Mahindra And Mahindra Complaints & Reviews

To,
Mahindra automobiles
Concept mahindra (Lajpat nagar) invoice nos - inv16j001549
New delhi
To whom so ever it is concerned
Subject- delivery of defective vehicle

I chinki gutam was an aspiring customer of mahindra xuv500. My dreams were broken when the reality came in.
On 5/3/2016, i chinki gautam booked xuv 500 w8 (2.2) model at koncept mahindra showroom in lajpat nagar. I paid booking amount of rs 20, 000 through cheque.
On 8/3/2016 i paid whole amount of the car i.E approx. 14.5lacs as decided to the koncept mahindra through obc bank d.D. Billing was done on 8/3/2016.
On 10/3/2016 vehicle was delivered around 5 pm. During the period between 5th march & 9th march i was in continuous conversation with siddarth (Sales executive), being a customer i reminded him many times to get vehicle checked as it was parked from last 3 months. He said that it’s our call & responsibility to get it checked before delivery. You don’t have to worry.
Once the car was delivered & we just reached 1km far from the showroom, we realized that the middel row ac was not working & also there was sound in ac. We came back only after 5mins to the showroom after the delivery of the vehicle for getting it checked. 3 person came in siddarth ashok & some other guy to check the ac & accepted that there was a problem with the ac. At that time siddarth tried to convince that it was not a major issue. It can be solved anyday.
Later after driving for more 20 km’s a humming sound started coming in from the front side perhaps from the engine or suspension. Ac also started making whistle kind of sound which was very disturbing & was loud at point of time.
Reminding you again it was not even 2 hours that i started experiencing the default in the vehicle. Next day morning i.E 11/3/2016 i called siddarth around 11am regarding the problem, than i came to service station of koncept mahindra near badarpur.
After 2 test drive of the same vehicle checked by technicians i was not satisfied as the problem remained the same but still the technicians were trying to convince me that these sounds were normal & are common in all other xuv models. I had to insist to check other xuv parked there & in that xuv i didn’t experience any other sound or the problems i have faced in the xuv delivered to me.
They changed axle of my car to remove front humming sound. They opened the whole car from inside. Still the technicians were not able to figure out the problems. I paid almost 15 lacs on 10/3/2016 around 5pm & on 11/3/2016 at 1pm disappointedly i was at the service station & was getting new axle in the car & still the problem of ac was not detected. I hardly completed 50kms.


Manager mr gaurav shared with me that the model delivered to me have gone through the inspection test on 7/3/2016, it was clear from his statement that how carelessly mahindra technicians have done the test & sold the defective vehicle.
From above stated statement i personally feel that everyone was involved from the sales executive to the manager & other staff, everyone was involved in planning of selling a defective car. I have been trapped & it is the clear case of “fraud” or “420” & koncept mahindra cheated me by selling this defective vehicle.
If koncept mahindra staff would have been sincere in checking the car before delivery i would not have suffered from emotional, physical & financial loss. I have been mentally tortured.
I would like to bring this in your kind notice that i understand if the car would have completed at least 1000 or 2000 kms & than i would have experienced some problem it was acceptable that the technical error have been arise, & that part didn’t completed its expected life cycle.
But in my case it was not like that. The vehicle was never used & without using the vehicle’s parts were defective. The vehicle couldn’t able complete 200kms & was not able survive even for 12 hours on road after delivery.
Note: if we use any technical product & during the course of its usage or running, if it gets failed that we can say that it’s technical error or failure of the product or part.
In this case product was not used at all, it was faulty or failure without any usage. It’s was from back end & there was manufacturing defect or testing failure from mahindra’s end or dealer end.
Mahindra should check & test the product than delivery should be done. After taking delivery i was the one who is telling the problems in car without even using it for 10 mins.
You should solve the issue at your own cost after testing the product, not at customer cost after delivering the vehicle. Above all vehicle was not used, it was manufactured wrong which we called manufacturing defect not the fault or error which comes in course o[censored]sing it.

I feel cheated by the dealer koncept automobiles & will not tolerate the loss of mental peace & financial loss of 15lacs. I request you to refund my money back as i no more trust mahindra & its product.

Thanking you
Chinki guatam[protected]
Customer id: c[protected]
Vehicle id : may1yu2hhuf6k14298

I had bought thar in month of september from silver jubilee motors pune where the dealer's accessories section accessories were purchased and i decided to go for a hard top. My experience was horrible and never expected this from mahindra and it's dealer. The hard top didn't have proper finishing with internal leakages even my original body colour was damaged after that it was promised to me that the hard top will be replaced upto my satisfaction or my amount of rs.1.00 lakh will be refunded. But again i was fooled the top was just coloured and vehicle delivered to me. I am really disappointed with mahindra which lack professionalism and don't value customers money . Hopefully my problem is resolved or i need to take some legal action

