Lenovo Complaints & Reviews

M. K communication store in basistha chariali, guwahsti, are only authorised to sale lenovo product but they used to repair the phone in their shop with duplicate parts due to which my lenovo phone got spoilt. So, today when the lenovo customer came and asked about the cost to repair her lenovo broken screen the shop owner told her to repair at his shop which will cost her lesser than repairing it at lenovo authorised service centre. Is it through, how the authorised dealer to sale the phone can mislead the customer to repair at his private store who are authorised only to sale the product. Those authorised dealer who can only sale the product should not allot to do service at the same store for which they are only ollowed to sale the product and not to do repairing work with duplicate spares part. The company should take action against the m. K communication store. This store keep multi-brand including samsung, vivo, oppo, lava etc and doing the same things with all the brand.

I purchased my lenovo k4 note @ amazon on 25th oct 2016. After i updated its first update the phone started acting weird. It doesnt power on but just shows the boot screen, after trying for 5 times or more it would switch on. I took it to nearest lenovo store and they tell the mother board is faulty and it would cost me 6000 rupees. Even under warranty. What is the purpose of buying the mobile for 9999 rupess and getting it repaired for 6k. Lenovo india please solve my issue.

Dear Sir,

I wish to complain about My Mobile Lenovo Z2 Plus that I have purchased on 5th Oct 2016 from AMAZON.IN

I am complaining because It is not working properly. It is Heating a lot. Battery is draining very fast. I always feel the heat of the phone. To resolve this problem I would like you to request you to solve my problem or replace my phone or give me my money back.

When I first learned of this problem, I contacted Lenovo Service centre in Sahara Mall Gurgaon, and was told that nothing could be done about my problem. They were saying that phone is damaged from charging point so it is out of warranty and I want to tell you that charging point is working and very much fine condition is there except few scratches. Their behaviour was very rude. They have mentioned in complaint letter as it is out of warranty and They have misbehaved with me. I believe that this response is unfair because I have my right to complain against my phone which is in warranty. I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem.

I purchase this lenovo k3 note on[protected], from flipkart. Order ID: OD[protected].
My mobile not taking charge when it is switch on. This mobile is under warranty period but in lenove service center, they told me, my mobile charging port is broken, and they told me to change the mobile board of Rs 7000. My warranty end on[protected]. What I can do? Is flipkalt salled me fake warranty product. Reply me.

Complaint No: SOIN[protected]
IME No: [protected]
Model: Vibe P1a42&P1a41
Serial: HB0MAHLZ
I had given my mobile for faulty problem on 06/03/17 till now no one is supporting me to get my mobile back service centre/customer care nobody is responding properly please help me out to get my mobile back

Really very worst service providing by lenovo ever seen

Hi team,

I had purchased my mobile [ motorola 4 g plus] from amazon on 4th feb' 2017. Within 2 months, it went completely shut down. I reported this immediately with motorola helpdesk who suggested me to carry the mobile in any one of the local service center as there is nothing they could do remotely since the mobile is completely shut down.

I submitted with mobile with local service center in mysore [ sumrudi infocom services], high park building with iem reference : [protected] on 4th april. I was told if there is any hardware issue observed it might take a week's time to fix this. However even after 2 weeks that service center had not received any spare mother board identified as faulty. Every time i have been contacted service center, i have been given false promises that the spare is already received and it should be delivered in a day or 2 but this had not happened till now. When contacted today i am told that spares are not received yet. Not sure what's the actual status.
Request you to look into the issue urgently.

Regards/abhishek
[protected]

Kindly inform us whether original battery can be obtained or you can send to me. We are unable to get battery neither from service centre nor from market. The purchase was through amazon in 17.04.2016.

Battery is getting discharged so early and need to be replaced. An early action is much needed.

[protected]@gmail.com
[protected]
H no 955, sec 21 d faridabad-121012.

