MakeMyTrip India Complaints & Reviews

I have booked a room at Temple In, Trichy, Tamilnadu on 23rd October 2021 for my friend. I have paid the rent too. Later I came to know that the particular address of the hotel is fake. I have called Temple In in Srirangam and found their other premise is closed long back and informed to your organization. Now I have paid all the rent for the fake hotel listed on your website. So consider the situation, refund the booking amount. The booking details were given below

Booking ID NH[protected] PNR [protected].

Looking for your support

Vijayanand

3 Tickets were booked for Air travel from New Delhi to Hyderabad on Indigo Airlines for 3rd April 2020. Flights were cancelled due to lockdown and ticekts were cancelled on 7th Nov 2020. Indigo says that they have done the refund of Rs 9602/- but MMT has not yet refunded the money in my account. I have registered many complainst but no action yet by MMT to refund the money in my credit card account or saving account. Details are as :

Booking ID : NF[protected]
Indigo airline, 3rd April 2020 from N Delhi to Hyderabad
PNR : ULLK9D
Amount to be refunded : Rs9602/-
Kindly make payment of refund with interest as MMT has been holding and using money for 1 year.

I have booked for lower berth seats, and was given side lower berth and Lower berth while Booking the seat and was confirmed, lucky I have taken a screenshot of the same, I recently got a sms o[censored]pper berth and side lower berth, why is this happening? This has happened many times before, I had no proof to prove, now I do, you show something and give something else?

I booked kolkata to jaipur flight on 21/09/21 from makemytrip website for dated 09/10/21 with booking id NF[protected].but unfortunately the flight was cancelled and the refund amount of Rs.26321 has been processed with arn no.30006212921291161097178.It was schedulled to be credited in my pnb bank accound by 18/10/21.but till date no refund is credited in my bank account.

I was booking a hotel from MakeMyTrip around 3:30pm on 23/10/21 the money got deducted but I didn’t get any confirmation email or message even on MakeMyTrip app no booking is showing it is not even showing that the booking has been failed I tried to contact on customer care but I found no executive to help me I paid Rs.7887 I need my refund

To day if web checked in for my MMT booking id NF[protected] through MMT mobile app and i have completed the process and Rs 480.00has been deducted from my bank account but i have not received the Boarding Pass neither through email nor through you whatsup.

Please look in the matter and resolve the issue at the earliest

I myself gauresh madkar ...I had booked a hotel through make my trip for 10 days on 2019 still i haven't received my refund ..for some personal reason I tryed to cancel the order from their app...because of ther technical issue they didn't cancle my booking so I called customer care they tld me they having some technical issue and they will cancle my booking and they'll refund my money back...but till today haven't received my refund...
Please take a strict action against it

I had a flight from Delhi to Ranchi as below;
Name: Dipankar saha
Flight : Vistara UK 753
PNR : 6QIKJR
E Ticket No: 228-[protected]
Paid through SBI net banking

The flight was cancelled and I could not get the refund

188 aravali Apartment, Alaknanda, New Delhi 110019
[protected]@g, ail.com
[protected]

I booked a holiday package to Coorg with my wife but I wasted my time and money by booking the package from MMT. The MMT trip advisor gave me a misleading package at very high cost as I trusted her and booked the package.
Please find the package invoice along with some pictures clicked by me at the resort. Also find my detailed comments about MMT and it's service:

1. Location of the resort was in Kushalnagar which is a plain area whereas I was asking for resorts in Coorg. It was 48km far from Madikeri.

2. HARSHA NARKHEDE booked the resort which was the worst place for us as it is actually a 2 star resort as per facility given.
Read my detailed review for Resort: https://www.google.com/travel/hotels/entity/CgoIlcvfn7qokd0sEAE/reviews?g2lb=431...⇄

3. Harsha didn't check the places in Coorg and just added them in my itenary and the result was that a number of places were closed.

