Lenovo Complaints & Reviews

Sir,
I purchased a lenovo vibe b handset on 11.05.2017. That day i fully charged the handset battery. Since 7-8 hours as instructions. I did not work with the handset that night. But next day morning i saw the battery level went down to 80%. Also when i used some application like whats app, facebook, twitter, instagram etc. When i used these apps, the battery level went down very soon. Example before using whats app battery level 80%. After that the battery level 65%. Just 10 -13 minutes use. When i brought the handset to authorised service centre (Hcl services ltd lenovo exclusive kolkata), at first they told me that there were some issues in the handset, you must subit the handset. That was friday (19.05.2017). On monday they called me to delivery the handset. When i take the handset and asked them what was the problem? They told me that there was software problem which was resolved. After that i took the handset and returned home. After some time the same problem was happening. Today when i took the handset to service centre they told me more two indiscretion problem. They told me that the battery backup is no longer because the reliance jio sim network fluctuate which was seen on display. After that they again said to me that the 1% battery level will goes down after 3-4 minutes.
Now which comment i will take?
1. Software problem.
2. Reliance jio sim network fluctuate which is seen on handset display.
3. 1% battery level will goes down after 3-4 minutes.
Sir, i want your interference about this matter as soon as possible. Otherwise i will complain to state consumer forum.

Thank you and regards,
Sumit chandra
M-[protected]
[protected]@gmail.com

The battery of my lenovo mobile phone is draining very quickly and the charger provided with the model is also not working properly. When i complained about it in a nearby service center in march that is within 6 months of purchase they refused to replace the charger and asked to leave the mobile handset too. Being a student pursuing my studies outside my hometown it was not possible for me to manage without a mobile so i didn't left my phone. Again now on 20 may i visited the service centre and the person responsible refused to replace the battery instead he said that the phone battery was damaged due to water and therefore cannot be replaced. He asked for rs 5500 to repair the phone.

This was the worst experience I had with B2X Lenovo Flagship. I gave my Lenovo K4 Note for repair on 4/5/2017 and till today there was no updates / status given to me. It took 18 days to check what is the issue with the handset.
Mobile no. [protected] was the only contact provided and it kept ringing all the time and nobody responded.

Pathertic

Dear sir or madam,

On 21 july 2016 i bought a vibe p1m
Machine type modelpa1g0031eg smartphone from you. I have discovered that the phone has the following problem. First time from 2 month ago the mobile stopped working. I had to hand it to your agent raya to install new copy of android, then before few days it stopped working completely. The agent told me that it need main board and your company is always delay in supplying it. The receipt number is[protected] they recieve the mobile on 13 may 2016.

The [consumer rights act] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

As you are in breach of contract i am entitled to have the phone [reapaired] and i would request that you confirm that you will do this within the next 5 days.

I also require you to confirm whether you will arrange for my phone to be collected or i will place formal complain to consumer protection agency. Moreover raya customer service is the worst service i have ever seen as it gave bad after sale service for lenovo products.
All the documents that prove my speech are available on demand
I look forward to hearing from you

Yours faithfully,
Ibrahim hosam

Phone no: [protected]
E-mail address : [protected]@gmail.com

I have given a a1000 lenovo for repairing the touchscreeb at drean mobiles - tdm, on 24/04/2017, but while taking over the delivery they are giving a phone which is not mine. Do the needful to get back my mobile
The ime no. Given by the service centre is also different
Actual :[protected]
In the service bill [protected]
Contact no.[protected].
Mail. Id:[protected]@gmail.com

I have brought lenovo A7000 from satara maharashtra and is still in warranty. It's home and back button not working. I gave it for repair they kept mobile with them for about 15 days changed the touchpad. But again after 20-25 days the same problem repeats again and they say it is touch pad problem and again you need to repair and will take 8-10 days. Is this the service you give.

I purchased lenova k6 note phone from a dealer in India, address is Krishna mobile market jn., Varapuzha puthenpally p.o, ernakulam, kerala, India, after purchasing 3 months phone got complaint, I have service warranty, I go to the dealer for a solution, but he simply avoid me and misbehaved with me, I am very disappointed and it's a personal harassment, so am going to give complaint to the polise, so please find me a solution, am very much irritated.

Sir i have purchased lenovo a 6000. Recently i have face the problem in mobile data connectivity. When i start the mobile data unfortunately, process com. Android. Phone has stopped. I[censored] press the ok button another message is displayed in front o[censored] error in set data subscription clean up any existing data connection and try again
Please fix it as soon as possible

This is Rahul Dahiya from Delhi. My friend smartphone has been lost today. That phone is most important because all the company details in it. Please help.me urgently tomorrow if that phone goes in any other person hand company will loss high. Please help me
Model no. : Lenovo K50a40
imei no. : [protected], [protected]
If trace this phone i request you

.
Dear sir,
I am facing problems with my lenovok3 note mobile since date of purchasing. I have also visited on uthorized lenovo service centre in bilaspur city. But they are also failed to shortouts the problems associated with mic & software. Since date of purchasing to yet now, i have visited lot of time in service centre but they are working temporary. Whenever they are working on mobile its work well but only for short duration. Again after some times its doing same problems. Its happents lots of time but today my 1 year service warranty has expired but still doing same problems please help me as soon as possible.
Name - vimlesh singh
Mobile no - [protected]

Hi,

Yesterday i.e. 18.5.2017, my mobile was stopped working and i immediately visited the Lenovo Service centre named "Cellular" located at Orchid Plaza, Near Borivali station Plat form no. 8, Borivali (West), Mumbai. Also my mobile was in service warranty however when service center person checked the mobile they have said liquid has gone inside however when we questioned them that we have not putted this in water then how...

