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MakeMyTrip India Customer Care
MakeMyTrip India Pvt. Ltd.
Customer satisfaction rating: 45%
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4332
COMPLAINTS

MakeMyTrip India Customer Care

MakeMyTrip India Pvt. Ltd.

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Address
Tower A, SP Infocity 243, Udyog Vihar, Phase 1
Gurgaon
Gurgaon District
Haryana
India - 122016

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 102 8747  [All other major operators]
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285
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186
1800 118 747  [MTNL/BSNL phones]
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89
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94

Phone:
Phone:
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156

Additional info
Customer Support

F.A.Q.

Contact Details

Branches & Offices

Ahmedabad (CG Road)
4th Floor, Arvind Avenue, CG Road, Opp. to Associate Petrol Pump, Ahmedabad 380009
Toll-Free: 1800 103 0020

Aurangabad
Pawandeep, Kushal Nagar, Jalna Road, Near Patidar Bhawan, Aurangabad 431001
Tel: +91 24 0660 9594

Ahmedabad (Maninagar)
3rd Floor, Swastik House, Nr. Jawahar Chowk, Opp. to Radha Vallabh Mandir, Ahmedabad 380008
Tel:
+91 79 4030 4131
+91 79 4030 4136

Ahmedabad (Sahibaug)
1st Floor, C1/2 Mani Bhadra Complex, Shahibaugh, Opp. to Rajasthan Hospital, Ahmedabad 380004
Tel:
+91 79 4009 8747
+91 79 4009 8754

Anand
105, Sankalp, Anand V.V. Nagar Road, Opp. to A.P.C. Gujarat 388001
Tel: +91 26 9224 5909

Allahabad
G-4, Shree Ganpati Square, 44A/36 Elgin Road, Civil Lines, Opp. to A.H. Wheelers, Allahabad 211001
Tel: +91 53 2226 0248

Bardoli
117, Millennium Mall, Station Road, Bardoli, Dist. Surat, Gujarat 394601
Tel: +91 26 2222 5757

Bangalore (Residency Road)
Unit No. 101, Cear's Plaza, No.136, Residency Road, Opp. to Bangalore Club, Bangalore 560025
Toll-Free: 1800 103 0040

Bangalore (Vidyaranyapura)
#1240, GS Arcade, 2nd Floor, Vidyaranyapura 1st Block, Above Axis Bank, Bangalore 560097
Tel: +91 80 6555 5952

Bikaner
F-16, Heeralal Mall, Opp. to Railway Station, Bikaner 334001
Tel: +91 15 1220 1128

Bhubaneshwar
B 23 Saheed Nagar, Beside Hotel Empire, Bhubaneshwar, Orissa
Tel:
+91 67 4254 7853
+91 67 4254 7339

Bhopal
2nd Floor, E 5/4, Shopping Complex, Arera Colony, Infront of Habibgang Police Station, Bhopal (MP) 462016
Tel:
+91 75 5422 3687
+91 75 5242 9860

Bhuj
Shop No. 4, Odhavdham Apartment, Jubilee Circle, Opp. to Viram Hotel, Bhuj, Kutch 370001
Tel:
+91 28 3222 7722
+91 75 6765 5500
+91 95 3754 4566

Chandigarh
SCO 43-44, Level 1, Sector 8-C, Madhya Marg, Near KFC, Chandigarh 160018
Tel: +91 17 2432 0000

Chennai
Door No. 10, 1st Floor, Khader Nawaz Khan Road, Opp. to Starbucks Coffee, Chennai 600006
Tel: +91 44 4261 8747

Chennai (Adyar)
No-16, 2nd Cross Street Kasturbai Nagar, Near Gandhi Nagar Bus Stand, Adyar, Chennai 600020
Tel: +91 44 4905 0505
Toll-Free: 1800 103 9691

Chennai (Tambaram Store)
No.636, 1st Floor, GST Road, Nehru Nagar, Kadaperi, Tambaram, Chennai 600045
Tel:
+91 44 2241 7747
+91 90 4209 7747

Coimbatore
551-A, Lokamanya Street (West), DB Road, RS Puram, Coimbatore 641002
Tel:
+91 42 2438 5767
+91 42 2436 5767
Fax: +91 42 2427 5767

Cochin
Near St. Fransis Church, Adj. Axis Bank, Kathrikadavu, K.K. Road, Kaloor, Cochin 682017
Tel:
+91 48 4441 1222
+91 48 4646 2222
+91 96 4565 7111
+91 95 6713 4444

Dehradun
24/3 Saharanpur Road, Patel Nagar, Patel Nagar, Rajouri Garden, Near Hotel Calista, Dehradun 248001, Uttarakhand
Tel: +91 13 5272 5533
Mob: +91 89 7907 7044

Delhi
UG-7, Upper Ground Floor, TDI Mall, 11 Shivaji Place Complex, Rajouri Garden, Adjacent to Shoppers' Stop, New Delhi 110027
Toll-Free: 1800 102 3060

Delhi (Rohini)
216, Ring Road Mall, Outer Ring Road, Sector-3, Rohini, Near Deepali Chowk, New Delhi 110085
Tel:
+91 11 4751 1301
+91 11 4751 1302
+91 11 4751 1303
Mob: +91 95 9910 5789

Delhi (Connaught Place)
F-26, 1st Floor, Connaught Place Inner Circle, Opp. to Palika Bazaar, Delhi 110001
Tel:
+91 11 4152 0337
+91 11 4152 0338

Durgapur
A/2 Nandalal Bithi, City Centre, Durgapur 713216
Tel: +91 81 1660 4614

Guwahati
Prakash Tower, 4th Floor, Opp. to Dona Planet, ABC Bus Stop, GS Road, Guwahati 781005
Tel: +91 36 1246 8747

Gurgaon (Udyog Vihar)
Tower A, SP Infocity, 243, Udyog Vihar, Phase 1, Gurgaon, Haryana 122016
Toll-Free:
1800-11-8747 - From MTNL/BSNL phones
1800-102-8747 - All other major operators

Gurgaon (Near Galleria Market)
4001, DLF Phase - 4, 1st Floor, Next to Galleria Market, Gurgaon, Haryana 122002
Tel: +91 12 4717 7417

Hyderabad
1st Floor, ABK-OLBEE Plaza, Road No. 1, Banjara Hills, Opp. to Care Hospital, Hyderabad 500034
Toll-Free: 1800 103 3070

Hosur
Abhinav Towers, Opp. to CSI Church, Behind ICICI Bank, Shanthi Nagar, Denkanikottai Main Road, Hosur 635109
Tel:
+91 43 4460 6666
+91 43 4460 8747

