Lenovo Complaints & Reviews

Mic not working fine, always the other side caller cant hear us, and the voice recording is very poor, cant record any speeches with thim phone.The problem is that the listener does not hear my voice. It breaks very frequently. :(
he person on the other end of the call cannot hear the voice unless spoken to very loudly or sometimes have to tilt the phone towards the mouth to talk. Please fix the error. Lenovo is a reputed company.I feel cheated.

[Resolved] Flipkart — Damage mobile received Lenovo k6power

1 Review
Te Tejaswipalasamkar on Apr 1, 2017
Order ID: OD[protected]

I am purchase lenovo k6 power from flipkart but after two month used mobile is overheating then I checked from service center .They said your mobile internally damaged if you want repair then you will have to pay 6000 rupees .Your mobile already received in damage condition.this phone have inbuild battery so how it damage? It's damage from your side please replace my phone other wise I will complaint to consumer redressal forum. My order no.OD[protected] handset no. WB92443. / LENOVO AND email id [protected]@gmail.com

Damage mobile received Lenovo k6power

I bought a new lenovo phone.It was having charging problem from day 2
I applied for a D.O. to replace my mobile.i got the D.O., but till date, i have not received any phone call from the shop to collect my new mobile.
Guys please dont buy high budget lenovo mobiles.i have tried more than 10 different mobile companies, but lenovo provides worst service.

I bought Lenovo K5 note on Flipkart . But I am facing a problem in this phone from the first day. The phone isn't detecting network of either sim cards from day 1. First I thought it was sim problem, so I replaced the sim card. But it's the same even after that. I have tried looking into various phone settings but could not resolve it. Please help me resolve the problem.

I purchased lenova laptop ideapad 110-15acl with serial no #pf0l968l just 2 months back (date of purchase : 02/01/2017). System is running very slow and has hanging problem. I got it serviced at lenova service centre twice but i found it no use. Instead of high configuration, this laptop is performing very worst to the core. I purchased this for my research purpose and finding it unworthy and untrustable. I am fond of lenova being a brand company how could it launch such a worst product. I vigorously need this issue with my laptop is to be settle down soon.

I bought lenovo vibe k4 note, using it for past one year, till now no issues ..

recently as per company need, i need to use 2 sims, after inserting sim in second slot ..it is not working ..

when i spoke with customer service at Tirupathi, they said it will take 25 days, issue with mother board ..i need to give that mobile to them ..

please suggest best way, i cant give mobile for 5 days, i dont want to go for sencond mobile because of manufacturing defect ..

[protected]

Hi, I gave my mobile for service in Lenovo authorized service center in Tirunelveli. Initially they informed as there is some minor problem to resolve in board. Later they told some other issues. It's being 4 months now, but they are telling that we ordered for board and it's still coming. Also they are telling that Lenovo is not supporting A6000 mobiles now and Lenovo stopped supporting that model. It's very strange that how come if mobile model stopped selling is related with service. They are not telling correct status and now they are not responding correct way. Is this is the way Lenovo is informing to handle customers? I purchased new Lenovo K5 and thinking to return it back by looking at this stupid response. However I lose my mobile, I need to raise this concern to superior to take action against this support people. It's very worst experience with Lenovo and to stop using everything.

Dear Sir,
I am using Lenovo a7000 Smartphone from 6 last 6 to 7 months. I am quite satisfied with this product, i had spent 10000 bucks to buy it but i didn't get any update regarding volte support dear sir can you please tell me when i get these type o[censored]pdation.
Because without it i have to charge it throughout the day because data consumes much battery.

I have brought a lenovo k4 in mar 9 2017 for rs 11200... It's is very horrible one the phone battery is3300 mah battery mentioned but charge back up is very low without using internet and games, videos etc battery is backup very low mobile is heating up to 5-10 mins usage lenovo cheats customer like this... Very sad for buying lenovo vibe k4 @11200 rs cost

On Wed, 3/15/17, shaikh Mohammed Ilyas
wrote:

Subject: Lenovo K6 Note smart PCBA issue since
[protected].
SOIN[protected]
To: [protected]@lenovo.com,
[protected]@lenovo.com,
[protected]@lenovo.com
Cc: "ilyasyahoo",
ilyas.[protected]@mcxindia.com
Date: Wednesday, March 15, 2017, 8:56 PM

Dear Sir,

I have purchased the Lenovo K6 note 01-Jan-2017.
I used K6 note for just 25 days and SIM tray get
stuck
inside when memory and SIM card both are used in
SIM tray.
SIM tray was not releasing out of the phone after
copying
backup from the memory to phone memory.
It's almost 2 months passed but the problem is
unresolved.


Request you all to look into the pending issue of
my
Lenovo
K6 note problem. Since Lenovo such world class
brand and
is
providing c grade services.

Kindly find case detail register with service
center as
below :-

1). On[protected] case registered with service
center for
SIM TRAY stuck issue. SIM TRAY deposited to
service
center.

Service order no. = SOIN[protected]

2). On[protected] received call from service
center and
visited service center. But find the same issue
persist
and
new service order no. was provided.
Service order no. = SOIN[protected].

