Lenovo Complaints & Reviews

I have purchased Lenovo K6 note 32GB Invoice S85F3B/16-17/6173 Inoive Date 9Feb2017 IMEI#[protected]. this is the second time we are writing to you and the smart phone is getting hanged and the speaker voice is getting break and its irradiating to listing to music kindly get the piece replaced as every week its getting one or the other problem.
please help me to get the issue resolved on priority by getting the hand set replaced

I have purchased lenovo k4note vibe from Amazon on 23 April 2016 Iam very much upset about that phone it's touch is not working and phone was hanging I want get replace my phone please give me a solution please contact me very fast I don't have any service center near my area IN VOICE NO= KA-BLR[protected]. ORDER ID=.[protected]. Old contact me =[protected]

I bought lenovo vibe K5 in june 2016 but the problems start within 5 month (i.e. mobile was automatically restarting and also it was automatically operating and it had some touch problems. But unfortunately I was not able to repair it immediately. So in January 2017 I took this mobile to Lenovo Care centre at Hardy Complex, M G road Secunderabad and this is my serial no. SOIN[protected], the person from lenovo care said that they will repair it within 4-5 days but it took near about 20 days to repair my mobile. But again within a month mobile has started same problem. Though they have taken enough time to repair it but they fail do so as mobile is having same issue. This was my worst experience and I will never ever buy any Lenovo mobile. Or I will not even suggest to buy Lenovo.

Aniket K.
[protected]

I buy Lenovo vibe X3...They tell me that it's a flagship feature phone of Lenovo...It uses Snapdragon 808 processor on it..It support s volte...But they tell me that their updatetion is complete after marshmallow update...But I pay 20k for this phone...So I have the right to get volte update ...So Lenovo should give me the update.. Otherwise I will be a number one enemy of Lenovo phones...And I will be attack Lenovo everywhere like Facebook Amazon Flipkart Twitter WhatsApp Google and everywhere...

Vibe x3 is a flagship device from Lenovo which was launched on nov 15 retailed from January 16, i hv bought it as it was a flagship i thought it would get updates but till june 30 ihv received 3 updates 1minor 2 fix to that update as there were issues 3 is the MM .I was hoping security updates volte as the low & mid range devices got them but they didn't provide any updates till March 15th but suddenly stopped support by changing upgrade status to complete ​which means no further updates.They have cheated us by stating it as Flagship i felt this is the only place we get justice for what we paid for.

Kadam marketing limited (Authorised dealers of lenovo), g-3, aggarwal bhawan, nehru place, new delhi - 110019 sold me a laptop (Lenovo ideapad 110-15ibr0) on[protected] at inr 23, 900.00, where as it's clearly written on the box the mrp is inr 23, 290.00 (Inclusive of all taxes).
When confronted they say we receive laptops at a price more than mrp only and lenovo does this because it helps them in saving custom duty and we give freebies and we charge for that. If so, then why do you call your thing freebies.
This is not at all acceptable at any cost.

Worst post sales service by lenovo. I have lenovo zuk z1 from last 6 months but getting hang issue & mobile automatically getting switched off from last 4 months. I have called the call & they diverted me on technical support. But the dame is use less. They have just sent a mailer & saying that u have to format the phone but the same issue is not resolved. Also sometimes facing issue where display is not coming during incoming call. Trust me very bad service and totally disappointed with lenovo zuk z1 mobile.

I bought a mobile phone lenovo a606 on 9.01.2016 from the seller sc corsar online, bucharest, romania.
This lenovo product proved to be a total failure. I sent it 2 times through the seller, at the service center agreed by lenovo (Sc depanero), bucharest, romania.
The phone was a total mess, it stopped in the middle of calls, more windows opened in the same time, the screen rotated even if i had set it not to rotate, half screen was black, the system fell by itself, etc
2 times this service center of lenovo did "resofting", a scam because after 2 months the old faults came back, not using the original lenovo soft as i got many not needed apps in russian, apps which were not in the original soft.
On the 28.02, 2017 i sent it back to the seller to solve again the same problems. They said that if they don't repair in 15 days they reimburse or change for a new phone. More than 15 days passed and finally one day they announced me that they changed the "base plate", but who can believe them if they haven't provided a certificate to see that they used lenovo original parts.
The seller i. E. Sc corsar online and the service sc depanero, both from bucharest, romania a doing a bad advertise for the brand lenovo. My family will never ever buy this brand and i will tell all our friends and their friends to avoid buying the lenovo products. Hear lenovo group??? Shame on lenovo group!

