MakeMyTrip India Complaints & Reviews

We booked a holiday package with makemytrip for turkey. They promised to take care of our entire trip details including visa. They took our documents including the passports for visa processing. They have also taken two payments from us to the amount of ₹120, 000. However now they are not responding to any queries and are holding our passports hostage.

Booking id: nl[protected]

Hi, i had a word with riya regarding my hotel booking and she offered me refund of 2000 and asked me share the bank details, i have shared the bank details on the same day but no one reverted yet from mmt side secondly i called mmt again where one supervisor told me there is no action has been done from riya side.

Reference no.[protected]

I booked 3 rooms for 10 guests (6 adults and 4 children) for 21st-23rd dec in four points by sheraton, mahabalipuram through the makemytrip app. I wanted to change the dates of travel. I tried contacting makemytrip, the automated response received was we are attending to customers who are travelling in the next 10days because they are short of staff. The prices are going up on the other hand which they do not realise. It is our money that is at stake. The automated reply said do it on the app or our website. I then went to my booking on the app, it had a few options like cancel booking, modify guests, modify dates, etc. I only clicked on modify dates and selected 27-29th dec. It showed a that your package is available for your chosen dates for a price difference of rs11000. I then paid the differential amount and received the new booking voucher. Please note the new voucher is with only 6 adults and 0 children. How can this be? I have clicked on nothing other than modify dates.

2nd phase
Withing 10 minutes of recieving the voucher i was trying to contact mmt. My fear is i have now paid rs82000 and at hotel they might ask me to pay more for the children. I was unable to cancel and make a fresh booking also. I messaged frantically through my app. I finally get a call with maybe 2 rings late in the evening which i missed. I then get a message saying case closed. I do the chat process again. I finally get a call and the agent says yes there is an issue with your booking, our specialised technical team will get back to you maximum with 48 hrs. I was slightly relieved. But after 24 hrs i got impatient again because if i have to cancel this booking and make a new one, the prices are soaring high. I chat again, get a call and say the same thing, there is an issue we will get back.
Please note that it has been 5 days for the first booking and 4 days for the second. There has been no response at all!! I wanted to file a case as i'm feeling harassed. My money is involved and other two families whom i don't know what to answer.
If they want to cancel my booking let them do so and refund my entire money or call me to discuss. I have both vouchers to show which i am unable to upload

I am writing this complaint to express my deepest regret towards makemytrip support and supervisor. They are as good as non-functional.

Booking id: nh[protected]Attached voucher)

My booking was confirmed and check-in was on 2 november 2019. Upon reaching the hotel they told us they haven't received any booking from mmt end. We called mmt support to get this resolved but instead of getting this solved after 5 hours mmt shared alternative property (Amor beach resort) voucher where we paid 6k more (Attached is hotel booking voucher) and the revised property was not equivalent to the previous booking. Hence, we paid twice for the hotel and went through the misery of requesting support from mmt. Revised voucher sent my mmt was only for 1 adult and hotel started demanding more money from us (Highlighted the same)

Also, we booked activities from thrillophia on the same day but we couldn't able to effectively avail the services and would you please compensate for the same.

Request you to please look into it.

Hi team i booked hotel for 3 days 2 rooms in ahmedabad last 1 november 2019. When i was reached at hotel on 1 nov hotel denied cheak in, hotel management told payment issue we not accepting online payment. Imegitely i call customer care of make my trip but they couldn't solved problem. I told them returns my online payment in my account. Upto 10 days completed but they are not confirm with refund so please tell me what will be next action by me?

Mr. Kalra, thanks for giving me a great experience hats of to your supervisor Sonal who even don’t know weather my booking is refundable or not so I have to guide her but it is not an issue, thing is that she committed a voucher of 3000 to me as a compensation and I requested her to make it documented and send a mail, believe me I called her in the morning time and now it’s 8pm since I haven’t received a single mail so that I can assure that I will getting a voucher. Pls let me know where else I can write this appreciation mail for your kind gesture

Booking I’d NH7P[protected]

Hello sir my name is lakshay gupta.. I am a very regular old user of make my trip and my mobile number is +91-[protected].
I had made two bookings (Nh[protected] and nh[protected] on a non refundable basis thinking that i will go for this vacation as i have always been going after making non refundable bookings in make my trip..
Unfortunately i met with an accident last week and i have fractured my leg.. My doctor has adviced me a complete bed rest for two months because of which i won't be able to go for this vacation and bookings mentioned above..
I hereby request makemytrip from the bottom of my heart to cancel these bookings and refund the amount to my mmt wallet or my bank account as i can use them after i'm back to normal health. While booking these non refundable bookings i never knew this is going to happen in my life. As an old valued customer of make my trip i request makemytrip to refund the money as a special gesture from their side.. Because it's a very genuine reason as what happened with me was unpredictable.

I await a positive response from your side.

