Lenskart Complaints & Reviews

sir it is to bring your notice that, the product of MTV sunglasses that you are marketing are not up to the standard.i have ordered one of MTV sunglass order no-[protected], its lost its golden color within 10days. photo of the product is attached.please take necessary action. regards sibasish mohanty

I have purchased Eyeglasses for lenskart on 19jul but till today 25 july its showing still pending.Order number [protected] Cost of glasses and frames is RS 3000. when I called CC they have only one recorded message " YOU WILL GET YOUR ORDER WITH IN 24-48 HRS". CC have no concrete answers, if you asked them for supervisor, they always says that supervisor is not available. They have no answers to your queries and keep mum over phones. SERIOUSLY THEY ARE BUNCH OF JOKERS. Received product from lenskart after posting this review but that frame is broken don't know lens is original kodak or not. They are having pathetic quality control. THEY ARE CHEATERS... Very much disappointed by LENSKART.COM

This is to bring to your kind attention the unfair trade practice that is being practised by this unscuplous company in cheating the customers.

I had ordered online for two sunglasses with the advertised code of SUN50 wherein the price of a particular sunglass originally quoted for Rs 1499.00 would be available at a discount of 50% and therefore available for around Rs 750.00. Due to oversight while completing the order I had forgotten to apply the code in the particular box and paid the full amount of Rs 1499.00.

It is my understanding that since the discount code has been advertised on the website and available to EVERYONE this code should be applicable by default since this is not an acquired discount code acquired on purchase of any goods or services. Now this company is refusing to refund the balance of the excess amount collected and through this forum I wish to warn the unsuspecting customers of the unhealthy and unfair trade practice by this company which incidentallaycomes under the purview of the Consumer Protection Act.

Order No.: [protected] I ordered two sunglasses from LensKart.com. I received it on 5th June, 2014. But I was facing sizing problems with both the sunglasses. So I returned it to LensKart. they received it on 9th June, 2014. In the same day, I requested Cheque Refund for the amount I have paid for the above order. They said that I will receive my cheque within 6-7 days and they also said that I will receive the Tracking details via email. On the 3rd day, again I contacted customer care, they said That my cheque refund request is in process, the whole process will take 10-12 days. On 15th June, I again contacted Customer care. They said that the whole process will take 8-10 days.. The three customer care executives given me three different processing time... The exact time only God knows... Today, I again contacted LensKart. They informed me that the cheque hasn't been dispatched yet... But it has already 8 days left... So I am totally confused... I will really receive the cheque or not... So I request you... Please dispatch the cheque and send me the tracking details as soon as possible... Otherwise if the cheque wouldn't be dispatched within 48 hours, I will never buy any products from LensKart and also I will never recommend LensKart to anyone...

Hi Team, This Emails is just a heads up to you that now, I am going to drag this matter to the Consumer Grievances... First Frame Ordered - [protected] - - Added the request to reduce the width by 2 mm. Not done and sent like this only. Second Frame Ordered - [protected] - Staples were wrongly fitted. Its like both staples are from 2 different spectacles. Third Frame Ordered - [protected] - Powers were completely wrong. When I wore it, it looks like not mine. Fourth Frame Ordered - [protected] - Still on the way (Not sure how this one will be) All this happened with me in the last 1 month and with each order, you took 6 days to send to me. Now, I am surviving with only one lenses 24/7. Both of my refunds are still in processing, so all money is still with you. Again a downside on my end. Now, need a heavy compensation on this. Have someone to call who should know everything about this case and have all the authorities to provide me the compensation. TIME IS MONEY GUYS... and I really spent a lot of time to create the above data for you. Looks like you are working for FREE...

