Maharashtra Natural Gas [MNGL] Complaints & Reviews

Dear sir, i am having gas connection of bp no.50054612. I am not receiving bill regularly. Last bill i have paid on 16/08/2018. From that bill, till date i have not received any bill from you. On your bill online site it was showing 0.00 outstanding payment as on today. Please clarify it. Further i request you to please send the bill regularly, so that there will not be any burden of outstanding payment. Regards, piyush pawar....

We have given permission for gas connection for the residence of tdjl - co-operative housing society - neco garden, viman nagar, pune.. The society also paid rs 10000/- refundable security deposit for this job. The work was substantially delayed from your end.

In the month of august, they started digging the open passage area within the society premises by taking the oral approval from the society. The work was stopped by one...

Bp no[protected]
For my new mngl connection. I have checked online bill details, it is showing amount rs 596 due for payment. But in online payment window, the payable amount is rs 6096. Initially i had paid rs 500 along with the new connection application, is was told that from next bill additional rs 500 will get added towards balance deposit amount.
Therefore please arrange to correct the online payment amount at the earliest...

I would like to know if i want to install meter outside kitchen where there is good ventilation and security available and contractor had given verbal confirmation before starting the work but once it started he is denying and saying there is amendment in act.
Please suggest the policy & requirement for meter position.
Also give correct desk number or name where we can contact and resolve our confusion....

Respected sir, i mr. Sandeep sabale using your service and doing regular bill payment through online mode. But always my bill amount is increasing by adding previous months bal in it.
Either i am not receiving any hard copy bill even after telephonic follow up. Kindly clarify the issue..

Bp no 50037584

Thanks and regards
Sandeep sabale
[protected]@yahoo.in
[protected]...

B p no. 50109994.

Had applied for the connection way back in december 2017 and paid the requisite charges.

But till date the connection has not been provided and there`s been pathetic response to enquiries and complaints

The society where the connection is sought, is already under the co`s piped line coverage. Just pipeline to be extended and provided to the flat and meter to be fitted. Hardly...

I stay at kalpataru estate at pimple gurav. I had applied for the mngl come tion in june 2017 and the amt has been deducted from my account as well but as on date 3rd sept 2018 the connection is still pending. None of the representatives have ever in these 1.5years visited my house for measurement, no follow up and status. I have requested for a refund and now they want me to personally visit the sivajinagar or chinchwad branch to submit...

My mngl BP no is 50127938
I have got new connection around 5 months before and never got bill.
Followed up with mngl multiple times.
Customer care says issue will resolve but never resolved.
Online status while paying against the BP number shows record not found.
Hence can't have a look and pay bill there online.
It would be great if get this resolved
Please help....

Please observe the photographs attached herewith. It can be easily seen the extent of damage caused by your installation team to the dados and tiling. The workmen deployed by MNGL had no core cutters or such required equipment and they used ordinary hammer and chisel to cut the holes. When I objected, they did not pay any heed and continued the damaging activities. They have also avoided completing the installations and making necessary repairs....

Hello team,

I opted mngl connection in january 2018. Now today 25th july 2018, i have received a message for paying bill online from mngl and the website has been given in that message and the customer number is also given in that message. So when tried to pay the bill online, system asks to capture the bp/ca number which post capturing system says its incorrect.

Let me know how to resolve this issue.
br...

I would like to activate my gas pipeline connection. The payment is done, meter is fitted and the line was never used earlier.

I would now like to activate the gas pipeline. My meter reading is 0000.

I have contacted 15 times till now to the customer care and still no one has come home to activate the line. I would like to know by when this gas pipeline activation process will be done?

It's...

I am resident of River Residency Chikhali Pune (Flat no D-903). I have registered a complaint to activate my MNGL connection which is pending since 2 months since I made the last complaint.
Always get thank you emails but no yet got single call back or update from MNGL. Poor and pathetic service.

Kind request to resolve the complaint at the earliest.

MNGL Details:
MNGL Meter No: 13324197br...

Hi, I am not able to pay the mngl bill. After entering the BP number, it retrieves all the payment related information. But after entering the emailId and phone no., and clicking "Pay", The page keeps refreshing, but doesn't redirect to the next page. It simply gets stuck there. And my bill's due date is 21st July'18. I have been trying to pay the bill from beginning of this month. Kindly resolve the issue ASAP....

I have MGNL connection with BP No: 50038792 and uninstalled meter (zero reading). I am following up for the installation of MGNL meter in my flat from the month of January 2018, but I am not getting any response from the MGNL side.

First I visited the MGNL office in Chinchwadgao where my request was noted down in a register and they told me that it may take 2 to 3 months for this. I waited for 4 months but did not receive...

BP no.50137382
I dont know who has given this rating for solving all complaints.

Its unfortunate. Even after follow up and after 3 months of payment you have not provided gas connection. Why do you accept payments if you are not capable enough to provide gas connections. MNGL is PSU and people earn high salaries, perks, benefits without having any commitment for customers.
Please give me email ids and phone nos....

I havent received MNGL bill even after multiple email complaints and confirmation that I will receive one.

Prashant Gapat
May 21, 2018, 2:36 PM
to info

Hello,

I haven't received a single bill till date for my MNGL for almost a year now. I tried to pay online withe BP no provided[protected] but it says it's not valid BP no,
My address is D-904, Florencia, kaspate wasti, wakad,...

I have filled and submitted form to obtain new connection from MNGL along with the cheque for full payment. It was done on 15th June, Since than I have not heard any update on the same. The amount is still not debited from my account.

Application form cum receipt number: 293624

________________________
When I called customer care last week I was told it will been done in couple of days, yet I don't see...

Dear mngl,

I am completely disturbed with your all replies till now. Please help me to understand whether you have solved my query or not.

Below is my query,
My regular bill till last time was as below,
Please note my last 8 month's uses
From to units used bill amount
[protected] [protected] 16 384
[protected] [protected] 10 237
[protected] [protected] 16 384
[protected] [protected] 15.475 396br...

Hello

Despite multiple follow ups with mngl contractors, have not received any connection over the last 4 months. I have also logged complaint with their customer support and was told it would be resolved soon. I am still waiting for the day to arrive. They are the most dis trustful customer service i've ever seen. The complaint number raised with them on 7-jun is below.

Bp number: 50121872

Dear...

I have been pursuing the matter for Pipeline Installation with MNGL contractors since January 2018. There have been several installations in our apartment building.

I have also been taking up the matter with MNGL customer care, however it is not heading anywhere other than getting promises. Last week I was promised that the work would be initiated this week. However when I followed up with them today, they were not willing...