Lenovo Complaints & Reviews

From last more than three month i am giving regularly my smartphone to service centre.
Still problem is existing. Lenovo service centre people are not doing
Services' well. I have given four time for my smartphone for services.
And every time they keeping my phone in service centre more than week.

Kindly help on this what's should i will be?

Hi,
I purchased lenovo phab 2 on dec'2016. With in one month i started getting issue in voice calls. The receiver of the call was not able to hear caller voice from this device. I complained and roamed around the server center multiple times for the same issue. Nothing got resolved. I complained lencare and the issue is been forwarded to r&d team. It is more than 5 months, i am strugling to get support for my device which is in unusable condition. Can you please help me reach grievance desk of lenovo.
Thanks,
-anand

I was purchase lenovo k5 plus mobile phone on aug, 30th 2016 from flipkart.
I'm complaining my phone i think before 2 months. Last time when i was go to lenovo service center and they said that you change your charger. Then i order my new original charger from online now my phone again get heat problem and full of the day it's plug-in of charger. My phone convert to a landline phone now. I'm a working girl that's too much problem to handle this. What can i do know please suggest me or change my phone or battery.

I would like to say that, i am kishan singh, my smart phone lenovo a6600, and that touch is not working properly, i give my cell phone to lenovo service centre, hotel sagar complex kali mati road, sakchi jamshedpur... Then a date is provided by service centre, but that date, my cell phone is not repair on this date, and again provide date 2 time. But again my cell phone is not repair, so plz i want to request that my cell phone is provided me quickly after repair. When there us no reply by you, finally i want case on consumer court.

Hello sir/madam this is likith kothamasi i have purchased lenovo k6 power in flipkart on april 10th 2017 i have used it for 2 months and now im facing microphone problem when i make a call the person who is on other end cannot hear what im saying so please kindly replace the product or refund the amount otherwise im going to complaint in consumer forum

I manish gurav have submitted my handset (Lenovo vibe x3a40) at lenovo service centre i got my phone back after 2 days but issue was not resolved also phone was not fitted properly so on 6th june i resubmitted the phone i was told it will be returned on 12th june but they are extending the date every week, latest i was given date as 26th june but still they are saying part is still not available. Its almost 1 month

Job sheet no : soin[protected]

Model no :x3a40
Imei : [protected]/[protected]

Service centre details : today telecom.

Shop no 9&10, padmavati darshant, near deepak cinema, opp yamaha bike showroom, elphinstone west, mumbai : 400013

I recently bought a lenovo k6 power smartphone. It's been about a month since i bought it. But i am not at all satisfied with the product. After the nougat update i am not even able to access my theme centre. The phone is supposed to have a battery life of 4000mah and should last upto 2days but mine barely lasts for 4 hrs. After 10 min o[censored]sing internet in 3g battery drops by 10% and same idms the scenario in case of wifi. And also it gets heated up a lot while using especially while playing games. There seems to be some problem with the microphone too. Sometimes the battery drops by 2%. And even when i am not using the battery seems to be dropping. Even in safe mode the battery drops pretty quickly. Another problem is that the phone takes 4-6 hrs to get fully charged at times while sometimes it takes just 1.5 hrs to get charged. And while most of the time the battery drops pretty heavily sometimes the battery % stays the same value for hours then gets drastically drained after that. I even reseted the phone a coiple of times. Please kindly look forward to this complaint and hopefully expecting your reply.

Hello lenovo support,

I have got a problem with my phone's display, but the service center denied support suggesting an internal damage. However, the phone has neither fallen nor had any resistance on the screen.

The point that i don't understand, the phone is still under warranty, the damage cause is not an external or accidental, how can one deny support suggesting the phone has suffered an internal damage without even having a scratch. If that is the case, you should perhaps stop manufacturing phones and we should stop purchasing your products.

Please see the attached image.

Regards,
Anudeep

This is dilawar singh from indore and my contact no. [protected], i had given my phone lenovo k5 note, model no. A7010a48 for repair to authorize service center of lenovo in indore (M-89, yaswant plaza, indore m. P) on 01/06/2017, problem: touch damage, mobile bent (Say motherboard not working). Still after 26 days passed lady on reception name amrita told that parts for mobile repair are not available and its not coming from company, when asking for tentative time required to repair it she replied when it come it will repair and we will call you or you may find company website or toll free no. And you can compliant for that but i am not able to reply you. Is it that type of service lenovo provide trough their authorize service center and that type of employee you hired who don't know how to respond to query of customer and is touch and motherboard is not available in company or indore is such far that goods are not reach to indore in 26 days? Looking forward for company reply or company is also behave in manner of service center.
My mail id: [protected]@gmail.com

Sir,
I have to request that my lenovo mobile set,
Having imei no-[protected]., has been lost.
Please instruct to concerned office for getting that
Mobile set with the help of imei no-[protected].
Thanking you.

Surendar rawat
P-605, kasturba nagar (Sewa nagar)
Near arya samaj mandir new delhi-110003
Contact no.[protected] / [protected]

I got new lenovo vibe k4 note handset in july 2016.in amazon
Suddenly my handset display is gone (Black screen effect) automatically
And my hand set has never fall down ever and no external damages caused.
In my handset i have very important xl sheets and other documents.
I never thought that lenovo manufacturers produce such a fake handsets.
Service is also very poor.

