Lenovo Complaints & Reviews

I purchased laptop from one of franchise based in pitam pura, kohat enclave with the name of kaya infosolution (Lenovo exclusive store). Where sale representative told me about accerssories with laptop but once i made payment he changed totally and came to denial mode. Now i start feeling cheated the way someone cheating in the name of lenovo store.

Worst experience with lenovo store. The person their told me about benefits including 1. Head phones, 2. Anti virus software 3. For 02 yrs extended warranty but after making payment that person started denying everything.

I seriously thing lenovo company needs to take some serious action else they keep on cheating other customers like this and spoil thee name of company. For me that was first and last experience with lenovo and it was worst.

Regards

Jatin

I have a purchased a lenovo k4 note handset on 20.01.2016 through amazon, amazon.in order number:[protected]. That my aforesaid mobile set on 20/06/2017 all on its own blasted and got completely damaged. My phone at the time of blast was in charging and lucky no one got injured as it was in charging.

I look forward to hearing from you.

Name: umar nafeez
Contact : [protected]
City : chennai

Respected sir/ mam
With due regard, i would like to bring into your kind notice that i have given my mobile to your authenticate lenovo service center located at shah market, agra.
The problem was that due to water, my mobile was not working and representative said that it will work fine after replacement of entire board which will cost around rs.5, 250/-. I agreed and left my mobile there dated 8th june 2017. They said you can collect it on 15th june. I visited on same date got my mobile back but after 4hrs, it was switched off and getting switched on again.
For your kind information, i commuted from mathura for repair but such kind of not proper functioning leads me to go again to the service center, they again kept my mobile on 15th june and said you can collect it on 20th june 2017. Today i called, but still they are not able to repair it and said that you can get by last day of week. Such kind of negligence in repairing results in loss to me in terms of money to pay in commuting + i am not access to my social networking accounts. I request you to kind look into it and take necessary action to solve my problem.

Thanks
Aniruddh vijay
House no. 26, shri krishna janmasthan, mathura 281001
Contact email: [protected]@gmail.com

I am purchased a lenovo k6 power by flipcart a in may 25. But the microphone is not working. I will do a return request to flip cart they talk to me and cancel my return request. I also visit lenovo care at chaitanya puri. They take 5 days time. And give my mobile back. But ofter 2 days the same problem repeat. What should i do now. Can i replaced my phon

After buying lenovo k6 note month of feb 2017 two times already visited service center because of 1st time software problem & 2nd time touch screen not working after repair my phone several time touch panel working and today same problem arise and totally my phone touch panel not working. Even i can't off my phone. This worth experience with lenovo.

I placed my lenovo k6 note for repair at cellphone repair store, indore (M. P) on 5th june 2017 where i was given a time period of 5-7 days after 7. After 7 days it has been increased to 10 days and thereafter your service center is not able to repair the product; and telling if i am in urgency i can take my phone back (This is clear violation of consumer rights).
I am attaching service order for your reference, please resolve my phone problem in 48 hrs or i will be forced to reach consumer forum to find solution to problem which your product and service center cant do.

Regards,

Amit kumar rajak
Mob - [protected]
Prod owner - lenovo k6 note

Dear commissioner sir

I would like to bring it your notice that, lenovo is cheating me after purchasing their mobile lenovo p2

I bought this phone 3 months back and display got issue and it has been 3 weeks that they have not serviced the phone and not giving estimated resolution date / timelines this is a company provided cell phone and impacting out business

Even after so many escalations this company is not even bothered to hear out our concern and resolve our issues and hence writing to you take sever action agaist such worst brandes we have in this market control them not to sale such products which do not have spare parts and putting customer in trouble

Looking forward to your stingent action against these cheaters and money looters in the market by filing a complaint, please let me know if you need any more information from me

Regs
Guru

From: murthy, guru
Sent: thursday, june 15, 2017 3:10 pm
To: 'services_ed' ; 'advance resolution team'
Subject: re: worst service from lenovo

Any care to your customer? Today when i called repair center they asked me to call on[protected], and when i call this number it says you contact repair centre and line gets disconnected

What the hell going on with you, “this is a pain in the # with lenovo “

From: murthy, guru
Sent: wednesday, june 14, 2017 3:01 pm
To: 'services_ed' ; advance resolution team
Subject: re: worst service from lenovo

Hi,

After this escalation, 1 more week is over and its totally 2 weeks and no resolution yet, service center says they are yet to get spare part, and they say always spare parts are delayed from lenovo..! - this is a the way lenovo works? I already stated in my below email, i do not want to state again and waste my time for the fault i made in choosing such irritating brands

I would like to know the escalation matrix, can you share the same?

