Maharashtra Natural Gas [MNGL] Complaints & Reviews

We has applied for new piped gas in November 2022 but till date the installation is incomplete. They only laid the pipeline but never completed the installation

We suddenly received high bill last month and I have raised a dispute for the same. Technician arrived at my place and found leakage in the gas. They fix the issue however when we asked abt reversal of the bill they clearly inform it is customer responsibility for any leakage and no reversal. Is it fair. I would be raising this to consumer court or if possible will raise in social media

BP no 50325037
Nirmala Tapase
T1-803, BlueRidge
Hinjewadi Ph 1
Pune 411057
Mobile [protected]

I have applied for gas connection. After allocating BP no and encashing cheque in September 2022, installation is not completed.
Installing team came but didn’t install as pipe was short by 10 inches. After that no team has come to install.
I have complained to MNGL call centre and written several emails to customer support several times but there is no action. The latest complaint No is 11109627.
Please complete installation urgently.

I have paid a cheque of Rs.6000 for MNGL Gas pipeline and they said that installation shall be withing 3 months of the work, the gas line has already been installed in buildings beside our's but we are deprived of any services.
Many of people in our society has already paid in advance but Gas services are not been provided to anybody.
Just from the perspective of a company if any customer does not pays the regular billing amount like msedcl/MNGL they cut-off the meter and consumer has no choice to pay fine and delayed interest along with the billing amount .
Here I am a consumer and paid in Advance for which I expected service delay of 3 months but it has been past 3 years no services recieved from MNGL
Reference BO ID :50272433
MNGL Partner -Pankaj Madhukar More
Company Code: 1000

Dear Sir,

This is my 3rd reminder since November and still my complaint has not been resolved .

Please advise what further action needs to be taken by us to enable you to get our MNGL connection like so many other members in our society.
Our BP No is 5018303
We request you to complete our MNGL connection at the earliest.

Regards,

Mrs. Tanuja Indi

I have sent a mails continuously to your Customer Care teams and - [protected]@mngl.in

BP[protected]
BP Name - Jude Pereira

It’s been 2 years there is no gas connection no usage and I get a monthly bill every month without usage. I have been sending a photo on what’s app too but there is no response. In Oct as a yearly amount I still paid Rs 262.

Please stop this bill from coming . Please share a non usage form to stop this

Attached - meter photo
Attached- payment done in Oct 2022

Address.:
Flat no - K2 28, Krishnakeval Township,
Kondwa - Pune 411048
Mobile no. - [protected]

My connection was installed on 30th August 2022. Till date no representative has come to our flat for noting down the meter reading. A bill is generated online with no images and unit value 36 dated 09th November. However, my current reading as on date 08th January 2023 is 19. pls check attached image. Kindly rectify the bill and resend.
I had already paid excess amount (Rs 792) for first month due to same issue.
This has occurred again with high amount of bill getting generated with high units. No one is coming for noting meter reading and there is no image on bill. Kindly generate the bill till today's date as per reading. (08th Jan 2023. Unit reading: 19)

Regards
+91 [protected]

धायरी येथील पारी चौकामध्ये असलेल्या सीएनजी पंपावर येणाऱ्या गाड्या पंपाच्या बाहेर लहान रस्त्यात उभ्या केल्या जातात व तेथे पंपचालकाला आम्ही विचारणा केल्यास त्यांनी आमच्यावर दबाव टाकला व आम्हाला निघून जाण्यास आग्रह केला आणि आम्हाला म्हणाले तुम्हाला जे करायचं आहे ते करा.
साहेब, सहा ते सात महिने उलटून सुद्धा याचा पर्याय निघालेला नाही. आमचा रोजचा रहदारीचा हाच रस्ता आहे,
दररोज सकाळ, दुपार, संध्याकाळ तेही रात्री अकरा वाजेपर्यंत वाहनांच्या लांबच लांब रांगा लागतात कृपया यातून पर्याय काढा ही नम्र विनंती.

