Maharashtra State Road Transport Corporation [MSRTC] Customer Care
Maharashtra State Road Transport Corporation
Customer satisfaction rating: 1%
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1149
COMPLAINTS

Maharashtra State Road Transport Corporation [MSRTC] Customer Care

Maharashtra State Road Transport Corporation

Address
Pune Station, Pune
India - 411001

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
1%
Complaints
1149
Pending
0
Resolved
8
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Maharashtra State Road Transport Corporation [MSRTC] related photos (203)

Maharashtra State Road Transport Corporation [MSRTC] Complaints & Reviews

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Maharashtra State Road Transport Corporation [Msrtc] — no buses on time even after standing for hours at pen bus depot.

 Leena Gharat on Aug 27, 2018
This is regarding the buses frequency issue from pen to panvel non-stop buses. Even after standing in line for one hr from 6-7 no buses will be allocated to travel for the pen to panvel route. If we asked for standing ticket, the conductor dinies saying that bus condition is not good to carry the standing crowd. The buses which are allocated to the selected routes and timimgs are not at all good. This is really very digusting that people have to wait for hours for their daily commute to work. This also resuts in delay for the work and the time which is pend to board the bus. I would request you...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — restrict to stop buses on expensive and indiscipline hotels..

 Bhairav Ingle on Aug 26, 2018
प्रवासादरम्यान गाडया महागडया हॉटेल्सवर थांबतात ( हॉटेल्स जेमतेमच फक्त जेवनाचे रेट जास्त ) प्रवास करणारे बहुतांशी सामान्य लोक असतात ज्यांना अशी हॉटेल्स परवडत नाहीत.. आज माझ्या समोर एका सामान्य कुटुंबाने आपल्या जेवनाची ऑर्डर फक्त...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — unclean and dirty bus

 SANDEEP KURHADE on Aug 25, 2018
I just traveling from Latur to Pune, response from customers is huge but msrtc is not capable to serve this type of facility.MSRTC is charging fair more than private bus operator but not providing services. Bus is not cleaned and mobile charging socket is broken and not in proper condition, I try near another chair for charge but there was same problem. I am written this all as a feedback. Not complaining.
Thanks....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Maharashtra State Road Transport Corporation [Msrtc] — bus arrival timing

 kaustubh pethe on Aug 25, 2018
I had done a booking for mumbai bus (Semi luxury) at 7:30 am from wakad and the bus was not available on the stop on time (That is at 7:30). Still i waited there for 1 hr and yet no sign of the bus.
Even there are lots of problems for tracking the bus that u booked for. As there is no bus number printed on the ticket. Most pf the time this happens and passenger ends up in a heart break and has to board another bus inspite that he/she has reservation in an msrtc bus.
Please improve on the use of technology and add features like tracking a msrtc bus or at least giving a notification...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — regarding reservations from msrtc application

 Sagar Gahiwal on Aug 24, 2018
Hello team,

We are facing error while transaction for reservation, i think in my career it is worst scenario of bus booking was still remains same

As i shame on the services which is providing as unsuccessful, error technical challenges while open application or while doing payment.

Even though msrtc still not going cashless while physical booking.

There is no. Option. Working of card payment, netbanking,

Worst and worst thing that there is no option of upi.

No one pick up the phone if i call for assistance...
Complaint comments  Read comments Complaint category Banks

Maharashtra State Road Transport Corporation [Msrtc] — bus not stopping even reservation done

 Narendra Marchettiwar on Aug 24, 2018
Dear sir, i have booked the online ticket from nagpur to adilabad bus schedule time was 12.20 at chatrapati chowk, bus came on time but driver is not stopped at chatrapati chowk stop, so i called to bus depot but they are not given proper solution and they shouting on me like you are doing fool to us.. I want to ask the question are they really sitting for helping comman people. Kindly take the action or give me any officer number so that i can refund my money... Please reply me asap...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus not taking stop in between the route..

