Lenovo Complaints & Reviews

My name is ankur, i bought a lenovo mobile handset (Lenovo zuk z1) in june 2016 via amazon.

I faced a few hardware & software issues in the phone in feb-march of this year.

I gave it to the lenovo service center, haldwani for the repair and resolution.

I gave it to service center on 11th of may 2017, the guy gave me a manual job-sheet containing the date, imei no, issues in mobiles along with his signature.

I called the lenovo customer care on 12th of june and told them about the issue, they told me that the job sheet has been issued on 6th of june. I was amazed, where was my phone from 11th of may to 6th of june. The complaint no. Is:[protected].

So, here are my queries:

1) where was my phone from 11th of may to 6th of june?

2) what was the service center guy doing these many days and why he registered the job sheet on 6th of june, after more than 26 days?

3) my phone warranty ended on 4th of june this year. I will not pay a single penny for repair.

4) should i believe in lenovo services, or we are making fool of ourselves by thinking of purchasing the lenovo products?

I am really disappointed with the lenovo services and will surely reconsider my thoughts before buying any lenovo product in upcoming future.

Contact info:
Mob: [protected]
Email: [protected]@gmail.com

Sir, i have given my mob lenovo vibe p1 a42 12 times to the service center in warranty period approximate every month. I purchase this phone on 22 jun 2016. The people working there are not able to make mobile properly i m in very trouble please help me and do needful as waranty expire on 21 jun 2017. Mobile new imei no is [protected]. Thanks alot.

Mobile model no lenovo a7010 vibe k4 note black imei no [protected]

2 times given for battery is getting discharged soon

3rd time given for no service complaint and again we are facing battery discharge problem soon

We had suffered a lot with your not proper service, initially we had taken the mobile assuming that it will give longer battery back up since you had declared that battery is 3000 mah.

Pl look in to the matter very seriously and do the needful

I have purchased the mobile on 01.01.2017. On 26.04.2017 speaker and mother board was out of order as diagonised by lenovo authorised service centre, panposh, rourkela. The service centre returned me on 23.05.2017 but with problem of low battery temperature and again they have received my mobile on 24.05.2017. Today on 10.06.2017 they expressed their inability to repair my mobile. As the mobile is within the warranty period please repair or deliver a new one.

I had purchased a lenovo laptop - y50 - 70 (Cb[protected] on 3rd dec 2015 from amazon which was covered under international warranty. The moment it got to me i witnessed an issue of the screen flickering which was a manufacturing defect. Since then i've had the laptop submitted in the lenovo authorised service center of bangalore (Lenovo exclusive service centre - 1575, 11th main road, aurobindo marg, 4t block, jayanagar) at least 8-9 times in the past year and i get the same issue again and again. I have the receipts and details of each instance. I have not been able to use the laptop to its potential ever since i bought it. Moreover i have to go through the tiring process of removing my personal data before giving it in each time. This is the pathetic level of your products and services.

Even after giving so many verbal warnings to the service center officials, i haven't got any redressal. Lenovo takes consumers for granted and try to mislead them till the time warranty expires and then say nothing can be done now. I even paid extra to get the warranty extended for two years because i didn't want to hear this.

My biggest mistake was to trust in lenovo and buy a lenovo product, which i will never ever do in future. Being a ux designer & ui developer, laptop is o[censored]tmost importance to me. It has affected my profession and has harmed me extensively. I had to suffer a lot of mental trauma because of this. Since, after so many complaints and warnings lenovo did not take any action, i'm forced to file a consumer case against them. The consumer complaint number is (#297637).

I have suffered enough for me to trust lenovo anymore and i would like a compensation for all the hassles, inconvenience, loss and mental trauma that i had to go through because of the defective product provided and the lack in providing resolution to the problems. Even after all this i am ready to give them one more chance (15 days max) to get the laptop picked from my home and get it fixed or replaced. If they're not able to fix it permanently within 15 days or if the issue pops up again, i'll be forced to drag lenovo to the court of law.

My laptop lower case has broken i contacted service centre. They just told that just need time for getting spare part but two months has passed on. Now when i am contacting the service centre they use to say me like that part is not available but i had bought it 1 year back only need immediate solution for this problem i dont know what to do tell me solution for resolving it please

I brought brand new lenovo k6 note mob..in just few days speaker stopped working.. So i gave it in service centre.. They charged 640 rs saying its a physical damage.. There was no damage still i paid.. Now again after 10 days lower touch panel stopped working.. And when gave i gave it in service centre same answer physical damage and now demanding 4500rs.. There is no crack or any physical damage visible still.. Very low quality phone

I bought a lenevo laptop ip310 from lenevo showroom "g-1 goverdhan building 53-54 nehru place new delhi on 3-june-2017 of rs. 29500/- which was billed on emi basis of rs 5000 per month for 6 months.
When i checked my card statement then i found no such emi offer have been offered to me and lenevo people just fooled me about the offer just to sell their laptop.
I have bill raised with emi as proof and it will good for both of our experience that the matter gets resolved right today at the earliest.
I am expecting a quick call back on my contact details else this will be dealt by hon'ble consumer court.

Invoice number - ar/2017-18/0618
Date[protected]
Billing time 15:15:40
Card slip inv no. 002822

Sayanm malhotra
[protected]
[protected]

I have already gone to the service center three times since i received my phone on 12th october, 2016. I have no idea how bad a build the phone is that the charging problem still persists after going to the service center 3 times. You must know that being a busy person, i do not always find time for this thing. I need a replacement of the phone asap with a proper non-defective moto e3 power.