4. Coffee plantation tour guide refused to take us and rescheduled for the next day but we need to check-out the next day.

5. Tour guide skipped Tibetan Temple and Talacauvery Bhagamandala.

This package cost was 28316/- INR which is too high, It was disappointing to me that such a renowned company "Make My Trip" is planning such waste trips.

We had booked a hotel in Yercaud for 3 days with the Make my trip app, As per your confirmation we had started from Bangalore to Yercaud (tamil Nadu) with a total of 10 members 6 adults & 4 children. After reaching the hotel we came to know the hotel is under renovation and there is no chance for check in. we had reached your customer care at 6:15 and we received a revert from your customer care team had who are experts in dealing with hotel booking couldn't able to accommodate us with alternate accommodation at yercaud, evening 7:00PM with 10 people pls understand our situation were it is raining and no place to go with family accept our car. Your customer care had called us around 7:00pm and informed us that your experienced team is unable to provide alternate accommodation at the location and initiated a refund. Do you guys think it will be easy for 10 people to get accommodation at a peak time weekend? That too in another state with a language barrier some home we managed to get the accommodation with a cost of 36, 000/- which was far above the budget of what we had planned. This all happened due to Make my trip negligence which we came to know from the hotelier where he had informed us his hotel was under renovation for the last 30 days. This is an absolute mistake from my trip which had caused huge trouble / inconvenience which had caused to the entire family.

Due to mistake of make of tip we had spent 21, 194/- excess, please find the attached hotel bill which we had paid to the alternate accommodation at yercaud please refund the excess amount we had spent on the hotel apart from 14806/- were refund had been initiated on the credit card.

expecting a fast revert on the same or else will need to take it further legally. Same had been communicated to our customer care team while discussing with him on 1st oct evening call, you may refer to my call recordings also which are available at our end.

Hotel Booking: NH[protected]
Ticket Id;[protected]

Dear MMT,

FIRSTLY, YOUR CUSTOMER CARE HAS BEEN AN ABSOLUTELY PATHETIC EXPERIENCE. I HAVE CALLED 7-8 TIMES, BUT NO ONE SHOWED PRO-ACTIVENESS TO SUPPORT, EVERYONE WANTS JUST SALES.

IS THAT YOUR ADVERTISED FANTASTIC CUSTOMER SERVICE???

I had booked 2 international flights on 11th October 2021 through MMT website. These were return DOHA-DELHI-DOHA.

Registered phone number for booking- [protected]. Name:
Booking 1- For Priya Mittal and Ayush Mittal
Booking 2- For Gaurav Mittal

Both the bookings failed, but I was charged full amount of Rs 87556/- (QAR 4285.30). I paid through Diner's Club credit card.
No booking reference number was showing, but the amount was fully charged.

I contacted your customer care on 12th October 2021 for help and for re-booking the failed flights. Ms. ANJALI SINGH helped me out in providing information. SHE CONFIRMED THAT THE BOOKINGS HAVE FAILED DUE TO SYSTEM ERROR AND THE AMOUNT HAS BEEN CHARGED AND THAT THE FULL AMOUNT WILL BE REFUNDED TO MY BANK ACCOUNT WITHIN 3-4 WORKING DAYS.

Trusting her word, I decided to ask for a new booking. She immediately booked the tickets and sent me link for payment. I fortunately got busy that day and could not make the payment. She again called me next day to follow up. Meanwhile, I decided that let the previous amount be returned first and then I will ask her to book the tickets.

IT HAS BEEN 10 DAYS NOW AND NO AMOUNT HAS BEEN REFUNDED TO MY BANK ACCOUNT. I HAVE CHECKED WITH MY BANK AS WELL.