Date of incident :- 4-Mar-16, Client No:- C[protected], Name: Desai Brothers ltd, While purchasing only guanine parts from dealer they had charged labor charge on the name of co.'s norms, As our Mahindra Genio was not in condition to reach at service station, At the time of purchase we had opposed it but they had refused it & after that we are not getting satisfactory reply from them,

I have booked a xuv500 w8 on feb in patwa moter and they are not giving propre response and not giving the car i have paid all the money and they are not giving the car everytime they r giving excuse

From 27 January 2016 my mahindra TUV 300 T8 (GJ 23BD 0442) i give to M M Vahora Service center Anand 388001 for my car's damage repairing but steel my car is not repair and give me reason for this " some part is not available hear" and they are not complete repairing of my car. my car steel in showroom for last 1.5 month.
i can not earn money without my car i am in big trouble please solve my problem as soon as possible.
Thanks.

My consignment has been booked thru' XPS vide DWB no.[protected] Dtd 03.03.2016 from NOIDA UP TO RUDRAPUR UTTRAKHAND. Normally they committ to deliver within 3-4 days but till today (09.03.2016) my material is not delivered, even i am not getting any propor response from thier side.

This is not for the first time i am facing this problem. This is for third time i am facing the late delivery problem.

Even the concern persons are not giving propor reply.

kindly look into this matter and arrange to deliver the material by tomorrow.

To, Date[protected]
General Manager
Patwa Abhikaran
Ratlam(M.P.)

Subject:- Regarding delay in registration of Mahindra four-wheeler.
Dear sir,
I want to bring a problem to your knowledge that—
1. I the undersigned purchased a Mahindra T.U.V. 06 +from Ratlam show-room on[protected]. Company sales representative Mr. Manish assured me to send reg. no. of the vehicle with-in 20 days on my address, but it is still awaited. In between I reminded for several times to him. On 18.01.2016 he sent me S.M.S. of reg. no., M.P. 09 C.A. 7126, which was not correct.I searched on internet and came to know that the no. was reg. in the name of a woman named Mrs. Nirmala Choudhary of Indore .In between I ordered for no. plate, which casted Rs.1500 to me. Whenever I enquired with your representative he never gave me satisfactory reply. I have all records of this matter with me.
2. I request you that if I do not get correct reg. no. and the expenses so occured within three days on my address, I will be sorry to reg. a case of lack of service in competent court and, for this you will be liable.
( Adv. Mushfiq Nagori )
Mob. No. [protected]

As I got the delivery of the car, I had hardly driven the car for 3 to 5 km I started facing problem in Transmission, especially on fifth gear, which I brought to the notice of the dealer. They asked me to bring the car next day, at end of the day they did not find anything I got the car back. Like this I took the car to the dealer's workshop for 4 times.

Finally on Monday 7th 2016 I again took the car to the workshop after two days they told me the transmission has to be changed.

When I have given Upfront Money and booked a brand New vehicle. Why should a new vehicle need repairs like change of transmission, rather than changing parts I am eligible for a complete replacement of the vehicle. As these is a manufacturing defect.

Even in insurance they charged me five to six thousand more which they say I will be refunded, why charge more in the first place.

Now my complaint is I have obliged with whatever the dealer HS said, I need a brand new vehicle without any problems.

At this rate I would not recommend anyone to buy KUV 100

Reference to the subject! I wood like to request you to kindly exchange our commercial vehicle GENU 2012 model, we are trying hard to buy two new pikup boleros by exchange our one old GENU, kindly help us? the office executive are not dealing with the proper way from 15 February 2016. Till now 9th of March 2016, thank you in advance for your kind attention and confirmation. Kind regards rajeev kumar malik. The vehicle details are. UK11CA0365.

The parcel was despatched from pune vide docket no. D26613932 dt 23 Feb 16.the parcel not yet received yet.It was despatched from Pune to Agra.Request Delever at the earliest.

Respected sir,
With due respect to inform you that i m umesh senapati my customer id is c13a539562 my vehicle chassis no. Is c5m20021 model bolero slx 2wd 7 seater ac n ps bs3. Sir i repaired my vehicle at smart motors pvt. Ltd. Ramnagar silchar tin no. [protected] w.E.F[protected] dated on[protected] bill no. Rbc16a002065 bill amount rs. 97044/-.
After 70 days again my vehicle was brake down due to starting problem after that we shifted the vehicle at smart motors pvt. Ltd. Dated on 25/01/2016 after 45 days they inform me that the vehicle was brake down due to diesel injector failure due to duplicate fuel filter cartridge but i donot change the fuel filter after repaired on 31/10/2015 so they inform me that i will not get the warrenty of injector that they had provide me during repairing on 31/10/2015. So sir please kindly take a necessary action as early as possible.
Thanking you
Umesh senapati

I have purchaced scorpip hr 26 ck 0974 frm sterling motots gurgaon in oct 14 about 1.5 year back .Shockers are damaged in this small period. There may be manufacturing defect. As this is commited by you that this is ruff & tuff veh . Then why this is damaged. This should be covered in warrenty.Why coustmor should pay for this.Pl look into.Refund my amount
regards
pardeep kr sharma
[protected]

My name is Srinivasa Rao from Vizag and purchased a new TUV 300 T8 on my daughters name T.Srujana.

