Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

I am Sumit Govind Gunjal I had booked my mother's ticket from my account but that ticket failed and the amount was deducted from my account so please refund my amount My Failed Ticket Voucher No -1273455
My Mother Name - Pushpa Govind Gunjal
My Mobile No [protected]

Dear Sir, I cancelled my online journey ticket, As per message on MSRTC online reservation system my cancellation voucher number is 995881. even after around 14 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You.

I refer to MSRTC shivneri busstop at Hinjewadi bhujbal chowk.
See the photo.
There's seating - waiting area for passengers.
However several seats are dusty and can not be occupied by passengers.
Please maintain cleanliness in the waiting area

Travelled from Pune to Nashik by bus number MH 12 Vf 9212 by 9AM bus

Bus stopped at Daulat Dhabba ghargaon which was extremely costly and food was tasteless.

The bus was delayed by hotel authorities as they did not give lock sheet to the driver due to which bus was delayed by 1 hour.

The bus driver was polite to everyone. I hope the bus authorities takes appropriate action for the Daulat Dhabba...

प्रति,
माननीय आगारप्रमुख,
महाराष्ट्र राज्य परिवहन महामंडळ,
सांगली आगार, सांगली
अर्जदार सत्यजित शाम शेगुणशी
राहणार वालचंद कॉलेजच्या पूर्वेस, कृषी कॉलेजच्या समोर, विश्रामबाग, सांगली
विषय शिवशाही बस नंबर MH09EM1380 या बसच्या कंडक्टर व ड्रायव्हर विरुद्ध कारवाई होणे बाबत.
महोदय,
काल दिनांक 26/03/2024 रोजी माझी मुलगी संस्कृती ही पुण्यातून सांगलीकडे येण्याकरता शिवशाही गाडी नंबर MH09EM1380 मध्ये बसलेली होती. सदरची गाडी नेहमी अधिकृतपणे राजवाडा चौकातून जाते व त्या ठिकाणी नेहमी थांबते. त्यामुळे मी राजवाडा चौकात आयसीआयसीआय बँकेजवळ बसची वाट बघत थांबलेलो होतो. तथापि सदरची बस अधिकृत ठरलेल्या मार्गाने न येता बुरुड गल्लीतून रॉंग साईडने एकेरी मार्गाचा भंग करून मैत्रीण दुकानच्या कॉर्नर वरून महापालिकेकडून स्टॅन्ड कडे गेली. त्या दरम्यान मी माझ्या मुलीच्या संपर्कात होतो. बुरुड गल्लीतून बस जाताना मुलीने वडील राजवाडा चौकात थांबलेले आहेत असे महिला कंडक्टरला सांगितले असता त्या महिला कंडक्टरने बस राजवाडा चौकात जाणार नाही, पोलीस स्टेशन जवळ थांबेल असे सांगितल्यामुळे आणि बसचा मार्ग बदललेला असल्यामुळे मी मैत्रीण दुकानाच्या आधीपासून बसच्या मागे जाऊ लागलो. मुलगी वारंवार कंडक्टरना "वडील गाडीच्या मागणी येत आहेत, बस थांबवा" अशी विनंती करत होती. तथापि त्या महिला कंडक्टरने बस थांबवणार नाही असे स्पष्ट सांगितले व तरुण भारत च्या जवळ गाडी थांबवली. मी माझ्या मुलीला माझ्या गाडीवर घेऊन बसच्या पाठीमागून स्टैंड वरती गेलो व त्या महिला कंडक्टरला "तुम्ही महिला असून देखील एका महिलेला / मुलीला सहकार्य केलेले नाही, मी तुमच्याविरुद्ध वरिष्ठांकडे तक्रार करणार आहे, तुमचे नाव सांगा" असे म्हटल्यानंतर त्यांनी मोबाईल काढून शूटिंग करण्यास सुरुवात केली व तुम्ही माझी लाज काढता असे खोटे आरोप करून मोठमोठ्या आवाजात बोलायला सुरुवात केली. मी देखील त्या महिला कंडक्टरचे असभ्य वर्तन माझ्या मोबाईल वरती चित्रित केलेले आहे. एसटी महामंडळ कडून रात्रीच्या वेळी प्रवाशांच्या सोयी करता बस थांबवता येईल असे किंवा थांबत जावा असे डायरेक्शन्स आहेत असे सांगून तुम्ही मुलगी विनंती करत असताना देखील बस थांबवलेली नाही, हेच मी त्यांना वारंवार सांगत होतो. एकंदरीत पाहता त्या अतिशय तापट स्वभावाच्या असल्यामुळे उद्धट भाषेत बोलत होत्या. तसेच तेथील सिक्युरिटी गार्डने देखील तुमची तक्रार असेल तर तुम्ही पोलीस स्टेशनला जाऊन तक्रार करा अशी भाषा वापरून हातवारे केले. तसेच शेवटपर्यंत त्या महिला कंडक्टरने स्वतःचे नाव सांगितले नाही. यावरूनच त्यांचा बेजबाबदारपणा दिसून येतो. प्रत्येक वेळेस माझी मुलगी शिवशाहीने पुण्यातून सांगलीत येते. राजवाडा चौकात नेहमी बस थांबते किंबहुना तेथे माझ्या माहितीनुसार अधिकृत स्टॉप आहे. असे असताना एकेरी मार्गाचा भंग करून बसच्या ड्रायव्हरने चुकीच्या मार्गाने बस चालवून कायद्याचा देखील भंग केलेला आहे. तसेच प्रवाशांची सोय बघण्याच्या दृष्टिकोनातून एक मुलगी रात्रीच्या वेळी विनंती करत असताना देखील तिच्या सोयीनुसार किंबहुना अधिकृत बस स्टॉप वरती बस न घेऊन जाता व न थांबवता कंडक्टरने कर्तव्यात कसूर केलेली आहे. याकरता त्यांच्यावरती कारवाई होणे आवश्यक आहे.
म्हणून दिला तक्रारी अर्ज.
सांगली
दि. 27/03/2024 अर्जदार

