Lenskart Complaints & Reviews

Store staff has deducted money from my Credit card for 2 Eyeglass Rs 2975 also not given any receipt/order ID for this money deducted & now after 2 days he is informing me that coupon code as informed by me is not working & I have to pay additional Rs 200 or take your money refund...
This is the most unprofessional way expected from such a company .By this way we are trying to wow customer ( Companies Mission)..??

Sir i wrongly orderd a eyeglass. .order no. [protected]..pls cancel this order.. .and return my money in my account as it is debited by rs 2120...your boy had said that cancel this order because you have placed a wrong order.. .there is nothing to cancel.. .i am totally confused to cancel it.. Pls cancel this order sir.. Kindly returny my money in my account.. .thanking you sir/madam

I went to the lenskart store last week to purchase contact lenses.The guy at the store should me some products on the website.. I asked him about the Bausch and lomb Iconnect contact lenses(6 lens box) and he told me that they the don't sell this product...To his surprise I showed him the lenskart website where the product was available.His mere reply was sorry... Why do you show the product on website when it is not available in the store..!??

Moreover he showed me another product(bausch and lomb soflens 59)priced INR 649...Later I checked the website again and the same product was available at two different prices...??!!

Why are you people misguiding the people...??

This pertains to Order no. [protected]:

When I recently ordered Tommy Hilfiger eyeglass through lenskart. And they delivered 15 days late from the due date. And then power is so bogus that it doesn't fit me either. And now when I requested for return within stipulated time frame on 26.10.16, then also they not reluctant to pickup the item. Even after writing several emails I have failed to get a response. Kindly treat this as a very serious issue. And if not solved within 24 hours, I will be bound to send physical communications. And all expenses incurred after that will be the responsibility of the Lenskart else I am not going to spare them.

Hello Sir/Ma'am,

I (Sindhu Swetha) from Chennai have purchased my first spectacle from Lenskart during August (of 2016), of
Model - John Jacobs Stratford JJ 1434 Black Red Silver Red Black C4 Eyeglasses - Product ID - 114052. (Order ID – [protected]). The Tag price for the selected frame was Rs.3999/-, which falls under free lens category.

The Frame started loosening from the arms, for which...

13/Oct/2016
Placed an online order for lens and frame in lenskart with full payment but the agent who handled my request made lot many false promises regarding the delivery. It's been 20 days still i didnt receive my order neither a call from the courier staff.
Very worst service from lenskart and agent is completely irresponsible and made me to suffer a lot.
Because of such agents, customers like me will never return back to lenskart in future.

Order ID : [protected]
Lenskart is taking orders on premium brand eyeglasses and after one week they are compelling customers to buy some other quality less eyeglasses which is manufactured by lenskart itself by saying that the ordered item is failed in quality check. This their strategy to sell worst eyeglass brand items like vincent chase and john jacobs. They are not at all replying to the customer for any queries.
This is unfair and unprofessional. This is the first time I am facing such a behavior from an online seller.

Order ID : [protected]
I have ordered and eyeglass on 26th of October-2016 and after 7 days they called me and telling the item which I ordered is out of stock and I need to select another item. Alternate eye glasses are not available in same price and they asked me to pay more amount. This is a kind of cheating. If the item is not in stock, they should not take the order. Otherwise they could have to inform the same day or next day. They waited for one week and informing to take another frame. This is not a kind of professional service.

Regards,
Anoop

I had bought my glasses 3 months BK from janakpuri branch of lenskart ...

ORDER NO. = [protected]

At the time of delivery everything was fine..
But after 1week o[censored]sage there started a crack on the temple region of the frame..
As I had bought titanium frame it doesn't have any joints in between, it's one piece...

