Life Insurance Corporation of India [LIC] Complaints & Reviews

Please provide as mucLIC Housing Loan - Received a very bad service from an Agent as well as from Tambaram branchh information Hello, I am an extremely disappointed customer of LICHFL. I would like to share my very bad and pathetic experience with LICHFL. I have a salary account with HDFC bank and I applied for the home loan with LICHFL, after a very long one month my Home loan got processed and get approved, at last after all the processing fee and stamp fees and every thing was collected, LICHFL got rejected my loan due to my poor condition of my old parent documents. (we have copy of new documents) I know very well that my documents is not in good conditions but it is readable and I showed it to the LIC agent (Umapathy Tambaram Branch) who processed my Loan and to the Manager who stayed in Saidapet. At the final stage when releasing the Cheque they rejected my file. I don't know why Saidapet manager accepted it in the first stage and rejected at the final stage. An agent by the name Umapathy from Tambaram I received a very bad experience with him. We showed all the documents at the beginning when we signed an application form, at the first stage he might have showed the files, but he dint do that. Totally disappointed very poor customer service, unprofessional agents, No one owns the responsibility. The agent Umapathy. his attitude is pathetic and does not help in need. I really need a explanations. Regards, G, Padmaja

Dear LIC, Below are my LIC housing loan related details- LIC Customer id: 18466078 LIC housing loan#[protected] I have taken Rs. 23 Lakhs for a period of 15years. Rate of Interest offered to me is 10.7% per annum.. With this the EMI should be 25,710/- per month as I have verified with few online home loan calculators. Instead I have been paying Rs. 25,937/- from the first month onwards. I would like to know why there is a difference of 227/- per month? Thanks, Sreenivas & SUchitra

Dear sir/madam My name is pusphanjali chitrasen nahak. From Mumbai.This complaint is about the lic. I m having a 2 policy with the name of my daughter. Name – Neha chitrasen nahak Policy no[protected] Date of issued -11DEC2012 Years -15years Yearly paying-33861 Policy name - JEEVAN TRANG Assured to -chitrasen udaynath nahak Name – Zoya chitrasen nahak Policy no[protected] Date of issued – 11 JAN 2013 Years -18years Yearly paying- 23176 Policy name - JEEVAN ankur Assured to –Pusphanjali chitrasen nahak The issue is that in 1) The zoya chitrasen nahak policy assured name is pusphanjali chitraen nahak. But they put a wrong name in a bond name is chitrasen udaynath nahak 2) In the 2 policy I will get a 4 mediclaim card of rs 3lkh assured neha,zoya,chitrasen,pusphanjali. This 4 card I will get sepreate they told me but its 8 month over now yet I not recived the card 3) In the time of purchase the policy they told me u will get the 10% discount on both policy In the next premium and u will send the letter for 10% discount also . so sir that also I not got. Whenever I m calling they r recevieng the call and telling tranfersing the call and call is end in middle. And when connected they r telling that we are sending wait. Now its 8 month over So please help me for that I m requesting to u sir 10% discount on premium and proof ,mediclaim card of 4 members, and the wrong name entered in zoya policy. So don’t know where to contact the name vijay,simran, Sharma I talked with thm but not giving a response some time not reciveing the call and the manager mr. abhisek also told me we are sending but now yet nothing has be done. So please take any action for that. I m writing a address of that branch and a phone no below. LIC of India, Delhi Br Unit 126 Bharat Base Bldg 1st Flr 10 Daryaganj. New Delhi City: Daryaganj Cbo State: Pin Code: 110002 Branch Code: 126 Phone no- [protected] reciveing the call but not responding Sir I am requesting help me for that I m waitng for reply I payed a money but not response.and not reciveng the call not getting a postive response Thanks & regards pusphanjali chitrasen nahak [protected]

Dear Sir, I met C Dhanasekaran, of LICHFL agent on 24-Aug-13 for my Housing loan and handed over the documents. He agreed to complete the loan in 2 months. He want 4% of loan amount as Process fee and Service charges. He informed me that without LIC policy for 1 lach, your loan will not get sanction.But I refused strongly and escaped from that issue. But after 4 months of time, he is not able to get a single cheque for me. but I paid 30000 (Thirty thousands) before 2 months as service charge. He always keen about his paymets and not his customers. ON THE TOP OF IT FOR THE PAST 1 MONTH HE IS NOT AT ALL LIFTING MY CALLS. Please help me to solve the issue. All other Rajapalayam area people, please keep your time well in advance (4 ~ 5 months) before reach him.

