MakeMyTrip India Complaints & Reviews

Date: mon, dec 2, 2019, 10:52 pm
Subject: immediate refund on cancellation request for immediate refunds of flight booking nn[protected] which was cancelled in april 2019 well before date of travel in may2019 last year.
To: [protected]@makemytrip.com, [protected]@makemytrip.com
Cc: [protected]@makemytrip.com, [protected]@makemytrip.com

Request to arrange for immediate refund of our two tickets which were already cancelled last year before may 2018. As i purchased tickets from makemytrip.com online, so my paid amount may please be refunded to me as tickets were already cancelled last year. Now it is a high time that makeytrip.com has not yet refunded our overdue refund on cancellation last year. I therefore request to kindly expedite to arrange to make immediate refund to my credit card ac from where it was paid to makemytrip.com as i had taken loan from bank to pay my credit card bills on payment to makemytrip.com awaiting for immediate release of overdue refund to me as a special case within fortnight else i shall be constrained to move the matter in public press media, our officers association and appropriate authorities and govt authorities including national commission govt of india including consumer court.
Best wishes vinod borkar, gm &rs-cwc, ongc mumbai. Mobile [protected]/[protected]

From: "borkarvinodtukaram"
Sent: mon, 02 dec 2019 22:01:12
To: "[protected]@makemytrip.com"
Cc: "internationalbooking"
Subject: immediate refund on cancellation request for flight booking nn[protected] which was submitted last year

Request to arrange for immediate refund of our two tickets which were already cancelled last year before may 2018. As i purchased tickets from makemytrip.com online, so my paid amount may please be refunded to me as tickets were already cancelled last year. Now it is a high time that makeytrip.com has not yet refunded our overdue refund on cancellation last year. I therefore request to kindly expedite to arrange to make immediate refund to my credit card ac from where it was paid to makemytrip.com as

Makemytrip made my morning with difficulties i booked a hotel in gurugram which is makemytrip assured hotel, amenities was missing there and they resolve it in 2hrs by cancelling it & said now you will not get charged, thinking that i m fool! My booking was refundable before 12pm today, however just to make me fool they said this to me, when i asked for a compensation “we can give you 2000 voucher”, dear makemytrip i can easily get that much discount on your portal so what was the compensation “zero” again tried to fool me, then supervisor came in role and again started the same #, i want to know if they you guys are not able to handel any booking then why you are making such advertisements taking such great celebrities.

Make my trip has given me a mmt travel finance of 200000inr through capital float. Whenever i booked my air tickets, travel finance option was visible.
And it is appearing in my booking page. Already my cibil shows i take a 2lac loan from capital float, that’s why others bank not provide me any travel loan.

Please remove & close mmt finance. As do not want the same. It reflect my credit score. Unable to remove from profile. It very irritated me in call centre no one help me to do this.
Ph: [protected]
Email: [protected]@yahoo.co.in

Dear team,

Make my trip has given me a mmt travel finance of 200000inr through capital float. Whenever i booked my air tickets, travel finance option was visible.
And iti s appearing in my booking page. Already my cibil shows i take a 2lac loan from capital float, thats why others bank not provide me any travel loan.

Please remove & close mmt finance. As do not want the same. It reflect my credit score. Unable to remove from profile. It very irritated me in call centre no one help me to do this.

I recently published a hotel review on make my trip by mistake and now this review can’t be deleted. Even after calling customer care they said it isn’t possible from my or their end. This is totally unacceptable from a renowned business site like make my trip. Kindly help me and take the required action.
I need it to get it resolved immediately on urgent basis.

When i booked the ticket there was not anywhere mentioned that i need to arrange for schengen visa because of double transit. Neither on the ticket nor in the visa conditions details were mentioned, and to evidence this i have attached the screenshots of the app which i have sent it to mmt no where it's has not referenced that visa is mandatory.

Also, there was not even anywhere mentioned that this was multiple carrier flight, as i bought this flight because i thought it fully lufthansa.

I am highly disappointed with the service that makemytrip has provided as no one was really bothered how stressful and everything was indeed predicament, specially when i was no where at fault.
I have called makemytrip numerous times but no one really resolved the issue. Then i had to on the spot book a flight, with the only one option that was available for the day; which was not cheaper at all!

What i don't really understand is why nothing has been mentioned on ticket and how can makemytrip expect the traveller to know that because of specific scenario visa is required and when i booked the flight it never mentioned that it was multi carrier flight operated by 2 other operators.! I find the whole scenario as quite misleading and they have failed to provide the full information about the ticket. Had it been, i would have never booked this flight.