Hi, I had arranged a home visit facility from lenskart team on 15-Sep-2013 and the team has visited me and after that I placed an order through lenskart.com on the same day. I complaint with the lenskart is that neither they are denying that they will deliver the order to me nor refunding my money. They had given me FEDEx order tracking number, I used to track daily but on 26-Sepmeber-2013 the order is remained undeliverable as per the status of Fedex order tracking system and they sent it back to the shipper. SInce then I am almost daily in contact with lenskart team through their chat messanger, but they haven't delivered my order to me. Every time they ask me to wait 24/ 48 hr and promise me that the order will be delivered to me surely. This happens 4-5 times within a span of 10 days. Now I want to file a case of defficiency in service and mental harassment on the lenskart.com . Please help me in filing a case against lenskart.com. my Contact Number is +91 - [protected] My Name: Abhishek Zararia my email: [protected]@gmail.com Order number of Lenskart : [protected] Order tracking number of FEDEx :[protected]. Waiting for your reply.

Hi ,
I have placed an order with this website and the order no. is [protected] . I have not received the product and the website doesnot have any idea where the product is . I called them to get a refund and every time they give a different excuse . I have escalated the case but there was no effect . They are treating a customer very badly.and i feel helpless to get my money back from these websites . I have spent a lot of money calling them and i want to raise a complaint . Please help me get my money back and the money i have spent on phone calls.

i had done an order [protected] on 19 jul 2013 but because of lenskart i had received an wrong product the mistake is that in that specs of lens no. actually my no. is -2.5 but they had make it -2.0 ..... then i called dealskart to now .now what to do then they told me that sir we will arrange you a pickup facility but they havn't arrange it and now after three days when i called lenskart they told me sir we are unable to provide u a pickup service then i had decide that only i have to go to the courier and courier it then i done it .... but on 23-july at 3;00 am i had order a new specs but till now they havn't dispatch it also (Order #[protected]) worst experience second time first time there is a payment issue and now this ... please lenskart refund my money of order [protected] (rs1039.35 & 120rs of courier) ...... :@ and yaa i had wasted above 200rs of my mobile balance to call constumer care lenskart :@

i had placed an order ( #[protected] ) of rs 655 ..... transaction done but transaction id not received .... the product which i had order is not confirm and i had called constumer care 15 times or more ... around 100rs i had for my mobile balance .... but no action has till now ...... lenskart is the worst site that i had ever seen...... khatiya site ..... i want my money back soon very soon..

Hi Sir/Madam,
On 27/02/2013 I bought one sun glass from LensKart.com(Order no:[protected]). The price was Rs.499/- and I had a discount coupon of Rs200. After applying the discount coupon it became Rs.324 including shipping charges(Rs.25). I got that product within 3 days. But when I got the product it was a faulty and much bigger than my face.So I planed it to return and buy another one. In their service agreement it was written that after getting the product back they will process the refund by stored credit which I can use to buy another product within 24 hrs. They got the product on 08/03/2013 but still they did not refund me.I called them so many times for the same and sent many mails but every day they are telling it will be credited in your account within 24 hrs. Its almost 8 days but I still did not get my store credit. My concern is not about the money of Rs.324, why they are embarrassing me? they might have harassed others too. I already spent Rs.100 from my mobile to call them but still the issue is not resolved actually they don't want to resolve it.
So it's my humble request that please take a necessary action.Please Please Please .............


Thnaks & Regards-
Abhijit Saha

Hi,

I ordered a product on feb 2012 and they delivered the wrong product and hence i requested right product and they failed to do and they said will refund for the same.

Still am waiting for the refund. I don't know what kind of steps are doing by them.. Only system reply am getting once 2 days...

Note : They said they sent the cheque.. But i haven't received. For cheque now 3 months validity.. Even if they sent the particular cheque will not be valid now.. Since more than 3 months happened.!!

Finally I think Not only lost the money, hope, mentally affected ... not able to use the product at the right time for my defective one.!!... Since i need to use specs regularly for my clear vision.. I don't have the product at the right time when my old specs got broken.!!

Just tell me any one for this case still how many days can i wait.. Almost more than 6months am struggling for this.!!!

I also asked them the alternate product Tag Style LK 621 Red C2-16 Eyeglasses
http://www.lenskart.com/eyeglasses/frame-style/rimless/lenskart-tag-lk621-red-c2...⇄
which I like very much...!! But they haven't made a single call still.!!!

Very Bad and Worst kind of experience.!!!

Lenskart Customer Support Agent, Sep 29 11:13 (YEKT):

Dear Sir,

Greetings of the day!!

