MakeMyTrip India Complaints & Reviews

I have booked jet airways flight on april 9 2019 but still havenot recieved the refund. The mmt staff is not giving me any news about my refund.. Its almost 6 months and i am still waiting for my refund. I have requested them a lot of times to give refund but they are not helpful... I need my refund back asap. U r the last hope i m trying to reach. Everytime i call them they are not giving any response on raising my request of refund. They only told me almost all have recieved their refund. Please look into this.
I am tired and actually need my money as i have recently started my job and 4200 rs. Is not a small amount. Please give my refund back.

Dear sir,

I would like to inform you that makemytrip is my preferred travel service provider since a long time. So when i thought of choosing travel partner for my honeymoon trip i didn't thought twice before choosing makemytrip as my holiday service provider.

Much to my expectation i was excellently approached by mr. Parikshit to choose my holiday plan and i booked my holiday trip at bangkok pattaya (20th dec 2019 to 25 th dec 2019) on that very day (Booking id nl[protected]. Then on 24th december i got a message stating my flight tickets has been canceled from spicejet end, so i immediately informed sapna sharma, my relationship manager for the trip.

In this regard i got a call from mr. Ankit kaushik supposedly to resolve my problem, but surprisingly he paid no heed to my problem and gave his verdict that i have to pay additional amount despite having booked a packaged holiday trip. When i tried to explain my problem and i am not at fault to pay the additional amount he started shouting at me. I was so surprised to face such terrible behaviour from a makemytrip employee that at that point i even decided to cancel my trip for which he answered i can do if i want to.

After this incident i am feeling like i have made some kind of crime to book a holiday trip from makemytrip, which despite having such brand name having such poor after sales customer service.

I hope you will mediate into it and resolve the issue.

Regards,

Souvik karjee

I booked a train for tonight from udaipur to jaipur (19666). After the final chart came out, the seat status was showing as RAC (reservation against cancelation). So I tried to cancel it as per the policy on irctc website, but it said that I booked it from MMT so the TDR can't be filed. When i tried to cancel it from MMT, it had an option of TDR filing via chat only. I delivered so many messages to Chat with Myra. But there was no response at all. I even called on your helpline but it had no option of speaking to an executive. As per the IRCTC policy I can cancel my RAC ticket at least half an hour before the departure time. But because of this technical failure in your website, I now missed the deadline to do so. I am very very disappointed with your service in this regard. Kindly pay attention to my scenario and provide a resolution to this

Hi, i have booked tickets for travelling from tinsukia to pune on 9th october 2019.
But plans changed & i cancelled my ticket.

Mmt is yet to refund me the amount of 11000/- approx.
I have been following up with them consistently, but they just keep delaying the stuff.

Request you to kindly help me with the issue

Passenger name : swarna chatterjee
Reference no. [protected]

I used makemytrip app to book an international activity on 2nd oct 2019. The booking voucher was generated on the app itself (Screenshot attached with booking id and qr codes). The activity was scheduled for 12 oct 2019 in venice, italy. I reached the vendor location before time and showed them the mmt voucher. But they refused it saying that they are looking for a different voucher than one mmt generated on the app.
So then i called up mmt to resolve the issue and they said that a different voucher was sent on 10th oct on my email.in the meanwhile, vendor left with his ship and i was stranded.

So my issue is that first of all, makemytrip didn't call me to inform that a different voucher would be needed to redeem the activity. Also the voucher was sent very late, just 2 days before activity. How can they expect me to read my mails on vacation. And lastly the vendor they were working with had no information on the passengers names who would be travelling with them. That is very unprofessional.

I request a full refund of rs 2678 from make my trip.