 aavesha5 on Aug 23, 2018
The bus driver was refused to take the passengers from stop in between the whole journey or route. It is daily problem faced by lots of passengers beacause of this bus conductors and driver refused to take passengers. Bus has number mh14bt4078 which is pune - satana bus, which refused to take seats to pimpalgaon baswant the stop in between this route..
The conductor and driver behaves arrogant..
Plz solve as soon as possible.....
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus did not stopped at by pass darwha

 Pyarelal Bhagwat on Aug 21, 2018
I was going to darwha to yavatmal and was standing on bypass for bus . A bus came parbhani Nagpur at 3.00 pm (15.00 hrs ) tried to stop but driver did not stopped l saw there were very few passenger's in bus, next came aurangabad nagpur at 15.05 hrs it also did not stopped vere few passengers were in bus lately parbhani. Nagpur came which stopped ( ticket as proof uploaded ) why the drivers did not stopped are they blind or careless for passengers...
Complaint comments  Read comments Complaint category Other

Maharashtra State Road Transport Corporation [Msrtc] — stops taken by busses on hotels

 Om Chintawar on Aug 21, 2018
I found that busses were stop for food on specific stop and the hotels were charged much more than normal, and passengers don't have options other than to pay because there where no other hotels. Please do something because msrtc is probably the best for lower economy and poor people and this high rate breakfast will hart there budget.
Don't know this complaint will going to attend or not but who so ever read this please think about the poor passengers who avoid food and travel due to high rate......
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — monthly passes

 Ubaid Kazi on Aug 20, 2018
Why don't you provide student passes for management students we are students too we are not earning yet, me & my frnd daily travel from dapoli to chiplun its about 65 kms, the man at office first told that you should bring an authority letter of government that your college is authorized, & when i bought that documents he told that we can't provide you passes, for what purposes is government for thier should be at least age restrictions iam not saying that everyone management student doesn't earns but there is a requirement of such terms & conditions regarding monthly passes for management students...
Complaint comments  Read comments Complaint category Institutes

Maharashtra State Road Transport Corporation [Msrtc] — msrtc bus cancellation

 medical information for you on Aug 20, 2018
I booked shivshahi ticket from aurangabad to bhusaval on 18/8/2018 from redbus.. Received message of confirmation of ticket. I reached at bus stand early morning at 7.45 am but bus was cancelled and no information or announcement regarding bus cancellation.. So disappointing as i also booked ticket from bhusaval to bhopal via train.. I missed train due to iresponsible behavior of msrtc and redbus.....
Complaint comments  Read comments Complaint category Government Organizations

Maharashtra State Road Transport Corporation [Msrtc] — excessive delay by state government bus shivshai

 Tushar Chopawar on Aug 20, 2018
Myself tushar chopawar.
Traveling from aurangabad to mumbai dated 19 august 2018.
By shivshahi by msrtc, maharashtra..

Scheduled time of bus from aurangabad to mumbai was
10.51pm
Bus started itself from boarding at 11.30pm..

Arrival time was 6.30am.
It dropped me at 10.30am.

On the way driver and conductor halted many times to fill the vacant seats..
On the way the bus driver decided to halt at private restaurant for 1 hour.. I don't know for what reason......
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bus halt at food mall expressway for more than 45 mins

 Rupesh Gundecha on Aug 19, 2018
Mh14gu_0228

This bus i had boarded panvel upto pune.
Bus reached foodmall at 0815hrs. Yet at 0855am bus is at foodmall coz they halted at 2 foodmall side by side... I had paid 190rs instead of normal fare of 150rs...

So that i can reach on time and comfertably...

I will raise matter on social flatform and to mr divakar rawte...

