Submit a Complaint
Claimed

Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

www.mtnl.in
1.6
Updated: Oct 28, 2025
Complaints 2915
Resolved
930
Unresolved
1985
So far, so good. Mahanagar Telephone Nigam [MTNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mahanagar Telephone Nigam [MTNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Mahanagar Telephone Nigam [MTNL]

Having problems with Mahanagar Telephone Nigam [MTNL]?

File a complaint and get it resolved by Mahanagar Telephone Nigam [MTNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Broadband
Mahanagar Telephone Nigam [MTNL]

Mahanagar Telephone Nigam [MTNL] reviews & complaints page 2

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
T
Trupti Shetye
Aug 29, 2020
Report
Copy

Instrument replacement

Address: Shree Omkar Soc., 7th Floor, Room No.73, ‘C’ Wing, Bal Govindas Marg, Mahim, Mumbai - 400 016.

Hi this is regarding our faulty landline instrument. Our land line number is 24321355. The customers name is mr Chandrakant Todankar.. The keypad on the instrument is not working at all and because of this we can't make any outgoing calls just receive incoming calls. Kindly i would like ur'll to please replace the old instrument for a new one as soon as possible. If possible please let me know or please contact me on mobile number [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
sro904
Aug 14, 2020
Report
Copy

plan change for my mtnl landline number

Dear sir,
I have submitted my request for change of my landline plan for number[protected] from bb-800-8m-combo to basic plan+economy plan of rs 399, on 24/06/2020 at vashi mtnl csc. Also i have submitted the accessory (My modem) to the same office on 24/06/2020. The acknowledgement copies of both the documents are enclosed herewith.
Please be informed that inspite of my submitting the request and the accessory to mtnl csc...
Helpful
1 other people found this review helpful
1 found this helpful
2 Comments
Report
Copy
V
vikas.jethi
from Delhi, Delhi
Jan 3, 2020
Report
Copy

mtnl pole removal request

Address: e9a chanakya place, part 1,25 feet road, street no 22., New Delhi, Delhi, 110058

Please remove the mtnl pole which is in front of our residence e-9/a chankya place, paet 1, street no 22, 25 feet road, part-1, delhi -58. This is causing a lot of problems in our society.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by thieves to reach to the balconies
3. Space issue...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sukhraj02511
from Delhi, Delhi
Aug 12, 2019
Report
Copy

loss of dolphin sim card

Hello sir / madam,

I have lost my dolphin sim card (+91-[protected]) yesterday[protected] and request you to please block that sim in-order to avoid the misuse of sim by inappropriate people. I have already submitted the fir for the loss of sim. Please block this sim at the earliest possible and let us know if anything else required from my side...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
raju9213
from Delhi, Delhi
Jul 16, 2019
Mar 24, 2024
This thread was updated on Mar 24, 2024
Report
Copy

pole removal from street

Address: delhi, New Delhi, Delhi, 110053

Please remove the mtnl pole which is in oure-4 street no. 1 (In band gali) subhash vihar north ghonda delhi-53. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 10 m away from this pole.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2....
Helpful
1 other people found this review helpful
1 found this helpful
9 Comments
Report
Copy
K
Kailas Date
from Mumbai, Maharashtra
Oct 13, 2018
Report
Copy

urgent my dolphin not working since 48 hrs now

Address: Mumbai City, Maharashtra, 400028

My dolphin no [protected] is not working since friday morning.
I have complaint about the same on friday night then again saturday morning then saturday afternoon.
There after i had to get up and go to mtnl office at prabhadevi. Where i was asked to changed the sim card. I did that on saturday afternoon 4 pm. Still my dolphin nber not working.
I tried to even select network manually, but it says that dolphin network...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
Pruthvish Shukla
from Mumbai, Maharashtra
Jul 28, 2018
Report
Copy

landline number not working.

Address: Mumbai City, Maharashtra, 400036

Dear concern,

This is a severe complaint against telecom service provider mtnl in mumbai.

I am the user of mtnl landline number. The number is not working since past more than 2 weeks.