Indore
Silver Arc Plaza, Race Course Road, Janjeerwala Square, Opp. to Cafe Coffee Day, Indore 452001
Toll-Free: 1800 102 2504

Jabalpur
2-3, Ground Floor, Utsav Hotel Complex, Russal Chowk, Jabalpur 482001, Opp. SBI ATM, Jabalpur
Tel: +91 76 1403 8747

Jaipur
Shop No: 201, 36-37, Calgeri Road, Mauji Colony, Malviya Nagar, Jaipur, Rajasthan 302017
Tel:
+91 14 1405 4646
+91 14 1405 4647

Jalandhar
Office No. 15, 3rd Floor, City Square Building (EH-197), Civil Lines, Jalandhar 144001 (PB), Adjoining Kesar Petrol Pump
Tel:
+91 18 1463 5000
+91 93 1609 3629
+91 99 1557 7687

Jodhpur
131, 2nd Floor, Mandeep Tower, Kalpatru Shopping Center, Main Gaurav Path & Residency Road, Near Rawan Ka Chabutara, Jodhpur 342003
Tel: +91 29 1277 0613

Jamnagar
143, Neo Square, 1st Floor, P.N. Marg, Gujarat 361008
Tel:
+91 28 82676061
+91 28 82676062
+91 28 82676063
+91 28 82676066

Jammu & Kashmir
Shop No. 18, B2, South Block, Bahu Plaza, Jammu - 180012 (J&K)
Tel: +91 19 1247 9260

Kanpur
1st Floor, Nirmal Palace, 14/75, Plot No. 5 & 6, Civil Lines, Kanpur, U.P. 208001
Tel: +91 51 2253 6555

Kolkata (Sarat Bose Road)
2nd Floor, Ideal Plaza, 11/1 Sarat Bose Road, Near Minto Park Crossing, Kolkata 700020
Toll-Free: 1800 103 0060

Kolkata (Salt Lake)
KB-25 Salt Lake City, Sector-3, Ground Floor, Kolkata 700098
Tel: +91 33 4000 2766

Lucknow
4 & 5 Ground Floor, Shalimar Square, B.N. Road, Lal Bagh, Lucknow 226001
Toll-Free: 1800 102 2505
Fax: +91 52 2407 1310

Ludhiana
SCO - 33/1, Main Market, Sarabha Nagar, Ludhiana 141001
Toll-Free: 1800 102 2506

Meerut
Nirmal Arcade, 47, Garh Road, Meerut, Uttar Pradesh 250001
Tel: +91 12 1405 2255

Mumbai (Andheri East)
Ground Floor, Premier House, Plot No. 38, Central Road, MIDC, Andheri (East), Opp. to Tunga Paradise Hotel, Mumbai 400093
Toll Free: 1800 103 0080

Mumbai (Mahim West)
G-3, Zehra Manzil, 91, Lady Jamshedji Road, Mahim West, Next to Paradise Cinema, Mumbai 400016
Toll-Free: 1800 103 0080

Mumbai (Opera House)
509, S.V.P Road, Krishna Bhuvan, Opera House, Opp. to Central Bank of India, Mumbai 400004
Tel:
+91 22 3000 4107
+91 22 3000 4114

Navi Mumbai
A 334/5 Balaji Bhavan, Sector 11, CBD Belapur, Next to CBD Belapur Station, Navi Mumbai 400614
Tel:
+91 22 6673 6590
+91 22 6673 6595

Navi Mumbai - Vashi
G4/Ground Floor, Plot No-47, Sector 30A, Haware Fantasia Business Park, Vashi, Navi Mumbai 400705
Tel: +91 22 6793 9014

Mumbai (Malad)
Shop No 26, Bhoomi Classic, Opp. to Inorbit Mall, Malad Link Road, Malad West, Mumbai 400064
Tel:
+91 22 2873 6001
+91 22 2873 6002

Mumbai (Thane)
Shop No. 5, Tower No. 1, Flower Valley Complex, Eastern Express Highway, Opp. to Viviana Mall, Thane (W) 400601
Tel:
+91 22 2547 8031
+91 22 2547 8032
+91 22 2547 8033
+91 77 1891 4702
+91 77 1891 4703
+91 77 1891 4704
+91 77 1891 4705
+91 77 1891 4706
+91 77 1891 4707

Nagpur
277, Mona Enclave, West High Court Road, Opp. to Pyramid, Gokulpeth, Opp. to Pyramid Mall, Nagpur 440010
Tel: +91 71 2661 8747

Nasik
2, Tushar Building Ground Floor, Sharanpur Road, Opp. to Hotel Patang, Nasik 422002
Toll-Free: 1800 102 7804

Puducherry
Old No 14, New No 28, Ambur Salai, Near Mithai Mandir, Puducherry 605001
Tel:
+91 41 3430 8747
+91 41 3234 8747

Pune
1st Floor, PT Gera Complex, Bund Garden Road, Opp. to Wadia College, Pune 411001
Toll-Free: 1800 102 7805

Patna
Upper Ground Floor, M/S RN Agrawal & Sons, Indian Oil Petrol Pump, Dujra, Patna 800001
Tel: +91 61 2325 6126

Rajkot
Opp. to Royal Keshar Building, Mahakali Mandir Road, 22 New Jagnath Plot, Rajkot, Gujarat 360001
Tel:
+91 28 1246 0955
+91 28 1246 0956
Mob: +91 8238 666 700

Raipur
Lal Ganga Shopping Mall, 107, 1st Floor GE Road, Opp. to Wadia College
Tel: +91 77 1403 9687

Ranchi
Ground Floor, Samudra Complex, Circular Road, Ranchi 834001
Tel: +91 65 1256 3134

Siliguri
2nd Floor, City Plaza Building, Sevoke Road, Siliguri 734001, Opp. to Payal Cinema
Tel: +91 96 0998 1815

Surat
3rd Floor, Rajhans Plaza, Ghod Dod Road, Opp. to Pizza Hut, Surat 395007
Toll-Free: 1800 102 7807

Shillong
PDE Building 2nd Floor, Laitumkhrah Main Road, Adjacent to Yalana Hotel, Shillong 793003, Meghalaya
Tel: +91 36 4222 1775

Shimla
Shop No. 9 Auckland Shopping Complex, Lakkar Baazar, Shimla 171001
Tel: +91 17 7265 3885

Secunderabad
139/38, United Building, Paradise Circle, Secunderabad 500003
Tel: +91 40 6638 7701
Mob: +91 92 4655 1600