We wish to assure you that we are taking all the necessary steps to make sure that this type of problem does not happen again.

Reviewing your request thoroughly, we owe you our deepest apology for the inconvenience caused.We wish to inform that we are still investigating your issue and we will get back to you once we get proper resolution from the concerned department.

No doubt you are an esteemed customer for us and we are taking care of your order at highest priority and will surely keep you in loop for all further development.

Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 26 12:53 (YEKT):

Dear Sir,

Greetings of the day!!

First and foremost we sincerely regret the inconvenience caused to you against the order#[protected] and we apologize for this isolated event failed to meet your level of satisfaction which you expect from us.

In continuation with all the correspondence we would like to request you kindly allow us some time to fix the issue with proper resolution, as our concerned teams are rigorously following up with the courier company to arrange the POD with immediate effect.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 22 12:34 (YEKT):

Dear Sir,

Greetings of the Day!

We regret the delay caused in resolving this issue. We reassure you that the matter is still under investigation and under constant follow up. You shall hear from us shortly with an amicable resolution.

We appreciate your patience and understanding.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 18 10:52 (YEKT):

Dear Sir,

Greetings of the Day!

We understand apologies wont help here as you’ve been so patient with us till date. However we definitely wish to confirm again that the said matter is still in our follow up and we shall not close the matter till the time we get a confirmation about your satisfaction.

Further, we have forwarded your request to our concerned team and can assure you that you will receive a call from our side within 24 business hrs to address your concern.

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 17 22:22 (YEKT):

there is no apologize.... you are not answering me, just explaining your
problem. its yours not mine, you are not solving my problem.

i asked about my demand, first answer to my question. i know that you could
not able to make it on right time and till.. after giving plenty of time,
am asking you the offer but in any of the time your response is not good!!

you are making the customer trouble and more trouble and height of the
trouble!!!.

each and every time when i write mail my heart and mind not allowing me to
reply( height of the frustration).

bye

Lenskart Customer Support Agent, Sep 17 11:00 (YEKT):

Dear Sir,

Greetings of the day!!

We apologize for this and the inconvenience it has caused. We agree that on this occasion our service has not been to the high standards we aim to achieve. However we reassure you that this is a strong feedback for us and the same has been taken very well to ensure in future this is not repeated.

No doubt you are an esteemed customer for us and we are taking care of your order at highest priority and will surely keep you in loop for all further development.

Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 14 15:04 (YEKT):

Dear Balaji,

Greetings of the day!

We sincerely understand your concern regarding the order #[protected] and we regret the inconvenience caused to you.

As per your email we would like to inform you that we have forwarded your request to our concerned team and can assure you that you will receive a call from our side within 24 business hrs to address your concern.

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 13 22:38 (YEKT):

its enough..
please arrange to talk with your higher official.
i could not wait anymore. or else...

Lenskart Customer Support Agent, Sep 12 14:46 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

Always looking forward to serve you better.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 09 11:16 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

At first we are really sorry for the inconvenience caused. We certainly understand your frustration and we are also trying our best to resolve the matter at the earliest. Your issue has been forwarded to the higher authority on priority basis and please be assured we will definitely do the needful. We deeply apologize for the delay.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Sep 08 14:35 (YEKT):

Hi,

The only kind of response which I have received from you and the same
kind of reaction which I gave for the past 5 months for a Single Product.

Just think of yourself as You have purchased and suffer from this kind of
issue!!?? Now am really in need of Product to wear as my old models get
damaged and now I don't want the Money back, instead of that Please offer
the following model which I am really very very much impressed and looking
forward to wear
Tag Style LK 621 Red C2-16 Eyeglasses
http://www.lenskart.com/eyeglasses/frame-style/rimless/lenskart-tag-lk621-red-c2...⇄

If you think as I would like to be the return customer, Please do it. I
found some similar sites which offer more than your site offers now a days.
And I hope you value the customer and do it.


With Regards,
Navaneetha Krishnan P.REmail:[protected]@gmail.com,[protected]@hotmail.com
http://about.me/prnkrish

> .

