Lenskart Complaints & Reviews

I have order for the eyeglass and my order number is [protected]. At lenskart.com. The order total is rs1528.5 and i have paid rs1300 and the remaining amount 220 on cash on delivery then they are saying that you have cancelled the order when i have not cancelled the same and now they are neither reprocessing the order or refunding. I m concerned for the same. Please resolve the problem. My name is shahban my email id is - [protected]@gmail.com.

I have ordered an eyeglass through lenskart on 31-dec-2014(Order No:[protected]). I had a discussion with customer care and at that time they have offered me 10% cash back on this order. After three days I have been contacted the customer care executive and came to know that the item not in stock and I have to select another frame. I could not find any good frame in the same brand or same price range. The situation was like I have to pay more to get a good frame. And also I asked them about whether they can give any cash back if I order a new one or not? And informed them I have been offered a 10% cash back at the time of last order. I also asked for a confirmation mail. After telling this, they are not accepting that they are offered 10% cash back. I felt this is one kind of cheating. They are accepting order for the items which is not in stock. And they are giving wrong commitments. So be care full while purchasing through lenskart.

24/10/2014 was the date when I ordered a Switchers from LensKart, I never thought that it would take them forever to deliver it, and a simple purchase will turn into a never ending nightmare. After placing the order, within 10-15 mins, I have provided my eye power. On 29/10/2014 my shipment reached to DELHIVERY, Hinjewadi, Pune center. My place is hardly 3-3.5 kms from the center. In 4 days, shipment reached Pune from Okhla (Delhi) (traveled more than 1000 Kms) but for traveling 3-3.5 kms, counting is going on. They crossed the limit when Delhivery courier service updated the status of Shipment as delivered on 12/11/2014 without delivering it to me. In between the period, I have contacted LensKart service desk (So called CUSTOMER CARE ideally it should be Customer Stare) many times but got the same response from Customer Care Representative to Seniors that we are checking with courier company. They told me that we have asked the Courier company to deliver the Proof of Delivery on 16/11/2014 and convinced me to wait for 24 hours. I am still waiting for their 24 hours to complete. I don't know whether you will be able to convince me or not but I am assuring you that this is my last purchase from ****kart.com. Just for your Information: Order No.: [protected] Courier Tracking result is attached below.

I had a miserable purchase experience with Lenskart. I am an avid online shopper, and customers opt to buy online for convenience, but it is not so with lenskart. I ordered for Ray Ban Aviator Sunglasses (RB 3025) for Rs.5990 - Rs.1197 (redeemed reward points) = Rs.4793 on 21st Oct and it was delivered to me only only on 30th Oct. Even if one has to accept the delay in delivery, cannot accept the shabby way in which it gets delivered. They are not delivering the product at free of cost. Attached is the photo of the box which had sunglasses in it. Although the product was intact, don't know if it was handled well. To add to the misery, when I checked the reward points statement on lenskart, I was shocked. Reward points were deducted twice. Although they did credit the reward points again, please don't fall for their trap of reward points, as you can use points only to 10% of the product value. For example even if you have 1000 points which is equal to Rs.1000 and next time when you purchase a product for Rs.2, 000, all 1000 reward points can't be used. Max of 200 points could be deducted which means a discount of only Rs.200 This product is available on snapdeal.com at much cheaper price (snapshot attached). I opted for lenskart as I felt since it sells only glasses, I would not have to compromise on quality & genuineness. I am repenting the purchase now. Even the warranty card does not have any seal. Funniest part is their pathetic response. I received a call from this number [protected] on 31st Oct around 1.30 pm, and had asked him to call me back in half an hour as I was having lunch, but he never did - maybe he is living up to the reputation of your company. Nevertheless I called him again in the evening and I heard all the stupid reasons one could hear. One of the reasons given by him for poor quality of packaging was that they have web cams and found that the package box received by the importer itself was in the damaged condition. Does it mean that it is to be passed on to the buyer?? I later received an email too saying that their prices are different from snapdeal since snapdeal does not offer manufacturer warranty which lenskart does. They are fooling customers. Also attached is the snapshot of snapdeal which clearly shows that they are not ony cheaper but also offer manufacturer's warranty. Not only Snapdeal, even Amazon sells this cheaper than Lenskart. Even after collecting high price for the same product, their quality of product/service is deplorable Don't every buy from Lenskart. They will fool you

