| Address: Kolkata, West Bengal, 700120 |
Good evening sir
1. My name is wing commander Mayank Paliwal. i am posted to Barrackpore, Kolkata. After reviewing your company vehicle Mahindra XUV 500, I finally decided to go for your vehicle in Dec 2018. I actually wanted to buy XUV w 9 model. However, when I contacted to your company authorized dealer (Mr Gautam) of ‘Mohan Motors, Kolkata' on 26 Dec 18, he told me that he has an offer for me. Since it was yearend and he has to finish his stock of Mahindra 2018 XUV lying with him, he offered me to give XUV 500 AT (O) in is kind of heavy discounts are generally not offered by Mahindra. However, with lots of assurance from his side, Mr Gautam convinced me to book that vehicle.
2. Even at the time of booking I confirmed that state of vehicle as not being damaged, or an internal issues or a test drive vehicle. I was categorically being convinced that none of the above mentioned issues exists with the vehicle; however, since the vehicle is standing in Mohan Motors’s yard since Apr 18, they are offering me discount. In order to materialize this discount through canteen stores department of Indian Armed Forces process, I was told to book and pay for XUV 500 w 11 AT (O) through Canteen Stores Department (CSD). I was told that the balance of payment between model w9 and w 11 AT (O) would be reimbursed to me in form of cheque at the time of delivery. I like a simple defense officer, not aware about frauds done by company like your’s (sorry but this is the fact), booked vehicle accordingly and paid in full (Rs 1701798/-) on 28 Dec 18. However, rights from word go, I insisted to see the vehicle prior to paying money at CSD. However, the agent of mohan motors (Mr Gautam) kept on giving me false commitments and somehow managed to get me make payment without seeing the vehicle.
3. On 31 Dec 18, when I went to take delivery of vehicle, to my surprise I found the vehicle offered to me has already run 2480 kms!! The external state of vehicle was also seen to be of a used vehicle (Photo attached). When I pressurized the company MD, Mr. Pinaki Hore, he subsequently agreed that it was a test drive vehicle. When I decided to take the matter to police, consumer from his office and offered my apologies for this daring fraud which they attempted on me. Subsequently, he agreed to give me a new vehicle with existing discount and additional Rs 10, 00, 00/- as a compensation for said attempted fraud. He also gave me the entire commitment in writing and promised to give me a new vehicle at or before 31 Jan 19. Since I was out on 31 dec 18 to take the delivery of vehicle, I had already made insurance of this test driven vehicle’s engine and chassis no. the same day. Now I am struggling to get that insurance also cancelled and my Rs 57000/- are stuck with insurance of this vehicle which Mohan Motors promised to deliver me on 31 Dec 18 !!! While this entire episode was taking place, I have also spoken to regional manager of Mahindra motors; Mr Subesh Mukherjee. He gave me a personal commitment to oversee the rest of delivery case personally and promised me that balance of deal would go without any incident. On his persuasive attitude and written commitment from Pradip Bajaj, I agreed to wait for a month for new vehicle delivery. This entire episode had shaken me up and given me lots of disappointments.
4. However, since 31 Jan 19, whenever i am trying to contact Mohan Motors MD, Pradip Bajaj or his GM, Mr. Pinaki Hore, they are avoiding my calls. On few incidents, when calls got connected, they showed their inability to deliver my vehicle due financial constraints their company is facing. They have asked me to do whatever I can do. I am also in touch with Mahindra Regional manager, Mr. Subesh Mukharjee, who is telling me that Mohan motors have gone bonkers and lots of payment from Mohan Motors is also due for Mahindra also. He said that delivery of new vehicles from Mahindra to Mohan Motors has stopped. However, he is trying to resolve my dispute and trying to get my vehicle delivered. As per him, my vehicle has already come to Kolkata and lying with some other dealer (Shree Motors). Now he is trying to convince Mr. Pradip Bajaj of Mohan Motors to collect that vehicle from Shree Motors and deliver it to me. However, all his attempts from past 15 days have failed and my agony is still unsorted.
5. At this juncture, I failed to understand the ethos and values which you must have imbibed in your company staff and dealers. Even after attempting a pure fraud, they have the audacity of making a me run around like gizmos for a vehicle which I have already paid in full in advance from my hard earned money. I would like to tell you that I had taken a loan for purchase of this vehicle. The installments of same are already on. Now bank is asking me to submit documents of new vehicle which I don’t have to submit. Now they are liable to charge me higher interest rates if I fail to provide them with documents.
7. To substantiate my point I am attaching photo graph of my purchase order, letter of conviction from Mr. Pradip Bajaj. I am also attaching call records between me, Mr. Gautam, Mr. Subesh and Mr. Pinaki Hore. After, listening to them my case would become crystal clear to you.
6. Throughout my life, I have lived with proud and honesty. My organizational culture has taught me to believe on others; honesty and pride. But unfortunately dealer like Mohan Motors have given me one more reason to believe as to why we fail to progress as a country. I as a serving soldier of this country earnestly demand your prompt intervention in this matter and demand you help to get me out of this unethical situation which your company have put me into. If I fail to receive re-addressal of my grievances from your side also, I would be moving on to consumer court, media and police within three days,
Hoping got your prompt reply
Yours sincerely
Wing Commander Mayank Paliwal
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Mahindra And Mahindra customer support has been notified about the posted complaint.
