Life Insurance Corporation of India [LIC] Complaints & Reviews

I had made online payment of renewal premium for 2 policies on 3rd Dec 2012, for which i have mentioned email ID also. But still i have not received premium receipt of the same. The customer care number is also not reachable. I want the receipt of payment for my Policy numbers[protected] and[protected]. My email ID is [protected]@gmail.com

The transaction Id being 4203823

From :
K K Kishore Kumar,
Flat No:F-1 & F-2,
S.V.Plaza Apartments,
6-2-101/10, New Bhoiguda,
SECUNDERABAD-500003
MOBILE NO:[protected]


TO

The Regional Manager (CRM)
LIFE INSURANCE CORPORATION OF INDIA [SOUTH CENTRAL ZONE]
ANDHRA PRADESH


Dear Sir,

SUB : CLAIM TO THE LIFE INSURANCE CORPORATION OF INDIA JEEVAN AKSHAY-VI POLICY NO:[protected] PLAN NO : 189 IN THE NAME OF MY FATHER LATE SHRI J N KRISHNA MURTHY FOR RS 1,00,000/- -

I Shri.K.K.KISHORE KUMAR Nominee hereby declare that I am the nominee/appointed on behalf of the minor/nominee of the deceased Shri.J.N.K.MURTI .I further declare that I am nominated to claim the above JEEVAN AKSHAY –VI POLICY AMOUNT with your LIC OF INDIA, CITY BRANCH- VIII, Behind NTR Stadium, Lower Tank Bund, SECUNDERABAD, HYDERABAD ANDHRA PRADESH by Shri.J.N.K.MURTI deceased. The deposit monies held in safe custody of LIC POLICY NO:[protected] of Shri.J.N.K.MURTI deceased.

I have already submitted all relevant certificates including relevant Death Certificate of my father Shri.J.N.K.MURTI who expired on[protected] along with the copy of my Id proof and address proof with two witnesses .. It is requested that the full and final settlement of the deceased above policy amount of Rs 1,00,000/- alongwith final bonus was not settled so far even though I submitted the above claim on 28th October,2012 that is even after one and half month I did not receive the claim amount till date the branch have not any record of this policy what we can do better.

I therefore request your goodselves to arrange to settle the above amount at the earliest. I am very much worried whether the branch have any record of this policy or not.

Thanking you,

Yours faithfully,
[ K K KISHORE KUMAR]


DATE : 11TH DECEMBER,2012

i had paid premium on 26/05/2012 for policy number[protected]. it is single time premium. seven months has passed but still i have not got my bond for the policy. i lodged the complaint twice online in LIC portal. the complaint number is [protected] and [protected] but there is no response. therefore using this platform , i would like to have the status of my policy and reason behind the delay

This is to inform you that my husband original policy no[protected] was submited to your branch (buxer) on date 8 /10/2012 for redemption along with death cerificate and required documemts.,But still we have not received ita payment or any information from your end. In view of you that it is requested to you check up at your end and active the concern for its early paymemt on the following addresh Reply waited

Shudha sinha
125 Begum pur
New delhi 17
Mobile no [protected]
Thanks
[protected]@gmail.com_

Dear Friends,

If anybody wishes to have his / her premium statement for the purpose of income tax where he has lost his / her receipt or has too many receipts & wants a consolidated statement, plz SMS "Premium Statement For 2012-13" me your name, policy no & e-mail ID at the below given mobile no.

Rajnish Bahuguna
Insurance Consultant
LIC of India
[protected]

Dear Sir,
I have deposited my matured LIC policy no[protected] with NEFT form and Withdrawal Form on 23/11/12 at Purnea branch to Mr Sanjay an employee of LIC and got assurance that within one week amount will be credited to my saving bank account no which has been provided on NEFT form but till now it has not been credited to my account.After contacting with Mr Sanjay over phone,I received the answer that NEFT form which has been deposited by me has been misplaced,then I have provided my bank details and IFSC code by SMS on his mobile no but still struggling for the fund.

Secondly,for policy no[protected] for my father has been sent through Speed Post on 28/11/12 with ref no-EF[protected]IN and has been delivered on 01/12/12 at Purnea Branch but this policy has also not been credited to my father's account.