I purchased a new TUV300 T8 vehicle from Automotive Manufacturers on this Saturday i.e 05 March 2016. I was so exited while purchasing the new suv, however it all went down, when it developed a battery complaint on Sunday night i.e on 06 March 2016. The battery lamp in the dash board continuously glowing. After some time the car did not start. Then I remembered one of my colleague telling me that we can not trust the Mahindra Engines. This is my first car from Mahindra. I am using the car since 1988 and purchased different company cars like Fiat, Ambassador, Maruthi etc. never ever faced this problem. I wanted to ask one question. Do you people really check the quality before it sends to your dealers. If yes why this problem. Just ran for 300 km and car broke down, Spending one million rupees to face such problems. It is definitely not acceptable. I am going to approach the consumer court.

Dear concern
In my Mahindra tuv 300 t8 engine oil is always leaking & I have visited 4 times to your service center Astro Mahindra Jammu but issue had not been resolved yet . Now I am fed up .
There are many problems in your car.
At least I have visited 10 times in 2 months to resolve them . I don't have so much time that I will go daily to service center, and I have buy a new car & have spend rupees in lakhs for my comfort but I am unable to out side city in this car .
Please try to resolve my problem permanently .

Regards
Dr. Vabhaw

Hello Mr Mahindra, I am Scorpio owner and suffering a lot from last 5 months given my car many times to Bangalore Service center, bhopal service center, Jabalpur service center and those guys are not working properly. I am tavelling a lot Bangalore to jabalpur to bhopal to indore to ahemdabad and back and suffered a lot because of Scorpio. I need your help you guys are not helping me at all. Mr Pralad Kulkurni from Karnataka and Mr. Akhil tried to help me but still I am suffering a lot I am standing on the road for many hours waiting for your On Road support. need replacement of this car. I suffered a lot in last 3 year I tweet you few years back as well but you never gave mee any proper solution. why You are not helping me Mr. Mahindra

My wife Bhavna Seth Ranjan purchased a Scorpio on 18 October 2010. At that time, she was handed two sets of centralised locking remote controls. At that time, she did not check if both sets complied to the same car. It is recently (and commendably) that one remote (attached to key no 1608) started malfunctioning and the other remote was taken out to open the car. To her horror, she noticed that the second set was not working as it had a different key number(0749) attached.
Since the error is on the part of Mahindra distributor, I want that the second remote set of original key be provided.
I also want that the entire system be examined as to how she landed up with keys of another car. This is dangerous and I suspect some intened foul play which could not materialise as we live in high security zone.
Please attend at the earliest.
Amitav Ranjan
Deputy Editor, The Indian Express.
[protected]

I want to bring to your notice the inefficiencies and carelessness on part of your dealers.The dealer in question is koncept automobiles, lajpat nagar.
Let me give you the background of this problem.On 1/1/16, i had bought atuv300 t4+ from your above named dealer under hypothetication of indian overseas bank, sector 44 apparel house gurgaon,
The dealer on their part of carelessness apparently wrongly mentioned the name of the bank on the vehicle details with the rto as indian overseas bank, new delhi 110001 instead of indian overseas bank, sector 44, apparel house gurgaon.The vehicle details with wrong bank is attached herewith.
This carelessness happened despite the fact that i had given the dealer the form 34 isssued by my bank as attached which clearly mentions the correct bank name.
Since the time i recieved the registration copy in jan, i have been asking koncept to get this rectified and i have been only getting verbal assurances from some rajesh in the registration department since feb 10th,
He told me that he will get the work on 13/2, then on 13/2 he again told me that it will be done on 20/2 and again on 20/2, i was told that it would be done on 27/2.Finally he told me on 27/2 that it will be done on 29/2 which again never happened.

I have booked TUV 300 T8 Orange color from Global Gallery Thane on 15th Feb
2016.I have paid the entire amount and was told you will get the car in 1 week. Till date i have not got confirmed answer for delivery. My booking id no. 10605614.
I am really disappointed with the customer service Mahindra has. if not give me the entire money refund.

I have booked KUV100 before launching in the month Dec 2015 and paid Rs. 10000 as advance. I was told that if I book it advance the car will be delivered in one week. They asked me to finalise the car variant and color and to inform the same by e-mail. 01 Feb 2016 I have send an e mail about my choice. Till 13th Feb no Correspondence or no phone calls received from Anantcars. Since it is 5 days more than their stipulated time, they did not make any calls regarding delivery, this brings home their service and prompt action. So I cancelled the order and and asked for Refund.

Bank details are given by e-mail on 19 Feb 2016. Received reply saying that It is in cancellation process. I am still waiting for my Refund.

I am searching for the fan of radiator for my Quanto C4 from last 3 months, but it is not available with your dealer in Guwahati. Please help.