Lenovo Complaints & Reviews

Dear Sir,
I have given my Lenove k5 mobile for service and i asked to update the status if any requirement on changing the parts. I didn't received any feedback from them. Also they have given these two numbers[protected]/4013052 in the jobcard receipt.
Both the numbers are not reachable and if it rings also no one takes. I have asked about this with their staff, their respond is not fair and asked me to fill the feedback form if any. i didn't filled that one, if i have done also on next it might go to basket only.

I had bought a moto g4 plus phone on 26 July 2016 and till current date I had never gone for any repair or service. About 2 months ago my phone's power button stopped working then I went to Service Center RAN Service, Office No. 2, Ramsha Tower, Above Vijay Dairy, Adajan Circle, Adajan Patiya, Surat, Gujarat 395005 for my phone service. They told me that power button has to be changed and it is chargeable because it not covers warranty but they don't have that button with them so they asked me to write down my no. and article I needed for, in a register. I did the same. But till date I had never got any phone call from them. After that now I can see a spot in screen of my phone since 25 days, so I went back to same service center. This time they told me that its not cover any warranty, and said this is physical damage. I contacted Customer Care by mail and after a long discussion and after sending pic of my phone, they told me today to go to service center and to submit phone their so they can issue a job sheet and I have to send that job sheet to customer care. The person in service center looked my phone and said that it is physical damage. I asked them, can they prove it ? They said that no prove but we can't do service in warranty term.
Not the problem is that,
1. My phone's power button was missing.
2. In right bottom of my phone their is an scratch (they used this word).
3. A scratch with volume button.

Not the clarification for the same are as below :
1. Service Center did't provide me new power button and my old power button was getting disturb using back cover to phone. So I separated it with T-PIN. and I have that button with me.
2. The word they used scratch was just color discard due to rub with Hard Back cover.
3. Scratch with volume button was due to use of T-Pin for separation of power button.

The most important thing is that Power button problem in moto g4 plus is not only with me it is with 40-50% persons.

I asked customer care to send me a mail saying "THE PHONE HAVE PHYSICAL DAMAGE AND WE CAN'T COVER IT IN WARRANTY". they said they can't do. After a long fight they said we can't sure but we try if there any provision to use these words we will send you the mail.

Kindly help me to fight with them.

I had bough Lenovo S660 3 years back Modal it is out of warranty now. There is battery problem with this phone now. And I am chasing Lenovo from almost a month their service centre saying there is no battery available for this modal because the production of this Modal closed off. However, it is hard to believe external part of the phones are not available and Lenovo left their existing customer in jeopardy.

Multiple email sent to multiple peoples, Nobody interested to respond. It seems they have not responsibility once their product being sold out.

Request number is[protected]

I would be appreciate if someone can help me on this piece.

Hi,

Today on 10th may 2017 i went to service center for my device lenovo vibe p1 turbo service center located on new delhi (3, shaheed bhagat singh marg, sector 4, gole market, new delhi, delhi 110001). My handset is in warrant and i want to downgrade os from marshmallow to android 5 because my handset giving problem of heating hanging etc after update.

Before going to center i checked on lenovo forms about these probleam and i get a soluation is to downgrade os. Many o[censored]ser downgrade their handset throught service center. When i went to service center they refuse me to downgrade my handset. I told all these thing to them that many of people downgrade there handset through service center but they refuse me again that there is nothing such thing happen and we are not auth for this process. I asked them to give me this in written with office seal but they didnt gave me that too.

I giving some detail of my handset below :

Imei: [protected] // [protected]
Serial number: hb0m9bus

Please do needful

Thanking you

I submitted my Lenovo Zuk Z1 at Lenovo Showroom, BMC mall, bhubaneswar on 6th May due to issue in Battery. My phone was working fine and charging . It was getting shut down as the battery broke. They said they might need to change the motherboard which I felt unnecessary so I took my phone back. Now my phone is not even starting and not even getting charged. they Broke the Phone.
I need a repair/ refund of my phone as the issue was not there previously.

