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MakeMyTrip India Complaints & Reviews

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Last updated Apr 30, 2024
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Gurgaon
Gurgaon District
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MakeMyTrip India reviews & complaints page 118

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M
marenheiberg
Sep 3, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Fraudulent listing

Address:Darjeeling

My husband and I are running a homestay in Darjeeling, India. We have never listed it on Make My Trip. Some individual who we do not know named Rajesh has listed our property as his on Make My Trip. He is taking bookings. Someone contacted us today about it and we have no idea how long this listing has been up since we do not use Make My Trip. Please help us take down this fraudulent listing for Cozy Q Homestay in Darjeeling. We are currently...
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Anurag Dhankhar
Sep 3, 2021
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Payment failed but transaction was successful

I booked a train ticket on 3 Sep 2021 through MMT, the page showed transaction had failed but on my gpay app it shows transaction was successful and amount has been debited so I had to pay again for the same kindly assist how to get the refund...
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shubham@303
Sep 2, 2021
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Did not get refund

Address:Gurgaon

I had booked Go first flight through Makemytrip.
Flight details : PNR no: O9DWTJ
Flight No: G8-452

User details:
Name: Shubham Randive

Flight was cancellled by Go First and refund was sent to makemytrip. Makemy trip portal shows that refund has been processed and credited to wallet, but I dont see any money in wallet.( screenshot added)...
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Srividyaramnath
Sep 2, 2021
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Refund for Cancelled Trip

Address:Gurgaon

I booked a Turkish Airlines flight to Berlin from Mumbai on Make my Trip for 22nd Sep and 24th Sep (booking ID reference NN[protected] and NN[protected]
I called Make my Trip for cancellation on sunday and this should have happened automatically. However, they havent done this yet and are yet to initiate the process with Turkish airlines. I confirmed with Turkish airlines and they said that they havent received any request from...
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ramkumarwastaken
Sep 2, 2021
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Amount debited but booking unsuccessful

I booked a domestic flight from Coimbatore to Mumbai using my debit card, the amount was debited from my bank but after a couple of minutes the session timed out and i couldn't find my booking in my trips. I tried to reach customer support but everything is an automated response. I probably wouldn't book anymore using MakeMyTrip if there isn't any real customer support. I would suggest anyone booking flights directly contact the airlines....
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parvathi nr
Sep 2, 2021
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Not able to contact and not able to change the date

Website:make my trip

HI
Im am not able to contact and I'm not able to change the date also, I'm trying to cal several times but its not connected, seriously im very disappointing your services, I will not suggest any one, I need to change my flight date and time, so can you please cal me back....
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Ujwal S Nayak
Sep 1, 2021
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Twice amount got deducted for single ticket

I booked my ticket on 01/09/2021 for a flight from Bhubaneswar to Bangalore. In the process of booking, twice amount got deducted. Post deduction, I have been trying at all numbers and online chat support, however, there no option to address said issue.

This the PNR No. for my travel RI9M6S and I have attached transaction details....
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santosh080488
Sep 1, 2021
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Amount deducted from account but booking failed

I have made payment of rs 13961 from my axis bank, internet banking i hve talked to customer support of acis bank they have provided me payment reference id. But the book failed from mmt...
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Hi,
My self Dr Bhanu Prakash Kandluri and my wife Dr Bhavana . We booked our honeymoon trip with MMT to Maldives, while confirming the booking we got clear assurance from MMT representative regarding Covid 19 grounds like covid 19 positive and lockdowns absolutely we can change dates by paying only airfare changes (in fact I delayed the payment for 2 days, to get assurance for non covid reasons also like any trauma, fracture or family...
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samskani
Aug 31, 2021
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Not yet received my refund amount

I have been using HDFC credit card services for past few years, My current credit card number is [protected]
Few month back I have updated my credit card. And my old credit card ends with 4221.
I have booked the air ticket through using my previous hdfc credit card. On 25th september 2020. Due to corono, From March 2020 to May 2020, all the flight had been cancelled and i have got my refund amount to make my trip wallet....
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Hello