Rupesh gundecha
[protected]...
Complaint comments  Read comments Complaint category Airlines

Maharashtra State Road Transport Corporation [Msrtc] — bus frequency

 Akshay kulakrni on Aug 18, 2018
Hi, iam college student from satara district, karad tahsil. There are only few no of buses from destination-rethre factory to karad. I requested to you give more bus facility. There is only one bus at morning 8 am. But the general time of many school nd colleges is 11 am so, if student miss that bus the problem occurs. So many students are troubled due to such situation. Please help the students from my area....
Complaint comments  Read comments Complaint category Education

Maharashtra State Road Transport Corporation [Msrtc] — 6.25 zale tari alibag gadi nahi aali hajun kon jawab denar pan nahi khopat depo la

 Jamubha on Aug 18, 2018
ठाणे खोपट डेपो मधुन सकाळी 6ला सुटणारी अलिबाग ठाणे गाडी आज 6.25 डेपो वरून सोडली गेली, ज्या गाडी चा टाईम 6.00 चा आहे, सतत सार्ख्या या रूटच्या गाड्या लेट असतात, प्रत्येक वेळी वेगवेगल्या कारण दिला जाते ड्रायवर कंडकटर कडुन, डेपोला चोकसी विन्डो...
Complaint comments  Read comments Complaint category Travel & Vacations

Maharashtra State Road Transport Corporation [Msrtc] — in case of very least availability of buses from ahmednagar to shevgaon maliwada bus stand

 Dharmatma Nageshnath on Aug 17, 2018
Dear sir/mam,
I am an responsible citizen of our country
As i study in ahmednagar n stay in shevgaon
I m traveling from last 2years n i m very sorry to inform or let u knw tht there are only 30% buses which is so shameful
I kindly request u to provide as much as buses for shevgaon! As compare to pathardi shevgaon is nthing for depo
They r just running by there own way
We hope to see a result soon n take a strict action...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — osmanabad bus condition

 Dipchoure on Aug 17, 2018
Respect sir,
I'm from osmanabad, my 1st choice traveling by msrtc bus at any trip.
But mah. Gov. Celebrate his anniversary but other side condition of bus still as not change.
One site msrtc increase his ticket rate but passengers face many problems in rainy season one short example sent with this.
This is BAMANI TO OSMANABAD BUS DAILY TRIP BUS.
MH-07 C7233 FROM DATE[protected] TO 17-08-18 MAY BE CONTINUE.
Please my request take some action our passengers face many problems.
Thanking you...

Yours faithfully
One common man...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — departure of shivshahi

 Ajinkya Bile on Aug 13, 2018
Shivshahi bus is not departing from ratnagiri to kolhapur on time and is also been cancelled without previour and further announcement even if seat is reserved. There are number of passenger who are willing to travel by shivshahi in this route. Shivshahi is not on scheduled. Inconvenience is caused to students and also officers. Please look after this issue. Keep updating....
Complaint comments  Read comments [1]Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — shivshahi service from pune to kolhapur

 shree8068 on Aug 13, 2018
12.08.2018, booked shivshahi bus from pune to kolhapur @6.30 am.
The bus never leaves on time, left swargate@6.55 am.
Bus reached katraj and driver says the gear box has some issues and we were stuck till 8.30am @katraj till the new bus arrives.
When tried contacting the office @swargate, no proper response provided.
There was no proper communication provided to driver and sent the faulty bus for transport and the mechanics at katraj depo were not able to understand the fault it seems..
Thank you msrtc shivshahi bus service to ruin my day and trip. Very bad service!!...
Complaint comments  Read comments Complaint category Public Transportation

Maharashtra State Road Transport Corporation [Msrtc] — bad services shivshahi

 Santosh Gilbile on Aug 11, 2018
जर आपण ऑनलाइन बुकिंग करतो तर auto seat selection मध्ये तुम्ही संपूर्ण गाडी रिकामी असताना 42, 43 अश्या सीट देतां ही सरळ फसवणूक आहे.दी.11.08.18।।मॉर्निंग 7.ची कल्याण ते tarakpur बस शिवशाही7 ची बस 8 वाजता निघते वेळेची किंमत नाही आहे.. Krupaya laksh dyave yogya ti karyvahi karavi.ह्या अश्या लोकांमुळे...
Complaint comments  Read comments [1]Complaint category Other

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