I have purchased VIBE K5 Plus / K5 Plus Smartphone via flipkart on fen2017.
I found following issues on phone
1- While calling other party unable to hear my voice
2- Touch is so slow.

So visited service center OKHLA PHASE -2 Delhi on 6-May-17. Lenovo engineer suggested that problems are related is mike. I was asked to submit phone for repair. I did same.

Today I got phone, they said every things is fine now. I reached office and checked phone. I found calling problems again.

Kindly suggest, what I need to do. I am very frustrated. Could anybody help us.

Sir, i msuffering from very ill treat ment and very bad services of lenovo cares centre, in lucknow, opposite to lekh raj building. First they check by them selves tkaes 150, after reparing took 1550, the next 4 day after reparing, i have to go again and again for same problems. Then hey took it agin for one day and, still no sign or reparing. Delaying everyday

I our company we are using lenovo laptop. One of the laptop got powering issue and i had given complaint for first time on 15/11/2016. After that they had serviced for seven times for the same issue, but they cannot resolve the issue. This took around four months, after that we stated putting pressure. So they finally agreed to give replacement. Initially they gave one model for confirmation. We had also confirmed and after that they told given model is not available. Then they give another model for confirmation, telling that it is advanced model then the old one. Finally it got delivered two weeks back. Our old laptop is having cd drive and finger print scanner. After receiving we had checked the laptop, there is no cd drive and finger print scanner available. We dont know in what perspective they had told that is higher model. We got frustrated and decided to keep the same laptop as asking again for replacement is a very tedious process. Then we thought to switch on and use the laptop. Then again comes the lenovo trick, the os pre installed in the laptop cannot be activated. From lenovo, they are telling to ask microsoft. Micro soft is asking to contact lenovo. Lenovo technical team took laptop on remote and worked for two days, but no use. They cannot retrieve their own company laptop's product id and os product key. For past six months we are not using the laptop. Very poor support. Even after my case is process is moved for replacement. The support team dont know about the issue and every time when we call, they will tell laptop is under service. Even escalation team is also not working. Only one time i got reply from escalation team. The replacement officer telling over telephone, there is no use of send mail to escalation team. I had not given the full story. It is like fighting in the war to get the replacement. Their aim is to make customer irritated and throw the laptop away. So, please dont purchase lenovo laptops even if they give for free.

We purchased mobile Lenovo zuk-z1 Rs. 13400/-. Mobile repaired lum sum ten times from service center in warranty period but not in working condition. Warranty date will be over in June, 2017. Company tolled that no policy for replacing the mobile set after sell of products. When product already bad and not work after supplying than replace it. Please help me.

Hanging ( unable to do anything )
Slow ( while typing wont reflect and later all will reflect in screen)
Outlook is getting struck and showing error message and getting restarted’ Automatically shutting down.

Product Line: CONSUMER NOTEBOOK 80SX009-HIH
S/N: LR073DTA

I am using Lenovo Vibe K5 Note.
After updating my phone to system update for VOLTE, I am unable to make video calls on Jio 4G network.
Before update for VOLTE, I could make video calls via Jio4GVoice application.
I would like to request Lenovo company to provide a system update allowing us to make video calls.
Please provide a system update to Lenovo users for making video calls.
As Lenovo has provided video calling feature in dialer of Lenovo K6 Power, also provide to other phone users via OTA update.

I sent my mobile to repair through oneassist regarding Mike issue and body damages.
At Lenovo authrized service centre they changed my touch screen when it was ok.and mobile body cahnged also it was required than ok.

After few days it came back to me I checked that I got my mobile Mike still faulty.

I complaint again to oneassist and they repicked my phone and took few more days to repair.

Finally I got my mobile back that what What I see, my camera flash light is not getting on.

I wrote a mail to Lenovo To Ms.Leena
Instead of accept mistake she revert mail to me that do some trouble shooting.

That I clearly mentioned my camera flash not getting on.

What the unexpected services provided by Lenovo.

The story is so big to explain, only few parts I am writing only, I explain when will talk over this matter.

