Lenskart Complaints & Reviews

Hi,
This is Surendranath Kamble from Pune.
I have placed order no.[protected] for sunglasses worth 1995/- on 17th of may.
13 days were already passed.
but still I haven't got my product delivery
3-4 times I called for my package delivery but still
the company executive says we'll deliver your product in 24-48 hours.
But no action has been taken. Please help me out for the above issue.

Regards,
Surendra

Lens is providing cheap quality of contact lenses which after using has resulted a redness in eyes.
Not only i have bought lenses, my wife have experienced the same thing. It becomes red and the effect last for more than a week. Its their Bausch and Lomb. We generally buy lenses from retailers and havent had this issue. But from the time we both have started going for discounted contact lenses they have effected us. The box might be branded but i m sure the lenses are all duplicate and harming our eyes.

I had ordered pair of eyeglasses on 27 April which came out defective.
I had a return/replacement request which was been made for another eyeglasses not which i mentioned.
That was resolved after two days.
after 15-20 days i received replacement order which came out empty.
i had complained for this on 17 may till date false commitment are been made that we are generating GV for your order pls give us more 24 hours.
there have been more than 3 days i am making daily calls still the same answer.

My email id is registered on lenskart.com. I am getting lot of promotional sms on my mobile from them which is only wastage of time and efforts by lenskart.com as well as for me as these are of no use to me. There is no option on lenskart.com to delete profile or to make request for stopping unnecessary smss. Hence I request leskart.com to delete my profile permanently as well as stop me sending sms.

Yesterday 12 may 2016 I have bought rayban sunglasses rb3025 and John Jacob sunglasses with rayban. We are looking for one sunglass which is rayban but salesmen of lenskart said that if you will buy another sunglass with rayban then you will get extra discount on both items. So that we bought both and he said that he will deliver the items at your home after 4 days. But in the evening my husband received a call from rohini store lenskart that your order has been cancelled. They have cancelled my order without notifying us. We have made the payment through card and have the bill with me as well ashe said that don't tell it about to customer care and you said that you have cancelled the order. I just want to knw if they Dnt want to sell the products then why lenskart stores are opened in every location. This is fake store and we didn't received money back in my account. I want my order. I didn't advised anybody to go And buy anything from this store. People are lier. I want my order I have the bill as well

#[protected]
pending balance - 369 + 510
#[protected]
pending balance- 1198/-
#[protected]
pending balance - 1708/-

This accounts for a good amount for 3 orders the refund has not been made yet.
They have only made a partial payment of 1370/- out of 3786/- that too constantly messaging them on facebook. Now they have messed up my account to trying to convince me on the partial payment made. Eventually they have stopped responding to my mails and customer care calls as well. It has been two months since i'm waiting for the payment to be done in my bank account but they have stopped responding altogether. The amount 2416/- is still pending. They have cheated on my account.

https://www.facebook.com/Lenskartindia/posts/[protected]?comment_id=[protected]&...⇄


https://www.facebook.com/Lenskartindia/posts/[protected]?comment_id=[protected]&...⇄

False commitment


I ordered 3 spectacles for my family on 20/March/2016. Their executive visited my house, and took the orders. He also informed me that there was a holi scheme wherein I will be getting a refund of amount 350/- for each of my orders which 30 days in the form of cashback(refund to my account). It has been 30 days now and Lenskart told me that the refund will be in the form of store credit and they can't help me anymore on this issue.

I am extremely disappointed with these kind of false commitments. Besides this, one of the spectacles I ordered is different in appearance then it actually seems while I ordered and is not up to the mark.

Order Ids:
[protected]
[protected]
[protected]

With reference to the order no 732350, i have received my specs on 24/02/2016. Unexpectedly the frame color is shaded within a month's time. We are expecting genuine products from lenskart, however this is completely bad experience with lenskart.

Unfortunately i have ordered a second one also with order no 794140 and i have received the same on 17/03/2016. Lenskart store people has updated different power glasses even after providing the doctor's prescription. This is completely not accepted from lenskart.

Hope lenskart will understand the same and replace the genuine frame and correct the lens power at the earliest.

Regards
Ajay
Mobile: [protected]

I purchases a frame from lenskart store a month back and within 1 month o[censored]se the right hand break down.In the beginning it was said that it will last for long .I contacted both store and customer care but no one is suggesting any solution and throwing the ball to one another .I have never seen such a pathetic product which last for a month after spending so much bucks.I think in promotion only you all care about advertising to best but the actual scenario and quality differ a lot.

I have purchased contact lenses from Lenskart on 10/04/16 and did an online payment for it. While ordering somehow it picked my past address and phone number which is not valid from past 2 years. To my surprise, on 12th April I got an email that the order has been delivered. Then I immediately called the CC number and explained that I haven't received the order and they have delivered it at wrong place. Since they have received advance payment so nobody cared before delivery to call on the number to confirm the order before deliver. I updated them with my current number which is already registered to them and got a false promise that my issue will be resolved within 24 to 48 hours. But nothing happened I again called them to check and executive told me that you were tried to contacted but your number was unreachable. I requested her to tell me the number on which they have called and again it was my old number. It comes as a surprise to me, even if I keep there unresponsiveness and false commitment things apart there is a very basic power given to human being named as "Common sense". Since the time I started contacting them I updated them with my current cell no. at least 5-10 times and still they are calling on my old number and saying that I am unreachable. Till now, I have called them 5 times and have got assurance that my issue will be resolved within 24-48 hours or I will get a call back in next half an hour and 4 days have passed nothing has happened. It seems that my biggest mistake was to trust on Lenskart by giving them my money in advance.

