Lenovo Complaints & Reviews

I have vibe k5 note purchased on 2nd nov 2016 and before 15days i gave my mobile to service centre because of touch screen and battery related problems and after a day of receiving my phone back i faced a new problem about lower side speaker so again i gave back to service centre and they took 4days for that and now after 3days i am facing a new problem about touch screen relate so may be again i have to put my phone for 4-5 days this is really not exceptable from lenovo.
Do some needful.

Hi,
I gave my phone for repair which was under warranty on 22apr2017 in lenovo service center hcl touch, indiranagar, bangalore.
Every time i call i get the same answer from the service center that required hw is not received from heard office. Its almost nearing 2months there is no sight of getting it.

There is no proper answer i am getting from customer care also. If the required spare part is not there then comany should arrange for a replacement instead of keeping at service center.

Below are more details:
Imei number :[protected]
Case number/ reference number: soin[protected]
Serial number:hb08mtej
Machine type model:pa1k0044in

#service request:soin[protected]

Date of purchase:2may2016
Email address:[protected]@gmail.com
Phone no:[protected]
Service center name & address (If any): hcl touch, indiranagar, bangalore

Could you please look into the issue and resolve asap.

Thanks in advance,
-venkat

I had purchased mobile phone on 27th may 2017 and started facing software problems and submitted to service centre within one week they checked twice and kept for checking on 2nd for 48 hours checking and confirmed device is faulty on 5th but i was on holiday and returned on 11th june 2017 they asked me to return box which i did on 12th june 2017 now on 14th they say it can't be replaced. If i do not get replacement i am planning to go to consumer court

I bought a all in one lenovo desktop on 18.04.2017 for my office use which was lying in my office unused since then.in last part of may, when i bought a printer and tried to install the software by inserting the cd in dvd drive, i found that the drive is not gettting eject. When registered the complain with lenovo, they first asked, me to call them when i would be in front of system to check few information. When i called them sitting in front of the system, on the process they asked me to take a pin and to poke it in the back side. Normally, we dont require to use pin in our offices and use stapler instead. The service centre refused to send their service engineer untill i will not follow their instructions and procure a pin to poke it. But while buying the dealer said that it has onsite warranty. Now what is the definition of onsite warranty can anyone explain. I wasted more than 2 hours by calling the lenovo service as it takes lots of time to get connected through ivr. My work got on hold due to delay in service as i am still waiting to get it resolved and i dont want to do all these poking with pin, etc. Service id [protected]

I am living at mumbai & i have lost my lenovo k6 power (Dark grey, 32 gb) on 12/6/2017 at dharwad, karnataka with imei no: [protected]. Only once i have inserted my sim card & made a call (My no: [protected]) the, removed the sim card & kept mobile inside the packing box & put inside the bag. Then i catched the bus to mumbai.
I forgottenn the bags inside the bus (Pick up) & got inside another bus to mumbai from highway, (As am drunken) am aware about my bag missing when i reached mumbai in next morning i. E 13/6/17. I inquired bus agency & he said he taken my bags & i wjhen i requested him to check the mobile in the bag, he said the mobile was not there in the bag & it has benn stolen.

I submitted my device for service and a repeat of back housing to lenovo service centre and its been 15 days since they have taken my phone 📱.
I tried calling them but there phone is either switched off of out of reach.
I went to the vashi service center once and they told me that the product is not ready.
I report this issue to there site but they are least concern about it.

I do have lenovo zuk z1 mobile its in warranty i have submitted it for servicing
At "sara mobile shopee" pimpri pune - 411018 maharashtra on 8th may 2017.

The service given by this service center is ridiculous, its been about to finish 1 month yet i have not received my mobile.

I have visited thrice at service center reply by them was meaningless and totally
Unacceptable. They have given me reason your part is not available. Everytime they have given me false commitment you will get your mobile in another two days.

After 15 days they started giving me reply your part is in transit yet not received. They are not at all supportive.

I bought lenovo k5 note from flipkart 1 month ago and now i'm facing a problem of the speaker of the phone last... The speaker isn't working properly... A bad sound is mixed with the songs and others also... And today i went to lenovo customer care and they told that speaker was damaged, liquid damage... But i was following this problem for the 1st day when i bought the phone... Now the question is if the the phone is fully packed company so why the speaker damaged... And i'm damn sure that it wasn't do by me... And they told me that they will take 1650/- for the speaker change l... So what can i do now...!? And the phone is now under warranty also...

Sir mere pass lenovo vibe p1 smartphone he or use me volte support nhi krta or uski price he 16000 rupes lekin bhirbhi vo support nhi krta lekin abhi bazaro me 4000 vale smartphone me bhi volte he mene complent ki thi lekin unhone bola ki aap ka phone capable nhi how thi possible. And when i am know i am totally shocked because this smartphone don't support volte sir really help me all the lenovo vibe p1 user

Hi, i have purchased lenovo vibe k5 note on 12/9/2016. Imei number: [protected]. The authorized service center is asking me to pay above 4k although it is in warranty and no physical damage or screen damages although they are saying it is because of physical damage. The authorized service center in durgapur, west bengal is scamming people. There are also white patches on the screen which is not due to any physical damages. It is caused internally. You can view from the snap attached. Please help me to unmask these scammer.

My name is ankur, i bought a lenovo mobile handset (Lenovo zuk z1) in june 2016 via amazon.

I faced a few hardware & software issues in the phone in feb-march of this year.

I gave it to the lenovo service center, haldwani for the repair and resolution.