My primary concern is that no one is taking responsible action from mtnl regional office (Mumbai).

Kindly provide me the responsible feedback.

Regards,

Parth....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Santosh Indulkar
from Mumbai, Maharashtra
Apr 24, 2018
Report
Copy

network issue

Address: Mumbai City, Maharashtra, 400094

I have mtnl dolphin pre-paid connection. For the last few days i am facing a strange problem with my mobile in anushaktinagar (400094) area of mumbai. I am unable to receive or sent any call from my mobile. I tried to check whether there is any problem with my mobile, i tried my phone in my work place at vashi (Navi mumbai), there it worked properly. What's the problem in anushaktinagar area....
Helpful
Found this helpful?
Write a comment
Report
Copy
E
ermanigupt
from Delhi, Delhi
Mar 22, 2018
Report
Copy

remove mtnl pole in front of house

Please remove the mtnl pole which is in our e-17/6, krishna nagar, delhi -51. This is causing a lot of problems in our society. There is no active connection on this pole. There is already a pole exist for mtnl just 20 m away from this pole.
Issues because of this pole:
1. Fire threatning because of clutter of cables on this pole which is used by local cable and broadband operators
2. Theft issue as this is used by...
Helpful
9 other people found this review helpful
9 found this helpful
3 Comments
Report
Copy
M
mtnl106
from Delhi, Delhi
May 19, 2017
Report
Copy

Surrender of landline and broadband connection

Address: New Delhi, Delhi, 110092

To
The general manager,
Mtnl
New delhi

Sub: regarding disconnect of land line & broad band mtnl connection
Ref: telephone no.22423106 ca no. [protected]

Dear sir,

I hereby request you to kindly disconnect all services for my telephone no[protected]Ca no.[protected]) with effect from 31.05.2017.

Kindly note, further billing will not be paid by me after...
Helpful
19 other people found this review helpful
19 found this helpful
5 Comments
Report
Copy
S
Shubh99
from Delhi, Delhi
Apr 4, 2017
Report
Copy

New Tower installation in Delhi

Address: New Delhi, Delhi, 110034

Sir/Madam
This is in reference to the Installation of New tower of MTNL in Delhi...We have commercial space of about 510 square feet in the region of SHAKUR PUR..NEW DELHI 110034
FULL ADDRESS IS
SHOP no 1, Block M..DDA MARKET SHAKUR PUR..NEW DELHI- 110034
Contact
[protected]
[protected]
[protected]
[protected]@gmail.com
Regards
Saurabh Kumar...
Helpful
Found this helpful?
1 Comment
Report
Copy
R
ravirajsinh sarvaiya
from Rajkot, Gujarat
Mar 31, 2017
Report
Copy

For new mobile tower installation

Address: Banaskantha, Gujarat, 364240

In over area not any tower of your company that we can face many problem for calling and use internet that i request you to give new tower to our area .that in i was whith you for new tower installation.i have give you prorerty for new mobile tower. That we quickly required new tower.i am interested for give space for your new tower installation so please sir contact me. My mobile number.([protected])
Email.(raviraj.[protected]@gmail.com)...
Helpful
10 other people found this review helpful
10 found this helpful
6 Comments
Report
Copy
A
A. K. Singh 01
from Delhi, Delhi
Jul 31, 2016
Report
Copy

Mobile shows emergency call only

Address: 110075

I am in dwarka, sec -3, near madhu vihar bus stand. there was no signal/ emergency call only from last one month. i complain to call centre they noted down & after 1 day message came your complain was attended but no result. then i contacted sdo. mr. arjun sharma he send his employee to my residence his mobile disconnected & shows no signal & emergency call only. he talk to his colleague with my airtel no. & lastly inform me he has no solution....
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
D
delhi83
Jun 11, 2015
Report
Copy