I bought my phone on 19 may2016 and within 1 month (6jun2016) phone started network issue for that service center people kept for a month and after that change the motherbord even i asked for phone change

After 6months (Nov/dec2016) again phone came up with problem related to battery and charging and service center (S v teleservice, chennai) has done some software update and issue resolved temporarily.

In next 2 (Jan2017) month again phone has an issue regarding charging and rebooting automatically, i went to service center (S v teleservice, chennai) on 18 feb and they told like its charging point damaged because of liquid issue. 2 month before when i went for the same problem that time there was no liquid issue but now its liquid issue? How come i didnt understand.

I know they were lying. I faught for warranty and service center people suggested me to mail lenovo care for warranty and i did but no response from service center and lenovo care. From 18 feb to 3rd march this much of time they took just for reply from lenovo. And today i got mail like they are not going to consider my phone under warranty.

I just want to say one thing, my phone never fail down in water then how they can say its liquid damage. It could be something produce inside the phone or circuit that is not my fault. And if it is liquid damage for charging point then i want to ask a question why it is not liquid damage for earphone point or mike or sound system ; these are also externally open points.

Phone rebooting is the problem and for that they are asking me to replace c type point before & that too cost 4000 rs

They are clearly running out of there job nothing else. I am suffering because of this phone from first month. I feel like its mistake i done by buying lenovo product.

Dear Forum,
I bought a brand new MobileTab through flipkart for Rs, 10999/- It came on 23.1.17. I started using from 8th Feb. It had problem with messaging and i wrote mail to customer care, could sort out. I got my new sim an started using in the tab. It started issues like audio as i can hear but the other end they cannot hear. So we sourced the service centre and gave it. Till now they have not rectified and after repeated calls they are telling some hardware issues. I asked them to replace or refund for which they are not agreeing as its not their policy. They informed its a new series of tab and they are experimenting. So please guide me how to go about it
Thank you
Saroja

Dear Sir,

It is disturbing to inform you that after being a Lenovo fan for a long time, I am not happy with the customer service. My phone is handed in the service station since 07.03.2017 for the third time with the same issue of Over heating, Battery draining, vibrate not working, biomatrix not working.
It has been repaired twice already and this is the third attempt. Unfortunately this is probably the last time before warranty so no one will touch it again if the problem continues.
I am frustrated with the customer service this far and was going to resort to the consumer forum, however, I thought it would be a good idea to write to you all and see if my phone can be replaced. I have lost my data on it three times already and I hope you appreciate the fact that it could really get frustrating losing data.

Please call me immediately at[protected] and figure a way out for me to solve my issue once and for all.

1 st time mobile repairing no. SOIN[protected] DATE :14.12.2016
2 nd time mobile repairing no. SOIN[protected] DATE : 07.03.2017

MOBILE IMEI NO . [protected]
[protected]

LENOVO SERVICE CONTECT NO. [protected]
[protected]

DATE OF PURCHASE DATE 26.06.2016

I got my phone online from flipkart in december. But suddenly it has stopped working. The phone gets hanged and switched off suddenly. I have been giving my phone for repair to the service station for the past 2 months. But they are not able to solve the problem and have no solution. i have been contacting flipkart but according to them lenovo will only solve the problem. i had contacted lenovo care but have got no response. and now its almost 3 months when their warranty time is expiring. i need solution for my problem. the phone had stopped working suddenly. nobody is taking the issue and finding solution for me. It has affected so much of my work. Kindly replace my phone.

