MakeMyTrip India Complaints & Reviews

Please refer to the above subject. In this connection, it is to inform your that I have forced to cancel my trip ID: NF[protected] and PNR Z7159L for my trip from Mumbai to Delhi after reschedule the flight by the airlines. After cancellation request, it was informed to me that the refund amount of Rs. 10, 974/- was send to my wallet section instantly in the form of My Cash, however till date neither the amount was credited in wallet Section nor in original payment mode i.e. Credit Card causing difficulty to me. Further, I am unable to process the same through app as suggested on call of customer service and mail also. Please do the needful at an early date to avoid further mental stress to me. There is no way to contact for refund from the company as well as their support mail is only sending auto generated mail.

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Hello,
This complaint is regarding a flight scheduled on 30th Aug with Booking IDNN[protected]. I had cancelled the flight on 27th Aug and the amount refunded was showing to be around 24, 000 INR. But today I have gotten a mail stating the refunded amount will be Around 5, 000 INR. According to cancellation rules, if anyone cancels the flight before the flight date then the airline deducts 13100 INR. Very disappointed with the service. THis is certainly a scam. I want my money back. Please help.

Regards,
Premanshu

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Address: 1 B Hazra Bagan Lane, 2nd Floor, Entally

Booked bus ticket from Kolkata to Cuttack,

Ticket and invoice not delivered, received a call after the bus left, and got invoice and ticket confirmation after the bus left. Incurred a loss of INR 600. I request compensation for this loss.

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Hi,

I have two credit transactions of Rs.4740.00 from my upi to [protected]@icic upi on 4th september 2021. However the booking was unsuccessful. Kindly process the request and return the money . Do let me know if anything else is required.

Call me on - [protected] for any thing else required

Thanks,
Deepti

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Prachi_04

Sep 7, 2021

Did you get your refund my case is also same I also tired to book a bus but money deducted from account and did not get refund

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I have done a booking for sep 4 2021 stay for one day in hotel park residency near uphar cinema New Delhi. I had enquired before booking regarding internet services as I had to write an online exam which is held onece a yr. And I had worked very hard to prepare for this exam. I was told by hotel authorities that internet services are very good. As I had booked the room so as to appear in the exam without any disturbance and distractions. But i had faced multiple internet service connections disruptions which led to multiple halts in the exam and I was losing connection with the examiner and hence it created a huge hurdle and roadblock for me to appear in the exam which led to tremendous mental pressure, stress, mental agony and got disturbed. How will one appear in the exam with so much disturbed mind due to extremely poor internet services in hotel.
The whole purpose of booking the hotel room was defeated . At the end I had to leave the hotel room in the night during to unavailability of internet services leaving my extremely crucial exam incomplete.
This was the worst and most horrible experience for me of all stays in multiple hotels I had staid earlier due to poor accountability and responsibility shown by hotel authorities. Internet services are far better at my home than the hotel inspite of having boosters in hotel.
Kindly refund the money paid by me for booking hotel room and also pay the compensation for providing such a poor internet services which was disrupting my crucial exam and causing tremendous amount of stress and mental agony.

Dr PANKUL MANGLA
[protected]

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Sep 05, 2021

Updated by Pankul Mangla I have done a booking for sep 4 2021 stay for one day in hotel park residency near pharmacy cinema New Delhi. I had enquired before booking regarding internet services as I had to write an online exam which is held onece a yr. And I had worked very hard to prepare for this exam. I was told by hotel authorities that internet services are very good. As I had booked the room so as to appear in the exam without any disturbance and distractions. But i had faced multiple internet service connections disruptions which led to multiple halts in the exam and I was losing connection with the examiner and hence it created a huge hurdle and roadblock for me to appear in the exam which led to tremendous mental pressure, stress, mental agony and got disturbed. How will one appear in the exam with so much disturbed mind due to extremely poor internet services in hotel.
The whole purpose of booking the hotel room was defeated . At the end I had to leave the hotel room in the night during to unavailability of internet services leaving my extremely crucial exam incomplete.
This was the worst and most horrible experience for me of all stays in multiple hotels I had staid earlier due to poor accountability and responsibility shown by hotel authorities. Internet services are far better at my home than the hotel inspite of having boosters in hotel.
Kindly refund the money paid by me for booking hotel room and also pay the compensation for providing such a poor internet services which was disrupting my crucial exam and causing tremendous amount of stress and mental agony.

