Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1625
Pending
0
Resolved
13
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (341)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — regarding misbehaviour of bus driver

 nick jagtap on May 24, 2019
Hello sir,
My name is nikhil. I am from dalaj, a small village in indapur. Currently i m studying in pune since 2016. I always prefer to travel through bus from pune to dalaj. And all the msrtc buses stops at my village. So today i sat in bus no mh 14. Bt 4009 from pune. I took ticket of palasdev which in next stop after my village. Bus driver and coductor stopped bus at hotel near khadaki. And did lunch for more than half an hour. Also during the journey, they stopped bus at local stops but when bus came near my village, i came to conductor as well as driver to stop bus bt they didn't...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — three people sitting in place of two on a two seater

 Rhythm kukde on May 24, 2019
I m not a citizen of maharashtra...
... I live in madhya pradesh... But i came maharashtra to attend a wedding... I went to katol from sauser n that trip was gud... Not bad... But when i was coming back from there... Mean from katol to sauser in bus no. Mh 40 m8521... The conductor forced us to sit three people in a seat where two people are supposed to sit... When i told him i don't want to sit conjustedly with three people... He argued me n said that if u don't wanna sit u can get out of the bus... So people take strict action against this...
Thank you...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus not pick up from boarding station

 Dattatraya Subhedar on May 23, 2019
I booked online ticket (ticket no.[protected] for journey from Baroda to Aurangabad on date 20/05/2019. I was on Baroda bus stand from 3.45 pm. I also called on tollfee help line no. to know time of bus. Then I got information that bus starts 4.15 pm from Ahmedabad and reach Baroda at 7.15 pm.
I was there from 3.45 pm to 8.30 pm. but bus was not came in Baroda bus stand.
So refund my money....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior & misuse of power/position by the conductor

 Wayezkhan on May 23, 2019
Dear sir/madam,

I am a student and lives in sangamner.
On wednesday dated:22/05/19 i was travelling to pune in bus:shirpur-pune.
Bus number:MH 20 BL 1395.

The bus departed at 2.30PM from sangamner and at alephata an old man entered in the bus. The conductor scolded that old man very rudely and ejected the old man from the bus after crossing a long distance from alephata. The reason for ejecting the old man from the bus was that, the conductor was not having change to give that old man for his money....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — today i want 4 days pass but concern employee not present

 [email protected] on May 23, 2019
Respected sir / madam
I am anandkumar suganchand sharma from hingoli i want to

4 days pass but concern employee not present on reservation window

Please help me i want 4 days pass from tomorrow 24.05.2019

Yours consumer

Anandkumar suganchand sharma
[protected]
Anandkumar. [email protected]
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — money got deducted and ticket not booked

 Suheal Sirnaik on May 23, 2019
My login i'd :sabahajite94
On 6 may 2019
I was trying to book a ticket from mumbai to mangaon my money got deducted after submission and i haven't received seat booking message and even the after the refund also not initiated from msrtc end. And still i am struggling with the refund. Kindly process the refund to my account asap. Quick response is highly appreciated....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — surat chopad bus

 Ketanjadhav88 on May 23, 2019
मी दिनांक २३/०५/२०१९ रोजी सुरत- चोपडा बस मध्ये शिरपूर येथून सुरत करिता मी ऑनलाईन पद्धतीने बस तिकिट बुकींग केले होते सदर बस ठीक ८-३० वाजेला शिरपूर येथे येईल असे तिकिटावर लिहिण्यात आले होते परंतु सदर बस ठीक १०-३० वाजता आली तब्बल २ तास...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — driver and conductor sleeping in karad depot

 Chinmay Shejwalkar on May 22, 2019
Hi All,

I have booked Shivshahi Sleeper bus ticket for my family from Pune - Ratnagiri ( travel date 21 May 2019). Bus is scheduled to arrive at Swargate 21:45 pm which is already 1:45 hrs late.
When bus reached at Karad Depo in the midnight both Driver and Conductor went on Sleep in the depot without informing any passengers.
Being Shivshahi AC Sleeper they switched off AC as well.
I just want to know what kind of safety MSRTC providing to their Passengers??? Is this something they are playing with the life's if the passengers????
Awaiting positive and...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — tickets fare deducted but no tickets received

 Divyashree Yadav on May 20, 2019
Hello team,

I am divyashree yadav writing this to you asking the refund of an amount deducted while doing transaction on msrtc app and website on 10/05/2019 and 20/05/2019.

Below are the details.

1. While booking a ticket for 3 passangers, i entered all the details and got redirected onto the page of sbi internet banking page. I entered my details and unfortunately the site got down. Fare amount of rs. 519.55 was deducted but i didn't get any ticket booked. (At 20.03 hrs.)
Transaction id/ref : ref#igagcqgah9
Date : 10 may, 2019.
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus maintenance and break for lunch/dinner

 Family Care on May 20, 2019
Hi,
I m still traveling in bus no mh 20 bl 2721 due to lack of careless by driver as well conductor. I have stated journey at yesterday 19th may at 5 am but sill reaching at parel only.
This is bcoz bus is not in good function, which get repaired during traveling at mahad ann two long breaks are taking.
Kindly, improve your services

Regards,
Raj...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus didn't picked me and didn't stopped at boarding point

 Jasvinder Chhabra on May 19, 2019
Hi,
I booked a semi luxury bus ticket of swarget to Thane Vandana timing 17:15 for my date of journey 19/05/2019. I waited for my bus from 17 at chandani Chowk my boarding bus stand. I saw all the buses from swarget to Thane went in front of me without being stopped at chandani Chowk. I waited till 7:30. I am writing this complaint from by boarding point.

