Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1291
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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570
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176

Customer satisfaction rating
1%
Complaints
1291
Pending
0
Resolved
10
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (254)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — hotel quality not good

 Prakashjan on Nov 15, 2018
Hotel bashri food quality provided is not good very bad cold idli at higher cost
Price.
Even the upma was not cooked properly.
We traveled from pune to solapur by shivshahi.
The bus should stop at good hotels.
The hand in gloves of authority with hotel is visible very clearly.
Even the public toilet on swargate bus stand is stinking very badly.
Msrtc is charging very heavily but services are good....
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — I just want to give a suggestion .

 Hitesh Thanvi on Nov 14, 2018
Its not a complain but i just want to give one suggestion regarding to the bus.
As we know the fuel price is to much rasing dad by day for our future to make our indian currency valu bigger and to develope our country so why we also not contributing for our country. Today at 11:40 around at nalasopara west bustand on 14 nov 2018. I had noticed one thing if the bus is waiting for the passenger getting filled in it so why the bus driver or controller is wasting our goverment money in fuel by keeoing it on for 20 to 30 minutes even they are not their in that driver cabin although they turned...
Complaint comments  Read comments [2]Complaint category Nature & Environment

Maharashtra State Road Transport Corporation [Msrtc] — complaint regarding bus pass

 Ladsawangi on Nov 13, 2018
I ananta vitthalrao pawar, traveling from ladsawangi (Aurangabad) to cidco (Aurangabad) daily and i purchased general pass and paid ₹1800. Validity of pass is from 24 october to 22 nov 2018. But from 7 nov msrtc doesn't run the bus on particular root. I have travell by private vehicles. I paid money but i have to money for traveling.
I want my refund or start the bus....
Complaint comments  Read comments [1]Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — bus and ticket service

 anirudh1990 on Nov 13, 2018
मेरा नाम अनिरुद्ध जैस्वाल है, मैंने अपनी मां श्रीमती शकुंतला जैस्वाल (उम्र 54 वर्ष) का ऑनलाइन रिजर्वेशन शिवशाही बस से अकोला से नागपुर का करवाया था जिसका टाइम[protected] को सुबह 5.5 मिनट का था। मेरी माँ सुबह 4, 30 बजे से अकोला बस स्टैंड पे पहोंची और...
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — reservation seat not booked on 11/11/2018 but transaction amount deducted from bank account

 bhakti biradar on Nov 12, 2018
Respected sir/madam,
Am bhakti biradar, i have booked msrtc e-ticket through your portal on 10/11/2018.
I have faced very embarrassing & unethical moment on this journey, because of your transaction gate-way. I have providing all the details below.
Sr ticket no from to departure
Date departure
Time booking
Date booking
Time action reason cancellation
Voucher refund
Reference no
1 35328029
Udg awbcdco 11/11/18 07:30 10/11/18 17:40 can not cancel -

When i was reached & to be seated on my own reservation...
Complaint comments  Read comments [1]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — booking of shivshahi bus online e ticket on 12 nov

 Abhi Sainkar on Nov 12, 2018
I booked ticket on 12 Nov for Nashik to Pune SHIVSHAHI by payment gateway BillDesk, by Google pay UPI, the money was deducted from my account as it shown on statement of my account but on MSRTC my transaction was not successful and also ticket was not generated . So kindly look into the matter, I had attach my Google pay transaction details . Refund the money back as soon as possible....
Complaint comments  Read comments Complaint category Banks

Maharashtra State Road Transport Corporation [Msrtc] — aggressive behaviour from conductor batch no. 0306270

 Sankettelange@ gmail.com on Nov 12, 2018
Dear Sir/Madam

This is a responsible citizen of india and regularly travelling from msrtc;but from the conductor from the bus is agressively talking with me about the tickit.
I was busy in my office work in mobile so cant able to here his voice, so he just shouted on me in front of whole bus like i am travelling without tickit.
After that I Told him that this is not the way to speak with passenger you speak politely, still he was arguing with me.
Sir if this scenario is happening in the bus travelling from the any employee then we as you should again teach...
Complaint comments  Read comments Complaint category Employees

Maharashtra State Road Transport Corporation [Msrtc] — unsuccessful tickets booking and refund

 Aditya1054 on Nov 12, 2018
I made a reservation two times for sivashahi bus on 10/11/2018 from solapur to pune morning 6 am & travelling date is 11/11/2018, but both time
Bus tickets are not generated but amount is debited from my account and also in ticket history it not showing any booking formation. Please find attachment.
I provided all formation regarding it.

Hereby i request you to kindly look into the issue and please make the refund to my account as soon as possible and please reply me....
Complaint comments  Read comments [2]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regarding deducted amount from account and did not book ticket, neither refund deducted money.

 Priya Jaiwal on Nov 12, 2018
Dear sir/madam,
I tried to book e-ticket from official portal on 10th nov 2018 at 14:20. I did online paymet by google pay upi, payment was successful and money get deducted from my account but ticket was not book. Though i book another ticket and i got confirm reservation but 1st paid amount has not refunded. Website showed your money will be refunded. But that did not happen. So i wrote mail to support but didn't get any reply i even attached transaction detail to mail but nothing happened. I called on both given numbers on website but my call did not attain by anyone.
Now i am...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — irresponsible accountability of depot manager of jalna on failure of shivshahi bus # mh 06 dw 0788

 Zorolove on Nov 12, 2018
Hello, this is to inform you that i have talked with representative sonali @[protected], she refused to register complaint for the said subject... Kindly look into this with immediate effect.

Travellers are waiting at stand with empty one patient and senior citizen, along with children and ladies.