So I went to the same janakpuri branch.. Nd complained about it, but the executive out der assured that the product is under warranty for 1 year so I can get assured dat anything that happens will be taken care off...
Today I went again to the branch as the frame got cracked from the same region...
But now when went there they simply refused... I and said that physical damage is not covered... WTF
and we cannot help u wid it...Damm they simply refused... Wats dat
Nobody is ready to understand the problem

Dear sir/madam
I order 3 pair of bausch and lomb monthly disposable lens vide order number : [protected].
But after placing order i recieve a call from lenskart office from no [protected], the preson calling shows lenskarts inability to deliver the lens as that are not available but offer me some other lens (Aqualens) and says that that are also of better quality as bausch and lomb. I show my inability that i never use that lens but he again assured me for quality and refresh my order
I reciever 3 pairs of lens but when i start using lens,
1st lens tear in 11 days
2nd in 13 days
3rd just in 2 day
One pair still unused with me.
Please do the needful so that my loss is recovered.
Regards
Gagandeep singh
[protected]

Sir, I have loss my wayferer sun glass temple when I met with the shop, he said ' I don't have the temple u only talk to the customer care, when I take this piece for service Delhi service centre return the sunglasses ' he told like that . Now I need temple, I called two times customer care, and that is 1 hour speech, I recharged for 1 hundred, that I loss for the call. I[censored] not take the serious this issue I will go for consumer court, or else lenskart face the big problem from my side, I have irritated because of your services, my number is [protected].

I m complaining regarding order number 1558930.I went to the shop situated in anand bajar, indore on 2nd September and placed the order, they said they cannot place the order at that time due to power cut of the shop they will place it soon and I will receive an sms regarding it till that evening ..which I did not got ..so I called in the shop on 3rd September and they said I will receive an sms soon ..which I again did not got ..so I called in the shop on 5th September in the evening and said if I did not receive an sms within 1hour I will cancel my order and I want refund of my money ..they said I will receive it soon ..but again I did not received it so on 5th I went to the shop to cancel my order and refund my money...they gave few excuses and some how convinced me into not cancelling my order and gave me a paper receipt stating my order and full payment of my purchase and that the order will be delivered to me at my home..I got an sms stating I will receive my order till 17th September ...which I did not got ..so I called in the customer care to track down my order and why it's delivery is delayed and they said to me that it has not been dispatched yet because I did not paid for it..what the [censored] I told them to contact the branch..I called in the shop again ..and again they gave me some stupid excuses. .and said they will again place my order and I will get my glasses within 10days ..I mean what the [censored] They are not some thing for improving your looks you really need them...I have placed the order on 2nd September and here I m not getting it till the end of September...I mean what type of services are you giving? ?? Now I feel I should have just went to some regular shop who would have given me it within 3-4 days !!!
So I request you either you appoint some qualified and trained staff or you should just shutt that stupid branch !!!
Your sincere..and never want to be customer again
Shweta singh

I have placed an order for my spectacles on 11 September 2016 at Lenskart I'm Bangalore. The store people have assured me a guaranteed delivery by 14 September. They have talked to me very well till the payment of ₹3000 is done. I have placed the order just because of the trust I had in them and have told them that I would have to take leave and won't be able to work without my glasses and they assured me a delivery by Wednesday.After that when I was calling them my call was not answered. When I asked they were telling that due to the bandh they were closed. I have called to the land line As well as the mobile which I received from the customer service. On the actual day they have finally answered my call and they have told that they can't delivery it in that day as there was a bandh in Bangalore. The funny thing is that their warehouse is on Delhi and it was affected by Bangalore bandh. Later they have assured me that it will be delivered by 15th afternoon. I have raised a complaint regarding this in their website. The customer service is calling me and telling that we will take time to process the order and they cannot assure the date of delivery. When I called to the store now they're telling that it is now in Bangalore and after sometime they tell it is shipped and they are expecting it today. Please don't fool the customers by telling fake details and don't play with their trust.i will never recommend any one to shop with you.

My order no.is [protected] which is not being received by me because of misbehavior of the delivery boy...your company must have the objective of customer satisfaction ...on delivery of product we are unable to verify the product delivered by the delivery boy. ..payment should be made after the product is verified by any consumers. .we used to verify the product in front of him...but his behavior was extremely rude...please employ well cultured employees. ..as a result we have not received the product ...hope for your better service . Consumer satisfaction is prime. .hope for quick action thanks