I gave it to service center on 11th of may 2017, the guy gave me a manual job-sheet containing the date, imei no, issues in mobiles along with his signature.

I called the lenovo customer care on 12th of june and told them about the issue, they told me that the job sheet has been issued on 6th of june. I was amazed, where was my phone from 11th of may to 6th of june. The complaint no. Is:[protected].

So, here are my queries:

1) where was my phone from 11th of may to 6th of june?

2) what was the service center guy doing these many days and why he registered the job sheet on 6th of june, after more than 26 days?

3) my phone warranty ended on 4th of june this year. I will not pay a single penny for repair.

4) should i believe in lenovo services, or we are making fool of ourselves by thinking of purchasing the lenovo products?

I am really disappointed with the lenovo services and will surely reconsider my thoughts before buying any lenovo product in upcoming future.

Contact info:
Mob: [protected]
Email: [protected]@gmail.com

Sir, i have given my mob lenovo vibe p1 a42 12 times to the service center in warranty period approximate every month. I purchase this phone on 22 jun 2016. The people working there are not able to make mobile properly i m in very trouble please help me and do needful as waranty expire on 21 jun 2017. Mobile new imei no is [protected]. Thanks alot.

Mobile model no lenovo a7010 vibe k4 note black imei no [protected]

2 times given for battery is getting discharged soon

3rd time given for no service complaint and again we are facing battery discharge problem soon

We had suffered a lot with your not proper service, initially we had taken the mobile assuming that it will give longer battery back up since you had declared that battery is 3000 mah.

Pl look in to the matter very seriously and do the needful

I have purchased the mobile on 01.01.2017. On 26.04.2017 speaker and mother board was out of order as diagonised by lenovo authorised service centre, panposh, rourkela. The service centre returned me on 23.05.2017 but with problem of low battery temperature and again they have received my mobile on 24.05.2017. Today on 10.06.2017 they expressed their inability to repair my mobile. As the mobile is within the warranty period please repair or deliver a new one.

I had purchased a lenovo laptop - y50 - 70 (Cb[protected] on 3rd dec 2015 from amazon which was covered under international warranty. The moment it got to me i witnessed an issue of the screen flickering which was a manufacturing defect. Since then i've had the laptop submitted in the lenovo authorised service center of bangalore (Lenovo exclusive service centre - 1575, 11th main road, aurobindo marg, 4t block, jayanagar) at least 8-9 times in the past year and i get the same issue again and again. I have the receipts and details of each instance. I have not been able to use the laptop to its potential ever since i bought it. Moreover i have to go through the tiring process of removing my personal data before giving it in each time. This is the pathetic level of your products and services.

Even after giving so many verbal warnings to the service center officials, i haven't got any redressal. Lenovo takes consumers for granted and try to mislead them till the time warranty expires and then say nothing can be done now. I even paid extra to get the warranty extended for two years because i didn't want to hear this.

My biggest mistake was to trust in lenovo and buy a lenovo product, which i will never ever do in future. Being a ux designer & ui developer, laptop is o[censored]tmost importance to me. It has affected my profession and has harmed me extensively. I had to suffer a lot of mental trauma because of this. Since, after so many complaints and warnings lenovo did not take any action, i'm forced to file a consumer case against them. The consumer complaint number is (#297637).

I have suffered enough for me to trust lenovo anymore and i would like a compensation for all the hassles, inconvenience, loss and mental trauma that i had to go through because of the defective product provided and the lack in providing resolution to the problems. Even after all this i am ready to give them one more chance (15 days max) to get the laptop picked from my home and get it fixed or replaced. If they're not able to fix it permanently within 15 days or if the issue pops up again, i'll be forced to drag lenovo to the court of law.

My laptop lower case has broken i contacted service centre. They just told that just need time for getting spare part but two months has passed on. Now when i am contacting the service centre they use to say me like that part is not available but i had bought it 1 year back only need immediate solution for this problem i dont know what to do tell me solution for resolving it please

I brought brand new lenovo k6 note mob..in just few days speaker stopped working.. So i gave it in service centre.. They charged 640 rs saying its a physical damage.. There was no damage still i paid.. Now again after 10 days lower touch panel stopped working.. And when gave i gave it in service centre same answer physical damage and now demanding 4500rs.. There is no crack or any physical damage visible still.. Very low quality phone

I bought a lenevo laptop ip310 from lenevo showroom "g-1 goverdhan building 53-54 nehru place new delhi on 3-june-2017 of rs. 29500/- which was billed on emi basis of rs 5000 per month for 6 months.
When i checked my card statement then i found no such emi offer have been offered to me and lenevo people just fooled me about the offer just to sell their laptop.
I have bill raised with emi as proof and it will good for both of our experience that the matter gets resolved right today at the earliest.
I am expecting a quick call back on my contact details else this will be dealt by hon'ble consumer court.

Invoice number - ar/2017-18/0618
Date[protected]
Billing time 15:15:40
Card slip inv no. 002822

Sayanm malhotra
[protected]
[protected]

I have already gone to the service center three times since i received my phone on 12th october, 2016. I have no idea how bad a build the phone is that the charging problem still persists after going to the service center 3 times. You must know that being a busy person, i do not always find time for this thing. I need a replacement of the phone asap with a proper non-defective moto e3 power.

My phone has a problem of no audio during what's app call, google duo call. The problem remains even with the headphones. During video call on what's app or google duo i am not able to hear the voice of the person i am in video call with. Also the audio during my normal phone call is not clear many times. Please provide a solution. System of my phone and application used are updated.