Hi I have made a online shopping from lenscart a power eye glasses. Lensact doctor came to my home and check my eye. And i have ordered according to the power given by lenscart doctor. But it was the wrong power what lenscart doctor gave to me. So i requested lenscart to refund my money. I also immediately returned the glass. Still 1 month passed away.They told on 27th sep that we refund your money. On oct 15th again i contacted . The customer care apologies and said we refund your money to your credit card. Still i did not get my money, Again i contacted, they send a mail to me . That we have raise a ticket. Please help me regarding this matter. Thanks Priyabrata Pattanaik [protected] my order no # [protected]

My inital order was placed with lenskart store on 27th Jul at Aundh Store, but I never received it until 14th Aug after which i called the customer care. They could not locate my order. After much fighting somehwo they managed to locate it. After I forced them to cancel my order and refund my 5000 Rs a lady from lenskart called and got a new order placed and send me the specs. Now I have issues with the power of left eye and I need to get it replaced. It is hurting my eye and I have constant headaches.

I have ordered Hi Index progressive lens for myself ; first lenskart told me that they will provide me hi index AO make lens but I received a low index Kodak lens along with AO invoice!!!. When I refused to take the product then their person visited my home and admitted that Leskart had done a wrong thing and promised me that this time they will provide hi quality product. But after one week I have again received a low index thick lens of Klar make. As a hi myopic patient such a thick and heavy weight lens is real uncomfortable. But problem is lenskart do not have any quality lens (which is easily available in market i.e. Crizal, Seiko etc) and now I am cursing myself why I have gone to Lenskart. Request everybody to think twice before ordering something from lenskart.

Bought online from Jewelskart and realized that online shopping should limit to branded products only.Got earrings after nearly a month, and was shocked to see the quality(terrible, terrible finish) Lesser weight(woah, they'd officially given certificate with weight mentioned 2.4 grams less than minimum weight mentioned on website) And, wait a minute, fake gold! I myself didn't believe it, and neither will you guys. So before refunding, I took some macro pictures of the piece. More of them can be produced on request Just one verdict: Don't buy jewellery online. if you do, don't buy from Jewelskart. I've been running after them for refund for a month; each time they say "in 24 hrs" Order IDs: 1) [protected] 2) [protected]

I am sorry to say, But Lenskart.com provide worst service ever, For Order# [protected], I have following issues: 1. You delivered is so late like after a week, Not up to your words. 2. I asked you to not deliver this after Sep 6th As I am leaving that place on Sep 6th night, But You did. 3. You delivered to a wrong person, Without checking name Id o that person. 4. You said you'll refund the money as per Query#470647, But now you said you can't. 5. You said you'll pickup that order from that person, and once it'll be back to your warehouse, you'll refund the amount and now you're saying you never said this. Thanks, Aman Bindal bindal.[protected]@gmail.com

sir it is to bring your notice that, the product of MTV sunglasses that you are marketing are not up to the standard.i have ordered one of MTV sunglass order no-[protected], its lost its golden color within 10days. photo of the product is attached.please take necessary action. regards sibasish mohanty

I have purchased Eyeglasses for lenskart on 19jul but till today 25 july its showing still pending.Order number [protected] Cost of glasses and frames is RS 3000. when I called CC they have only one recorded message " YOU WILL GET YOUR ORDER WITH IN 24-48 HRS". CC have no concrete answers, if you asked them for supervisor, they always says that supervisor is not available. They have no answers to your queries and keep mum over phones. SERIOUSLY THEY ARE BUNCH OF JOKERS. Received product from lenskart after posting this review but that frame is broken don't know lens is original kodak or not. They are having pathetic quality control. THEY ARE CHEATERS... Very much disappointed by LENSKART.COM

This is to bring to your kind attention the unfair trade practice that is being practised by this unscuplous company in cheating the customers.