Dr PANKUL MANGLA
[protected]

Sep 06, 2021

Updated by Pankul Mangla (NH[protected] my booking ID for reference. Pls do sort out the issue at the earliest .

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Address: Mumbai

Website: Makemytrips.com

By mistake I have submitted my brother's email id as rajesh.[protected]@yahoo.com which I need to change to my email id as [protected]@gmail.com but there is no provision it seems so I need to delete my account and again create my account which is irritating please do the needfull & oblige

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I have seen ditto complaints on "consumercomplaints.in" itself which is why I have decided to raise mine here as well. All of those were marked as resolved as refund of convenience fee was initiated by Make my Trip MMT for them.

My MMT booking id : NN[protected].

All details will be available via this booking id.

A resolution at the earliest will be much appreciated.

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I was booking a train ticket for 5th September 2021 from bangalore to mysore and while making the payment I used the QR scanner for UPI but despite the money being deducted the portal did not load any futrther and no ticket was generated. I then had to make the payment again.I have been trying to call the customer service helpline number but to no avail.

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While booking for hotel on payment successful server error occurred and payment successful but hotel not booked.

+1 photos

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Sep 05, 2021

Updated by ksk75 wrong pic upload by mistake... uploading screen shot of transaction

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Address: Dhanolti mussoorie

On 3rd September 2021 I booked a rail ticket from haridwar to panvel train name kochiveli to dheradun and money also deducted but ticket not received I call on Make my trip customer care but there is self serve not any person to listen and solve any problem and self serve not have that types of options so please reposne me immediately

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Address: Dhanolti , mussoorie , uttarakhand

I booked rail ticket on 3 sep 2021 but not received ticket and money was deducted
And in customer care numbers there all are self serve means there is no person to listen us or self serve not have this type of option please immediately reposne me

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Website: MakeMyTrip

I want to report an issue on make my trip company (MMT)outstation can service. Today, 4 September 2021 around 6:00 am I have booked an outstation cab from airport to IIT Kharagpur. But, due to some issues I had to change the pickup time due to my flight arrival. There was written in voucher, after I booked cancel and reschedule is not available after 4:00 am. What kind of fraud is MMT running on the name of hospitality. We trust MMT for east booking and cancellation service. But I was utterly shocked, when I just cancelled few minutes later the booking and no refund was provided to me. How could you do this. Every citizen earn money by putting their lives on stakes each and every day especially in this covid time. And MMT didn't even bother to provide good service and full refund, if I've not even taken the car ( in my case I have not even seen the car). If I would have known this, I would have booked uber or ola. They are much trustworthy. No petrol or man power have used for the booking via MMT and you have costs me 545 rs for no reason.
I want to raise a strong complaint about this. And I am willing to go to consumer court too if needed.

Kindly provide me refund.

+1 photos

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I was booking a rail ticket through MakeMyTrip. At payment gateway, the payment was successful, ₹1500 deducted from my account in favour of MakeMyTrip but MMT shows that session time out and no ticket was issued.
Also, when I tried to reach the customer care, the service is so pathetic that you just can’t reach the company. No phone number, no mobile number, they don’t even contact you.
Same happened with me twice so now my hard earned ₹3000 are stuck with this pathetic company.
I’m going to defame it. I’ll never recommend it to my knowns.