Tirupati
Shop No. 1, APIIC Complex, Opp. to E. Seva, Tilak Road, Tirupati 517501, Andhra Pradesh
Tel: +91 87 7664 1979

Udaipur
9 Kan Nagar Main Road, Sector 8 Hiran Magri, Udaipur (Raj.) 313001
Tel: +91 29 4248 2755

Vadodara
Swing Complex, 2nd Floor, Above ING Vysya Bank, Race Course Road, Near Chakli Circle, Vadodara 390007
Toll-Free: 1800 102 7808

Vapi
109, Center Point, NH. No. 8, Near Mahavir Nagar, GIDC, Char Rasta, Vapi 396195
Tel: +91 26 0242 9444

Varanasi
Office No. 22, 2nd Floor, Above HDFC Bank, Ishwar Tower, Luxa Road, Godowllia, Varanasi 221010
Tel: +91 54 2240 0397

New York
60 East, 42 Street, 2029, New York, NY 10165, USA
Toll Free: 1-800-INDIA-10

San Francisco
2603 Camino Ramon, Bishop Ranch 3, Suite 200, San Ramon, CA 94583, USA
Tel:
+1 925 242 2280
+1 925 242 2076
Fax: +1 925 242 2001

Sydney
India Ahoy, Suite 501, Level 5, 89 York Street, Sydney 2000, Australia
Tel: 1300 66 4404

View More Information...

Customer satisfaction rating
45%
Complaints
4332
Pending
1019
Resolved
1684
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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MakeMyTrip India Complaints & Reviews

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[Resolved]

 hemlata pawagadhi
We visited the site of Make My Trip as we wanted to book our Holiday Tour . We selected ULTIMATE UTTARAKHAND Tour Package for 17.04.2010 to 27.04.2010 After filling their form on the Internet ,the response came through Telephone by a person name Manoj from Delhi. He insisted for payment so Rs. 35000 were paid on 25.02.2010 by Credit Card ( Total Package for Rs. 46999).In the last week of March we contanted Mr.Manoj to change our Tour Programme from 17.04.2010 to 27.04.10 instead new dates from 27.05.2010 to 05.06.2010.He says that Rs.5000 will be charged for cancellation.We were agree for that.Thenafter there was no response from Make My Trip.Neither they ask for remaining payment nor they have send any physical receipt or Air Tickets. Now on inquiring in Mumbai they said that their Delhi Office is different.They also says that booking once made can not be cancell. With such a dealing and unreliable service we have no faith in the system.Now please guide us how we can get our refund and avoid harracement.

Hemlata pawagadhi
& Col.N.M.Verma
Complaint marked as Resolved 2017-05-12 12:45:02
Verified Support
MakeMyTrip India Customer Care's response Apr 14, 2010
Dear Hemlata Pawagadhi,

Kindly share your MakeMyTrip Booking ID so we may retrieve your booking history. Please email the same to [protected]@makemytrip.com.

Regards,

MakeMyTrip Care
Verified Support
MakeMyTrip India Customer Care's response Apr 15, 2010
Dear Hemlata Pawagadhi,

With reference to your post and subsequent communication with a MakeMyTrip representative, we are treating your case as resolved as per your satisfaction.

Have a wonderful holiday!

Regards,

MakeMyTrip Care
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    [Resolved]

     pmkapadiya
    Dear Sir,

    I have booked my ticket from MAKEMYTRIP(www.makemytrp.com) website on 31st March,2010. The ID of ticket is RAL[protected].Then after I cancelled my ticket and the refund amount was showing 374 Rs. but only I got 334 Rs. When I talked to customer care executive ,he was saying that it was approximate refund amount. Bt in my previous ticket approximate refund amont was 294 and total 294 rs paid to me.

    MAKEYTRIP CONTACT No:[protected],[protected],[protected]

    So please take necessary action to such travel agency which are making custoemr fool.

    With reagrds,

    Pragnesh Kapadiya
    [protected]


    Refund of Money
    Refund of Money
    Refund of Money
    Complaint marked as Resolved 2017-05-12 09:56:00
    Verified Support
    MakeMyTrip India Customer Care's response Mar 22, 2010
    Reminder:

    Dear Baiju:

    At the outset, regret the inconvenience caused to you. Please share you booking reference details on [protected]@makemytrip.com to check the transaction history and resolve the issue.

    Solicit your co-operation.

    Regards
    Geeta Eral
    Verified Support
    MakeMyTrip India Customer Care's response Apr 13, 2010
    Dear Pragnesh Kapadiya,

    We are looking in to your complaint and will revert to you within 24 hours with a response.

    Regards,

    MakeMyTrip Care
    Verified Support
    MakeMyTrip India Customer Care's response Apr 13, 2010
    Dear Pragnesh Kapadiya,

    As communicated to you, the refund for the amount of Rs. 40 has been processed. You can expect the same to reflect in your account within 5 business days.

    Regards,

    MakeMyTrip Care
    Dear Sir/Madam,
    I have booked a air ticket through makemytrip.com on 08/03/2010 for Delhi Kochi sector .The result was a failure ,but money was deducted form my account.I enquired about the incident and the makemytrip costumer service could not explain me how it happened and they assured me the amount will be refunded to my account in two working days.Today is 11/03/2010 and the makemytrip people says that they have refunded the amount to the account and the bank people says that the refund has not taken place.The makemytrip people makes the people fools by puting a lower fare in the website as there is no such ticket available and making people go for wrong selection and loose their possession of money and give money to makemytrip for buisness.
    Dear Baiju:

    At the outset, regret the inconvenience caused to you. Please share you booking reference details on [protected]@makemytrip.com to check the transaction history and resolve the issue.

    Solicit your co-operation.

