MakeMyTrip India Complaints & Reviews

I have to cancel my flight scheduled for 8th nov bangkok to delhi, for which mmt processed the refund of rs 6900.
Today 6 nov, i get the call from mmt executive that they can not refund my amount as the airline has denied the refund.

Contrary on the 2nd nov, the mmt website automatically initiated my refund and they promised the refund. It seems they have deceived me with false information and do not wish to refund my money. This they might be doing with many of their customers.

Please help me get my refund amount and take strict action, they are cheating many people.

I want to delete my mmt account associated to this mail because i want to add this mail to my another mmt account associated to a phone number. So please solve this as soon as possible because i have many works with that. So i hope you will solve my problem as soon as possible... I would be thankful for your service and suggest to my friends for help too.

I am trying to apply coupon code that i have but i am unable to put it.
Even after multiple attempt to call makemytrip i as unable to reach to there customer call center.

I need this to book as soon as possible or else the prices will increase. I am using netbanking and multiple times it's failing.
Makemytrip should help me. I don't expect this from a company like makemytrip.

My mother and I made plans to travel to Munich to visit my brother and so I booked a roundtrip Lufthansa flight from Mumbai to Munich on MakeMyTrip (booking id: NN[protected] costing 90, 390.
Our flight to Munich was at 00:50 hrs on 23 September 2019. About 3 hours before the flight, I called makemytrip to enquire regarding date change for my return flight and the MakeMyTrip agent erroneously cancelled my entire booking on the Lufthansa portal (the booking was intact on the makemytrip portal). He cancelled both mine and my mother’s onward and return flights! The shock and stress we went through at that point is indescribable. We were at the airport, planning to board our flight at 00:50 and all of a sudden, the staff at the Lufthansa counter told us that our bookings have been cancelled!!! I tried calling MakeMyTrip many times to help us out through this, but they didn’t even extend the slightest help possible. My calls were simply put on hold.
Tickets at the airport were extremely expensive and I thought it was best to cancel our travel plans and head back home. However, my mother who is 55 years old and a single parent suffers from depression. She had an anxiety attack and broke into tears as she very badly wanted to meet her son at the earliest. Hence, I had no choice but to purchase new tickets at the airport, which cost me 173640.
This was an extremely stressful experience for both o[censored]s. Immediately after reaching Munich, I wrote several emails to MakeMyTrip asking them to fairly compensate me for putting us through this ordeal. I requested them to pay me 173640 + 90390 as they had to compensate us for the horrible stressful experience they made us go through. This is a very small compensation considering what they made me and my mother go through! Ideally they should be paying us 10 lakhs or so for this irresponsible goo[censored]p! We were on the verge of cancelling our entire travel plan because of them. The time, money and effort that we put into getting our visas and planning the trip would’ve gone to waste because of this careless behavior from their side! I had to watch my mother have an anxiety attack and cry her eyes out at the airport because of them. What they made us go through was painstakingly horrible.
After several follow-ups, they finally replied and accepted that they made a huge mistake and agreed to pay me 173640 + 90390 and give additional travel vouchers of Rs 5000 on MakeMyTrip portal (have attached all mails). However, they again cheated me by paying only Rs 173640! I have been following up with them for the remaining amount but they aren’t replying to my mails. Request you to please help me out in getting the entire compensation from them.

