MakeMyTrip India Complaints & Reviews

I booked an oyo hotel through makemytrip (Mmt) having booking id nh[protected] by playing the total amount in advance. But after reaching the hotel at 11:15 pm the hotelier said that rs. 646 is pending which i need to pay at hotel. The hotelier denied check-in unless i pay the pending amount upfront. I called up mmt customer service who told me to wait for 45 min. After traveling for the whole day i waited for almost an hour at the reception but no response from mmt. I called up again and they put me on line waiting for 35 mins. I finally gave up and paid rs. 646 at hotel to get myself checked in.
I would have made the booking through goibibo but due to attractive discount offer from mmt i booked through them. And ended up paying more due to cheating by mmt.
Mmt should be blacklisted and banned in india.

This is regarding my hotel booking at radisson blue nagpur

— forwarded message —
From: ashish potphode
Date: mon, 30 sep, 2019, 10:41 am
Subject: regarding room reservation
To:

Myself dr. Ashish potphode booked a room at radisson blue, nagpur on 27 sept 2019
Booking details-

*booking details*
Makemytrip id: nh[protected]
Pnr: [protected]
Check-in: fri, 18 oct 19, 02:00 pm
Check-out: sun, 20 oct 19, 12:00 pm
Charges-15443
In this by mistake i booked room for single guest
I realised it and tried to modify booking from app thinking i wil have to pay difference only for extra guest
But instead it booked one more room
And i was charged 19769
Booking details-

*booking details*
Makemytrip id: nh[protected]
Pnr: [protected]
Check-in: fri, 18 oct 19, 02:00 pm
Check-out: sun, 20 oct 19, 12:00 pm
I called customer care executive and told about this he guided me and told i should cancel this booking and amount wil be refunded as second booking is refundable.
When i tried it showed cancel entire booking i again contacted customer care and informed them regarding this they assured me not to worry only second booking wil get cancelled and first wil remain same i did so and called customer care to add an extra guest to my previous booking i have been told hotel reservation desk is clsoe and u wil get a call from make my trip next day for additional guest info and charges
But yesterday i didn't got any call so i called customer support today i have been told my entire booking is been cancelled ur second booking refundable so you are getting that refund but first booking non refundable so won't get any refund if you want you can book other room again!
I wanted to talk to supervisor call was not been transferred and was been asked to wait for two hours for call from your side.
What kind of service is this?
Are there call centre representative are fully aware of functioning of services?
What should i do now?
Now my both booking cancelled not getting refund too
Whn i called customer care service n number of times
On 30 th oct i got confimatray mail from make my trip that my previous booking is confirmed and room reserved
But now again on 3 rd of oct i got mail your booking cancelled
I m not getting what to do

Hi,

This is regarding mmt travel finance option in my mmt app. Earlier i availed this facility for air ticketing however from the last 5-6 days i am trying to book a few tickets but on the payment page, the mmt finance option is not coming.

In the mobile app, i can see on the home screen it says "mmt travel finance exclusively for you" with a limit of 2 lacs.

I called your customer care for the same but it seems your agents are not informed about this product.

Please address this issue on an urgent basis.

I had booked a bus through make my trip id using net banking. I selected a seat and filled the details and proceeded to payment. And the amount rs 678 was debited from my account and atlast it says your payment was failure. I was in a hurry and i rebooked the same seat by above procedure and my payment rs 678 was successful. Make my trip send a message saying my money will be refunded but not yet refund. When i contacted the customer care they are not responding properly for it. My total amount debited from my account is 1356 but my fare is 678.

I had booked a bus through make my trip id using net banking. I had selected the seat number and filled my details amd proceeded it for payment. Firstly the amount 678 was deducted from my account and atlast it says your payment was failure. Am in a hurry so i rebooked the same seat by the above mentioned procedures and my payment was successful. I got a message from make my trip said that my refund is processing and it will be reflect on your bank account but the thing is the amount is not yet refunded and the customer care is not properly responding for the issue.

Transaction of rs.4, 377.00 made on sbi credit card xx9836 without effecting add'nl factor of authentication mandated by rbi, at makemytrip india pvt l on 27 sep 19.

The above msg received from my sbi credit card and i came to know that a fraud is being done from my credit card details uploaded in make my trip, for which i have not received any confirmation mail, sms nor app is showing any booking done by me. Who have done this? Kindly take immediate action against it and refund back my rs.4377/- in my a/c immediately. Also take security action.

Yours faithfully
Deepak singh rajpurohit
([protected]@gmail.com)

I want to delete ny account of mmt with the user name tiasha biswas, i have mailed you several times. Please tell your customer care to respond, i am too annoyed please do the needful, how much time should i wait for your reply?? I request you to keep an option of deletion in the website itself, otherwise it's problematic. My phone number concerning the account is [protected] and corresponding email i'd is same as that provided and registered in the website www.consumercomplaints.in with the user name shampa_burdwan. Please do the needful and not giving the deletion option is just like trapping a person who doesn't want to keep it anymore or facing issues with it.
I don't want my complaint to be posted publicly.

