Lenovo Complaints & Reviews

I am using Lenovo Vibe K5 Note.
After updating my phone to system update for VOLTE, I am unable to make video calls on Jio 4G network.
Before update for VOLTE, I could make video calls via Jio4GVoice application.
I would like to request Lenovo company to provide a system update allowing us to make video calls.
Please provide a system update to Lenovo users for making video calls.
As Lenovo has provided video calling feature in dialer of Lenovo K6 Power, also provide to other phone users via OTA update.

I sent my mobile to repair through oneassist regarding Mike issue and body damages.
At Lenovo authrized service centre they changed my touch screen when it was ok.and mobile body cahnged also it was required than ok.

After few days it came back to me I checked that I got my mobile Mike still faulty.

I complaint again to oneassist and they repicked my phone and took few more days to repair.

Finally I got my mobile back that what What I see, my camera flash light is not getting on.

I wrote a mail to Lenovo To Ms.Leena
Instead of accept mistake she revert mail to me that do some trouble shooting.

That I clearly mentioned my camera flash not getting on.

What the unexpected services provided by Lenovo.

The story is so big to explain, only few parts I am writing only, I explain when will talk over this matter.

I am looking forward your support.

Thanks
Ashutosh Pratap
Mob:[protected]

I bought a lenovo K6 power mobile from flipkart on 21st of April 2017. I used it for 3 days. After that the display is not working. I visited the service centre they told me it is liquid damage and they cant service it under the warranty. I am quite very sure that there has been no liquid contact with the mobile.. I really need a solution. I have all the details regarding the purchase. I would like to file a case

My lenovo smart phone are fult earspeaker low sound. I weant to local service center Ms touch Serampore, Hooghly. They are kept the smartphone and give a job sheet and said 10 days time hend set repair. I call 14 days later bt phone is not repair. Kept 10/4/17 to today phone is not repair.

So. I request how to process my smart phone repair
Sougata Das
[protected]

Model: lenovo k6 power
Imei : [protected], [protected]
Service centre complaint no : soin[protected]

Dear sir/madam,

I have give my phone for my issue in service center on[protected]. Till today i have not solved my phone issue and i have call customer care of lenovo[protected] they are also not responding regarding this issue. I am tired from your service & this phone. As a consumer i ask you is this lenovo's​ service policy?

Handset - lenovo k6 power

Issue - app. Auto open & phone hanging after 2, 3, 4 missed call.

Service center = we care mobile services, shop no-109, f. F. Supermall -2, behind idbi bank, infocity, gandhinagar, gujarat - 382007, contact : [protected]

Sir kindly do any thing for this phone i am suffering from last three months for my phone

I bought Lenovo k6 note on Jan 2017 this month mobile bottom options not working suddenly. near by authorized service center I went there given my mobile for service center it' s in warranty their charging some amount for servicing. I spent one day for giving my mobile to service center external condition good problem is internal
In the warranty card mentioned one year warranty for handset nothing other details mentioned why your cheating customers. Sir other problem this time not charge my mobile properly. I went
Customer care Gorakhpur authorised service center staff says this is not under guarantee many time i request service center authorized dear please help me and solve my problem but they did not consider my mobile is useless.
What is the difference between local mobile and branded mobile
Manoj Kumar Tripathi Mob. [protected]

Bought this phone on 13 may 2016 and has got some touch problem in april 2017 now. They are asking for rs2500 to repair though phone comes under warranty and there is no physical damage on the phone. They are giving irrelevant reasons not to claim under warranty. Please escalate it and get this repaired. It was my worst decision to try lenovo. Its first and last lenovo phone i have ever used

My mobile Lenovo k6 power purchase from Flipkart in 10janaury 2017 is no app run properly the error is come on 3may 2017
This is error
"Screen overlay detected"
To change this permission settings
you have first turn off the screen overlay
from settingsapps"

So then I format all erase all format my mobile but the error become come like that same ...so solve my problem
And tell me how to solve it please
My mobile is - [protected]
email id- [protected]@gmail.com

I, Prakash Biswas(contact no.- [protected]), have bought a Lenovo K4 Note phone (batch number- [protected]) with invoice number 7956 on 30th October, 2016. The shop I bought it from is K.M. Enterprises in Bistupur main road, Jamshedpur. After I started using the phone, I found that there was a software problem in the phone due to which the photos in my gallery started randomly disappearing . I took it to the shop i bought it from.They checked and said that it needed a software update.This process was repeated not once but thrice but the problem was not solved. Finally they said that they would replace the phone and so on 13th of April, 2017, I submitted the phone to the shop. They said it has been sent to Delhi, but after that there has been no information from the shop about the phone. On asking the shop owner about the status of the phone, he gave us no information and kept beating round the bush. Please help me get the phone exchange done as it was a genuine software problem and I was given a wrong product.

I bought new Lenovo Vibe K5 Note phone from Flipkart on 24th March 2017.
But i faced the problems in Mobile since 2 or 3 days after start using it.
The problems are like Phone Goes hang anytime and doesn't start.
Application goes stop anytime.
And many problems face like it doesn't have Galary to see photos and Videos and also don't have note to write.
so help me to know that what to do next to use this phone without troubles.

