On 21-Jan-20, I booked two international tickets (for me & my wife) on Makemytrip (“MMT”) website from Mumbai to Denver (USA) on British Airways (“BA”) departing on 3rd May, 2020 and return on 27th July, 2020. However, due to Covid-19 pandemic my both flights were cancelled by BA as there was a lock down period declared in India. I requested MMT to keep my tickets open which I can use it later on. On 3-Jun-2020, I received an email from MMT stating that the airline has kept my booking open and has issued two credit vouchers which I can use them within 12 months. However, the pandemic continued for more than a year. In between I asked for refund on MMT’s website three times and every time I got automated response that the request has been sent to BA and the status will be updated within 40 days but I neither got refund nor any reply from MMT or BA. After making several calls to MMT, I received another email from MMT on 30-Oct-20 stating the credit voucher numbers and extending the validity of vouchers till 31-Apr-2022. I trusted this email and waited patiently to use my voucher recently when British Airways started flying from India. On 23-Sep-21, I contacted MMT customer care and asked if I can use the credit vouchers for my future ticket on the same sector with BA. The officer told me that I can use these vouchers on BA’s website. When I tried using these vouchers on the same day, the BA’s website did not accept these vouchers under ‘E-Voucher/Promotion Code’ option. I immediately called BA and to my surprise, I was told by BA officer that there is no such credit voucher issued by them. She politely told me that I need to get this sorted out with MMT. On 26-Sep-21, I again called MMT officer, and he was in denial that the vouchers cannot be used on BA’s website. I requested MMT officer to contact BA’s office and confirm to me while I was on the call with him. He finally agreed to sort out the issue with BA. I requested to update the status on their portal or send me an email confirming our conversation, but he refused stating that there is no need for email. Meantime, on 27-Oct-21, I received another email from MMT stating the same about using Credit Vouchers on BA’s website and requesting me to send a screenshot of error on BA’s website which I did on 4-Oct-21. After several calls and follow up since last 10 days, I have been only given assurance that the matter is still under investigation, and someone will call me within 48 hours. However, no one called me. In fact, during 2nd and 3rd oct, 21, I received over 10 blank calls from MMT showing their supremacy. Now I am of suspicion that the credit vouchers issued by MMT were fake and never issued by BA and BA is covering them as well. I kindly request your help to resolve the issue with MMT and arrange to issue either valid credit vouchers or refund of my tickets.
MakeMyTrip India customer support has been notified about the posted complaint.
Oct 06, 2021
Updated by Sparab16 Booking Id -NN[protected]
