Submit a Complaint
Claimed

MakeMyTrip India Complaints & Reviews

www.makemytrip.com
2
Updated: Oct 25, 2025
Complaints 8147
Resolved
3074
Unresolved
5073
So far, so good. MakeMyTrip India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope MakeMyTrip India will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to MakeMyTrip India

Having problems with MakeMyTrip India?

File a complaint and get it resolved by MakeMyTrip India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
MakeMyTrip India

MakeMyTrip India reviews & complaints page 123

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Prathima.J
Aug 23, 2021
Report
Copy

Hello Team,
I had booked my ticket MAKEMYTRIP INDIA PVT L on[protected]:22:52:30.

I have not yet got the ticket in my email or my account in the app.
I am not able to reach out to any customer support. They keep saying no ticket booked on the number. I can't find any booking details on the account as well. But I got a statement from the bank that the amount had been deducted.
Please I need customer support to check this issue.

Below are the details for the amount transaction.
ALERT: You've spent Rs.11205.00 on CREDIT Card xx9967 at MAKEMYTRIP INDIA PVT L on[protected]:22:52:30.Avl bal - Rs.11489.00, curr o/s - Rs.18511.00.Not you? Call [protected].
+1 photos
MakeMyTrip India customer support has been notified about the posted complaint.
Aug 23, 2021
Updated by Prathima.J Team - Could you please share us the TAT by when we can receive update on this.
Aug 23, 2021
Updated by Prathima.J Team - Kindly respond on my request at the earliest.
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    Gautam Kulkarni
    Aug 22, 2021
    Report
    Copy

    I have cancelled my booking from Vadodara to ahemdabad but till now I have not got my money back which is totally not good and fair.
    +1 photos
    MakeMyTrip India customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      [email protected]
      Aug 21, 2021
      Report
      Copy

      Hi team,

      This is the second time for me with MMT and this issue with you not having and online platform or an executive to talk with and raise a complaint.

      I tried to book a flight it went through the card portal and deducted 7024 from the account.

      And I have waited for 48 hrs reading other complaints to see if it works for refund but it has not .

      Please help with the refund process.

      My contact details:
      Divya R
      [protected]
      MakeMyTrip India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        RISHABH KUMAR TIWARI
        Aug 21, 2021
        Report
        Copy

        Yesterday i was booking a flight from Allahabad to delhi at around 12:05 a.m . There was some issue at that time. It showed my booking failed but when I checked my bank account, the money had got deducted. I don't know what to do. I contacted make my trip . They said they will call me again. But nobody called. Plss look into it asap . I want to make another booking which I won't be able to until I get my refund.
        MakeMyTrip India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          pratik ranoliya
          Aug 21, 2021
          Report
          Copy

          I booked kerala trip with ID -NL[protected] via MakeMyTrip.
          But after covid, it had been cancelled. However refund of it could not received yet
          MakeMyTrip India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            1
            123selva123
            from Delhi, Delhi
            Aug 21, 2021
            Report
            Copy

            I book New Delhi to Chennai at 17 Aug 21. Travel date 01 Nov 21. First time payment that time error, then again I pay ticket booked. First time error pay detection for my account. Till date not received. Login app mob no - [protected], mail - [protected]@gmail.com
            MakeMyTrip India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Pramodn
              Aug 21, 2021
              Report
              Copy

              Address: Bairagarh, Bairagarh

              I have cancelled my existing booking due to flight cancelled . Refund amount has already been credited to my Wallet account. When i try to transfer my amount 11580 to my bank account, but due to sum technical error amount not transfer to my bank accout. Than I try again and again for tfr to bank but the amount not show in my wallet account nor tfr to my bank. Please solve this problem as soon as possible. My Mob no and wallet ID is [protected] Thanks & Regards
              +1 photos
              MakeMyTrip India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Anitha Jayaram
                Aug 21, 2021
                Report
                Copy

                Address: Bangalore

                I booked a flight ticket from Bangalore to Mumbai on 4 th August 2021. flight got cancelled. I got message and what's app message saying refund has been processed and refund amount is in my wallet. make my trip entered wrong email ID. My wallet email is anitha.[protected]@gmail.com but make my trip sent my refund amount to anitha.[protected]@gmail.co. My PNR C2MHKL
                Please kindly do needful action

                Regards
                Anitha
                +1 photos
                MakeMyTrip India customer support has been notified about the posted complaint.
                Helpful
                2 other people found this review helpful
                2 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  Koushik4all
                  Aug 20, 2021
                  Report
                  Copy

                  Not able to transfer MMT wallet money to my bank account

                  Address: Gurgaon

                  I booked a flight for New Delhi to Kolkata on 03.08.2021 for journey on 08.08.2021. However, because of some reason I cancelled the flight on 06.08.2021. At the time of refunding the amount, I selected transfer the money to original payment mode i.e Credit Card. However, the money got credited to my wallet and I am not able to transfer my money to my credit card account. I tried to reach makemytrip customer care but no one is picking up the...
                  Helpful
                  6 other people found this review helpful
                  6 found this helpful
                  Write a comment
                  Report
                  Copy
                  A
                  Adrija Choudhury
                  Aug 20, 2021
                  Report
                  Copy

                  Website: www.makemytrip.com

                  Our bus from Delhi-Siligury (20th Aug, 2021)was canceled by the bus operator. They called me after 2.5-3 hours later to inform me that they were providing an alternate bus and if I wanted to take it. I said a BOLD NO. Then they threatened me that they wouldn't refund any of my money because they arranged an alternate bus for me, about which, they informed me 3 hours later and after I booked flight tickets.

