Lenskart Complaints & Reviews

I ordered a spectacle from lenskart.com (order id #[protected]). but as they used poor quality products, just after 2 weeks, some permanent black spots started coming on the lenses. after this i complained to lenskart and they offered me a lens replacement only on the old frame.
Till this moment it was tolerable. now when they delivered the spectacles with new lenses, the frame was damaged. this time its enough. i again complained. now what they are offering me is - credit amount into my lenskart account and not into my bank account. so this way they are forcing me to buy their products once again, the products which i am sure are of poorest of poor quality. i have 2 concerns here -
1. why will i buy poor quality products again?
2.initially their executive gave me some discounts, so i end up spending a little less amount then original. lenskart will credit only the amount which i spent. and now those discounts are not available. so i won't be able to buy the same product again. if i go for a cheaper product then some credit (around rs 1000) will be left in form of credits, which will be of no use. so this way they forcefully charged the amount more than the price of product as neither i won't be getting the remaining amount nor the costlier product.

This all is after facing so much problems of order and following up with their representative multiple times.

I bought one spectacle on the recommendation of store representatives when i asked them to give me something sturdy and stylish. Since i had little understanding of plastics and quality i trusted the representatives there and selected one out of few they suggested. I took glass recommendation also even though it was expensive and more than my budget.
In just 3 days i noticed a slight bend in the frame which when i took to the store for repair they said they will repair and i can pick up next day. 2days later when i went to pick up the frame, store manager ashish says its a physical damage and cant be repaired.
When i enquired later about the product i was told its a "feather frame" which could not be "sturdy" as i had asked for. Manage says its a "nice, delicate and strong frame" that broke because i mishandled it.

When they had to sell the frame that i was given all incorrect information about the product, its neither sturdy nor strong as i had asked for. I was also told it has 14 days replacement warranty which changes every time i speak to customer care representative.
If it was sturdy and strong how it bent so easily. I have been using spectacles since last 15yrs and nothing of this sort ever happened before, with my experience i know how to wear and handle frames.

Order id [protected]

Lenskart is selling duplicate and fake product in name of original and giving huge discount. I've purchased original frame of ray-ban from lenskart, in which there was warranty of 1 year. But after a month, its case was broken, which raise doubt about duplicacy of the product and checked and found that the frame was also fake. The frame gets detached from glass on regular use after 5 months which the local store of lenskart has repaired. The frame again detached from the same place after another 3 months o[censored]se. This time neither local store nor lenskart entertain me saying that it can not be repaired.

All these incidents feels me cheated and i advise everyone never ever buy any product from lenskart. They are looting & cheating peolple.

Hi,

I have booked a home eye checkup by paying 100 rs for mumbai location on 8th of june and it was scheduled for 9th june, however the representative called me in the afternoon on 9th june saying he wilol vosit at around 6 pm and i was waiting however he dint turn up that day and when i tried reaching him he was responding my call. then later after waiting for 3 days i wrote a query to lenskart and even that is not being answered and additionally when i m calling to 24*7 support no one is responding to the call. what kind of worst service you are providing. i want my money to be refunded else i am going to put a consumer case on lenskart i know it wont have a great impact on you as you would be having so many cases on you but still it will add one more negative on you. and i am surely going to take the help of social media of your such worst customer response. Kindly repay me my amount.

I have raised a complaint 1 month back on the fitting issue for the Order #[protected]. the lens has come out of frame. Lenskart service representative has visited my home and took the frame+ lens and got it repaired. The issue has come again last 10 days back. The Fitting is not upto the mark, i again raised the complaint before 8 days and the lenses has fallen from the frame today around 8.10 pm and had broken into pieces, which the lenskart team claims that they are non breakable lenses.
I realized now how much big mistake i made by purchasing the worst lenses from lenskart. I really wonder how come fiber lenses got broken by falling down from 2 feet.

I had ordered Vincent Chase Air VC 3946 Black Blue Reflector Mirror C3 Sports Sunglasses from lenskart.com
i am receiving defective sunglasses from past three times.

this time when i complained to simranjeet (saurabh and his team) they denied for resolution, they just say we cannot change what has been done in past and sorry, but uptil now no resolution has been given from past 3 orders, from their team saurabh even promised that he will ensure i receive a proper order but still i have not got it.

These are the order id's:-
[protected]
[protected]
[protected]

as you are unable to provide me resolution i am filing a legal complaint against you all.

I have been receiving your messages on phone I NEVER subscribed for your website not ordered anything from it. I never even visited your website once. I tried unsubscribing through messages but it works only for few days after that i keep receiving your messages again.
So I kindly request you to unscribe me and never take any request from my number nor send any messages to it. Cancel any subscription to my number FOREVER

Hi,
This is Surendranath Kamble from Pune.
I have placed order no.[protected] for sunglasses worth 1995/- on 17th of may.
13 days were already passed.
but still I haven't got my product delivery
3-4 times I called for my package delivery but still
the company executive says we'll deliver your product in 24-48 hours.
But no action has been taken. Please help me out for the above issue.

Regards,
Surendra

Lens is providing cheap quality of contact lenses which after using has resulted a redness in eyes.
Not only i have bought lenses, my wife have experienced the same thing. It becomes red and the effect last for more than a week. Its their Bausch and Lomb. We generally buy lenses from retailers and havent had this issue. But from the time we both have started going for discounted contact lenses they have effected us. The box might be branded but i m sure the lenses are all duplicate and harming our eyes.

