MakeMyTrip India Complaints & Reviews

Dear Sir/ Madam, i am Ganesh Babu.A from Tiruchirappalli, Tamilnadu, my login ID is [protected]@gmail.com, and my mobile number is [protected]. Yesterday (01.10.2021) i try to book flight ticket from Madurai to Mumbai, the amount Rs, 8016/- is debited from my account, but the ticket processing is failed, so i request you to refund my amount, here i attach the screen shot for your references.

VYUDZZ

Dear Team.

Good Afternoon..

I'm trying from last 2 days for just one to postpone from 6th to 7th Oct...any flights which is cheaper
...
Dubai to Riyadh..
Booking ID: MN2B4YML5TSQHNP47318
PNR : VYUDZZ

PLEASE DO THE NEEDFULL ...

FROM morning, I hv tried more than 8 numbers... through my log in... sayd technical issue call call center...many numbers are not working...

Spoke to mr. Uttej reddy, who handles agents booking... yesterday he responded and said it will be done shortly... but till now no response...

Now he is not picking my calll... dont know the reason...

Not fare...

Regards
Patrick George
[protected]@prakruthiholidays.com
[protected]

I tried booking flight tickets from Leh to Delhi amount of (3993 *2) got deducted twice and ticket not booked. This is such a fraud

Hey makemytrip, i just booked two train tickets borivali to vishwamitri through your site and RS. 355.07 has been deducted from my bank a/c but makemytrip not shows transaction. Now please give my refund quick.

Kindly help
Train no. 02927
Ddr kdcy sf spl
Date 02.10.21
IRCTC Id-varu23

I have made a round trip flight booking from Kochi to Maldives through makemytrip. One flight was spicejet and the other was indigo. The spicejet flight for cancelled by airlines. When I tried for refund initiation my return flight also got cancelled by makemytrip.

Kindly help

Dear Customer Regitration Form/ MMT Team

I have made booking for the varanasi trip on 1st Oct 2021 via Go Flight G8 404 scheduled at 6:00 AM. but, without any call, you have rescheduled at 17:30. This is cheating, i booked early morning flight to attend medical workshop on ventilation. This is so wrong, what would i do after even over.
I reached at 4: 00 AM at airport, then it being told to me it is cancelled and rescheduled at 17:30.
Without any option, I have to cancel the flight and book another flight. In refund I am getting only 1889 INR and this is not even my fault. Please return my complete amount.
Regards
Apeksha Jain
[protected]@gmail.com

Hey makemytrip, i just booked two bus tickets to manali through your app and RS. 2979 has been deducted from my bank a/c but makemytrip shows transaction failed..Now please give my refund quick.

My payment debited from bank account for Rs. 4906. For hotel lemon tree. But room booking message is received. And no email also available.

I have booked the hotel ticket for October 6th 2021 for the amount INR 3, 510. However, it has been debited twice from the account and MMT app is not showing anything on it, and customer care reps are not responding.
Have shared the bank statement, wherein it shows it has been debited twice. I have checked with the HDFC bank, and they have confirmed the amount has been successfully credited to MMT account twice.

Kindly refund the amount debited twice. Awaiting your response.

MMT is not giving back my money nor are they changing the date of my flight travel

I have an email from MakeMyTrip, stating that I can reuse the same amount till 05-Jun-2022.
If you know how to read, then read this.
[protected] Forwarded message[protected]
From: Sumit DasGupta
Date: Wed, 23 Sep 2020, 13:58
Subject: Reference No.[protected] :
To: NISHA MEHTA
Dear Yashodhan,
Greetings from MakemyTrip!
This is with reference to your request regarding the cancellation through web form for Booking ID NN[protected].
As per our telephonic conversation on this number ********0780, no full refund would be possible as per the Airline circular. Also no partial refund would be possible as this is non refundable ticket.
This ticket status in open status and you can do the free date change and travel till 24 months from the original departure date that is till 05-JUN-2022. Also if regarding your new travel date the ticket price would be higher then you need to pay the applicable fare difference. Name change of passengers is not possible.
Your ticket status is now in open status and you can reschedule the ticket by contacting us anytime. You can contact to our customer care number[protected] by calling and selecting the correct option in IVR or you can submit the request for call back from your my trip section by selecting the trip.
Note: Convenience fee, insurance fee(if any), date change fee(if any) and donation(if any) is non refundable.
Hence we are now closing this reference. Please contact us back through phone services if you face any issue with this booking as well as with another booking. We are always here to assist you and we will be more than happy to assist you.
For any further assistance, we are available round the clock on our customer service number[protected]. Calls to this number will be charged as per the tariff plan opted by you from your service provider.
We value you as our customer and look forward to assist you with your travel plans.
Regards,
Sumit DasGupta
MakeMyTrip

I had booked the conclave hotel at hyderabad, Telangana through the official website of make my trip...later on i had cancelled the booking and i have not yet recieved my refund...the amount is INR 17, 126...which is quite a huge amount for me...please look to my issue

On August 8, 2021, I tried booking flight ticket from Mumbai to Bengaluru. My HDFC Bank Card got debited by Rs 2, 961/- but I did not get any ticket. Moreover Makemytrip.com did not provide any link to check the status of failed booking.

Its been over three weeks and I am yet to get the refund. Need response from the Makemytrip.com...