This seems to be wrong practice from department

Attached reservation list fyi

Thanks, saurabh nimbalkar
[protected]...
Complaint comments  Read comments [2]Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — not able to cancel msrtc e ticket booked as guest. later login with same email.

 Abhidnya kulkarni on Nov 11, 2018
Not able to cancel msrtc e ticket booked as guest. Ticket detail and screenshot pasted below. Please help to cancel and refund.
Msrtc call center and email no response inspite spending much time reaching out. It's very pathetic. Please stop making fool to people.

Tk. No.35189248;manasi kulka;miraj-swargate, pu;11/11/18;ss;22:15;sangli-swargate, at22:15;id-;f:1+h:2+c:0=t:3;s:30, 34, 35;rs1005+conchg...
Complaint comments  Read comments [3]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor management of bus departure at pathardi bus stand

 Vaijinath Funde on Nov 11, 2018
I am vaijinath funde frequently travelling from pathardi to pune and other station also, but every time facing same problem bus departure scheduled is very poor and not on time, in enquiry answer is"bus is not ready, it will take time"
So i request you to take further action this matter and inform depo manager for time schedule for bus departure to avoid traveller inconvenience.
Vaijinath funde
[protected]...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — bus service

 Kajal Bothra on Nov 11, 2018
Nashik pune shivshahi bus travelling on 11 november 2018, bus has no curtains available. Not clean. Bus has an dirty odour. Not hygienic at all. Bus seats have food garbage on it. What is the use of such bus when there is no proper service and charging such a cost. Serious actions should be taken. Refund our money and provide satisfactory service. Or else the issue will be tweeted....
Complaint comments  Read comments Complaint category Products & Services

Maharashtra State Road Transport Corporation [Msrtc] — not taking reservations at the bus stand

 Anirudh Shinde on Nov 11, 2018
I had enquired for the reservation tickets for shivshahi from hingoli to aurangabad in hingoli-pune bus which i was denied at hingoli bus stop saying tickets are provided only in the bus and that there is no prior reservation system available. Later when i entered the bus i was zapped to know that there are reservations available for all shivshahi buses. Also when spoken about this to the ticket checker he royally ignored the complaint and did not pay any heed to this.. Please look into the said complaint as it causes major inconvenience to the passengers....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — issue in seat no. allocation

 Nilbtech on Nov 10, 2018
Ticket from: latur to pune
Date: 10-nov-18
Ticket no: 35276668
Seat no: 40, 41
We have booked the online reservation of shivshahi bus from latur to pune dated 10-nov-18 at 22:20 hrs. We booked the seat no. 40 & 41 as they were showing at the very front (Screenshot is attached) however the seats at the time of actual journey, was at the back. The staff available at bus stand was useless as they were trying to convince me to adjust at the back. It is very regretting that even after booking the tickets well in advance, we had to compromise sitting at the back since we did...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — service provider, giving a local bus instead of shivshahi

 Aniket Rhatwade on Nov 10, 2018
We book tickets for jurney on date 7/11/18 at time 00:30 from pune swargate to kolhapur. But instead of shivshahi they provide us green colour local bus. But taking a charges of shivshahi. And the staff of swargate is very useless. The behavior of staff is not good, they talk loudly and they act like a irresponsible person. Specially mr. Shaikh and some one sitting in inqurey room (He dont knw how to speak marthi) the use less staff in swargate....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — amount debited but ticket not generated for two times

 sushil disale on Nov 10, 2018
1) booking date:- 10/11/18
Date of journey:- 11/11/18
Bus service point:- ganagkhed
Boarding point:- ambajogai
Departure point:- chandan nagar
Time of departure from origin:- 18:45
Transaction id:- cicagkdc4c2reg
On same date, i have done another booking.
2)
Booking date:- 10/11/18
Date of journey:- 11/11/18
Bus service point:- ambajogai
Boarding point:- ambajogai
Departure point:- shivaji nagar
Service end point:- vallabh nagar
Time of departure from origin:- 20:45
Transaction...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — bus stop not in shirur

 tech help with Shakur Sayyad on Nov 10, 2018
When i start the travel from kopargaon i was asked in enquiry office the mh 14 bt 3797 bus number was will go to shirur. When i was take a ticket at that time conductor was told the bus not goes to shirur. I was travel with my family and bags. So how to travel in msrtc buses.
Each an every bus goes to shirur in diwali festivel. I was also came from there.
So please help me and give a good service for us.

Thanx...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Maharashtra State Road Transport Corporation [Msrtc] — no place to sit after booking online

 veenalodha99@gmail.com on Nov 10, 2018
We have done booking online from msrtc website for ordinary bus paied extra amount more than ticket online to get seat while travel.

But msrtc department is has no clue about our reservation and on top of it they are saying there is no bus we got time 8.45 am to board the bus.

They are coming with weard reason bus got cancelled and asked to board some other bus and no seat provided asking us to stand we have some other commitments.

Illegally they taken other passenger in the seat where someone have booked the seat.

And we are suffering...
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — complaint against omerga to latur bus

 gopal khatke on Nov 10, 2018
Omerga to latur or return buses are not following the schedule. Frequently it is observed that two buses with same destination are running back to back with first one crowded and next is empty.
Yesterday i was waiting for the bus to reach latur from killari. I was there from 7.55p. M. I was waiting there for more than one hour. And suddenly two buses with same name plate (Omerga to latur) were arrived. There were few senior citizens and a lady with babies waiting for the bus. It is really uncomfortable and unsafe to stand there at remote location. This is happening just because of the negligence...
Complaint comments  Read comments Complaint category Public Transportation

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