MagicBricks Complaints & Reviews

On repeated calls from your sales team, i had transferred from my account an amount of rs. 5000 + on 8.5.2018 towards availing your service for silver plus.
However till date no one from magicbricks have contacted me.
I am not able to contact on the number provided to me.
The amount is debitted from my account.
Since no service is provided to me i need refund of my entire amount at the earliest.
Any delay in refund will make you liable to pay interest on the same with immediate effect.

Sub:- complaint against magicbricks for its neglegence in services which made me heavy losses

Sir,
This complaint is against magicbricks in accordance to the above mentioned subject.
I have availed a unlimited listing three months free subscription pack from magicbricks. For the past 20 days i am having problems in my listing due to wrong email i'd provide.
I have called the customer care nearly 10 times and given my complaint. Everytime i just receive a false assurance from the customer care executives of the same to be resolved on priority.
They have not listed my properties nor advertisement from my payment which frauds into heavy losses. I am not able to close any new deals. My properties are lying as it is.
Now the customer care is telling that your email i'd is not in existence nor your phone no is valid which were given to magicbricks at the time of availing the service. I fail to understand how they have accepted my online payment on my real email id. I am sorry but i have no family relation with the times group. My bank statement is showing the onlinepayment. This clearly shows that just to give a fake answer to the customers the executives speak whatever comes to their mouth.
I need to give a special complaint against an employee of magicbricks named mr.. His mobile is [protected]. I had called this employee for my problem and had requested him to help me in the same as soon as possible. I have never receive a call from him for the above said problem. The language in which he spoke was very unethical, i think that it is my legal right to at least ask for rights pertaining to the services for which i have paid from my hard earned money. I fail to understand how to these type of services promoted by the times group to represent their brand in the market. These are just reflecting that the brand is failing in its consistency and its endorsement.
Promises of a good and excellent service is made at the time of selling the service to the customers but never fulfiled. I fell there must be many customers like me who must be facing these problems.
I need a resulation to my problem. Is the times group going to pay me for my losses incurred in the past 25 days. I have all the calls recorded and all the evedances pertaining to the same?

Regards,
Vinayak g. Erande
[phome no protected]

Email id:- [protected]@rediffmail.com

I never thought magicbricks would disappoint me but it did, I opted for the paid subscription on 26th April and ever since then no one has called regarding the photoshoot which came with the package.
Had to call and fix an appointment for myself. And they don't bother to keep up to their word that they are supposed to some on 14th of may can you believe they are coming to take pictures of my property after 2 weeks. And unfortunately they didn't show up as promised I called them on 15th May they don't bother to provide any service one the paid subscription is done and the money is in there account. Very bad service wouldn't subscribe to magic bricks again. Very bad.

GUYS ATLEAST HAVE SOME SHAME FOR THE MONEY I PAID IF NOT RETURN IT HAVE SOME MORALE IN WORKING WITH A CUSTOMER. DON'T BEHAVE LIKE CRIMINALS.

Dear sir/mam,

There are few wrong information posted on your website magicbrics.com about our apartments project known as "pramuk mm meridian, jayanagar, bangalore". So we request you to remove all price related information from your website about our mentioned project.

We are writing this complain behalf of pramuk mm meridian.

Please contact for any update.

Regards:

Chandan
[protected]

Hi team,

I have bought silver plus package which says the validy for 3 months. I have bought today which should hold the expiry as jul 31st. But it as only july 1st as expiry date. Yesterday i sent a mail and now it is showing as jun 30th instead of july 30th. Wherein, the agent said this package is for 3months and i booked on may 1st which means the expiry should be jul 31st.

Please note the order id - 37019

Advertisement id[protected]

I have bought a titanium package from magicbricks for renting out my flat in dehrdadun. After taking the payments no one called me up to help me post the Ad and for other services. I kept calling them and after several calls, they had put in a wrong AD.
i complaint about incorrect details and in the meanwhile, a local broker got me a tenant. I had to pay him commission also.
Now they are not refunding my money at all. i have also asked them to let me post another property and no one is taking my calls.
Please help me.