Lenskart Customer Support Agent, Sep 07 15:25 (YEKT):

Dear Balaji,

Greetings from Watchkart.com!

First and foremost we sincerely regret the inconvenience caused to you against the order #[protected] and we apologize for this isolated event failed to meet your level of satisfaction which you expect from us.

In continuation with all the correspondence we would like to request you kindly allow us some time to fix the issue with proper resolution, as our concerned teams are rigorously following up with the courier company to arrange the POD with immediate effect.

However, as per the previous email we have already highlighted this issue to our operations & logistics team and advised them to initiate all necessary arrangements to address your concern on priority basis.

We value you as our esteemed customer and solicit your kind understanding on the subject.

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Sep 03 13:43 (YEKT):

Dear Balaji,

Greetings of the Day!

This has reference to our last email dated 31st August. This email is a further confirmation that we are rigorously following up on your order and are awaiting final details from the respective team. We apologize for the delay and the inconvenience caused to you and assure you speedy action.

Always looking forward to serve you better.


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 31 12:23 (YEKT):

Dear Sir,

Greetings of the day!!

We are writing this email in response to your complaint regarding your cheque. Reviewing your request thoroughly, we owe you our deepest apology for the inconvenience caused.We wish to inform that we are still investigating your issue and we will get back to you once we get proper resolution from the concerned department.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 28 18:32 (YEKT):

Dear Balaji,

Greetings of the Day!

We understand apologies wont help here as you’ve been so patient with us till date. However we definitely wish to confirm again that the said matter is still in our follow up and we shall not close the matter till the time we get a confirmation about your satisfaction. It’s a humble request to kindly bear with us for some more time and we shall surely get back to you.

We truly appreciate your cooperation and support shown towards the matter.


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 25 18:28 (YEKT):

Dear Balaji,

Greetings of the Day!

Further to our previous emails , we reassure you that the said concern has been escalated to the higher authorities as we understand there has been an unusual delay from our end in resolving matters for you. We shall certainly update you with concrete details upon revert. You should hear from us within 24-48 working hours with the updated status.

We truly appreciate all your patience and understanding with us.

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 22 16:52 (YEKT):

Dear Sir,

Greetings of the day!!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

Your patience and understanding is highly appreciated in this matter.
Always looking forward to serve you better,

Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 17 12:17 (YEKT):

Dear Balaji,

Greetings of the Day!

We request you to please ignore the previous mail and we sincerely apologize for the inconvenience caused to you.

With reference to your mail we would like to inform you that the cheque was processed to your updated address which is mentioned below and as per the tracking details it has been delivered however, we its already been forwarded to our logistic department and they are coordinating with courier team. Once we would receive any updates we will inform you on priority basis. We request you kindly bear with us for some time it will be done at the earliest.

navaneethakrishnam...
706,city union bank,second floor,computer system department,
near 1000lights,chennai,600006.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard
Razi- Customer Support Team


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 16 16:50 (YEKT):

see i clearly mentioned that the address was changed and asked you to send
to office address. from ur side two lady called and updated the office
address twice and also mentioned in earlier mail and also.clearly said on
the phone call that pls issue the cheque to the name
P.R.NavaneethaKrishnan.
but i dont understand that why i spend a time on call and asked me
details??? for more than 15mins i updated and spelled the ne and address
but you now did the mistake again.

i need to talk with your higher official regarding this.

Lenskart Customer Support Agent, Aug 16 11:01 (YEKT):

Dear Balaji,

Greetings of the Day!

We sincerely understand your concern regarding the order no.[protected].

With the reference to your email we have checked and found that the cheque has been delivered to you on the shipping address: Door No 3 Ashtalakshmi Apts 35 Sarangapani Chennai Tamil Nadu,600017. However, as you claimed that cheque has not yet been delivered to you so we have arranged a proof of delivery from the DTDC couriers for the same.

Further, we wish to inform you that we are rigorously following up on your order and are awaiting final details from the respective team. We apologize for the delay and the inconvenience caused to you and assure you speedy action.

No doubt you are an esteemed customer for us. Your patience and understanding is highly appreciable.