I had ordered online for two sunglasses with the advertised code of SUN50 wherein the price of a particular sunglass originally quoted for Rs 1499.00 would be available at a discount of 50% and therefore available for around Rs 750.00. Due to oversight while completing the order I had forgotten to apply the code in the particular box and paid the full amount of Rs 1499.00.

It is my understanding that since the discount code has been advertised on the website and available to EVERYONE this code should be applicable by default since this is not an acquired discount code acquired on purchase of any goods or services. Now this company is refusing to refund the balance of the excess amount collected and through this forum I wish to warn the unsuspecting customers of the unhealthy and unfair trade practice by this company which incidentallaycomes under the purview of the Consumer Protection Act.

Order No.: [protected] I ordered two sunglasses from LensKart.com. I received it on 5th June, 2014. But I was facing sizing problems with both the sunglasses. So I returned it to LensKart. they received it on 9th June, 2014. In the same day, I requested Cheque Refund for the amount I have paid for the above order. They said that I will receive my cheque within 6-7 days and they also said that I will receive the Tracking details via email. On the 3rd day, again I contacted customer care, they said That my cheque refund request is in process, the whole process will take 10-12 days. On 15th June, I again contacted Customer care. They said that the whole process will take 8-10 days.. The three customer care executives given me three different processing time... The exact time only God knows... Today, I again contacted LensKart. They informed me that the cheque hasn't been dispatched yet... But it has already 8 days left... So I am totally confused... I will really receive the cheque or not... So I request you... Please dispatch the cheque and send me the tracking details as soon as possible... Otherwise if the cheque wouldn't be dispatched within 48 hours, I will never buy any products from LensKart and also I will never recommend LensKart to anyone...

Hi Team, This Emails is just a heads up to you that now, I am going to drag this matter to the Consumer Grievances... First Frame Ordered - [protected] - - Added the request to reduce the width by 2 mm. Not done and sent like this only. Second Frame Ordered - [protected] - Staples were wrongly fitted. Its like both staples are from 2 different spectacles. Third Frame Ordered - [protected] - Powers were completely wrong. When I wore it, it looks like not mine. Fourth Frame Ordered - [protected] - Still on the way (Not sure how this one will be) All this happened with me in the last 1 month and with each order, you took 6 days to send to me. Now, I am surviving with only one lenses 24/7. Both of my refunds are still in processing, so all money is still with you. Again a downside on my end. Now, need a heavy compensation on this. Have someone to call who should know everything about this case and have all the authorities to provide me the compensation. TIME IS MONEY GUYS... and I really spent a lot of time to create the above data for you. Looks like you are working for FREE...

Hi, I had arranged a home visit facility from lenskart team on 15-Sep-2013 and the team has visited me and after that I placed an order through lenskart.com on the same day. I complaint with the lenskart is that neither they are denying that they will deliver the order to me nor refunding my money. They had given me FEDEx order tracking number, I used to track daily but on 26-Sepmeber-2013 the order is remained undeliverable as per the status of Fedex order tracking system and they sent it back to the shipper. SInce then I am almost daily in contact with lenskart team through their chat messanger, but they haven't delivered my order to me. Every time they ask me to wait 24/ 48 hr and promise me that the order will be delivered to me surely. This happens 4-5 times within a span of 10 days. Now I want to file a case of defficiency in service and mental harassment on the lenskart.com . Please help me in filing a case against lenskart.com. my Contact Number is +91 - [protected] My Name: Abhishek Zararia my email: [protected]@gmail.com Order number of Lenskart : [protected] Order tracking number of FEDEx :[protected]. Waiting for your reply.

