Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
Submit a Complaint
1046
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
472
down
144

Customer satisfaction rating
1%
Complaints
1046
Pending
0
Resolved
7
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (175)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Sort by:

Maharashtra State Road Transport Corporation [Msrtc] — change of borivali bhiwandi bus route

 Walawalkar Sanjay on May 31, 2018
Sir,
I would like to inform you that borivali bhiwandi bus which starts at sukarwadi depot route was changed at last minute in the pretext of traffic on mankoli rajnouli route. All passengers were made to get down from borivali bhiwandi bus as route for the bus was kaaman kalyan bhiwandi we all passengers got down and were directed to another borivali bhiwandi bus mh o7 c 9920 we all passengers sat for another 10 min then conductor came and informed us even this bus will take same route as a result half passengers got down and took 700number tmt and nmt bus till majwada. When we asked conductor...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus started it's journey without taking it's confirmed ticket passengers from thakkar plaza bus stand

 raju gavli on May 29, 2018
Dear sir/madam,
This is make you aware about the above captioned subject, myself raju gavali was traveling from nasik to pune date29/5/18ticket time 17.12pm. Bus no. Mh09 1943. (Shivshahi bus) i put my luggage in bus and went outside the bus for taking snacks in front of bus. At drivers seat there was not driver to tell him.
In two minutes of period the bus went away without taking me, my seat no.26. Also one of the passenger seat no.25 also was out of bus when moved away. It means that neither driver nor conductor confirmed about if all the passengers were in who took the bus ticket....
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — msrtc buses not stopping on official bus stop.

 Yugal Tale on May 29, 2018
Place:akot (Dist. Akola)
I'm a student and i often go to akola for educational reasons. On akloa road in akot there is a big residential area and there is official bus stop sanctioned in year 2015, tought many msrtc bus do not stop their event after waving hands and this results in huge disappointment.
So i request to act accordingly the caption line of msrtc which is 'प्रवाश्यांच्या सेवेसाठी ' and not 'प्रवाश्यांच्या असुविधेसाठी'....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — poor quality of service

 Sadosh on May 28, 2018
I am travelling from phaltan to pune station and i have reservation for morning 6 am bus, as bus changes from semi luxurious to shivshai bus and conductor of bus won't allow us to sit in bus even we are ready to pay difference of amount of ticket.
We have reservation and no bus is there and controller is also not on his duty
No one is there to here and provide poor quality of service

This all mistake of conductor he should punish for that
This all happens on monday 28th may 2018 at 6am.

I hope state transport department will take strickt action...
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — misbehavior of driver and conductor and not stopping at regular bus stop

 Dr Nupur on May 28, 2018
M. S. R. T. C.
Beed to shegaon bus
Ticket no:031555
Date:28/05/2018
Time:20:10:57
Name of conductor: p s waghmare (Of beed depot)

Bus conductor misbehave and use abusive words while giving tickets as i was busy working on my phone.. Then when i asked them to stop at regular bus stop named gajanan vatika shegaon, they ignored my request.. I requested 4-5 times yet they ignored me even when i was standing at door or bus.. I requested driver to do so but he also looked at me and avoided the request.. Took bus 1 km ahead almost to next stop and then...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus conductor misbehaviour

 Ank220 on May 28, 2018
I was travelling from body gate bus stop to shivaji chowk, pune. I boarded the bus mh-14 cw 2281. Conductor was very rude. He charged me 25rs instead 20. When i asked the reason he told me to get down from the bus. He spoke in marathi saying that these people to our place dont understand anything any lots of other things. Conductor no:106664
Date:27 may 2018...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — the hotel at the stop charging more amount than mrp

 navin deshpande on May 28, 2018
My ticket no is[protected]. I travelled by shivshai bus from kolhapur to pune on 27 may 2018.
The bus was halted at ashina hotel. The items like flavored milk, lassie were charged more than the mrp on the products. (30 rs in place of 25 rs.). When asked why 5 rs extra there was no reason by the vendor.
If the passengers are being looted why msrtc is making their authorized stops on hotels like this?
Is there any check by msrtc on the approved hotel stoppages?...
Complaint comments  Read comments Complaint category Food

