Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Dear sir / madam,
I had been charge by conductor of rs 280 (Twice the ticket fair) to carry led tv (32”) while travelling from kalyan to borli. I want to know the rules regarding traveling of led tv (32”). Also please clear my queries as follows:
1) if i had been charged for led then it to be mentioned on ticket that this ticket is for led tv, instead of ticket of 02 persons.
2) if i asked for the rule, it should be...

Dear sir. Shrivardhan bus depot always delay buses at evening time. They always give us reason "bus not available" bus are in under repair..
This scenario is not done today only. Please look into this matter. It's seriously need to resolve.. Time is more important to us and convenient as well. If not able to give proper service then please change time table so we can find another way to travel.

Thank you,
Sagar...

Dear authority,
Please find below ticket booked online (Ticket number) on 02-oct-17 for journey dated 04-oct-17 for bus service "shivshahi" for route nashik-pune.
The bus timing was 5.45 am but i was waiting at my boarding point nashik road til 7.30 am still the bus was not arrived.
After having a word with bus authorities from mela stand (Nashik road) they informed that shivshahi bus is not available and will not be...

I am booked online ticket from your website as on 5/8/2017 for going ahmednagar to pune for date 06/08/2017 from ordinary express bus time 6:45 am. I reached on station on time and after bus come taking seat no.9 and 10.
But after that tcket chaker comeing in th3 bus without memo of reservation and shouting on me and on my mother and ask why u not take ticket i saw him online booking recept but he again shouting on me it is very shamefull...

Dear sir,

On date 20-aug-2017 to 25-aug-2017 i was continuously calling to shivaji nagar bus stand.
Following number are :
Helpline no.:[protected]
Mob: +[protected]
They are no attend the call and cut simultaneously also i found that some time busy.
The bsnl tollfree no the put on and take phone on side

Please take the action againt msrtc shivaji nagar employee who are...

Dear sir, . Complaint of : Mr R.M.Patil (mstrc bus conductor chopda depot) I was travelling from chopda to pune by msrtc night express bus on dated 15.03.2015. For ticket i was given Rs.600 /- to bus conductor mr. R.M.Patil (his no. is 19116 from chopda depot). He has given me ticket of Rs.529/- & not returning remaing amount due to unavailability of change money. So i request him give me remaining amount later as i m travelling...

Dear Sir, I cancelled my online journey ticket, As per message on MSRTC online reservation system my cancellation voucher number is 18498399. even after around 20 days from ticket cancellation date i didnt received my refund amount. as per message of MSRTC i should receive my amount within 7 days after cancellation, Please guide me to recive my ticket cancellation amount. Thank You. Dhananjay Havale [protected] [protected]@gmail.com...

Dear Sir,
I want to bring to your kind notice that the cruelty & misbehavior shown by ST bus Driver and Controller of your department.
I & my friend both were stand on old bus stand (Morba Road) Mangaon, at 10pm in the evening.
We came from Pune with whole day traveling and our destination was Sai, The bus came at 10.15 pm on the old bus stand and took the one passenger too, but we were away from the bus...

Yesterday I logged on msrtc.gov.in which is the site used to book Shivneri buses from Pune to Mumbai. Surprisingly, after money was deducted for the ticket from my ICICI bank account and money being paid through IndiaIdeas, the msrtc site said transaction unsuccessful.
Since I was in an emergency, I tried two more times. Again, both times, my transaction was unsuccessful but the money kept getting deducted from my account.
Now,...

I tried to book ticket today, 16th September, 2010 at around 11:20 AM with following details

login ID: rbhutad
From Thane Vandana(THNVND)
To Chandani Chwok(CWK)
Bus: 17:31 AC Shivneri
Seat: 28(window)

The amount was deducted from my HDFC Bank Account but the ticket was not booked as the page displaying...

I am writing to lodge an official complaint regarding a failed UPI transaction while booking a bus ticket through MSRTC on 28th April 2025 from Chhatrapati Sambhaji Nagar (Aurangabad) to Jalgaon.

Here are the details of the issue:

Travel Date: 28th April 2025

Amount Paid: ₹424

UPI Transaction Reference No.:[protected]

Paid To UPI ID: shri.066.[protected]@mairtel

Payment Status: Successful (as per my UPI confirmation)

Issue: The payment was deducted from my account, but the conductor's system did not receive confirmation due to a server error.

Action Taken: I paid the same amount in cash and received a physical ticket.

Proof Available:

1. Screenshot o[censored]PI successful transaction

2. Cash receipt/ticket issued by conductor

It has been over 24 hours since the incident, and I have yet to receive any refund or update regarding my initial payment. I respectfully request MSRTC to look into the matter and initiate a refund of ₹424 to my original payment method.

Please take necessary action and confirm the status of my complaint at the earliest.

On the morning of 29 April 2025, I reached Nancy Colony bus depot a few minutes before 6:30 AM. One of the buses MH-14 BT-4979 had a sign in Marathi that read Borivali-Ghotwadi on the front (see picture I clicked)

I asked the driver if this bus would go to Chakan. He was not polite and didn't confirm. He asked me to tell him the trip number. I tried telling him something by reading the booked ticket in my phone.

A few seconds later a conductor came into the bus. I told him I had a reservation up to Chakan and asked him to take a look at the screenshot of my ticket on my phone (which was displaying the same in my left hand)

He refused to take a look saying he did not have time. He sat on the front seat and then took a brief look and said your booking is for the 7.00 AM bus which was parked besides mine.

The driver started the bus, and the conductor made me alight.

(Now when making the online booking the previous evening I did not see any 7.00 AM bus from Nancy to Chakan (See screenshot of MSTRC taken this morning which shows only 2 buses from Borivali towards Chakan are displayed in the APP) I asked him to show me the booking manifest he had in his hand and to find out who has booked seat #10. He flatly REFUSED.