Regs
Guru

From: services_ed [mailto:[protected]@lenovo.com]
Sent: thursday, june 8, 2017 2:38 pm
To: murthy, guru ; advance resolution team
Subject: re: worst service from lenovo

Dear customer,

Firstly, i would like to thank you for considering lenovo and reaching out to me.

I understand and regret the inconvenience that you are facing. I have forwarded your query to concern team for a quick and concreate solution.

This team’s top most priority is to deliver to your expectations and resolve all the issues. I would like to thank you again for being one of our valued customers and #ure you of a speedy resolution.

Thanks & regards,
For services-executive director
Email id - [protected]@lenovo.com

From: murthy, guru [mailto:guru. [protected]@philips.com]
Sent: thursday, june 08, 2017 2:17 pm
To: services_ed
Subject: worst service from lenovo

Hi,

I would like to bring it your notice that, one of your service provider (Lenovo exlcusive service centre oop to allahabad banak, cmh road) in indiranagar in bangalore is horrible, pathetic and i can not imagine in this era there are such worst service centres still exists

They are not co-operative, not customer friendly and they just say “if you want you can take our service if not leave the place” this is the statement from the staff, they are contact numbers always switched off no updates nothing, # i would say

Secondly i also would like to say i will never buy lenovo phones anymore and recommends any of my friends /colleagues because lenovo just does not even able to fix just 2 months old brand new phone h/w issues

This is a question of brand image lenovo is getting screwed, without proper spares availability, how can you launch such new phones, to be questioned about company process, standards and quality, highly pathetic i would say

Just for replacing lenovo p2 display its more than 5 days now, and still no response

Really boring brand to even google going forward if this is the case with lenovo, i am sorry

With regards,
Guru

Sr. Manager – i2m it for r&d & mfg, india
—
Philips india ltd
Philips innovation campus,
Manyata tech. Park
Nagavara bangalore – 560045, india
Phone board: +[protected]
Did: +[protected]
Cell phone: +91 [protected]
Fax:+[protected]
Email: guru. [protected]@philips.com
Intranet: pww. It. Philips.com/it4rnd
—
Certfied on :
Sun, vcp, storage, itil – v3 expert, prince 2 & lsf

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Imei number is [protected] model number k33a42 i have facing the problem of real camera is not clear, calling time not work and hanging, speaker not hear clear voice. I am also visit to lenovo authorised service centre shimoga two time software update in service center one time replace the mic. But still can not about problem solved shimoga services center is not respond so what can i do. I decided registerd the complaint on consumer form shimoga

To whomsoever it may concern. I'm having lenovo k6 note phone. I bought it on jan end. The phone auto touches now and hangs. I went to service centre in borivali west orchid plaza. The first day they took two hours for checking that the phone has touch problem and usb is not working without any rush... After two hours they called and said the phone is having these these problems and should send it to authorised repair centre. They told they will return the phone within 10 days... I went over there 11th day and now they r telling it will take more 2 days... As it takes time to approve for touchpad and usb. Just for usb they are telling since there are two products usb and touchpad it's taking time... Now if they r not returning my phone in two days i'm going to take legal actions... And the service centre spokesperson are not good at giving answer.. It is there responsibility to talk further for the customers products return and are telling hum log pe thodina rehta company se nahi aaya to hum kya kare... I mean the worst service...

Sir/mam,
I have brought a lenovo k6 from purulia, mohan electronics.3weeks ago it showed some battery issues and the set stopped working. Upon reaching the nearby care they said that lenovo servicing is currently closed in purulia until further notice. I am a student and a smartphone is very essential for studies now-a-days. Getting no services had rendered my phone useless for the last three weeks.
So it is my humble request to you that please help me get my phone working and call me at [protected]/[protected] or contact me at sambit. [protected]@gmail.com asap.
Thanking you
Sambit daripa

Dear team,
I'm rajendra karole, currently, i'm using lenovo phon, but the problem is this, it shut down automatically and lenovo company service center people said that, this phone has been closed by company, we will not repair it, but my phone is in warranty period.
Kindly suggest me what should i do against company, because i'm facing problem, but i'm not getting solution from company.
Regards
Rajendra karole
[protected]
[protected]
Rkarole.7862gmail.com

I have brought a laptop from lenovo in april 2015 and since then i am facing issues with that laptop. First the complete screen was replaced as it was a manufacturing defect then mother board and then charger and now recently my laptop's screws are getting free and coming out when i complaint about it to lenovo first they didn't help however when i escalated it then they sent some technician to put screws back but again one of the corner screw is free now and it opens the base of laptop when i open it. I complaint again about it since my laptop is in warranty however these guys are not helping at all. Also this just didnt happen to me whosoever brought this g50-70 series faced tthe same issue as i have checked their lenovo forum. https://goo.gl/M6VUUZ.