I am looking forward your support.

Thanks
Ashutosh Pratap
Mob:[protected]

I bought a lenovo K6 power mobile from flipkart on 21st of April 2017. I used it for 3 days. After that the display is not working. I visited the service centre they told me it is liquid damage and they cant service it under the warranty. I am quite very sure that there has been no liquid contact with the mobile.. I really need a solution. I have all the details regarding the purchase. I would like to file a case

My lenovo smart phone are fult earspeaker low sound. I weant to local service center Ms touch Serampore, Hooghly. They are kept the smartphone and give a job sheet and said 10 days time hend set repair. I call 14 days later bt phone is not repair. Kept 10/4/17 to today phone is not repair.

So. I request how to process my smart phone repair
Sougata Das
[protected]

Model: lenovo k6 power
Imei : [protected], [protected]
Service centre complaint no : soin[protected]

Dear sir/madam,

I have give my phone for my issue in service center on[protected]. Till today i have not solved my phone issue and i have call customer care of lenovo[protected] they are also not responding regarding this issue. I am tired from your service & this phone. As a consumer i ask you is this lenovo's​ service policy?

Handset - lenovo k6 power

Issue - app. Auto open & phone hanging after 2, 3, 4 missed call.

Service center = we care mobile services, shop no-109, f. F. Supermall -2, behind idbi bank, infocity, gandhinagar, gujarat - 382007, contact : [protected]

Sir kindly do any thing for this phone i am suffering from last three months for my phone

I bought Lenovo k6 note on Jan 2017 this month mobile bottom options not working suddenly. near by authorized service center I went there given my mobile for service center it' s in warranty their charging some amount for servicing. I spent one day for giving my mobile to service center external condition good problem is internal
In the warranty card mentioned one year warranty for handset nothing other details mentioned why your cheating customers. Sir other problem this time not charge my mobile properly. I went
Customer care Gorakhpur authorised service center staff says this is not under guarantee many time i request service center authorized dear please help me and solve my problem but they did not consider my mobile is useless.
What is the difference between local mobile and branded mobile
Manoj Kumar Tripathi Mob. [protected]

Bought this phone on 13 may 2016 and has got some touch problem in april 2017 now. They are asking for rs2500 to repair though phone comes under warranty and there is no physical damage on the phone. They are giving irrelevant reasons not to claim under warranty. Please escalate it and get this repaired. It was my worst decision to try lenovo. Its first and last lenovo phone i have ever used

My mobile Lenovo k6 power purchase from Flipkart in 10janaury 2017 is no app run properly the error is come on 3may 2017
This is error
"Screen overlay detected"
To change this permission settings
you have first turn off the screen overlay
from settingsapps"

So then I format all erase all format my mobile but the error become come like that same ...so solve my problem
And tell me how to solve it please
My mobile is - [protected]
email id- [protected]@gmail.com

I, Prakash Biswas(contact no.- [protected]), have bought a Lenovo K4 Note phone (batch number- [protected]) with invoice number 7956 on 30th October, 2016. The shop I bought it from is K.M. Enterprises in Bistupur main road, Jamshedpur. After I started using the phone, I found that there was a software problem in the phone due to which the photos in my gallery started randomly disappearing . I took it to the shop i bought it from.They checked and said that it needed a software update.This process was repeated not once but thrice but the problem was not solved. Finally they said that they would replace the phone and so on 13th of April, 2017, I submitted the phone to the shop. They said it has been sent to Delhi, but after that there has been no information from the shop about the phone. On asking the shop owner about the status of the phone, he gave us no information and kept beating round the bush. Please help me get the phone exchange done as it was a genuine software problem and I was given a wrong product.

I bought new Lenovo Vibe K5 Note phone from Flipkart on 24th March 2017.
But i faced the problems in Mobile since 2 or 3 days after start using it.
The problems are like Phone Goes hang anytime and doesn't start.
Application goes stop anytime.
And many problems face like it doesn't have Galary to see photos and Videos and also don't have note to write.
so help me to know that what to do next to use this phone without troubles.