I bought an Spectacle (frame + glasses) from Lenskart, Indore for wich I paid Rs.3000/- approx From day 01 am facing the Problems in seeing nearest as well as distance vision. If I wud lik to see long, in that case i hv to put this on Half of my Nose. I went 2-3 times there but dint get solution. When ur Doctor was checking me, at that time he asked me to read from the distance of approx 01 feet. Still am facing the problem and bound to use my old one.
I hope u understand the matter and revert me with some gud solution.
Waiting for ur immdt response.
Thnx
Anil Bansal

I bought a specs from Lenskart faridabad store 3months back, but the frame is deffective.co has given a 1 year warranty, but the store officials refusing to repair the same, I am giving you 24 hours time to do, otherwise I Will be compelled to forward my case on different platforms
Naresh katyal. My mobile no. Is[protected] and invoice noRST2704989 DT13/06/2016, it is further added that the salesman given me the guarantee for frame and glass in verbal also.We heard about the name of Lenskart that they are selling best specs but now I understand that they are cheating from there end.

I have audio as now i always open my voice recorder to show evidence when i deal with branded shopkeepers as their promises are always fake and this time it was heights when the staff said i asked u to come for pick up of specs in the evening and i was there at 7 clock and still i had to wait half and hour and had to miss my religious rituals 'aarti'. I dnt know at what tym is the evening for lenkart showroom staff and they tortured me mentally so badly that i was about to cry. She insulted me like i am valuless customer for her. She promised to deliever on thursday evening or friday morning and still blamed me that i was wrong and she asked me to come on saturday. Such a late delievery and that too without giving toll ticket which should have been provided while depositing my specs for repair . But i didnt recievd any. If staff is being paid for treating their customers like this than i think this showroom should be closed if they cannot provide without good staff quality

This is regarding my latest order, order no. [protected]. I took the order from shop for my mother and they told it can't be given before 15th sept, i asked them to cancel since mother won't be staying till 15th to which they told we can deliver order in hometown also which is in patna. I told she will be reaching patna on 10th, they told yeah anyway delivery will be after 10th. Still after one day i called customer care and told them not to deliver before 10th, they assured me there is no chance of it being delivered before 10th. Today i got a message that it's out for delivery when nobody is in hometown since today is only 06th. When i called customer service they are telling speak with blue dart, did i ask lenskart to take money from my neighbour? I only paid right, why it's my duty to speak to bluedart, am i working with bluedart or you. Why lenskart customer service and shop guys giving wrong info about delivery. I[censored] can't deliver the product cancel it and return my money.

I also did call bluedart which should be none of my business since that is not seller it's lenskart who i paid money, they told me they will work with team and cancel today's delivery and do it in 10th, they did not do anything and delivery guy called me, i told no one is at home till 10th, he has updated it as home address is not locatable which is nonsense since he was already near my house, i told him to deliver on 10th, he just cut the call.

Either deliver the product on or after 10th or cancel it and return my money, lost interest in buying products from lenskart which only cares for customer till money is paid to them, if it was flipkart or amazon they would have assured i get my product with no hassles and with full ownership.

This is reference to my order #[protected] & #[protected] wherein I bought 4 sunglasses from Lenskart.

After receiving the product we raised a request to return 3 of them and the same were picked up by the courier guys on 9th of August by Bluedart. However, Lenskart has only refunded the amount for 2 glasses and they state that they have received only 2 of them. I have also shared the courier receipt which mentioned 3 items in 2 boxes (attached is the copy of the receipt), however, all I hear from Lenskart is that the issue has been escalated.

Almost a month now and there is no resolution. I want someone to raise this issue to the management team of lenskart and ensure that the balance refund amount is processed at the earliest.

Awaiting a quick response.

Respected sir,
I have taken the appoint of home-eye-checkup at bhubaneswar through online portal of lenskart.com. And it has booked with the request no#[protected] under the promotional offer of family79 for 25th august, 2016 from02:30 pm-07:00 pm. But interestingly one of the member from bhubaneswar lenskart team called me on given mobile number and demanding more amount. I have asked the same in which basis i will give the extra amount to you. Because nowhere on your site mentioned for giving the extra amount for checking the family members. There is no clear cut terms & conditions regarding the same. While i have asked the same to him he has rudely spoke with me and cut the call.

Thanks & regards,
Chandra sekhar