I am biswarup chakraborty, a regular customer of makemytrip company regret to inform you that i booked hotel mountain trail at balasore (7th october to 9th october) for two days during durga puja with triple occupancy through your website. On 7th morning at 8.32 a. M. I called up mr. Vivek shaw of hotel owner of mountain trail for our room booking confirmation. He told us everything is ok.
When we reached at hotel, we have been offered a temporary room (205). The hotel owner mr. Vivek shaw told us that within half an hour we will get another room for first day and on the next day room no. 201 will be given. We have asked for a permanent room as we have booked it on 12th september.
Room no. 205 has no ventilation or any exhaust outlet due to air conditioning facility. He told us that he will charge rupees 300 extra for ac facility. Thus rejected his offer and continued to stay in room no. 205 without ac facility.
Suddenly we have discovered that our television was not working. We reported him immediately regarding this but no response. After having lunch again when we have asked for television, they told us some mechanic will come and check the problem. We gave them our room key and left for darshan of panchalingeswar temple.
At 5 p. M. When we returned and asked for the television set to be repaired or not? We got the reply from hotel boy that mechanic has taken the television set for repairing. Then we have asked for another set. Hotel boy suggested us it is not possible for them better we watch youtube on our mobile phone. During our conversation with hotel boy all of a sudden the owner of that hotel mr. Vivek shaw started abusing us with slang languages that we have paid the amount to makemytrip.com only not to him. Also physically pushed me and said better to leave his hotel immediately.
We were totally surprised for this offensive behavior of the owner of the hotel mountain trail, mr. Vivek shaw. As we have no other option / choice but to stay for our puja holidays we returned back to room no. 205. First time in my life, i have experienced such ill-treated hospitality from a reputed company.
We have evidence of our room facility (No television set), strongly protest for this kind of in human hospitality.
You are requested to take immediate action against this person and hotel mountain trail (Panchalingeswar balasore, odissa). This kind of audacity cannot be tolerated. You should black list this hotel immediately so that any other customer does not get cheated further in future.
Take it as an official complaint against the owner of hotel mountain trail, mr. Vivek shaw.
Soon we are going to publish this review to all related websites and further move to consumer court with legal formalities.

Make my trip has given me a mmt travel finance of 200000inr through capital float.. It was appearing in my mobile app and wenevr i tried bookingbthe option showed me in final booking page.. And from today its not appearing in my booking page and i tried more than 50timea to contact make my trip customer care and when they hear why its not appearing there.

I booked 3 tickets with booking ref no. Nn[protected] dated 13-mar-2019, pnr no. Ebkrte jet airways flight delhi to doha for 07-may-2019.
I received a mail on 18-apr-2019 that the flight was canceled by airlines. Makemytrip agents promise refund will be reflected in the account within 7 days. I received an mail on 07-may-2019 the refund amount of inr 11184 for makemytrip booking id nn[protected] has been successfully processed.
But this amount only for 1 ticket another 2 tickets refund not process yet.
I called much time to customer care regarding this they said to wait for some time. I am waiting for 7 months but i did not get my refund. They are not giving any alternate, due to this i and my family suffering from last 7 months, how i can survive, i am very disappointed. Please help us and take action regarding this for my refund.

I booked a hotel in leh for 19th oct to 22 oct via mmt and paid all the money in advanced. When i reached at my destination the hotel is locked. Mmt make fool for us all the time. They provide a hotel which is already locked since last one month and they just saying for given alternate booking but they didn't provide that. All this time i had to suffered with high fever and ridiculously cold. My wife and cousins' wife had vomitting and very painfull headache... We have to suffer from cold wind in 10°c temp for 3 hours and they only said about waiting for 20-25 mins everytime... All this time we have passed through so much difficulties, we have problems in breathing but what they all do only just saying about sorry & sorry. But the only fact is that we all have to pass through physically and mentally harrassment only because of mmt and they also denied for provide any compensation... Those behaviour were so rude and ridiculous... They are just want to make their profit but they have no feeling about their customers and their trip.. They just ruined our whole trip, our whole day... I want to take legal action against them.. They dont have any rights to spoil someone's trip and health. They just put us on the road for 3 hours in freeze temperature...

I booked cab from makemytrip from gurgaon to jaipur and got confirmation that it will come 9.30 in morning. When i called driver, he confirmed he will reach. Then he dint reach till 9.45 and found that he is not coming. Then makemytrip customer care asked me to wait for another cab which they are arranging and it will come in sometime. But it dint come n again cust care asked to wait, after many hours, they just said that they are unable to arrange cab. So, my family trip went in vain and it became a big torture to use makemytrip which i'll never use again in future. Also, i made hotel booking using mmt, so i asked them to refund my hotel amount as i am unable to reach hotel due to non availability of cab from makemytrip but they are just doing nothing and wasting my time. Even tried talking to senior person but they kept us waiting for hours and said they will call but nobody called. This is really pathetic and i decided never to use makemytrip and also told lot of my friends not to use it as it is fraud. Just due to this cab mishap by makemytrip i was unable to go to jaipur and also felt bad in front of my guests. Really pathetic service by mmt. Fraud people, customers money is not something growing on tree. I need my money back.

For my flight cancelled by the airlines where the booking was done through mmt (Makemytrip), i have been incessantly following up with mmt on the refund status. Every call i make to the customer care only the person is different whereas their updates has no progress to share with customer.
In jun i had requested to escalate and mmt promised my case will be escalated and chased up.
Today when i call again, there is nothing mmt can provide as a promising answer. Where will common person like me go than seeking support of travel agencies like mmt to get such issues sorted out? Where is the customer service in its true sense displayed by mmt here?
I have called them at least 1 time a month since may '19 for the refund and mmt has not been able to do anything about it.