For both the policy,I have received the same answer for misplace of NEFT Form.
How is it possible that both the forms has been misplaced?This shows immaturity of an employee Mr Sanjay.

Request you to check the same.

I returned cheque issued by LIC, group scheme deptt. mumbai division I, new india building, s v road mumbai 400 054 for Rs. 1424/- for revalidating or direct remitance to my account which is already available to LIC. this cheque pertain to annuity due in april 2012. I am sorry to say that till time neither received fresh cheque nor received direct payment from LIC to my account. However I received annuity due in oct. 12 by way of direct payment in my account. I request to remit payment to my account at the earliest.

Arun Kumar Gupta
Policy No. 10440
Annuity No. 091M[protected]

Dear Sir

My Annuity Number is 091H[protected].
This is with LIC Pension & GS , Hindustan Building Jamshedpur.

From last six year, the payment was not made by LIC. It was due , to be paid half yearly.

On 1st Oct'12 I had travelled to Jamshedpur, and visited the branch. Officer did identity verification and assured that all outstanding will paid between 10-15 days. More than 2 months passed, nothing happened.

This seems that LIC does not want to make payment as per policy. When I called the branch on 3rd Dec'12..the tele phonically, the branch replied, that your payment is in process and by 6th or 10thDec it will go to your bank.

When I called on 6th, Dec12 today, the branch after checking the system replied that your existence status is not updated.I want to ask a question, when I visited branch on 1st Oct'12 and officer verified identity and also got ECS forms filled, were just a show case to pass the time. This shows how casually LIC is dealing with policy holder.

Kindly help me, really I have lost the trust in such dealings.

Regards

Tamim
[protected]

sir,
I hiren premji maru a/s. shah want to know the status of my policy no.[protected] Jeevan Mitra (double cover) endowment plan .
please send me detail of policy on email id ( [protected]@yahoo.com )

Sir
I was paid my premium through net banking of Policy No.[protected] and No.[protected] for the month of November'2012 but I could not received my payment receipt in email id No. [protected]@rediffmail.com. Kindly to send the same in my email id. Thanks

ue, Oct 9, 2012 at 9:26 PM, Manti Shaw <manti.[protected]@rediffmail.com> wrote:
Respected Sir,
I have not attended in a school. So, From where my school certificate has been availed by my beloved and customer-friendly agent to meet up his sales target in the month of March, actually my policy has been accepted without any documents and the policy Jeevan Vriddhi is eligible for the person who are less than 50 years. But My age is nearly 60. Though the particular Branch has accepted the policy with some fake documentation. Please intervene into the matter and kindly refund me back the amount with interest for holding the policy for more than 08 month and I have been hackled with lot of troubles.
With Regards,
Manti Shaw




From: <[protected]@licindia.com>
Sent: Fri, 05 Oct 2012 17:09:31
To: <manti.[protected]@rediffmail.com>
Subject: Your Complaint

To,
Mr. / Ms. Manti Shaw
10, Maharaja Nanda Kumar Road, kolkata-700036


Kolkata, West Bengal
700037

Dear Madam / Sir,

Re: Your complaint Ref [protected] dated 20/09/2012in respect of your Policy number[protected]

This is to inform you that the said complaint has been redressed

and the redressal details of your complaint are mentioned below.

Branch informed that the policy was adjusted on the basis of school certificate where dt of birth of LA is 01.01.1963.
Please contact our Bongaon Br if necessary.

In case you have any further query, you may please contact

Mr. / Ms. M.Majumder
Manager (CRM),
LIC of India
Divisional Office Kolkata (S)
Jeevan Prabha
Dd-5 Sector - I Salt Lake City

Kolkata
West Bengal
Contact Number :[protected]

Your relationship with us is highly valued.
We look forward to serving you to your satisfaction in future.

Yours truly,

Grievance Redressal Officer
[protected][protected][protected]
This is a System Generated Mail, Please do not reply.
[protected][protected][protected]


"The information contained in this electronic message and any attachments to this
message are intended for exclusive use of the addressee(s) and may contain
confidential or privileged information. If you are not the intended recipient, please
notify the sender at LIC OF INDIA or [protected]@licindia.com immediately and
destroy all copies of this message and any attachments. The views expressed in
this E-mail message / Attachments, are those of the individual sender."