I had booked a round trip ticket from the Makemytrip website on 30.08.21 to Delhi from Kolkata and vice versa. The flight I had made the payment was- Kolkata - Delhi (T3), Sunday, Sep 05, 21 • 14:15 - 16:50. Indigo flight 6E 6574 • A320 and Delhi (T3) - Kolkata, Friday, Sep 10, 21 • 07:20 - 09:35. Indigo Flight 6E 6573 • A320.The payment of INR 14, 392 has been deducted from the ICICI card ending with xxxx6484...
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Naren Shetty
Aug 31, 2021
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Wallet refund

Address:EMP 9 503 Thakur Village, Kandivali East

I have applied for transfer of balance in my wallet of Rs.4598 on 5.8.2021. My wallet balance shows it has been transferred to my bank account however on checking with bank i haven't received the refund. No customer care numbers are working....
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chindhusiva
Aug 30, 2021
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Refund not initiated by Makemytrip

My airline cancelled by flight on Dec-25, 2019. I have been trying to get my refund for past 2 years. I contacted my airline, and it was confirmed the refund was credited to Travel agent, which is Makemytrip. But Makemytip didn't reply to either of my mail or call. My booking id: NF[protected] and my PNR number: PNR#T93T2G.
Please contact my registered mobile number....
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pkchauhan
Aug 30, 2021
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My flight ticket booking

Here is my booking details:
NN[protected]
PHONE [protected]
It was an international flight from Mumbai to Johannesburg and it was canceled within date of refunds.
Makemytrip neither doing refund nor they are responding to my mail. I need my refund....
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cybrks
from Bengaluru, Karnataka
Aug 30, 2021
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Fraudulent Refund by Makemytrip

I had booked an Indigo return flight from my parents through makemytrip for 8196/-. Airline has cancelled the return flight and agreed for full refund. But makemytrip refunded only Rs 5236/-.

Airline has confirmed refund of Rs 7340/- but Makemytrip is trying to still the remaining amount including the MMT convenience fee of Rs 960/-. I have been trying to reach out to them through phone calls for over a week but the phone...
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shubhad ticku
Aug 30, 2021
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Ticket not generated but amount deducted from bank

For my trip from Del-Hyd for flight date Sept 12, 2021, i paid an amount of Rs.5, 813 usking mobikwik wallet. Order was successful but the ticket did not get generated.
Mobikwik Order No. WMBK[protected]...
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Mohammad Maaz Qureshi
Aug 29, 2021
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Refund for extra charge of my booking

Dear team,
This is your member Maaz Baksh.
This email is regarding my train booking for my trip.
I have been charged Rs. 627 extra for free cancellation charge which i haven't applied for it.
Its a kind request to refund me this charge of Rs 627 from the amount. As you are always my first preference for any booking of my trip so kindly maintain the relationship with me.
Thanks hope you immediate response.br...
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Rittika Gattani
from New Delhi, Delhi
Aug 29, 2021
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Refund of Rs. 54,424 not processed since March 2020

Due to Covid-19, my international booking that I made through MakeMyTrip got cancelled in March 2020. I have been waiting on my refund of Rs. 54, 424 since then (Booking ID - NN[protected]

I have raised multiple requests through their webform and spoken with their agents multiple times. MMT promises to refund my amount every time but it never shows in my bank account. Now it has become impossible to reach them via phone...
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muhammed murshidulhaque
Aug 29, 2021
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Not reimbursing refund air ticket fare

Address:18th floor - tower A, B and 19th Floor- towerA, B, C Epitome Building no. 5, DLF Phase III, Cybercity - Gurugram -122002, Haryana
Website:Makemytrip.com

Respected sir,
I hereby lodge my complaint against the air ticket broker "MakeMy Trip" who holds my refund.
I had taken the ticket of go airline through the broker mentioned above.
When it was found that the first(depature)flight was canceled due to some technical റീസൺസ് from airlne, the second date of the (return) flight was changed to July 27 and 28 (midnight)with the help of Go Air lines customer care...
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Shinzoh
Aug 28, 2021
Sep 1, 2021
This thread was updated on Sep 1, 2021
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Irresponsible Customer Service - No accountability or clarity

A friend and I (students due to travel to Scotland on Student visa) booked our tickets to Glasgow via MMT (for Emirates airlines) on 13 August - Booking ref num NN[protected]. This was while an MMT agent was on call with us. Make note that this agent does not give us any information of possible restrictions that I need to be aware of. Let me tell you, as per their so called "guidelines", we had gone through all possible country guidelines...
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