    Regards
    Geeta Eral
    I booked two bus Volvo tickets from Delhi to katra of dated 30 sept 2010, but it was cancelled by makemytrip (as bus operator told), and it was also confirmed by customer care. whenever i am calling to customer care they are saying the same thing from last 12 days we are looking into matter and it will take 48 to 72 hours. i aready drop a mail regarding this whose Reference ID are[protected] and[protected]. please help

    Thanks & Regards
    Sandeep

    Mb:[protected]
    Hi
    Iam Revathi,I booked a flight ticket on 4th 3pm for the travel of my dadinlaw named subbiahpillai, from bangalore to trivandrum .travel is on 8th morn 10.45am. due to some problem, the ticket was not booked but the money was debited from my account..pls refund my amt.i have given complaint to ur cust care also.ref id is nf[protected] and there wasnt any response.again i hav gn complaint today,ref id is in1110b0592...the transaction id of the booking is (ICONN/33959174/041011/MAKEMYTRIP INDIA )...pls do the needful and credit my amt back...Revathi...
    I Booked a return ticket from Bangalore to Delhi(2nd Nov,2012) on makemytrip.com of Kingfisher Airlines on 31st July,2012 , my MakeMyTrip Booking ID - NF[protected]. It's been a year now and they have not refunded my money yet. Whenever I call them for money they say 'they have not got any update from kingfisher side'. I booked ticket on makemytrip.com so i they should return my money.
    I had booked an online ticket for travelling by AC Bus from Vadodara to Indore for 21st April, 2013.However, the bus never turned up at the stand (Originating from Ahmedabad) at the scheduled time. Even after waiting there for more than One hour (till 1:30 AM) it was a No show. After many attempts at the Ahmedabad office of Neeta Travels, I was informed that bus had directly gone for Indore and will not come to Vadodara to pick the customer. This act had left me stranded at Vadodara causing me great tension and harassment. Forced to stay there, I also missed a very crucial meeting at my office.
    Not withstanding this harassment, Neeta Travels office Incharge didn't respond to the complaint and much follow-up with makeMytrip never resulted into a solution. They haven't even refunded the amount forget about a penalty.
    Hi,

    I have done part cancellation for the booking Id NF[protected] on 10.05.2013. However the refund amount is yet to be credited to the account. Can you please explain why is it taking so much time. For the refund of the amount are you entitled to take so much of time just because it is the customers money and you can take the customer for a ride. The matter has been escalated twice and unfortunately none of your people have bothered to give a call and explain about the situation. Please do the needful.

    Regards,
    Arif
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      [Resolved]

       excel79
      I had booked three kingfisher flight tickets on 11.03.2010 for 25.03.2010 through makemytrip.com from bagdogra to new delhi. total amount for the tickets was rs. 9159.00 which i paid through credit card.

      My flight booking id is flt[protected]. i cancelled my tickets at the kingfisher airlines counter at bagdogra airport on 25.03.2010 at 3 pm. (pnr jfwkad) since i was not permitted to cancel online. the cancellation coupon no from kingfisher counter is[protected],[protected],[protected]. i was told that my refund would be credited through makemytrip.com.

      After that i submitted the cancellation details in makemytrip.com website vide feedback reference no. :[protected]. i even mailed the details at makemytrip.com with scanned copies of cancellation receipts. i received a mail from makemytirp.com which they said it will take around 7 days to process the request. but even after more than 15 days i have not received any response from them. i have sent them several reminders over mail but to no effect.
      Complaint marked as Resolved 2017-05-10 15:58:26
      Verified Support
      MakeMyTrip India Customer Care's response Apr 13, 2010
      Dear INDRACHAND AGARWAL,

      With reference to your post, kindly note that your refund has been processed and the Refund Reference Number (RRN) is[protected]. You can expect the amount to reflect in your account within 5 business days or as per the procedures of your bank.

      We regret the delay in refund and any inconvenience caused.

      Regards,

      Devika Khosla

      MakeMyTrip Care
      I tried to book an airticket from indore to chennai by kingfisher Airlines with www.makemytrip.com . I tried paying with my sbi bank debit card , amount -was deducted. Due to low session timeout (a technical defect in makemytrip.com) the session was timed out my money from sbi account was cut but i didnt get my ticket neither i got my refund for almost 3 months .worst travel site i have ever encountered . never book your tickets through this site.
      Complaint comments  Add a commentComplaint category Travel Agents

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        [Resolved]

         Joy Bhalla
        Make my Trip ruined my holiday plans at the last moment> Wanted to go to Jim Corbett for a nice holiday with my family, booked my hotel Jim’s Jungle Retreat, Corbett from 2nd to 4th April 2010. Received a confirmation mail from Make My Trip that the room has been booked and the same was followed by a Hotel booking Voucher from MMT, which so ironically said "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MMT to reconfirm the same". Then to my horror, received a call from Make My Trip in the evening that the booking was not made and it was some stupid error on their part and thankfully they will refund the complete amount and it will be reflected in my credit card statement in the next 7 days.

        Now here are a few things :-

        1) As it was peak season I was not able find any other hotel of my taste in Corbbet, as a result my holiday plans went for a toss.

        2) The whole weekend was cursed by my family as they were so excited to go on this holiday.

        Will never trust Make My Trip again and will prefer to book holidays either directly with the hotel or through a more trusted travel agent .
        Complaint marked as Resolved 2017-05-12 12:45:11
        Verified Support
        MakeMyTrip India Customer Care's response Apr 12, 2010
        Dear Joy Bhalla,

        With reference to your post, kindly share your MakeMyTrip Booking ID so we may retrieve details of your booking history. You may email the same to [protected]@makemytrip.com.

        Regards,

        Devika Khosla

        MakeMyTrip Care
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          [Resolved]

           M.K. Jain
          Dear Sir,
          1. On 31.3.2010, I booked two air tickets on line using the website "Make My Trip" for the journey between Port Blair & New Delhi against booking id FLT[protected] costing Rs. 19,838/- using SBI ATM cum Debit Card.

          2. It was noticed on the same day that my account was debited twice on 31.3.2010 for the same journey.
          3. I immediately contacted the Call Centre and as per their advice, sent the PDF scan copy of SBI ATM account statement on 31.3.2010 itself.
          4. Again I sent the scanned PDF copy of my SBI Saving Account statement on 3.4.2010 and followed it up through e-mail ([protected]@makemytrip) on dated 5th and 6th April 2010. In addition I telephoned the Call Centre three times during this period to know the status of my grievance. Each time, a new agent attended the call and promised to look into the complaint with no result so far.
          5. Sir, I am a senior Class-I officer in the Centrtal Govt. and working on depuation with BSNL Corporate Office and I live on limited salary. The amount of Rs. 19,838/- being debited twice from my account is causing lot of financial hardship and mental torture to me with no hope of redressal from Make my Trip end.
          Sir, I request your esteem organization to take my case with M/s. make my trip as they are not addressing my genuine complaint inspite of my repeated requests. I shall always be grateful to you for the help.
          M.K. Jain, [protected]
          Complaint marked as Resolved 2017-05-12 12:45:12
          Verified Support
          MakeMyTrip India Customer Care's response Apr 09, 2010
          Dear Mr. Jain,

          With reference to your communication with a MakeMyTrip representative yesterday, please note that your transaction was unsuccessful on our website. The screenshot of the same was shared with you.