Few days back my phone power button got broken and the switch as well all, when i visited the service centre kolkata, dhakuria for its repair they u need to change entire phone freciar (Cover) of phone which cost around 3200 half of the price of the phone... So i avoid, it i ask them only to repair the switch. But after the phone service now, phone is hanging a charging not happening property it seems that service centre guys done it intentionally to fulfil their target. Kindly contact me [protected]... And solve my problem immediately, or else i will take legal action against this issue. Kindly contact me as soon as possible my mail id : [protected]@gmail.com [protected]@ [protected].

Hi Motorola team,
My name is Madhav Gawade from pune, I am software professional and soon travelling abroad for 6 months. my previous phone developed some problem due to which I purchased moto G5 plus without any second thought. Placed order on flipkart on 30th march 2017 and delivered to me on 1st April. After 12 days of minimal use its screen started flickering to the point to which it was hard to operate mobile apps and functions. I have submitted my phone to Kavya Enterprises Motorola care centre pune and get now that it will be repaired and not replaced. Also to repair it they will need 10 working days. Care centre agent told me you’ll be receiving call from or repair department regarding your phone repair date & status, still now I did not receive any call from them. Now am traveling abroad on 22nd April and not sure when can expect my phone to be repaired. The whole purpose of purchasing this phone was to travel without any complications in mobile communication. If repair is not done before 21st April this phone would be useless to me. This is my first Motorola product and regret my purchase.

Device: Moto G5 plus
IMEI : [protected]
Date of incident: 13 April 2017
Problem Details: screen flickering.
Desirable resolution : Repair before 21 April or Refund for the product.
Contact Details :
Madhav Gawade
B-3 404 Vishal leela Residency.
Mobile: [protected]
Email: madhav.[protected]@gmail.com
Kharadi, Pune 411014

Sirs, In message, date is not appearing suddenly. After 10 Apr'17, messages received in my mobile shows only day & time. But no date. How do I know the message is received on which date.
Your service centre at coimbatore is helpless. Also the seller.
I want solution or replacement of good set or refund of Rs.15000.00
Urgent.
Santhanam, [protected]

I had purchased k6 note, after 2 days I faced problem regarding hang, touch problem, heat up mobile ..

And the most surprising thing is that, service centre Dehradun person said it is a eleelectron device so we can't do anything.

What a great answer to me ...

I will never ever suggest anyone to purchase the Lenovo product

I would never do this mistake and I also post a complaint to consumer court against this company product and their customer service.

I ordered lenovo vibe K5 note from flipkart. I received the product on 13th october 2016. Its been 6 months and i am facing a problem with the handset. The "mike has become week" and voice is not properly heard on the other side. I searched for many lenovo stores but couldnt find any. Its either closed or the store does not consider warranty.
I request you to please revert back soon with where should i go to get the repair done since its in warranty.

Hi,
I purchased Lenovo Laptop and after 2 years, few keys are not working.
I went to Authorized service centre Hitech Informatics Pvt Ltd, Old airport road, in Bangalore . They checked and confirmed me key board has to replace.

They said we will send quotation for new laptop keyboard.
I waited for their quotation mail but did not received till 2 weeks. meantime I checked with my old laptop keyboard which is working but few keys are gone.so I replaced with new keyboard few months back. I checked with that also but same issue few keys are not working. so I came to conclude my laptop issue with some other else, not with keyboard.

I went to another authorized Lenovo service centre this time which is located at Jayanagar 4TH block, Bangalore.

they checked and confirmed me the same issues with keyboard and charged around 800 for diagnose and they said we will send quotation. after few days they sent quotation and given confirmation. after 2 weeks they called me and informed keyboard is ready.

I went to service centre and they given keyboard which is different colour. I rejected that colour and asked same colour. they asked me to wait one day . so I went next day . this time they brought same colour keyboard but the issues is same few keys are not working. Again they checked and said issues with motherboard, not with keyboard.

I lost my patients and believes, I do not know anything with Laptop hardware but I came to know issue with something else, not with keyboard with my knowledge .

these technician are experienced peoples and working in Authorized service centre.
I am not sure this services canters are running with experienced employees are not.

only 2 authorized service centers in Bangalore both employees are not diagnosed properly. My time is waste, my money is waste but not fixed the issues till now.