I kindly request to lenovo to replace my handset to new device other wise
I will put a case on lenovo company in consumer court 101%

My handset has not working properly such as software problem and hard ware problem such as battery back up and many more for past 2 months which was brought on feb 14 th. So please take necessary action and do needful help in this regard... Camara was not working properly, usb not conneted to pc, goolge photos not wroking properly, sim slot not work, it automatically restart anytime etc,...

Lenovo k4 note
India,
Karnataka

Consumer complaints and reviews about Lenovo k4 note
Rajesh .B

Jun 25, 2017
Lost
Model No - Lenovo K4 Note (Lenovo A7010a48) 2)Serial No - HNB0ERWP 3) SIM 1 IMEI No -[protected] 4) SIM 2 IMEI NO - [protected]. Kindly register my complaint and please find my mobile. Yours Faithfully

I had handed over my phone to a lenovo authorised service center in chennai due to multiple issues i was facing with the device on march 13th 2017. Till date i have no received my phone back and i learned several weeks back that the service center had been closed down. I have also been contacting lenovo directly through their facebook page, web chat support, emails and phone calls and they are yet to provide an answer. They don't even have the courtesy of calling me or responding to my repeated pleas for a solution. I am herewith attaching the jobsheet provided by the service center and screenshot of all the emails i've sent to lenovo.
Incident # registered with lenovo: vibe x3 issue[protected] [incident:[protected]] lenovo email: [protected]@lenovo.com

Service center:
Service center: lenovo s. V. Teleservices
29, sardar patel rd, nehru nagar, adyar, chennai, tamil nadu 600020

Am Mohana.B from Salem. I bought lenovo k6 note in march. I am totally shocked at the problems I am facing from one of the so called best brand and all the more shocking is the service centre response!

From day 1 am facing heating problems even for speaking 1 or 2 calls. It gets so heated up that we get ear pain. Secondly the person to whom we speak can not hear clearly at all. It is very frustrating. Am not getting proper response and solution from the customer care too.

Please give me a solution to this problem.
I am expecting a reply from the company about this issue.

Regards
B. Mohana.B

Hi suraj bhatt
From abd
I have lenovo g50
Its very very slow & hang not working sometimes i just buy before 6 month but its cant working well nobody replay about this problem im go to near lenovo center but they are just format my lep but not solve my problem after 2 days of formatting its working like othes days please help me its my number so plz contect me [protected] help me about this leptop please

Dear sir/ mam,
When i purchased my phone after 4th month only i faced lot of problems like screen is hassy. I had submitted my phone to the service center near sirampur on date 17/06/2017. They have not resolved my problem. Then they were asking me for the money.
I need your support to please take some action and resolve my problem.
Thank you...

Dear lenovo team,

Past 1 week in my mobile lenovo k5 plus touch not working of few area and its under warranty and i am not able to log the complaint till date, so kindly log the complaint and provide the solution as soon as possible.

Company name - lenovo
Model - lenovo k5 plus
Sr. No.-hb0p39b5
Warranty - yes

Thanks,
Anil kumar nagve
Mobile number - [protected], [protected]

Hai,

I am Sooraj MG, one of the Lenovo customer, i have a good relationship with lenovo, i am using Lenovo Mobile and my Laptop is also Lenovo, with my experiance, I Just purchase a new Lenovo VIbe k5 for my Uncle Mr.Vikraman nair via flipcart on[protected]. The product is just delivered on[protected].
But the problem is after 2 days, it is not working in the case of data connection.
When we try to open chrom or any other app, their is a message, that particular app is unfortunatly stopped, so i can't open a simple app. I just go to my nearest Lenovo Service centre, with address Dream Mobiles, Kairali plaza, karamana, trivandrum and give the phon show my bill and guaranty card. They just assure that after 3 days the mobile will in good condition . After those days i just bring he phone and check it, at that time their is no problem. But after arrived n my home i just insert my sim, after it their is a problem, i can't make a call. So i again go to the service centre and explain about the complaint, But the problem is Still this day, I can't use the mobile properly. I think the Service centre peoples don't do anything for correct my mobile. First they say, it is a software issue, then now they say the problem is in the board of the Phone.

Anyway still this day[protected] i can't use my phone properly both n data usage {brousing) and just make a call. Then without this, what is the use of a Smart phone. This is my final attempt to find a solution for my complaint. Either replace a new Phone in good working condition to me or just give the service centre proper instruction to solve my problem. I am also the Representative of BJP(Bharathiya Janatha Party, Trivandrum) .

This is my last and final attempt, if you don't solve my complaint with in 7 days, i just go ahead in Consumer court and lodge a complaint with full explanation and also this is my last Lenovo product. I use all my political influence to get my justice.

I am also attached here, the invoice and service centre slip along with this mail. KIndly do the needfull.

With Regards

Sooraj MG
mob:[protected]

Hi maine lenovo k6 note 20/12/2016 ko liya tha jiska touch ab apne aap kam kr rha hai.
Maine use aapke service centre me diya to 10 din bad bata rhe hai ki usme scratch hai isliye warnty nhi milegi. Jo scratch hai vo chabhi ka ya coin ka hai fr bhi vo warranty claim nhi kr rhe hai.
Ab bataiye mai kya kru upbhokta foram me hai ya nhi.
Please help me