          Further, we are following up your case with CC Avenue to resolve the matter.

          Appreciate your co-operation.

          Regards,

          MakeMyTrip Care
          Verified Support
          MakeMyTrip India Customer Care's response Apr 12, 2010
          Dear Mr. Jain,

          As a follow up to our earlier response, the amount will be credited back to your account as per your bank's processes. You will need to follow up with your bank for the same.

          Regards,

          MakeMyTrip Care
          Complaint comments  Add a commentComplaint category Travel Agents

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            [Resolved]

             Desat Anil B.
            I booked ticket through makemytrip. com on 05th March 2010 from Mumbai Central to Indore. My makemytrip booking ID was RAL [protected].The mode of payment was E-payment through ICICI Bank Ltd. Due to some technical problem the transaction got failed and the ticket was not booked, but the amount Rs:2369/- was debited from my account. I lodged complaint with makemytrip but till date my amount has not been credited to my account.
            Complaint marked as Resolved 2017-05-12 12:45:12
            Verified Support
            MakeMyTrip India Customer Care's response Apr 13, 2010
            Dear Desat Anil B,

            Kindly note that your refund was processed on April 7, 2010 and should reflect in your account within 5 business days. We are following up with your bank to understand the reason for the delay.

            Regards,

            MakeMyTrip Care
            Dear Anil,

            We are the customer service team at ICICI Bank. Please write to us with your contact details and account number at [protected]@icicibank.com (Subject line: UID 326752). We'll contact you and work to address your issue.

            Regards,
            ICICI Customer Service Team.
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              [Resolved]

               Abhishek2105
              Hi,

              I made a payment of Rs.7719 on 20th November, 2009 for the MMT festival offer ( where it had MMT's yearly membership+ Domestic flight and hotel dicount vouchers+ International hotel and flight discount offer + Free watch).

              It has been more than 4 months and I have still not received this kit. I have made numerous calls to your call center and have also written couple of mails to the customer support cell but all has gone in vain.

              I am very irritated with the irresponsible behaviour of MMT. I have incurred interest on my credit card also because of this and have not received any product.

              I would like this to be addressed ASAP. Let me know if there is any travel ombudsman where i can write and ask them to take action against this.

              Regards,
              Abhishek Gaurav
              Complaint marked as Resolved 2017-05-11 02:17:52
              Verified Support
              MakeMyTrip India Customer Care's response Apr 12, 2010
              Dear Mr. Abhishek Gaurav,

              With reference to your post and subsequent communication with our representative, please note that Festival Offer kit was delivered to the address specified by you at the time of purchase.

              As you mentioned that you've been travelling, please check with your landlord and let us know thereafter.

              Regards,

              Devika Khosla

              MakeMyTrip Care
              Verified Support
              MakeMyTrip India Customer Care's response Apr 12, 2010
              Dear Abhishek Gaurav,

              Further to the response above, the courier details of delivery are:

              Courier: DTDC
              Shipment Number: Z11355558
              Date of Delivery: March 18, 2010

              Regards,

              Devika Khosla

              MakeMyTrip Care
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                MakeMyTrip — amount not refunded [Resolved]

                 pawan surana
                I booked ticket through makemytrip.com on 02 march 2010 from Coimbatore to New Delhi, the mode of payment was my state bank...
                Complaint comments  Comments  (2)Complaint category Airlines

                 sandeepgarg
                I was offered a LIFETIME card by EMPLOYEEs of Indiatimes, as told by the persons on the telephone. This offered LIFETIME discounts at certain places, as well as some vouchers for discounted travel by Make My Trip, in assosciation with shiftthoughts.com .
                On enquiring about the cancellation procedure, without using any of the benefits, I was not clarified as to how I can do it. But with IndiaTimes and Make My Trip being involved, I thought there would be no SCAM. But I was wrong.

                On receiving the Kit I find that they have included only a 1 year validity Dining Plus card.

                On complaining at their phone no. I was attended to by a lady named NEHA. she said she would get back to me within 1 hour, and resolve my problem. This has not happened in the past 4 days also.

                Now I want to terminate this card/deal/vouchers and receive a full refund immediately.

                I know these companies like Indiatimes.com or MakeMyTrip.com or associated companies, which are all part of this BIG SCAM going around, will probably not even listen to me. But I hope to just BEWARE the others to not fall for SCAMS by these or other companies or sites.

                Hope my problem is resolved.

                Sandeep Garg
                [protected]

                Ajmer
                NO RESOLUTION TO MY COMPLAINT TILL DATE.
                I have not been refunded or even been contacted by these scamsters (Shiftthought/Makemytrip.com/Indiatimes.com) even after I have given all the details here and in other forums.

                In fact I have also written to their Management level persons (Mr. Sanjay Sahay at Indiatimes) many tmes to no avail.

                This Email id was given to me by Mr. Durgesh of Ahmedabad, another victim of this phone scam.

                He was lucky enough to be refunded the amount after his persistent follow up with these persons and sites.

                He has contacted me after reading, about my woes, on these forums.

                Also 2 other persons similarly affected (from Delhi and Chennai I think) have contacted me on how to go about recovering their money from these scamsters who make false promises, and then disappear.

                I have given them whatever assistance I could, except that it is not a lot, as even I am still trying to recover my money.

                I have a feeling that these complaint forums like yours or others really have no effect on these scamsters, who operate with impunity.

                HOW I WILL BE ABLE TO RECOVER MY MONEY stolen by this scam, is still a mystery to me.

                Another thing I would like to point out is that my telephone nos. are on the NDNC (National Do Not Call) registry for years. How do I activate the provisions of this (if any) so action can be taken against my service provider VODAFONE also so that such calls are not permitted, or they also take action against such scamsters?

                If no action is taken by the Govt. or others with the powers, these scams by large sell known companies will continue against hapless consumers.
                Mr. Durgesh of Ahmedabad, faced the same problems. His money has been refunded, but in my case no action is being taken. I think they have taken it for granted that once they have recieved the money, they are not liable for anything. This is the thinking of scamsters and not of any real service providers.

                THEY HAVE CHEATED ME, AND ARE STILL CHEATING OTHERS. GOD HELP THOSE STILL DEALING WITH THEM.

                INDIATIMES>COM MAKEMYTRIP AND SHIFTTHOUGHTS ARE CHEATERS AND SCAMSTERS.
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                   Akash Gupta
                  Sir, i had made a hotel booking at makemytrip.com. The Hotel Confirmation Voucher,
                  MakeMyTrip Booking ID - HTL[protected].

