Mahadiscom / MSEB / MSEDCL Complaints & Reviews

Dear Sir/Madam,

I had installed the MSEB meter at my new flat, B-203, Unity Park, S.No. 43, Kondwa Khurd under Consumer number[protected]. Since last August till Feb 2009, I have not been using the flat and once I moved in, my average bill was around 80 units per month amounting to Rs 180-Rs 190/-. Surpisingly my electricity bill for the month of August 2009 has turned up to a tune of Rs 7100/- with unit usage of 1031 units. Seek help in understanding the reason for the same. Either the reading noted is faulty or the meter kept for the premises is faulty.
The electronic equipments used at the premises are same since month of Feb 2009, so how can the unit usage increase so much without any further electrical usage.
Seek your urgent help in this regard.

Hi,

Been pissed off by the service of MSEB pune. i am staying in salunkhe vihar. There are so many cases of power cuts daily dispite of several complaint the problem is getting worse. I think pune also need some alternative power supplier's like Reliance. Even a slight drizzle of rain they switch off the supply. Dont have idea how to deal with this MSED guys to stop from getting discharge

Respected Sir,

I am residing at Flat no. F-301, Plot no. 3, Sector 8, Airoli -400708, my consumer no.[protected].

I paid my all electicity bills till June -09 regularly. Still my July -09 & Aug -09 bill shows Rs.6570/-

Used units shown for the month of July -09 are 1821.& for the month of Aug 09 are 192.

How come July -09 month used units shown directly 1821 for a single month only.

I request you to pls. correct my bill.

Your's faithfully

Nilesh V. Pandit.

Hi i'm harish.l.poojary from bhandup, my electric consumer bill no is[protected]. my average monthly electric bill amount is 115 to 130. now i got august & september's bill above 500 Rs. pls verify..

We experience a power cut off every day despite of NO-LOAD SHEDDING. Almost every alternate day we have a power cut-off at midnight 12 and the power is off for the whole night. Even worse this happens on week-days and week-ends during the day time as well and the power is not restored for a day. When we connect the complaint number there is no response, no remedy and no action at all. The phone attendants is not aware of the status. Above all the engineer "Abhay Patil" he is not reachable, We are sure that he is deliberately harrasing us.

I request you to kindly help us in this matter....

Average billing for premises not in use and locked.

The Billing process of Mahadiscom needs attention to avoid inconvenience to its customers.

From my experience consumer has to run repeatedly for correction of bills which are issued on the basis of Average Consumption in the past. MSEDCL local area office is repeatedly been informed that premises are unoccupied & not in use. Even then the billing is done on average basis after marking meter as “ FAULTY “.

The meter is found to be ok and premises has also been checked and confirmed about its non use. Again I have received bill for augst 2009 on Average basis.

I request you to kindly look into the matter for bills that are raised on the basis of AVERAGE CONSUMTION even when meters are photographed and verified to be working satisfactorily. Only when meter is not accessible or meter reading cannot be taken for any reason they should raise bills on average.

The details are as under :

1. Cosumer No:[protected]
2. billing unit-4296/amravati u sdn 2
3. METER NO : 00568044
4. ADD OF PREMISES : krishna nagar,near garden,amravati-444603
5. Running Reading: Faulty ( Actually meter is ok and it was last checked and verified
on jully 2009)as an application is given to the ex.engineer msedcltd, amravati

Dear Manager-Customer Care (Grievances)

I the undersigned had visited your New Panvel office which is located near Vishwas Bazaar on Friday 28th August. The purpose of this visit was to give a complaint about our electricity bill, which has been quite higher than our actual usage.

After showing the bill to the on duty official, he asked me if the electricity consumption in our shop had started just over the past 2-3 months. I was quite taken aback by this question, since the location in question is not a shop, but our residence which is in the name of my mother Mrs. A.R. Kulkarni. He brought to light the fact that we had been receiving a COMMERCIAL bill instead of RESIDENTIAL. He also said that since the Per Unit Cost of “COMMERCIAL” is higher than “RESIDENTIAL”, we have been getting a high bill.