Dear team,
We had a horrible experience booking cab service with you for delhi airport to gwalior. We were not only left on middle of road to figure out our own way but we felt mentally harassed and traumatized during the process. Following are the sequence of events:
1.) we made booking much in advance with booking id no. Nc[protected]
2.) we had a pick up at 11 am from delhi airport on 24 oct 2019.
3.) we got driver details but we wanted to confirm it so we reached out to mmt on 23rd evening and they ensured everything.
4.) whole fiasco started on 24th oct morning when we started getting calls from multiple numbers for pick-up and on one call someone even said he is waiting since 9:30 for pickup!
4.) when we finally stepped out of airport at 10:15. We realised there was no cab and me and my spouse again have to call back on all such numbers from where we got calls, in addition we were continuously on call with mmt. No one had any clue on driver name or cab number.
5.) this continued for almost 45 mins. And finally we found driver at 11:20.. To utter surprise driver name and vehicle no. Was different. On enquiring he told us that he was assigned randomly by cab vendor and he is going to jaipur and his way he will drop us in agra.. This left us further unsettled as we had booked outstation can till gwalior (You can verify from booking id). Gwalior is 120 km ahead of agra and it is 2 hours 44 mins journey.
5.) we called back mr. Satendra who was still giving false assurance and asked for otp and said he will arrange something else from agra.
6.) at this point we asked cab driver to drop us back at airport as we were still in airport premises. He refused to this and dropped us on middle of road and went away. By this time it was already 12:00 noon.
8.) all this has lead to a very bad experience and on top of that customer care argues that satendra only came to pick you up.. Where as he was sitting somewhere else trying to coordinate.
Following are direct number associate with this event:
Satendra : [protected]
Driver who came to pick : [protected]
Another random caller for same trip : [protected]

Overall this was a pathetic and a very very poor experience and has left a very bad taste for us. Forget loss of time.. We felt so unsecured during the entire process.

I would strongly urge you to take very strong action against this company. Also i not only want refund but also a compensation for loss of my time and inconvenience caused to me and my spouse.

I hope you will take this matter on priority and provide me with with suitable relief on this matter. We are in touch with makemytrip since 24th oct but they have not provided us any refund or anything and they continue to delay resolution process.

I was booking my flight ticket from jaipur to the new delhi today. I was using mmt app. I selected the date as 6th november 2019 and i did the payment. Little did i know that the dates got changed to 6th jan 2020. And in was like what the # was that.

I looked up for the date change charges which were around 80 % of the actual flight along with mmt extra fee which was 300 and also base fare difference.

So i change the flight date and it dawned on me that this could be their way of getting money out of the customers and ofcouse i consider it as a fraud.

Right after that i started looking for the similar experiences of the people with this app and i could find really a good no of people which were saying and complaining about the exact same problem with this app.

Try to book flight directly instead of these apps.

Dear,
Sir/ maam

Regarding my flight booking i booked a ticket for delhi to guwahati two person this evening. They deducted the amount 11863 rs but didn't sent the ticket. No pnr number, no message and no email. Nothing has been sent except the deduction of the money. How do i get my ticket. This is a very bad experience. Please do refund as soon as possible.

I had booked my flight tickets via make my trip to delhi by spicejet on 25 oct. After completing the payment process, i received a message that my booking was unsuccessfull and that i will be refunded in 3-5 days. It has been 6 days and i haven't received any money. My bank also messaged me that an amount of 35k has been deducted from my account by make my trip. Please help me get my money back asap

The grievance is related to below mentioned issues. 1) the booking for hotel name oyo 7846 hotel prince gardenia from 20th september to 30th september where i did prepayment more than week ago i was denied accommodation by the property owner stating that there is no such accommodation in your name and we have not received any payment from make my trip despite making payment online and when contacting the make my trip they kept us stranded us for five hours and then informed that we do not have alternate property you may kindly book we would reimburse you the amount. 2) hotel name hotel city palace in dehradun was booked from 19th october till 20th october wherein prepayment was done 15 days back for which the property dealer on reaching hotel denied accommodation stating we do not have rooms and no payment has been made by make my trip i with my 9 family members and one small child was stranded for more than 6 hours in extreme winter wherein the make my trip peoples were least concerned and i called them more than 60 times wherein later on it was told you kindly see alternate property we would pay for it but that was a brutal lie which they have done yet. 3) property name hotel sahaj villa in uttarakshi from 21st october till 23rd october wherein prepayment was gain confirmed and before one day confirming with miss priti over telephone that we would be reaching the property kindly confirm the arrangements we were denied accommodation upon making request and seeing the owner allowed accommodation on one condition before leavings kindly make payment and same was communicated to make my trip over more than 40 times which they have not done yet but they claimed later on you were accommodated i was because being a group a officer in central government i was allowed by hotelier as a courtesy not because of make my trip. As on date i have called for more than 100 times to make my trip and have gone through mental torture and physical harrasment within a month thrice wherein the below mentioned persons 1) yogisha sharma 2) praveen singh rawat 3) abhisek 4) santosh 5) trapti 6) kashish 7) venkyatesh promised to resolve my issue but its more than 11 days and they keep on tellin we tried calling you were not reachable now they are telling they will refund me 8500 rs only. Being a citizen of india and a central government i want strict actions to be taken against these fraud comapny causing immaterial trouble to me and my entire family and i would like to sue the company for more than 2 lacs rupees.