                  Even after having a confirmed booking, i was denied the room at the hotel. Neither did the makemytrip.com or the hotel had the courtesy to even inform that they have cancelled my booking without any intimation. Also no-one has taught them to be polite & have humility.

                  an extract from the confirmation "Kindly note, your booking is CONFIRMED and you are not required to contact the hotel or MakeMyTrip.com to reconfirm the same". I sincerely request / recommend you to take a strong action against them & suggest fellow mates to consider them for any further bookings ..
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                    [Resolved]

                     nitin chauhan
                    Please read below emails been sent to the makemytrip sales team to refund my money and the wrong commitment and wrong information been given to me by their sales executive to sell a promotional offer to me. but they are not replying me and giving me any refund


                    Hello,

                    This email is to let you know that I received the call from your sales team and they did agreered that the promotional offer was sold with false information and false commitment by mr Mahesh of your team, when I asked miss Swati who called me on your behalf said that she listened to all the recording of the sales call and verification calls made to me by you agent and agreed that I was given wron information about the offer and I was made false commitment in those calls and thenI asked her to refund my whole amount since I was been fooled by your executive she siad she will confirm this to me with in an hour and since then I have been calling the sales team no. [protected] to reach Miss Swati and. Mis Neha is answering the phone and when been asked to put miss Swati on line she says she is in a meeting I called her four time in 4 hour and received the same reply.

                    I just want to know since your team has agreed that they made mistake and sold me the offer with the false commitment, why in not this world they give me the confirmation that I am getting my money back. When you have to sold the offer to a customer you guys give him numerous call and when the customer make the payment, you forgot him and donot even shown the courtesy to call him back when you promise him a call back.

                    Is this this some king of fraud happening with me. there fore I sincerely write you to please refund my money back and give me the confimation on this email or a phone call. or else I have to go ahead and file the legal case against Makemytrip.com and shiftthoughts.com for doing fraud with me and mental trauma & humiliation I had to undergo while calling them for refund .

                    Nitin chauhan
                    Customer id - 14336
                    Transaction ID is 7796444
                    Mobile no - [protected], [protected]




                    [protected][protected][protected][protected]
                    From: nitin chauhan <[protected]@yahoo.com>
                    To: [protected]@shiftthoughts.com; [protected]@makemytrip-email.com
                    Sent: Sat, March 27, 2010 12:30:10 PM
                    Subject: wrong commitment made under the promotional offer of great india festive offer



                    Dear Sir,

                    This is to bring in notice to you regarding the false commitment made by your sales team member (mr. mahesh). when is received the call from the sales team I was said something else that its a lifetime menbership offer and after becoming member I can call the make my trip customer service no to do any booking and avail the vouchers and discounts but today when i called make my trip customer service no. the caller on the other line said that thay donot do booking on call and there is no such thing a life time membership and i need todo the booking online only which is totally diffrent what i was told at the time of purchasing the offer and also the sales executive told me that the 9000 voucher that we get for the domestic hotel booking can be availe at the same time however they can't be clubbed with any other discount offer but these voucher are of the same offer so I can use the whole 9000 voucher on same transaction or booking they didn't told me anysuch thing as I have to takea minimum 2 days and 3 night package. and now when i called the person who sold me this offer doesn't come online and thay are sayin that i can't use the hotel voucher on the same transaction but they can be customized and when i ask what is the meaning of customizing tha voucher they say diffrent thing. and even on the verification call i asked the same thing and they said yes i could be done and the vouchers can be used in the same booking. and also when i called the sales team for the post sales query, I gave them my customer id even then they insulted my by asking did you made the payment? is this a way to treat your customer

                    I feel like I am been conned or have been fooled by your sales tean and would like to receive my money back if the promises made to me while the offer was sold can't be complete. Please look into the issue and let me know regarding your decision. or else please let me know if I need to take the issue to consumer court ton report this fraud.

                    Customer id- 14336
                    name - Nitin Chauhan
                    moile no - [protected], [protected]

                    looking forward for your reply.

                    regards
                    nitin chauhan
                    Complaint marked as Resolved 2017-05-11 23:41:54
                    Verified Support
                    MakeMyTrip India Customer Care's response Apr 01, 2010
                    Dear Mr. Chauhan,

                    With reference to your post above and subsequent communication, we would like to state that this case has been resolved as per your satisfaction.

                    Regards,

                    TripHelp
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                       Malcolm N. Mistry
                      I am absolutely shocked and frustrated with the pathetic customer service (of Makemytrip). It is evident that they are just interested in selling a product without caring a damn for the customer.

                      On 24/02/10, I tried to book international flight (Flt date: 18th March, Flt MS 425, Sharm el Sheikh-Luxor, Egypt Air), using Net-Banking.
                      On the first attempt, there was a debit of Rs.10,460 but due to an error at their server end, the tickets were not booked. The website basically stopped functioning but I got a call from their customer care immediately stating the problem and assuring me that the amount would be refunded in 7 working days. I was advised to try booking the tickets again (either online or to give Credit card details over the phone). So a few minutes later, i decided to try booking the same flights using the same Net banking option. Unfortunately, a similar problem occurred. However this time I reached the step saying the amount was charged by "CC AVENUES". The tickets were not booked and the amount Rs.10,460 was again debited.

                      I finally managed to book the flights using 'Debit Card' Option. So my a/c was debited Rs. 10,460 x 3 times (out of which the debit was incorrect on two occasions).

                      As of today (31/03/10), I have been refunded only Rs. 10,460 by "CC AVENUES". The other incorrect debit of Rs.10,460 has yet to be refunded by 'Makemytrip'. My bank confirms that they have NOT received any refund from 'Makemytrip'

                      I have emailed them at least 15 times ([protected]@makemytrip.com AND [protected]@makemytrip.com). They have replied back only twice and on both occasions their response has been incomplete and highly unsatisfactory. I have been overseas during and since this incident occurred. Have even spent a fortune calling their customer care, but on each occasion I have been given a pack of lies (stating my complaint is on "HIGHEST PRIORITY"...as if it was on a very low priority earlier). Why do they make false promises of reverting in 24hours when they don't even acknowledge emails (my last email to them was 4 days back)

                      Kindly help me to get my remaining Rs. 10,460 from this useless service. My details are

                      (a) Booking Id : IN1002B08621 / FLTINT[protected]

                      (b) Entry on my bank statement for the incorrect debit: BIL/[protected]/Sharm el shk-Luxor f/IND-BIE-2652

                      (c) Bank details: ICICI Bank

                      (d) Incident number (as per initial correspondence by email):[protected]

                      (e) Telephone number used while booking: +[protected]

                      If Makemytrip claims that the remaining Rs.10,460 has also been refunded then they should provide some evidence for me to track with my bank. I have read a number of similar complains and am shocked to see how such as disastrous service is allowed to continue cheating customers.