Today, I contacted your great customer care (+[protected] times in 15-20 mins. Firstly, there is NO OPTION for a failed booking without booking reference number in your menu. When I got in touch with your sales/helpline team, they said they will transfer to concerned department, and then the call was redirected to main menu and it got disconnected automatically. Another time, the gentleman said THERE IS NO PROVISION OF MONEY REFUND...GREAT ANSWER!!!
I got annoyed and recalled and asked to transfer to Ms. Anjali Singh. The call was again put on hold for 8 mins and no answer was given.

IS THIS THE SERVICE QUALITY AND STANDARD OF YOUR COMPANY???

KINDLY MAKE ARRANGEMENT TO REFUND MY FULL AMOUNT BACK IMMEDIATELY AND PLZ ASK SOME SENIOR PERSON TO CONTACT ME AND GIVE A RESPONSIBLE PROPER REPLY WITH CONFIRMATION/REFERENCE NUMBER FOR REFUND.

Kindly call me on +[protected]. I hope you will act on this complaint on urgent basis.

We booked a ticket from MMT for Air India flight from Delhi to kolkata on Sep 28, 2021. Two days before the flight we got to know that there are heavy rains in Kolkata and a RED ALERT has been issued because of the rains and approaching cyclone. I called Air India to inquire about changing the travel dates, and I got to know that even if I made a booking from a third party, I can still change the date one time without paying any extra fee but the MMT website was charging me Rs. 6000 on behalf of AIR INDIA for changing the date.
To avoid the extra fee, we had to travel on the said date and had to sit and wait for a clear weather for 4 days during the rain. It clearly shows how these agencies are extracting money from helpless consumers.
I have a phone recording of Air India as well as the screenshots of the money asked for a date change.
I couldn't find any official MMT consumer redressal website to officially file a complaint so I have decided to go ahead and challenge this in the consumer court meanwhile, i would also request MMT officials to send me an official reply in this context.
If there's any other consumer who reads this complain and wants to suggest anything regarding strengthening my case, is more than welcome to forward their suggestions @ v.[protected]@gmail.com.
Flight No: AIR INDIA AI 764
Date: Sep 28, 2021
Booking ID - NF[protected]

I had an enquiry related to my trip to Delhi -Shimla -Manali.
But support representative seems like irritated misbave spoken very rudely.
First I will enquiry if the representative is well behave then I will proceed to next step.
Firstly I enquiry about Delhi-Agra-Jaipur
Second other Manali shimla trip but in both he/she seems unsound replay with no working ethics.
Is the way make my trip recuirt such unsound people.
Make my trip getting worse day by day.
I will never ever will recommend anyone to go with make my trip.
Support representative number: +[protected]

This is to inform you that I booked a hotel - The Hotel Grand Radiance, swaroop nagar, kanpur through make my trip app. I booked 2 room for 2 days(Booking id-NH[protected], PNR-[protected]) worth Rs 23, 211/- . It was non refundable prepaid booking.

Firstly, property was pathetic for being charged such a big amount.

Secondly, property was closed and hotel has denied check in.

Customer care number was also of no help to me whenever I use to press for hotel denied to check in they use cut my call. After 2 hours my call was directed to some agent and he promised refund and sent me mesaage and mail for the same.

On 18/10/2021 they updated on their website that my refund has been credited into my account and will reflect in my account in 0-2 days which has not been reflected now. I am asking when will my refund be credited to my account then now they are saying you had non refundable booking. Sorry your refund can't be given.

Now they are not even redirecting my call to an agent and emails also they don't reply.

These people are doing fraud that's why they don't want to talk

Please look through my matter.

12.01 changes the date of travel, is wat I know .I wanted to travel on 20th night ..I checked rechecked ...
Mmt website kept saying 20oct boarding bharuch 12.01 and arrival dadar 6 am ..something ..

Ultimately Mr tc told us ..our ticket has expired wen je caught us and whole night we 3 were awake and stressed ..
As per the chart our names were missing, our tickets had expired and on mmt our ticket was still live and we kept getting chart prepared confirmation sms..