My first ECS from Kotak Bank got returned in Dec 12 as LIC has charged for ECS (@34000.00) of full loan sanctioned amt 40 lacs and I had to bear the ECS return charges in Kotak Simultaneously LIC has charges some penalty interest on its own and not being intimated to me on mail or letter. Due to which the next demand from my builder was on hold and not being intimated to me. On enquiry from the builder after 5 months about the same, I had to coordinate with Mr RM to make the penalty of 3000.00 to LICHF. Post that LICHF made the disbursement to TANVIafter @6 months. Now Tanvi asked for penal interest of 28000.00 which I had to pay Over the period of time I have suffered a lot granting loan from LICHF and coordinating with my RM Santosh Khanojia and every time I get an answer like month end pressure to handle the query and there is system issue in the starting of the months. Looking forward to have healthy relationship with you and recovery of Rs 31000.00 Regards, Kharabela Behera

I am lic agent from the year 2000 in Lic of India Branch-895 Fort Mumbai pin-4000001.my Agency code no[protected] / D.O. Code-006857 my TDS deduction from my commission period of year Amount 04/2007-03/2008 Rs. 7363 04/2008-03/2009 Rs. 3474 04/2009-03/2010 Rs. 4695 04/2010-03/2011 Rs. 6695 04/2011-03/2012 Rs. 4687 total Rs. 26914 was deducted from my commission But I have not received refund because my original PAN NO ADVPT4533F BUT LIC deduction and send wrong PAN NO ADCPT4533F. I submit my pan card xerox copy to lic before deduction Who is wrong I don't know LIC OR TDS DEPARTMENT AYYKAR BHAVAN But Please give me my tds refund immediately

It is really embarrassing for me to write something against an LICI agent, but I cannot help but to write my grievances as I am facing financial loss. I am disturbed by the overall behavioral pattern of the following agent: Amita Sengupta A-49 Tribeni Tissues Estate, Chanderhati , Hoogly -712504 Agent Code: 07832443 0199043 Cell: [protected] This is also to be mentioned that my term insurance policy had lapsed due to my over-dependency on the above-mentioned agent: Being an academician with busy schedule, I must admit that I do not have time to handle all these (almost 25+) policies and I have to depend on the agents. Though I had tried my best to recover it, I cut a sorry figure as the said agent did not co-operate me and was playing with my valuable term insurance. I must admit that I have never faced/ experienced such negligence coupled with irresponsibility or callous behavior of agents in executing almost 30+ policies (including matured policies). I have got warm co-operations from other agents throughout my happy journey with LICI over almost 25 years. I must also add that the agent concerned here does not have knowledge about term insurance policy. I am also anticipating the misusing of money paid by cheques and cash by the said agent. I will be glad if LICI would enquire or investigate the money-matters associated with that agent. Probably she cannot handle financial transactions. As per my little understanding (I will be happy if I would be proved wrong!), I think that she is psychosomatically challenged in these days of all-pervading stressed human existence. I wish to convey only one message to her: Mrs. Sengupta, get well soon.

Sir,
i was send 4 mail to Area Manager but Still i am not received any response form him. sir, As per telephonic conversation with Area manager dated-07/08/2013 he need a mail with details description regarding my loan A/c no-[protected]. My loan account is takeover by IDBI BANK Silliguri branch on dated-04/06/2013 and LICHFL office was issued NOC for the said loan and that day office staff Ms.Nivedita told Mr.Gobinda Ray (IDBI Staff) that my document is in Kolkatta (original Lic Deed And Flat Registration Deed) and it will take 15 to 20 days to bring from Kolkatta. According to MS.NIVEDITA We had visited LICHFL office on dated-05/07/2013 that day she handover us LIC deed and she told me regarding my flat registration deed again it will take 7 days to bring from Kolkatta after 7 days when i and Mr. Gobinda Ray (IDBI Staff) was telephone to her she told me my one month installment is due because they told me my one month instalment cheque is bounce i told to her that kindly issue me a official letter mentioning in details and she told me to bring NOC which was issue by LICHFL office. Due to transportation problem that time i could not able to visit LICHFL office and i send to Mr. Gobinda Ray (IDBI Staff) that time she told to him that Instalment is clear only i have to pay cheque bounce charge.
sir, due to this still my balance amount of rs-52,000/ is not release by IDBI. and Rs-26000/ not refund by LICHFL office.