                      Malcolm N. Mistry
                      Me too is facing this problem.
                      They are saying that they will refund my money in 3days but it is already 5 days and I have not got even a single penny.


                      It is very useless to book from makemytrip people.

                      Extremely lethargic these people are in replying the mail also.
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                        [Resolved]

                         Michelle Pais
                        I had booked tickets online through Makemytrip for my Mom & brother from Mumbai to Goa and back in Sept 2008. The total fare was Rs. 14,118/- However, after checking my credit card statements, I found out, that the Company has taken the same amount from me twice.
                        I then wrote a letter to Makemytrip regarding this and after repeated emails they agreed to refund the money. They said that the money would be reversed to my credit card account. I then told them that the card is no longer operational and to refund the money to my Bank account. It's going to be 2 years in Sept 2010 since this booking has been made. I then got in touch with my Bank and produced enough evidence to show that the credit card account is no longer operational and that the money be remitted to my savings account.
                        Makemytrip is so thick skinned that it just turns a deaf ear to my plea despite repeated emails sent to them. After all, Rs. 14,118/- is not a small amount and it's my own money that I'm asking them for.
                        Hence, request you to take this matter up for me. I want to fight tooth and nail and get my money back. Many Thanks.
                        Regards,
                        Michelle P.
                        Complaint marked as Resolved 2017-05-12 12:45:14
                        Verified Support
                        MakeMyTrip India Customer Care's response Mar 29, 2010
                        Dear Michelle Pais,

                        With reference to your post, kindly share your MakeMyTrip Booking ID to enable us to retrieve details of your booking history. You may email the same to [protected]@makemytrip.com.

                        Regards,

                        Devika Khosla

                        MakeMyTrip Care
                        go ahead with consumer court

                        cheers!
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                          [Resolved]

                           Sinjini Unni
                          I have booked 5 tickets from kochi to kolkata on 26th March 10 in spice jet on makemytrip.
                          As per my understanding the spice jet flight is a connecting flight.
                          Passenger has to travel in SG112 from kochi to mumbai and then in SG804 from Mumbai to Kolkata.
                          Flight no. SG804 is NOT mentioned anywhere in the Invoice / E-Ticket / Itenary.
                          The E-Ticket also mentions "Non Stop" flight.

                          Feel this kind of incomplete information may lead to lot of confusion and miss of flight and also inconvenience to the passengers.

                          Its surprising to see such a huge miss at your end which forces me to conclude with the fact that I got a bad service.

                          I expect a compensation for the confusion caused.

                          Thanks n Regards,
                          Sinjini Unni
                          Complaint marked as Resolved 2017-05-10 23:35:27
                          Verified Support
                          MakeMyTrip India Customer Care's response Mar 25, 2010
                          Dear Sinjini Unni,

                          With reference to your post, kindly note that our website clearly displays that the flight you chose has 1 Stop along with the connection details.

                          We would be happy to send you a screenshot of the same at your email address.

                          While it's unfortunate that you inadvertently overlooked the flight details, MakeMyTrip will not be able to compensate you for your error.

                          Regards,

                          Devika Khosla

                          MakeMyTrip Care
                          Hi Devika,
                          Understand your point. But guess an “E-Ticket” is considered more valid than the communication show on to the person who is just booking tickets as the E-Tickets are given to 5 passengers who have NOT booked the tickets.
                          Secondly the E-Ticket mentions “Non Stop” Flight which again contradicts from what has been communicated on the site while booking.

                          At the end it’s the passenger who will suffer as he has Not booked the tickets and the communication on the E-Ticket is absolutely Wrong !!!
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                            [Resolved]

                             Rishi Srivastav
                            I had booked 3 air tickets with MakeMyTrip.com in October 2009 ffrom Delhi to Jammu. I had to cancel the tickets due to some family circumstances and was promised refund after minor cancellations. The site currently says cancellations have been processed but I have not received the money back into my account.

                            I have written at least 10-12 emails and have called at least 5-6 times in last 6 months to their call centres. Everytime I have been requested a different document/details. Last email was sent two weeks back wherein I sent MakeMyTrip a copy of my account statement to prove there has not been any refund into my account.

                            I havent received a response or my money yet.

                            Can I request to please take a look into this?

                            Thanks

                            Rishi Raj Srivastav
                            Complaint marked as Resolved 2017-05-11 11:00:39
                            Verified Support
                            MakeMyTrip India Customer Care's response Mar 30, 2010
                            Reminder:

                            Dear Rishi Raj Srivastav,

                            With reference to your post, kindly share your MakeMyTrip Booking ID so we may retrieve details of your booking history. You may email the same to [protected]@makemytrip.com.

                            Regards,

                            Devika Khosla

                            MakeMyTrip Care
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                               Vaibhav Rungta
                              Sir/Madam,
                              With due respect,i would like to inform you that I made a "hotel booking" through www.makemytrip.com and just after making the payment i recieved a mail that my booking has been cancelled due to unavailabilty of rooms in the required hotel and thus my account will be refunded within 10-15 working days.But the refund has not been done.Since the booking was made on 24th December,2009,so it has been already around 3 months but there is no response from the dealer.I would also like to inform you that whenever i call the makemytrip.com,they say that they have not charged the amount and asks me to contact my bank.And whenever i contact my bank,they say that they have done the payment and makemytrip.com has already recieved the payment.The sufferer in between is only me.
                              Please help me in getting my refund amount back as soon as possible.
                              I shall be highly thankful to you.

                              Amount charged:RS.5280
                              Bank :Punjab national bank

                              Furthe you can contact me for any other assistant.

                              Thanking You.

                              Yours faithfully,
                              Vaibhav Rungta
                              [protected]@gmail.com
                              [protected]
                              Dear Vaibhav Rungta,

                              With reference to your post, we have checked our records and found that no money was debited by MakeMyTrip from your account for your failed transaction for your MakeMyTrip Booking ID HTL[protected].

                              Please check and follow up with your bank regarding the same.

                              Regards,

                              Devika Khosla

                              MakeMyTrip Care
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                                 AVINASH PATIL
                                I have canceled the flight which I have booked for my wife from Bangalore to Frankfrut. It alreday 3 months are over, I have not yet got the refund money. When ask them they keep telling me that they will refund in 3-days. I have attached the mails also, but until now there is no refund.