Make my trip use our cookies from our browser and increase price of flight using intelligence robots and software.. This is cheating done by mmt many time. Even i done all payment by otp then they increse flight price as i serched it many times. Very nonsense services provide by goibibo and mmt. Please complaint against this nonsense srevices by mmt and go ibibo who cheat us using software and increase all price of flight and hotel as we serched many times and they give back as cashback. Please make strong sound against this fraud activity by mmt goibibo. Due to this fraud activity i have to pay 40000 insteasd of 28000 for flight booking for ahmdabad to kochi date 19/11/2019 thiruvantpuram to ahmedabad date 27/11/2019 ticke no nf[protected] and nf[protected]. Stop this nonsense immedietely. Why are you doing this. As we searched same flight again they incresde price. Others flight price not change as we didnt serached it.. Nonsense mmt and goibibo. Why are they give our information to air line or their software and increase flight price... Who is reponsible for this?

On booking of a train ticket from new delhi to kanpur centre on 10 oct 2019 on train no 12034. However, amount of rs 864 and 864 have been deducted on my account and the ticket was not booked booked. An email received from your department and stated that the amount will be refunded by 12 days. As on the above mentioned amount have not been refunded till date. You are requested to refund the total amount of rs 1728 at the earliest please.

I booked tickets from mmt on 11 sep 2019 but it got failed 2 times. I asked the customer care so many times but they always comes with an excuse that the money has been refunded but i have not got any refund since 11 sep 2019. I contacted my bank but they also have not recieved any money from mmt. So i am not sure where is my money disabled in between bank and mmt.
I have to go consumer court and rbi to complaint against mmt and my bank.
Here is the booking person name and booking id below —
Name - kajal chauhan
Booking id - nr[protected]
Booking id - nr[protected]

I booke one hotel with pnr [protected] oyo rooms from makemytrip when i came here and saw the hotel i got socked, immediately i called mmt and oyo the whole night i couldn’t sleep due to lack of amenities provided which was mentioned in makemytrip website description but nobody is helping me out it’s already 14 hrs i suffered i already shared the pictures even but nobody concerned about it. I asked them to change my hotel or refund my money but nothing is happening i am tired now from last night i keep calling everyone 10 12 times i ended up chatting or calling customer care nobody is bothered

Kindly the check below, don’t misguide to me


Council approves proposal to cut rates on hotel tariffs. Rooms with tariff rs 7, 500 and above will now be taxed at 18%. Prior to the cut, the gst rate on this category was 28%. Gst on rooms with tariff between rs 1001 and rs 7, 500 now stands at 12%. No gst on tariffs upto rs 1, 000.
Read more at:
//economictimes. Indiatimes.com/articleshow/71222712. Cms? From=mdr#targettext=here%20are%20the%20key%20takeaways%20from%20the%20meeting%3a...⇄ 7%2c500%20now%20stands%20at%2012%25.&utm_source=contentofinterest&utm_medium=tex...⇄

I am simply told to you serval times over the call & mail, i want gst invoice with inputs why all of this things are happened refund etc..

Due to this my remisbruemnt bill are hold, kindly understand the urgency of same..

This is last communication to you otherwise i will be posted this on linked in, facebook & other social networking sites (You totally responsible for same)

I don’t want refund for anything’s & its your side fault not mine.