Hi, i opted for titanium plus package to post my ad. One of the worst experience ever. The photo shoot hasn't happened even after a week while the initial commitment was 3 days. The worst part is they schedule a time n the guy never turns up. They forcibly upload outdated pics given by the builder and you have no option to delete it. The customer service is worst and lacks coordination at all ends. Please stay away from these fraudsters. The auto refresh option never works and i haven't received a single call from any buyer till date. Totally regretting my decision.

These people keep calling me even though i told them i don't need their photo service. It is very annoying....

I listed on Magic Bricks on 7th April. I bought a Gold plan paying over Rs 3000. I requested a professional photo shoot of the property. they scheduled it on;ly on the 12th of April. the photos are not uploaded until now.
Magic Bricks has not published the photos of my property despite several follow ups. I have paid for a Gold plan but there seems to be no benefit at all. The customer care numbers are not reachable most of the time. It is a very frustrating experience.

I would like to have the phots of my property uploaded immediately

Dear Sir,
7.4.18
I am Mr.S.Jeevan from Chennai.
I have advertised for the sale of my Apartment in Anna Nagar, Chennai. in the free list in Magicbricks.

They have continuously asked me to go for Paid advt.
I have paid Rs.800/- on line.on 25.3.18.
It was debited in my IDFC bank account.
I did not received any receipt or any acknowledgement for the payment they have received.

My matter was not advertised and their customer care numbers are not reachable. Neither replied for many e-mails sent to them.
You can even try their customer care Ph :[protected]

I have explained this matter in the email sent to them and asked to pay back to me.
No response at all.
This is pucca cheating.
I request you to Kindly do the needful.

They should not cheat more innocent public for more amounts.
I must get my money back, though it is small amount as their attitude is fraudulent.

Thanking you,
Regards,
S.Jeevan
[protected]

Knowing that magicbricks people and service both are bad ...i invested Rs 38000 in a 3 month certified listing pack newly promoted and rigorous fallow up made by Mr Sujeet Naik(The guy who has no idea about a b c d of property market). Now enjoying his paris trip. And i am struggling here for the service since last 15 days.

In my earlier experience they were bad but now they became the worst in property market as per my view and i may be completely wrong as well.

But i should get a fair chance to explain my problem which are as below

1. I am a small broker from kharghar street struggling to get leads for the real estate business and one fine day Mr Sujeet From Magicbricks showed the path of getting good leads through the new Certified Listing pack which anyway i didnt trust .
2.But this fellow came to my office 20 times and persuaded my staff for taking this package ...took the cheque from me get it cleared and varnished when service is required to be delivered.
3. Since last 15 days this guy is saying that i am coming to your office to explain the service and suddenly since last one week not picki8ng my call and saying that i am at paris and will come by 10th.
4. I do not have any problem of not coming to my office or rendering his service personally but the problem is the person is not competent about his own his product.
5.Neither his superior not the customer care team has an idea about the product and issues we are dealt with on day to day basis.
6. Out of frustration when i was not getting the service as i am expected to ...when asked for the money refund his superior Mr Gourav is saying that put a request of cancellation you will get it back the remaining amount after deducting the days of service you have used yet. which infact should be zero.
7. Still i had chatted with Mr Sujit Naik in whatsapp and took some information about the problem i am facing and tried to solve it from myside but unfortunately the site is allowing to do me so and the cc team has no idea about the issue.
8.Team magicbricks is worst as compared to their product designed in a bad way.

So requesting all brokers to stay away from such company who put there hard earned money expecting business out of this.

Till the payment of 10k was made they kept calling me every minute, even the time between i got to back n got back to my system i got so many calls asking if the payment was made and once the payment was made and the details taken no one came for the photo shoot of the building. It’s been almost a month and no pictures are been taken. Every time i call they say they’ll send someone but no one turns up. It’s been very disappointing, this will be the last time i’d be using magic bricks! Such a waste!!

Very disappointed with the service of magic bricks. I made the payment for the platinum listing on 16th of march and got activated only on 26th march and when i try to renew the listing using platinum listing, it is giving an error saying using restricted package. I hope you will resolve this issue and my ad details are mentioned below.
Ph: [protected]
Property id: 33301433

I have upgraded my account through magicbricks sales person on 16th march but still my listing is in expired state.
Tried contacting the sales person and he is not responding, i really don't understand what is happening.
Agent name: anil
Mobile #[protected]

Because of this, my advertisement is in expired state and i am not getting any response from customers and will be a big loss to our business

Can you please check and revert back

I registered in MagicBricks.com for my property located in Pathanamthitta district in Kerala. The property id is 32766779.
I just wanted to inquire. When I contacted the customer care officer of Magic Bricks, he tricked me into taking a paid membership. The place where my property is located at has no buyer at all. If at least I had a single buyer, I would not have complained. Also I was adversely influenced by their advertising. If they don't have adequate service to offer why do they claim to to so in their advertising. I was tricked into paying Rs 6500 and till now I don't have even a single buyer. I have taken Platinum listing. I want justice.