Hello,
I am a regular traveler and generally book my flights on indian travel sites. I was quite happy with yatra but in order to change the experience, i chose makemytrip and booked some domestic and international travels for me and my family.
As mmt claims ‘#no1’, i thought your services would be quite clear and appreciable. While booking the tickets, i also opt for insurance for all the flights i booked but i never received any insurance details from your side.
I am well settled nri in paris and working in one of the top banks. I have to really spare my time to talk and follow it up with your customer service. I started the chat with your customer care couple of times but no instant reply.in fact, on some chats the reply was after few hours. Strange.
You can check that asking your backend team.
Then today morning (07th nov 2019) around 9am cet, i called mmt customer service. Again the call was transferred from one agent to another. Big waits in between the transfer and ultimately, your customer service put me on hold for 30 minutes and then disconnect the call finally at around 10:10 cet. Classic customer service. I expect you should hear the call recording. A lot of training is required in order to handle such a simple request like that.

For me, i just need insurance documents for all the bookings i made with you. And then may be i will leave make my trip and move to some other online travel agent.

I am not asking a favour but asking the return of what i have paid you.

But you should take this very seriously. This is a real flaw in your system to not provide any details of insurance to the customers who buy directly with mmt.

Hope you will take some action and improve yourself.

Booking id - nn[protected]
Booking id - nn[protected]
Booking id - nf[protected]
Booking id - nf[protected]

Regards
Nishant bansal

The above mentioned booking is done for 4 adults by paying slightly more than 2 no of double occupancy. Upon check in they provide just one double occupancy room with 2 no of additional mattress. The room is not spacious enough to place those with comfortable movement though we request to provide 2 double occupancy room, since we paid more than that, but hey refused and informing us that this they have provided only for kids, whereas while booking it is clearly mentioned as 4 adults.
The immediate next day we booked 2 no of double occupancy through goibibo with cheaper rate.
Today i have received 2 bills by splitting the amount paid by me to avoid their tax burden in unethical way. Even on enquiry the so called gm of the hotel rubbish and used filthy language.
Hope you understand the intense of the issue and refund the money as well the action against the brutal gm to avoid further escalations

Dear sir,

Ref: makemytrip booking id in1b[protected]

I had booked ticket of 21 people (Group booking) through make my trip travel expert by email. Then i had cancel my 1 ticket and email this details to our travel booking expert and i received confirmation of same that i am cancel 1 ticket from my group booking.

But still i have not get refund from make my trip and i call our expert they told me refund from airlines is get by make my trip but make my trip account dept. Why not process the same in your account i dnt know?? Then he suggest me draft a mail to make my trip concern team related to refund. I send email to [protected]@makemytrip.com but still i have not get any reply from this end.

I am very much worry about this matter.
Please do the needfull
I hope you will help me out this.

Thanks & regards.

Pratik patyane ([protected]@gmail.com)
[protected]/[protected]

I had tried to book train ticket from bangalore to kopergaon by karnataka express -12627 for journey date 15th february 2020 on october 20th (Booking id no[protected]. The transaction failed but my account was debited with an amount of rs. 1409.66. I had contacted the make my trip toll free number and had spoken to agent ms. Kavitha (Ticket id no. [protected]) and then i received a sms saying that my case / issue was mentioned as closed ny the above said agent. The message informed that the amount will be credited back back to my account within 14 days. But we have not received any amount so far.

I booked my train tickets from hyderabad to coimbatore on march 6th 2019 for 3 people. Got it cancelled on may 3rd. After a month i contacted make my trip website for refund i was told the policy of refund is 60 to 90 days. But inspire of calling regularly they are putting the blame on i rctc. We paid to make my trip and i hold you make my trip responsible. Almost 100 calls have been made and several mails sent but still no response. I want the higher authorities to answer and take responsibility.

I have to cancel my flight scheduled for 8th nov bangkok to delhi, for which mmt processed the refund of rs 6900.
Today 6 nov, i get the call from mmt executive that they can not refund my amount as the airline has denied the refund.

Contrary on the 2nd nov, the mmt website automatically initiated my refund and they promised the refund. It seems they have deceived me with false information and do not wish to refund my money. This they might be doing with many of their customers.

Please help me get my refund amount and take strict action, they are cheating many people.

I want to delete my mmt account associated to this mail because i want to add this mail to my another mmt account associated to a phone number. So please solve this as soon as possible because i have many works with that. So i hope you will solve my problem as soon as possible... I would be thankful for your service and suggest to my friends for help too.

I am trying to apply coupon code that i have but i am unable to put it.
Even after multiple attempt to call makemytrip i as unable to reach to there customer call center.

I need this to book as soon as possible or else the prices will increase. I am using netbanking and multiple times it's failing.
Makemytrip should help me. I don't expect this from a company like makemytrip.