Bigyan Verma

I had booked a hotel through makemytrip app(Hotel The Abode Near Gayatri Lok Apartment Kankhal Haridwar, Uttarakhand 249408, Haridwar). they have not notified that lift is not working and since i am travelling with a patient, it become difficult for me to take any up floors room. In replacement, they are providing us mattress in place of bed to sleep. Since the booking was done for three people and even the size of room was different. The manager was not present their to solve the problem and even the guy there was not willing to help much( As they know that it comes under no cancellation policy). The situation was very unpleasant for us and needless to say we were having a kidney transplant patient with us). They could have tried to help us. At last after finding no help, we leave the hotel. I want you to please look into this matter and do the needful. If you will not provide us any help, then i have to complain to consumer court. Its not about money but the overall experience was very taunting for us.

Issue of Refund for Booking ID- NF[protected]

Hi,
A makemytrip ticket was booked for 20th April from Delhi to Kannur. I cancelled the ticket due to covid reasons. Now its been 6 months and I have not received the refund yet. The E- ticket no is 098-[protected]. The passenger name is Sulochana KN. The Registered email address is [protected]@qburst.com. The PNR no is HQF6R. When I contacted MMT, they told that the delay is from Air India airlines side and they asked me to talk to them. When I contacted Airlines, they told me that I will have to request Makemytrip to send an application from their side to Airlines sales team, then only the refund would be processed. Now when I tried reaching makemytrip customer care, I am not able to reach them since they are disconnecting the call from their side. Anyways its the responsibility of Makemytrip to do me the needful as the ticket is booked through MMT app. I want my refund ASAP. If not, I will be forced to move legally.

Thanks
Reshma
[protected]

I did a payment on 25th sep 2021 from Hyderabad to Mumbai through credit card and the payment got failed but the money got debited from the account and ticket as not been booked. Help me in this.

Worst employees ever, ₹13000 not refunding

Hi yesterday I made a booking from Jaipur to Ajmer train the payment has been deducted from my account but neither the booking has been done neither my payment has been refunded back in my account. When I call customer care it's saying a technical issue since yesterday. Please resolve the matter asap

Hi All,

I made a booking on make my trip on 28/09/2021, Amount got debited for which i have a confirmation message & email from Bank.

However i don't see any bookings in Make my Trip.

Very Pathetic Experience. I am worried about my refund.

I booked a flight today and my account was deducted twice. I'm not able to connect to mtt customer care please look onto this.

Booking ID - NL[protected]

I would like to raise complaint against MakeMyTrip.com (MMT) regarding the wrong selling, professional misconduct, and inconvenience caused during my Kashmir trip between 12-18 September 2021 (Booking ID - NL[protected].

Please take note of the below issues:
- We were charged for 5 and 4 star property rates for inferior properties

- MMT team cancelled our hotel booking on 17 September at Radisson Srinagar. We were not intimated or asked before cancelling the booking. To make matters worse, the MMT team asked us to book the hotel ourselves. Please note, we were two women traveling in Kashmir, with barely working mobile phone network and no internet access. I practically begged someone amongst the Radisson staff to lend us the wi-fi connection. We were stranded in the Radisson lobby for more than two hours. It was not only unprofessional, but also inhuman on part of MMT on-ground team to ask us to book another hotel while we were stranded. A refund of INR 3400 has been processed by MMT for this day. However, I would insist on a complete refund for this day due to the harassment caused to us and the blunder caused by the MMT team.

- the relationship officer assigned to us was highly unprofessional, incompetent and lackadaisical. Despite persistent messaging and escalation of the above issues, she made no effort to resolve them. She was completely indifferent, stopped responding to our texts, and didn't even have the courtesy to inquire about our well-being during or after the trip.

Mentioned below are the concerns with the three hotels.

Radisson Srinagar | 12 - 13 September
- First room allotted to us was dirty. Hair strands were lying on the bathroom floor. Please refer to attached images.

- The upgraded room had a needle-like object lying next to the coffee maker. The WC was badly stained. The bed cover was visibly dirty and stained. Please refer to the attached images.

- In the package, this property was mentioned as 5 star but it did not match the standards.

Country Inn Sonmarg | 13-14 September
- The body lotion was rancid and used. When the hotel staff was informed, he argued that it is supposed to be like this. Please refer to the attached images.

- There was a 2 inch gap below the room door. We could hear the noise from the corridor. Please refer to the attached images.

- There was some problem with the hot and cold water mixer in the washroom. The water was either scalding hot or freezing cold. The hotel staff could not resolve the issue.

- There was no wi-fi in the room.

- In the package, this property was mentioned as 5 star. Is it justified with the above issues?

Grand Mumtaz Gulmarg | 16-17 September
- This looked like an archaic hotel with dilapidated furniture and fittings.

- The room reeked of a terrible incense-like smell. My co-traveller suffers from asthma and got a bad throat infection because of this stay.

- The bathroom was in a terrible state. There was no shower curtain and all the water would collect on the floor. Please refer to the attached images.

- The cupboard and coffee-maker looked filthy and unhygienic. Please refer to the attached images.

- This property is mentioned as 4 star in the package. However, it was badly kept and did not justify the cost or the star rating. MMT should avoid offering this property in the premium package.

I am a MMT Black customer and regularly book holiday packages through the MMT app because of the immense trust I have in the brand and the convenience offered. However, this was the worst trip of my lifetime. I had organised this trip for my friend's birthday and the terrible properties booked for us ruined our entire trip. MMT has charged me a ridiculous amount for these properties which is unjustified. Please refer to the images and decide for yourself if these properties are worth the amount charged. Also, attached the package details for your reference.

I requested MMT to issue a FULL REFUND for the above hotels and the night of 17 September. However, their team is not complying.

Best,
Priyanka