MakeMyTrip India Complaints & Reviews

Hi,

For the subject booking ID, Host was not allowed us to checkin, he was claiming like he is not taking any booking from make my trip.

I already paid the amount and tavelled a lot to reach here. we were in the streat in the unknown place.
MMT such a reputed app, we were not able to contact custmer care and nobody was there to help us.

We trusted you a lot.Kindly respond ASAP ad do the needful.

Regards,
Sibi Raj RV
[protected]

I booked a ticket from New Delhi ( Anand Vihar Terminal railway station) to Bhubaneswar. It was show that the payment was failed, but the money got deducted from the bank account. And no ticket is reflecting in the my trip option.

We did a hotel Booking from Make my trip, April 2020 was completely lock down
Hotel as refund to make my trip but they are not refunding us and excuse us all the time

I had booked 2 tickets to Japan (booking ID NN[protected].

"Your payment gateway has declined the refund initiated due to technical issues"
- This shows up on the page.

Have submitted bank details multiple times. Have tried emailing/calling - nothing. No response whatsoever.

I need help in understanding what are the legal steps I can take to get my money back or resolving this and receiving my money with interest.

I booked a room in this hotel in Goa through MakemyTrip app.

Booking Id: NH[protected]

The hotel was different than what was shown in the pictures.

The entire hotel was dirty, the lobby and rooms were smelling of bidis and pee.

I did not check in the hotel and called MMT cuatomer care to cancel and refund.

I entered all the details for booking i also made the payment but the app showed transaction failed but the money got deducted from my account, and when i wished to raise concern it showed me failed to raise concern.

11.09.2021: Booked tkt delhi - mumbai / completed docs for boarding pass and covid clearance - Reply received that Boarding pass etc. will be sent on WA and my email ID.
Nothing has been received till now 13.09.2021. No Cust. care personal available since 12.09.2021.
[protected]
Booking id: NF[protected]
PNR:UPD1SA
Delhi - Mumbai
14.09.2021 / 6E-171
[protected]
Please send Boarding pass etc to my Rgistered Mobile: [protected] and email ID: [protected]@gmail.com

My MakeMy Trip flight has been cancelled in 13 Feb 2021 and we had a discussion with customer support and they told me my money will refund in coming July2021 but still I did not receive my refund money.

Please find required details for your reference.
Name - Roshni Pathak
Booking ID NN[protected]
Phone No : +91 [protected]/+91-[protected]
Refund amount: 18, 273

[protected]
MakeMy Trip Contact details
MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002, India
Contact details -
[protected]
[protected]
[protected]

I tried booking tickets from https://www.makemytrip.com/ using UPI on 12 September 2021. I got a request. Money was deducted but the website did not update and therefore the ticket was not confirmed.

Please refund the amount. Please suggest your email ID where I can share my scanned copies.

My email ID is - [protected]@gmail.com

I am regularly fighting since a month to get back my airfare difference amount which indigo airlines has already paid MMT. It says they have refunded amount on 2nd Aug 2021.more than a month till datw there is no amount received of Rs.700 and Rs.1029 as a cashback scheme. I shared all my relevant statements with them. Still they are unable to figure it out where that money has been. Such a sick and unprofessional, lack of knowledge customer support. Moreover they are managing to call and say money has already been refunded in august..but where that money is?????.

This is to inform you that by mistake i have booked same booking twice due to on 1st booking amount was deducted but booking was not successful . So i have tried once aging and i faced the same issue.But after 10-15min i have got booking ids for both bookings.
By One of them i have checked hotel for one ID and its of course no one can check-in on both the rooms. So i tried to request then to give me a refund but i am not able to contact, MMT, also i discussed the issue with hotel guys, they told me to ask MMT for that.Also i faced financial issue.

i need my money back.Which MMT guys are not refunding.

I paid Rs 9, 633 for booking my flight from Make my trip . Although the transaction has been completed and money been deducted .I haven't receive any confirmation message or any information regarding my booking and ticket.

We are Requested to many times and also contact with helpline support care. but our payment not refund in our account.