Lenovo k6 power smartphone with 3gb RAM I bought through Flipkart.charger pin is designed in such a way that very frequently I am finding situation where I connected the pin to mobile.but it's not charging though power is available.bcz charger pin is not sitting properly.very very sensitive to minor disturbance.also sometimes after full drain of battery it's not powering on though charging indication (LED notification indicates flashing).
Inbuilt battery is one more disadvantage when we face above problems.

I bought new Lenovo Vibe K5 mobile from Flipkart on 21st January.After 9days, I had a Problem that "Low Battery Temperature Error"..I made a complaint in Flipkart.They said after 10days, Lenovo only responsible and Flipkart was not responsible..I given to service in Lenovo, they serviced.After 5days, again same error.I called Lenovo customer care & they said give it for service.. Again I given the mobile for service..15days they kept my mobile & No response when calling..

As I purchased mobile z2plus on 20.02.17. But due to receiver problem lenovo service center made a (dap) DOA to my set and I got my second new phone on 03.03.17. but still I faced some new problems to my phone ... proximitory sensor, finger sensor, switching off my phone on charging.. then I deposited my handset z2plus to service center. date 08.03.17.
I request to u to see this problem .

Hello sir/mam
i just bought lenevo k5vibe plus before 2 days, from the first day it has the problem in notification tone it is very low for gmail, face book & whatsapp msgs notifications & after plugigng head phones it its changing in low level & on adjusting in on high level it is changing itself on removing it, pls reply me the solution.coz i m getting so much offended by it coz i am not able to listen the who msgd me, it is a bad feature of your device pls notify me for the solution as soon as possible .

Dear Concern,

I am Ramesh Kumar from Visakhapatnam. I have purchased Lenovo Vibe K5 model on dated 19t December'2016 at Visakhapatnam. It is here by giving complaint against Lenovo Vibe K5 model. On 11th February'2017 my mobile get switch off due to the technical problem.

I brought my mobile to Lenovo service centre in Visakhapatnam. They replied me
mobile got problem from Motherboard so need to change motherboard and hence i have warranty for one year. I have handovered my phone to service center on dated 11th February'2017. They told me mobile should be collect after ten days. I went to service centre after ten days but my mobile did not handovered and they replied to come again and again. I went 4 times to service centre but they did not handovered my mobile. Even Though I am in follow up everyday morning and they replied will get a call in the evening before 3PM. We approach to customer care care also several times but they also replied me will take some time.

Hence I am very much dissatisfied with the product and your service. We requested you to replace new mobile with the existing mobile or else provide my mobile with repair immediately for future smooth working otherwise I will approach to consumer court. Again I am saying that very much dissatisfied with the product.

Regards,
Ramesh Kumar
Mob;[protected]

Dear Lenovo,

I remained to be a very happy user of your products, however, purchase of Lenovo Vibe K5 note mobile phone was other way round. The phone is not even 6 months old and I bought it from Flipkart. I found every feature on the phone is very promising till when I started getting the problem in its unusual hangs many times a day and sometimes even 2-3 times in a hour. This is very discouraging when I trusted the brand till so many years.
I don't want any surgery on my phone and give it back to me, rather it is more likely a software problem. Therefore, I am asking you for a replacement of the phone at its earliest.

Regards,
Dr. Diganta Das
Indian Institute of Science
Bangalore

I have a lenovo vibe k+ mobile. Date:25 Feb it is not working properly. So I go to service centre on 27 Feb they told me mobile has no problem, give us video. Then I come back home and made a vedio. On 28 Feb I again go to Rajmahal lenovo service centre n so them vedio. They refused to take my mob n say go to another Akota lenovo service centre. I m not agree with them, after talk with senior they take my mob. Yesterday I received a msg my mob is done from company. But service centre employees r not agree to give my mobile they say another 3 days after u can come.

Purchased mobile online but the same is not working after usage of few days. Even the battery is not getting charged. Pls do the needful. Call me on my mobile number or email I'd
Mobile imie code is [protected]
Imie2 no [protected]
Mobile purchased in name of Pramod Dodeja online through EBay in month of Jaunary 2017. It even didn't worked well for more than 1month. Need to resolve it urgently. Also let me know service center near my zipcode