Lenovo Complaints & Reviews

Sir, i had submitted my moto m mobile with bill name anjali to neil communication noida sector 10 u. P. It was been 45 days they were not returning my phone and today are saying that they have lost my phone. This is really hurting. Very bad service form lenovo. I will never recommend anyone for lenovo mobile with this kind of behavior from service center

I purchased lenovo vibe k5 note in september 2016 from flipkart. I received phone and open the phone was in new conditions but in the corner of screen they have very very light patches​.. I see but i think that that was a part of screen and i avoid it... After 4 months the patches size was increasing and the mobile touch was not working properly and i go to lenovo service center they tell me that this problem was not covered under warranty and they said me that you have to pay 6300₹ for repair the phone... So i want my phone replace or repair without any money paid to service centre... My contact number is [protected]...

Sir,
I want to say that i have a lenovo phone. I am facing some problems in my phone as heating issue, battery backup issue & vibration issue. For which i send my phone to mathura service center of lenovo. I submitted my phone on 25 april 2017. They told that it will take 7-20 days in repairing. I call on 6 may they told me that it is not repaired yet. I callon lenovo Customer care they told me that yesterday your phone request is submitted. It would take 1-2 days. then i contacted many times but they told that your phone is not corrected but customer care says that your phone is ready. Then i went on 13 may and pick up my phone from them. but the problems was still. They said that one issue can solved at one time. They said that it would take 20-25 days more then i check my phone guarantee on lenovo gurantee app it was ended on 29 may 2017 then i take my phone home. Later i found that my phone's screen is removed. It is not original. Then i submitted my phone to agra service center of lenovo for repairing after 10 days. I contacted on 25 may theytold that you can come on 29 may to take phone. I phone on 27 may they told that your phone is on checking. I call on 29 may they told your phone is out of order. When i submitted to mathura service center the issues was not solved still more issues created i mail many times to you but i am facing problem. Either you solve my issues or i will go to consumer court and file complaint against you.

thanking you,

Sumit Agrawal
+91 [protected]

Experience:

I placed online order for lenovo desktop with monitor/keyboard on 14th may (Order #[protected]. After paying full amount online, they sent automated email confirming order and a receipt for the payment. Since then, i never received my desktop - nor is anyone from lenovo responding. My money is gone down the drain and i am having tough time with my bank to report this online scam.

App & websites:

Website promises 5 to 7 days delivery for metro cities. I live in chennai and still have not heard from lenovo at all even after 17 days. I did lodge online complaints on their website. The only response they provide to your online complaint is as below:

"(Automated) we received your query, and our concerned team is looking into the issue. Within 48 working hours we will provide a more substantive response to your problem and a suitable solution."

Customer service:

Try calling their customer service number and it's a dead end. I have not been able to talk to anyone in the last 2 weeks. I have been calling daily.

Product quality:

I have always thought lenovo to be the top brand associating same value with ibm. Their products are of world class quality. However - just avoid this website thedostore.com as it seems a scam.

Delivery timelines:

Only if they are going to deliver the goods as promised, there is a timeline. Here, they do not deliver your goods. They just steal your money. How clever!

Dear team

My laptop usb port is not working before 5 days. And your customer care num not working i try to 4 and 5 time but not picking the any customer care person so please log my call. Usb port not working.

Laptop serial num - mp105rca
Mtm - 80ls0007ih
Model num - b40-80

Name - jagjeet singh
Mobile num - [protected]

I purchased lenovo tab b6000 from viveks, one of the reputed dealers in chennai on january 14th 2017. Now the tab does not charge and the server center says that the tab is not under warranty due to the fact that there is a delay of 36 months from purchase date and the shipment date from lenovo to the dealer. But, this is not an issue from a customer point. I have the bill and it is only 4 months from purchase date and i am entitled for a warranty.