Paid for two gold packages for display of two properties.
Id:32650929 paid rs.1875 after 50% discount gold package on 21/02/2018.
Id:32686925 paid rs.3700 gold package on 22/02/2018.
Only id:32686925 is activated on web.
All refresh procedures were done with the live instructions from magicbricks.
Magicbricks claims that due to refresh problem only one property is activated for display.
They refused to activate the second property and also refused to return the money.
If both gold packages are attached for one property then it should be displayed for 120+120 = 240 days.

Dear Sir,

We have paid for Tatanimum package on Feb. 3, the whole month of February has gone but we are not able to post our Ad.

We attach here with correspondence exchanged and request immediately resolution of the issue

Regards,

Ramakrishna V
[protected]

MAIL-1
From: Sales Magicbricks [mailto:[protected]@magicbricks.com]
Sent: Saturday, February 03, 2018 5:28 PM
To: Rama
Subject: Re: Account Details

Dear Sir,
Thank You for your payment. We will get back to you once your service get activated for further assistance.

Thanks
Abhishek
****************
MAIL-2
From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Monday, February 12, 2018 11:33 AM
To: [protected]@magicbricks.com
Cc: Rama
Subject: Client is not able to access his account- Please update Mobile No.

Dear Team,

Please update the Mobile no - [protected]

Client is getting OTP in mentioned LANDLINE number. Please update landline to Mobile so that he can access his account.

Login id : [protected]@iemsc.com
****************

MAIL-3
From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Tuesday, February 13, 2018 3:51 PM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Done

From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 14:20
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

This is not done yet

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Monday, February 12, 2018 11:33 AM
To: [protected]@magicbricks.com
Cc: Rama
Subject: Client is not able to access his account- Please update Mobile No.

Dear Team,

Please update the Mobile no - [protected]

Client is getting OTP in mentioned LANDLINE number. Please update landline to Mobile so that he can access his account.

Login id : [protected]@iemsc.com
***************
Dear Mr. Prakash,

I am getting increasingly frustrated with your unprofessional team.

They claim they had updated my dubai mobile number but still I am not getting the OTP.

Please advise the contact number of a media team member with whom I can coordinate to get my Ad posted on my behalf.

Regards,

Rama Krishna V

INTERNATIONAL ELECTRO-MECHANICAL SERVICES CO. (L.L.C.)
P.O. BOX 3223
DUBAI
UNITED ARAB EMIRATES
TEL. +[protected]
FAX +[protected]
Email : [protected]@iemsc.com
Web: www.iemsc.com

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 14, 2018 12:52 PM
To: [protected]@magicbricks.com
Cc: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Support,

Please look into this case as client is not able to receive OTP in his mobile number.
Please upgrate his number and do the needful.

Thanks
Pakash Kumar

From: Prakash Kumar
Sent: 14 February 2018 10:01
To: '[protected]@magicbricks.com'
Cc: 'Rama'
Subject: FW: Client is not able to access his account- Please update Mobile No.

Dear Support,

Client is facing on OTP as number belongs to Dubai Telecom.

Thanks
Prakash Kumar
[protected]
From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 18:57
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Still I am not able to get the OTP. Does your system designed to send OTP to only Indian mobile numbers ? The number that I provided is a Dubai mobile number

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Tuesday, February 13, 2018 5:08 PM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Welcome sir

From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 18:37
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Thank you

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Tuesday, February 13, 2018 3:51 PM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Done

From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 14:20
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

This is not done yet

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Monday, February 12, 2018 11:33 AM
To: [protected]@magicbricks.com
Cc: Rama
Subject: Client is not able to access his account- Please update Mobile No.

Dear Team,

Please update the Mobile no - [protected]

Client is getting OTP in mentioned LANDLINE number. Please update landline to Mobile so that he can access his account.