Sent from mail for windows 10


From: makemytrip support
Sent: monday, october 21, 2019 1:54:57 pm
To: [protected]@hotmail.com
Subject: reference no. [protected] :

Dear guest,

Greetings...!!

Kindly please find the gst invoice attach in this e-mail. According to government new slab if the tariff is b\w[protected]% tax will be applicable.

Regards,
Rajat kaura
Makemytrip

I had booked for 2 oct check in and 3 oct check out at anp apartment.
But my check in was denied. Reason they said locals not allowed.
They said to me that it's in their policies.
They have mentioned locals not allowed in another link of all policies. Which is completely wrong.
Further when i received call from hotel representative he confirmed my name but they very next question he asked from where i belong. which clearly shows he wanted to know if i am a localite.
Seems this is a very easy way to make money. if localites was not allowed this very point should have been mentioned in guest profile or general restriction.
This is a clear case of fraud and make my trip supports it. and that's very annoying.
It's clear. i need full refund to my payment source or i will never you make my trip. As this amount is low. What if amount t would have been high. it's matter of trust.

And regardless whatever atleast take my suggestion. ask the hotel mention locals not allowed in general restriction so that no other customer is duped again.

Hello: i would like to highliggt the recent fraud that happened to me. I am long time associated with MMT and a frequent flyer. Also, holding MMT Black customer relationship with MMT. Based on the milestone achieved, MMT credits cash rewards in as"My Cash" which can be used for the future bookings without any restrictions. There were two incident happened this month alone for which i have already registered official complaints however there was no resolution provided as i write this feedback. The first incident took place when there was a direct debit from my cash wallet of 2370 rupees on 7th Oct 2019 while I was in international trip. Earlier on 5th Oct I achieved two milestones so MMT credited 2500 rupees. The second incident is way more serious where last night 28th Oct, I received a message for my flight cancellation (15k+) and processing of refund (7k+) to "My Cash". I was in Panic situation since the flight got cancelled without my consent. Moreover, while i was registering another official complaints to MMT, there was a direct debit of 7k+ from "My Cash" Wallet. Moving to consumer forum if the timely resokution is not provided

Sir,
Below is my ticket itinerary which we booked through makemy trip on may 4th, 2019.
Ticket was booked with reference contact number - [protected].
We had booked our ticket on may 4th & got our schengen visa 2 months before our travel date also, but we suddenly come with the surprise that we may need transit visa for uk on 25th september then we immediately rush and submit visa for transit in uk on 26th itself.
Note - makemy trip did not have specification on transit visa on may 4th when we booked and when i started complaining about lack of information they try to immediately update system and try to put on customer stating it was there. They ask for proof or screen shot from me to prove i was false on my statement but you know what when i was just inquiring to reroute my ticket to istambul your team had blocked a trip for one way from chennai to istambul on december 3 this is how your team made mistake that there was no update on transit visa when we booked but they prove customer as false.

When i asked query on change on date for onwards and rerouting the british airways gives very nominal charges but makemytrip kept giving me all false price of penalty charge7000 +5%, makemytrip fee 500 + fare difference (Every time it was different price and price werer touching the sky)
At final stage when i got price from make my trip for change of date it was 54000 odd for 1person, which i kept stating that british airways itself is having only rs.35000 as fresh ticket fare, your people kept telling me that british air ways is charging all this things and mae my trip is charging only rs. 500 as fee which was biggest cheating words. As when i spoke to british air ways they said they dont put any penalty or so, they only charge difference fare. Finally when i explained british airways on the problems i am facing with make my trip they halped me to open ticket from your blocked segment and just imagine they have charged only 9500 per ticket. Which make my trip had demanded to charge rs. 54000 per ticket.