I'm using lenovo zuk z1 and I bought it through amazon India, and from then I'm facing overheat and hanging problem and I have given my mobile to authorised service station no of times but still my mobile is not working properly so I have decided to complaint to consumer court and before that I felt It would be better to inform company... Or else I will see u in the court... Thanking u

Last month there is fault in torch as dim so i went to service centre they replaced my Mother board After one moth my touch is not working on right side, after that i visited service centre the said its not covered under warrenty because of dent but there is no dent problem on touch or no scratches on screen but they refusing to take under warrenty . I attched the pic of my handset that the service center took as a dent fault in my handset but its not a dent but they are arguing

I visited more than 3 days but they just avoiding, i frustrated of the customer service of lenovo

Hi im a certified customer from amazon my works fine till 8-5-2017 and then it gert started rebooting i check the issue its called a bootloop. So i cant resolve it my self i went to customer care center they took ten days to say whats the problem i repetedly contacted them to respond at last they simply told that they cant resolve the isssue it is motherboad problem and they said that your mobile has liquid damage it is not covered under warrenty and give my mobile back. So is their any thing u can do to my mobile because i even dont know when did it has liquid damage

My name is Srikanth I bought Lenovo mobile.its IME NO:[protected]&[protected]. I have warranty my mobile Power button not working due to physical damage that's my mistake but my mobile had speaker problem it should cover under warranty but they collected money for speaker repair and now mobile is over heating we can put dosa and omlet on mobile it is heating that much.customer care people playing with me. I am calling them since two months but they are not solving my problem and they spoke with me nearly 57 hours upto now I didn't spoke this much time with my girlfriend. The photos which I attached shows that at 3:33 pm battery is 91% at 3:49 pm battery is 3%. You know my work and my job calling customer care and going Lenovo mobile service centres.please take some severe action on Lenovo customer care. The main issue created by the Lenovo service centre name is SS ELECTRONICS, SHOP NO.1, HARDY COMPLEX, OPPOSITE TO CHERMAS, SECUNDERABAD, HYDERABAD. please Hyderabad Lenovo​ mobile service centre because the service centre people created a dent while repairing my mobile so now i gave my mobile for repair in banglore service centre now they are telling that my mobile does not cover under warranty because of dent its a physical damage.i explained them this dent created by lenovo mobile servive center SS Electronics, secunderabad but banglore service center people are not accepting.i called to lenovo customer care people but they are simply telling some useless answers they are not taking care of customers they are timepassing they are making fun of customers. i spoke with iqshitha, mohammad, seema...etc nerly 10 members.i spoke nearly 26 hours. i have all proofs. i am attaching along with this complaint.daily i am calling customer care they will tell that we escalate this matter to higher officials within 72 hours i will wait finally i wont get call or any response from them. now in service centre they are telling that my mobile battery got bulge. Actually i have warranty they should replace it free of cost but bangalore service centre people are not accepiting my mobile in warranty status because my mobile have small dent but it was done by hyderabad lenovo authorized people only. Inspite i am ready to pay for battery also but they are telling that they dont have battery stock

Looks most useless services one can imagine of...
Bought one cell phone named lenovo power k6 through flip karte...
From day one it is misbehaving...
Made complaints / requests / talked to concerns but... Result is zero...
Looks its either fk policy or their vendor's...
They feel happy by harassing people...
God bless / save such companies...

For your ready references my cell number is [protected]
N
Email id is [protected]@gmail.com
If necessary, please speak to me to clarify...

My complain is regarding the customer care providers of lenovo, and specifically to anika enterprises in jabalpur. The customer service they provide is extremely slow and they dont respond to phone calls. The anika enterprises has taken about 4-5 company service centres with only one contact number. The contact number whenever dialed goes endlessly busy busy and busy. If luck is on your side it may just be answered, if you ask status about your mobile repair they give an absurd excuse saying there wasnt any electricity backup since morning, we shall call you back with the update. And they never call you. I had submitted my mobile phone on 25th march 2017 and till date it is with them. They havent repaired it. The validity was to expire on 14th may 2017, its almost going to be 2 months.. Now even if they repair and give and had i have any problem the warranty period has been obselete. I will have to pay extra.

I have purchased Lenovo k6 power in Dec 2016. The microphone of the mentioned mobile got defected in May 2017 and I gave it to service center on 8th May 2017. After 10 days, now the service center guys are saying that they dont have the parts and it will take 1 month to get the mobile repaired. I am doing job and most of my work is on phone. Now, either I have to buy a new phone or have to quit my job which LENOVO dont care. People in service center are disconnecting calls after hearing my details and not responding. Please resolve.

I have given my mobile for replacement of display and back case at Lenova service center, HCL Touch, Ground Floor, Habeeb Tower, Anna Salai, Chennai -600 002, Ph:[protected] dated on 02.05.2017 vide customer complain code: C0011. Even after 15days while making phone call, no one is responding properly about service status.

Please do the needful to expedite the service.

Thanks.

R.Sivanandham,
Cell: [protected]/[protected]

I purchased lenovo k6 power through Flipkart on 24 april 2017 in mumbai and due to some reasons and shifting of my location I checked the phone later and I saw that The​ phone display have damaged and Flipkart refuse to replace the phone he told 18 day's have gone but they mentioned in "Flipkart replace policy that replace can be done within 45 days" how to resolve my problem or how can I take a legal action against Flipkart .. and may be Lenovo is making low quality phone ... How will resolve my problem