Login id : [protected]@iemsc.com
****************
Dear Mr. Prakash,

Further to our emails and telephonic discussion, following are my login details. I also attach the Ad to be posted and pictures and video of the Agricultural Land are being sent vide a separate email. I request you to kindly post the Ad on my behalf as I am unable to do it from my end:

User Id: [protected]@iemsc.com
Password: [protected]@123

Regards,

Rama Krishna V
[protected]

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 14, 2018 12:52 PM
To: [protected]@magicbricks.com
Cc: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Support,

Please look into this case as client is not able to receive OTP in his mobile number.
Please upgrate his number and do the needful.

Thanks
Pakash Kumar

From: Prakash Kumar
Sent: 14 February 2018 10:01
To: '[protected]@magicbricks.com'
Cc: 'Rama'
Subject: FW: Client is not able to access his account- Please update Mobile No.

Dear Support,

Client is facing on OTP as number belongs to Dubai Telecom.

Thanks
Prakash Kumar
[protected]
From: Rama [mailto:[protected]@iemsc.com]
Sent: 13 February 2018 18:57
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Still I am not able to get the OTP. Does your system designed to send OTP to only Indian mobile numbers ? The number that I provided is a Dubai mobile number
***************
MAIL-4
I don’t know where the otp is reaching. You can temporarily reset the contact number as your mobile number and post the ad

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 9:15 AM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

I was trying to logged in but verification code is going to your Mobile.

Thanks
Prakash Kumar

From: Rama [mailto:[protected]@iemsc.com]
Sent: 20 February 2018 12:29
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Mr. Prakash,

Further to our emails and telephonic discussion, following are my login details. I also attach the Ad to be posted and pictures and video of the Agricultural Land are being sent vide a separate email. I request you to kindly post the Ad on my behalf as I am unable to do it from my end:

User Id: [protected]@iemsc.com
Password: [protected]@123

Regards,

Rama Krishna V
[protected]
**************
Dear Mr. Prakash,

There is something seriously wrong with your system. I have not received any otp on the India number updated i.e. [protected] (Bangalore, Karnataka)

In view of continued failure to post my Ad, I request you to assign this responsibility to your media team to post my Ad or refund my money.

I also request you to give me the contact details of your higher ups to whom I could escalate this case.

Regards,

Rama Krishna

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 4:35 PM
To: Rama
Subject: FW: Please update Mobile No. for OTP

done

From: Sunil Rai [mailto:sunil.[protected]@birdits.com]
Sent: 21 February 2018 13:59
To: Sandeep Dhatwalia; Prakash Kumar; Imran Ali
Subject: RE: Please update Mobile No. for OTP

Hi All,

Contact number has been updated.

Regards,
Sunil Rai

From: Sandeep Dhatwalia [mailto:Sandeep.[protected]@timesgroup.com]
Sent: 21 February 2018 13:43
To: Prakash Kumar; Imran Ali; Sunil Rai
Subject: RE: Please update Mobile No. for OTP

Sunil,

Can you pls close this now and update to all…

Regards
Sandeep Dhatwalia
Magicbricks Realty Services Limited
Times Centre (Digital Content Production Facility),
FC - 6, (Ground Floor), Sector 16 A, Film City,
NOIDA - 201301, U.P. [protected]
http://www.magicbricks.com


From: Prakash Kumar
Sent: 21 February 2018 12:56
To: Imran Ali
Cc: Sandeep Dhatwalia
Subject: Please update Mobile No. for OTP

Please update the Mobile no - [protected] for OTP

From: Rama [mailto:[protected]@iemsc.com]
Sent: 21 February 2018 11:17
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

I don’t know where the otp is reaching. You can temporarily reset the contact number as your mobile number and post the ad

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 9:15 AM
To: Rama
Subject: RE: Client is not able to access his account- Please update Mobile No.

Sir,

I was trying to logged in but verification code is going to your Mobile.

Thanks
Prakash Kumar

From: Rama [mailto:[protected]@iemsc.com]
Sent: 20 February 2018 12:29
To: Prakash Kumar
Subject: RE: Client is not able to access his account- Please update Mobile No.