I bought this phone in august 2016 and has got damaged now. They are asking for rs3600 to repair though phone comes under warranty and there is no physical damage on the phone. They are giving irrelevant reasons not to claim under warranty. Please escalate it and get this repaired. It was my worst decision to try lenovo. Its first and last lenovo phone i have ever used.
My contact number is [protected] or [protected]

Dear ___________,

I have a purchased a LENOVO K4 Note handset on 20.01.2016 through Amazon vide Invoice No. KA BLR[protected]. That my aforesaid mobile set on 30/04/2017 (@08.10PM) all on its own blasted and got completely damaged. My phone at the time of blast was lying on my sofa and even my sofa set got damaged as the same caught fire due to the blast.

I hereby called upon you to please investigate the same, as this is a serious concern as this could have even led to a greater harm and could have caused grievous injury to myself.

I look forward to hearing from you.

My Name: Tarun KUMAR
My Contact No.: [protected]/+91 [protected]
My City: Delhi INDIA

Hi I am using lenovo zuk z1 mobile but its not at all worth buying because its automatically get restarts what is this as I spent 13.5 k on this product which is not that efficient and worst phone I have ever seen and there by buying this phone causes waste my money and another level of headache with this product is recently my charger stops working suddenly I don't know why then I search for charger in online but I couldn't see any original lenovo zuk z1 adapter/charger.Please take a action against lenovo and help me in buying new original lenovo charger also make lenovo to refund my money. By releasing cheap quality products they are playing with the people like us so its better to ban such company products in India .Please make justice to me.

BR
Nataraj

Hi I want to complain against vadodara lenovo tablet service center cause of they are not reply properly and so many times I call the service center but they told me just little bit work and we give u the tablet but when I received my tablet I Shaw my problem is not resolved my job sheet number is LBDQ[protected]
So I requesthought you please do something this responce when I got from services care I dicied I never buy any phone from lenovo

So much problems and lenovo care doesn't work on my phone... I give 15 days my handset to lenovo care but they not work on my handset... Camara issue, over heating issue, automatically switch off...
3 times repair my handset in lenovo care but no one issues change... Lenovo care does not work on my handset... Plzz solve my handset problem... Over heating problem is dangers...

My desktop purchased 4 years before power is not coming and showed to lenovo service as well as private repairing centre but all are saying smps failure and the model is closed by lenovo so i am not getting smps even i loged request on lenovo but not getting proper feedback from lenovo. I have tried by differnt means even through service centre but we are not getting support for smps from lenovo india.

Bought Lenovo A6600 plus in a retail shop, "Options Mobiles Pvt. Ltd" for Rs.8000 on 1st April 2017.
It is taking 5 hours to completely charge this phone and full battery is completely discharging in just 3 hours with normal use (no games).
When I took it back it to shop on 12th April for this problem, Lenovo promoter in that shop, Mr. Bharath, who sold this piece to me responded very rude this time and denied for replacement.
Mr. Bharath said "though you came within 2 weeks, I wont replace your phone. You should go to service center and get it repaired". He even gave a wrong address to the service center.
Finally I have traced out the address to service center and gave my phone at service center on 13th April, 2017. Next day, they have said that it is Mother board problem (so this is definitely a defective piece, confirmed by Lenovo service center). Lenovo service center employees said, it will take another 10 days to replace the mother board.
It has been more than 16 days now. In addition to this delay, the Lenovo service center employees are answering very harshly each and every time when asked for the reason for delay. Still the service center employees are saying that the mother board is not yet shipped to them and it will take atleast another 10 days to fix it.
Please resolve this issue, I dont want a defective piece. Because everytime I had an issue like this I cant give my phone to service center and wait for weeks together. I am a doctor and lot of my works are getting delayed just because I dont have a phone now.
Hence, my desirable resolution of this is to either replace the defective phone sold to me with a new phone or refund my money Rs.8000 completely.

I live in farrukhabad u.p my vibe mobile not working properly defect is that receiver/caller not listen my voice & at my station no service center so I search on Google and found address at Kanpur I.e. 24/71 birhana road open Sunday 10 to 6 I came at Kanpur and found no service center found on given address I call on mobile given that address but no proper reply is not given to me. After all your company has given fake /falls information for this waste my money & time who will responsible for this

I am using mobile lenovo k5 I brought this mobile through flipkart but I couldn't get my invoice & I got a complaint I went customer care and he was asking invoice what I do there wear saying we couldn't do anything without invoice what I have to do now and it cost 8500 I have taken this mobile on February 17 2017 I only use this mobile for one month please solve my problem as soon as possible

Very excitingly i had purchased the lenovo zuk z1 mobile on 23rd december 2016. My mobile use to get hanged and restarted again & again. Suddenly on 5th april 2017 my mobiles back camera glass cracked although the camera was working properly. Due to camera glass damage, my phone went in out of warrant state. I submitted the mobile to lenovo service center on 8th april 2017. They mentioned software issue and camera damage in the invoice sheet and assured me to give me the estimate of repairing within 2 days.. I did not received any call from them for two weeks. When i called them, they responded that that i'll soon give a call. One day, i went to the center to get the status of my phone where i found that no action has been taken. I asked them to repair it soon as i was facing difficulties in my office work without it. I followed up every week but they always told me that the part has not came yet so come next week. The person in the service center always assures to process the phone but no action has been taken from the last one month. This is not expected from lenovo to not provide the services properly being such a renowned company i trusted on them.