MY POLICY NO. IS[protected]. MY PREMIUM RECEIPT FOR THE QUARTER JUNE 2012 IS LOST. I WANT DUPLICATE PREMIUM RECEIPT FOR THE QUARTER JUNE 2012 ON MY EMAIL AS UNDER:-

[protected]@yahoo.com

MY NAME IS VISHNU KUMAR MEENA S/O JAWAHAR LAL MEENA,

DOB:- 03.02.1982

MOBILE:- [protected]

nov 27 2012 by
a.manimaran
As i have registered on the LIC portal before last year. My pocily number is[protected] registered my email id also for the same manimaran[protected]@gmail.com, but didnt received any login details on my emailid as if now i was trying to login but dont remeber my userid and password, so please help me out in order to recover the LIC username and pass.

policy no:[protected]
premium:3680 yearly beema gold
dob:12/09/1980


Regards,
a.manimaran
Mobile :old [protected][dead] current number [protected].

R/SIR,

MOST HUMBLY, I WOULD LIKE TO REQUEST TO YOU THAT DEATH CLIAM OF LIC POLICY NO.[protected] ON MY HUSBAND'S LIFE IS STILL PENDING AT YOUR END.I HAVE SUBMITTED THE POLICY FINAL CLOSURE REPORT AS REQUIRED BY YOU.
NO OF TIMES , I REQUEST YOU TO SETTLE THE SAID CLIAM. I VISITED FREQUENTLY YOUR BRANCH OFFICE AND DO OFFICE AS WELL.
BUT ONLY ASSURANCE RECEIVED TO PAY THE CLAIM.
I CAME TO KNOW THAT BRANCH HAS TO INSURE THAT NO CLAIM HAS BEEN EARLIER UNDER THIS POLICY AND INTIMATED TO DO OFFICE IN THIS REGARDS.
PLEASE DO NEEDFUL.

THANKING YOU IN ANTICIPATION OF FAVORABLE RESPONSE.

INDU KUMRAWAT
''PRAYAS'' KAMLA NAGAR MAIN ROAD JETAPUR
KHARGONE
mob. no. [protected]

Hello Sir,

I have taken housing loan of rs 31.5 lakhs from LIC housing finance in yr 2008 at interest rate of 10.25% for 20 yrs. Now they are charging me 11.65%. For new customers they are offering loans between 10.25 to 11, but not reducing my interest rates. I approached them to convert my floating loan to fixed and they are saying it not possible...

Loan account number [protected]

Loan took 31.5 L in 2008
balance as on today 2957491 (Principal)
Liquidation date is[protected]...

Please advice what should be done so that i can move this loan to fixed amount..

Anup Bhandary

SIR, I AM SURESH KUMAR ONE OF THE LEGALHEIRS OF LATE MR.C.SENSMALL AND LATE SMT.LAKSHMI BAI. MY FATHER HAD TAKEN TWO POLICIES[protected],[protected]. MY MOTHER LATE SMT.LAKSHMI BAI WAS THE NOMINEE FOR BOTH THE POLICIES. MY FATHER EXPIRED ON 16/09/2002 AND FROM LIC ONE POLICY AMOUNT WAS GIVEN TO MY MOTHER AT THAT TIME. MY MOTHER ALSO EXPIRED ON 07/11/2006. THE OTHER POLICY AMOUNT WAS NOT SETTLED IN 2003 WHEN ONE POLICY AMOUNT WAS SETTLED. I REQUESTED FOR THE PAYMENT DETAILS MANY TIMES OF BOTH THE POLICIES BUT SO FAR I WAS NOT GIVEN THE DETAILS. THEY HAVE GIVEN PAYMENT DETAILS FOR ONLY ONE POLICY AND ABOUT THE SECOND POLICY THEY ARE NOT GIVING ME ANY DETAILS . I APPROACHED COONOOR BRANCH MANY TIMES AND I HAVE ALSO COMPLAINED TO SZ_CRM'@LIC INDIA.COM BUT NO RESPONSE SO PLEASE GUIDE ME TO GET THE FULL DETAILS OF BOTH THE POLICIS. MY MOBILE NO IS .[protected] . MY ADDRESS IS SURESH KUMAR 193,BALACLAVA, COONOOR-643102 THE NILGIRIS TAMILNADU.