Date:26march 2023
I have booked 2 ticket on msrtc app amounting 1030 rupees the paymet is done form my side but havent received any confirmation form them . I checked the my booking but it is not showing any tickets here i have checked my booked seats but it shows empty here .
UPI transaction ID:[protected]

Yesterday I was booking shivshahi from kalyan to tarakpur for[protected]:30, at the payment gateway (upi - gpay), payment was done successfully of amount rs. 490, but it didn't redirect to app again. I haven't received any sms or email about my booking is failed or success, and now when i checked the bus seat is available again although my amount is debited. Atleast if booking fails send some kind of notification it makes us easy to know the status. There after i tried again 2 times but my bank showed insufficient balance, then i came to know the actual condition.
Now I want my refund as the ticket booking shows failed, so I'm unable to request cancellation or refund. Kindly give me my refund asap.
Amount :- rs. 490
UPI transaction id :[protected]
Bus service no.:- M007836/0
Voucher no. :- 1111767

I booked a ticket for 22nd March. Money got deducted but ticket was not generated. It is showing in failed ticket with voucher no. 1091117. I request you to please initiate refund....

I had book my tickets on 19 March 2024 money is debited from my account but tickets was not booked also not showing in my tickets section,
Kindly solve my problem and refund my money.

I had the ticket booked in mrctc from ratnagiri.. details are given in the photo... I was made to wait for 3 hours outside of window in ahmednagar Tarakpur deposit...
The engineer doesn't know the proper features of software... No knowledge of how to re install the software...
I had to loose rs1045... They could do nothing...
I want my all money back...

Hi, I had booked 1 ticket for Swargate to Dahivadi through Bhoisar Gandavale bus. The bus was supposed to arrive at 12:45 pm on 15th March 2024, at the Swargate station Pune, but even after 3 hours the bus did not arrive and I had to take Sangamner Gondavale bus by paying for the seat in this bus. I request you to refund back the amount as cancellation was not allowed and the bus did not come on time even after waiting for 3 hours. Pls find below attached e ticket from the app for your reference.

Todays 12 march 2024 I will book my ticket Mahad Birwadi To Swargate i will selected my seat number and pay money, But msrtc not send ticket details I lost my money from my account... Plz refund my money

Voucher No - 944295
Journey Date[protected] Time - 13.52
Birwadi To Swargate, Pune

RS 765/- taken against ticket amount of RS. 720/- before ticket issue.
Extra amount taken not returned.

I had booked tickets from Nashik CBS, Nashik to New shivajinagar bus stand, Pune on 2nd of March 2024 for Sunday's bus the next day. But it showed as failed and the money was deducted. I had to book an offline seat. It's been 7 days and I've not received any refund. Please look into the same.

A
Pallavi Dalvi
From: Mumbai

I booked tikit on MSRTC app. From Borivali Nancy Colony to Sakharpa. Seat No.22 and amount 265 deducted from my account but my tikit not confirmed and showing status failed.
Plz refund my money as soon as possible

Side metal sheeht has came out near seat no.24 . I had sat on this seat. 5th March 2024. I journy on that date Chinchwad to Chiplun Bus no. MH14-BT 4682.

Myself, Dr. Ravindra Kavhar ( Forensic Department), waiting for my bus at Cidco bus stop since 2 hours. The scheduled bus from Cidco to Risod at 9:15 AM & at 10:15 AM still not announced at Cidco bus stop.
My time is precious. Please look for the issue & what is actually going at Cidco bus stop, otherwise I have to connect with higher authorities.
Thanking you!

I am travelling in bus no MH-20-BL-0801 to Virar from Thane Stn which commenced the journey at 4.45 pm. The conductors behaviour is extremely rude. When asked about the expected time to reach the destination, he said it could 2, 3, 4 or 6 hours. If you are in a hurry do not ride the bus.

I tried booking for eshivshahi bus fom Alibag - Swargate on 20/02/2024 but the amount (690) was debited but the ticket was not booked.
Customer care told that the refund will be madhe in 7 days but till today ( 04/03/2024) no refund is made.

Name of traveller:- Vinod chuttar

Date of journey :- 20/02/2024

Boarding Point :- Alibag

Destination :- Swargate

Voucher no--654812

At my recent journey with Shivneri MH 12 VF 8013, I bring to your attention the unsatisfactory condition of MSRTC buses, especially the AC buses, marked by persistent issues of internal and external cleanliness. Litter, including food, plastic wrappers, and bottles, is consistently left unattended between seats, resembling a garbage dump. Additionally, the prevalence of tobacco being spit on the floor is concerning. The seats, along with curtains, are all shabby and untidy, adding to the discomfort of passengers. It is imperative that buses, including curtains, undergo deep cleaning after every ride. Moreover, there is a need for internal maintenance to ensure the overall functionality and cleanliness of the buses. Overall, it is recommended that the buses undergo periodic deep cleaning and internal maintenance at specified intervals to maintain a higher standard of hygiene and operational efficiency. I strongly urge the relevant authorities to promptly address these concerns to enhance the overall experience for passengers