Hi ,
I have placed an order with this website and the order no. is [protected] . I have not received the product and the website doesnot have any idea where the product is . I called them to get a refund and every time they give a different excuse . I have escalated the case but there was no effect . They are treating a customer very badly.and i feel helpless to get my money back from these websites . I have spent a lot of money calling them and i want to raise a complaint . Please help me get my money back and the money i have spent on phone calls.

i had done an order [protected] on 19 jul 2013 but because of lenskart i had received an wrong product the mistake is that in that specs of lens no. actually my no. is -2.5 but they had make it -2.0 ..... then i called dealskart to now .now what to do then they told me that sir we will arrange you a pickup facility but they havn't arrange it and now after three days when i called lenskart they told me sir we are unable to provide u a pickup service then i had decide that only i have to go to the courier and courier it then i done it .... but on 23-july at 3;00 am i had order a new specs but till now they havn't dispatch it also (Order #[protected]) worst experience second time first time there is a payment issue and now this ... please lenskart refund my money of order [protected] (rs1039.35 & 120rs of courier) ...... :@ and yaa i had wasted above 200rs of my mobile balance to call constumer care lenskart :@

i had placed an order ( #[protected] ) of rs 655 ..... transaction done but transaction id not received .... the product which i had order is not confirm and i had called constumer care 15 times or more ... around 100rs i had for my mobile balance .... but no action has till now ...... lenskart is the worst site that i had ever seen...... khatiya site ..... i want my money back soon very soon..

Hi Sir/Madam,
On 27/02/2013 I bought one sun glass from LensKart.com(Order no:[protected]). The price was Rs.499/- and I had a discount coupon of Rs200. After applying the discount coupon it became Rs.324 including shipping charges(Rs.25). I got that product within 3 days. But when I got the product it was a faulty and much bigger than my face.So I planed it to return and buy another one. In their service agreement it was written that after getting the product back they will process the refund by stored credit which I can use to buy another product within 24 hrs. They got the product on 08/03/2013 but still they did not refund me.I called them so many times for the same and sent many mails but every day they are telling it will be credited in your account within 24 hrs. Its almost 8 days but I still did not get my store credit. My concern is not about the money of Rs.324, why they are embarrassing me? they might have harassed others too. I already spent Rs.100 from my mobile to call them but still the issue is not resolved actually they don't want to resolve it.
So it's my humble request that please take a necessary action.Please Please Please .............


Thnaks & Regards-
Abhijit Saha

Hi,

I ordered a product on feb 2012 and they delivered the wrong product and hence i requested right product and they failed to do and they said will refund for the same.

Still am waiting for the refund. I don't know what kind of steps are doing by them.. Only system reply am getting once 2 days...

Note : They said they sent the cheque.. But i haven't received. For cheque now 3 months validity.. Even if they sent the particular cheque will not be valid now.. Since more than 3 months happened.!!

Finally I think Not only lost the money, hope, mentally affected ... not able to use the product at the right time for my defective one.!!... Since i need to use specs regularly for my clear vision.. I don't have the product at the right time when my old specs got broken.!!

Just tell me any one for this case still how many days can i wait.. Almost more than 6months am struggling for this.!!!

I also asked them the alternate product Tag Style LK 621 Red C2-16 Eyeglasses
http://www.lenskart.com/eyeglasses/frame-style/rimless/lenskart-tag-lk621-red-c2...⇄
which I like very much...!! But they haven't made a single call still.!!!

Very Bad and Worst kind of experience.!!!

Lenskart Customer Support Agent, Sep 29 11:13 (YEKT):

Dear Sir,

Greetings of the day!!

We wish to assure you that we are taking all the necessary steps to make sure that this type of problem does not happen again.

Reviewing your request thoroughly, we owe you our deepest apology for the inconvenience caused.We wish to inform that we are still investigating your issue and we will get back to you once we get proper resolution from the concerned department.

No doubt you are an esteemed customer for us and we are taking care of your order at highest priority and will surely keep you in loop for all further development.

Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 26 12:53 (YEKT):

Dear Sir,

Greetings of the day!!

First and foremost we sincerely regret the inconvenience caused to you against the order#[protected] and we apologize for this isolated event failed to meet your level of satisfaction which you expect from us.

In continuation with all the correspondence we would like to request you kindly allow us some time to fix the issue with proper resolution, as our concerned teams are rigorously following up with the courier company to arrange the POD with immediate effect.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 22 12:34 (YEKT):

Dear Sir,

Greetings of the Day!

