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LimeRoad Complaints & Reviews

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Updated: Apr 24, 2024
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LimeRoad reviews & complaints page 61

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M
msow
Nov 27, 2014
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Address: Bangalore, Karnataka

I had ordered a kurtha online with limeroad for 499 rs . The amount is deducted from my account and i got a message giving me ecomexpress tracking number . When called ecom they sadi there is no such tracking number . i am nto able to contact you with your customer care number . Tracking number you provided was [protected]
LimeRoad customer support has been notified about the posted complaint.
Hi, we are so sorry for the inconvenience. Can you please drop an email on [protected]@limeroad.com) so that our CS Supervisor can get in touch with you asap.
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    sucharita chakravorty
    from Kolkata, West Bengal
    Nov 18, 2014
    Resolved
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    Resolved

    Address: Dibrugarh, Assam

    Dear Sir I have ordered kurties at limeroad.com with Cash on delivery option and accordingly materials is Being Received and payment is being made. But when I opened the packet and Found that two of the kurties are not ordered by me . So i have intimated the same on 26 oct 2014 and i was assured that they will arrange for pick up of the same .I dont need to do any follow up for the same. But till 18th Nov2014 nobody has come to picK up the same nor I have received my originally ordered Materials. So I request you to look into the materials and arrange for compensation for the time and personal harashment caused to me. Thanks and regards Suchrita Chakravorty [protected]
    +1 photos
    Aug 14, 2020
    Complaint marked as Resolved 
    LimeRoad customer support has been notified about the posted complaint.
    No update from limeroad.com
    Dear Sucharita,
    We are extremely sorry for the delay in the reverse pick up. We have checked and found the replacement of the correct product has already been dispatched and we hope that you must have received it by now.
    We assure you that you will not face such troubles in future.

    Regards,
    Team LimeRoad
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      G
      ghoshal.tanusmita
      from Mumbai, Maharashtra
      Nov 12, 2014
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra

      Hi, This is Tanusmita Ghoshal. I had placed an order on LimeRoad - order no. [protected]S1 on 16th October 2014. This was a buy one get one free offer for which I paid Rs 1400. Only one of the items was delivered on 27th Oct and a mail was sent on 29th Oct confirming the dispatch of 2nd item. After 12 days, I contacted the customer service and they informed me the item was "lost in transit". Firstly, they sent no communication on the lost product, they kept sitting on it for 12 days. Secondly, they refused to send out the product again, even though it was a prepaid order and they order was lost due to negligence at their end. They only agreed to refund, that to partial of the amount paid by me, and that too after speak to multiple people in the hierarchy. This is the second time an order I placed has lost in transit. And earlier too the website did not take any initiative to contact or inform about the loss. Please look into the matter, their facebook page has many such disgruntled customers who are venting out on facing similar issues. Looks like the website is cheating people.
      Aug 14, 2020
      Complaint marked as Resolved 
      LimeRoad customer support has been notified about the posted complaint.
      Hi Tanusmita, we apologize for disappointing you. We hope your issue has been resolved, incase it is still pending we request you to drop us an email at [protected]@limeroad.com. Our CS Supervisor will get in touch with you.
      It was my first order from lime road. Order no [protected]. The product is not as promised and feel cheated . When I requested fro return of the product, they wan me to do it at my cost . What a shame . Thank God I wan going to order few expensive things and trusted this India portal . Its horrible service one should be careful in dealing with these chepos.
      I had ordered a creme crepe top but a wrong item was delivered. I requested return the same day. Instead of sending a person to pickup the wrong item (order number [protected] for cream crepe top) the very next day that I received and requested return, they kept delaying it so it can get over the 7-days period and cannot be returned. And we kept calling and emailing them several times.

      The item is lying unused to be picked up. Today when I logged in the website it said 7-days period is expired and so item cannot be returned. LimeRoad, pickup the item and give my money (Rs 599.00) back to me, otherwise I swear I will never ever use LimeRoad again. So disappointed and unhappy.

