Maharashtra Natural Gas [MNGL] Complaints & Reviews

I have connection at my house a-401, venkatesh lake vista, dattanagar jambhulwadi road, ambegaon kh, pune 411046.
I have received sms to pay bill amounting to rs.6112/-. Kindly note that the gas connection is not in use from the begining till this date. It appears that meter reading was not taken.

Furthermore, the amount of deposit fixed for our residential colony is rs.500/- only.
You are requested to sen a revised bill accordingly and please send to me details of charges.
Thanks.

I stay in Suryakiran society, moshi pradhikarn, where mngl has laid out pipeline network. I have applied for gas connection in Jan 2018 . My cheque of rs 6500 got deducted February 2018. Still no one turn up to do gas connection. I have called to mngl customer care 15 times so far and dropped email thrice by now. All they (Customer care representative) say is "i will escalate the issue on high priority & as a matter o[censored]rgency to concerned department and connection would be established within 1 week". I fail to understand why it's taking so much time to do installation. It would be appreciated if connection is established in this week.

Bp number : 50124730
Fistly mngl has not provided any bill since last six month and by making complaint / and continuous followup the mngl has generated bill with late fee
Also the bill generated are having following issue
Very poor response.

Wrong billing by mngl
1. Four version of difference bill provided
2. No any proper breakup
3. Undue late fee charged
4. Undue arrears...

Complainant: smt vijaya vishwanath vaidya (Age 80 yrs.)
I had deposited rs.6, 000/- towards :500.00 (Non refundable), 2500.00 (Reg.& connection security deposit, 2500.00reg. Security deposit, 500.00 security deposit towards gas consumption. Vide cheque no.34395 dtd.12.04.2017 drawn on sbi, deccan br. The said cheque was accepted on 25.04.2017 by your pune office. The form no is 192227.
Sorry to write till date no correspondance have been been received from your office.

I have complain to ur area manger. He is wrong things. He is taking money from contactor for back feeling of m. P in our the major depth 1.2 meters but he is doing back feeling in 800 mm. If i am wrong the check that area bavdhan, pashan. I[censored] not take action i will go to ministry office.in ur company all r thief.in his area no body is doing gud working. They r working for money n damage the mngl company. They fit couple properly.

Dear sir, i am having gas connection of bp no.50054612. I am not receiving bill regularly. Last bill i have paid on 16/08/2018. From that bill, till date i have not received any bill from you. On your bill online site it was showing 0.00 outstanding payment as on today. Please clarify it. Further i request you to please send the bill regularly, so that there will not be any burden of outstanding payment. Regards, piyush pawar.

We have given permission for gas connection for the residence of tdjl - co-operative housing society - neco garden, viman nagar, pune.. The society also paid rs 10000/- refundable security deposit for this job. The work was substantially delayed from your end.

In the month of august, they started digging the open passage area within the society premises by taking the oral approval from the society. The work was stopped by one of the member of the society for not following the safety norms while digging the premises and for not producing noc from local police station.

They left the premises by keeping everything open and put the life of residence in danger. The local area in-charge is not ready to come and resolve the issue.

Need your immediate attention and resolve the issue on top most priority to avoid any accident due to the open pit in the society premise.

Bp no[protected]
For my new mngl connection. I have checked online bill details, it is showing amount rs 596 due for payment. But in online payment window, the payable amount is rs 6096. Initially i had paid rs 500 along with the new connection application, is was told that from next bill additional rs 500 will get added towards balance deposit amount.
Therefore please arrange to correct the online payment amount at the earliest so that payment can be made online before due date.
Regards,
Deopurkar nilesh v
[protected]@gmail.com

I would like to know if i want to install meter outside kitchen where there is good ventilation and security available and contractor had given verbal confirmation before starting the work but once it started he is denying and saying there is amendment in act.
Please suggest the policy & requirement for meter position.
Also give correct desk number or name where we can contact and resolve our confusion.

Respected sir, i mr. Sandeep sabale using your service and doing regular bill payment through online mode. But always my bill amount is increasing by adding previous months bal in it.
Either i am not receiving any hard copy bill even after telephonic follow up. Kindly clarify the issue..

Bp no 50037584

Thanks and regards
Sandeep sabale
[protected]@yahoo.in
[protected]

B p no. 50109994.

Had applied for the connection way back in december 2017 and paid the requisite charges.