We regret the delay caused in resolving this issue. We reassure you that the matter is still under investigation and under constant follow up. You shall hear from us shortly with an amicable resolution.

We appreciate your patience and understanding.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 18 10:52 (YEKT):

Dear Sir,

Greetings of the Day!

We understand apologies wont help here as you’ve been so patient with us till date. However we definitely wish to confirm again that the said matter is still in our follow up and we shall not close the matter till the time we get a confirmation about your satisfaction.

Further, we have forwarded your request to our concerned team and can assure you that you will receive a call from our side within 24 business hrs to address your concern.

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 17 22:22 (YEKT):

there is no apologize.... you are not answering me, just explaining your
problem. its yours not mine, you are not solving my problem.

i asked about my demand, first answer to my question. i know that you could
not able to make it on right time and till.. after giving plenty of time,
am asking you the offer but in any of the time your response is not good!!

you are making the customer trouble and more trouble and height of the
trouble!!!.

each and every time when i write mail my heart and mind not allowing me to
reply( height of the frustration).

bye

Lenskart Customer Support Agent, Sep 17 11:00 (YEKT):

Dear Sir,

Greetings of the day!!

We apologize for this and the inconvenience it has caused. We agree that on this occasion our service has not been to the high standards we aim to achieve. However we reassure you that this is a strong feedback for us and the same has been taken very well to ensure in future this is not repeated.

No doubt you are an esteemed customer for us and we are taking care of your order at highest priority and will surely keep you in loop for all further development.

Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 14 15:04 (YEKT):

Dear Balaji,

Greetings of the day!

We sincerely understand your concern regarding the order #[protected] and we regret the inconvenience caused to you.

As per your email we would like to inform you that we have forwarded your request to our concerned team and can assure you that you will receive a call from our side within 24 business hrs to address your concern.

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 13 22:38 (YEKT):

its enough..
please arrange to talk with your higher official.
i could not wait anymore. or else...

Lenskart Customer Support Agent, Sep 12 14:46 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

Always looking forward to serve you better.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 09 11:16 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

At first we are really sorry for the inconvenience caused. We certainly understand your frustration and we are also trying our best to resolve the matter at the earliest. Your issue has been forwarded to the higher authority on priority basis and please be assured we will definitely do the needful. We deeply apologize for the delay.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 08 14:35 (YEKT):

Hi,

The only kind of response which I have received from you and the same
kind of reaction which I gave for the past 5 months for a Single Product.

Just think of yourself as You have purchased and suffer from this kind of
issue!!?? Now am really in need of Product to wear as my old models get
damaged and now I don't want the Money back, instead of that Please offer
the following model which I am really very very much impressed and looking
forward to wear
Tag Style LK 621 Red C2-16 Eyeglasses
http://www.lenskart.com/eyeglasses/frame-style/rimless/lenskart-tag-lk621-red-c2...⇄

If you think as I would like to be the return customer, Please do it. I
found some similar sites which offer more than your site offers now a days.
And I hope you value the customer and do it.


With Regards,
Navaneetha Krishnan P.REmail:[protected]@gmail.com,[protected]@hotmail.com
http://about.me/prnkrish

> .

Lenskart Customer Support Agent, Sep 07 15:25 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

First and foremost we sincerely regret the inconvenience caused to you against the order #[protected] and we apologize for this isolated event failed to meet your level of satisfaction which you expect from us.

In continuation with all the correspondence we would like to request you kindly allow us some time to fix the issue with proper resolution, as our concerned teams are rigorously following up with the courier company to arrange the POD with immediate effect.

However, as per the previous email we have already highlighted this issue to our operations & logistics team and advised them to initiate all necessary arrangements to address your concern on priority basis.

We value you as our esteemed customer and solicit your kind understanding on the subject.

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 03 13:43 (YEKT):

Dear Balaji,

Greetings of the Day!

This has reference to our last email dated 31st August. This email is a further confirmation that we are rigorously following up on your order and are awaiting final details from the respective team. We apologize for the delay and the inconvenience caused to you and assure you speedy action.