Sir,
I have taken LIC policy & correction in date of birth & pin number is not done since last 5 months despite repeated reminders & call. (trailing mail of correspondence attached)

Request your good self please do the needful.


Warm Regards,
Rakesh Kumar


FINAL REMINDER

Dear Monika Khanna,
Despite repeated reminders, calls & your assurance correction in LIC docs is still pending since last five months (as mentioned in trailing mail dated 16th Aug 12).

As discussed & again assured by your good self, incase same is not collected today for correction we will have no option other than cancel this LIC & take further steps.


Warm regards,
Rakesh Kumar
Asst. Manager – Site (Maintenance)
The Master Piece
Mob. - [protected]

From: Rakesh Kumar [mailto:[protected]@lilac.co.in]
Sent: 13 October 2012 14:00
To: 'star enterprises'
Cc: '[protected]@yahoo.com'
Subject: RE: Request correction LIC docs

REMINDER VI


Warm regards,
Rakesh Kumar
Asst. Manager – Site (Maintenance)
The Master Piece
Mob. - [protected]

From: Rakesh Kumar [mailto:[protected]@lilac.co.in]
Sent: 22 September 2012 09:39
To: 'star enterprises'
Cc: '[protected]@yahoo.com'
Subject: RE: Request correction LIC docs

REMINDER IV
Dear Monika Khanna,
Despite repeated reminders & calls correction in LIC docs (as mentioned in trailing mail dated 16th Aug 12) is still awaited.

Let us know the time line by which your good self will be able to correct & hand over the same to me.


Warm regards,
Rakesh Kumar
Asst. Manager – Site (Maintenance)
The Master Piece
Mob. - [protected]

From: Rakesh Kumar [mailto:[protected]@lilac.co.in]
Sent: 07 September 2012 13:16
To: '[protected]@lilac.co.in'; 'star enterprises'
Cc: '[protected]@yahoo.com'
Subject: RE: Request correction LIC docs

REMINDER III

Warm regards,
Rakesh Kumar
Asst. Manager – Site (Maintenance)
The Master Piece
Mob. - [protected]

From: Rakesh Kumar [mailto:[protected]@lilac.co.in]
Sent: 27 August 2012 17:41
To: 'star enterprises'
Cc: '[protected]@yahoo.com'
Subject: RE: Request correction LIC docs

GENTLE REMINDER II


Warm regards,
Rakesh Kumar
Asst. Manager – Site (Maintenance)
The Master Piece
Mob. - [protected]

From: Rakesh Kumar [mailto:[protected]@lilac.co.in]
Sent: 21 August 2012 11:04
To: 'star enterprises'
Cc: '[protected]@yahoo.com'
Subject: RE: Request correction LIC docs

GENTLE REMINDER I

Warm regards,
Rakesh Kumar
Asst. Manager – Site (Maintenance)
The Master Piece
Mob. - [protected]

From: Rakesh Kumar [mailto:[protected]@lilac.co.in]
Sent: 16 August 2012 15:24
To: 'star enterprises'
Cc: '[protected]@yahoo.com'
Subject: Request correction LIC docs

Dear Monika Khanna,
Please find the attached scan copy of dependent card for age proof & address proof will follow.

Further following deficiency found in LIC docs:-

Deficiency in docs To be corrected
(a) Date of birth - 21.08.1975 (scan copy attached) 21.03.1975
(b) Pin No – 111111 (scan copy attached) 110045

Please correct as discussed & send original corrected copy ASAP & oblige.


Warm regards,
Rakesh Kumar
Asst. Manager – Site (Maintenance)
The Master Piece
Mob. - [protected]

From: star enterprises [mailto:[protected]@gmail.com]
Sent: 28 July 2012 13:32
To: [protected]@lilac.co.in
Subject: Holiday Voucher


Dear Sir,

I forward you the sample of Holiday Voucher.

Please forward me Age Proof & Address proof of your wife.


Regards

Monika Khanna
Customer Care
[protected].

Dear Sir,
LIC housing finance has given lone of rs 18 lacs on my property of 252 Gulab bag to Mr Santosh Verma from Indore main branch. After giving all the proofs Mr Pradeep Chakravarti (Branch Manager), he has stopped the rest disbursement of the loan. They have disburse 85% of the lone amount on 30% of the construction because Mr Pradeep Chakravarti (Branch Manager) is giving favor to the party due to his personal relation with the party.
Kindly help me out and to declaor this case as froad with LIC Housing finance ltd.