He asked me to submit a copy of our last month’s bill and made a note on it in Marathi saying that “TO BE CHANGED FROM COMMERCIAL TO RESIDENTIAL”. He also assured that the matter would be looked into and any previous bills with the above said error would be rectified and a reversal of the bill amount paid till date to that effect would be made in the next bill. He did not provide me any acknowledgement on this complaint, but assured that the needful would be done.

After reaching home, I started checking my previous bills and was shocked to find, that all earlier bills right from the beginning were billed as COMMERCIAL. I have attached a screenshot of the oldest (31st October-2005) and latest (17th August-2009) bills taken from your website.

I would call this incident as unfortunate, since it could have been a technical error from your end. However, I am expecting a prompt and positive action and rectification from your end to assure that the needful would be done to end our grievances and obtain a satisfactory resolution.

You may please forward this mail to the concerned department, reply back or call me at either of the below mentioned numbers at the earliest.

Regards,
Mrs. A.R. Kulkarni

This is regarding above subject matter I am a Secretary of the The Kanjur Village Sahayog Co-op Housing Society Ltd. Plot No.58, Datar Colony, V.S.Road, Bhandup (E) Mumbai- 400042., stating that in August 2008 we sent letter attached relevent documents which require by MSEDCL with my representative regarding Change of name in Electricity Bill to The Secretary, The Kanjur Village Sahayog Co-op Housing Society Ltd. Plot No.58, Datar Colony, V.S.Road, Bhandup (E) Mumbai- 400042. which were specificially mention on the letter. Mr. Wankar,Clerk he received the letter and he told him in coming month you will get the change of name bill to be issue. Then I went personally to their Eshawarnagar MSED Office, Bhandup (W) on April,2009 to stating that your changes not done then I gave (Same person) him a copy of the August 2008 letter. Then he told me you will get next month fresh name bill till today the above name of the bill not done. In current Bill in the name M/s Kanjur Vilayageco COOP H SOC, and then address as above. My suggestion is that name and address should be as above which I mention earlier of this mail. Please give us justice about above matter Bill details for your requirement is given below.
Consumer No.[protected]
PC - 2
BU-4733

SIR WE WORKS FOR THIS COMPANY FOR PROVIDING LABOUR SUPPLY .WE SUBMITT THE BILL FOR SUPPLY OF LABOUR (ELECTRICIAN,WIREMAN,CLERK,PEON)AS OUTE SOURCING WORKER .FROM THAT BILL THE SAID COMPANY CUT INCOME TAX TDS AT THE RATE OF 11.33% BY THE CLOUSE OF 194J AS RECRUTMENT AGENCIS BUT OUR CA SAID THAT IF THE RESPONSBILYTY OF LABOUR FOR ANY REEBURSMENT IS OUR THEN THAT SERVICE IS NOT COME IN RECRUTMENT AGENCIS OUR CA'S OPENION WE SEND THE COMPANY BUT THIS COMPANY NOT UNDERSTAND OUR LABOUR ARE NOT COME IN TAXEBAL CRETERIA SO THEY GET LOW PAYMENT DUE TO VAST CUTTING OF IT SIR PLEASE TELL ME HOW I CONVINCE THE COMPANY TO CUT THE IT BY 194C AT THE RATE OF 2.266% THIS IS ANNYAY ON OUR LABOUR SIR PLEASE TELL US WHAT WE DO THANKING YOU

i am the owner of the franc "PAYPOINT INDIA NETWORK PVT LTD" since when it started, only one silly mistake and they blocked my mach & not a single person is int in that so there is no communication in them only i was the biggest collecter of this company in my area sorrry to say its my friends hopeless company

Hello sir,
I Tejinder singh has given a complain about my meter wire burn on 25/08/09 to visharantwadi MSCB office and they have not yet come to solve it.
Kindly send your offical to my place to solve the problem.

consumer no.[protected]
add: surinder singh ahir
s.no 18/1, plot no. 142, ganesh marg
shambhaji nagar, dighi pune 411015.
ph: 27157101

We are facing problem to receive Electric Bills since last year despite so many compalints, last month we didnt receive the bill (Whole Bhandup Area) but we received this month on i.e. 17 Aug 2009 at 6.30 PM with panalty & change in unit Slabs whih raised the bill amount by more than 300/- . The whole Area which is served by Pannalal Compound of MSEB is facing this problem, but there is no change . Please enlighten this Issue.

