Lenskart Complaints & Reviews

This is to discuss about my awful experience at Lenskart - dont know how people are rating them so high. My order: [protected] was placed after their person came for home eye checkup and collected all details for measurement and submitted. First of all, he committed 30% discount and then, while paying money - he told its not applicable. As I already spent 2 hours with him, I just continued to pay huge amount. Then, the specs came after few days and worst is: It doesnt even fit in size even after their person only took sizing and submitted. When I asked, they told me to go to Lenskart store in my city and get it fixed. When I went to their store, the person tried to fix it and just broke! (I can understand what is the third-class quality at such high price). Then, he told me - not to worry - as its broken by their person, I can just take photos, take intimation from Lenskart for return and send it to them. They will process full refund and then, I can take new one at their store. I did the same and got approval for sending it back (Return ID: 706442) and then, they called me and said that I have broken it myself - if their person have broken it, where is the PROOF!? I should not have taken it back (though in that case, I could not have sent it back too and lose amount!) - so, I am dishonest, liar and I should forget my money. After spending 15 days of time with these guys, I lost many hours in calling these guys and finally, Rs. 5000 approx. As I could not wait for lenses that much, I got it done with local shop in Rs. 750 which is thousand times better than Lenskart. They have crossed all limits for humiliation and I am planning to lodge complain in consumer care - not only for Rs. 5K but compensation for humiliation too.

Respected SIR, I have ordered for Vincent chase sunglasses with power on[protected] order no:[protected] using hdfc debit card and 474 has been deducted from my account.now it is showing cash on delivery option has been selected. Pls do the needful thing.. I will be attaching the copy of proof for money transaction.

False commitment and poor service:- After getting too many advertisement mails and messages of Lenskart regarding first free frame or first free lens I finally decided to go for it ( Via order no. #[protected]) but all went wrong. First :- Eye check done totally wrong with a difference of -.25 on both eyes Second :- I ordered for a Vincent Chase Top Guns VC 5158/P Black Grey Gradient but received and yellow color shade glass. Third :- On the same time when I received the product I immediately called them up and request for exchange my product with what I have ordered but they asked me extra money. That I denied and asked for return my money. I made this request on 7 Nov. and they picked their product on next day but till now I have not received my money back. You are very quick in taking the payment but not quick in returning the same. I called up many times and remind for payment return but still you give me store credit. What I will do of store credit if i don't like your service. Sandeep Kumar [protected] [protected]@gmail.com

I have oredered Jacob John Frame with free lens offer from Lenskart on 29/10/2015 (Order ID: [protected]). The product has been delivered to me on 04/11/2015. The Frame was misaligned and logo was defective hence i requested for return on 06/11/2015. The product was delivered at lenskart end on 09/11/2015. They promised me that they will quality check for frame and amount will be refunded in my bank account within 5-6 working days. But when i call to their executive they keep repeating the same thing:"The product is under quality check". I am tired of asking them to refund the whole amount earliest. Looking forward your support to get me it soon.

I purchased an eyeglass vincent chase vegabond vc 6510 from lenskart.com clubbed with a

free sunglass offer. We paid Rs 1413 while receiving the COD order. The eyeglasses were

of incorrect powers so were of no use. we returned the product but it has been 1.5

months they are not providing the vincent chase eyeglass with progressive lens along

with free sunglass, neither they are returning the money.

Kindly help me in getting my eyeglasses and free sunglass.


It has been months my father is without a sunglass. I have spent hours talking to

customer care and writing several mails. They think Indian government has no power and

company's like them can do anything with the consumer. They keep on changing terms and

condition on website everyday. Theie customer support is always busy and no response. we

have been really harrased. We want the promised products. We have full proofs in the

form of mails.

I ordered a glass with frame under Rs.299 offer, but i got a frame with broken andit was looking like pasted already. When i asked for its replacement, Lenskart neglected to provide the replacement, they are saying this offer does not comes under the replacement policy.
we can't do anything.
Is there any chance to take legal option on lenskart ?

order #[protected]

Below is the conversation with lenskart representative
Hi Ravi,

Thank you writing to us.
I am your Resolution Officer, this is with reference to your order #[protected].
This is to inform you that the above mentioned order is non returnable. Further, i will request you to kindly click on the below link to check terms and condition mentioned below for the same:-
http://offers.lenskart.com/special-offer

For faster resolution, please login to our New Customer Support Widget ( Orange coloured ) tab available on the left hand side of our website and let us know your query / concern in a simplified manner.


Happy to help
Manish
Resolution Officer

I have purchased power glass from lenskart on 13-oct-15; the product I received on 19-10-15; their was sizing issue with the product; So reach their customer care asked for the help regarding the issue, they took a request on exchange of the product & the product was taken within next 2 days, I had also placed the order on store credit, I also told my issues with sizing and the care representative helped me for same resizing the lenses. From next day onwards I'm receiving calls from lenskart regarding the size. This size that size. Daily. On 29-10-15; again I got the call and they cancelled my order. While asking for refund the amount they told me to wait for a week to receive a link email in which I have to share my bank details. Then they will take another week to refund the amount.

I have ordered an eye frame and it is broken and pasted by fevi kwik.when i asked customer care to replace it they are saying we are not responsible for problem because we have quality checked i dont know what they checked.I just want to take legal action against them can anyone help me for that. Although they have 15 days return policy but they are not accepting my complaint.