Name - maharshi daga
Hotel name - hotel emerald, daman
Pnr: [protected]

I booked a stay for 3 days at a hotel through make my trip paying entire booking amount in advance. Before 3 days of my travel, when i called at the hotel, i was informed the hotel management that the hotel was under renovation and they will not be able to provide me the premium category of room which i had booked. The hotelier also asked me to cancel the booking. However, to claim refund of the booking amount, i called to the make my trip helpline. I was asked to wait for 45 minutes. Then again i was asked to wait for 6 more hours and there is still no resolution yet. This is a highly disregarded and fraudulent approach from make my trip towards the customer. The hotelier himself admitted that the hotel is under renovation and he will not be able to provide us the category of room which we booked. Instead of taking the action against such careless approach of the hotel management, the customer is compelled to wait and request for his rightful refund repeatedly. Such instances taint the goodwill of a reputed brand like makemytrip and makes it less recommendatory. I have paid my entire booking amount in advance and the stay has not even started yet and hence, i seek refund of the entire booking amount. Kindly process the same as soon as possible because such a lethargic approach is a matter of sheer disappointment for loyal make my trip customers.

I booked a stay for 3 days at a hotel through make my trip paying entire booking amount in advance. Before 3 days of my travel, when i called at the hotel, i was informed the hotel management that the hotel was under renovation and they will not be able to provide me the premium category of room which i had booked. The hotelier also asked me to cancel the booking. However, to claim refund of the booking amount, i called to the make my trip helpline. I was asked to wait for 45 minutes. Then again i was asked to wait for 6 more hours and there is still no resolution yet. This is a highly disregarded and fraudulent approach from make my trip towards the customer. The hotelier himself admitted that the hotel is under renovation and he will not be able to provide us the category of room which we booked. Instead of taking the action against such careless approach of the hotel management, the customer is compelled to wait and request for his rightful refund repeatedly. Such instances taint the goodwill of a reputed brand like make my trip and makes it less recommendatory. I have paid my entire booking amount in advance and the stay has not even started yet and hence, i seek refund of the entire booking amount. Kindly process the same as soon as possible because such a lethargic approach is a matter of sheer disappointment for loyal make my trip customers.

I want to delete my account as I am facing severe issues with the same and the account doesn't even belong to me anymore. I have mailed make my trip support team but they didn't respond. My user name is Shampa_Burdwan and my email I'd is same as that mentioned in the consumerscomplaints account. My MMT user name is Tiasha Biswas and email I'd is same as that. So please help me by deletion of my account.

As per recent announcements made by ms nirmala sithraman (Hon finance minister) regarding gst rate cut for hotels having room rate above rs 1000/- applicable from 1st oct 2019. This is also applicable for bookings done in advance before 1st oct 2019 having check in dates after 1st oct 2019.
Make my trip is denying the fact and clarifications is required from make mytrip regarding the gst refunds for my advance bookings done

I booked train tickets from make my trip and on the day of the journey on my way to station, I checked if the train was in the correct time, but to my surprise mmt app said that the train was cancelled. I called the customer service and also was told that the train was cancelled due to rains. I contacted the customer care through chat anfd the same was confirmed thatbthe train is cancelled and I’ll be getting my refund in few days. Now after almost 2 months mmt say that the train was not cancelled and the refund is not possible. This is fraud committed against me by mmt. I have proof about the cancellation. I had to spend another 5k through mmt again to book bus tickets to travel back as my train was cancelled.

I tried booking a hotel "cennet - the boutique hotel" in allahabad through make my trip website with checkin date - 5 oct 2019 & checkout date - 6 oct 2019.

I selected room, filled details then proceeds for payment.
I choose net banking mode for payment, the amount rs. 2, 799.00 deducted from account and the website is showing a message;
"your transaction could not be processed!"

I get a comfirmatory email on my registered email id from bank saying;

Dear customer,

As requested, rs. 2, 799.00 has been debited from your account no. Xx8388 on 01-oct-19 through kotak mahindra payment gateway vide ref no. [protected].

Os WWW.MAKEMYTRIP.COM
[protected]
Chq/ref no.: kpg-[protected]

Kindly refund the same amount as soon as possible as i didn't get any confirmation of booking either by the hotel or by makemytrip.

Thank you

Hi, i have booked the dubai package through mmt but since i have made the payment they have given false communications with incorrect details and multiple people are sending mail regarding travel and nothing much updated over the phone call. I have written almost 25 mails to different people to correct the details or to give me update. Please help because i have to travel there on 4th oct and i dont know about the itinerary details.

I have checked the Hotel Country inn & suites by Radisson, Candolim Goa on make my trip dated on 27th September 2019.That time rate were sowing 4678 per night and total cost of three night is 19657 with tax. And next day 28th September 2019 when I booked the same room the price was increased I have paid the total cost 21100 for three night. After the booking I checked the same room in evening same day and next day 29th September 2019. Rate are decreased again with 4678 and total cost of three night 19657.I also attached the snap shot dated on 29th September and also shared the same day per required by YASH AGENT.I am sure you are tracking everything via Application, as per my experience I never to seen rate are dynamic in lower side its always dynamic in upper side.You have charged 1443 extra. Please refund the same.