      Very very bad customer experience.
      LimeRoad Customer Care's response, Dec 13, 2016
      Verified Support
      Hi Seema, as checked this case is being handled by Piyush one of our Superheroes from customer care team. Please be assured we will get this fixed in no time as promised and will make sure a happy experience in the end. Best, Anurag!
      It is about the order no [protected] i placed this order on[protected] of 2 shirts but they delivered 2 jean instead of 2 shirts i immediately returned the product they told that the amount will soon be reflected in my bank account but it has been nearly 7 days still no refund returned but in the app it say refund processed i have all the copy of the last 10 transaction and all the history that i have done with this site
      Vishal Rajkumar's reply, Jan 2, 2017
      and by the way its just a copied mssg from above ot is not 7 days it is a month now
      LimeRoad Customer Care's response, Jan 3, 2017
      Verified Support
      Hi Vishal, we are s sorry for the inconvenience, please check the email we sent to you yesterday about the same. Team LimeRoad.
      Vishal Rajkumar's reply, Jan 3, 2017
      i have done it still it is not given
      I orded a shirt on 22nd december. I recieved that in just two days i was so happy with service. But when i tried that its too large for me. Then i requested to return and refund on 24th december. And today their excutive picked up that product.i didnt get refund. When i check that in status its showing refund failed is this the way of return.

      Fraudulent Activity by LimeRoad - Comment #2957292 - Image #0
      Shocking experience in shopping with lime road. On 11th of July 2018 received parcel from lime road but instead of the ordered products I.e. two Kurta palazzo sets, it was having a very DIRTY OLD DOORMAT full of dust.
      On complaining repeatedly also nothing done by lime road. Amount paid was
      Rs 2340/.
      Lime Road is repeatedly telling me that there was nothing wrong at their end and that the right product was shipped.
      This was my first experience of shopping with lime road and very horrible

      Fraudulent Activity by LimeRoad - Comment #3155499 - Image #0
      I ordered two evening gowns from Limeroad.

      Only one was delivered however the invoice on packet and website shows both the gowns are delivered.

      Now its been almost 4 days I have been trying to contact Limeroad but there has been no response from their end,

      Moreover now their customer helpline number is not working too..

      Please resolve this
      LimeRoad Customer Care's response, Nov 13, 2018
      Verified Support
      Hi Bhumi, please fill in your details here: http://bit.ly/2gADZWU and we’ll get in touch with you regarding the said concern.
      exalte's reply, May 29, 2022
      Same happened to me as well, they are not resolving infact they are denying that we have received one item despite of two
      This Sunday there as fraud transaction from my account and i suffered substantial loss of money. actually i was already applied for refunds my money by limeroad application which was not received yet and whenever i call them they are doing fraud with us.
      Hello,
      #[protected]S1 Order number.
      I have ordered two items on limeroad, ten days back received the parcel from limeroad delivery boy, so we thought it's two into the parcel and the delivery boy also asked for two suits 2022 rupees, after he left we found we received one item and in app also it's showing as delivered but we have not received the blue suit yet but payment done by us.it's been more than six months now, no response getting from limeroad.
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        J
        JenID
        from Pune, Maharashtra
        Nov 5, 2014
        Resolved
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        Resolved

        Address: Kolkata, West Bengal

        I had placed an order around 7th September about a BLUE TUBE DRESS. I was delivered a horrible YELLOW TRANSPARENT SPAGHETTI DRESS that too late. Anyway, i had complained about the same and was assured that I'll get the same dress in the next ten days. After twenty five days approximately, i got a call from the courier JAVAS about the delivery of the dress. And when I received the parcel, it was again incorrect. Some transparent green top.I had complained about it to the customer care and was assured for a refund. THE INCORRECT DRESS WAS PICKED UP already as per the instructions, My bank details was emailed. And its been over two months, I've not got any mail or confirmation about the refund. PLEASE LOOK INTO IT. I AM REALLY DISSATISFIED. AND I WANT SOME SERIOUS ACTION TO BE TAKEN AGAINST THESE BUNCH O[censored]NPROFESSIONAL, IRRESPONSIBLE LIARS!
        Aug 14, 2020
        Complaint marked as Resolved 
        LimeRoad customer support has been notified about the posted complaint.
        Hi, we are so so sorry for the inconvenience. We hope your issue has been resolved, incase it is still pending we request you to drop us an email at [protected]@limeroad.com. Our CS Supervisor will get in touch with you.
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          Ramya Gopal Krishna
          Oct 30, 2014
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          Address: Bangalore, Karnataka