Always looking forward to serve you better.


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 31 12:23 (YEKT):

Dear Sir,

Greetings of the day!!

We are writing this email in response to your complaint regarding your cheque. Reviewing your request thoroughly, we owe you our deepest apology for the inconvenience caused.We wish to inform that we are still investigating your issue and we will get back to you once we get proper resolution from the concerned department.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 28 18:32 (YEKT):

Dear Balaji,

Greetings of the Day!

We understand apologies wont help here as you’ve been so patient with us till date. However we definitely wish to confirm again that the said matter is still in our follow up and we shall not close the matter till the time we get a confirmation about your satisfaction. It’s a humble request to kindly bear with us for some more time and we shall surely get back to you.

We truly appreciate your cooperation and support shown towards the matter.


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 25 18:28 (YEKT):

Dear Balaji,

Greetings of the Day!

Further to our previous emails , we reassure you that the said concern has been escalated to the higher authorities as we understand there has been an unusual delay from our end in resolving matters for you. We shall certainly update you with concrete details upon revert. You should hear from us within 24-48 working hours with the updated status.

We truly appreciate all your patience and understanding with us.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 22 16:52 (YEKT):

Dear Sir,

Greetings of the day!!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 17 12:17 (YEKT):

Dear Balaji,

Greetings of the Day!

We request you to please ignore the previous mail and we sincerely apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that the cheque was processed to your updated address which is mentioned below and as per the tracking details it has been delivered however, we its already been forwarded to our logistic department and they are coordinating with courier team. Once we would receive any updates we will inform you on priority basis. We request you kindly bear with us for some time it will be done at the earliest.

navaneethakrishnam...
706,city union bank,second floor,computer system department,
near 1000lights,chennai,600006.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard
Razi- Customer Support Team


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 16 16:50 (YEKT):

see i clearly mentioned that the address was changed and asked you to send
to office address. from ur side two lady called and updated the office
address twice and also mentioned in earlier mail and also.clearly said on
the phone call that pls issue the cheque to the name
P.R.NavaneethaKrishnan.
but i dont understand that why i spend a time on call and asked me
details??? for more than 15mins i updated and spelled the ne and address
but you now did the mistake again.

i need to talk with your higher official regarding this.

Lenskart Customer Support Agent, Aug 16 11:01 (YEKT):

Dear Balaji,

Greetings of the Day!

We sincerely understand your concern regarding the order no.[protected].

With the reference to your email we have checked and found that the cheque has been delivered to you on the shipping address: Door No 3 Ashtalakshmi Apts 35 Sarangapani Chennai Tamil Nadu,600017. However, as you claimed that cheque has not yet been delivered to you so we have arranged a proof of delivery from the DTDC couriers for the same.

Further, we wish to inform you that we are rigorously following up on your order and are awaiting final details from the respective team. We apologize for the delay and the inconvenience caused to you and assure you speedy action.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 15 18:45 (YEKT):

dear lenskart
sorry and very sad to.hear this from you that the cheque has been
delivered. but i havent received tto which addres and to whom you have
sent???

Lenskart Customer Support Agent, Aug 15 12:31 (YEKT):

Dear Balaji,

Greetings from Lenskart.com!

We sincerely understand your concern regarding the order #[protected] and we regret the inconvenience caused to you.

As per your email we would like to inform you that your refund cheque against the Order #[protected] has been delivered through DTDC via AWB #z69752548 on Tue, Jul 31, 2012 4:10 PM. You can check the status of the same, real time with the provided AWB number on the website for the mentioned courier company on the below mentioned link:

http://new.dtdc.co.in/web/dtdc-corp/trackingresult

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 14 15:16 (YEKT):

Dear Balaji,

Greetings from Lenskart.com!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

We value you as our esteemed customer and solicit your kind understanding on the subject.

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 12 20:31 (YEKT):

This is a follow-up to your previous request #27002 "Re: [Customer Support - Hap..."

hi

i havent received cheque yet...

On Monday, 30 July 2012, Lenskart Customer Support Agent <
[protected]@lenskart.zendesk.com> wrote: