file a compaint against lenovo for wasting my time and money for the same as for now i'm mentally irritated to visit service centre again and again. Now pls provide doa certificate so amazon can take return of it!

I have also attached last screenshot of battery graph when sudden battery drop was there!

As suggested by lenovo forums and support i have tried each and every possible solution online also service centre have changed motherboard battery almost full phone was replaced but still im facing issues! Pls mark this and help me to get doa and claim!

I am very upset with lenovo smartphone service. I purchased lenovo p2 on 20/jan/2017 i had a confusion about display has gorilla class or not but customer executive cleared it has gorilla glass.

After 3 months, 30/april/2017 my phone fell down and easily broken display. I am very disappointed bad quality marital used in this phone and customer executive told me wrong information about phone. It has not used gorilla glass.

Than i visited service center for replacement of display. He was demanding rs 13, 000 rupees from me for screen replacement. I was very shocked that time phone price falling down at flipkart around rs 14, 000 and he demanding 13, 000 for only screen replace.
I really saying i will never buy any product of lenovo and moto.

Please tell me what i do with this phone only screen broken???

Visited service center
Address: f-26/4, okhla phase ii, okhla industrial area, block f, new delhi, delhi 110020
Phone:[protected]
Hours: open today · 10am–6pm

I have purchase lenovo zuk z2 plus three month bofore. The phone is not working properly. I am mentioning here some problems:
1) the network does not come properly in this mobile. I live in kolkata.. My friends tell me that the phone does not connect. This same sim work well with other phone.
2) this mobile switched off automaically even fully charged condition. And does not start easily. It takes 3 to 4 hours for stating again.
3) in this phone the promotion code o[censored]ber cab does not apply. But the same promotion code apply in other mobile.

I literally curse the day i decided to buy a lenovo laptop. Right after 10 days when i bought it, it started creating problems. One of the lenovo people resolves the issue but temporarily.
I spent 65, 000 just to buy the best configuration laptop but to my surprise, it is just working worse. It is a 64-bit operating system but i am not able to install anything that needs 64-bit. Its fan is still making noise. It gets extremely hot while working. It hangs in between.
I wonder what is the use of spending such a huge amount of money.
Adding more to it, lenovo people doesn't care to respond. Their helpline numbers are always busy.

My above handset is not working during net surfing & calling. I given handset in agra lenovo service centre for solving above net & signal connectivity. I given handset lenovo zukz1 5 times within 3 months.in 5th times, handset is under service centre now since about 10days.in 4months, max times is out of order or in service centre in nehru place. He is not solving the problems or nor replacing handset. Service centre is away 15kms my home. Warranty period valid up to july17. He is passing time for expiring warranty period. Also max time he is not attending phone. I complain many times but not given satispectary reply.
So pl solve my problem.
Thanks regards rk lohani m. No-[protected].

Sir, mam
This is Karthik as I got my phone of vibe k5 on 12 December after buying in few months I got a problem by not getting charged and it was charging when I use a different charger but not with my genuine charger and at customer care of Lenovo they said their is a moisture in your socket and you have to replace it and charged 1250 rs now after replacing the slot iam getting the same issue, and the issue not with the slot but the issue is with the charger and it's in warranty as I need my refund and need my old slot and as well as a new charger. Kindly take action against it.
Thanking you

The mobile phone lenovo k52e78 entering flashing when it often display unfortunately notification is not responding. When this displayed it won't give access to the phone any longer unless it is wiped/flashed and in the process all the pictures, music, files etc will wipe off with it, this is saddened because one must enjoy gadgets purchased in high price.

If it is lacking an application to install kindly send it or if it's downloadable pls advice.

Kindly advice by giving prompt attention and solutions

Regards
Sunday

I have purchased lenovo k 6power smart phone 3montb back and after 15days issue has start in microphone when i call some one he can't hear my voice it's disgusting this this problem not resolved yet while i have 2time visited survive centre they changed mic but problem still same and now they don't have my solution. Can any one help..
I am totally frustrate and never buy again any lenovo product

Heating issue. Random reboots. Hangs. Blue/distorted screen. Switch off on its own dsnt switch on
Hv tried factory reset but it hasnt changed anything.
Im highly disappointed with d kind of low grade product, a co like lenovo has made. I regret buying a phone which can barely make it thru 3 months! I want a solution else im appealing in consumer forum

Dear sir/madam,
This is to bring to your knowledge that my lenevo phone (Model no. A6010, imei no.: [protected]) had been submitted to the service centre of lenevo (Hcl services ltd., khairu place, kolkata 700072) on the 10th of may, 2017, owing to the fact that the phone was not working properly.
Sir/madam, i deeply regret the fact that inspite of being a reputed company, i have not been provided with the services i had expected. It is a highly time consuming process as i had been told that it would take around 5-7days to fix it, which has expired long ago. Since i am an income tax officer, i need an immediate replacement of my phone which supports 4g, else i am unable to do my work properly.
Hope to get a response from you at its earliest.
Thanks and regards,
Rita pal.