So, I rushed to the man (seems to in charge of the depot) sitting at the counter (met him the previous evening - was a NICE/GOOD person who told me I could come over the next morning and he would give me a seat on the morning bus as the counter booking was closed at 5.00 PM. However, I reinstalled the APP and successfully booked my ticket which I showed him the previous evening on my phone)

I told him about the rude conductor who REFUSED to allow me to take my legally booked ride. I further said that the bus has already started/must have said already left. He said if the bus has left what could be do?

However, I looked towards the stand exit and could see that there was another bus blocking the exit of my bus.

We both rushed towards my bus. I went to the front and signaled to the driver to wait.

The depot controller went to the conductor's side and asked him to read out the passenger's name against reservation seat #10. The conductor uttered a name which certainly did not sound like my name at all. (The conductor could have looked up the passenger's mobile number which should be available on the printed manifest in his hand - but he did not do so)

I handed over my phone to the NICE/GOOD depot controller who took a look and said that the reservation was indeed for this particular bus going to Ghotwadi via Chakan.

Reluctantly the conductor opened the door and let me in. He further shouted at me and asked me to speak to him in Marathi instead of Hindi.

I asked the Gas Delivery man sitting on seat #9 what could be the reason for him refusing me.

Anyway, during the journey, the rude conductor was shouting at passengers. At some stops at Panvel he refused passengers although they were willing to travel standing.

The Gas Delivery man too said he was very rude.

An old man maybe over 80 years old came into the bus at Khopoli and booked a ticket up to Lonovala. (There was no seat available, so he sat in a passenger's bag lying on the floor) He needed to get off in-between, but the rude conductor shouted at him.

Finally, he let him get off. (If the poor fellow had to go all the way to Lonovala and then come back by another bus where he needed to actually get off that would cost him time and money)

Interestingly on the was a small family got into the bus Man, Woman and Child of around 3 years. They had a previously booked reservation. It's strange how the conductor stopped the bus in the middle of known famous stops to pick them up?

The three of they took their reserved seats in my right. (seats meant for 2 but they child was around 3 years old who sat on their laps)

If I had missed by legally/rightfully booked bus?

This is the first time in my life that I've encountered a ST bus conductor to refuse a passenger with a legally booked ticket.

Please take STRICT disciplinary ACTION against this RUDE Conductor.

Dear Sir,

I am writing this to inform you that on Faltan bus stand the Nathjal bottle is charged at rps 20.

I have many times reported this to the depot incharge but he has not taken any action on the same.

Kidnly note the same and take necessary action against the stall where this is been followed.

Regards,
Shamal Kamble
[protected]

Theft at bus stnad and strict measures to avoid these incidents by mrstc administration:
No cctv setup available at mela stand.
Insufficient police staff at mela stand.
Mela bus stand, nashik city, maharashtra is becoming trap for innocent residents in nashik as well as outsiders travelling to all part of maharashtra from nashik city. It has been observed since last one month (Since march 2025 till date) there are numbers of theft cases increased multifold at mela bus stand nashik, the administrations poor planning and no serious action taken on the issues, that has increased the intensity of matter badly. Points for immediate action: 1) cctv cameras with long span recording covering all areas around both the thakkar and mela stand within target dates mentioned to complete the project is must. Declaring safe instructions on mike are not sufficient. 2) helping team & fir registration on spot for similar theft cases at premises with immediate action on theft. 3) a strong police team to handle thieves/ pocket pickers and hypnotising or similar technics - who are looting common man there. 4) proper investigation & strict and painful punishment for these offenses - not to be repeated by pick pocketers in near future. 5) fully involvement of police staff & administration in continuing this drive till next two years at least with sufficient powers given to local team.

Samruddhi Mahamarg:
total toll deducted was 1080 rs on 31-jan-2025, it should be 105 rs
entry was at sinner and exit at igatpuri.

CAR number: MH05FP7981
Please refund remaining amount.
contact: [protected]

I have appplied for alteration of Vehicle by paying necessary fee twicely but RTO authority has not accepted by application hence i have cancelled my car alteration but neither i have been refunded my processing fee nor RTO -Vasai has removed from their Govt .RTO side
so this my humble request to remove the same from my vehicle registrtion No. MH48AW8083 in the name of Ramchandra Vishwanath Gorhe residing at E-2, Vaibhav Complex Building, Irani Rd, Back side to Bank of India, Dahanu Rd-401602 Dist-Palghar State-Maharashtra (India)
Please feel free to contact my cell No.[protected] & my email id.[protected]@gmail.com

Booked my ticket online for bus Mumbai Central to Satara on 20.12.2024 . Scheduled arrival at Dadar at 10.10 pm ( 20.12.2024) but bus not reached till 11.55 pm.

Standing for 2 hours . It's terrific experience.

Very bad experience. What's the use to book ticket online with extra charges . MaSRTC should compensate

Shrikant Devkar [protected]

Dear team,
my name is mahesh n mali
cell no [protected]
ticket number 6335485
my ticket booking for thane to malegaon on dated 13/12/2024 as per s.T timetable bus diparchal from thne to shegaon on 09:30 am need to diparchal but till 10:36 am nothig any alouncement for bus late and any proper resion for bus late.
Kindly provide prper service and maintan proper time table .

I have booked a bus ticket for SHIVSHAHI Date :[protected], Bus service no :- M6984/0. Departure time & location (12:08 Rahata - 16:25 Nashik Phata). I did the payment money got debited but ticket is not booked. Kindly look into the issue ASAP and provide me with the refund.

I booked a ticket for 26nd October. Money got deducted but ticket was not generated. It is showing in failed ticket with voucher no. 5114834. I request you to please initiate refund.