Hi I have bought a Lenovo k6 power from Flipkart on March 16 with one week I faced mic issue I have gave my phone for 7 days to service centre after that it's got fixed. But again today the same problem started I went and asked to the service centre guys they are saying give again we repair and give you within 7 days, I have bought this phone after long time through EMI since it's second month EMI I am paying I facing this much problem please file complaint on Lenovo private limited or else tell me how make cheating complaint on Lenovo India private limited please help me

I ordered an adaptor and cable 12 days ago at Lenovo service centre, shop no. A-2, Shree Sai Tower, Dr. Devika Nursing Home Lane, Circular Road, Lalpur, Ranchi. They gave me their contact numbers and said I can call them to ask if my order has been delivered. Now when I'm calling them, they are not receiving my phone calls and they also cut my call. I want my order urgently! 😡

Hi,
I am manish parsaniya, i have bought lenovo vibe k5 note.in my phone there is problem of speaker. When i go to lenovo service station in surat at office no. 2, ramsha tower, above vijay dairy, adajan circle, adajan patiya, surat, gujarat 395005, they have told me that i have to put my phone for seven days for checking because they dont have parts. When i tell them book my complain and when parts of mobile come just call me i will come. But they denied for that. They want to keep our mobile for seven days without reason.

Hi,
Im J.Rajkumar, im a lenovo k6 note customer. I had given my phone to service center of following address(:Hcl Touch, Ground Floor, Habeeb Towers, No.196(Old No.756), Vasan Avenue, Anna Salai, Chennai), for navigation keys problem. My complaint no is [protected]. Initially they said one week to return but since 14 days have gone i didn't get my phone back. The people in the service center are not picking up the phone to reply. when i went back by seventh day of complained date, i had a poor respone from the peoples of service center. This is my last product im ever going to use on lenovo brand.

I bought a Lenovo​ UHD F308 1TB(EN) bearing SN: GXB0K69457Z10YF7PF 59 from online retail store www.Snapdeal.com. I want to know the warranty period for the above mentioned product but when searching with this SN I could not able to find the product. So please help me dealing with this External Hard Disk.
Contact
Email: [protected]@gmail.com
Pravas Ranjan Mahanta

Lenevo delivered faluty device and we are suffering from day one for issues occurring in Lenevo K6 Power. we have cheated by Lenevo.
It is very shameful that being after raising so many complaints the director of lenevo is still sleeping in silence and ignoring the customer request.
There is no proper support from lenevo either via email, phone and post visiting the their authorized customer care center which address is too not shown anywhere on their website.

Please build trust for your customer so that customer money is valued and they are not fool for delivering the faulty device without any assistance

My phone lenovo vibe k5 note which you have diliverd, is not working properly specialy the front camera is worst, I want to return this phone or exchange it, when I take a selfi so many line are come in front of pic so the picture of quality becomes dull, nd I try to search the number of filpkart office but I didn't find the number so I request u to help me...

Dear sir, i have purchase an lenovo pc with 3 year warrenty, but from last six month i am facing the problem of motherboard and cd writer, due to which i complaint to lenovo toll free no. For motherboard and cd writer, they send an engineer to change the motherboard but he does not response to cd writer, but after some days my pc motherboard, processor fan and cd writer again creating problems due to which i again complaint to lenovo, they again send same engineer with motherboard and fan but they are not responding towards the cd writer. I ask engineer to resolve cd writer problem, then he open the cd writer by screw driver and again fix it. Now i have complaint about 10 times to resolve my problem but they said that they will diagnose pc by software, but i replied that it was an hardware problem.

Engineer:- sandeep from sysnetglobe service center
Contact no.:- [protected]