I had bought a power bank of lenovo of 10000mah i had filed a complaint that inspite being in warranty it's not working they gave me certain numbers of which many are not working and those working aren't ready to get warranty operated. Please do help me out of this issue.
I tried getting the thing resolved but nothing worked. Most of them said we only work for mob and laptop no any other products. I am unable get my issue resolved. I insist you please help me out to get my issue resolved please.

My phone lenovo k6 power speaker is not working just this morning. I don't know what's wrong. I just bought it from flipkart on 12th of may 2017 and got delivered on 13.
The speaker works with headphones. The speaker don't work only on music.
The speaker works on calls and notification but doesn't work while playing music.
So i want know what's wrong with it.
Please help me.
Thank you

I bought lenovo hard disc f 308 1 tb from amazon on 23/4/17.
I opened the packet and tried on my pc as well as on laptop and found it is not detecting.
I communicated with lenovo and they asked me to furnish various details like invoice and photograph of hard disc and label details.

Furnished al, the details but till date no response on exchanging the good product with bad one

Contacted amazon for replacement, they asked me to contact directly to lenovo

Dear sir,
I have booked a laptop from cps valsad with confirmation of getting it on next day after advance tsken by them. But they were not able to deliver it on next day. And next to next day my sister was there to receive it. But they gave her black laptop instead of silver, which was confirmed while booking. I want to complain about late delivery and misselling. Is it right place to complaint? Or give me necessary step for that.
Thank you

I got a problem with my mic in my phone Lenovo k5 note vibe. I went to the service centre for it to get it repaired under the warranty. I was refused for the same after their inspection with their comment of heavy dent on phone (Physical damage). The dent is a minor dent as the quality of the material used for the body of the phone is so poor that it gets damaged even if it touches a lil bit. even after using an armor cover for my phone it got damaged in such a manner. I was asked for Rs. 2200 for the same to get it repaired from them.

Sir, i had submitted my moto m mobile with bill name anjali to neil communication noida sector 10 u. P. It was been 45 days they were not returning my phone and today are saying that they have lost my phone. This is really hurting. Very bad service form lenovo. I will never recommend anyone for lenovo mobile with this kind of behavior from service center

I purchased lenovo vibe k5 note in september 2016 from flipkart. I received phone and open the phone was in new conditions but in the corner of screen they have very very light patches​.. I see but i think that that was a part of screen and i avoid it... After 4 months the patches size was increasing and the mobile touch was not working properly and i go to lenovo service center they tell me that this problem was not covered under warranty and they said me that you have to pay 6300₹ for repair the phone... So i want my phone replace or repair without any money paid to service centre... My contact number is [protected]...

Sir,
I want to say that i have a lenovo phone. I am facing some problems in my phone as heating issue, battery backup issue & vibration issue. For which i send my phone to mathura service center of lenovo. I submitted my phone on 25 april 2017. They told that it will take 7-20 days in repairing. I call on 6 may they told me that it is not repaired yet. I callon lenovo Customer care they told me that yesterday your phone request is submitted. It would take 1-2 days. then i contacted many times but they told that your phone is not corrected but customer care says that your phone is ready. Then i went on 13 may and pick up my phone from them. but the problems was still. They said that one issue can solved at one time. They said that it would take 20-25 days more then i check my phone guarantee on lenovo gurantee app it was ended on 29 may 2017 then i take my phone home. Later i found that my phone's screen is removed. It is not original. Then i submitted my phone to agra service center of lenovo for repairing after 10 days. I contacted on 25 may theytold that you can come on 29 may to take phone. I phone on 27 may they told that your phone is on checking. I call on 29 may they told your phone is out of order. When i submitted to mathura service center the issues was not solved still more issues created i mail many times to you but i am facing problem. Either you solve my issues or i will go to consumer court and file complaint against you.

thanking you,

Sumit Agrawal
+91 [protected]

Experience:

I placed online order for lenovo desktop with monitor/keyboard on 14th may (Order #[protected]. After paying full amount online, they sent automated email confirming order and a receipt for the payment. Since then, i never received my desktop - nor is anyone from lenovo responding. My money is gone down the drain and i am having tough time with my bank to report this online scam.

App & websites:

Website promises 5 to 7 days delivery for metro cities. I live in chennai and still have not heard from lenovo at all even after 17 days. I did lodge online complaints on their website. The only response they provide to your online complaint is as below:

"(Automated) we received your query, and our concerned team is looking into the issue. Within 48 working hours we will provide a more substantive response to your problem and a suitable solution."

Customer service:

Try calling their customer service number and it's a dead end. I have not been able to talk to anyone in the last 2 weeks. I have been calling daily.

Product quality:

I have always thought lenovo to be the top brand associating same value with ibm. Their products are of world class quality. However - just avoid this website thedostore.com as it seems a scam.

Delivery timelines:

Only if they are going to deliver the goods as promised, there is a timeline. Here, they do not deliver your goods. They just steal your money. How clever!