          Have placed an Order on 2nd Oct. Order number is [protected]S1. First of all had to call up Limeroad quite sometimes to confirm with them that the payment has been done and still i havent received an order number After that i have been waiting indefinetly for teh shippment to happen and receive the order Customer Care ppl keep saying that the order shld be received soon and if we ask them, what happens if we dont, then they coolly say, "Call Us Again". Do they really think that we have no other business tahn calling these guys. I have raised a complaint with them as well but doesnt seem like anybody bothers to call back and respond. Horrible Service and will never bother to order again
          LimeRoad customer support has been notified about the posted complaint.
          Hi Ramya, we apologize for disappointing you. We hope your issue has been resolved, incase it is still pending we request you to drop us an email at [protected]@limeroad.com. Our CS Supervisor will get in touch with you.
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            Shefali Kaur
            from Jind, Haryana
            Oct 13, 2014
            Resolved
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            Address: Ambala, Haryana

            I had placed an order on 7th October 2014 and there has been no news of it till now. Limeroad is the worst site to deal with in comparison to others available. Despite of the fact me contacting them a four times, there has been no proper response to my queries. Highly disappointed for relying on this site. Feel like lodging a complaint. Either they should respond to my order else I would lodge a complaint and write my reviews.
            Aug 14, 2020
            Complaint marked as Resolved 
            LimeRoad customer support has been notified about the posted complaint.
            Oct 13, 2014
            Updated by Shefali Kaur
            NO ROAD TO LIMEROAD

            Refund not received

            I have not received my refund of Rs.499 since a month which was promised to be given within 7days..my order no is 139246

            REGRET THE PURCHASE

            I PURCHASED A SAREE FROM LIME ROAD WHICH WHEN DILIVERED WAS NOT AS GOOD AS THEY SHOWED ON THERE SITE AND SEEMS USED .WHEN WE TRY TO CALL THEM, THE NO GIVEN SEEMS TO BE UNVALID.THE PRODUCT IS OF A REALLY POOR QUALITY PLS HELP.
            Hi Esha, The above captioned order number is not relevant. We request you to share the order number you are referring to or inbox the contact details associated with it so that we can resolve the issue for you asap. If you need help on anything else, please feel free to write to us at [protected]@limeroad.com or call us on[protected]/[protected]. Our working hours are 10am to 8pm, 7 days a week.
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              T
              TruptiD
              from Pune, Maharashtra
              Oct 6, 2014
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              Address: Pune, Maharashtra

              Hi, Order Id: [protected]S2 I have ordered 3 items almost 15-20 days back. I didn't get all 3 items yet. Only one Floral Finesse Printed Bag is delivered to my mentioned address. One more Floral Finesse Printed Bag and Tri-Coloured Crepe Dress is not received. Please do the action as soon as possible. May I please know what s the problem for delivering the product too much late ? This is disappointing service by you.
              Aug 14, 2020
              Complaint marked as Resolved 
              LimeRoad customer support has been notified about the posted complaint.
              Order no [protected]S1
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                S
                surabhi sanchita
                from Mumbai, Maharashtra
                Aug 29, 2014
                Resolved
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                Resolved

                I ordered shrug 10 days before.my order no is [protected]s1.till now i didn't get money back.whn i called customer care told will get money after 1week.now week has gone, where is my money? First time i ordered.i had very bad experience with them.its worst site i've ever seen.nothing is gud on this site.they doesnt keep their words.not trustworthy.disg
                Aug 14, 2020
                Complaint marked as Resolved 
                LimeRoad customer support has been notified about the posted complaint.
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                  D
                  Dolon
                  from Kolkata, West Bengal
                  Aug 16, 2014
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                  Address: Kolkata, West Bengal

