Lenovo Complaints & Reviews

I had purchased k6 note, after 2 days I faced problem regarding hang, touch problem, heat up mobile ..

And the most surprising thing is that, service centre Dehradun person said it is a eleelectron device so we can't do anything.

What a great answer to me ...

I will never ever suggest anyone to purchase the Lenovo product

I would never do this mistake and I also post a complaint to consumer court against this company product and their customer service.

I ordered lenovo vibe K5 note from flipkart. I received the product on 13th october 2016. Its been 6 months and i am facing a problem with the handset. The "mike has become week" and voice is not properly heard on the other side. I searched for many lenovo stores but couldnt find any. Its either closed or the store does not consider warranty.
I request you to please revert back soon with where should i go to get the repair done since its in warranty.

Hi,
I purchased Lenovo Laptop and after 2 years, few keys are not working.
I went to Authorized service centre Hitech Informatics Pvt Ltd, Old airport road, in Bangalore . They checked and confirmed me key board has to replace.

They said we will send quotation for new laptop keyboard.
I waited for their quotation mail but did not received till 2 weeks. meantime I checked with my old laptop keyboard which is working but few keys are gone.so I replaced with new keyboard few months back. I checked with that also but same issue few keys are not working. so I came to conclude my laptop issue with some other else, not with keyboard.

I went to another authorized Lenovo service centre this time which is located at Jayanagar 4TH block, Bangalore.

they checked and confirmed me the same issues with keyboard and charged around 800 for diagnose and they said we will send quotation. after few days they sent quotation and given confirmation. after 2 weeks they called me and informed keyboard is ready.

I went to service centre and they given keyboard which is different colour. I rejected that colour and asked same colour. they asked me to wait one day . so I went next day . this time they brought same colour keyboard but the issues is same few keys are not working. Again they checked and said issues with motherboard, not with keyboard.

I lost my patients and believes, I do not know anything with Laptop hardware but I came to know issue with something else, not with keyboard with my knowledge .

these technician are experienced peoples and working in Authorized service centre.
I am not sure this services canters are running with experienced employees are not.

only 2 authorized service centers in Bangalore both employees are not diagnosed properly. My time is waste, my money is waste but not fixed the issues till now.

I choose wrong brand laptop ? wher do I go now to fix my issues?

please suggest me now.

Maine 8 month pehle lenovo k5 vibe plus mobile liya tha jo ki dead ho gaya fir care solution service center m mobile dala tha sudharne 25/04/17 ko unhone kaha ki 10/04/17 ko mobile de denge uske baad 10 ko baat hui to kehne lage 14 ko denge uske baad 14 ko kehne lage ki 1 mahina bhi lag sakta hai or 2 mahina bhi inke dono phone no [protected] jo ki owner ka no hai service me nahi hai or dusra no[protected] kabhi nahi lagta utha lete ha to rakh dete hai baat nahi karte lenovo ek no ghatiya compony hai kabhi bhi iske mbile na le
SOIN[protected]
contact no reg-[protected]

Hello
i am jasim
my phone's contacts is going blank whenever i play clash of clans and comes back after a long time so i deleted all the games including clash of clans and unwanted software but now my phone is still not showing the important contacts it has been 1 day now plss help me lenovo company please ...
and also my phone is hang or stops responding when i am on a call so i cant cut the call and i have to take the battery and keep it again to restart it i buyed my lenovo phone 15 june 2016
the problems have started about 1 and a half month agoooo
so pls help mee i am writing this complaint on 15 april 2017

Mobile automatically getting restarted after ending a call or after disconnecting a call, automatically screen is not responding, after getting restarted it is working again, Lot of times my mobile is getting restarted automatically and hanging a lot, still my mobile is in warranty, already I had went to customer care two times regarding network connectivity issues.

I was submit my mobile on lenovo service centre before 2 months.he didn't give my mobile . When i call on mathura service centre. then the number is going switch off please do something by that i get my mobile back...and my mobile submit on lenovo service centre 16/02/2017 please say them to give my mobile back from mathura u.p
Name: Nitin Singhal
Serial code:3968

Dear Sir,

I am having very bad experience with Lenovo Service Center (CWD-226 M2 Mobicare LLP) at Prime Mall, Vile Parle, Mumbai.