Dear Mr. Prakash,

Further to our emails and telephonic discussion, following are my login details. I also attach the Ad to be posted and pictures and video of the Agricultural Land are being sent vide a separate email. I request you to kindly post the Ad on my behalf as I am unable to do it from my end:

User Id: [protected]@iemsc.com
Password: [protected]@123

From: Rama
Sent: Thursday, February 22, 2018 10:43 AM
To: 'Prakash Kumar' ; 'mailto:sunil.[protected]@birdits.com' ; 'Sandeep.[protected]@timesgroup.com'
Subject: RE: Please update Mobile No. for OTP

Dear Mr. Prakash,

There is something seriously wrong with your system. I have not received any otp on the India number updated i.e. [protected] (Bangalore, Karnataka)

In view of continued failure to post my Ad, I request you to assign this responsibility to your media team to post my Ad or refund my money.

I also request you to give me the contact details of your higher ups to whom I could escalate this case.

Regards,

Rama Krishna

From: Prakash Kumar [mailto:Prakash.[protected]@timesgroup.com]
Sent: Wednesday, February 21, 2018 4:35 PM
To: Rama
Subject: FW: Please update Mobile No. for OTP

done

From: Sunil Rai [mailto:sunil.[protected]@birdits.com]
Sent: 21 February 2018 13:59
To: Sandeep Dhatwalia; Prakash Kumar; Imran Ali
Subject: RE: Please update Mobile No. for OTP

Hi All,

Contact number has been updated.

Regards,
Sunil Rai
I am receiving email communications from your end but not the otp which may be generated by your system.
I hope it will be resolved within the time limit mentioned as I made the payment 15 days back but still could not post the Ad

From: Feedback Service [mailto:[protected]@magicbricks.com]
Sent: Thursday, February 22, 2018 10:59 AM
To: Rama
Subject: Ticket #1041893: Thank you for sharing your valuable feedback on magicbricks.com

Hi,

Welcome to the Magicbricks!, I am Aman, your Customer Support Specialist from Email Support Team.

With the reference to your query Please find the ticket Id 1041893 and I am forwarding this to most suitable department to get the resolution and shall revert within 12 business hours (Monday-Saturday. 9am-6pm). For all future communication, please use the same Ticket Id to ensure the delightful experience from our end.

If you require urgent assistance, please contact our helpdesk +[protected] between 09:00 am to 06:00 pm (Monday to Saturday). You can also chat with us by visiting http://www.magicbricks.com/contactUs.
To know your Ticket status, please click here - Know Your Ticket Status

We appreciate your patience and understanding regarding this matter. It will help me accomplish more to serve you better.

“Assuring our best possible services at all times for you”

Warm Regards

Aman
Customer Support Team
[protected]
Magicbricks

I am a NRI and recently bought a package (6000 rupees) to upgrade my rental ad in Magicbricks.com. I tried to change the mobile number as it is not receiving 3 digit verification code. The customer experience officers are failed to solve my issue. Now I am unable to login to my account and my ad is not upgraded yet. The customer service is neither answering my calls nor replying to my emails. Please kindly help me to resolve this issue..

I have posted the ad (Id:[protected] on 24th jan'2018 in magic bricks.
Its been over 5 weeks and they are unable to fulfil their basic promises like photo shoot so far.
I had given a complaint to their support @[protected]@magicbricks.com
But i found that they are hopeless / helpless in resolving such a basic complaints.
It is very clear that magicbricks is one of the cheating company to take the money and do nothing and it has a un-professionalism and bad work ethics.
I had paid additional money for this service.

I had also requested to close / cancel my subscription and return the subscription amount immediately.
But they never responded..

Initially before subscribing to a titanium package, i informed very clearly all details about my property that it will be available only in the month of April 2018 and already Indian Bank is residing in our property and they can vacate only in March. Also asked them since Bank is already in the premises is it possible to carry forward with photoshoot. For everything the executive Mr Sachin told it is possible to click photos and demand is very high for your property by just showing around 55 members lists and told separate sales rep will be assigned for my property but till now nothing happened and since because Indian Bank is already in the premises I couldn't use their services. When I raised the complaint they are soo irresponsible and soo cool they are saying I have used their photoshoot service and can't refund the amount. Please for god sake DON'T ever TRUST MAGICBRICKS and waste your money. Since I wasted my money I request each one of you not to waste your hard earned money. They are such a cheaters in this world!