Maharashtra State Road Transport Corporation [Msrtc] — rejection of online ticket from shivshahi bus conductor

 Gokul Kadam on May 28, 2018
Dear sir/mam,

My father and mother travelling by msrtc.. Dated[protected] by thane cbs to kolhapur. My parents seated there in shivshahi bus picked up in thane vandana at 11.15 pm. Conductor asking for new ticket even i show him all the proofs. Received message of ticket. And online ticket.. I am asking you why you send the ticket messages.? Please answer....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi bus services from pune to nashik

 avinash.sonavane@rediffmail.com on May 27, 2018
Hello my self avinash sonavane and i am from pune. I am frequent traveller of shivshahi from pune to nashik and nashik to pune. I have very bad experience of shivshahi bus services given by pune (Shivaji nagar bus depo). Shivshahi bus are not moving on time from shivaji nagar to nashik on time. If bus time is 13.00 pm bus will leave shivaji nagar depo at 13.30 pm. Its frequently happens when ever i travel from shivshahi in week days or in working days and if we asked reason for delayed no proper answers given by depo or on enquery count. Approx answers given as usual that traffic and all but on...
Complaint comments  Read comments Complaint category Business & Finances

Maharashtra State Road Transport Corporation [Msrtc] — bus driver driving very rashly

 Tanuj_b on May 27, 2018
Bus no. Mh 20 bl 3592
Was driving very badly on sillod aurangabad highway at 9:45 am on 27.05.2018.
He was driving on wrong side.. Was not giving side.. And was also driving very rashly..
He just missed atleast 2-3 cars by crashing.. Its a kind request to take urgent action against the driver to avoid such cases. Suspend the driver if possible..
So that it may be a lesson for others drivers.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — kavathe mahankal to nashik bus late

 mali.sandeep07 on May 27, 2018
Respected sir,
Under sangli division bus no. Mh_14 bt 3553 this kavathe mahankal to nashik bus time is 8.00 am today but he goes to 8.45 am
I say to depo manager about bus time but he tell driver _conducter not coming hence the answer is not satisfaction so please take action.
And also bus is so damaged we are not hearing cause bus sound is too much
Thank you...
Complaint comments  Read comments Complaint category Online Dating Services

Maharashtra State Road Transport Corporation [Msrtc] — ask for extra money by driver to drop st stop kedgaon

 Pankaj Adhapure on May 26, 2018
I am picking bus from Shivajinagar pune for journey to Ahmednagar by bus pune to mehkar bus no.MH KR 5110.Before sitting in bus i was tell to driver to drop kedgaon stop then he was asking me that it will cost 50 rs extra to drop kedgaon stop.at the time when bus at kedgaon stop at 11.30 pm in night the bus was not dropped me at kedgaon only because of i say no to extra money to driver.
In bus there is ladies conductor who is also not handle this .
Plz take action....
Complaint comments  Read comments Complaint category Unauthorized charges

Maharashtra State Road Transport Corporation [Msrtc] — chinchwad railway st bus stop conductor misbehaviour

 bspune on May 26, 2018
Hi,

I was travelling on 25th may at 10:30 am ist, i booked online ticket and when i reached chinchwad st bus stop, i asked to bus arrival time, he told me that bus will come at 12 pm ist, i told him bus timing is 11:35, so will it be possible to adjust my ticket request 1 hour earlier (Around 11) i will pay the difference/penalties, he said ok, i will do it let bus needs to come in stop. But when bus shivneri bus reached in chinchwad railway bus stop for mumbai, i was in queue and waiting for my turn, when my turn came he was trying to throw my online ticket booking print paper,...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — ac not working in shivneri

 avadhut diwane on May 26, 2018
May 26th 10 am shivneri from thane to pune, following are booking details (For ref)

Ac was not working.. It is middle of summer, you charge 450 rs and give customers horrible experience
Driver says he cant do anything about it

