Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

Travelled bus no MH14BT4861 from Karad to Palus. Bus is in very pathetic condition. Tyre condition is very bad. All windows are in very bad condition. No windows closing properly....

Bus condition is very bad and no support is provided from near by bus depot that is Jawhar depot I am traveling in bus from silvassa to Jalgaon (bus depot - Erandol). All passengers are very frustrated as bus in in open jungle and ladies also very frustrated...

Respected Sir,
Mai Mahendra D. Suralkar jane ke liye Maine Thakkar Bazar bus stop se Nashik to Dhule at Booking Time 7:49:35 Date 02/02/2024 ko tickets, kiya to Lady Booking be bola nahi ki sit Last ki hai. Ap ko Jana hai ya nahi. Bad Mai bus Gaya to Sit Last ki thi 39 number, Maine madam se request kiya ki muje Next Bus ticket de dijiye, Madam ne mana Kar Diya or Boli ki Aisa nahi hota hai. Ap ko ticket Bechana hai to bahar bech...

Kasar spot time 5.48. bus no. MH 07 C 7271 As the conductor of the said bus did not ring the bell in time, the train stopped about 1/2 km ahead. When asked the conductor, he retorted.
Please take action against said conductor.
My name NAMDEO KHADE
[protected]...

I tried two times to book a ticket for the date of 1/02/2024 from Shirpur To Vapi payment get released but ticket not get booked, Payment diduct from my bank account two times.

Ticket type No: 412642 and 412514

Mobile No: [protected]...

I Mandar Janardan Katkar, I booked a Shivneri bus ticket from Swargate (Pune) to Dadar ( Mumbai).
I would like to complain about this bus,
Bus departure time was 5:30am in early morning but bus did depart at 5:50am from Swargate(Pune), late by 20 minutes. There were no traffic between Swargate to Vashi but it delayed by 1 hour and 20 minutes. This bus took 4 hours and 30 minutes to reach Vashi . I asked driver why we are late...

Dear sir/mam,
I'm working women, as I work as teacher in halkhurd mahad phata, but regularly in evening as my school got over, on mahad phata bus stop, the bus number 3243 at 5:35 pm St bus never stop at mahad phata stop, the bus is from karjat depo, and it's local bus not direct bus and goes Pali to panvel, I wanted to go mahad phata to panvel, as I Live in panvel, please take strict action against driver as it didn't stop even...

Dear sir/mam,
I'm working women, come home late around 6 pm, as I worked as teacher in halkhurd mahad phata, while on mahad phata bus stop the St bus driver didn't stop for almost three days while on that stop, today also at 5:35 pm the bus number 3243, it is Pali bus, it is come from karjat depo, it didn't stop at mahad phata, and driver didn't stop at mahad phata for almost 3 days straight, I'm working women, please do something,...

I booked ticket online from MSRTC Mobile App and after selecting destination from swargate to vashi for AC Shivneri for a bus scheduled to depart from swargate at 6.00 am on 22nd Jan 2024.

I have made payment online which was successful transfered to MSRTC but still not received confirmed ticket.

Attached Payment Receipt and app status showing as failed ticket...

I have tried to book tickets from Nashik to chakan on 19 Jan 2023 but ticket booking was failed and money deducted.
But till date no refund money received.

Ticket Type-226849
Payment done by - Paytm UPI
UPI REF Number[protected]

Please find attached file for details of payment done and ticket booking failed.failed...

Hi Team,

I have booked two tickets on 2nd Jan from Pune to Solapur, both the tickets are cancelled but amount got deducted from my account. I called the helpline number on 3rd Jan 2024 and they said it will be refunded in 8-10 days. Still I have not received the refund amount.
Please help to refund the amount as soon as possible....

I was booking a ticket for shivshahi bus from Pune to Solapur through MSRTC website. I did payment through UPI which was successful but still I got a message as 'transaction failed' on MSRTC & ticket was not booked.

I booked 2 tickets this way. Both the time money was debited but ticket was not booked. I have not received any refund as well.

If I call customer care they keep on saying money will refunded. But...

Respected Sir / Madam,

On 15/01/2024 at time 09:51 AM . I purchased my ticket of price ₹610 from WARGATE BUS STAND PUNE To Borivali Mumbai. The payment had been done but I didn't receive the ticket so i was informed that i will receive refund within 48 Hours But its been 96 and i haven't received it. So its my humble request to look into this matter and please solve it as soon as possible....

On 09/01/2024 at time 8:58 PM . I was booking my ticket of one person at ₹490 from SWARGATE BUS STAND PUNE, to Nashik CBS, Nashik. The payment had been done but I didnt recieve ticket or any message says that my ticket is confirmed seen 9 days are oast. i didn't get any refund. So its my humble request to look into this matter and please solve it as soon as possible.i want my refund as soon as possible...

Money debited from bank account but in app ticket is showing under failed ticket with refund status not required. Attaching screenshot of transaction details...

I booked a ticked from Lonere to Panvel for the journey on 18th of Jan 2024. I tried two times and both times money got debited today while booking. Adding screenshot for the same....

On 14th jan we were trying to reserve 3 seats (two for female and 1 for male) for the route dhalkathi to swarget via bhor. At 10.51 am money got deducted from the account but still tickets didn't get confirmation we want refund for this transaction.it has been delayed by two days.

From:-Pushpak Prashant Deshpande
UPI transaction id
Transaction id:[protected]
To:[protected]@paytm
Maharashtra state...

Respected Sir / Madam,

On 07/01/2024 at time 12:21 AM . I booked my tickets of two of price ₹950 from Nashik Phata, Pune to Nashik CBS, Nashik . The payment had been done but I didnt recieve tickets.seen 9 days are oast I don't receive refund. So its my humble request to look into this matter and please solve it as soon as possible....

I have booked e-ticket from msrtc web site. I used upi payment while booking a ticket. Total amount rs.1000/- deducted from my bank account.
(Transaction status - success)

I checked "my tickets" on msrtc web site, but ticket status was not available nor i have received booking confirmation sms.
I checked the "availability of the seats" which i have booked, but, it was showing seats are available on msrtc site...

I tried booking for eshivai bus from Sambhajinagar - Pune on 6/7/2024 but the amount (515) was debited but the ticket was not booked.
Customer care told that the refund will be madhe in 7 days but till today ( 15/1/2024) no refund is made....