| Address: Chennai, Tamil Nadu |
I had a miserable purchase experience with Lenskart. I am an avid online shopper, and customers opt to buy online for convenience, but it is not so with lenskart.
I ordered for Ray Ban Aviator Sunglasses (RB 3025) for Rs.5990 - Rs.1197 (redeemed reward points) = Rs.4793 on 21st Oct and it was delivered to me only only on 30th Oct. Even if one has to accept the delay in delivery, cannot accept the shabby way in which it gets delivered. They are not delivering the product at free of cost. Attached is the photo of the box which had sunglasses in it. Although the product was intact, don't know if it was handled well.
To add to the misery, when I checked the reward points statement on lenskart, I was shocked. Reward points were deducted twice. Although they did credit the reward points again, please don't fall for their trap of reward points, as you can use points only to 10% of the product value. For example even if you have 1000 points which is equal to Rs.1000 and next time when you purchase a product for Rs.2, 000, all 1000 reward points can't be used. Max of 200 points could be deducted which means a discount of only Rs.200
This product is available on snapdeal.com at much cheaper price (snapshot attached). I opted for lenskart as I felt since it sells only glasses, I would not have to compromise on quality & genuineness. I am repenting the purchase now. Even the warranty card does not have any seal.
Funniest part is their pathetic response. I received a call from this number [protected] on 31st Oct around 1.30 pm, and had asked him to call me back in half an hour as I was having lunch, but he never did - maybe he is living up to the reputation of your company. Nevertheless I called him again in the evening and I heard all the stupid reasons one could hear. One of the reasons given by him for poor quality of packaging was that they have web cams and found that the package box received by the importer itself was in the damaged condition. Does it mean that it is to be passed on to the buyer??
I later received an email too saying that their prices are different from snapdeal since snapdeal does not offer manufacturer warranty which lenskart does. They are fooling customers. Also attached is the snapshot of snapdeal which clearly shows that they are not ony cheaper but also offer manufacturer's warranty. Not only Snapdeal, even Amazon sells this cheaper than Lenskart. Even after collecting high price for the same product, their quality of product/service is deplorable
Don't every buy from Lenskart. They will fool you
Aug 13, 2020
Complaint marked as Resolved 