I have been sending numerous emails to mmt and have called them, but no one had the courtesy to follow up. They have denied for the refund and gave the reason that mmt is no where is fault.

On 3rd october 2019, at about 7.41pm, i started getting debit message for rs 17000 / rs 17000 / rs 17000 / rs 8100 for debit to make my trip for purchase of domino's pizza, i was surprised and validity of coupons were upto 31st oct 2019.
I immediately block my standrad charted card from where this transaction has happened.
I complained to make my trip and they sent me returned money confirmation.
I also send dispute notice to stanadard charted local pune branch from which the credit card was issued, but now again they are raising the issue that, domino's pizza in turn declined to pay back the money, transferred to them.
I find every transaction of this suspicious and i want this to be deeply scrutinised, pl send me the mail if you want any more information.
My mail id is [protected]@rediffmail.com
Regards,
Sahasrabuddhe mahesh
Mob [protected]

Mistakenly i have created 2 accounts for myself. I created one account with my email id. The other account i created using my mobile number, wherein i got an otp. One with email id and the other with phone number. Im getting the same bookings in both my accounts. I'd want to delete one account. I would like to delete the account with my phone number, so that i can use my phone number for my other account.

Date: 25/11/2019

Hotel booking was confirmed on 17th november 2019 for a booking date on 23rd november 2019. Check-in denied at hotel on arrival date. No information was provided on cancellation or alternate hotel. Gross negligence on their part. Operational issue should not be reflected on consumers inconvenience. Schedule was disturbed and lot of stress to family.
Booking id nh[protected] at oyo 48857 hotel neelkamal 2 deluxe, ahmedabad.

I have booked a tickets for a domestic round trip.
The total amount for the round trip came to rs. 25605.00
While finalising the payment it suddenly hiked and i ended up paying rs. 26955.00.
I was charged convenience fee of rs. 1350.00.
I believe this approach on their website is quite deceptive and often misleading to consumers.
I tried to find more info on this "convenience fee", but i couldn't find any clear answer.
These practices seems to be unethical and possibly illegal
Please find the attached for more details
Regards
Dhaval

I have booked a honeymoon trip to spain through mmt. All issues related to trip were supposed to be taken care of by their team.in this this their visa team has misguided me regarding my documentations and for which i had suffered.
I have submitted all the documents but reason for visa denial was that "reason for leaving of the member state is not ascertained". This can happen only due to miscommunication between documents sent and what embassy wanted or the return tickets which are supposed to be provided by mmt. So this was ideally the role of mmt visa team to assist me in. It is in this role your team has failed to deliver. Otherwise i would have managed on myself all these things but due to paucity of time i was seeking mmt's assistance.in this they refused to return my advance money deposit of 83992. I have raised complains for the same to multiple people of mmt but to no avail. They stopped responding to my mails and even closed the complain portal on trip management section. Now i want a amicable resolution of the same.
Details:
Name: nikas kumar and neha janu
Reference number : nl[protected]
Destination = spain
Expected date = 15th june
Amountpaid = 83992

I have booked a ticked on 7th of november this month and after booking my ticket, i wanted to make the chamges in it. I called customer care of mmt and they took a request but they did not resolve the issue since it is 23rd of november today. Whenever i am trying to call on their customer care, they are just saying that their concern team is working on it and they need addtional 24 or 48 hours but after 48 hours it was the same situation.
All are the players and they runaway after making fake promises.
I have recorded their some of calls where they promised and runaway.

Hi,

While booking my flight, i had opted for the insurance in month of 20th sep-19. It has been almost 3 months, i have not received the copy of the insurance.

Makemytrip followup reference no.[protected]

I am following up with makemytrip customer support from last week but everytime i get a response that their offline booking team is working on the same and they will revert within 24 hours.br...

I booked a hotel using mmt; while selecting a room it was mentioned that in 18k room tariff per day; "free breakfast", "taxes" + other benefits are included.

When i did the payment, it charged around 24.5k with split of 18k and around 7k taxes.

My complaint is that if it was mentioned that tax was included in 18k, why it charged the tax again?

I am saddened and disheartened by the very recent disappointing experience with the make my trip bookings. The way they have provided the service was very much unprofessional and unethical. Their executives taniya, rahul jain, heena, kanchan sharma & sachin have given a very poor response and service. I have been in a belief that mmt provides the best services on hotel bookings but after getting this kind of service i don't feel the same anymore.
I have booked taj exotica resort & spa, salcete, goa from mmt app for 6 nights & 7 days with a breakfast plan & mine booking id was nh[protected]. After checking the plans for 3 to 4 times, i have selected the room with a breakfast plan. But they provided me the room only facility with no meal plan. I have never seen such poor service from a well-known service provider anywhere.