Let me clear you guys, i was harassed to max level that i am gonna take serious action on this now, i have all the call records i have spoken to each and every telecaller of make my trip from junior to senior the names are below, (Gulzar shake, manjinder singh, blossom, asha, vivek, abhinav, anil singh, neha, shemala, prachi suman, sumit)
I also have the call records of british airways mr. Hari krishnan who helped us to come out of this issue finally with a great support.
I am going to publish this on social media on how make my trip fools travelers and cheat with this big amount on every step. Am also gonna write a big complaint to british airways that how this make my trip put things on british airways and creates negative approach and bad name to british airways.
You may think that i cannot stop anything big for you but am sure i can at least bring the truth to public on how you people deal and cheat by spreading the call recordings so every traveler will start fighting with you to level you guys have harassed me and am sure i can atleast stop people in hundreds of number to deal with make my trip or start fighting for same by educating them how you guys play around by stating that its airline charges.

I kept requesting to prachi suman who is so called "senior" in make my trip support team to just get my trip postponed without any fee as it was your mistake for less informative but she give me rs. 500 wave off 4 days harassment, then when i got connected with british ways with paid call the gentle men hari krishnan understood the way we were bleeding and gave a oxygen to breath and to live.
Again prachi suman calls me and offer for rs. 500 as voucher as to cover the mistake they did, let me tell you clearly i can be quite doing my business if i get proper amount of voucher to use with full value than terms than condition by fooling me again for the level of harassment your team has given me. Else i am not going to sit quite for sure.
I need immediate solution for this atleast now than letting me bursting on media, and am damn serious to do so.
Narendar bafna+91 [protected]

Sir i have booked 2 rooms for 2 days in kumbhalgarh capital o tiger valley resort, booking id is nh[protected] we have paid total amount of booking. But when we reached at hotel, they refused to give rooms when we call to nakemytrip they told there is issue with oyo and makemytrip so they cant give room after wasting 2 hours at last finally they told they cant give room in this resort and also nearby resirt. We have to manage by ourselves. They only can refund money and after arguement first they told 800 extra as mycash, but if we inquire other resort available minimum at 2500 per day per room while we booked room arround 1100 approx. So we have to pay 5500 more. Makemytrip staff also talked with our resort staff they told to pay 10000for 2 days so mmt refused that they cant pay, then they told to give 2890 as mycash immediately but till date we dont received this amount i have proof of recorded all call with mmt. Due to makemy trip our whole day wasted my four year child have to stay outsidw for 3 hours till we booked another hotel. Due to high rate of hotels we have to reduced our stay at kumbhalgarh from 2 days to one day. I am attaching my booking file for your reference.

Hi all, i booked a train ticket which is a waiting list and train schedules by 11.30pm night. And i got confrmation from irctc ticket partial confirmed like mb and wl1. With that any way i cannot travel thought if cancelling. Make my trip only u can call and cancel when chart prepared. But till 10 click i tried but customer care working hours 9am to 6pm. Chat support i tried no one picked the ticket and more over after a day pick ticket. Next day when i called they said with in 4hr train depature we need to cancel. Due to their cc and chta support i was not able to cancel. If i would have done in irctc i would have cancelled same day after getting message and wl and tdr i would have got refund.
Now i shared all the proofs to make mytrip not got proeper response how many times i called, issue not resolved and worst customer service i ever seen. Don't trust this type of apps, they really worse then ever.

I was scheduled for taking nrt cmb blr flight on 28-oct-19 at 11.20am and just came to know at the airport there is no such flight today its on 29-oct, then how come mmt had issued a e-ticket for 28th oct.. And why was i not informed well in advance if theres a reschedule with a new e-ticket???. I have an infant travelling with me and my wife and all our hotel, rail pass, wifi etc were only upto 28th... Mmt is very casually saying they cant help and we can take 29th oct flight... Who will bear the extra expenses of extra day at hotel??? Or do they expect us to stay 24hrs more at airport with a baby???

And mmt is not even confirming reissue of ticket with change date of 29-oct???

And if i still want to return today itself as my original plan it will cost me more than one lakh to book new flight, who will bear that cost???

Mmt needs to refund in full for thier mistake of not informing pasenger as its thier duty as agents thats why we choose travel agents in the first place to make it easy fr passengers but instead mmt is the one causing us financial and emotionsl hassles...