I have given my Moto G4 Plus for repair and now it is 3rd week I am yet to receive any update from them.
Tried calling([protected]/[protected]) them and visited them but in vain, the customer service team at this center are very unprofessional, pathetic and are least bothered about the customer's pain.

Request you to please help me to get my mobile repaired and request the service center to contact me with a update.

Regards,
Tarun

The USB 3 slot in my laptop - Lenovo G50-80, Model No.: 80E5. has stopped responding suddenly OR is acting weird. And by that I mean that when I connect my USB mouse, it's light glows but the cursor doesn't move; not only this but when I connect any hard disk : the light in hard disk switches on but it does not read or write, it doesn't show in My Computer that any hard drive is connected.
I tried this thing with different drives and most of the times it fails to recognize.

Plus the lappy gets extremely heated (the area right of the mouse-pad) when I start heavy multi-tasking (like using MATLAB, Multisim and Chrome together) (that is OK) but the thing is sometimes it even gets heated while I'm just listening to music.

My name is Srikanth I bought Lenovo mobile I have warranty my mobile Power button not working due to physical damage that's my mistake but my mobile had speaker problem it should cover under warranty but they collected money for speaker repair and now mobile is over heating we can put dosa and omlet on mobile it is heating that much.customer care people playing with me. I am calling them since two months but they are not solving my problem and they spoke with me nearly 57 hours upto now I didn't spoke this much time with my girlfriend. The photos which I attached shows that at 3:33 pm battery is 91% at 3:49 pm battery is 3%. You know my work and my job calling customer care and going Lenovo mobile service centres.please take some severe action on Lenovo customer care. The main issue created by the Lenovo service centre name is SS ELECTRONICS, SHOP NO.1, HARDY COMPLEX, OPPOSITE TO CHERMAS, SECUNDERABAD, HYDERABAD. please take action on Lenovo mobile customer care service and Hyderabad Lenovo​ mobile service centre

Dear Sir/Madam,

I have purchased Lenovo Zuk Z2 plus on 26 September 2016.My handset got dead on 14th January 2017.I went to service center and they told me that the motherboard have to be replaced. I said okay and I got the mobile on 28th of January 2017.Again on march my mobile had heating issue.I again went to the service center and they checked and told me it will take 5 days to verify. I got the mobile on the 5th day.Now again on 7th April 2017 my mobile is dead.I am forwarding the job sheet.

Sir, I have submitted my phone to your Noida service center on March 21, 2017.My serial no is [protected] and there is an issue of display in my phone and that executive told me that my display will change in warranty but now they are saying display can't change in warranty and now they are not giving my phone back to me and saying your serial no. is not found.
I want my phone back with fresh display as at the time of submitting them, my phone was in warranty.

I have given my mobile for servicing the detective camera clarity 2 months back
But the service center have been holding the phone from 2 months and postponing the delivery . They have been saying that its the mother board problem and the board need to come from lenovo company .I am wondering why would it not come from 2 months.Its so annoying for me to visit daily to the service center and waste my time. I need it as soon as possible or else I ll be going to consumer court for the losses.(my mobile is within warranty)

Sir, Please Resolve my issue. My problem is too big, the problem is that recently I visited Lenovo Service Center for Repairing a fingerprint Scanner But They finally try to resolve but many others Problem persists I don't know what to do? Please Replace my Mobile I am very Frustrated because I visited So many times but they cannot resolve my Problem and also they take too much time to Repair but finally they CAN'T Bloody useless Fellow!

Brought a lenovo P2a[protected] from flipkart gave for authorised service center for software issue app closes immediately when opened service center is in Rajajinagar 1 st block bangalore on 4/4/17 they have not been able to give a answer as to why it takes so long today 11-4-17 the are telling me that this might take 2-3 weeks as the parent company is working on a bug in this model.

I, prashant prajapati from kanjari leaving in Vadodara on rent, I bought lenovo phab 2 plus from Amazon, delivered on 11/03/2017.After 20 days phablet overheating during charging, normal use like camera use, during phone call etc.Due to problems mentioned above, I went lenovo service center, they told to kept in service center, I kept at service center about 3-4 hours and they told me problem resolved but after 4 days another problem came that was phablet taking almost 7 hours to charge 100% battery without any usage not even single phone call then again I went service center and again they were told to kept phablet at service center and I kept it for 1 day but problem still not resolved and I also kept phablet in present of service center representative for 1hour n battery charged only 15%...still they telling kept at service center..worst service provider by lenovo n also rude behaviour from service center person...pls take necessary action against service center...very bad lenovo I don't expect like this...thank you.
Whoever read my post never buy any lenovo product and don't suggest anyone to buy...This is strong recommendation for buyer...hell lenovo...