So, sir please take necessary action on my case as early as possible.
Thanking You

From
Gobinda Chetry
LOAN A/c No-[protected]
email.[protected]@yahoo.com

Dear Sir
I am Dharmendra Singh My Annuity no. is 27794 I am not getting my pension although i have sent my bank detail and cancelled cheque twice.Kindly help, details are given below.
Name -Dharmendra Singh
Father, Name - Late B.N. Singh
Add. - 655A/4/274 Adil Nagar Lucknow {U.P.} Pin 226022
Bank Name - Central bank of india
A/C no. - [protected]
Mob. no. - [protected]
E mail - dharmend.[protected]@gmail.com
- admin.[protected]@matrixbps.com

Hello Sir/Madam,

I, Girdharlal Jethani, hereby need to say that my amount is not being paid back as the company was unspecified for the option A and F during the issue of policy under "Jeevan Akshay Poliicy". I have opted for the option F and also have the policy bond for it and the company by its mistake has registered me to option A. They also have surrendered for their mistake in a written letter dated 04/07/2013 but still my amount is not being refunded. Policy no and name of the policy holders are mentioned below.



Policy holder name: Gaytri Jethani
Policy number: [protected],[protected],[protected],[protected]

Policy holder name: Girdharlal Jethani
Policy Number:[protected]

Kindly revert me back with a solution and my amount.


Thanks and Regards
Girdharlal Jethani
Adarsh Colony, Banda(UP)-210001
(+91)[protected]

HI All,

I had applied for loan with LICHFL 1 weeks back. I had given check as Rs 6180/- as initial amount as processing fee to LICHFL. But because of some issue in my CIBIL reprot LICHFL has rejected the loan. Later I asked to refund the processing fee as the loan is not processed. LICHFL says there would not be refund of money. my question is if loan is not processed then why they are taking this much amount? As per my knowledge...

There is considerable delay in deciding on policy proposals if medical involved and persons with even small deformity like a scar due to fracture several years before submitting the proposal. Documents are accumulated for 3 months and despatched at the whims and fancies. staff show the different section and never answer though they know well the reply . They fail to understand Policies are sold by agents and no one comes to branch and buy . If policies are attractive and high returns giving everyone will buy on line and there is no need to pay commission to Agents at all. The salary one enjoys sitting in AC rooms are all hard work and perseverance of each devoted Agent.

My File # [protected]
I had bought a ready built flat in Pratap Vihar, Ghaziabad on 11th of March and for which i applied for a housing loan of amount Rs 15,00000 (Fifteen lac) out of which 2 Cheques for the total of Rs 14,00000 (Fourteen lac) were disbursed from LICHFL. As per the communication, i was supposed to get the remaining 1 Lac on my name for renovation purposes. But, i did not get the remaining 1 Lac from LICHFL.I was told that the Rate of Interest (10.25%) will only be charged for the Loan amount 14 Lac.. However, when I calculate, the EMI's that they are deducting from my bank account is more than what the deduction should be.
The mentioned EMI on the Sanction letter is Rs 14725 at the intrest rate of 10.25% (For 15 lac). EMI's that are being deducted every month from my bank account for Rs 14,744 (even though i have received just 14 lac from LICHFL and not 15 lac).How it is possible that the EMI for the sanctioned amount 1500000 is 'Rs 14725'(as per mentioned on the sanction letter) and for 1400000/ the EMI amount is 'Rs 14,744' ? Please clarify.
I have already renovated my flat now and I do not require the remaining 1 Lac loan now.

I paid an amount of Rs.3749.40 through netbanking of Allahabad bank against premium of my wife's policies to LIC of India on 15 May 2013.

ibteam of Allahabad Bank has confirmed the transaction successful. A receipt No PRO[protected] dated 15 May 2013 for Rs. 3749.40 is being shown in premium payment history in LIC's portal but LIC is not accepting receipt of the subject amount.

I am making regular correspondence with both the parties since 15 May 2013. Bank is confirming correct payment whereas LIC is refusing having received the same. My policies have since been lapsed.

Please suggest me what to do in this matter so that the above amount can get credited to my policies.

Thanks and Regards

G N Pandey

LICHFL is a great finance house w.r.t their low interest rates. I had good experience with this LICHFL(whitefield branch) in the past and so went to the JP nagar Branch for my new loan. I was referred to Agent T.R.Ananthanarayana. (Ph [protected], [protected]). The poor service started from day one when this agent asked me to buy a file to keep my documents at the HFL. No big deal but then started constant delay in my processing and strange excuses for delay from this Agent. He put me in difficult situation time and again and due to pressure from the seller I ended up paying this agent about Rs. 7000 bribe. This agent tried to rip me off again asking me take registration service from his recommended Lawyer who was charging around 20K whereas there were others who were ready to do this for less than 10K. After consulting my friends I decided to stop getting bullied by this Agent and refused to accept his recommendations. This led to complete non-cooperation from the Agent to getting my file cleared, he kept the file under wraps for several days and didn't show any interest in processing the same. I took me atleast 20 trips to the office to find out the status of my file and constantly check on this process. Thankfully some of the LIC staf[censored]nderstood my situation and helped me out in getting the loan processed. I was after almost 6weeks from when I applied when my loan was disbursed.