The MSEB numbers are not being picked up. In general MSEB numbers are not responsive. Infact the so called "complaint numbers" are also not responsive. Do we need complaint number for complaint numbers ????? This is unacceptable.

Sriram Kulkarni

Reference: Consumer #[protected] with Meter # [protected]/2-11374

This is the second complaint within a months time. This is actually a follow up on the first one done already on the 13th July 2009. The complaint is to replace my energy consumption meter at B-12, Sai Vihar Residency, Sus Road, Pashan, Pune -21 (SN 4/2A/1/3 SN 4/2A/1/Pashan) since it is not working properly (viz: The display seems to have failed).

Also the meter number on my current bill for June 2009 has changed and does not match with that on the actual meter.

The bills for all the months till date have been duly paid without delays, the latest being for May 2009 paid in full for the billed amount, on the 16th June 2009. The bill for the month of June 2009 received on 9th July 2009 shows a credit of 2380 Rs. and does not seem to be correct.

I have constantly been following every week regarding the said request and have also personally visited twice to the MSEB Ganeshkhind office as a follow-up on the request. Mr Lahmge & Ms. Trivedi have called Mr. Patil (the agency owner who is responsible to change meters in Pashan). However the faulty meter still hasn’t been replaced. I have been in constant touch with Mr Lahamge (the in-charge of the Chaturshringi office) & calling him every week. I have also informed Mr. Kulkarni (in-charge of Sus Road branch) and Mr. Khaire (his deputy at Sus Road branch). Whenever I check with any of the authorities mentioned above, I am promised that it would be done the same day. However its been falling on deaf ears.

Now that an appeal has been released in the news papers by Mr.S.P. Nagtailak (Chief Engineer) from Pune Region Electricity Board, I request you to include the replacement of the said meter under this scheme and issue me correct bills for my actual consumption for coming months.

Regards,
Satyen Kohadkar

I am a resident of Magarpatta City since February 2006. Every month I had been receiving electricity bills showing 0 units. After numerous complaints to the MSEDCL office within Magarpatta to check the meter, they finally send a person and replaced the meter in February 2007. Since then I have been receiving bills in the range of 200 to 500 showing the meter status as "NORMAL". I had no problems for 2 years. Suddenly in May 2009 I received a bill of Rs 1, 21, 590/- for 15494 units. I immediately complained to the MSEDCL office head Mr Butte. After two weeks, they replaced the meter. They said they will send the old meter for testing and wait for the report. I asked them, what about the bill ? They said if the meter testing reports says "Ok", then I would have to pay the entire bill along with the new meter charges. After two months, they said that the meter is tested Ok and I will have to pay the bill. I need guidance on what I should do next.

Dear Sir,
I launched complaint against Meter failure to MSEDCL office in Kalwa on dtd. 10/11/2008. It is very surprising that I am following up with them for Meter but after so long period I am not able to get result for the same.
I already submitted written complaint for the same & I have the acknoledged copy of same with me, but no one from MSEDCL visited at my place & not checked the Meter till date.
Details of Meter are as mentioned below:
Consumer No:[protected]
Meter No:[protected]
Unit No: 4261/Kalwa.
Address : M/S Sohan Enterprises, A/102, Kirpal Baug, Old Mumbai Pune Road, Kharegaon, Kalwa, Thane-400605.
Pls find enclosed copy of complaint letter with this mail.

Regards,

Kiran Patil..