I choose wrong brand laptop ? wher do I go now to fix my issues?

please suggest me now.

Maine 8 month pehle lenovo k5 vibe plus mobile liya tha jo ki dead ho gaya fir care solution service center m mobile dala tha sudharne 25/04/17 ko unhone kaha ki 10/04/17 ko mobile de denge uske baad 10 ko baat hui to kehne lage 14 ko denge uske baad 14 ko kehne lage ki 1 mahina bhi lag sakta hai or 2 mahina bhi inke dono phone no [protected] jo ki owner ka no hai service me nahi hai or dusra no[protected] kabhi nahi lagta utha lete ha to rakh dete hai baat nahi karte lenovo ek no ghatiya compony hai kabhi bhi iske mbile na le
SOIN[protected]
contact no reg-[protected]

Hello
i am jasim
my phone's contacts is going blank whenever i play clash of clans and comes back after a long time so i deleted all the games including clash of clans and unwanted software but now my phone is still not showing the important contacts it has been 1 day now plss help me lenovo company please ...
and also my phone is hang or stops responding when i am on a call so i cant cut the call and i have to take the battery and keep it again to restart it i buyed my lenovo phone 15 june 2016
the problems have started about 1 and a half month agoooo
so pls help mee i am writing this complaint on 15 april 2017

Mobile automatically getting restarted after ending a call or after disconnecting a call, automatically screen is not responding, after getting restarted it is working again, Lot of times my mobile is getting restarted automatically and hanging a lot, still my mobile is in warranty, already I had went to customer care two times regarding network connectivity issues.

I was submit my mobile on lenovo service centre before 2 months.he didn't give my mobile . When i call on mathura service centre. then the number is going switch off please do something by that i get my mobile back...and my mobile submit on lenovo service centre 16/02/2017 please say them to give my mobile back from mathura u.p
Name: Nitin Singhal
Serial code:3968

Dear Sir,

I am having very bad experience with Lenovo Service Center (CWD-226 M2 Mobicare LLP) at Prime Mall, Vile Parle, Mumbai.

I have given my Moto G4 Plus for repair and now it is 3rd week I am yet to receive any update from them.
Tried calling([protected]/[protected]) them and visited them but in vain, the customer service team at this center are very unprofessional, pathetic and are least bothered about the customer's pain.

Request you to please help me to get my mobile repaired and request the service center to contact me with a update.

Regards,
Tarun

The USB 3 slot in my laptop - Lenovo G50-80, Model No.: 80E5. has stopped responding suddenly OR is acting weird. And by that I mean that when I connect my USB mouse, it's light glows but the cursor doesn't move; not only this but when I connect any hard disk : the light in hard disk switches on but it does not read or write, it doesn't show in My Computer that any hard drive is connected.
I tried this thing with different drives and most of the times it fails to recognize.

Plus the lappy gets extremely heated (the area right of the mouse-pad) when I start heavy multi-tasking (like using MATLAB, Multisim and Chrome together) (that is OK) but the thing is sometimes it even gets heated while I'm just listening to music.

My name is Srikanth I bought Lenovo mobile I have warranty my mobile Power button not working due to physical damage that's my mistake but my mobile had speaker problem it should cover under warranty but they collected money for speaker repair and now mobile is over heating we can put dosa and omlet on mobile it is heating that much.customer care people playing with me. I am calling them since two months but they are not solving my problem and they spoke with me nearly 57 hours upto now I didn't spoke this much time with my girlfriend. The photos which I attached shows that at 3:33 pm battery is 91% at 3:49 pm battery is 3%. You know my work and my job calling customer care and going Lenovo mobile service centres.please take some severe action on Lenovo customer care. The main issue created by the Lenovo service centre name is SS ELECTRONICS, SHOP NO.1, HARDY COMPLEX, OPPOSITE TO CHERMAS, SECUNDERABAD, HYDERABAD. please take action on Lenovo mobile customer care service and Hyderabad Lenovo​ mobile service centre