The unprofessional behaviour of the LIC agent baffled me, It was as if he was owning the place. No wonder people stay away from Govt run companies where corrupt people like him go scot free. I still believe LICHFL is a great organization and is among the best of the HFLs but unprofessional agents like this can keep customers away.

Dear Sir,

Sub : Non receipt of annuities from January 2013

Ref : Annuity No. [protected] , Master policy-303310

This is to bring to your kind notice that I have received my pension cheque of Rs.3120/-/- per quarter. upto 2012. . But since January 2013 , I am yet to receive my quarter annuity payment. In this regard, I have already sent letters to The Manager (P&GS) dept., Delhi for annuity payment through NEFT/ ECS but didn’t received any reply / payment from the department.

This is to inform you that I have given my confirmation on the above subject on 8th Jun’12 duly filled in and signed by me on the format sent by you but I have not received acknowledgement so far.
.
I have also send a letter on 8th Jun, 2012 through registered post with the followign attachments:
1. LIC letter duly filled with bank details.
2. Cancelled cheque & passbook copy showing my S.B. A/c No.

You are requested to kind confirm the receipt of the same and arrange to send my Pension Amount through Oriental bank of commerce India. My Account No. is [protected] and IFSC code (For NEFT payment) ORBC0100032 , MICR no[protected]. My PAN No. of annuitant is: APBPS5125G
Kindly do the needful at your end.

Thanks
Parveen soni

I have opted for a money back LIC policy No.[protected] for Rs.350,000/-, taken through LIC Agent Gulzar Ahmed on[protected] at LIC Branch Budgam, Jammu and Kashmir State. I used to deposit my half yearly installments at the said branch regularly amounting 11590/-. As per the policy I had to get 20% of the insured amount after every five years, as the first installment was due on[protected]. I was expecting and waiting for the said amount to be deposited in my account. However, to my surprise I could not found any response from the company. Finally I approached LIC head quarters on[protected] at Lal Chowk Srinagar to claim for my money where I was asked to submit my 16 digit bank account number, bank transaction statement and pan card details. I submitted these documents on the same day and was told that the money will be transferred into my account within 7 days. However, I could not get any amount credited into my account by LIC till[protected] i.e. even after 20 days. To enquire about the delay for getting my money I went to the LIC Unit Budgam where to my utmost shock and surprise I was told that a cheque amounting 70,000/- has been handed over to a LIC agent namely Mohd. Maqbool Lone bearing code no. 0079614A who has fraudulently put my signatures and other details and managed to get my money (Proof attached).
Even if this fraud was not sufficient the concerned Manager at LIC Br. Budgam misguided and mishandled my complaint and asked me irrelevant questions. He has been very non-professional and non cooperative to me.
Having said all this let me confess that I am having great trust with LIC being a leading insurance company with a great name and fame across the country. However I am highly embarrassed and disappointed by LIC seeing higher officials involved in cheating of the customers.
This is how the LIC agents over here in Kashmir cheat customers with less knowledge of LIC and its benifits. Can the LIC now do anything to get my money from the LIC Agent. Can LIC take any action against the Agent for cheating the customer and bringing bad name to LIC Of India as a whole.
Will LIC of India advise on this or can they take action against such agents by stopping their monthly commission on policies.

I paid premium through online bearing transaction ID[protected] on 05-08-13 for the Policies No[protected] for Rs.8425.[protected] for Rs.679.[protected] for Rs.1181.00 total Rs.10285.00 but I have not received any receipt . You are requested to kindly send my receipt immediately through my e mail.

The last 1 year I am trying to get an online account for LICHFL so that I can print statements and make pre-payments online. I wrote to the account managers, area managers several times - but no response.
My loan account number is[protected]. I have moved to Bangalore and hence I cannot come down to Pune everytime to make a payment.
Please help me in getting the online account up and running....

I am Tanmoy Mukherjee, resident of Kolkata, Some year back one Development Officer of LIC named Dipankar Chatterjee convinced me for multiple LIC policies and after several year payment of premium I want to cancel these policies as per terms and condition. However Ms Snigdha Basak and Mr. Chatterjee of City Branch 22, New India Assurance Building. 4,Lyons Range, not heeding to my request of cancellation and sending me discouragement letter over and over again. I tried to reach them over phone but Ms Basak declined to came over and Mr Chatterjee is now asking me to pay visit to the branch in person.
This is absolutely insulting and act of fraud as for last 2 months LIC continue to deducting the premium from the bank. My first letter was issued on 10-May-2013 and till date (2-Aug-13), I have not received any money back or communication on the same.