My phone has a problem of no audio during what's app call, google duo call. The problem remains even with the headphones. During video call on what's app or google duo i am not able to hear the voice of the person i am in video call with. Also the audio during my normal phone call is not clear many times. Please provide a solution. System of my phone and application used are updated.

I go to my nearest lenovo authorized service centre with my mobile headphone port problem. But they demand money for repair in warranty period and the technician not check the phone and return me. This company's service centre are fake, and breaking their promise. They cheat their costumer.
The lenovo service centre named as 'mallick agency'at krishnanagar, nadia, w. B-741101.

I have placed order lenovo zuk z1 (Space grey, cyanogen os) sold by: e-mobiles for rs.10, 999.00 from amazon on 28 october 2016 order #[protected] after using phone for 15-20 days i'm facing battery issues like sudden battery drop from then i was visiting service centre address: ground floor, datt enclave appartment, opposite maata gujri hostel, napier town, jabalpur, madhya pradesh 482002
Hours: open today · 10am–6:30pm
Phone:[protected]
Its like more than 9 months i'm still facing issues service center cant resolve it properly on contacting lenovo over phone and live chat they are saying pls submit phone over and over gain and share job sheet number on thier mail id but even doing so i'm still facing issue in span of time hardly i have used my phone for 3-4 months. I want to file a compaint against lenovo for wasting my time and money for the same as for now i'm mentally irritated to visit service centre again and again. Now pls provide doa certificate so amazon can take return of it!

I have also attached last screenshot of battery graph when sudden battery drop was there!

As suggested by lenovo forums and support i have tried each and every possible solution online also service centre have changed motherboard battery almost full phone was replaced but still im facing issues! Pls mark this and help me to get doa and claim!

I am very upset with lenovo smartphone service. I purchased lenovo p2 on 20/jan/2017 i had a confusion about display has gorilla class or not but customer executive cleared it has gorilla glass.

After 3 months, 30/april/2017 my phone fell down and easily broken display. I am very disappointed bad quality marital used in this phone and customer executive told me wrong information about phone. It has not used gorilla glass.

Than i visited service center for replacement of display. He was demanding rs 13, 000 rupees from me for screen replacement. I was very shocked that time phone price falling down at flipkart around rs 14, 000 and he demanding 13, 000 for only screen replace.
I really saying i will never buy any product of lenovo and moto.

Please tell me what i do with this phone only screen broken???

Visited service center
Address: f-26/4, okhla phase ii, okhla industrial area, block f, new delhi, delhi 110020
Phone:[protected]
Hours: open today · 10am–6pm

I have purchase lenovo zuk z2 plus three month bofore. The phone is not working properly. I am mentioning here some problems:
1) the network does not come properly in this mobile. I live in kolkata.. My friends tell me that the phone does not connect. This same sim work well with other phone.
2) this mobile switched off automaically even fully charged condition. And does not start easily. It takes 3 to 4 hours for stating again.
3) in this phone the promotion code o[censored]ber cab does not apply. But the same promotion code apply in other mobile.

I literally curse the day i decided to buy a lenovo laptop. Right after 10 days when i bought it, it started creating problems. One of the lenovo people resolves the issue but temporarily.
I spent 65, 000 just to buy the best configuration laptop but to my surprise, it is just working worse. It is a 64-bit operating system but i am not able to install anything that needs 64-bit. Its fan is still making noise. It gets extremely hot while working. It hangs in between.
I wonder what is the use of spending such a huge amount of money.
Adding more to it, lenovo people doesn't care to respond. Their helpline numbers are always busy.

My above handset is not working during net surfing & calling. I given handset in agra lenovo service centre for solving above net & signal connectivity. I given handset lenovo zukz1 5 times within 3 months.in 5th times, handset is under service centre now since about 10days.in 4months, max times is out of order or in service centre in nehru place. He is not solving the problems or nor replacing handset. Service centre is away 15kms my home. Warranty period valid up to july17. He is passing time for expiring warranty period. Also max time he is not attending phone. I complain many times but not given satispectary reply.
So pl solve my problem.
Thanks regards rk lohani m. No-[protected].

Sir, mam
This is Karthik as I got my phone of vibe k5 on 12 December after buying in few months I got a problem by not getting charged and it was charging when I use a different charger but not with my genuine charger and at customer care of Lenovo they said their is a moisture in your socket and you have to replace it and charged 1250 rs now after replacing the slot iam getting the same issue, and the issue not with the slot but the issue is with the charger and it's in warranty as I need my refund and need my old slot and as well as a new charger. Kindly take action against it.
Thanking you

The mobile phone lenovo k52e78 entering flashing when it often display unfortunately notification is not responding. When this displayed it won't give access to the phone any longer unless it is wiped/flashed and in the process all the pictures, music, files etc will wipe off with it, this is saddened because one must enjoy gadgets purchased in high price.

If it is lacking an application to install kindly send it or if it's downloadable pls advice.

Kindly advice by giving prompt attention and solutions

Regards
Sunday

I have purchased lenovo k 6power smart phone 3montb back and after 15days issue has start in microphone when i call some one he can't hear my voice it's disgusting this this problem not resolved yet while i have 2time visited survive centre they changed mic but problem still same and now they don't have my solution. Can any one help..
I am totally frustrate and never buy again any lenovo product

Heating issue. Random reboots. Hangs. Blue/distorted screen. Switch off on its own dsnt switch on
Hv tried factory reset but it hasnt changed anything.
Im highly disappointed with d kind of low grade product, a co like lenovo has made. I regret buying a phone which can barely make it thru 3 months! I want a solution else im appealing in consumer forum