We booked a ticket from Amritsar to Kolkata on dated 23-June-2020
Booking ID-NF[protected]

Hello, service team...

I just had booked a ticket for Port Blair from Chennai through Make my trip application and after the payment went through it was showing your booking is almost done, the amount has been deducted from my account but I haven't got any ticket...
Plz kindly get back to me

Hello, service team...

I just had booked a ticket for Port Blair from Chennai through Make my trip application and after the payment went through it was showing your booking is almost done, the amount has been deducted from my account but I haven't got any ticket...

I would like to inform you that i was booking a hotel room (Vedic Stay Haridwar in Haridwar) for the period of 2 days (checkin :- 25/09/21 checkout :-27/09/21) on 09/09/21 from MMT app and made a payment of Rs 732 via MobiKwik American Express Card against Transaction Id :[protected]. After the payment the MMT doesn't show any bookings. I want refund for the same and should be credited back to the original source.

Further details are
Email Id :- [protected]@gmail.com
Contact no:- [protected]
Transaction date :- 09.09.2021
Amount:- 732
Transaction ID as per Mobikwik:[protected].

Kindly consider my request and provide me the refund as soon as possible.

Ref [protected]@hotmail.com MMT Booking NN[protected] Ticket No[protected].
Tickets booked for Indian Passport holder, Student with F1 Visa through MMT for Virgin Atlantic flight for US.
When trying contacting Airline for Extra Baggage Allowance - FIRST of all I had to wait for 1long hour to speak to them on call - THEN the Airline said you are not eligible to travel as its via / layover at London, UK. Airline said you should have booked to Delta Airline WebSite also its MMT's mistake. They also dropped a mail and said since we have an contract we cannot reveal anything vital so only contact MMT for any further Questions.
I got confused and called MMT - MMT said confirm with US Embassy/Consulate, we are not aware of any such fact.
I tried contacting US Embassy - They said to contact UK Embassy/Consulate.
I tried mailing and contacting UK Embassy - They say you contact Airline.
So I thought to directly visit Airline office and confirm, I check on Google and found they are open till 5pm, I moved and reached there by 4pm, but Airline staff werent there and someone said they shall reach here after 7.30pm, and we thought of waiting and They arrived by 11.pm but met us at 11.50pm and that too for 2min and said we cannot do anything you contact MMT.
And the good thing is you cannot contact MMT - When you call MMT they have fix set of menu, wherein you cannot speak to customer service executive. When you mail they send automated response stating contact via app or webpage. And webpage Bot is same like preset answer. SO OVERALL No one to hear our Plea.
Then my Next though was to cancel the tickets and book another NOW the NEW STORY starts - Earlier when I booked It was like per ticket around 12200/- ie 24400/- for 2tickets shall be deducted and now its saying Your refund amount as Rs.10700/-approx for both the tickets. My actual Ticket cost was 71990/-
I Finally Pray to MMT to issue me Alternate Ticket cost of Rs.112729/-

Make my trip service //[protected]. have paid the Rs 280000 in Jan 2020 and my journey date is 4 arpil 2020 but due to Covid 19 pendemic my booking is cancelled by Make my trip company

MakeMyTrip//[protected]//C.u.s.t.o.m.e.r C.a.r.e N.u.m.b.e.r //[protected]/[protected]// call me problem solve 24 hours available .contact number.call me problem solve 24 hours available...

Sir
With lot of pain I am writing this . I booked up and down Bangalore to Kolkata and Kolkata to Bangalore On 5th September 2021 the PNR is BLR to CCU —— OQV1HH
CCU to BLR —— QQEL7X but immediately I contacted your people asked her about cancellation because I want to rebook the tickets with refundable on cancellation option she assured that refund amount will be 7500/ if the cancellation done today- I believed her and requested her to cancel but to my surprise only 2096/- refund amount processed very bad why keeping such staff giving wrong information please recheck and kindly refund the full amount as assured by you Rs7500/-
Thanking you
With regards
Lalitha R N
[protected]