I have been ordered eye glass from lenscart.com.it has been comed in agra in last days but it had not been delivered to me.so please do some query.my contact no [protected]
Preetanshu Shukla

I recently purchased 3 products online in Lenskart.com on 30/03/2016 between 3am-4am . They had an offer running up with the gift voucher "INDIA" which promises 30% cashback + 30 % discount. I selected two sunglasses and an eye glass for a sum of 16000 INR in total and I tried applying the gift voucher "INDIA" and it discounted for some reason there was a total discount of the amount, the GRAND TOTAL being 0. I received the order placed confirmation and a status in their website saying "awaiting customer approval". I received a confirmation mail for the products, an sms to my mobile and an order status stating the order is confirmed. Today I received a call from one of the executives stating that there was a "technical glitch" from their side and the said products cannot be given. I tried telling them the fault was theirs by false promising the customer and I followed the proper instructions while ordering. They refused to acknowledge me and was denied of the products. I expect them to compensate for their faults.There was no cashback from using the offer and the offer was a scam as they did not keep the promise once i used the offer. The asked me to order again and I ordered a powerglass again by paying but the product turned out to be small in size! Worst behaviour by a company and I am a loyal customer of theirs.

Order no - [protected], docket no - p[protected]
I had placed an order for vincent chase vagabond vc 6917 black c1 women's eyeglasses at lenskart on 4th april 2016. On 7th april i.E yesterday i received a mail from delcart courier services saying "customer not answered the call and no response". I haven't received any calls as mentioned in the mail. I have been trying to contact the courier services on the number[protected] mentioned in the same mail. There's no one to answer any calls from yesterday neither has there been any reponse from the delcart customer service. So i tried calling the lenskart customer care and they told me i would be receiving my order by today ie 8th april max. I do not have any concerns if there is a slight delay in delivery. The only thing i want is a response. I am expecting a reply as soon as possible

Team,

i have purchase a sunglasses from lenskart store at palsia square Indore, below are order details for same .

Vincent Chase Top Guns Stardom
VC 5177 Golden Green Grey
Gradient C4 Aviator Sunglasses
ProductId:99342

But after using this product, this very cheap quality and glasses of plastic materiel, which got scratches and it is not easy to see with it.

at the time of purchase, your sales person is taking guarantee of glass .

Please check and refund my money back.

I have ordered #[protected]
When was placed my order they r response very quickly but i will return my order due to inconvenient same day when i get my courier and i send it return in local courier i spend my money 200rs they r delivered after 3days but lenskart customer care r processing more then one week same time now it self they r need 48hours when i buy my product that time they will deduct my money within 5 seconds worst website don't by any product in this website, , , ,

I was interested in purchasing a frame from lenskart on dt-31/03/16, when i chose the frame and headed towards the payment page, i have completed my transaction of rs-1569.75/- from sbi net banking having acc no-[protected].But the order was not placed despite of being amount was deducted from my account.Hope you take quick action against him.The following details of my transaction are:-
order no-[protected]
sbi account number-[protected]
date of the incident-31/03/16
the company is not responding anything regarding this matter despite of so many calls i have done.Expecting my full amount in my account quickly and as soon as possible.

Cheated me Rs 3190
They have cheated me Rs 3190 and i am filing FIR against them. My order no. [protected].

They have failed to give the refund when after 12 days and they are not providing the transaction details. This i believe is a scam website.

I have ordered two sunglasses and my order number is [protected] .Out of two sunglasses I didn't like one.when i contacted for the same, the supporting staff told me that they transfer my call to the concerned department but after putting my call on hold they just cut my call

Hello,

Today I have purchased 3 rayban glasses from lenskart. There was some promotion going on and when I applied Promo code as INDIA, the order was placed with 100% discount.

This is not my fault and I have an email stating that my order is successfully placed. Now when I was waiting for my order to arrive, Lenskart cancelled them without even notifying me.

My Order Nos and details are given below:

ORDER # DATE SHIP TO ORDER TOTAL ORDER STATUS ACTIONS COURIER DETAILS
[protected] 30/03/2016 Narender Singh Rs 0.00 Canceled View Order

[protected]:20:47
[protected]:00:00


[protected] 30/03/2016 Narender Singh Rs 0.00 Canceled View Order
Reorder

[protected]:19:39
[protected]:00:00


[protected] 30/03/2016 Narender Singh Rs 0.00 Canceled View Order

This is not my fault if there was some bug or issue at their end. I am fully entitled to get these ordered products.
Let me know how can I proceed with Legal action as I have all the proofs of successful order placement.

Regards,
Narender

I have purchased a spectacle 4 months back, which had a 1 year warranty on frame coating.
On getting some frame coating issues after 4 months, I contacted Lenskart for warranty. They asked me to send back the spectacle and they would replace the frame.
I had sent the spectacles back to lenskart for frame replacement on 24 Feb 2016. But till date they are just asking more and more time.
I have spoken to around 20 different customer support representatives and got all together different version of truth from them.
Some of the things they told me:
1) My spectacle is lost in transit.
2) They found spectacle but frame is out of stock.
3) They have added refund to my store credit.
4) Again they will try to get product from 3rd party vendor.
5) After all above point, One day they started feeling frame was OK, problem was with lenses. Then again corrected them that its the frame which has the problem.
6) Now they say they have shipped to wrong address.
7) I corrected that address thing on 13 Feb..


But the only thing till date which I have got is ... A lot of phone bill and
Bucket full of harassment.

Please help me.. This company is either run by fools or they are making people fool.

order No:[protected]