We had to 5000 rs ..with no receipt from ..
For a ticket of 1823 ..we had to pay additional 5000...
And face so much confusion, stress, sleepless Night and going 5000 less on the pocket .
I request refund of inconvenience(convenience fees) and rs 5000 ..for all the drama caused due to ur website problem ..

I'd thebticket had expired atleast we could have bought new ticket a cheaper one in another train ..and asked for refund from irctc ..but mmt kept saying ur per..confirmed seats ..travel time etc etc sms ..

Mmt trains section WAS my favorite and easiest..I think irctc is better website atlst would update confusion on time .!!

Never again mmt !

Rina
[protected]

So much stress !!

They debited my money twice but the ticket was not booked.

This is with reference to the booking id
NC[protected] done by my friend for me for the outstation cab from Pune to CSTM Mumbai. After reaching to destination we paid to driver his name is Sitaram Jadhav, through google pay but due to technical error payment got stucked and couldn't credited to him. However the amount has been debited from our account for which we got the message as well from bank. We told driver that since the amount has been debited from our account hence we are also cant do much right now as we were having train in next 1 hr. We told very calmly to him that in case the amount revert to us we will again pay to him and he need not to worry since he knows our location and booking done by the company. But he started threatening to us that I will not let you go till you pay me amount and started pressurizing us to pay in cash. We insisted him to wait for next 2 days since we were occumpanied by Sr.Citizen and kid and it was difficult to stand with them after the journey. But still he did not listen and continuously threatning us to pay in cash otherwise he won't let us go. He was so bad mannered and was shocked to see such behavior of the driver assigned by make my trip. After too much of arguments and considering our train time, we paid him in cash. On which he agreed that if the amount gets credited to his account, he will Immediately return to us. After that we got the update on google pay that the payment has been completed and the amount has credited to driver's account. Since then we are following up with him but either he is making excuses or not answering the call. I want make my trip.to intervene and deal with him since they have assigned this kind o[censored]ncultured and rude driver who don't have manners to behave with customer. One more point here I need to add that the amount we paid him through google pay was extra charged by him since he told that he was told to drive till 160km and after that per km shall be charged. However in make my trip booking confirmation it has clearly stated that the allowed km are 168km and that day total km was 172km, hence rather than charging 4km he charged extra 12km from us. We got to know this then and there when we paid him in cash and checked the booking confirmation voucher upon asking he made excuses that this was told by him. this whole scenario gives a question mark to overall conduct of the driver and brand like make my trip should refrain assigning such couth behavior driver to the families, Sr. Citizen. Make my trip kindly look this into priority and get the refund to us at the earliest.

Booked customised trip to sikkim via mmt Nandini Das is tour organiser
We have safety concern regarding the last 2 days of our tour. Due to weather conditions we cannot go to Pelling and we don't have any hotel booking in Gangtok and the local tour guide is asking us to contact the tour organiser Nandini Das and she is not answering any call
We called her around 20-25 times since past 2 days and she is not even responding to email

Need refund with the following details send to me from MMT. The wallet is empty.

Dear *Mamata*,

Your *Flight* booking NN[protected] has been cancelled on 3-Apr-2020 5:18 PM. We have therefore initiated a refund of *Rs 17602* as per the details below.

You Cancelled: YANGON-Kolkata, 2 traveller(s)

Timelines for refund are dependent on your bank/card/wallet provider.

View refund tracker and timeline at https://applinks.makemytrip.com/UVG8047UTcb

Booking ID: NF[protected],
Booking Date: 05.10.2021, Cancel Date: 05.10.2021, Amount of Rs. 21298 and Refund Amount Rs. 6292
Contact No. [protected]
Flight Name Air India, no. AI-550, Port Blair to Chennai, Flight time 8:45 AM Dated: 20.11.2021
Request a refund?
I cancelled my booking on 05.10.2021 and the amount is not refunded to me. How much time you will take?