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Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

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1.6

Updated: Jun 1, 2025

Complaints 2913

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930

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1983

So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Mahanagar Telephone Nigam [MTNL]

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Not receiving/ Stopped receiving my Telephone Bills on my registered e-mail

Not receiving MTNL bills at my registered email for the last 3 months

Amount deducted from bank, and Prepaid mobile recharge failed

MTNL Landline Complaint not being attended from 7 months

Balanced deduction through various plans which were not subscribed !

Most useful reviews

sms service not working

MTNL dolphin network problem

Refund of security Deposit

Refund of Telephone Deposit

Surrender of landline and broadband connection

SMS can't send & receive also call can't make & getting from MTNL sim card

Featured stories

Refund security against my landline no 22076692 or ca no 2073081660

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 2

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Once again docket no issued last week for Tel no 23851836 has been attended to as per the voice call from MTNL today. Looks like instrument faults are now repaired through online phone services. Also the call suggest that if not satisfied with the service to file new complaint and take new docket no.
Will this issue be settled or better to surrender the MTNL line, because even escalating the to ED level is of no use as I doubt whether...

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Address: Crown Mansion B 3rd floor Forjett Street Cross lane Mumbai 400036

Filed online complaint and received docket no. Without any one attending to the complaint docket disappears and voice call is received on mobile that fault is rectified and if not submit new complaint and new docket no. This is reoccurring since last two months. Even escalating complaint to second level is of no use. Seems every member of staff is CEO level with no one to supervise from top. SORRY STATE OF AFFAIRS.
Looks like best...

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Have raised refund request of my security deposit with MTNL 4 times. Received no response. The memo num is[protected] and amount pending is 2285/-

Have also visited MTNL chembur office multiple times. Why is my amount kept pending.

Rekha Nair
D 501, 26, harsh, tilaknagar, chembur
Mumbai 400089
[protected]...

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Address: Crown Mansion B, 3rd floor Forjett Street Mumbai 36

Looks like the only system working in MTNL is issuing docket no for service complaint and than quickly removing the same from the system. Last month docket number 5929 is no longer there and now new one 3846 is given today. This one also is not traceable on the tracking system even though you have promptly sent SMS from MTNLSE. The same was also received earlier for docket no 5929 and disappeared with out the complaint being attended. Keep...

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Address: Thakur Village, Kandivali East, Mumbai

Submitted disconnection of landline request in Dec 2022 for No.[protected] along with instrument to nearest MTNL office. Refund not received for a year....

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Date: 20.10.2023

Dear Sir/Madam,
I had surrendered my landline number 22821079, CA no. [protected] on[protected] at G.T. Road Shahdara and all dues already paid and i was told by the Finance Officer at Laxmi Nagar near Radhu place, East Delhi-110092 that my refund will reach to me by post through Banker Cheque anytime within next 2-3 months. But till date no refund came to me in any form.

You are requested...

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Address: Kg1- 467, Vikaspuri, New Delhi 110018

Pls remove old MTNL pole from front of my house. This is causing unnecessary problems...

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Dear Sirs,
Our following telephone numbers are non-functional since a fortnight
and we had launched following complaints and also escalated the same but nothing has been done so far.
Being in service industry it hampers our day to day activities and business.

Tel No Doc No.
[protected] [protected]
[protected] [protected]
[protected] [protected]
[protected] [protected]br...

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Address: 60/61 govind park Gali no. 25, Near Jagatpuri A block Delhi -110051

There is a MTNl phone pole in front of our house which is causing a lot of issues, we are facing the below problems due to that: -

1. Fire threatening because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies
3. On the name of fixing wifi anyone comes with ladder and can have access to balcony, which can be...

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Address: WZ-1/C-1, NEW SAHIB PURA, M.B.S. NAGAR, STREET NO.-3, NEAR CRPF CAMP, TILAK NAGAR.

I had surrendered my landline phone no.[protected]CA no.[protected]) in first week of May, 2023.
Till date I have not got my security refund. Kindly intimate whenever I got my security refund. Nobody pick phone in this regard....

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Address: EPDP BOOSTER PUMPING Station DELHI JAL BOARD near house no A-43 chitranjan park new delhi

Sir, the landline no.26272057 is not working since last 6-8 months . On complaints the lineman told that the line is faulted & we repair when it's provided by the higher authorities. Kindly get the issue resolved as soon as possible....

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Address: Delhi

Delhi Telephone no.[protected] has no dial tone for the past week. No payments are pending. MTNL Delhi complaint numbers are not responding. Kindly help in fixing the telephone connection. Thanks....

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Address: Delhi

Our telephone number[protected] has no dial tone. The MTNL, Delhi, consumer complaints number cannot be reached. All bills have been paid and none are pending. We would be grateful if you could please help resolve the issue. Thank you....

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Address: Delhi

Despite having no bill payments pending, telephone number[protected] has no dial tone. The MTNL, Delhi, consumer complaints number does not respond, and one is kept waiting for ages. Please help resolve the issue. Thank you....

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Address: BD 66 Pitampura Delhi

This is a sincere request from a SENIOR citizen retired from IB Govt Services.

For the last 5 years, I’ve been chasing MTNL for the removal of a pole outside BD-66, Pitampura, Delhi 110034. There is no active connection on this pole & it is causing the following problems :
• SAFETY: The pole is used by thieves to reach our balcony.
• FIRE: Owing to wire clutters it’s a hazard for children playing around.br...

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My landline 22715771 is not working for the last two weeks. No dial tone....

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Address: Bank of Baroda, vidyapith, chattarpur, delhi 110074

My office landlines are not working, there is no dialtone in it. Please resolve....

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Landline surrendered and acknowledged by MTNL on 31st December 2021 . LANDLINE no[protected] .

Till date the security deposit amount has not been received even wheren there are no dues pending from my side on the date of surrender...

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Address: Delhi

There is a pol just opposite of my house, there are no wires attached to it & it is completely useless,
It takes the space of atleast 2 vehicles & causes alot of parking issues...

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Address: BG6-137 PASCHIM VIHAR NEW DELHI 110063

IM tottaly frustated with my mtnl connection, im complaining many times in mtnl office online but no response, they know only raise bills . my landline connection dead every time am paying bill regularly. complaining from last 3-4 months
LANDLINE NUMBER [protected]...

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