Dear Sirs,
I have been trying to get our electric meters of our society members changed, but have am unable to get it done. The MSED office is asking us to fill up an application in which they are charging us RS. 600 as deposit. Since ous is is an existing connection and there is a deposit depending on our usage. If we pay the RS 600 a new account number is allotted to us and nothing is known as to what happens to our deposit. In due course they will ask us to pay new deposit depending on our usage. In my case I have already have Rs 2520 as deposit with them. I have subbmitted the undermentioned letter to the MSED office at Vasai on 11/6/09 but have not received any reply till now.
Oue complex consist of 34 buildings (Approx. 1500 flats) most o[censored]s would like to have the maters transfered to our names but have not done so because they make it difficult. Some have got their meters trnsfered to their names by paying cash under the table, whilst mos o[censored]s are against this practice.
Your assitance in helping us get this done will be appricated.

Regards,
Noel Falcon

Copy of letter submitted to MSED

CGCHSL-351-09 10th June 2009

To,
Dy. Exec. Engineer,
Maharashtra State Electricity Distribution co. Ltd.,
Vasai (E), Thane 401208

Dear Sir,

Sub:- Change of Name :- Deposit

The electric Meters in our society are in the name of the builders/ promoters even though our society has been formed & registered eight years ago.

Most of our members would like to have the electric meters transferred to their names. However your local office states that the deposits paid against these meters cannot be transferred and new deposits will have to be made. What happens to the Rs 2520 that I have deposited against account #[protected]. This was brought to your notice, when I first met you a couple of months back (our first meeting).

I understand that in cases where the society has not been formed application Form –Z is to be executed on a Rs. 50/- stamp paper and notarized. However since our society has been formed this is not necessary, a NOC from the society stating the person who is applying for the change of name in the electric connection is the current owner of the said premises will be sufficentwill be sufficent.

Whilst on this subject I would also like to inform you that some new members who have purchased flats recently have changed the electric meter connection to their names without obtaining any letter from the society. The electric bill being an important document as proof of residence for obtaining passport and other government facilities, your department should insist on a letter from the society (There are instances where there are numerous sale deed agreements executed, and it takes considerable time for the flat to be transferred to the final owner). So far in our society there are four cases of change of names (2 old members and 2 new members) without NOC being issued (I understand this can be done by paying some money to the MSED employee).

In the light of the aforesaid, I request you to please insist on a NOC for any member from Building C-8, Citizen Complex requesting for any change in name of the meter connection.

An early reply will be appreciated as I have forms of 14 members of our society who would like to have the connections transferred to their names.

Regards,

Noel Falcon
Hon Secretary,
Citizen Gardenia Co-op. Hsg Society Ltd.
Naigaon (E), Thane 401208

hello sir,

i want to make a complaint against an employee who is working in contract basis in mseb office. i know that your office has given the distribution of bills to contractors according to the division of areas. this girl is working in mohan nagar area aside shiv mandir. she talked very harshfully, in insulting way and she argue with me when i ask her for reciept of my electricity bill as i am paying through cheque and the reason for that which she told me was we dont have an electricity suppy in our office.but there were no load shading at that time in mohan nagar. i ddnt know her name altough i ask her but again she started shouting at me and ask me what u do after u come to know my name. that situation was very embarrasing and insulting as there were crowd of peoples who were also listining all this.
please let me know i[censored] can do something or i can make complaint through another way.
we believe that whater have done is for betterment and convinience for local peoples but if these employees humiliate us in this way then what should we do???
i hope you will solve my problem.
thanking you.

Consumer No :[protected]
This is regarding the excessive bill that I have been getting from last one year. With very less usage of electricity, a first last year, the bill amounted to Rs50, 000 to Rs 5, 000 . Now also it has amounted to Rs1750 for no much usage. I am a lower middle class person not using anything besides fan and 2 tubelights, I live in a chawl and cant effort to sheel out so muh money everytime. Complaints done to MSEB regularly are overlooked with no action taken by them . Therefore i please request you to look into the matter.
regards,
Rajaram Shinde

I have already paid my electricity bill for the month July 2009, on 25th July 09. However when i check my bill online it still shows the amount of bill on the MAHADISCOM site for online bill payment.