I have purchased Frame (free) & glasses from Lenskart (Order No.:[protected]) on 29 September 2015. Uploaded my prescription along with glass width & height on 30 September 2015. However they did not honored my request for the glass width & height specifications. Then I have return the product on 3 October 2015 which have reach to Lenskart on 6 October 2015. Again received the product on 17 October 2015, however this time they have reduced only width of the glasses and not made any changes in the height of the glasses. Now they are telling that glass size are made as per my request however which is not the case. Now I have request them to change the height of the glass but they are denying to change it and provide me store credit with some days of validity.

Y customer complaint no is [protected]. I have been dealing with Lenskart since last 2 months. They are not able to provide any result. First they gave me a false assurance that the product will be delivered on time. It did not obviously. Then I want it to be couriered to United States, they said they will, took them one month to do that (Not sure why?). I asked for the shipping charges to be waived off coz of all my waste of time and additional expense incurred to me due inability of Lenskart to serve on time. They said they will waive of shipping charge. 15 days later they asked me to pay the shipping charge. The total time for all this process- 2 months. And I did not get a refund yet! I want to take legal action against Lenskart. 2 months my money is still with Lenskart and I do not have the product with me. I didnt get the refund yet. Not sure if I will eve get the product

Hi Team, Please be noted that we have to spectacles of lenskart with us for 3-4 months now. The lens quality is very poor. They are scratch prone and seems quite blur. Kindly advise a solution or replace them. Regards, Ruchika Gupta [protected]

My Order No was [protected] Details: I got damaged glasses and now they have increased the prices of lenses and asking me to pay around 100 bucks more to get the good conditioned glasses. Its been around 2 weeks and they are not ready to provide any resolution to my problem. Very bad experience with Lenskart.

Hi Team,

I was never your member and will never be one as well. I received a SMS from 'MD-LNSKRT' on 14th Oct, 2015 @ 07:32 pm which reads,

"Your Account is credited with Rs 500. Use it now to get your first frame free + Extra 500 Off @ www.lenskart.com/frame Use Code GIFT-REGI7-5VZ-Y0QMOT @checkout"

Request you to respect the privacy of others and not to resort to such cheap marketing techniques. I have also reported this to the telecom regulatory authority as my number is on the National Do Not Disturb list and such messages are strictly not acceptable. As already mentioned, I was never your member and with cheap marketing gimmicks like these.. I will never ever become your member as well.

This has reference to the complaint booked on your website with reference number. The number and email address to be removed from all your lists has been mentioned in the mail sent to you with these reference numbers.

https://lenskartinc.freshdesk.com/helpdesk/tickets/948439

https://lenskartinc.freshdesk.com/helpdesk/tickets/948444

Regards,
Vinod. C.

I placed an order with Lens cart on 13.09.2015 through Mr.Augestin (91-[protected]) who visited my Home an took the orderno.. #[protected] after checking my Eyes. After 15 days the specks came & I paid R.s3780.00 cash. When I tried the glass, I was shocked, that I could not read a book & see letters on Computer monitor. I called him for rectification, but he is dodging by not attending or disconnecting . I wish to convey that I must be compensated / refunded the full amount. This nothing but royal cheating. I am a senior citizen (64 YRS OLD) & STILL WORKING IN Marketing line. I could not read the Bus Noor sending mails with lot of mistakes.

Order not dispatched after one month Order No : [protected] I ordered 6 pairs of contact lenses(bausch and Lomb) from lenskart and had given delivery address wrongly by mistake. I contacted them to modify the same and they took 10-15 days to modify that and they took in a Return to origin(RTO) request a month back. I am in dire need of the contact lenses as my old pack has already expired and these people haven't done anything to dispatch it to chennai from Dehi. Poor service and I am moving consumer court soon.

Hi Lenkart Management,

I have just called ur your helpline from my phone No. [protected]. Please listen to the recorded audio aswell to get insights.

I hv purchased a voucher with Valid until: 30 sept, Its written over there valid until/Use by 30 sept. When I used the coupon on 30sept night, it didnt work. Because you have expired the coupon on 29sept midnight itself which u claim 12 AM 30sept.

Pls note that this is misleading, I have recorded my last call with lenskart where intially they agreed that voucher should wotk on 30 sept evening/night also.

Pls check and get back on this escalated compliant.

Aman
[protected]

I ordered a glass with frame under Rs.249 offer, but i got a frame with broken and pasted already. When i asked for its replacement, Lenskart neglected to provide the replacement, but provided the refund in Lenskart account where i cannot get the same frame again for that money value. It is awkward and highly disappointed from Lenskart

I had recently ordered Two sets of Contact lenses in the outlet store (Pune). They said that it will be delivered in 7-8 days. But now they are saying its out of stock, we need to procure the stock and then we will deliver. My question is -if you don't have Product (Lens of -9.0 Power) in your stock then why you took the order. - Delivery date is always wrong why for contact lenses more Order No.333014 Order date: 17 Sep 2015 (Today's date 28th sep 2015)

Order No: ([protected]) which was lens glass delivered and as the power was wrong returned it and got a call back from executive regarding rectifying the lenses and delivering it back. but this dint happened. And they have even not returned my money and had credited 249 Rs amount to my lenskart account to which i am forced to buy another lens which i dont want too

I ordered glasses from lenskart they send wrong item then when i called the they said i should not receive the product and as soon as they get the product back they will refund they messaged me that they have received the product but it will take few hour to initiate the refund. its been days now but i haven't received any call or message regarding my refund when i call customer care they keep saying it will will be done within few hour and they will call me to take my bank account info but no one calls or try to contact me my order no is [protected]