Maharashtra Natural Gas [MNGL] Complaints & Reviews

Hello

Please find attached screenshot from mngl customer service center. Since begining there is discripency in billing amont which i do see in my bill and amount which you have in system. Because of this every bill i am getting late payment charges which is not correct. Please credit all late fee charges from your end to my account immediately. This is fraud which mngl is doing.

Bill which i do see online is...

Sptr. 9, 2019
Name: a. V. Krishnan
Bp no.50030556
While trying to pay bill using my debit card on line, website (www.mngl.in) took me to the page of "bill desk". It sought "customer account no." this number is not mentioned on the bill. When i filled in my bp number in the field i was repeatedly asked to fill in "customer account no." it provided illustration giving a 12 digit number. My bp number has only eight digits....

I have two connection gr fl and 1 st fl con no.[protected] since the gas supplied no one has come for meter reading as yet whereas this is second time bill is generated and amount is same for both con no. Ie rs 2714/- but meter reading is differs. Billing message is sent on mobile. No hard copy of bill is issued. Please help us to 1) proper meter reading 2) hard copy of bill.
Mrs. Sunanda gangadhar gujarathi
Sr....

At present, the residence is vacant and there is no consumption of gas. A photograph of the meter reading is periodically sent to no.[protected]. The last one taken on 21st august was sent on 23rd august. The consumption reading is '0'. However, the latest bill shows consumptions of scm 0.063, 4.137, 0.057 and 3.743 for last four periods. Please check and correct the reading as per the sent photograph....

Hi Team,

I have applied for MNGL connection in the month of March dated 13 March 2019, till date I have not received connection or any update. I did follow up with customer care but not received any proper response.

As per the policy I should get the connection within 90 days but now it is more than 90 days and have not received the connection yet.

Do let me know what to do next and to whom I...

Hello team,

We have initiate connect in march and done all the formalities including payment by mid of march-2019 and started following up with your team to install and start connection but nothing worked out yet.

Bp[protected]
First request ticket logged on 4th may 10385161.
Connect request and money deposited in mid march.

Following up since then and no progress till date are you...

Billing cycle is not in order to, billing reading not taking in time. When gas rate hike then bill sms send. How i verify which ret charge me if my bill is four months ago. Details not send on email. Twice speak with customer care executive
Please pay attention to my complent hard copy bill with image getting to much let last bill date was finished. I hope you will take action as soon as give me a better service....

Hi,

I'm holding bp no: 50131563 and i have issue with my mngl bills that is not correct as per the meter reading.

Bp no: 50131563 mngl meter was closed during last months (April - 2019, may -2019, june - 2019) but still got wrong meter reading and payment bills.

Please refer to the attachments payment receipts which i already paid but not updated from your side.

So requesting you...

Hi,

I was making onlinr payment for new mngl gas connection, but the transaction got interrupted. The amount 6550 got deducted from my account. I did not receive any receipt from mngl. I confirmed with my bank the amount is credited to mngl. I have raised this up through email as well. But no reply. This is straight forward fraud. They are not even ready to reply. I am registering complaint here to get a refund of my amount...

I have submitted the application for new mngl connection 6 months back. It's still not installed. Bp no. 50182740. I called up at the customer care number and register the complaint atleast 15 times, but no response. Why this is so pathetic. Why this department take 6 months to install a new meter. This is complete system failure. I sincerely request to help with resolving this request at the earliest....

Dear Sir,

MNGL personal has installed pipeline and meter in my house recently.

To do so they have drilled a small hole throgh a glass for which they have taken Rs.300 from my family members in my absence.

I have come to know that MNGL never takes any extra charges for such small work. The person who has done this work has not given me the money back when I asked about this situation.
br...

I had applied for a MNGL piped gas connection in first week of March 2019. My Business partner number was generated on 12 March 2019. I was told a gas connection will be enabled within 90 days after business partner generation. So I was expecting a connection on or before 12 June 2019. Today its 20-June 2019 and no one from MNGL has turned up to give me a gas connection. I made multiple phone calls to the MNGL customer care number, sent multiple...

After paid connection form and paid fees amount more than half year has already been gone but there is no any proper responses fro emails or calls (below communication mentioned) so home this complain will consider on priority basis because as a general person I am facing so many issues for same.

Communication between myself and MNGL mentioned below.

Re: Complain Id[protected] After welcome email 6.5 Months (more...

Hi,

I took Household gas pipeline connection in February and in june I received my first bill

BP number[protected]

I have received my first bill and I have been billed incorrectly with amount Rs 6663.

Why Rs 6550 has been charged as arrears in my bill?
I have already paid approx Rs 6500 while taking up connection.
Pfa bill and send me correct bill asap
Note :i...

Have registered for gas connection and amount of Rs 6000/ paid on 27 March from SBI Aundh branch. Application number is 381311.We have not received bp number and also gas connection has still not been provided

Request needful and provide gas connection

Hem Chandra Pant
B3/5, Madhuwanti
RAAGDARI Complex
D.P.Road, Aundh
Pune 411067...

Hi,
I own a flat in life republic r6-a 502 - bp no 50023248, pune. There is some issue with my billing. No bill has been generated for a long time. I have been following up to fix this issue since january 2019. But the issue has been not resolved. We have personally visited the shivaji nagar office multiple times, but there has been no resolution.
I request you to please help get this resolved....

Hi sir,

H completed the new connection procedure online and sent all document and payment receipt to specified email.

I have send the below email on 23 april and inot getting any response from the customercare.

Please consider the new gas connection request.
Application no:002084
Transaction no:qici[protected] nandkumar [protected]

We have attched the following documentsbr...

Date: 21/05/2019
From,

Mrs. Irene freancis, flat no.10, sukhwani park co-op housing society,
Building no 4, plot no 41,
Near master bakery,
Pimpri, pune - 411018.

To,

Maharashtra natural gas limited,
Pmpml bus depot commercial building,
Shivajinagar, pune – 411005

Subject: application form cum receipt for registration and supply...

Hello sir / madam,

By application no. 001786 dated 1st april 2019, i applied online for a new gas connection and also paid rs. 6550 as connection fee online.

There is no any clear communication on website and mngl pune for how to move farther for bp number generation it will take 26 days and still awaited for new connection (Bp no[protected]

I had connected to customer care but irresponsible...

Dear sir
Immediately after installation in nov 2018, there was gas leakage due to faulty installation, which was detected after around 15 days since meter is outside the flat. The matter was reported and rectified by your rep, but the leage has not been deducted from the bill and it is shown as arrears in next bill along with rs100 late payment fees.
I had personally visited your office in shivaji nagar and written no of e mails,...