Dear sir/madam,
Booking id - nf[protected].
Journey date: 06.10.2019.
Scheduled departure: 20.35 hrs.

On 06.10.2019, i received an email and also a text msg, that my flight was delayed for 20 min and rescheduled at 20.55 hrs.
I checked in at 20.05 to 20.10 with my family but was denied boarding, stating that there was no delay in the schedule and they have nothing to do with delay email/msg received from mmt.
I was forced to board next day flight at 12.30 pm and was charged additional approx rs 18000/-, which was a huge financial loss and in a situation o[censored]rgency was a typical metal agony to me and my family.
I contacted ur executive on the helpline no., but they went on telling that, i should have reached airport earlier. And for the mmt email/msg, they told me that, it was a technical error and they are sorry for that.

I should have reported early, but at the same time, whether that eamil and text msg of fight delay from mmt is not equally responsible for my delay.

If this is the case, i will get wrong information and loose my hard earned money, then why do i go and suggest for mmt.

I request your goodselves to look into this matter and resolve this issue asap.

Rakesh m
Chennai.

I have booked a ticket from mumbai to jaipur ai 611 departure time 11.15 am, jaipur to mumbai ai 612 departure time 14.00 hrs (Booking id nf[protected]) which was delayed by 10 hour, so i had to cancel my ticket, which the booking was made at same time and amount was paid as a whole at once.
Now air india and makemytrip is not refunding, airindia is telling the pnr is different and makemytrip is telling its fault of the airindia.
Its huge mental torture to get the things right, the airinda and makemytrip is making money and consumer is the loser,
There a tele conversation (Conference) so the both the companies start blaming each other instead of solving the problem. I asked both the companies to sent an email to me the reason of cancellation and why not refunding.
The both companies are not providing email to sent email of the complain

What to do next
1) both the companies is making money and cnsumer is suffering
2) flight is delayed without any information and reason
3) why shoulder a consumer suffer

I accidentally created an account in make my trip
app with my email id. Now i can't access my first account. There's no option in your site And mobile app to delete account permanently No customer care number for account issue which is really weird and annoying. My registered email id is [protected]@gmail.com. Kindly delete this account linked to mmt permanently.

As i took the europe trip from make my trip, our interview in chandigarh was on 10 oct 2019. The visa got refused due to 8th reason mentioned in letter. Which is "the information submitted regarding the justification for the purpose and conditions of the intended stay was not reliable." which was clearly the mistake of company in preparing the file and now they are not cooperating with us. Even not advicing us what to do next. Is investing in your company for a holiday is a money waste?

I have booked an international fight ticket and i have change of travel date too i have paid the ticket cost and after while change of travel date i have paid the amount too but i have not received the invoice for the total amount i have been keep on calling the customer service several times more than 10 time in 15 days always the say the same in 24 hr issue will rectify but its not rectified they are not sending me the invoice all we bad costumer service very very bad management

Kindly don't use this site to book tickets

Its been over a year for getting a resolution for my travel hotel booking complaint, its been pathetic both from this forum as well as mmt team

Very lousy no resolution for the wrong selling for over 18 months???

I was been assured many times but nonsesne it is that it has never been resolved.

Tried many time reacing mmt seniors but there is no heed???

Dear concerned person.
Hope you are doing well.
Mmt had offered me mmt travel capital float to my mmt account. I had used it several times for bookings. Now whenever i am trying to book any ticket, it is not showing in last payment option. I had tried multiple times but still not able to get this option at payment page.
Requesting you to please look in this concern & sort it out asap.

Regards
Gaurav anand

On 11th oct 2019, i booked a hotel in OYO hotel '' Hotel Sea Blue Inn'' by MMT of 2 rooms for 3 nights. In the Eve of 11th oct 2019, i tried to check-in in the hotel, intially hotel manager stalled us for some booking confirmation and then he flew away for 1 hr. i and along with my parents waited in the hallway for around 3 hours. then i tried calling OYO and MMT call center to resolve my problem, But in Vain. Everybody was just assuring to deal with my problem but nobody did anything. At last, divested of my choices, i chose to book room in the same hotel offline at an escalated price which costed me 4000 rupees extra. MMT guys proceed the refund process the very next day and made look they did some kind of favour. i want some compensation atleast for my mental trauma and hardship.

We are a 5 star hotel in leh. Name is the abduz. We are unable to contact our bd, since he may be in j&k with no communication. Writing this mail as helpless customer whose only choice is to go to court like the way small hotels have done for oyo. Please call[protected] & resolve our business bottleneck. One more yes, as your ladies to be polite even they are not from customer care.
Regard
Hygreev
[protected]