I had booked for 3 nights in pondicherry with check in date 29sep and check out date 1octfor 2 adult and2 kids (Aged 10 and 4) while booking no information was available for requesting additional bed for kid aged 10year nothing was mentioned in invoice details and booking confirmation sent to me. When i reached hotel i was asked by hotel. Management to pay 1500 for extra bed per night. When i talked to support of make my trip they told that is i have to check they can't help anything.in voucher details available to hotel nothing of such is mentioned about charge for extra bed and now i have been to paid 1500 per night from hotel.
Even the mr mayank and vivek of mymaketrip agreed that they provide different details in vochuer sent to hotel and customer and i found even the charges are completely diff.
I seek justice in this regard
Thanks
Mallikarjuna
[protected]

I had booked one resort room through mmt booking id - nh[protected]
Though it was prepaid booking we did not get the room category which we had booked. Also had many issues with the hotel. So mmt committed me to refund my money in 24-48 hours, but its been week now, i have not got any response from them, i am continuously chatting, mailing, calling to customer care. I am getting only one response "your issue has been escalated, you will get revert in next 24 hours, you will get call from the person who committed about refund"
But from 24th september, today 30th september, i have not got any response from mmt support.
As per screenshot attached please find names with whom i have talked so far :

Shubra kumar paul - person who committed about refund.

Harshal
Sanjana
Yash
Pallavi - who said, you will get call from shubra
Pankaj
Jyotsna

I had booked a round trip flight on jet airways via mmt to rome from bangalore. Flight was due on 1st may but was cancelled at the behest of an mmt employee on 18th april 2019.

The booking id is nn[protected].

I was assured refund in 10 working days, which extended to 30 days then to 45 days. Then 60 days. Last time i called on 26th august, i was assured that most probably refund shall be processed in september.

It is september end now and it has been 5 months hence and i am still to receive any refund or any mail regarding the status of the refund. The chat option still shows that "refund information is unavailable."

The amount is huge and i cannot even plan anything else since my money is stuck up in a limbo. I am not even sure if i will ever get the money back.

I understand that airlines has totally gone kaput. But it will be wonderful if i have any details regarding the refund or if mmt can redirect me to someone or somewhere, where i can directly approach for refund.

The wait cannot continue.

Regards
Sharat karekaatt
045. [protected]@gmail.com

Dear all,

Greetings!

I would like to bring to your notice the most humiliating experience i had to endure during my return journey from bali.

I and my 3 friends had booked our flight tickets to bali via makemytrip. The e-ticket showed that our luggage was included as 7 kgs (Cabin luggage) and 15 kgs (Cargo luggage).
We faced no issue while our journey from mumbai to bali on 15th sept 2019 (Flights: od-216 bom-kul and od-306 kul-dps).
But during our return journey on 20th sept 2019, when we tried boarding the flight od-174 (Dps-kul) scheduled at 12:45 pm; the ground staff told us that our luggage wasn't included. They even refused to acknowledge the data on e-ticket saying that it was the booking agency's fault. There was no option available for us and nobody was ready to help us. They told that we had to pay extra money for the luggage that we had. According to the indian currency, the payable amount was rs. 23690. We didn't have that huge amount with us in any currency.
Finally, after crying and requesting to lengths, they let us board the flight and asked to make the payment once we reached mumbai airport. And as we got out of our flight od-215 (Kul-bom), a guy from malindo's ground staff was waiting with a paper in his hands with our names on it. It was so humiliating when people were staring at us as if we had committed some crime. We paid rs. 23690 via the sbi card and got a receipt. But the entire incident killed our happiness of vacation. We went through such mental pressure and humiliation that honestly, i would never ever want to travel via malindo or book my tickets through makemytrip ever again.

For the first time, we four girls had gone on such a faraway trip trusting the airline and makemytrip. Had we known that you treat your passengers this way, we would have rather chosen some local destination.

I don't know whose fault was there in this whole thing, but i just want my money back. Instead of rushing to the consumer court, i first would want you to respond and justify the whole incident. I still have all the soft copies and e-mails which prove that the luggage was shown included and we were charged incorrectly. I request you to look into this and help us.

Important details:
No of passengers: 04
Date of travel: 15th sept 2019 (Bom-kul-dps) (Flights: od-216 and od-306)
20th sept 2019 (Dps-kul-bom) (Flights: od-174 and od-215)
Pnr: mggjny
Booking id: nn[protected]

We were booked to travel from chicago to new delhi on 8th september by ba0294 and ba0143. Due to pilots strike, our date was advanced to 5th september. After a week long exchange of messages and numerous international call to your gurgaon office. We were therefore forced to spend 3 days at delhi, inconveniencing us and adding to our costs, because our onward bookings out of delhi were on 10th september, based on our original booking. Our booking reference nos. Were nn[protected] and nn[protected]. We filed our detailed complaints on 9th september, but are yet receive any response to our claim