Thanks & Regard

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 15 18:45 (YEKT):

dear lenskart
sorry and very sad to.hear this from you that the cheque has been
delivered. but i havent received tto which addres and to whom you have
sent???

Lenskart Customer Support Agent, Aug 15 12:31 (YEKT):

Dear Balaji,

Greetings from Lenskart.com!

We sincerely understand your concern regarding the order #[protected] and we regret the inconvenience caused to you.

As per your email we would like to inform you that your refund cheque against the Order #[protected] has been delivered through DTDC via AWB #z69752548 on Tue, Jul 31, 2012 4:10 PM. You can check the status of the same, real time with the provided AWB number on the website for the mentioned courier company on the below mentioned link:

http://new.dtdc.co.in/web/dtdc-corp/trackingresult

We value you as our esteemed customer and solicit your kind understanding on the subject. Further, if you have any queries please mail us at [protected]@lenskart.com or call us at[protected].

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

Lenskart Customer Support Agent, Aug 14 15:16 (YEKT):

Dear Balaji,

Greetings from Lenskart.com!

We wish to confirm that the said matter has already been escalated to the concerned team and shall keep you posted about further proceedings. Request you to kindly bear with us for some time so we can revert back with an amicable resolution.

We value you as our esteemed customer and solicit your kind understanding on the subject.

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team

Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, Aug 12 20:31 (YEKT):

This is a follow-up to your previous request #27002 "Re: [Customer Support - Hap..."

hi

i havent received cheque yet...

On Monday, 30 July 2012, Lenskart Customer Support Agent <
[protected]@lenskart.zendesk.com> wrote:

I have been receiving lenskart group spams since a long time, every time i unsubscribe they send their mailer through another email address.
I have never purchased on any of your site or subscribed with your mailer list.
Please stop spamming my mailbox. I am not interested in your vincent chase or other worst grade products.

Email address used to spam:

[protected]@watchkartsales.In
[protected]@bestsunglasses.Co.In
[protected]@saleskart.com
[protected]@best-sunglasses.In
[protected]@saleskart.Co.In
[protected]@saleskart.com
[protected]@best-sunglasses.In
[protected]@saleskart.com
[protected]@bestsunglasses.Co.In
[protected]@watchkartsales.In
[protected]@lenskart.com
[protected]@watchkartsales.Co.In
[protected]@bagskart.In
[protected]@saleskart.Co.In
[protected]@lenskart.In
[protected]@watchkartsales.In
[protected]@lenskart.com
[protected]@watchkartsales.Co.In
[protected]@bagkart.com
[protected]@lenskart.In
[protected]@watchkart.Co.In
[protected]@bagskart.In
[protected]@watch-kart.In
[protected]@lenskart.com
[protected]@mykart.In
[protected]@saleskart.In
[protected]@lenscart.com
[protected]@saleskart.Co.In
[protected]@greatestjewels.In
[protected]@bestbags.In
[protected]@branded-bags.In
[protected]@watchkartsales.In
[protected]@saleskart.com
[protected]@watchkartsales.In
[protected]@saleskart.Co.In
[protected]@watchkart.Co.In



These are the email addresses in my block list and many before have been deleted.

Hi All

The order #[protected] which purchased in www.lenskart.com and successfully I received the product, but the frame was wrongly delivered and so I requested the return back and replacement of my desired model.

But still now the customer support people arranging the courier person to return back the product. for your reference the previous mail communication attached.

[protected]

Lenskart Customer Support Agent, May 20 02:00 (YEKT):

Dear Navaneetha,

Greetings from Lenskart.com!

We sincerely understand your concern regarding the order #[protected] and we regret the inconvenience caused to you.

We assure you that lenskart.com will help you in all possible ways in order to make your experience a better one however; we would need your co-operation regarding the same as well. In continuation with all the correspondence we would like to inform you that we have already forwarded your concern to our Logistics Department for further proceedings and the submitted case is constantly being followed up on regular basis.

In fact, we are closely supervising this issue on priority basis and will surely keep you in loop for all further development.

Your patience and understandings is highly appreciated in this matter.