Hi Team,

I tried to contact the support team through email, which was not successful and hence I need to raise my issue here.

I got my phone last year and its working fine. The issue is I have forgot my security pin, which is needed to add/delete any account from the phone. eg. To add a gmail account, it prompts for the security pin, which i don't remember. For the past one week, I tried many combinations i could remember, but it didnt click.

Kindly provide me with a solution for this. Would be helpful if done at the earliest, I hope its clear from my side.

Pls let me know if further details is needed.

THanks

Vidhya

Hi,

I brought a brand new Lenovo laptop, on 10/03/2017 from an authorized Lenovo store from nehru place, new delhi.

Now i have been facing issues with this laptop from the day 1. The mouse pad/touch pad is not working properly. The windows are not getting updated. The whole system is running slow though it has got 8GB RAM. Its getting hanged continuously. I have been very patience and have been contacting the Lenovo customer care for more than 2 weeks. None of them were able to solve the issue after doing all the troubleshooting by taking remote access. After that they send an engineer to my place to check the issue. I even did the "1 key recovery" twice, and even the engineer did it. Still the issue remains. He even formatted the complete laptop and done a clean installation of windows and the issue is still not resolved. Now today one of their executive said that" its a starting level laptop so it won't work fast".

Now i have been using laptops for years and i know what a normal speed of a laptop is.

So now if they are saying that this problem is normal in your basic edition laptops and moreover non of their engineer is able to solve the issue, and above all my work is also getting hampered by spending most of my time with Lenovo, so please refund me the complete amount and please take back your so called "STARTING LEVEL LAPTOP".

I have mailed them also, even they are saying they cant help me.
Their laptop is faulty, and they cant help me with that. It means they are making fool of the customer. I am really tensed because of this and getting headaches. It seems i have wasted my hard earned money. I am really depressed.

Sir
I took a Lenovo mobile, Lenovo vibe k5 plus (3GB) it's been a week now, I am unable use it properly. Its Battery not running. and this phone is hanging too much, Video play If so, the video stops and stops.
I have shown it once in the service center, I did not got from there​.
Sir, I can not go every time service center. so I am kindly requesting you to please return my phone!

Name
Mathura prasad Vishwakarma
Email [protected]@gmail.com
Mob [protected]

I purchased a Lenovo thinkpad e460 (serial no.- PF0I1C4L)on 6.08.16, from the onset I have been facing problems with wifi connectivity, excess RAM usage (while doing basic operations), problems about the slowness of the machine and so on and registered my complain with lenovo support within 7 days ( 3rd or 4th day of purchase). Initially there was a bit hiccup about the registration of the product also (warranty was supposed to be for 3 years, instead it showed for one year), but that was resolved. So after contact, I was assured that the problem was software related not a hardware related, so upgrading windows 10 and the drivers will resolve the issue. But after several session of remote control, none of the problems were resolved. During this time none of the team spoke about the lenovo India return policy that, it can be done within 7 days of purchase only. During this time I asked for a full refund but I was assured that the issue is a driver related one. So after several sessions when the problems were not resolved and I asked for a full refund (to commercialts) on day14. I was told by my the lenovo authorized dealer, ALCO INFOTECH that I can ask for a refund within 30 days and there is no clear return policy mentioned anywhere by lenovo India. I asked over the phone for refund within this 7 days but not through mail, but I was assured the problem was software related not hardware related one. But they suppressed any information about the return policy. After long persistence they changed the wifi card (albeit not an intel one, which was originally what I paid for) and they even tried to change the motherboard and display. So what remains? Still they did not give me refund. Today to my dismay I am finding that keys are falling off. My laptop is slow considering it has 6th generation i7 processor. Now the bluetooth is also not working. I am seeking full refund or full replacement of my laptop as I feel have been cheated and lenovo from outset knew that it was a faulty product, did not mention the return policy after initial contact. I am attaching the documents u can go through.