                  I had purchased a pair of shoes from limeroad, but since it didnt fit me, i had asked limeroad for a return and refund. i had mailed them, called them multiple times and its been more than 21 days, and still they didnt arrange for pick up. everytime i call they say they are sorry and the matter will be resolved within the next couple of days, but till date the shoes are lying with me. please help.
                  Complaint marked as Resolved 
                  Limeroad contacted me and told me to send the item through a courier service myself. I arranged for that and once the product reached them they refunded the amount to my account. They have said that they will pay the courier charges by this weekend.
                  LimeRoad customer support has been notified about the posted complaint.
                  May 19, 2015
                  saialaja namadi's response
                  Please provide the information how can i resolve my problem i bought i item full hands tees its is so fit its size is XL but i want replacement XXL size could you orenge the same item but size to XXL .plase inform me how can i do this change my item please help me ,
                  I placed two order to limeroad. One is low key black dress (PC00081237/N SW 140106). Its quality is really not good as seen in pic and defective too. Another one is luscious net purple dress( PC00064808/N SW 140122 WINE) which is also not good as I expected. I want to refund them as soon as possible. My order no. is [protected].
                  i placed a order which was buy 1 get 1 free i didn't get any buy 1 get 1 free offer. product code is PC0108855/Y UFPEWDR031S. so iwant to return this and dont like this material.
                  i placed order for black poly georgete dress ([protected]), its quality is really not good its totally different from what i choose, i want too return it as soon as possible
                  my order no. is [protected]
                  i placed a order which was buy 1 get 1 free i didn't get any buy 1 get 1 free offer. product code is [protected]. so iwant to return this and dont like this material.
                  I placed a order which buy 1 Get 1 Free but i didn't get buy 1 get 1 free offer my product code [protected] So i want to return this and i didn't like this meterial
                  Dear Prity, Thank you for reaching out to LimeRoad. We have received the product in our warehouse and your refund will reflect in your account within 6 working days from now.
                  I placed a order no C[protected]S1 and C[protected]S1 i want to return this order i didn.t like this meterial
                  Dear Dolon, Thank you for reaching out to LimeRoad. Please share the order number you are referring to so that we can resolve the issue for you on priority.
                  I have ordered buy one get one free my order number [protected]. But I had not received free one. Why????????
                  I expect it will give me as soon as possible . please contact me on my Number, other wise return ur product

                  Return of Goods - Comment #2372214 - Image #0
                  Hi Kavita, As discussed with you on 5th May 2016. Please revert on the mail we have dropped on your registered email id with us so that we can take further course of action.
                  I placed an order on limeroad navy blue, peach faux crepe long kurta .Its quality is really not so good as seen in pic and is defective too. I want to refund it as soon as possible. My order no.[protected]
                  I ordered a yellow embroidery kurti but its in large size for me I want to return the kurti n pay back the money as soon as possible

                  Return of Goods - Comment #2584209 - Image #0
                  LimeRoad Customer Care's response, Oct 27, 2016
                  Verified Support
                  Hi, we are so sorry you had bad experience with us. Please please feel free to write to us at [email protected] or call us on 0124-6683700/0124-4420900. Our working hours are 10am to 8pm, 7 days a week.
                  I have ordered buy one get one free my order number [protected]. But I had not received free one. Why????????
                  I expect it will give me as soon as possible . please contact me on my Number, other wise return ur product
                  i have order shoes that is damaged and i order 10 size shoe bt i got 8 size shoes
                  LimeRoad Customer Care's response, Jan 11, 2017
                  Verified Support
                  Hi Ammu, we’re so sorry to learn that you had less than adequate experience with us. Please click here goo.gl/QHNPIW and fill in your order details. I shall get back to you as soon as possible.
                  Best, Anurag!
                  I place a order no [protected] i don't like the quality of the product so i want to refund as soon as possible
                  LimeRoad Customer Care's response, Jan 23, 2017
                  Verified Support
                  Hi Jyoti, please share your bank details at [email protected] as informed on customer care. Anurag!
                  I place an order of no. [protected] .The shoes were damaged and i return it. how can i get refund money back into my bank account direct and not in LR account.
                  LimeRoad Customer Care's response, Mar 8, 2017
                  Verified Support
                  Hi, I'm so sorry to learn that you had a less than adequate experience with us. The order number you gave us did not fetch us right details. Please click here goo.gl/QHNPIW and fill in your order details. I shall get back to you as soon as possible.
                  Best, Anurag!
                  Hello, i filled the order details and they said that the replacement item is not deliver to me. On saturday the item delivered to me and i reject to recieve. Now on the site it shows that the item cannot be returned. Reason : item is yet not deliver.