Always looking forward to serve you better,

Thanks & Regard
Ujjawal - Customer Support Team


Happy to Help
Customer Support Team
Dealskart Online Services Pvt. Ltd.
[protected]/7 Helpline )

NavaneethaKrishnan Rengarajan, May 18 21:12 (YEKT):

This is a follow-up to your previous request #23092 "Re: [Customer Support - Hap..."

Hi ,

I have tried to Book with Two Courier Service, the courier service doesn't
accept the parcel since the product type is Glass.

And for your kind information, while the order placed Address is now
shifted.

This makes very mentally affected and totally dissatisfied and now am in a
state that begin to hate online purchase.

since am getting time now am writing more, Many of my colleagues waited for
my product arrival. Before purchasing online, many scolded not to purchase
online and especially for eyeglass, why are you going online? Without
wearing how could you believe?.

For all of them I strongly suggested your site and explained very good
offer they provide. They just asked me , ok first you purchase after that
we will try.

Many days waited for the product and finally received and everyone got
happy and after opening the product, every one started laughing and they
started scolding that's why we said not to go online.

Still after that I strongly argued that their customer support is good and
will take the return and send the right product,

But you made me totally talkless. And now even If i try to say something
online, everyone started laughing.

Now I couldn't able to recommend any online site Just because of your kind
of support and response. Now totally they didn't believe my words.

!!! Thank You so much for your support....!!!

My colleague booked this product for me from his address and now he
shifted from there and the mobile number is mine.

What are you going to do????? Nothing to say.!!!!

The decision is yours.


Thank you,


With Regards,
Navaneetha Krishnan P.R
Cell:[protected]
Email:[protected]@gmail.com,[protected]@hotmail.com
http://about.me/prnkrish

On 12 May 2012 17:27, Lenskart Customer Support Agent <
[protected]@lenskart.zendesk.com> wrote:

This email is a service from Customer Support - Happy to Help :)
Message-Id:C20VCDN4_4fb7fbcc261bb_efd176626c7092042_sprut
NavaneethaKrishnan Rengarajan ✆

20 May

to Balaji
--
Lenskart Customer Support Agent ✆ 30 May
Ticket #27002: Re: [Customer Support - Happy to Help :)] Re: Re: [Customer S...
NavaneethaKrishnan Rengarajan ✆

30 May

to Customer
But the address has changed and if you are really interested to support ask courier person to collect from my office. Its really very hard to digest this situation and also cant use the product.

One suggestion, if you really think me as a customer you didnt wait for the pickup, you can immediately sent me the asked frame so that i can use the product. First think why are we buying the product? Because of need. Now just think if the current spec broken? What todo? Need to purchase outside only!! How can i come online..

I have purchased many priducts online and for this case they immediately sebt the product and afterthat they will arranfge reversw pickup!. They dont make xustomer bother o[censored]sing the product.


If you really think me as a customer immediatelu send the Lenskary lanco 2094 matt black c4 eyeglass.

i expect and demand very good offer or complement from you.

my office addre.
city union bank
computer sysyems department
Emp id : CUB5043
Name :p.r.navaneetha krishnan
706, mount road
near thousand lights
chennai - 600006.
Cell :
, L. nst Customer Support Agent <[protected]@lenskart.zendesk.com> wrot. >## Please do not write bethis line ##

> Ticket #27002: Re: [Customer Support - Happy to Help :)] Re: Re: [Customer S...
>
> Your request (#27002) has been updated> To review the status of the request and add addonl comments, follow the link below:
--
Lenskart Customer Support Agent ✆ 31 May
## Please do not write below this line ## Ticket #27002: Re: [Customer Suppor...
NavaneethaKrishnan Rengarajan ✆

9 Jun

to Customer
How many hours left for your 24 hrs.?
Lenskart Customer Support Agent ✆ 11 Jun
Ticket #27002: Re: [Customer Support - Happy to Help :)] Re: Re: [Customer S...
NavaneethaKrishnan Rengarajan ✆

14 Jun

to Customer
Hi,

I received a call from bluedart and they said that they went to the old address which mentioned at the time of order.

There is a mis-communication between bluedart team itself. Few weeks before they updated the address but they went to old address.