                  Makemytrip.com have not yet called me to inquire the matter.

                  BOOKING ID: NU[protected]
                  REFERENCE PNR: 96JYURMV
                  MakeMyTrip India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    katish
                    Aug 20, 2021
                    Report
                    Copy

                    Address: Rajkot

                    Dear sir

                    yesterday I want to book ticket from Vapi to Rajkot in makemytrip app but after payment showing as failed but ticket fees debited from my account .In makemytrip app nothing showing about booking .

                    Trying to speak with Customer care but given number in site are usless, they are not connecting to customer executive and also not connecting some number .
                    i need solution immediately .
                    MakeMyTrip India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Rupali Ray
                      from Hoskote, Karnataka
                      Aug 19, 2021
                      Report
                      Copy

                      Every time I raise a complaint it is said, transfer will be done in 5-7 days and ticket is closed. For past one month money is not transferred.
                      I can’t believe MMT can take away customers money like this when wallet to bank transfer us triggered.

                      Reference No.[protected]
                      +1 photos
                      MakeMyTrip India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        nairxl
                        from Mumbai, Maharashtra
                        Aug 19, 2021
                        Report
                        Copy

                        Dear Sir,

                        This is regarding the refund status for my flight from Mumbai -
                        Singapore and back !!.

                        I still havent recd refund wherein the news show that the lot of
                        refund has been initiated by Jet airways to the travel agent. ( makemytrip)

                        They do not revert when i speak about Jet Airways refund and then put me on hold and later the line gets disconnected.

                        May i know the refund status .

                        Regards,
                        Roopesh Nair
                        M-[protected]
                        MakeMyTrip India customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          vtsainani
                          Aug 19, 2021
                          Report
                          Copy

                          Dear Sir
                          I Vinod Sainani and my wife Seema Sainani are booked by Go First G8 176 and 209 from Pune to Delhi and onward to Jammu on 16-17 November 21.

                          G8 176 is scheduled to depart from Pune at 2225 on16 November 21. I believe that this flight is non existent as there are no flights taking off from Pune airport after 2000 as confirmed by Pune airport authorities.

                          Sir basically we should not have been offered a non existent flight. To resolve this issue May I request you to approach the airline and reschedule our booking to the Go First flight from Pune to Delhi on the same date at 1930.

                          Thanks and Regards. Requesting a prompt response please.

                          Vinod Sainani
                          MakeMyTrip India customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Anjula Narula
                            Aug 19, 2021
                            Report
                            Copy

                            Address: Gurgaon
                            Website: make my trip/airindia

                            I booked a ticket in February 2020, from Delhi to Sydney through Make my trip, reference number NN[protected] paying an amount of Rs 72258 FOR Travelling to Sydney from New Delhi .
                            on 20th feb 2020 and back on 4th april 2020.

                            due to pandemic flights were not operative for return journey on 4th April. I marked it Cancelled but till date even after 16 months Refund is not received. please look into it.

                            anjula
                            [protected], [protected]
                            MakeMyTrip India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sudha561
                              Aug 19, 2021
                              Report
                              Copy

                              Hi,

                              I am Sudha from Ludhiana, I have booked a room from make my trip on 8th of july and same day i have cancelled. I have received all the confirmation status for cancelling y order and refunding amount in your account within 10-12 days.
                              now it has been over one month till dated din't received. Please look into this matter and kindly resolve it.
                              +1 photos
                              MakeMyTrip India customer support has been notified about the posted complaint.
                              Helpful
                              1 other people found this review helpful
                              1 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                vtsainani
                                Aug 19, 2021
                                Report
                                Copy

                                Website: makemytrip

                                I have booked 2 tickets with you for self and wife from PNQ TO IXJ by Go First G8 176 & 209 on 16-17 Nov2021.
                                I now understand that G8 176 scheduled to depart from Pune at 2225 hrs on 16 Nov 21 cannot operate as there are airport restrictions at Pune airport after 2000 hrs.
                                Kindly re schedule me, Vinod Sainani and my wife Seema Sainaini by an earlier Go First flight at 1930 hrs from PNQ to DEL on 16 Nov21 to resolve the problem created by you in offering bookings for a non-operational flight.

                                I[censored]nable to do so please refund my entire amount for these 2 sectors for me and my wife.
                                Regards and Thanks.
                                MakeMyTrip India customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Ritu Yadav 1010
                                  Aug 19, 2021
                                  Report
                                  Copy

                                  Unable to Login Account and no customer support

                                  My registered mobile number with MYBIZ account at MMT is now deactivated. Even if I have email id and password I cannot login to my account as Login required OTP sent on mobile number. My refund was credited in MMT wallet due to flight cancelled because of COVID. I tried several times contacting customer services, all they have done is put the query on the robot which send me same message again and again. MMT Team, Yes, I know the refund...
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy
                                  T
                                  [email protected]
                                  Aug 19, 2021
                                  Report
                                  Copy

                                  Hi this is tharunkumar yesterday I tried to book flights tickets but payment failed and money was deducted from my account can we please help me out
                                  MakeMyTrip India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    I
                                    Ishit100
                                    Aug 18, 2021
                                    Report
                                    Copy

                                    I booked a flight on 14th of August for 24th of August, New Delhi to Ranchi... My first payment had some error... But the payment got deducted. I booked with another method thinking I will receive the earlier money soon... But haven't received anything as of now...
                                    +1 photos
                                    MakeMyTrip India customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit

                                      Related businesses

                                      Akbar Travels
                                      2
                                      (296)
                                      SpiceJet
                                      1
                                      (3451)
                                      EaseMyTrip.com
                                      3.3
                                      (1315)