                  The order no : # [protected]

                  Please help how can i get back my money in my bank account.
                  Hello...I want my all LR amount into my bank account. what can i do now...please transfer my LR amount into my bank account.
                  I had purchased a shirt from limeroad as a Guest Account .

                  Can i return ?
                  Please help for return my order
                  LimeRoad Customer Care's response, Nov 14, 2017
                  Verified Support
                  Hi Indramani, kindly click here: http://bit.ly/2gADZWU and fill in your details, so that we can help you accordingly.
                  I want to return kurti...same nhi h
                  I want to return
                  LimeRoad Customer Care's response, May 24, 2018
                  Verified Support
                  Hi Manisha, please fill in your details here: http://bit.ly/2gADZWU, so that we can assist you.
                  I orderd of a lehnga which cost of 4485.as a hear alot about thia site so i trust on it..and order a produch of such a high amount..but when i recieved my order i recieved 2 saree .not that lehnga which i orderd..i apply for returne.my item was picked up on 1st of may..and till now.i did not get my refund..plzz refund my amount..my order of nb.[protected]P1
                  LimeRoad Customer Care's response, May 18, 2019
                  Verified Support
                  We are sorry. 95 percent of our refund happen within 48 hours. Our filters may flag the product for a quality check sometimes, for refunds. Please be assured that one of our customer care executive will get in touch with you at the earliest. You can raise query(s) on the LimeRoad app (go to the left sidebar, click on 'My Orders/Help' and click on 'Need Help' button against the order) or you write to us at [email protected] - Team LimeRoad
                  I placed Order Dress.. But Quality Not Good I Return Product 17/07/2019
                  But Your End Payable Amount Not Return To Me.. Please Return The Payment
                  Msg Received Back End

                  Hi, the refund of Rs. 476.0 has been initiated against your recently returned items from order [protected]. This amount will reflect as LR Credits by[protected].
                  LimeRoad Customer Care's response, Jul 23, 2019
                  Verified Support
                  It was nice to talk to you. We hope that we were able to resolve your concern. We look forward to your continued association with LimeRoad - Team LimeRoad.
                  I had ordered a floral saree with printed blouse the material was cheap so i returned it the product was picked up for return on 19th september 2020 its almost 10 days now i have still not got the refund i have sent a mail also i havent got any response i tried reaching on call the calls are not getting conncected kindly respond to this and refund the money the order no is 74463746.
                  LimeRoad Customer Care's response, Oct 4, 2020
                  Verified Support
                  Dear Customer, The refund of INR 1700 was successfully initiated on 23th September 2020. This will reflect in your bank account by 5th October 2020, against A.M Marketplaces Pvt. Ltd. If you have any trouble about it, please let us know at [email protected]. Best Regards Team LimeRoad
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                    M
                    Marlene Lavina
                    Mar 27, 2014
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                    Address: Bangalore, Karnataka

                    Hi, This is with regards to the online shopping i have done via Limeroad. I had requested for 6 items to be picked up back as i wasnt satisfied with the products. Its been 20 days and this company has taken a slow action in arranging for a reverse pickup and i dont see any fast action taken to have all the items picked. Due to which my refund is still pending. Around 6K is the reimbursement amount i am looking forward. Kindly advice on the same
                    customer support has been notified about the posted complaint.
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