While dealing with all these issues i got mail of a taj gift card of rupees 500 and previously it was mentioned that i will get a taj gift card worth rupees 3000 after the booking is done. Mine every experience was disappointing and absurd with mmt.

Then suddenly i got a cashback message from mmt on 11th november, there was a cashback of rupees 2174 and i don't know what's this cashback is for as it is not mentioned in it.

I urge the higher authorities of mmt to take this complaint of mine very seriously and be answerable for the entire event. Also to bring to your knowledge that i had to pay extra for the breakfast at the taj exotica resort & spa, salcete, goa for 7 days even after booking the room with the breakfast plan.

I would like to bring your attention here on the following issues that i have faced even after paying for the desired services.
Key points & issues:
1. Mine budget was fixed and i have decided that it should not exceed a lakhs rupees with breakfast plan.
2. I have selected a proper plan after checking though i had to face this issue.
3. I had to pay extra for breakfast. The breakfast plan of mmt was 1500+ taxes & i have paid 1900+ taxes for it.
4. Got taj gift card worth rupees 500, which should have been of rupees 3000 as mentioned by mmt while booking.

I have paid for the booking on 8th november through my credit card the bill was generated (You can see the bill in an attachment) and i got it through mail and whatsapp. I have checked the bill then i raised my concern & called up the mmt people after seeing the room only plan mentioned in a bill. They assured me to solve the problem in the next 24 hrs. Then i got a call from mmt on 9th november & they told me that i have selected the room only plan. And after asking that from where this amount of 14, 163 rupees has come, the mmt executive was unable to give the satisfying answer.

This is very ridiculous and when i told them that i have taken the screenshots while booking then they suddenly changed their voice tone and the way they were talking to me and asked me to send the screenshots on mail. I told them on 8th november to solve this issue on an urgent basis & i will be in transit on 9th november as i have to check-in on 10th november. And even shared the screenshot of the booking and selected plan with them.

I accidentally created 3 accounts on makemytrip and it is causing me a huge inconvenience. I dropped emails to your dedicated emails [protected]@makemytrip.com but didn't receive a reply at all. This is highly disappointing as you have no channel or access for customers with problems other than booking issues to reach you. Your phone numbers do not address such issues either. How do you retain customers when you can't answer their queries and solve their problems?
Please resolve my issue at the earliest as i want to permanently delete all my accounts.

I have booked ja ticket for kochi - mumbai in the month of january for a trip scheduled in the month of may thru make my trip.

I had cancelled it in the month of april much before jet airways was declared insolvent. Its more than 6 months time and i have not yet received my refund.

Booking id - nf[protected]

Can someone guide me the procedure pls?

I have booked flight through makemytrip.com they are offers best gurantee on flights booking through their website, they charges 8318 rupees including convinience fee, then after i just checked fare with akbartravels.com and other website, the results was shocking makemytrip charged me 1141 rupees than akbar travels, then i complainted for best price guarantee scheme, i send all supportings for that, after 3 days of delayed response, they informed me that the best price guarantee scheme is no more its already stopped, but before the booking through makemytrip, i was a trust in makemytrip that makemytrip has lowest rate if the rate is highers they will give my loss back in 10x times, i checked that offer in promo section, an i found that the offer still available/working, now lost 1141 of my cash, they are not ready to give 10 times of the diffrence, i requested them to give atleast 1141 and i dont want 10x times of diffrence amount, here i am attaching screenshots, ang guys dont book in makemytrip, they are money looters, cheaters, the misleading customers by giving fake offers

I booked for a hotel for my bangalore trip on 13th april 2019. Due to some personal issues i couldn't complete my trip. But i didn't got a refund till today. I would like to get my refund of rs 1802. I have cancelled the stay but my refund was not credited to my bank account. I have waited for 6 months and even now i didn't got the money. I think i have to get my money back.

Booked hotel ranabanka palace jodhpur through make my trip. After the booking a booking voucher was with a note there a mandatory dinner and cost us 15k. I contacted mmt and initially i was told i don’t need to attend and they will resolve the issue. Every time i made a call, i was told a call will be given in 24 hours but it would never happen. I had keep calling and finally to my surprise i was told i need to pay for the dinner weather i attend or not. They are just cheating the customer and not even ready to cancel the booking and refund my money as i have already paid the booking amount.