Lenskart Complaints & Reviews

I would like to say that i had not received my order no- [protected] dated[protected]. it was shipped by gojavas vide dispatch id - DELLKTP557123 to some gurgaon address but my address as per order is of dehradun. We did not expected such a mistake like this from lenskart and when contacting to gojavas they said it has been returned. Despite my address is correct i had not received my order and i had made payment online but lenskart does not deliever my glasses and did not refunded my payment either on the grounds that they are not able to deliever glasses at dehradun. I had faced a lot of problems because of this lenskart is not responding to it.I am very much dissapointed with the services of lenskart.. my mob no is :[protected]

Hi, i placed the order on 29 july with order number[protected] and got a message oder dispatched on auig 2 and again due to some failure of delivery it gain got dispatched on aug 12 and its not delivered yet, this is the worst thing can happen worst service ever in my life and im gonna post this in social media and never gonna recommend lenskart any one this is [censored] service never trust

I had ordered a pair of ray ban eyeglasses, I went to the store of lenskart at kalyani nagar pune, and via online in that store itself i ordered a pair of ray ban eyeglasses with kodak lenses. as ray ban eyeglasses wasn't available at the store, hence the store representative helped me place the order online. its been one week, last day i called customer care, and told them about my product details, they simply say, "sir there was only one piece when you placed the order, and that last piece didn't pass the quality check. contact the store". I mean what kind of reply is this ? if that last piece of ray ban glasses didn't pass the quality check, then why did you put it up on your site for sale ? and how will the lenskart store help me out ? in this case ? as the order was made online ? I also paid 3000 INR as advance ? Been a week and no sign of my order ? This is not expected highly disappointed. Order Id: 260504

I ordered a eye glass oforder [protected] is out for delivery as on 07 July 2015 Tracking Number: P[protected] It is only one month that I received the product...there are Scratch's on the lens ..more over I have been using the same cloth which is given by lenskart to clean the lens.. Please resolve the issue.

Hi,
I placed an order on 2nd Aug, 2015 for Ray-Ban RB3025 L0205 Size:58 Golden Green Aviator Men's Sunglasses via Pre-paid Order No.: [protected]. It was dispatched on 3rd Aug, 2015 by DELCART via Track Id P[protected]. While tracking my order in DELCART I found that it was Out of Delivery on 4th Aug, 2015, but after that there is no update on it. This order was dispatched from Delhi and need to be delivered in Delhi itself. How much more time you people will take to deliver the same. It is very pathetic.
From last 2 days I had made several calls at your end, but neither got any feedback nor call back from your end. This is 1st time I have ordered from LensKart.com and hope I won’t order in future. I will make sure I will spread it in my circle in the social media.

I have ordered glass with power from lenskart on Feb 9. It was delivered to me after 10 days, we have issue with the size of the glass much bigger than we expected. So we have returned the order back. They modified it slightly and return the product to me again, we didn't see much change. I called up lenskart and said that I still find the glass big and not convenient to wear. They made another appointment with the technical guy (They said issue can be resolved right away if possible). Technical has come and had check and found that it is NOT feasible for the frame, so I have returned the order to the same guy and said they would reschedule another appointment. By I didn't hear from them for 2 months (In this I was not here for a month). I started to call them since mid of May till yesterday they were saying they take a look and get back to me they hardly called me 3 times in this BUT I keep on calling every week once or twice and nothing happened yet. Today when I had a call with them they said that the order was delivered to me on Mar25 2015, BUT I didn't get the order delivered to me. When I ask for confirmation for the delivery they are not providing the confirmation email from bluedart.. They say that the delivery status is not stored for more than 2 months.. With providing me any proof of delivery or the giving my order to me they say we can't do anything with this .. I need help for this...

I had ordered my first frame free it costed me Rs 1, 039.50. I am highly disappointed with the product that is given to me. Order Id - [protected] (Dated : 22 January 2015 17:27:50 IST) Product : Vincent Chase VC 5890 Black Red C6 Eyeglasses It is said to me that the Lens material is of top class with Anti-Glare-Unbreakable, nothing will stick on the lens, no finger print will left if toughed with naked hands, no scratches will appear on the lenses but it is not that so. All the above mentioned things are happening with me. Please resolve my issues.

i had return the product on 4 july 2015, that time i informed them that i had return your product and from that day till now they giving me the TAT of 4 to 5 days .I called them several times. I want my to be refund and i want expence of the phone call i made to them.

There were repeatedly massaging from lanskart. Com, without permission they disturbed our lives. They theft my number from some unknown sources and used for their promotional advertising. They were never mentioned the option on unsubscibe in their massages. I think the option on unsubscibe become must in all unauthorized promotional massages so I'd any person like me tortured by these messages can unsubscibe and stay happy. Please take serious action against lanskart. Com and many other companies who got numbers of mass people and tortured them for own benefit. Thank you so much

I had ordered ([protected]) Rayban polarized sunglasses but they delivered non polarized one. Immediately sunglasses returned to them but they shown his reservation to not send me right specification sunglasses as i ordered. Also they do not want to return money in my bank. I sent him 25 reminders but no concrete reply received from them

it is more than a year since i wrongly called lenskart to inquire about the product from that day my the virus of sending sms started till date, i don't know the purpose of lenskart in harassing the prospect customers by promotional sms, they do not have mechansim to stop this, hence i am posting the complaint here

Lenskart is send me unauthorized Spam via sms all the time. I have mailed them a couple of times with no reply . The funny thing is I never registered on this site and I dont even wear specks - If possible I need to know how to report them to TRAI

Lenskart dealing with online specs and lenses which is sending continuously below SMS on my mobile: "Your Rs. 1000 Gift Voucher is about to expire tonight at 12:00 AM * TnC ! Use Code: GIFT-CUST7-CNJFO-VHS9 at checkout. Visit - www.lenskart.com/eyewear NOW !!" I have heard first time about it and never visited this website before get this message. From where did they get my number? Message for 1000 Rs of gift voucher and make us fool because they do not provide any T&C. I am requesting you to stop these non-sense as soon as possible which hampering to me. If i use DND on my current SIM card, i cannot able to get any other important messages which may be very useful for me, like if my recharge validity is going to be expired, telecom company send messages that this recharge will be expired on tomorrow. I am requesting you to take necessary effective action for the same.