I had ordered pair of eyeglasses on 27 April which came out defective.
I had a return/replacement request which was been made for another eyeglasses not which i mentioned.
That was resolved after two days.
after 15-20 days i received replacement order which came out empty.
i had complained for this on 17 may till date false commitment are been made that we are generating GV for your order pls give us more 24 hours.
there have been more than 3 days i am making daily calls still the same answer.

My wife underwent an eye test at home by lenskart more than three weeks back and we paid it rs.6000/- (Appx) in advance for a progressive lens glasses with its frame.

The glasses we received in about a week's time contained wrongly powered lenses for reading while distance power was okay.

This was confirmed by a revisit and fresh eye test done by lenskart optician executive more than ten days back and was duly...

My email id is registered on lenskart.com. I am getting lot of promotional sms on my mobile from them which is only wastage of time and efforts by lenskart.com as well as for me as these are of no use to me. There is no option on lenskart.com to delete profile or to make request for stopping unnecessary smss. Hence I request leskart.com to delete my profile permanently as well as stop me sending sms.

Yesterday 12 may 2016 I have bought rayban sunglasses rb3025 and John Jacob sunglasses with rayban. We are looking for one sunglass which is rayban but salesmen of lenskart said that if you will buy another sunglass with rayban then you will get extra discount on both items. So that we bought both and he said that he will deliver the items at your home after 4 days. But in the evening my husband received a call from rohini store lenskart that your order has been cancelled. They have cancelled my order without notifying us. We have made the payment through card and have the bill with me as well ashe said that don't tell it about to customer care and you said that you have cancelled the order. I just want to knw if they Dnt want to sell the products then why lenskart stores are opened in every location. This is fake store and we didn't received money back in my account. I want my order. I didn't advised anybody to go And buy anything from this store. People are lier. I want my order I have the bill as well

Greetings,

With reference to Order number : 188184 dated 21/06/15, i had purchased 2 sun glasses Vincent chase as a gift for my brother. He never wore it even once as he is a business man and does not go on for an holiday soon, but after few months as he takes the sunglasses out from the cupboard, he finds green fungus on the frame of the glasses. I also tried speaking to Lenskart outlet at Mangalore, karnataka. But they are...

#[protected]
pending balance - 369 + 510
#[protected]
pending balance- 1198/-
#[protected]
pending balance - 1708/-

This accounts for a good amount for 3 orders the refund has not been made yet.
They have only made a partial payment of 1370/- out of 3786/- that too constantly messaging them on facebook. Now they have messed up my account to trying to convince me on the partial payment made. Eventually they have stopped responding to my mails and customer care calls as well. It has been two months since i'm waiting for the payment to be done in my bank account but they have stopped responding altogether. The amount 2416/- is still pending. They have cheated on my account.

https://www.facebook.com/Lenskartindia/posts/[protected]?comment_id=[protected]&...⇄


https://www.facebook.com/Lenskartindia/posts/[protected]?comment_id=[protected]&...⇄

False commitment


I ordered 3 spectacles for my family on 20/March/2016. Their executive visited my house, and took the orders. He also informed me that there was a holi scheme wherein I will be getting a refund of amount 350/- for each of my orders which 30 days in the form of cashback(refund to my account). It has been 30 days now and Lenskart told me that the refund will be in the form of store credit and they can't help me anymore on this issue.

I am extremely disappointed with these kind of false commitments. Besides this, one of the spectacles I ordered is different in appearance then it actually seems while I ordered and is not up to the mark.

Order Ids:
[protected]
[protected]
[protected]

With reference to the order no 732350, i have received my specs on 24/02/2016. Unexpectedly the frame color is shaded within a month's time. We are expecting genuine products from lenskart, however this is completely bad experience with lenskart.

Unfortunately i have ordered a second one also with order no 794140 and i have received the same on 17/03/2016. Lenskart store people has updated different power glasses even after providing the doctor's prescription. This is completely not accepted from lenskart.

Hope lenskart will understand the same and replace the genuine frame and correct the lens power at the earliest.

Regards
Ajay
Mobile: [protected]

I purchases a frame from lenskart store a month back and within 1 month o[censored]se the right hand break down.In the beginning it was said that it will last for long .I contacted both store and customer care but no one is suggesting any solution and throwing the ball to one another .I have never seen such a pathetic product which last for a month after spending so much bucks.I think in promotion only you all care about advertising to best but the actual scenario and quality differ a lot.

I have purchased contact lenses from Lenskart on 10/04/16 and did an online payment for it. While ordering somehow it picked my past address and phone number which is not valid from past 2 years. To my surprise, on 12th April I got an email that the order has been delivered. Then I immediately called the CC number and explained that I haven't received the order and they have delivered it at wrong place. Since they have received advance payment so nobody cared before delivery to call on the number to confirm the order before deliver. I updated them with my current number which is already registered to them and got a false promise that my issue will be resolved within 24 to 48 hours. But nothing happened I again called them to check and executive told me that you were tried to contacted but your number was unreachable. I requested her to tell me the number on which they have called and again it was my old number. It comes as a surprise to me, even if I keep there unresponsiveness and false commitment things apart there is a very basic power given to human being named as "Common sense". Since the time I started contacting them I updated them with my current cell no. at least 5-10 times and still they are calling on my old number and saying that I am unreachable. Till now, I have called them 5 times and have got assurance that my issue will be resolved within 24-48 hours or I will get a call back in next half an hour and 4 days have passed nothing has happened. It seems that my biggest mistake was to trust on Lenskart by giving them my money in advance.

I have been ordered eye glass from lenscart.com.it has been comed in agra in last days but it had not been delivered to me.so please do some query.my contact no [protected]
Preetanshu Shukla