Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Date:26march 2023
I have booked 2 ticket on msrtc app amounting 1030 rupees the paymet is done form my side but havent received any confirmation form them . I checked the my booking but it is not showing any tickets here i have checked my booked seats but it shows empty here .
UPI transaction ID:[protected]

Yesterday I was booking shivshahi from kalyan to tarakpur for[protected]:30, at the payment gateway (upi - gpay), payment was done successfully of amount rs. 490, but it didn't redirect to app again. I haven't received any sms or email about my booking is failed or success, and now when i checked the bus seat is available again although my amount is debited. Atleast if booking fails send some kind of notification it makes us easy to know the status. There after i tried again 2 times but my bank showed insufficient balance, then i came to know the actual condition.
Now I want my refund as the ticket booking shows failed, so I'm unable to request cancellation or refund. Kindly give me my refund asap.
Amount :- rs. 490
UPI transaction id :[protected]
Bus service no.:- M007836/0
Voucher no. :- 1111767

I booked a ticket for 22nd March. Money got deducted but ticket was not generated. It is showing in failed ticket with voucher no. 1091117. I request you to please initiate refund....

I had book my tickets on 19 March 2024 money is debited from my account but tickets was not booked also not showing in my tickets section,
Kindly solve my problem and refund my money.

I had the ticket booked in mrctc from ratnagiri.. details are given in the photo... I was made to wait for 3 hours outside of window in ahmednagar Tarakpur deposit...
The engineer doesn't know the proper features of software... No knowledge of how to re install the software...
I had to loose rs1045... They could do nothing...
I want my all money back...

Hi, I had booked 1 ticket for Swargate to Dahivadi through Bhoisar Gandavale bus. The bus was supposed to arrive at 12:45 pm on 15th March 2024, at the Swargate station Pune, but even after 3 hours the bus did not arrive and I had to take Sangamner Gondavale bus by paying for the seat in this bus. I request you to refund back the amount as cancellation was not allowed and the bus did not come on time even after waiting for 3 hours. Pls find below attached e ticket from the app for your reference.

Todays 12 march 2024 I will book my ticket Mahad Birwadi To Swargate i will selected my seat number and pay money, But msrtc not send ticket details I lost my money from my account... Plz refund my money

Voucher No - 944295
Journey Date[protected] Time - 13.52
Birwadi To Swargate, Pune

RS 765/- taken against ticket amount of RS. 720/- before ticket issue.
Extra amount taken not returned.

I had booked tickets from Nashik CBS, Nashik to New shivajinagar bus stand, Pune on 2nd of March 2024 for Sunday's bus the next day. But it showed as failed and the money was deducted. I had to book an offline seat. It's been 7 days and I've not received any refund. Please look into the same.

A
Pallavi Dalvi
From: Mumbai

I booked tikit on MSRTC app. From Borivali Nancy Colony to Sakharpa. Seat No.22 and amount 265 deducted from my account but my tikit not confirmed and showing status failed.
Plz refund my money as soon as possible

Side metal sheeht has came out near seat no.24 . I had sat on this seat. 5th March 2024. I journy on that date Chinchwad to Chiplun Bus no. MH14-BT 4682.

Myself, Dr. Ravindra Kavhar ( Forensic Department), waiting for my bus at Cidco bus stop since 2 hours. The scheduled bus from Cidco to Risod at 9:15 AM & at 10:15 AM still not announced at Cidco bus stop.
My time is precious. Please look for the issue & what is actually going at Cidco bus stop, otherwise I have to connect with higher authorities.
Thanking you!

I am travelling in bus no MH-20-BL-0801 to Virar from Thane Stn which commenced the journey at 4.45 pm. The conductors behaviour is extremely rude. When asked about the expected time to reach the destination, he said it could 2, 3, 4 or 6 hours. If you are in a hurry do not ride the bus.

I tried booking for eshivshahi bus fom Alibag - Swargate on 20/02/2024 but the amount (690) was debited but the ticket was not booked.
Customer care told that the refund will be madhe in 7 days but till today ( 04/03/2024) no refund is made.

Name of traveller:- Vinod chuttar

Date of journey :- 20/02/2024

Boarding Point :- Alibag

Destination :- Swargate

Voucher no--654812

At my recent journey with Shivneri MH 12 VF 8013, I bring to your attention the unsatisfactory condition of MSRTC buses, especially the AC buses, marked by persistent issues of internal and external cleanliness. Litter, including food, plastic wrappers, and bottles, is consistently left unattended between seats, resembling a garbage dump. Additionally, the prevalence of tobacco being spit on the floor is concerning. The seats, along with curtains, are all shabby and untidy, adding to the discomfort of passengers. It is imperative that buses, including curtains, undergo deep cleaning after every ride. Moreover, there is a need for internal maintenance to ensure the overall functionality and cleanliness of the buses. Overall, it is recommended that the buses undergo periodic deep cleaning and internal maintenance at specified intervals to maintain a higher standard of hygiene and operational efficiency. I strongly urge the relevant authorities to promptly address these concerns to enhance the overall experience for passengers

I booked ticket on 27th Feb From Shivaji Nagar to Nashik.
Amount was debited from account but i have not received ticket its showing in failed ticket.
Please help me.

Order ID:ORD_CONS_MH_744373
UPI:[protected]

Hello I'm a government servant working in velhe, Pune.Our duty timing is from 10 am to 5 pm . There is not a single ST from velhe after 4 pm and for PMT we need to go 5 km from working place till 5 pm which is not possible everyday and PMT is only upto katraj . It's my humble request to look into the matter.We are facing very serious problem related to vehicles here.

Presently traveling by sleeper seating bus from dadar to karad. Seating seats are semi push back. But for seat no.6 there is no button for push back. When asked conductor, told तुम्हाला आम्ही बोलावलं नाही बसायला, तुम्हीच आलाय. पैसे दिले म्हणुन उपकार करत नाही.
We are traveling paying full amount expecting all services are fulfilled. If any service is not rendered, why shall passengers pay, and have to listen such comments from msrtc employee.
Charges for sleepers and seating are same which is also not acceptable. There are many options for traveling but we prefer govt transportation.

On 25 th of February, I was travelling on shivshahi bus from Jalgaon to Pune, when the bus arrived at my destination, wagholi, bus conductor refused to stop the bus at given bus stop and dropped me nearly 5 km away from the bus stop, he misbehaved with me, and used abusive language also, as I was in hurry and there were other passengers I didn't wanted to create a scene there, the driver was cooperative, even though driver wanted to stop the bus but conductor didn't let him stop, this is very shameful, I have lost my trust in msrtc .

Bus no . Shivshahi : 2520
Seat no. 17
Ticket number : 723368
Trip no .: L8411
Route: Jalgaon to Pune
Depot : Jalgaon
Conductor batch no : 87880
Place of incident : wagholi, pune .
Date of incident : 26th Feb 2024
Date of ticket : 25th Feb 2024

I have booked e-ticket from msrtc web site. I used upi payment while booking a ticket. Total amount rs.380- cut from my bank account.
(Transaction status - success) upi transaction id[protected]
I checked "my tickets"on msrtc web site, but ticket status was not available, nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site even after my booking.

Requesting refund for the transactions.
upi transaction id[protected]