Dear sir,
Iam buying lenovo p2a42 mobile in flipkart april 1st. Iam using only 10 days the mobile. After 10 days i mean 11th day its hanged. After 2days[protected] iam giving to service center they was telling it is major problem it will be taken 10days time. After 15 days its repaired and given back to me. After repair iam using only 1 hour. Once again its hanged.
Service center its frost service the service center is in hyderabad chaitanyapuri branch, telangana state
And again iam giving to same service center they was telling pls give me two days we will solve the problem. Ok iam excusing,
Once again iam taking after 5 days the mobile they were changing mother board also. Iam using only one day iam shocked iam found same problem its totally hanged.
Again[protected] iam giving service center its third time the mobile still in service center. Not responding the service center people. Iam totally disoppinted that
The mobile totally scrached iam not intrested use the mobile it was totally not working.
So pls replace the mobile are refund the money its my request sir..
Still position they were not responding
The recipt attachments are mentioned below
The mobile imei numer is [protected] and [protected]
Iam so far to service point it has 135kms distance iam going 5 times to to the point iam in suryapet town it has in hyderabad my expences are crossed 5000
The mobile cost is 18000.
In 2 months iam using only 10 days the mobile its cost 18000. Two months problem.
So pls replace the mobile it has mother board also changed but problem is not cleared so the mobile is manufacturing problem so please replace the mobile are refund the money.
Once again iam telling it is still in service center the recipt number is soin[protected]
Finally iam requesting please replace my mobile
Thank you sir
Pls find the below recipt attachments

Regards,
Srikanth
[protected]
[protected]@gmail.com

Sir.
I was perches lenovo k6 power mobile that have problems(s/w & scratch) so I was used return policy but that was rejected by your organisation and service centre also not repaired due to scratch. Please help me.
Order ID OD[protected]
Return ID OD[protected]
Ordered 3/4/17
Delivered 7/4/17
Return requested 16/4/17
Return request rejected 18/4/17
Plz find attachment.
Regards
Braj Tomar
[protected]

Dear team,

Name - kevalkumar jamnadas parsaniya
Imei no - [protected]
Model name - lenovo zuk z1

I am tired to repair this phone multi-time when i perchse this mobile till 11 month the hole mobile hardware accept body changed by service centre but still not solve the problem below problem always there

1) finger print not working,
2) very heating not able to put near ear because hardware is to heating.
3) 3-4 time automatic restart in a day.
4) automatically capture the photograph and sudden close camera working. After restart mobile device it will working.
5) when in a car network gone automatically and call cut.

Ordered a brand new piece of lenovo k5 plus in february 2017 and recieved just to find after some days that there is a network problem with the device. The network is available only when outside my home or office. Dissapears as soon as i come inside my home, office or any other closed building.
Just one month on and the hand set went wrong... Recieved a faulty piece from flipkart.
Recently given in lenovo service centre since 10 days and they told that they need to change the motherboard of handset.

Model no. A6020946
Imei 1: [protected]
Service centre: odyssey technologies, maninagar, ahmedabad
Job no: 1902 date:[protected]

Process will take long time,,,,
Will never go for purchasing anything from lenovo from now onwards...
Worst experience...

Respected sir,

I am very sad to inform you that i had bought a phone from amazon.in on march 5, 2016 but within 2 months my phone's speakers are not working and the invoice voice calls​ volume also appears to be very low even if it is maximum. Such that each time i had to use earphone
Please sir help me to solve this issue.

Pravesh singh
Pravesh. [protected]@gmail.com

Dear sir/mam,

This is to inform that i bought a mobile in the month of january 2017 and day before yesterday automatically mobile screen was blank & rest mobile was working properly i was getting incoming or outgoing calls than yesterday i went to lenovo mobile service center they checked and told me there is software problem we will do it after 1 hour they checked and open the mobile than told me there is a screen problem and screen will be change and you will be charge for 1800/-.

Now mobile is totally out of order.

So i just want to know if mobile in guaranty period than why they are asking for 1800/- charges and i also ask the same in service center they are not giving any proper response and told me "banwana ho toh batao nahi toh mobile le jao".

Request you please look into this issue and resolve.

Today when i am going to complain online its asking for sr no so i called to your service center and ask about sr no lady pick the call and ask the sr no she told we does have any kind of sr no and drop the call really very rudely talk to me.

As lenovo is a multi national company and your executive are not giving proper response.

Please find attached scan copy of mobile bill and service center bill which was received.

Please resolve my issue as soon as possible i spent 10000/- to bought this mobile because i believe with lenovo.