Have attached photo pl zoom and see

Tk. No.33384945;avadhut diwa;thane vandan-swargate, pu;26/05/18;ac;10:00;thane vand-balewadiat10:00;id-;f:1+h:0+c:0=t:1;s:7;rs456+conchg...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — deficiency in service to the passengers of shiv shahi bus: mh 06 bw 0648 hyderabad to solapur 23 hours

 Rishikesh Kankatti on May 26, 2018
Respected sir,

We all passengers want to bring your notice about the incident dated 25 may 2018 at 23 hours.
The in charge of the bus driver name: mane and conductor name: hanchate.
They have took the bus charge without observing the fule in the bus.
In the widway, hipargaon, karnataka pin code 585329.
Bus has stopped due l of fuel. Moreover the in charge of the bus did not carried the tow material with the bus. Because of which all the passengers including sr. Citizen, women and childrens and did faced the mental agony. By putting all of them on the side...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — timing and punctuality

 Priya Phulwani on May 25, 2018
This is about shivneri bus going to aurangabad. I am a regular traveller and and user of msrtc services. On all the fridays it is seen that whichever shivneri i book it is always late my 1 hour at least.
The msrtc should respect the travellers time as well. There are women travellers who book a ticker of early time so that we reach on time. Whereas the shivneri is always late....
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — rude speech of conductor and specially driver

 Agraj Bhalerao on May 24, 2018
I took the ticket for shahapur whereas i was asked toh get down at bypass as the bus was not going to shahapur bus stand. So i asked to drop me 2 mins further maximum 0.5 kms further it was. And i ask them for because it 12:30 at night as i ws not going to get auto. But instead the conductor a. B. Kambal and driver ask me toh get down aur take the ticket for further stop to go ahead, in a rude manner......
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — faulty buses

 Shubham Ghatge on May 24, 2018
I was traveling from mumbai to satara. We sat in the 23:30 bus. We were asked to get down since the bus was not working. Fine with it. Then we reach lower parel and are asked to get down again with the luggage. Finally we heard that the bus was again faulty and from the hirkani bus we we're straight away asked to sit in a red bus. Also no extra charge was refunded. One can imagine how it feels to go through such a scenario when you have 30 kg luggages with yourself.
I know this complaint would not change anything but i believe at least you might feel the guilt for the joke you have been making...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — presser for marriage from girlfriend

 kale123 on May 23, 2018
My brother is 23 years old. He is engaged with a family related girl(23) as a friend from 3 Years. They came closer and they engage together and they done sex with consent each other. Today the girl Bullying to go police station for complain on my brother for Marriage. They was cleared on them points i.e. only relationship not marriage. Now she is change. My brother is a BBA student, his education is not complete. please stop the girl and help my brother he is so depressed & that affect on his educattion.

MY BROTHER - Amol Pandhari Kale, Mo. [protected]
add- Village Sheldara,...
Complaint comments  Read comments Complaint category Sexual Abuse

Maharashtra State Road Transport Corporation [Msrtc] — conductor misled me.

 Avadhesh Varshneya on May 23, 2018
On 21st may that is the day before yesterday, i got on a bus from islampur (Sangli) to pune and requested the conductor to let me get down at wakad. The conductor confidently guided me to get down at a place called wadgaon which is about 10 km before wakad. The conductor should be asked to be more careful in asking the passengers while guiding them getting down. Had i known his cell number i would have advised him for the same. I got late in reaching my destination by more than an hour. Avadhesh, mumbai. Cell no. [protected] email: v. Avadhesh@gmail.com...
Complaint comments  Read comments Complaint category Other

Recently Discussed

(6 minutes ago)
Aramex Couriers
Messages for KYC
(12 minutes ago)
Nsdl
Failure of the e-kyc
(17 minutes ago)
Musafir
fraud
(21 minutes ago)
Tnvelaivaaippu.gov.in
Forgot my user id and password
(23 minutes ago)
Travel Triangle
fraud in package

Featured Complaints