Dear sir , i would like to inform you that a agent Mr. Susum Kumar pertaining to your district LIC Branch r/o of his is subhauaapur . Kindly stop his all the benifits of commission based and his licence should be suspended , because he has done many froudge case against the customer regarding their payment. he made many policies on the behalf of the customer for making more commission. this is a ill-legal offense.

NOBODY IS THERE TO REPLY ON COMPLAINT.


----- Forwarded Message -----
From: rakesh kumar <[protected]@yahoo.co.in>
To: "[protected]@licindia.com" <[protected]@licindia.com>; "[protected]@licindia.com" <[protected]@licindia.com>; "[protected]@licindia.com" <[protected]@licindia.com>; "crm.[protected]@licindia.com" <crm.[protected]@licindia.com>
Cc: bo 124 <[protected]@licindia.com>; shahid reza <[protected]@gmail.com>
Sent: Monday, 5 November 2012 2:29 PM
Subject: "Health Card" and "Credit Card".


Dear Sir/Madam,

Greeting......!!!!

Ref.: Policy No.:[protected]Jeewan Saral), Branch- 124.
Sub.: "Health Card" and "Credit Card".

First of all, I wish to introduce my self as a regular customer of LIC having 10 policies (Active) since last 20 years.

Under LIC's "Special Scheme- Limited Offer" I bought a Policy No.:[protected]Jeewan Saral) from LIC Branch 124 in the last week of May, 2012. As a package, they offered me 3 years Free Medical Insurance and LIC Credit Card along with the principal policy. I have been in regular touch with the branch 124 over phone, by e-mails and by personal visit at branch (Contact person: Ms. Pooja Rawat and Mr. Pankaj Wasan) for issuing me the "Health Card" as well as "Credit Card" but on all occasion they assured me to despatch the same shortly/within a week time.

Thereafter, On 01.10.12 when 3-4 months has already been passed, I have send an e-mail to their "Customer Care" as well as "Servicing Branch 124" asking that I do not want to continue with this policy any more and would like to surrender the same immediately. On same day, I have received a call from their "Credit Card Division" (Contact person: Mr. Shahid Reza/Ms. Nisha) requesting me to send/mail "Statement of Accounts" of my Bank Account(s) showing the details of Salary credited in my bank account(s) to process my "Credit Card Application", the same was mailed on vary day. They again assured me for a period of 7-10 days.

On 05.10.12, they have requested me to send/mail a copy of "First Premium Receipt" and I done the same on vary day. On 09.10.12, they asked me to send/mail my "Salary Certificate" again as there is some overwriting on the "Salary Certificate" submitted earlier and I mailed the fresh one on vary day.

On 17.10.12, I have sent a mail to them to know the status and on 18.10.12, their reply was "It is in Process". On 29.10.12, I have send an e-mail again and on 30.10.12, their reply was "Sir, Your Credit Card Application No.[protected]. Toll Free No. [protected]. Thanks & Regards, LIC Of India[protected]". On 30.10.12, I have contacted on toll free number and they informed me that your application has been declined due to un-complete office address (needless to say that the same has already mentioned on the Salary Certificate provided to them on Company's letter head) and on 31.10.12 I have received a SMS informing that "Your credit card application for LIC credit card with reference no.3268437 has been declined. we hope to serve you in future".

Besides the above, all the e-mail communications made with LIC Branch 124 (maximum from my side, as LIC officials even do not have a courtesy to replying to on customer complaint/grievances) are also available with me.

There is most important thing which I noted that is the Policy Bond which I received against my main policy has mentioned a LIC "Agent" name as "KULDEEP KUMAR, 11590124 whereas the policy has been purchased by me directly from the LIC Branch 124.........and I have never approached to any agent/middleman to purchased this policy........????

Since 5 months have already been elapsed and next premium of the said policy will also become due in this month, neither I have received my Health Cards nor the Credit Card as yet.

Required your immediate and positive action on the subject on SOS and oblige.

RAKESH KUMAR
Cell: [protected], [protected]
E-mail: [protected]@yahoo.co.in