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My money got deducted and Neither did I receive the ticket nor the refund. I’m unable to contact MMT, such poor customer service. My ₹3000 is stuck and they have no platform where customers can reach them. Such pathetic service. I’m going to defame the company on every social media platform.

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Reference No.[protected]: Refund Application submitted to airline for booking Id: NF[protected].
We booked air india flight tickets through Makemytrip from udaipur to delhi and then delhi to Chandigarh for 1st august. Flights were cancelled by air india and its almost one and half month Makemytrip is not returning my money of INR 11131.

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Address: Gurgaon India

I have booked the air ticket from Make My Trip website.
PNR-H5KN1 and MMT booking reference: NN[protected] date of booking 08/07/2021, and date of travel 07/08/2021.

Till know there is no reply from both of the party MMT and Air India.

Please help me to get the refund ASAP.

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Address: Darjeeling

My husband and I are running a homestay in Darjeeling, India. We have never listed it on Make My Trip. Some individual who we do not know named Rajesh has listed our property as his on Make My Trip. He is taking bookings. Someone contacted us today about it and we have no idea how long this listing has been up since we do not use Make My Trip. Please help us take down this fraudulent listing for Cozy Q Homestay in Darjeeling. We are currently only on two websites and this is not one of them. He has put incorrect info and he has stolen some of our photos and put some of his on there as well which have nothing to do with the property. Please help. I cannot get through to anyone at Make my Trip

Sep 5, 2021

Complaint marked as Resolved

Make My Trip quickly resolved the issue. They did wonderful. They were so helpful.

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I booked a train ticket on 3 Sep 2021 through MMT, the page showed transaction had failed but on my gpay app it shows transaction was successful and amount has been debited so I had to pay again for the same kindly assist how to get the refund

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Address: Gurgaon

I had booked Go first flight through Makemytrip.
Flight details : PNR no: O9DWTJ
Flight No: G8-452

User details:
Name: Shubham Randive

Flight was cancellled by Go First and refund was sent to makemytrip. Makemy trip portal shows that refund has been processed and credited to wallet, but I dont see any money in wallet.( screenshot added)

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Address: Gurgaon

I booked a Turkish Airlines flight to Berlin from Mumbai on Make my Trip for 22nd Sep and 24th Sep (booking ID reference NN[protected] and NN[protected]
I called Make my Trip for cancellation on sunday and this should have happened automatically. However, they havent done this yet and are yet to initiate the process with Turkish airlines. I confirmed with Turkish airlines and they said that they havent received any request from MMT.
the amount of refund is close to Rs. 270, 000. MMT is also saying that they will not pay my convenience fees back though I have not cancelled this trip. Your help is required in assisting me with this refund.
Also, their call center person refused to connect me to their manager and said that it is not in his authority to transfer to his manager. I think this is akin to bad treatment and has led to tremendous mental stress and pressure.
My email id is [protected]@yahoo.com
mobile - [protected]

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MakeMyTrip India Complaints & Reviews

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MakeMyTrip India reviews & complaints page 123

Refund of my trip ID: NF28140312749906 / PNR Z7159L

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Refund for cancelled flight ID NN2014655516376

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Non receipt of bus ticket leading to trip miss

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Money deducted from account but there was no booking

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Extremely poor internet services park residency hotel delhi green park

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Update of my email ID

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Airline cancelled ticket: MMT convenience fee not refunded.

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Payment Deducted without ticket

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Money deducted but hotel not booked

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I booked a rail ticket but Money is deducted and ticket not received

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Money is deducted but ticket not received

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Fraud was done by MMT. No refund.

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Scam by MMT. Money gets deducted and then no response from them. Thieves.

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Money deducted but no ticket raised

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Reference No. 13603085138421056: Refund Application submitted to airline for booking Id: NF71188313919750

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Refund Not Received by MMT

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Fraudulent listing

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Payment failed but transaction was successful

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Did not get refund

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Refund for Cancelled Trip

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