My mother and I made plans to travel to Munich to visit my brother and so I booked a roundtrip Lufthansa flight from Mumbai to Munich on MakeMyTrip (booking id: NN[protected] costing 90, 390.
Our flight to Munich was at 00:50 hrs on 23 September 2019. About 3 hours before the flight, I called makemytrip to enquire regarding date change for my return flight and the MakeMyTrip agent erroneously cancelled my entire booking on the Lufthansa portal (the booking was intact on the makemytrip portal). He cancelled both mine and my mother’s onward and return flights! The shock and stress we went through at that point is indescribable. We were at the airport, planning to board our flight at 00:50 and all of a sudden, the staff at the Lufthansa counter told us that our bookings have been cancelled!!! I tried calling MakeMyTrip many times to help us out through this, but they didn’t even extend the slightest help possible. My calls were simply put on hold.
Tickets at the airport were extremely expensive and I thought it was best to cancel our travel plans and head back home. However, my mother who is 55 years old and a single parent suffers from depression. She had an anxiety attack and broke into tears as she very badly wanted to meet her son at the earliest. Hence, I had no choice but to purchase new tickets at the airport, which cost me 173640.
This was an extremely stressful experience for both o[censored]s. Immediately after reaching Munich, I wrote several emails to MakeMyTrip asking them to fairly compensate me for putting us through this ordeal. I requested them to pay me 173640 + 90390 as they had to compensate us for the horrible stressful experience they made us go through. This is a very small compensation considering what they made me and my mother go through! Ideally they should be paying us 10 lakhs or so for this irresponsible goo[censored]p! We were on the verge of cancelling our entire travel plan because of them. The time, money and effort that we put into getting our visas and planning the trip would’ve gone to waste because of this careless behavior from their side! I had to watch my mother have an anxiety attack and cry her eyes out at the airport because of them. What they made us go through was painstakingly horrible.
After several follow-ups, they finally replied and accepted that they made a huge mistake and agreed to pay me 173640 + 90390 and give additional travel vouchers of Rs 5000 on MakeMyTrip portal (have attached all mails). However, they again cheated me by paying only Rs 173640! I have been following up with them for the remaining amount but they aren’t replying to my mails. Request you to please help me out in getting the entire compensation from them.

Dear team,
We had a horrible experience booking cab service with you for delhi airport to gwalior. We were not only left on middle of road to figure out our own way but we felt mentally harassed and traumatized during the process. Following are the sequence of events:
1.) we made booking much in advance with booking id no. Nc[protected]
2.) we had a pick up at 11 am from delhi airport on 24 oct 2019.
3.) we got driver details but we wanted to confirm it so we reached out to mmt on 23rd evening and they ensured everything.
4.) whole fiasco started on 24th oct morning when we started getting calls from multiple numbers for pick-up and on one call someone even said he is waiting since 9:30 for pickup!
4.) when we finally stepped out of airport at 10:15. We realised there was no cab and me and my spouse again have to call back on all such numbers from where we got calls, in addition we were continuously on call with mmt. No one had any clue on driver name or cab number.
5.) this continued for almost 45 mins. And finally we found driver at 11:20.. To utter surprise driver name and vehicle no. Was different. On enquiring he told us that he was assigned randomly by cab vendor and he is going to jaipur and his way he will drop us in agra.. This left us further unsettled as we had booked outstation can till gwalior (You can verify from booking id). Gwalior is 120 km ahead of agra and it is 2 hours 44 mins journey.
5.) we called back mr. Satendra who was still giving false assurance and asked for otp and said he will arrange something else from agra.
6.) at this point we asked cab driver to drop us back at airport as we were still in airport premises. He refused to this and dropped us on middle of road and went away. By this time it was already 12:00 noon.
8.) all this has lead to a very bad experience and on top of that customer care argues that satendra only came to pick you up.. Where as he was sitting somewhere else trying to coordinate.
Following are direct number associate with this event:
Satendra : [protected]
Driver who came to pick : [protected]
Another random caller for same trip : [protected]

Overall this was a pathetic and a very very poor experience and has left a very bad taste for us. Forget loss of time.. We felt so unsecured during the entire process.

I would strongly urge you to take very strong action against this company. Also i not only want refund but also a compensation for loss of my time and inconvenience caused to me and my spouse.

I hope you will take this matter on priority and provide me with with suitable relief on this matter. We are in touch with makemytrip since 24th oct but they have not provided us any refund or anything and they continue to delay resolution process.

I was booking my flight ticket from jaipur to the new delhi today. I was using mmt app. I selected the date as 6th november 2019 and i did the payment. Little did i know that the dates got changed to 6th jan 2020. And in was like what the # was that.

I looked up for the date change charges which were around 80 % of the actual flight along with mmt extra fee which was 300 and also base fare difference.

So i change the flight date and it dawned on me that this could be their way of getting money out of the customers and ofcouse i consider it as a fraud.

Right after that i started looking for the similar experiences of the people with this app and i could find really a good no of people which were saying and complaining about the exact same problem with this app.

Try to book flight directly instead of these apps.

Dear,
Sir/ maam

Regarding my flight booking i booked a ticket for delhi to guwahati two person this evening. They deducted the amount 11863 rs but didn't sent the ticket. No pnr number, no message and no email. Nothing has been sent except the deduction of the money. How do i get my ticket. This is a very bad experience. Please do refund as soon as possible.

I had booked my flight tickets via make my trip to delhi by spicejet on 25 oct. After completing the payment process, i received a message that my booking was unsuccessfull and that i will be refunded in 3-5 days. It has been 6 days and i haven't received any money. My bank also messaged me that an amount of 35k has been deducted from my account by make my trip. Please help me get my money back asap