Kindly update the address regarding this.
NavaneethaKrishnan Rengarajan ✆

27 Jun

to Customer
I am going to throw the product in dust bin.
NavaneethaKrishnan Rengarajan ✆

4 Jul

to Customer
you made the customer fool very intelligently.
This is the height of the best customer support. No words to explain. Really site exists and customers are buying???. Post this case in your review.
There is no reply to my words. Only responding to the mail with the default words.
I[censored] really value the customer you would have read the mail but you didnt. I have bothered a lot.

I had placed order for two spectacle frames under buy one get one free scheme (Order #[protected] online through the website of the company www.lenskart.com. I made my payment of Rs 1990/- (One thousand nine hundred and nenety only) through credit card on May 16, 2012. I was given message that my order was dispatched on 19.05.2012 via DTDC courier (Consignment No. X0677317). But, I did not receive the consignment up to May 26, 2012. When I tracked it online through DTDC website, I found that the consignment was returned to the shipper due to non availability of service. It was delivered to the shipper (Lenskart) on 26.05.2012.

I then gave a mail to the customer support team of the company and asked to send the consignment back through speed post. For this, they gave reply that once the product comes back to their warehouse, they will contact me. I was waiting for another week or so. Later, when they did not receive any phone call or e-mail from the company, I only called the customer support team on the number[protected], and inquired about the order. Again I was told the same story that they have not received the product back.

Afterwards, I waited for another week and gave a e-mail regarding my order. Again I got same reply. Later, I gave mail to them after 3-4 days, for which now they are not responding. I asked them to cancel my order and pay back my money. For this, there is no reply. They are neither dispatching the order, nor paying back my money. Today, it is one and half months over after my payment. The company is not responding.

Please do the needful to get my money back.

This is the regarding the Order #[protected]Invoice #[protected] that I had placed for prescription glasses on your site LENSKART on 01-May-2012.

Please note that the Prescription Glasses are delivered but with the wrong prescription.

The prescription for the Right Eye (OD) mentioned was |SPH -3.75 |Cyl 0.50 |Axis 90
whereas it has been delivered with following prescription |SPH -3.75 |Cyl 0.75 |Axis 90

Kindly RESHIP the SAME order with the correct prescription ASAP without any further delay & also arrange for PICKUP of your previous delivered glasses.

Needless to mention, I am assuming that there will be NO further charges levied for re-shipment of the order.

Hoping for a favorable response from your end. Please reach me on my cell # [protected] in case of any further queries.

Regards
Pankaj Mittal
Ph # [protected]

We have ordered a set of watches and the order number is :[protected]
One of them one was defective so we wanted to send it back but the courier person said that the entire order needs to be sent back and you can choose the new order again. We sent both the watches back. Also sent the pen drive (free gift which I forgot to send it initially) by paying the courier charges. Once everything is sent back they said the cheque is sent through couries. After 1 week when I followed about the status they are saying that they have sent me a template email saying that they are checking with the concerned department. Earlier they said they have issued the cheque and now they say that they are checking it with the concerned department. This entire saaga is on going for last 1 and half months and we have been suffering to cancel the order and get the money back. Customer care number +91 [protected] for existing customers never works. If we call on the main customer care number[protected] they do not have a clue what is happening and they always say that they will escalate it to the corresponding team and ask them to call back which doesn't happen. Been following on this for last 1 and half months.

i orderes a pair of contact lenses online on 29th february. the website said that the product will be shipped to me within 3-5 days. i have been waiting for the products since then but i didnt got it. every time i contact them they say that "it will be shipped in 24 hours. " & 'it is under processing. but they have not dispatched it since now. i have made payment already for one order also.

Sir/ Madam,
I ordered a sunglasses on 26 january 2012. But they delivered me a sunglass which is been used by children. After that continuously I followed them for replacement and every time they promise me for replacement. I have a proof for this in form of conversation made through mails.
But till now they have not completed their promise and they done my loss in form of money and time as well as mentally harashement.
So with this complaint I request you to take necessary strong action under cyber crime, for cheating me, against www.lenskart.com
Thanking you.............