3). On[protected] received call from service
center and
again visited the service center, but still the
same
problem
persist and the technician said that it's a PCBA
issue and
have to replace the mother board. Cell phone
deposited to
service center and again they provided new
service order
no.
untill now no response received.
Sevice order no. = SOIN[protected].

4). Called to smartphone help desk today and
explained all
the issue to executive. As per conversation, he
said
complaint has been register and will be escalated
to
advanced technical team. As per him, Call will be
received
by ATR higher team within 72 hours.
Complaint no. =[protected].

I bought a lenovo k6 note in january 12 2017 and the market price is 14, 465 something... The prblm is my k6 note is always hang... Auto potrait speacker problm satarting with in 1month useing... Den i went to coustomer service center in barasat... Den the exicutive will solve my problem... Bt the problem is satring agin... And again i went to service center... I am gona made realy i tell us...4time i go... The service cente... So pls if the lenovo company is nt help me den i will go to the cort... Ya pls deo my k6 not or take ur k6 note and pls return my money pls i am jst feed up... 😤😤😤

Last submission date :[protected]
I'm getting issue in mobile within 15 days. I have to submit the mobile every 15 days. and Lenovo is taking 15-20 days in repairing the mobile. They are completely cheating their own customer. I submitted the mobile 4 time still no network in my mobile. When i spoke to their senior, they are asking to submit the mobile in service center. Within 3 month, i submitted 4 times of the mobile to service center. I don't want to go service center for submitting again. I want only replacement or refund now. they are not ready to replacement with new one or refund.
Need help in getting replacement or refund. Please have a look in my case:

Old Case : SOIN-[protected]
Contact; +91-[protected]
Brand : Lenovo
Model : Vibe K5 Plus

I bought lenovo k5 plus smartphone in august 2016 from online flipkart. I not excepted this type: over heating, battary down very fast.. Even not using per hour. I think company well branded after four months mobile over heated and charging not receiving the phone. I think mobile returns to the company is it possible sir. How to solve my problem and who solve the problem. Please give me suggestion sir, other wise exchange my mobile...

Kindly help asap.

I have brought a Lenovo K5 in Amazon in Jan 22 2017 for RS 75000 ... It's is very horrible one the phone battery is 2750 mAh battery mentioned but charge back up is very low without using internet and games, videos etc battery is backup very low mobile is heating up to 40-45deg in 20mins usage camera is 13MP mentioned but not it is like 5MP only Lenovo cheats customer like this... Worst phone battery backup even reduced​ display brightness battery is staying up to 3.7 hours only my old noikia X2 a Droid phone 1800mah only but it's charge backup up to 6hours continued use... I have contacted customer mobile rescue also but I am not satisfied for his support... Very sad for buying Lenovo vibe K5 @7500 RS cost

I am satyam from kaimnagar(telangana).given k50a40 mobile on 21/03/2017 at MYTHRI SOLUTIONS holding the phone number [protected].Till now they have not resolved my problem because of their personel problems (shifting and moving to other address, server problem..etc).for just a ringer problem how can i wait for a week.my mobile number is [protected].service job sheet number : 1096.

Sir I have purchase lenova zuk Z1 from amozen online on 18/02/17.From using it I have found problem in handset such as hanging, automatic switch off while calls.Battary heating.I had given my handset various time to resolve defect in it but same does not resolve it.same problem occur again and again.so l request you to replace same headset or refund amount.

I have bought lenovo k4 note mobile 6 months before in lenovo showroom in guduvanchery there was a problem in power button after 6 months I have gave mobile for service to lenovo showroom the showroom send the mobile to some other lenovo showroom 1 weeks passed away still know no actions were taken.I didn't get my mobile back kindly take necessary action on showroom I need mobile tomorrow

Staffs are working very slowing just like no one warching them. They feel like they are government company and they busy most of the time in gossip. Their behavior is also so rude. They don't have manners to talk. They are very irritating. I have visited 3 times but still waiting for my turn from 1:43 to now i.e. 5:54. Can you imagine how much they take time in gossiping. I am so frusted.sometime they start fighting each other. If they continue this type of behaviour, I can hurt them. Please do the needful if you are in not in the category of them.

Hello, your product is really you are making fool to your customers. I have purchase a lenovo laptop 1-2 month ago, after 15 days i have issue with this laptop keypad . also a technician visited but he changed it but issue was same i again called him but he was just making false promises and never come again.. after 10 days he call me and told that you need to call customer care again. what is this service why you close my complain without my confirmation. .i need a resolution within 24 hours. otherwise i will post on social media and also consumer forum

shekhar Mishra
[protected]
ref nu[protected]

I bought a new lenovo mobile phone (model Z2 plus ZUK) on[protected] from a retail dealer from kochi, kerala state.But the detailed user guide or manual is not provided with this product and instead of this they provided a short quick start guide.I hope it is the right of the customer to get the detailed manual of the product.I even visited the website mentioned in their quick start guide (support.lenovo.com) and tried to download the manual but it is not available there and what available is the quick start guide . I had contacted their customer care number and asked about the same but they are unable to solve my problem