                                This is really very poor customer service, I fed up with asking them many times... !!!
                                Please help me in getting my refund at the earliest.

                                This is the mail content I got from Makemytrip service.
                                **************************************************************************

                                Subject
                                Re: Refund Confirmation

                                Discussion Thread
                                Response (Lucky Kaul) 28/01/2010 12.00 PM
                                Dear­­­­ Mr.Patil,


                                Greetings from MakeMyTrip!


                                At the outset, we apologize for the inconvenience caused to you due to delay at our end.


                                Further, please note that the refund is initiated today and would reflect on your card within 05 business days.


                                Let me assure you that what happened in your case is not typical of Makemytrip’s level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.


                                Yours Sincerely,
                                Lucky Kaul
                                MakeMyTrip (India) Pvt. Ltd.

                                103 Udyog Vihar Phase I
                                Gurgaon -122016 (Haryana)
                                Toll Free:[protected]MTNL/BSNL phones)
                                Toll Free:[protected]Airtel subscribers)

                                Tel:[protected],[protected]

                                E-mail:[protected]@MakeMyTrip.Com
                                ********************************************************************************
                                Dear Sir,

                                Was taken a ticket from make my trip on the date of 03.04.2010, Booking Reference Number - 4UEPVQ from Chennai to Guanzou (China), But when the passenger is gone with make my trip PNR, the airline team telling that this ticket is Not confirmed, why make my trip is doing like this. His family will wait the passenger Based on His said ticket he making complaint against make my trip,
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                                  [Resolved]

                                   PRAVEEN KUMAR GR
                                  I have tried to book train tickets from Makemytrip.com, 2 times. After I payed the amount, due to technical problems, i didnt get tickets, but amount is credited. I got a mail saying that they will refund it in 3 working days but didnt get any refund even after 10 days. I have called them and mailed them but no response. Please let me know what can be done regarding this.
                                  Complaint marked as Resolved 2017-05-11 17:58:04
                                  Verified Support
                                  MakeMyTrip India Customer Care's response Mar 30, 2010
                                  Reminder:

                                  Dear PRAVEEN KUMAR GR,

                                  Kindly share your MakeMyTrip Booking ID for your transaction for us to retrieve the details of your transaction. You may email the same to [protected]@makemytrip.com.

                                  Regards,

                                  Devika Khosla

                                  MakeMyTrip Care
                                  Same thing happened to me. Did u get your money back. Kindly let me know wat u have done.
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                                    [Resolved]

                                     Bhargav
                                    I made a reservation on Makemytrip.com for a flight from Detroit (DTW) to Newyork (JFK) on Delta Airlines and onwards from Newyork (JFK) to Chennai (MAA) on Jet Airways. I was initially impressed by the affordable price (saving about $200 compared to the Jetairways.com, Lufthansa.com or Delta.com). But the old saying "if its too good to be true, then it probably is a scam" reminds me to never do this again!

                                    Makemytrip does not issue any vital information about requirements for check-in, such as time for check-in before departure. Delta Airlines verifies that I checked-in with the agent in the airport 50 minutes prior to departure of the flight. Delta's website states that passengers are required to check in with baggage no less than 30 minutes prior to departure on domestic flights, such as my segment with Delta (Detroit-Newyork!).

                                    https://www.delta.com/traveling_checkin/itineraries_checkin/requirements/#when

                                    I also happened to be in the check in line for 45 minutes prior to checking in with the agent. I have a written declaration from my colleague who drove me to at the airport, that he dropped me off over 90 minutes prior to scheduled departure.

                                    Delta and Jet Airways say that since the reservation was made through Makemytrip, they are NOT responsible for rebooking/refunding/reissuing/cancellation. They ask me to deal with Makemytrip.

                                    It is clear that the airlines can sell these lowest priority tickets through makemytrip on "pre-negotiated" discounted fares but will do everything they can to offload and/or marginalize passengers that booked through Makemytrip.com.

                                    Makemtrip.com is not cooperative as they claim that Delta states that I was a "no show". They are not helpful in reclaiming the ticket nor representing me (their customer) to the airlines.

                                    My round-trip ticket was $1230 and it is likely that between the airlines and Makemytrip, I will receive almost no refund after cancellation penalties, no rebooking, or no reissue. Between this collusion among Makemytrip, Delta Airlines and Jet Airways, there is no accountability as they are all happy to ask me to talk to the other parties. I can not believe this is any thing short of an illegal scam to take advantage o[censored]nsuspecting consumers like you and me.

                                    At this point, Makemytrip is supposed to refund some portion of my fare. I intend to take this up legally, depending on the final outcome of my conversation with Makemytrip. I will keep you updated.
                                    Complaint marked as Resolved 2017-05-12 12:45:16
                                    Verified Support
                                    MakeMyTrip India Customer Care's response Mar 08, 2010
                                    Dear Bhargav,

                                    With reference to your post, kindly share your MakeMyTrip Booking ID in order for us to retrieve details of your booking. You may email the same to [protected]@makemytrip.com.

                                    Regards,

                                    Devika Khosla

                                    MakeMyTrip Care
                                    Verified Support
                                    MakeMyTrip India Customer Care's response Mar 10, 2010
                                    Dear Bhargav,

                                    With reference to your post and subsequent communication over the phone with MakeMyTrip, once we receive the required documents from you, the refund for the amount o[censored]S$ 780 will be processed in to your account. This amount is after making a deduction for the cancellation and airline no show penalty.

                                    I request you to fax the documents at the earliest to expedite the process.

                                    Regards,

                                    Devika Khosla

                                    MakeMyTrip Care
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                                      [Resolved]

                                       satish suri
                                      Sirs,
                                      On 27th and 28th Ihave tried to book air ticket Hyderabad to delhi using the services of Make my Trip.com.As the transaction could not be completed due to a problem in their server.Several attempts were made with no success.I received an intimation on my mobile phone thro sms that by balancedue is RS 22,000..Iam yet to receive the monthly statement so as to furnish more details.When the merchndiser Make my trip .com has not rendered any services ,Irequest you to kindly reverse the charges build on my card and restorethe credit balance
                                      thanking you,
                                      satish suri
                                      Complaint marked as Resolved 2017-05-12 12:45:16
                                      Verified Support
                                      MakeMyTrip India Customer Care's response Mar 22, 2010
                                      Reminder:

                                      Dear Satish Suri,

                                      With reference to your post, kindly share your MakeMyTrip Booking ID so we can retrieve details of your booking. You may email the same to [protected]@makemytrip.com.

                                      Regards,

                                      Devika Khosla

                                      MakeMyTrip Customer Care
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