Team MNGL,

BP number 50333461

MNGL gas copper pipe and meter successful installation in my flat but after installation MNGL people asking money for connect copper pipe to gas stove connection to start.

I am lodging this complaint after failed to get in touch with MNGL executives after booking gas connection, i have booked gas connection in the months of may we been following up since then now executives dont pick up the call even. In the month of June they deducted security amount ₹ 6000 from bank after that they served all communication its November now and there is nothing from MNGL. My BP No. is 50314583. Please resolve

I had applied and made the deposit for a new gas connection to my house in early-August 2022. Despite repeated e-mails and calls to the MNGL help line there is no proper response or confirmation on when the connection would be provided.
The neighbouring houses have the connection, and the gas main runs approx. 5 meter away, but despite this there has been no action on providing the connection.

BP no: 30500333... I am a single occupant of my flat and still i pay 3k per cycle!!! Problems started since I got the connection. I repeatedly complained but technicians did not come to check. You guys insisted there is nothing wrong, the gas smell is common. Last month a technician came and discovered a major leakage problem. Your service is very poor. Even after resolving the issue, I am paying huge amount of money. I feel cheated to say the least.

I have applied for MNGL gas connection on 1st of August 2022 and the BP number was alloted to me on 2nd of Sep 2022. On asking about the date of connection the customer care had said the it is planned for Sep-22. However, following up in Sep-22 multiple time had got the response that wait for Sep-22 to end.

I called again on 4th Oct-22 they said that we have raised the complaint. But the person speaking on phone was taking it very lightly.

It is very ver disappointing that MNGL had taken a money two month prior and not even alloted the connection.

We from middle class family, suffered allot to earn the money and these government organizations are taking money well in advance and not actioning on timely basis. If in case I would have delayed the bill payment, they would have started sending the notices and all.

I request the team to look into the matter on very very urgent basis. Otherwise I would need to raise a complaint to district consumer court and file a case.

B.P. number: 50321576

Regards,
Hamza Ulde

Bill has not generated after February 2022 for BP Number 50076282.
I have done multiple follow-ups with customer care. Also shared meter reading photo on customer care email id and on whatsapp number as well.
On customer care representative request, I have sent KYC form along with required documents.
Still this issue is not resolved.

MNGL pipeline has stopped working since 13th Sept and still not resumed it'd services today (14th Sept)

MNGL representative for our area does not respond to calls or messages. Not from me, nor from the society office.

Customer Name: Neeraj Kumar Sharma
Address: C704, Reflections housing society, near Dange chowk, Thergaon Pune- 411033
BP Number[protected]

I have applied online and made payment for new gas connection on 07 December, 2021. It's been more than 9 months and I am still waiting for the connection and meter installation.

I have raised many complaints to customer care, every time they say that " we have forwarded your request to concerned department, you will get call in 2/3 days" but nothing has happened so far. The latest complaint no is 11032372 which I raised today, 12 Sep, 2022.

I even visited their walk-in center in Chinchwad and sent an email to [protected]@mngl.in and I keep on sending reminders over that email asking for latest update and when will the installation be done, but neither I got any update over email nor on phone.

This is clearly harassment of customer.

Can someone please check this on priority???

Thanks,
Neeraj Sharma

I paid the latest bill via online mode, the website did not refresh the page after successful payment. Now when I am checking the website, it is showing bill not paid.

My Consumer No is : 50036251 and maore than a year back have reported non-usage. In spite of this, billing being done with threat of disconnection.

The customer care no is non functional. ear;lier they informed that no action needs to be taken and the amount shall be made zero in their records. But still not getting resolved.

Dear team, i have got connection of mngl during may 2021.Since then never got bill. Visited office, the girl at front desk asked me to drop an email.
Shared fresh copies of meter reading. Still we are not getting bill.

Kind request to help me.

With best regards, rajure