Since its a manufacturing defect they take accountability and fix it.

Regards,
Ashish

Hi sir my name is balakrishna. K i have purchased the lenovo k5 note vibe handset last six months back it's worked nicely one day when i am wacthing youtube suddenly it's went to low volume it's not hearing in that time i checked my volume level it's ok on higher level only and voice mike is also not working.in that time i went to lenovo service center near kukatpally hyderabad. Service center is { mobi quest-scd address :no14-24-1 1st floor, nyr chamber kphb colony main road, kukatpally contact no: [protected] he's name is ashok he will not responding any call from customer}. Actually my handset problem is volume is not working. I clearly written on the job sheet and the service center person also checked and he told me it's take four working day ok i excepted for that i given my handset for them with out any damage's. After four working days i get a call from service center sir your handset problem is solved come and collect our handset in service center. When i went to services centre they told me i have changed your motherboard then i asked y you changed they told me your old motherboard is not in working condition sir that y we changed. But i have faced lot of problems with new motherboard when i on my handset sim slot is not working. When sim slot 1works sim 2 will not works when sim2works sim1not works when network works i will call any one it's connects after 30 minutes in that time my handset will not work anything and handset will be switch off but other phone will be rings continuously and wifi is also not working. Again i went to services center i told this problem about my handset sir again motherboard issue it's not working. They told me we are not responsibility for that you go and ask the lenovo company they are sending like that only for me we are using this motherboard only sir. Again second time i have given my handset to that service center again they told me four working day time will takes sir. Second time also they changed my motherboard but still the same problem is repeating and they damage my handset also when i asked the service center higher authority he sad to me sir wait for one week i will changed your touch pad. I have all photos and videos when my hand set is not on working condition and job sheet's also pls take any action on that service center as soon as possible sir. Pls slove my problem sir.
Thank you sir

I bought lenovo k6 power on 10 january. I got an problem in my phone after 20 days. When i standby my phone for 3-4 hour. When i open it with power key or fingerprint sensor, then it take 10-15 seconds to show screen. But second time if the standby time is 15 minutes it take 2-3 second. The time increase of standby time the screen show time is also increased. I went to lenovo service center 2 times in allahabad, up. But every time they update the software without my knowledge. They are not understanding the problem. Please help me it is a big and unique issue. Please reply

Dear sir/ mam,
When i purchased my phone after 4th month only i faced lot of problems like screen is hassy. I had submitted my phone to the service center near sirampur on date 17/06/2017. They have not resolved my problem. Then they were asking me for the money.
I need your support to please take some action and resolve my problem.
Thank you...

My mobile have some mic issues so i choose to replace my mic.in 15/06/2017 i m going to service centre and tell my problem. They tell me submite your phone here and we will call after it will ready. Nw become 2 day i calling to service centre. They tell me it will talk 7day to replace mic...
Oh.. What type of services provided by lenovo.. Only mic replacement talk 7 day?

My phone display goes black instantly when i goes to customer care they said due to dent mark it is out of warranty, but in actul it is under warranty and there is no dent mark, actual there is discolourize issue and there is no physical damage.
Dispaly is not working of phone and there is no damage on display then how to says customer care it is out of warranty due to physical damage,
Why the says 1 year warranty?
What is warranty?

I have bought this headset in jan 2017 and within 6 months i had a problem of keypad for which i have submitted the headset to there only authorized service center at thane last week and i was been told to take after 10-12 days due to non-availability of the part. This is the way lenovo does the service to a customer who is also into service industry of automobile, very pathetic.

If a person buys a new mobile of average 10-15k and within 6 months the issue arise who would buy such a product.

I'm using Lenovo k6 power. I'm facing a problem with the mic as during call the person on the other side can't hear my voice. Only if I put the call on speaker mode the possibility is able to hear. Many people have made complaints again this issue but still lenovo hasn't provided a solution for this. It doesn't satisfy the the primary use of a Mobile phone.

Dear sir,
I have purchase lenovo k 4 note as per attached invoice, last few days before my mobile stop working. When i visit the service centre howrah address (Air voice, air voice, 374, belilious road, near howrah maidan, opposite sales tax building, west bengal. [protected], howrah. [protected]@gmail.com) they thoroughly inspect/checked my mobile and told me the mobile has mother board issue the same to be replace but you will not get the warranty benefit because the mobile has minor damage. I told them this damage since buy the mobile but they are not ready to accepted.

Alter long discussion they told me around rs-4000/- shall be charge for replace the mother board memo attached herewith). On dated 10th june service centre call me & told the mobile has liquid damage & the same can’t be rectified.

Please consider the issue seriously

Thanks & regards
Shyamal bairagi
M-[protected]