Phone Line is dead for more than 2 Months

My landline [protected] is dead for more then two months, the amazing thing is that i am continuously complaining about it however its again and again get closed after 2 or 3 days without any response. The issue is that wires are physically detached from the pole. and the recent response from lineman Shri BHAJ RAM (Mob:-[protected]) on complaint no 1526 dated 09-Jun-2015 is that " Please talk to senior officer i can't do anything in that"...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepak77_2004
from Noida, Uttar Pradesh
Aug 7, 2012
Resolved
Report
Copy
Resolved

My Sim Card Not registered in network

Address: South Delhi, Delhi

Dear Sir Madam

My name Deepak Kumar my mtnl dolphin mobile no. [protected] . last two days my sim card not receiving signal any where .
i have complain customer care many many time but not have given me particular solution . i am just calling and calling customer care but not any solution last two days. please help me...

please contact me my other number is [protected]..

thanks in advance...br...
Helpful
4 other people found this review helpful
4 found this helpful
Write a comment
Report
Copy
A
aditi dadhichi
from Nawalgarh, Rajasthan
Jun 6, 2011
Resolved
Report
Copy
Resolved

number unnecessarily temporary suspended

Address: Uttar Pradesh

complaint number 256482
i am not able to make and receive any calls.
i have registered a complaint but no action have been taken.
some customer care executives disconnect the call in between the conversation.
and one more complaint i had lost my sim card and had gone to sanchaar haat for the reissue of the same number and reissue took more than 10 days which is done with in 24 hours by other cellular operators.......br...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
B
BHUSHAN PANDEY
from Pune, Maharashtra
Mar 21, 2011
Resolved
Report
Copy
Resolved

Request regarding Mobile Number Portability (MNP)

Address: West Delhi, Delhi

Sir/madam
My mobile number is [protected]. I applied for MNP on 26 Feb. at Delhi Gate sanchar haat.
on 3rd march i received SMS from MTNL notifying that no. will be ported in to TRUMP.
I waited for a week but still no. was not ported in. I contacted to the customer care many a times and every time they assured that no. will be ported within 48 hrs

but till date the no. has not been ported in to TRUMP and...
Helpful
Found this helpful?
1 Comment
Report
Copy
M
maninder singh VK
from Delhi, Delhi
Oct 30, 2010
Resolved
Report
Copy
Resolved

Lost phone, Request duplicate sim

Address: East Delhi, Delhi

Respected Sir/madam,

Lost dolphin no [protected].
request for duplicate sim stop it until duplicate sim provided to me.
kindly send details to maninder.singh.[protected]@gmail.com or[protected]

with regards
Subash Kumar Grover...
Helpful
Found this helpful?
5 Comments
Report
Copy
S
shiv1234
from Mumbai, Maharashtra
Sep 28, 2010
Resolved
Report
Copy
Resolved

ACTIVATION PROBLEM

Address: Mumbai Suburban, Maharashtra

I HAD PURCHASED A TRUMP SIM CARD FROM A STALL WHICH WAS PUT UP IN CHETANA COLLEGE , BANDRA (EAST) ON 23rd FEBURARY 2010.
I WAS GIVEN A SIM CARD NO. [protected] AND A 91 VALUE PACK AND WAS PROMISED THAT THE SERVICE WOULD RESUME THE NEXT DAY.
I MADE THE RECHARGE WITH THE COPUN OF 91 AND SMS COUPON ON Rs.30 WHICH I PURCHASED FROM THE SAME STALL.
ITS 5 DAYS DOWN THE LINE MY SIM CARD SERVICE IS NOT ACTIVATED. I CANT MAKE OR...
Helpful
8 other people found this review helpful
8 found this helpful
3 Comments
Report
Copy
K
kdansari
from Gurgaon, Haryana
May 29, 2010
Resolved
Report
Copy
Resolved

mtnl online complaint

Address: East Delhi, Delhi

online complain always shows technical error and does not accept complain. my telephone is dead since last one week. my phone no is[protected]...
Helpful
1 other people found this review helpful
1 found this helpful
9 Comments
Report
Copy

Related businesses

Siti Broadband
1
(172)
Gazon Communications
1
(47)
Tata Communications
1.7
(297)