I purchased RAYBAN 3412 004 Size 63 vide order no [protected] from Lenskart on 14th April & received it on 15rth April with COD terms. I paid 4290/- in cash. On 15th itself, after 15 minutes of receiving the product I placed request for return pickup as the sunglasses were too loose on my face and requested for refund of my paid amount. On 17th April, their representative picked up the product, he checked and resealed the returned product in my presence. I received a mail asking for my bank details on 22nd April and I sent them details on same day. I received confirmation TEXT MESSAGES for all these transactions. They confirmed by SMS that they have received my bank details on 22nd April 2015. On 25th April 2015, I received a SMS stating the refund has been initiated and that same will reflect in my account in 3-5 business days. Not finding any transaction from LENSKART in my account till 29th April, I spoke to their representative on[protected] and was assured that some one will call me back with transaction details, Since then I have called them on 2nd may, 4th May (twice), 5th May, 07th May (twice), 09th May, 10th May, 11th May and each time I am assured that they have sent PRIORITY mail to their FINANCE DEPT and someone will call me back in next 24 hours but I have never received any call, neither my refund amount is returned. I had sent mail to LENSKART to this effect on 6th May 2015 and received a reply from their Support team band again sent a mail 08th May and received TICKET # 433774 and was received reply that they are looking in to the matter and will call/contact me in 24 hours, but since then no reply. Please help.

Order ID : [protected] Payment Mode : Credit Card I ordered prescription sunglasses from lenskart, order ID [protected], this was on 2nd April. Money was paid by my credit card The product was dispatched on 3rd April. I never recevied the product, hence I requested for cancellation. Till date, no refund has been processed. Lenskart customer care keeps on saying that we have not received the product back. Why should customer suffer for a product which he has not recevied at all? Why can''t the refund be processed immediately? I have called Lenksart numerous times, but no action is being taken. This is serious mental torture.

Lenskart claims in their website to provide lowest price guaranteed and if one finds the same item at a lower price than that given by lenskart, they would refund twice the difference. I made the purchase on 2nd April, 2015 but I found that that the same item was available at a cheaper price in amazon.in. now when I claim my refund they are stating that they only meant malls and offline shops. Let me quote lenskart website saying "Top Quality at Best Price. If you find the same genuine product at a lower price we promise to refund twice the difference in price." Now on the phone call afterwards (after my purchase and claiming the refund) it is said from their side that they meant only malls and offline shops in that claim. It is beyond my understanding how could you possibly not include other online shopping sites which majority are using, on top of them being an online retailer and other online retailers being their competition, and without mentioning it specifically on their website this claim of lenskart now about meaning only malls and offline stores is misleading and not ethical. This has been a sheer waste of time and my effort trying get the issue solved with lenskart but unfortunately having no other option but resort to complaining against them. I would like to claim the refund for the same.

Worst ever experience with lenskart Shop, Manish Nagar Branch.Nagpur. I Have brought Lewis Hamilton 24041 Black Grey Aviator Sunglasses Dated 09.02.15 but its break from screw. Their is manufacturing defect but the shop doesn't accept it and misbehave with me. There is not consumer support. according to Shop Manager, Sunglasses is not wear it is only for stay on the table.He misbehave with me and not accept my request.I Have launch complaint against shop manager/owner to Lenskart customer care. They told me we take action against misbehavior to customer. Lets see what action they took against manager in next 2-3 days Now i regret purchasing order with Lenskart Shop and will advise in future to everyone not to fall in trap for such a poor quality after sales serviceand product . My Order Number is 57824. Lenskart Shop Phone Number[protected] / [protected]

Hi Lenskart Order id 81922 I have placed an order for a spec in a outlet @ malleshwaram bangalore... i received the product today when i check the quality of the product is very worst and also alligmernt is not proper when i called to customer support they asked to vist the store they cant help any thing as the order was placed of line when i called up the store they say that they cant help need to call customer supprot so wherewill i go now have i made any mistake by choosing lenskart. kindly revret on priority I was a big fan of lenskart but after getting this order i think i have taken a wrong decition

It is close to one month that I had returned my order (# [protected]) however I have not yet received the Refund Cheque of Rs. 1460/- Can you provide a status by when it will be sent to me. As per your terms it should have been given in 10-12 days. I have called your customer service multiple times already. I am really frustrated with this kind of service from your company.,

I have order for the eyeglass and my order number is [protected]. At lenskart.com. The order total is rs1528.5 and i have paid rs1300 and the remaining amount 220 on cash on delivery then they are saying that you have cancelled the order when i have not cancelled the same and now they are neither reprocessing the order or refunding. I m concerned for the same. Please resolve the problem. My name is shahban my email id is - [protected]@gmail.com.