Bus didn't stopped the the boarding point. I want my refund for ticket . Please consider this issue Seriously because it's a very unetical way. This is very inappropriate service I am reagular traveller from Pune to Mumbai...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — s.t drivers complaint

 Rahul Duraphe on May 19, 2019
सर, मी MH.14.BT 5052 महाबळेश्वर - वाई -मुंबइ
ह्या S.T.ने प्रवास करत आहे.मला भूमीकर चौकात उतरून पुढे मिटींगला जायचे होते.बस खेड शिवापुरला धाब्यावर थांबली.ड्रायव्हरने सांगितले 10 मिनिटे थांबेल पण बस विनाकारण 45 मिनीटे थांबली. 10 मिनिटे थांबणार...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — pathetic delayed service and rude behavior by attending staff of swargate

 Rohit Nikambe on May 18, 2019
I reserved a ticket from hadpasar to solapur time to board was 8.16 i got my bus at 9.50 when i tried to complain about this the person who attended my call at swargate stop was being very rude with me kindly tech some manners to your staff and get them disciplined cause on current market this is not tolerated at all that guy was not deserving his salary dream by our taxes and services...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — paying double charge for travel

 Krushna Wakle on May 18, 2019
I get in bus from solapur and take a ticket upto omerga. But at naldurg stop bus get failed and i get in another bus that time conductor have not given any advice. Further next bus condictor demanding full ticket instead of applying extra charge. He said previous bus was day ordinary and now you are in night express. However both the buses are same in colour, confort, speed, etc. I picked bus naldurg at 09:00 am. Hope i get satisfied to your post action. Thank you....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — conductor charged a one more ticket for reasoning the soft copy of e-ticket is not valid

 mukundsb on May 18, 2019
Dear sir,

My family is travelling from mumbai (Parel depot) to ghodegaon today dated 18/05/2019. Bus no. Mh-14 bt-2329, conductor mr. Dusane.
E-ticket no. 37741431
My wife showed a soft copy of e-ticket to the conductor mr. Dusane.
He argued with her and said to buy a new ticket as this is soft copy of e-ticket is not valid.
Somehow she logged in to the site and showed him an online booking.
The conductor mr. Dusane charged a ticket to senior citizens and poor passengers who couldn’t sign in online but having proper e-ticket (Forwarded on whatsapp)...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — no bus

 Santosh Bashetti on May 18, 2019
Iam santosh bashetti staying at vashi need to go to kharghar so waiting for st dadar to panvel bus from 5.30am complete one hour but not a singke bus has come... Its 6.30am now...
Mea while only one st bus dadar to uran went... Its so inconvenience for oeoole who want to travel by public/state transport.

Concern authorities pkease look in to matter it will be great help for. Common people....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi fare too much fare but much worse facility... spoiling name

 raheel mirza on May 17, 2019
I am frequent traveller from nashik to aurangabad but most of the time shivshahi bus dont provide charging point even fare is too much but facility given are very worst why dont shivshahi which premium bus of msrtc people dont work to the end what kind of managment looking for premium facility if this is premium then what about other buses... You fooling people by overheading chrges and poor facility i know no body wil care about my this step still i feel like sharing this and you succefully manage to customer satisfaction of 1%... Fooling innocent and helpless people.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — not answering phone call

 Yashaaradhya on May 15, 2019
On dated 15 may from evening 8:00 pm on wards we are trying to call Borivali nancy colony telephone no on [protected] but we are not getting any response from there side. Even telephone is not ringing . MSRTC buses was delay 3 to 4 hours. People were trying to get proper information nobody were responsible we had called Mumbai central officers even they had also not given any proper answer. This happens due to delay of ST bus....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor technical service and support

 Sourabh Raorane on May 15, 2019
I booked 4 shivshahi seats from panjim to kolhapur on 14 may 2019 for the bus on 15 may 2019. Firstly money got deducted and ticket didn’t came on my email. Then i had to call customer care for it. They too were such a busy that 15 minutes no one was available on call. Later when they received call they gaved me ticket number and asked me to email to msrtchelp&gmail.com. After 2 hours ticket came. Now i had to cancel 3 tickets out of 4 due to family emergency. I tried login to my portal it said activate your account to login. No activation link was came to email i’d. I also wrote email for technical...
Complaint comments  Read comments [1]Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — misbehaviour by the driver

 balasahe N on May 14, 2019
This I to com0laont about the bus driver

The bus was borivalli kolhapur MSRTC
MH 04 JK 2515
SHIVNERI BUS

I got from pune my destination was satara

There was 2 drivers in the bus
1 was driving another was near him
The another driving came to my seat and told me to get up I asked - why ? then he says I want to sleep here that's y !!
Then I protested, he started abusing me and telling you stand and go I.want to sleep, so you have to get up
But I didn't got up as after paying the fair, I have all the rights...
Complaint comments  Read comments [2]Complaint category Public Transportation

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