But till date the connection has not been provided and there`s been pathetic response to enquiries and complaints

The society where the connection is sought, is already under the co`s piped line coverage. Just pipeline to be extended and provided to the flat and meter to be fitted. Hardly a day`s job.

Complained vide e_mail and telephonic calls but standard reply that the matter is being forwarded to the concerned department.

I stay at kalpataru estate at pimple gurav. I had applied for the mngl come tion in june 2017 and the amt has been deducted from my account as well but as on date 3rd sept 2018 the connection is still pending. None of the representatives have ever in these 1.5years visited my house for measurement, no follow up and status. I have requested for a refund and now they want me to personally visit the sivajinagar or chinchwad branch to submit the disconnection form cancelled cheque. I do not stay in pune anymore. I have had a very poor service issue with mngl.

My mngl BP no is 50127938
I have got new connection around 5 months before and never got bill.
Followed up with mngl multiple times.
Customer care says issue will resolve but never resolved.
Online status while paying against the BP number shows record not found.
Hence can't have a look and pay bill there online.
It would be great if get this resolved
Please help.

Please observe the photographs attached herewith. It can be easily seen the extent of damage caused by your installation team to the dados and tiling. The workmen deployed by MNGL had no core cutters or such required equipment and they used ordinary hammer and chisel to cut the holes. When I objected, they did not pay any heed and continued the damaging activities. They have also avoided completing the installations and making necessary repairs. Apart from this while doing this installation work, the solar pipe was broken as he was not having essential ladder safety equipment's to carry out the aforesaid work.

In fact, every customer pays for the installation charges and still your contractors/workmen do not use the sophisticated tools easily available in the market. This is not tolerable under any circumstances and I request you to look in to the matter and take severe action against such irresponsible contractors and make them do good the damage they have caused.

I sincerely hope that stringent early action to repair all the damages and restore the original work shall be taken and the culprits shall be punished.

Hello team,

I opted mngl connection in january 2018. Now today 25th july 2018, i have received a message for paying bill online from mngl and the website has been given in that message and the customer number is also given in that message. So when tried to pay the bill online, system asks to capture the bp/ca number which post capturing system says its incorrect.

Let me know how to resolve this issue.
br...

I would like to activate my gas pipeline connection. The payment is done, meter is fitted and the line was never used earlier.

I would now like to activate the gas pipeline. My meter reading is 0000.

I have contacted 15 times till now to the customer care and still no one has come home to activate the line. I would like to know by when this gas pipeline activation process will be done?

It's been a month now since i am contacting customer care of mngl via email and phone and no one turned yet.

Mngl is taking our money and making fun of customers. They say that team will contact me as early as possible.

It is just 15 minutes of work and i have already waited for a month.

Please let me know the process to escalate the matter to concerned department or person.

I am resident of River Residency Chikhali Pune (Flat no D-903). I have registered a complaint to activate my MNGL connection which is pending since 2 months since I made the last complaint.
Always get thank you emails but no yet got single call back or update from MNGL. Poor and pathetic service.

Kind request to resolve the complaint at the earliest.

MNGL Details:
MNGL Meter No: 13324197
Customer No: 50049834

Hi, I am not able to pay the mngl bill. After entering the BP number, it retrieves all the payment related information. But after entering the emailId and phone no., and clicking "Pay", The page keeps refreshing, but doesn't redirect to the next page. It simply gets stuck there. And my bill's due date is 21st July'18. I have been trying to pay the bill from beginning of this month. Kindly resolve the issue ASAP....

I have MGNL connection with BP No: 50038792 and uninstalled meter (zero reading). I am following up for the installation of MGNL meter in my flat from the month of January 2018, but I am not getting any response from the MGNL side.

First I visited the MGNL office in Chinchwadgao where my request was noted down in a register and they told me that it may take 2 to 3 months for this. I waited for 4 months but did not receive any response.

Next, I contacted the customer care and raised a request (Request No:[protected], but again I am not getting any response. Every time I call customer care they informed me that they have escalated my request with high priority, but I am yet to hear back.

Can someone in your office help me with the installation of the meter and starting the connection in my flat.

BP no.50137382
I dont know who has given this rating for solving all complaints.

Its unfortunate. Even after follow up and after 3 months of payment you have not provided gas connection. Why do you accept payments if you are not capable enough to provide gas connections. MNGL is PSU and people earn high salaries, perks, benefits without having any commitment for customers.
Please give me email ids and phone nos. to escalate this complaint.

Suhas Pawar
[protected]