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Maharashtra State Road Transport Corporation [MSRTC]
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 8%
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1865
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Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
8%
Complaints
1865
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0
Resolved
145
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Hey, I booked a ticket from Nasik to Mumbai at 7:26pm. Bus type is Shivshahi Ac Seater departing from Nasik at 19:15 and reaching...
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My name is swti bhor i was booked eticket seat no 08/1/2021 morning 7am to 9.50pm, but not getting any mail . Amount deductions will
be .
Charged mail recd

your faithfuuk
swati bhor
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    Respected sir,
    I m Akshay Sapkal, from akola. I had booked 2 tickets on 28th nov 2020 for Badnapur from akola of shivshahi...
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    The booking amount of Rs. 467 was deducted from route SWARGATE to MIRAJ on 19th of December 2020 but i haven't received the ticket.

    I still haven't received the amount back in my account.

    Please confirm and look for the payback of Rs 467.

    Thanks,
    Shailesh Kudache.
    Booking Transaction complaint.
    Dec 20, 2020
    Updated by Shaileshkudache
    Following is the amount deduction msg

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      I was booking ticket "KHED TO MAITRI PARK", however, payment has been made successfully but ticket has not been booked and I was trying four times but reflected same issues. similarly, money debited from bank account but still money not credited even ticket not booked.
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        I have booked below mentioned ticket via msrtc online booking platform on 13 December. My account is debited, but not received any mail or message on phone for booking.

        Booking details,
        Bus - Mumbai Central to Paithan via Chakal - Sleeper seater ordinary
        Time - 6.30 AM
        From stop - Vashi bridge,
        To stop - Shirur - Dist- Pune
        Date of Journey - 25 December 2020
        Booking Amount - 325
        Email - jyoti.sharad.[protected]@gmail.com
        Mobile number - [protected]
        Dec 24, 2020
        Updated by jyotimusale
        Tried to call customer service of MSRTC, that number is not working. Tried with other numbers provided on site but didn't get satisfactory response. Worst service. Private operators are better than MSRTC
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          We have booked mumbai to Mahabaleshwar bus for 22nd Dec 2020 @9:30 pm

          Total amount paid was 1573/-
          Money got deducted but it was showing error in transaction receipt.no booking confirmation was sent to us.pls reply me the details of my booking.
          Money got deducted without the receipt
          Money got deducted without the receipt
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            [Resolved]

            I have done MSRTC bus booking from Pune to Roha on 15 Dec.2020. I have completed all the payment process for rs.160 the amount is debited from my account but the booking was not done. I nee to refund this amount

            Mob.no. [protected]
            Email - [protected]@gmail.com
            I have done bus booking , booking was not done but amount is debited from my account
            I have done bus booking , booking was not done but amount is debited from my account
            Dec 17, 2020
            Complaint marked as Resolved 
            I didn't received any call or mail
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              Date 13 Dec, the toll collected twice one manually rupees 270 and then rupees 203 from my fast tag. Total rupees 473 was collected for one side. Request you to return 203 back. Attached are the details.
              Twice toll collected on Pune Mumbai express way
              Twice toll collected on Pune Mumbai express way
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                Sir
                Please help us
                We are traveling the route walag to degloor, but we have so much problem the buses are not giving in time and also they cancleing the buses .we have giving complating on phone, written letters but no reply .sir the school students, collage students, teachers and other passangers are there, they are not reaching on time.the problem going on upto july .we do not know where we complanting .
                Sir we are poor, we not spent so much money to private vehicles.
                Please help us .
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                  Hello MSRTC Team,
                  I am Sharad Thorat writing to you asking the refund of an amount deducted while doing transaction...
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                  11:30 this time left nate bus but they reach late
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                    Bus no 9243
                    17/11/2020
                    Timing 14:30 from thane Vandana
                    No cooling at all in the bus.
                    After complaining to the drive as usually rude behavior
                    After paying 880 for 2 pax not at all satisfied.
                    Each and every passenger is having the same complain
                    Right now bus is at panvel
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                      Hello sir,

                      This is yogita Vidolkar

                      I have cancelled my ticket from pune to hingoli but didn't get refund back.

                      Please help to resolve it.

                      Details are.
                      Ticket no.:41595120
                      Date of booking: 24 Oct 20
                      Ticket cancellation no.:41605335
                      Transaction ID:[protected]
                      Date of journey:7/11/20
                      Email id:yogesh .[protected]@gmail.com
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                        Hello,

                        This is to inform you that Shivshahi A/c bus which a non stop bus from Nashik to Pune took halts at...
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                        Sir/Madam,

                        I am using your msrtc app ticket booking service with user ID Karavalabhi. While making a reservation...
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                        The employees at Vashi Toll Plaza, collect cash from all vehicles even in fast tag lane, stating that the fast tag is not in service, this is a fraud and they have been collecting cash from all vehicles and even the money is getting deducted from fast tag account.
                        Double Toll collection
                        Double Toll collection
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                          R/sir
                          I make reservation for the journey date16/09/2020 having ticket number 41522983. But bus service for the schedule...
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                          Maharashtra State Road Transport Corporation [Msrtc] — captcha not getting matched even if entered correctly
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